American Home Shield: Read 34,871 User Reviews From Real Homeowners

star star star star star

Marion Arlington, TX

Service is always prompt and excellent!! Service reps are of the highest quality

7 years ago

star star star star star

Joseph B Cirone San Jose, CA

If you keep to the internet things go well. If you call in be prepared for a wait.

7 years ago

star star_border star_border star_border star_border

robertbub@icloud.com Canyon Country, CA

Of the last three times we attempted to use our warranty, we were denied twice. Both rejections were based upon ‘facts’ related to AHS which were NOT in any statements made to me when the repair person was at our house.

7 years ago

star star star_border star_border star_border

Omar Casanova San Antonio, TX

Customer service needs to improve. I called three different times and both of those times I was on hold for over an hour. No one ever answered and I hung up.

7 years ago

star star star star star

Henry Citti Clearlake, CA

We have a problem ,k we call AMS and in no time there is someone to take care of the problem.

7 years ago

star star star star star

Danny Coon Broken Arrow, OK

Great phone support. Technician was very professional and on time. Problem resolved

7 years ago

star star star star star

Jill Orr Dixon, CA

Last couple of times service as been very timely and please with service representative !

7 years ago

star star star star star

Rhonda Ellenwood, GA

No doubt the best home warranty. Every call I made was processed in a timely manner.

7 years ago

star star star star star

Jon Seebach Saint Paul, MN

Excellent and timely support. Very experienced and professional contractors. Great services.

7 years ago

star star star star star

Monica Lithonia, GA

AHS replaced my stainless steel refrigerator. Very pleased with their service. Great company.

8 years ago

star star star star star_border

Mae Hayes Louisville, KY

I can see that better companies are being used. I have had great results with the contractors who have come out lately.

8 years ago

star star_border star_border star_border star_border

Jill Weston, CT

They are terrible at responding to emergencies. If something is seriously wrong, you still have to wait 48 hours before they find someone to come. And when there is sewage in your basement that is a terrible experience!

8 years ago

star star_border star_border star_border star_border

A. Johnson Richmond, VA

After having AHS for 4 months, I decided to cancel my plan. I called twice for service and both times nothing was fixed at my home. And I'm still waiting for a refund. The worst company I've ever dealt with.

8 years ago

star star star star star_border

Anthony Barnes El Centro, CA

I have been a member of American Home Shield for 15 years now and find it to be a reasonable company.

8 years ago

star star star star star

TeeDee Fort Worth, TX

AHS has a quick response when service has been needed at my home. I appreciate that very much.

8 years ago

star star star star star

christy west Rowlett, TX

Every experience has been very responsive. Within a day we are able to get work done as needed.

8 years ago

star star star star star_border

Andre R Golden Gilmer, TX

Everything is great if you do it online. If you need to talk to someone expect to be on hold for 30 minutes.

8 years ago

star star star star star

Kate Speer Riverview, FL

I call, companies are sent out, even second opinions, right away. Great service!

8 years ago

star star star star star

Laumont Jarmon Houston, TX

Quick and professional service. I would recommend American Home Shield to any and every home owner.

8 years ago

star star star star star_border

Sherri Converse, TX

AHS is always looking at ways of keeping their customers satisfied and AHS has mastered that loyalty. Thanks AHS!

8 years ago

star star star star_border star_border

CARLTON SEALS Bessemer, AL

# of vendors using service needs improving (espically for a/c repairs) Quality of vendors providing service needs to improve

8 years ago

star star star star star

Jeffrey Cary, NC

They are quick to respond and never any hassles, even when something needs to be replaced.

8 years ago

star star star_border star_border star_border

Annette Jones Chesapeake, VA

I don't like it, every years warranty go up and every time you call to put a ticket is always something. I'm thinking of canceling and get different company.

8 years ago

star star_border star_border star_border star_border

Mary Budny Thousand Oaks, CA

For the past 4 years America Home Shield service has been awful-the quality of work done has been incomplete, caused other problems, and well-over $12,000 out of my own pocket!

8 years ago

star star_border star_border star_border star_border

Edward Bravo North Las Vegas, NV

They failed to help me when a service person they contracted charged me cash for service but did not do any work. He left my property and refused to answer my calls and so did AHS.

8 years ago

star star star star star

Joseph Hinchliffe Philadelphia, PA

Customer service is excellent...!!! Very professional and friendly contractors.

8 years ago

star star star star star

dan melucci

So far all our claims were satisfied quickly, professionally and to our complete satisfaction.

8 years ago

star star_border star_border star_border star_border

Alison Hickman Bethesda, MD

Tenant's dryer has been broken for a month and a half. Non responsive from company.- two repairmen, no fix, several days go by between parts being ordered or authorization for next step.

8 years ago

star star_border star_border star_border star_border

Patrick Snyder

Absolutely horrible , did not repair my a/c the unit is 25 years old , Homeshield said is was due to it being dirty.The unit is25 years old.Total rip-off....have been with the company 10 plus years...

8 years ago

star star_border star_border star_border star_border

Cesar Silva

Issue was never resolved. AHS said damage was from someone actually damaging toilet when I have never touched. Will not recommend you guys and will make sure everyone knows about your customer service.

8 years ago

star star_border star_border star_border star_border

PATRICIA PURSLEY

I have spent 4 hours trying to get through to these people. The company they recommended is horrible. It has taken literately a month to get a simple leak from our refrigerator's water dispenser fixed.

8 years ago

star star_border star_border star_border star_border

Jim B Austin, TX

Erroneously said issue was pre-existing condition and denied payment then impossible to contact to resolve ... by design?? Owned by ServiceMaster. Contacted executive office and issue was quickly resolved.

8 years ago

star star star_border star_border star_border

Dude What

Called them twice for different claims never could treat the claims let alone their claim prices are too high, callled to cancel and they charged me to even cancel services. Do not recommend

1 year ago

Reply from American Home Shield

Dear Dude, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 19th, 2024

star star_border star_border star_border star_border

Shannon Quick Atlanta, GA

Costs too much for a service you cant use! No technicians wanted to be involved w warranty claims process at all - tried to even schedule an AC tech and they said to pay them up front and submit it to the warranty for reimbursement -

1 year ago

Reply from American Home Shield

Dear Shannon, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Feb. 9th, 2024

star star star star star

Linda Soderberg Taylorsville, NC

Very pleased with service I have received from this company. They always send the right people for the job.

1 year ago

Reply from American Home Shield

Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Dec. 11th, 2023

star star star_border star_border star_border

Debra Haislet Anaheim, CA

I did not have a good experience with American Home Shield. I purchased a house that came with the coverage. But American Home Shield never approved any claims due to the age of house and items inside.

2 years ago

Reply from American Home Shield

Dear Debra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Nov. 3rd, 2023

star star star_border star_border star_border

Lynn Silver Spring, MD

This company is the worst warranty company I've ever dealt with in my opinion. Being a customer in good standing for over 10 years they are deceitful and contradictory in their decisions and not customer service focused!

2 years ago

Reply from American Home Shield

Dear Lynn, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 15th, 2023

star star star star star

Robert Horn II Pahrump, NV

Had AHS the first year upon purchasing our new home. It saved me over $2,000 when our well pump had to be replaced.

2 years ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 1st, 2023

star star_border star_border star_border star_border

NANCY Malone San Antonio, TX

I gave them 1 star because I couldn’t give them 0. We had them send repairman out for our dishwasher at least eight or 10 times last year and it was never repaired. It took them six or eight trips to get our microwave fixed. All they want to do is try to repair and when they can’t they won’t replace it.

2 years ago Edited January 26, 2024

Reply from American Home Shield

Dear Nancy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 26th, 2023

star star_border star_border star_border star_border

Sheryl Mullins Seattle, WA

They really don’t cover anything. They actually sent a dishwasher repair man the said “I don’t know much about these new fangled machines”. It’s just your basic dishwasher. It took multiple visit before the dishwasher got fixed. This company is a total waste of money!

2 years ago

Reply from American Home Shield

Dear Sheryl, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

star star star star_border star_border

Joyce M Nunn Ocala, FL

Personnel is friendly. Most of the time they approve and respond to a request but not in a timely manner. They also do not replace items - there is always an excuse,

2 years ago

Reply from American Home Shield

Joyce, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 8th, 2023

star star star star star_border

Donna Marshall Kingsport, TN

Selected good repairmen how ever they made an error on my account and like to have never saw their error. I never received a credit

2 years ago

Reply from American Home Shield

Hi Donna,
Thank you for your feedback about the account error. I would be glad to speak with you to correct the credit.

May. 12th, 2023

star star star star star_border

Ricardo Ortiz Fredericksburg, VA

I have used this company for over 5 year, excellent customer service. I recommend it to everyone we know. It is simply the best.

2 years ago Edited March 27, 2023

Reply from American Home Shield

Hi Ricardo,
Your feedback to American Home Shield is more than appreciated! We strive to make every experience exceptional, and hope you continue to enjoy the coverage we provide!

Mar. 29th, 2023

star star star star star

Brian Meekhof Stanwood, WA

I've been with American Home Sheild for a few years and I've never had a problem. Their always kind and professional

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

star star_border star_border star_border star_border

Gabe Dominiczak

Purchased a home warranty for my home last year. Paid the deductible, company was sent to fix a broken shower handle. They wanted to charge me an additional $750.00 Not sure what the warranty provided? Customer service was good and refunded my $100 service fee as we had to fix it ourselves in the end

2 years ago Edited April 6, 2023

Reply from American Home Shield

Dear Gabe, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 24th, 2023

star star star star star_border

Bess Wilfong St Louis, MO

They are responsive and try and arrange someone to get to your home very soon. They don't look for ways to get out covering the cost for repair.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your experience.

Aug. 25th, 2022

star star star star star

TheOne AndOnly Gibsonia, PA

My boiler seem so outdated, but this company was able to have it repaired. Plus the guy was friendly.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

star star star star star

David Patten Huntsville, AL

We have had great experience with this service. They are professional, courteous and responsive quickly

3 years ago

Reply from American Home Shield

Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

star star_border star_border star_border star_border

EMMA FRANCES Jacksonville, FL

I am out of $ 3800.00, and you paid (0). I have no future needs for your terrible services. I will not recommend AHS, to no one. You mistreated me, in the past, returned my Annual fee’s, instead of coverage. I forgave you, but this time I am DONE, DONE, DONE!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2022

star star star star star

ramesh pothuru

very reliable, excellent turn around, good technicians and will have multiple visits to fix the repairs.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ramesh,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 31st, 2022

American Home Shield Reviews