American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Debra Haislet Anaheim, CA

I did not have a good experience with American Home Shield. I purchased a house that came with the coverage. But American Home Shield never approved any claims due to the age of house and items inside.

2 years ago

Reply from American Home Shield

Dear Debra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Nov. 3rd, 2023

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Lynn Silver Spring, MD

This company is the worst warranty company I've ever dealt with in my opinion. Being a customer in good standing for over 10 years they are deceitful and contradictory in their decisions and not customer service focused!

2 years ago

Reply from American Home Shield

Dear Lynn, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 15th, 2023

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Robert Horn II Pahrump, NV

Had AHS the first year upon purchasing our new home. It saved me over $2,000 when our well pump had to be replaced.

2 years ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 1st, 2023

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NANCY Malone San Antonio, TX

I gave them 1 star because I couldn’t give them 0. We had them send repairman out for our dishwasher at least eight or 10 times last year and it was never repaired. It took them six or eight trips to get our microwave fixed. All they want to do is try to repair and when they can’t they won’t replace it.

2 years ago Edited January 26, 2024

Reply from American Home Shield

Dear Nancy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 26th, 2023

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Sheryl Mullins Seattle, WA

They really don’t cover anything. They actually sent a dishwasher repair man the said “I don’t know much about these new fangled machines”. It’s just your basic dishwasher. It took multiple visit before the dishwasher got fixed. This company is a total waste of money!

2 years ago

Reply from American Home Shield

Dear Sheryl, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Joyce M Nunn Ocala, FL

Personnel is friendly. Most of the time they approve and respond to a request but not in a timely manner. They also do not replace items - there is always an excuse,

2 years ago

Reply from American Home Shield

Joyce, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 8th, 2023

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Donna Marshall Kingsport, TN

Selected good repairmen how ever they made an error on my account and like to have never saw their error. I never received a credit

2 years ago

Reply from American Home Shield

Hi Donna,
Thank you for your feedback about the account error. I would be glad to speak with you to correct the credit.

May. 12th, 2023

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Ricardo Ortiz Fredericksburg, VA

I have used this company for over 5 year, excellent customer service. I recommend it to everyone we know. It is simply the best.

2 years ago Edited March 27, 2023

Reply from American Home Shield

Hi Ricardo,
Your feedback to American Home Shield is more than appreciated! We strive to make every experience exceptional, and hope you continue to enjoy the coverage we provide!

Mar. 29th, 2023

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Brian Meekhof Stanwood, WA

I've been with American Home Sheild for a few years and I've never had a problem. Their always kind and professional

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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Gabe Dominiczak

Purchased a home warranty for my home last year. Paid the deductible, company was sent to fix a broken shower handle. They wanted to charge me an additional $750.00 Not sure what the warranty provided? Customer service was good and refunded my $100 service fee as we had to fix it ourselves in the end

3 years ago Edited April 6, 2023

Reply from American Home Shield

Dear Gabe, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 24th, 2023

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Bess Wilfong St Louis, MO

They are responsive and try and arrange someone to get to your home very soon. They don't look for ways to get out covering the cost for repair.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your experience.

Aug. 25th, 2022

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TheOne AndOnly Gibsonia, PA

My boiler seem so outdated, but this company was able to have it repaired. Plus the guy was friendly.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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David Patten Huntsville, AL

We have had great experience with this service. They are professional, courteous and responsive quickly

3 years ago

Reply from American Home Shield

Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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EMMA FRANCES Jacksonville, FL

I am out of $ 3800.00, and you paid (0). I have no future needs for your terrible services. I will not recommend AHS, to no one. You mistreated me, in the past, returned my Annual fee’s, instead of coverage. I forgave you, but this time I am DONE, DONE, DONE!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2022

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ramesh pothuru

very reliable, excellent turn around, good technicians and will have multiple visits to fix the repairs.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ramesh,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 31st, 2022

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Julia UP Naples, FL

Just signed up for our new home warranty The guy was patient and walked me through everything till all my questions were answered, so far so good.

4 years ago

Reply from American Home Shield

Hi Julia. Thank you for taking time to provide feedback of your experience with our company so far. We are very happy to know that your questions were answered. We look forward to being your home warranty company and providing you with great service.

Dec. 18th, 2021

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Belsy Franco Columbia, SC

I have used this company for many years excellent customer service works very fast with claims, highly recommended

4 years ago

Reply from American Home Shield

Hi Belsy. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. We are very happy to know that has been your experience over the years. Thank you for trusting AHS.

Dec. 15th, 2021

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Juanita Morrison Columbus, OH

I contacted American Home Shield for a quote. They offer a nice warranty package, but it is a little too pricey for my budget. Customer service representatives were helpful.

4 years ago

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Heidi Grosowky Cleveland, OH

AHS gives you peace of mind that major repairs will be covered, when something breaks in your home. They work with longtime, local installers.

4 years ago Edited October 28, 2021

Reply from American Home Shield

Hi Heidi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 29th, 2021

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Tom Pleasant Grove, UT

This is a very comprehensive home warranty that is easy to make a claim with and they deal with very reputable repairmen that come out quickly.

7 years ago

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Verified Customer

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Floyd

My heat went out and the didn't replace my ferncec

10 months ago

Reply from American Home Shield

Hi Floyd, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 11th, 2025

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Verified Customer

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Nelson Johnson

Don’t have an issue taking premiums, don’t want to pay for repairs.

10 months ago

Reply from American Home Shield

Hi Nelson, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2025

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Verified Customer

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Harold

Services are slow to respond. Most items are not covered

11 months ago

Reply from American Home Shield

Hi Harold, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Evan

I love the whole products from AMS. Thank you.

7 months ago Edited April 24, 2025

Reply from American Home Shield

Hello, Thank you so much for reaching out to AHS and giving us positive feedback. We are glad you love the products from AHS.

Timari H.

Apr. 30th, 2025

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Verified Customer

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Lisa

I'm not hearing back from homeshield. Our fridge is still broken and will never be right

1 year ago

Reply from American Home Shield

Hi Lisa, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 23rd, 2024

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Verified Customer

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Rena

Price increases every year sometimes twice ayear

1 year ago

Reply from American Home Shield

Hi Rena, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 22nd, 2024

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Verified Customer

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Donna

They don't cover things that they should. Premium way to high. Not good service anymore

1 year ago

Reply from American Home Shield

Dear Donna, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 19th, 2024

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Verified Customer

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Donald

See below . The overall rating is shown below

1 year ago

Reply from American Home Shield

Hi Donald, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Robert Rush

We still have not heard anything about our reimbursement for our end of life dishwasher.

1 year ago

Reply from American Home Shield

Hi Robert, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 7th, 2024

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Verified Customer

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Veronica

American Home Shield need to stop using crabby contractors.

1 year ago

Reply from American Home Shield

Dear Veronica,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Brian

Worst customer service ever plan on getting rid of my contract and taking my business elsewhere

1 year ago

Reply from American Home Shield

Hi Brian, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Verified Customer

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Harris Wilder

I didn't like the 40% increase in premium.

1 year ago

Reply from American Home Shield

Hi Harris,
Thank you for your feedback!

Oct. 4th, 2024

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Verified Customer

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Kris

The initial payment of 131$ with the sales tax is too high

1 year ago

Reply from American Home Shield

Hi Kris, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Oct. 3rd, 2024

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Verified Customer

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Warren

We have been customers of AHS for 8 years. We have had horrible service. We have repeatedly

1 year ago

Reply from American Home Shield

Hi Warren, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 13th, 2024

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Verified Customer

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Karen Hodges

Very disappointed with last call for service. Off shore dispatch unable to assist

1 year ago

Reply from American Home Shield

Hi Karen, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 9th, 2024

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Verified Customer

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Lawerence

Price, what are you people thinking. Senior citizen on a fixed income

1 year ago

Reply from American Home Shield

Hi Lawerence, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Annette

Its been lover a month for my washer & dryer to get fixed.. Horrible customer service..

1 year ago

Reply from American Home Shield

Hi Annette, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Leslie

Poor customer service. Reps don't speak English. Company refuses to approve any repairs.

1 year ago

Reply from American Home Shield

Hi Leslie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Rick

I hate that the monthly fee has consistently gone up

1 year ago

Reply from American Home Shield

Hi Rick, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 31st, 2024

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Verified Customer

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SEAN MITCHELL

I don't like that my monthly rate keeps increasing.

1 year ago

Reply from American Home Shield

Hi Sean, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Bryant

They keep raising the prices without telling us

1 year ago

Reply from American Home Shield

Hi Bryant, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Louis

To costly for coverage you get. Consistently increasing monthly dues.

1 year ago

Reply from American Home Shield

Dear Louis, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 4th, 2024

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Verified Customer

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Joyce Randall

I will never sign up for AHS again as I was cheated out of what I deserved after many loyal years.

1 year ago Edited August 15, 2024

Reply from American Home Shield

Dear Joyce, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Julie

Customer service is horrible, and they use the worst replacement parts to save money.

1 year ago

Reply from American Home Shield

Dear Julie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Kola Mableton, GA

Too expensive! Increase customer price without customer consent or notify customer ahead!

2 years ago

Reply from American Home Shield

Dear Kola, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Gay Fright OR

Poor tech client relationships, don’t listen to the customer regarding a problem, no follow-up

2 years ago

Reply from American Home Shield

Dear Gay, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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cheryl owens St Louis, MO

getting it the run around on my microwave issue it is not resoved

2 years ago

Reply from American Home Shield

Dear Cheryl, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Michael Lucci Palm City, FL

The wait for a service repair person is too long.

2 years ago

Reply from American Home Shield

Dear Michael, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Verified Customer

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Regina El Cajon, CA

Said nothing wrong with oven but still had to pay the $100 😞

2 years ago

Reply from American Home Shield

Dear Regina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 25th, 2023

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Verified Customer

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Jennifer Gardner Austin, TX

We had someone come out really fast initially but haven't heard a follow up

2 years ago

Reply from American Home Shield

Dear Jennifer, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Oct. 18th, 2023

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