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American Home Shield Reviews

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8.9

Overall Score

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Julia UP Naples, FL

Just signed up for our new home warranty The guy was patient and walked me through everything till all my questions were answered, so far so good.

3 years ago

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Reply from American Home Shield

Hi Julia. Thank you for taking time to provide feedback of your experience with our company so far. We are very happy to know that your questions were answered. We look forward to being your home warranty company and providing you with great service.

Dec. 18th, 2021

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Belsy Franco Columbia, SC

I have used this company for many years excellent customer service works very fast with claims, highly recommended

3 years ago

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Reply from American Home Shield

Hi Belsy. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. We are very happy to know that has been your experience over the years. Thank you for trusting AHS.

Dec. 15th, 2021

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Juanita Morrison Columbus, OH

I contacted American Home Shield for a quote. They offer a nice warranty package, but it is a little too pricey for my budget. Customer service representatives were helpful.

3 years ago

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Heidi Grosowky Cleveland, OH

AHS gives you peace of mind that major repairs will be covered, when something breaks in your home. They work with longtime, local installers.

4 years ago Edited October 28, 2021

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Reply from American Home Shield

Hi Heidi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 29th, 2021

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Tom Pleasant Grove, UT

This is a very comprehensive home warranty that is easy to make a claim with and they deal with very reputable repairmen that come out quickly.

7 years ago

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Floyd

My heat went out and the didn't replace my ferncec

9 months ago

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Reply from American Home Shield

Hi Floyd, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 11th, 2025

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Nelson Johnson

Don’t have an issue taking premiums, don’t want to pay for repairs.

10 months ago

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Reply from American Home Shield

Hi Nelson, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2025

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Harold

Services are slow to respond. Most items are not covered

11 months ago

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Reply from American Home Shield

Hi Harold, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Evan

I love the whole products from AMS. Thank you.

7 months ago Edited April 24, 2025

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Reply from American Home Shield

Hello, Thank you so much for reaching out to AHS and giving us positive feedback. We are glad you love the products from AHS.

Timari H.

Apr. 30th, 2025

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Rena

Price increases every year sometimes twice ayear

1 year ago

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Reply from American Home Shield

Hi Rena, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 22nd, 2024

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Donna

They don't cover things that they should. Premium way to high. Not good service anymore

1 year ago

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Reply from American Home Shield

Dear Donna, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 19th, 2024

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Donald

See below . The overall rating is shown below

1 year ago

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Reply from American Home Shield

Hi Donald, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Robert Rush

We still have not heard anything about our reimbursement for our end of life dishwasher.

1 year ago

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Reply from American Home Shield

Hi Robert, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 7th, 2024

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Veronica

American Home Shield need to stop using crabby contractors.

1 year ago

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Reply from American Home Shield

Dear Veronica,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Brian

Worst customer service ever plan on getting rid of my contract and taking my business elsewhere

1 year ago

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Reply from American Home Shield

Hi Brian, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Harris Wilder

I didn't like the 40% increase in premium.

1 year ago

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Reply from American Home Shield

Hi Harris,
Thank you for your feedback!

Oct. 4th, 2024

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Kris

The initial payment of 131$ with the sales tax is too high

1 year ago

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Reply from American Home Shield

Hi Kris, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Oct. 3rd, 2024

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Warren

We have been customers of AHS for 8 years. We have had horrible service. We have repeatedly

1 year ago

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Reply from American Home Shield

Hi Warren, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 13th, 2024

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Karen Hodges

Very disappointed with last call for service. Off shore dispatch unable to assist

1 year ago

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Reply from American Home Shield

Hi Karen, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 9th, 2024

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Lawerence

Price, what are you people thinking. Senior citizen on a fixed income

1 year ago

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Reply from American Home Shield

Hi Lawerence, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Annette

Its been lover a month for my washer & dryer to get fixed.. Horrible customer service..

1 year ago

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Reply from American Home Shield

Hi Annette, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Leslie

Poor customer service. Reps don't speak English. Company refuses to approve any repairs.

1 year ago

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Reply from American Home Shield

Hi Leslie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Rick

I hate that the monthly fee has consistently gone up

1 year ago

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Reply from American Home Shield

Hi Rick, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 31st, 2024

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SEAN MITCHELL

I don't like that my monthly rate keeps increasing.

1 year ago

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Reply from American Home Shield

Hi Sean, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Bryant

They keep raising the prices without telling us

1 year ago

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Reply from American Home Shield

Hi Bryant, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Louis

To costly for coverage you get. Consistently increasing monthly dues.

1 year ago

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Reply from American Home Shield

Dear Louis, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 4th, 2024

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Joyce Randall

I will never sign up for AHS again as I was cheated out of what I deserved after many loyal years.

1 year ago Edited August 15, 2024

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Reply from American Home Shield

Dear Joyce, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Julie

Customer service is horrible, and they use the worst replacement parts to save money.

1 year ago

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Reply from American Home Shield

Dear Julie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Kola Mableton, GA

Too expensive! Increase customer price without customer consent or notify customer ahead!

2 years ago

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Reply from American Home Shield

Dear Kola, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Nov. 8th, 2023

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Gay Fright OR

Poor tech client relationships, don’t listen to the customer regarding a problem, no follow-up

2 years ago

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Reply from American Home Shield

Dear Gay, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Nov. 2nd, 2023

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cheryl owens St Louis, MO

getting it the run around on my microwave issue it is not resoved

2 years ago

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Reply from American Home Shield

Dear Cheryl, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 30th, 2023

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Michael Lucci Palm City, FL

The wait for a service repair person is too long.

2 years ago

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Reply from American Home Shield

Dear Michael, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Regina El Cajon, CA

Said nothing wrong with oven but still had to pay the $100 😞

2 years ago

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Reply from American Home Shield

Dear Regina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 25th, 2023

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Jennifer Gardner Austin, TX

We had someone come out really fast initially but haven't heard a follow up

2 years ago

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Reply from American Home Shield

Dear Jennifer, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Oct. 18th, 2023

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Lynn Napa, CA

Very poor communication. I've been unable to reach a real person after hours on the phone.

2 years ago

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Reply from American Home Shield

Dear Lynn, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 11th, 2023

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Leslie Henderson, NV

I like that requests are acknowledged quickly

2 years ago

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Reply from American Home Shield

Dear Leslie, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 11th, 2023

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HK

I disliked the availability they had for a technician to come to my home in a timely manner

2 years ago

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Reply from American Home Shield

Dear HK, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 24th, 2023

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Andrea Sultan West Orange, NJ

No one calls back I have been calling since august and still have not had a return call Terrible

2 years ago

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Reply from American Home Shield

Dear Andrea, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 4th, 2023

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Lauren Baltimore, MD

The WORST CUSTOMER. I pay for my service every month on time and I always get AWFUL SERVICE!!

2 years ago

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Reply from American Home Shield

Lauren, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 27th, 2023

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Sharon Sylmar, CA

They use substandard vendors/contractors and don't back up their work.

2 years ago

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Reply from American Home Shield

Dear Sharon, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

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david motley Fresno, CA

i think some of your pros are very dishonest . i'm going to try another company.

2 years ago

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Reply from American Home Shield

Dear David, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 25th, 2023

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Reba Midgett Virginia Beach, VA

Not happy with two of the three contractors they have sent out.

2 years ago

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Reply from American Home Shield

Dear Reba, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Sep. 5th, 2023

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Jaliza Toro

Does not respond to any of my claims, i have insurance but its like i have none

2 years ago

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Reply from American Home Shield

Dear Jaliza, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 5th, 2023

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Robert Mount Laurel, NJ

AHS would not cover my electrical problem

2 years ago

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Reply from American Home Shield

Robert, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 5th, 2023

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Sue Plano, TX

Too many exceptions. Not paying to fix or repair anything lately. Looking to cancel my policy!

2 years ago

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Reply from American Home Shield

Sue, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 5th, 2023

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Joyce Durham, NC

Very professional job No mess to clean up

2 years ago

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Reply from American Home Shield

Joyce, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Patrick Miller Lawrenceville, GA

Surprises in what is covered and changes without notification

2 years ago

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Reply from American Home Shield

Dear Patrick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 21st, 2023

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Crystal

Horrible company. Vendors that the company use speak unprofessionally about the services as well

2 years ago Edited January 10, 2024

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Reply from American Home Shield

Dear Crystal, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 21st, 2023

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Mark Kondo OR

Annual premium took a significant jump as well as deductible for each incident

2 years ago

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Reply from American Home Shield

Dear Mark, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 14th, 2023

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LaDonna Klapiszewski

We are still waiting on resolution of an issue from March. We have been getting nowhere.

2 years ago

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Reply from American Home Shield

LaDonna, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 15th, 2023

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