American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Julia UP Naples, FL

Just signed up for our new home warranty The guy was patient and walked me through everything till all my questions were answered, so far so good.

3 years ago

Reply from American Home Shield

Hi Julia. Thank you for taking time to provide feedback of your experience with our company so far. We are very happy to know that your questions were answered. We look forward to being your home warranty company and providing you with great service.

Dec. 18th, 2021

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Belsy Franco Columbia, SC

I have used this company for many years excellent customer service works very fast with claims, highly recommended

3 years ago

Reply from American Home Shield

Hi Belsy. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. We are very happy to know that has been your experience over the years. Thank you for trusting AHS.

Dec. 15th, 2021

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Juanita Morrison Columbus, OH

I contacted American Home Shield for a quote. They offer a nice warranty package, but it is a little too pricey for my budget. Customer service representatives were helpful.

3 years ago

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Heidi Grosowky Cleveland, OH

AHS gives you peace of mind that major repairs will be covered, when something breaks in your home. They work with longtime, local installers.

4 years ago Edited October 28, 2021

Reply from American Home Shield

Hi Heidi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 29th, 2021

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Tom Pleasant Grove, UT

This is a very comprehensive home warranty that is easy to make a claim with and they deal with very reputable repairmen that come out quickly.

7 years ago

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Verified Customer

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Floyd

My heat went out and the didn't replace my ferncec

9 months ago

Reply from American Home Shield

Hi Floyd, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 11th, 2025

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Verified Customer

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Nelson Johnson

Don’t have an issue taking premiums, don’t want to pay for repairs.

10 months ago

Reply from American Home Shield

Hi Nelson, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2025

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Verified Customer

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Harold

Services are slow to respond. Most items are not covered

11 months ago

Reply from American Home Shield

Hi Harold, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Evan

I love the whole products from AMS. Thank you.

7 months ago Edited April 24, 2025

Reply from American Home Shield

Hello, Thank you so much for reaching out to AHS and giving us positive feedback. We are glad you love the products from AHS.

Timari H.

Apr. 30th, 2025

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Verified Customer

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Rena

Price increases every year sometimes twice ayear

1 year ago

Reply from American Home Shield

Hi Rena, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 22nd, 2024

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Verified Customer

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Donna

They don't cover things that they should. Premium way to high. Not good service anymore

1 year ago

Reply from American Home Shield

Dear Donna, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 19th, 2024

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Verified Customer

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Donald

See below . The overall rating is shown below

1 year ago

Reply from American Home Shield

Hi Donald, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Robert Rush

We still have not heard anything about our reimbursement for our end of life dishwasher.

1 year ago

Reply from American Home Shield

Hi Robert, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 7th, 2024

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Verified Customer

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Veronica

American Home Shield need to stop using crabby contractors.

1 year ago

Reply from American Home Shield

Dear Veronica,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Brian

Worst customer service ever plan on getting rid of my contract and taking my business elsewhere

1 year ago

Reply from American Home Shield

Hi Brian, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Verified Customer

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Harris Wilder

I didn't like the 40% increase in premium.

1 year ago

Reply from American Home Shield

Hi Harris,
Thank you for your feedback!

Oct. 4th, 2024

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Verified Customer

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Kris

The initial payment of 131$ with the sales tax is too high

1 year ago

Reply from American Home Shield

Hi Kris, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Oct. 3rd, 2024

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Verified Customer

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Warren

We have been customers of AHS for 8 years. We have had horrible service. We have repeatedly

1 year ago

Reply from American Home Shield

Hi Warren, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 13th, 2024

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Verified Customer

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Karen Hodges

Very disappointed with last call for service. Off shore dispatch unable to assist

1 year ago

Reply from American Home Shield

Hi Karen, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 9th, 2024

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Verified Customer

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Lawerence

Price, what are you people thinking. Senior citizen on a fixed income

1 year ago

Reply from American Home Shield

Hi Lawerence, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Annette

Its been lover a month for my washer & dryer to get fixed.. Horrible customer service..

1 year ago

Reply from American Home Shield

Hi Annette, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Leslie

Poor customer service. Reps don't speak English. Company refuses to approve any repairs.

1 year ago

Reply from American Home Shield

Hi Leslie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Rick

I hate that the monthly fee has consistently gone up

1 year ago

Reply from American Home Shield

Hi Rick, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 31st, 2024

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Verified Customer

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SEAN MITCHELL

I don't like that my monthly rate keeps increasing.

1 year ago

Reply from American Home Shield

Hi Sean, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Bryant

They keep raising the prices without telling us

1 year ago

Reply from American Home Shield

Hi Bryant, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Louis

To costly for coverage you get. Consistently increasing monthly dues.

1 year ago

Reply from American Home Shield

Dear Louis, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 4th, 2024

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Verified Customer

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Joyce Randall

I will never sign up for AHS again as I was cheated out of what I deserved after many loyal years.

1 year ago Edited August 15, 2024

Reply from American Home Shield

Dear Joyce, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Julie

Customer service is horrible, and they use the worst replacement parts to save money.

1 year ago

Reply from American Home Shield

Dear Julie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Kola Mableton, GA

Too expensive! Increase customer price without customer consent or notify customer ahead!

2 years ago

Reply from American Home Shield

Dear Kola, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Gay Fright OR

Poor tech client relationships, don’t listen to the customer regarding a problem, no follow-up

2 years ago

Reply from American Home Shield

Dear Gay, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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cheryl owens St Louis, MO

getting it the run around on my microwave issue it is not resoved

2 years ago

Reply from American Home Shield

Dear Cheryl, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Michael Lucci Palm City, FL

The wait for a service repair person is too long.

2 years ago

Reply from American Home Shield

Dear Michael, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Verified Customer

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Regina El Cajon, CA

Said nothing wrong with oven but still had to pay the $100 😞

2 years ago

Reply from American Home Shield

Dear Regina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 25th, 2023

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Verified Customer

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Jennifer Gardner Austin, TX

We had someone come out really fast initially but haven't heard a follow up

2 years ago

Reply from American Home Shield

Dear Jennifer, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Oct. 18th, 2023

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Verified Customer

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Lynn Napa, CA

Very poor communication. I've been unable to reach a real person after hours on the phone.

2 years ago

Reply from American Home Shield

Dear Lynn, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 11th, 2023

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Verified Customer

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Leslie Henderson, NV

I like that requests are acknowledged quickly

2 years ago

Reply from American Home Shield

Dear Leslie, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 11th, 2023

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Verified Customer

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HK

I disliked the availability they had for a technician to come to my home in a timely manner

2 years ago

Reply from American Home Shield

Dear HK, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 24th, 2023

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Verified Customer

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Andrea Sultan West Orange, NJ

No one calls back I have been calling since august and still have not had a return call Terrible

2 years ago

Reply from American Home Shield

Dear Andrea, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Lauren Baltimore, MD

The WORST CUSTOMER. I pay for my service every month on time and I always get AWFUL SERVICE!!

2 years ago

Reply from American Home Shield

Lauren, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 27th, 2023

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Verified Customer

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Sharon Sylmar, CA

They use substandard vendors/contractors and don't back up their work.

2 years ago

Reply from American Home Shield

Dear Sharon, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

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Verified Customer

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david motley Fresno, CA

i think some of your pros are very dishonest . i'm going to try another company.

2 years ago

Reply from American Home Shield

Dear David, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 25th, 2023

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Verified Customer

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Reba Midgett Virginia Beach, VA

Not happy with two of the three contractors they have sent out.

2 years ago

Reply from American Home Shield

Dear Reba, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Sep. 5th, 2023

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Verified Customer

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Jaliza Toro

Does not respond to any of my claims, i have insurance but its like i have none

2 years ago

Reply from American Home Shield

Dear Jaliza, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 5th, 2023

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Verified Customer

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Robert Mount Laurel, NJ

AHS would not cover my electrical problem

2 years ago

Reply from American Home Shield

Robert, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Sue Plano, TX

Too many exceptions. Not paying to fix or repair anything lately. Looking to cancel my policy!

2 years ago

Reply from American Home Shield

Sue, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 5th, 2023

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Verified Customer

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Joyce Durham, NC

Very professional job No mess to clean up

2 years ago

Reply from American Home Shield

Joyce, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Patrick Miller Lawrenceville, GA

Surprises in what is covered and changes without notification

2 years ago

Reply from American Home Shield

Dear Patrick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Crystal

Horrible company. Vendors that the company use speak unprofessionally about the services as well

2 years ago Edited January 10, 2024

Reply from American Home Shield

Dear Crystal, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 21st, 2023

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Verified Customer

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Mark Kondo OR

Annual premium took a significant jump as well as deductible for each incident

2 years ago

Reply from American Home Shield

Dear Mark, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 14th, 2023

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Verified Customer

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LaDonna Klapiszewski

We are still waiting on resolution of an issue from March. We have been getting nowhere.

2 years ago

Reply from American Home Shield

LaDonna, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 15th, 2023

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