American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Angela Hess Brea, CA

Poor follow up with non responsive contractors. Monthly fee and service call fees are too high

3 years ago

Reply from American Home Shield

Hi Angela,
We understand your concerns regarding your AHS experience and the cost to maintain coverage. I would be glad to speak with you at your convenience.

Nov. 16th, 2021

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T K Minot, ND

AHS representation does not fairly represent their service

3 years ago

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Dan Ryu Suwanee, GA

No communication - I was told I need a new furnace or heat exchanger and no updates from them

3 years ago

Reply from American Home Shield

Hi Dan. Thank you for letting us know you have not heard back about the repairs needed for your furnace. I would be happy to speak with you and assist with a resolution to this issue.

Nov. 17th, 2021

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Tim Padgett Land O Lakes, FL

AHS is slow to approve and process ordering parts.

3 years ago

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Kesa North Las Vegas, NV

False advertising, professionalism, customer service and all around bad service.

3 years ago

Reply from American Home Shield

Hi Kesa. Thank you for your feedback. I am really sorry to hear that you have not been happy with the service you received. I would be happy to speak with you to address any unresolved issue.

Nov. 9th, 2021

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Karl Vancouver, WA

They were not able to find a plumber when I needed one

3 years ago

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John Elliott Fresno, CA

Service provider has not returned my call

3 years ago

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Mike & Linda Perona San Bernardino, CA

Contractors are not Qualified and not reliable I am a General Contractor Redfin Home Services LLC

3 years ago

Reply from American Home Shield

Hi Mike & Linda,
Thank you for bringing these concerns to our attention. I would be glad to speak with you to assist with a resolution to your service issues.

Nov. 10th, 2021

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Felix Alicea San Antonio, TX

You left me without fridge for close to a year. Did not repair it.

3 years ago

Reply from American Home Shield

Hi Felix. Thank you for your feedback. I am sorry to hear about the experience you had with your refrigerator. I would be happy to speak with you to address this issue further.

Nov. 10th, 2021

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Suraiya B SHAIK Ali Rex, GA

I have been waiting for my dishwasher to either get fixed or be replaced for 5 months!

3 years ago

Reply from American Home Shield

Hello Suraiya. Thank you for letting us know the issue with your dishwasher has not been resolved. I would be happy to speak with you to assist with a resolution.

Nov. 9th, 2021

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Cesar Rodriguez Whittier, CA

horrible., with out my permission they took money from my bank card....so far no refund yet

3 years ago

Reply from American Home Shield

Hi Cesar. Thank you for bringing the billing issue to our attention. I would be happy to speak with you to assist with any refund that may be due to you.

Nov. 2nd, 2021

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Philomena Richard New Braunfels, TX

Still waiting on re embursement for my dishwasher

3 years ago

Reply from American Home Shield

Hi Philomena. Thank you for letting us know that you have not received your reimbursement for the dishwasher. I would be happy to speak with you further to address this issue.

Nov. 3rd, 2021

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Hillary S Mikeska Richmond, VA

It has been a complete nightmare. We've had a broken dishwasher since July and still no resolution.

3 years ago

Reply from American Home Shield

Hi Hillary,
Thank you for bringing your most recent service experience to our attention. I would be glad to speak with you to assist.

Nov. 2nd, 2021

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Jacqueline Jones Philadelphia, PA

The contractor you hire are not good such as Quality and Royal to name a few.

3 years ago

Reply from American Home Shield

Hi Jacqueline,
Thank you for bringing your most recent service experience to our attention. I would be glad to speak with you to assist.

Nov. 2nd, 2021

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Jose Lopetegui

Great service and follow up. Timeliness of support was very well received.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jose,
I hate to hear about the service experience that was unsatisfactory. I would be glad to speak with you to address your concerns.

Nov. 2nd, 2021

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Brigitte Lester Colorado Springs, CO

i been getting no respond poor my dishwasher is still not working 2 month

3 years ago

Reply from American Home Shield

Hi Brigitte. Thank you for letting us know that your dishwasher still is not working after 2 months. I would be happy to speak with you to assist with getting the issue resolved.

Nov. 2nd, 2021

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Jamie Broken Arrow, OK

Takes a very long time to get thing's done

3 years ago Edited January 10, 2024

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Evita M Justice Edgewood, MD

Some not all of contractors are incompetent

3 years ago

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Nick Buchanan Manchaca, TX

Policy exclusions, frustrated with recent claim timeline

3 years ago

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John Whalen Milford, OH

Slow to respond. Not very understandable.

3 years ago

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Eric Dee Camarillo, CA

The rate I have been charged for house visits is too high.

3 years ago

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Tracy Bradley Starke, FL

They say they cover practically everything, but the truth is they cover VERY LITTLE!!!!

3 years ago

Reply from American Home Shield

Hi Tracy. Thank you for your feeback. We are here to address your concerns. I would be happy to speak with you to further discuss this matter.

Oct. 26th, 2021

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Chester Bryant North Las Vegas, NV

It was great until the monthly price increased.

3 years ago

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Gary Baguio Temecula, CA

hires contractors instead of actual companies that are experts in their field of expertise

3 years ago

Reply from American Home Shield

Hi Gary. Thank you for your feeback. I am sorry to hear that you were not happy with the service you received. I would be happy to speak with you to assist with any unresolved issue.

Oct. 27th, 2021

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Verified Customer

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Jerry Hendrix Miccosukee Cpo, FL

Response is not timely and reaching someone within AHS is very difficult

3 years ago

Reply from American Home Shield

Hi Jerry. Thank you for your feedback. I am sorry to hear that you have found it difficult to reach someone when you contact us. I would be happy to speak with you to assist with any unresolved issue.

Oct. 28th, 2021

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Denise Hendrix Springfield, MO

It took 2 months for my air to be fixed. Jullians heating and air are wonderful- AMS not so much.

3 years ago

Reply from American Home Shield

Hi Denise,
I hate to hear about the two-month delay that was experienced to have your air conditioning system repaired. I would be glad to speak with you to discuss your experience.

Oct. 19th, 2021

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Pat Wadsack Fresno, CA

I'm giving them just a little more time to fix my item poor service not happy yet

3 years ago

Reply from American Home Shield

Hi Pat. Thank you for your feedback. I am sorry to hear that you have not been happy with the service you received. I would be happy to speak with you to further address this issue.

Oct. 20th, 2021

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Saif Moosa Aubrey, TX

I am awaiting my refund as my service was cancelled by your contractor

3 years ago

Reply from American Home Shield

Hi Saif,
Thank you for bringing your customer service experience to our attention. I would be glad to speak with you to reach a resolution.

Oct. 19th, 2021

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Cleve Williams Gig Harbor, WA

The service work was good, but your billing is terrible!

3 years ago

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Deborah Gnuschke Three Rivers, TX

It took a long time to get our microwave replaced.

3 years ago

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Venu Boggala Harrisburg, NC

Worst customer support , to repair microwave it took more than 2 months still not complete

3 years ago

Reply from American Home Shield

Hi Venu. Thank you for bring your concerns to our attention. I am sorry to hear that your microwave still has not been repaired. I would be happy to speak with you to assist with getting this issue resolved.

Oct. 12th, 2021

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Doug Benedict Denton, TX

My opinion is they make excuses to dismiss any payment; would not consider them for another year

3 years ago

Reply from American Home Shield

Hi Doug. Thank you for your feedback. I do hate to hear that you have not been pleased with the service and coverage we provide. I would be happy to speak with you to address any unresolved issue.

Oct. 13th, 2021

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Carlos Escobedo Houston, TX

Customer service agent was nice but there actual warranty is lacking.

3 years ago

Reply from American Home Shield

Hi Carlos. Thank you for your feedback. I am sorry to hear that you were not satisfied with your customer service experience. I would be happy to speak with you to address any unresolved issue.

Oct. 12th, 2021

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Peyton Harris Rincon, GA

Didn't even contact me about denying a claim for ducting from company that came out to inspect

3 years ago

Reply from American Home Shield

Hi Peyton. Thank you for bringing your concerns to our attention. I am sorry to hear that no one contacted you. I would be happy to speak with to discuss this matter further.

Oct. 13th, 2021

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John Peerless Waleska, GA

Nobody you talk to can not speak English and they do not have any knowledge of the contract!

3 years ago

Reply from American Home Shield

Hi John. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with you to further discuss this matter.

Oct. 12th, 2021

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Gerald E Huso Renton, WA

water heater didn't produce any water, never got fixed

3 years ago

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John HILSINGER Fort Worth, TX

They want to bandaid the problem and cost me more money out of pocket. Not worth it.

3 years ago

Reply from American Home Shield

Hi John. Thank you for bringing your concerns to our attention. We do hate to hear that you are not finding the value in your warranty coverage. We would be happy to speak with you to discuss this matter further.

Oct. 13th, 2021

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Verified Customer

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Rachel Matthews Mesa, AZ

Agents need more training in resolving customer issues.

3 years ago

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Lawrie Veale Glenside, PA

I don’t understand why I have to pay out of pocket for the plumber if I’m paying AHS.

3 years ago

Reply from American Home Shield

Hi Lawrie,
I hate to hear about the delay in service that has been experienced to have the service request completed on the stoppage. I would be glad to speak with you to assist with a resolution.

Oct. 7th, 2021

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Cheryl Ramsey Grovetown, GA

Takes too long to get parts, 45 days or so is too long.

3 years ago

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Isabel Ramirez Baytown, TX

Had tons of trouble w/contractor fixing my washer.

3 years ago

Reply from American Home Shield

Hi Isabel,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss your experience.

Oct. 1st, 2021

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Verified Customer

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Gwen Schertz, TX

Just keep fixing my a/c piece by piece instead of replacing it

3 years ago

Reply from American Home Shield

Hi Gwen,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to discuss the service issues.

Sep. 29th, 2021

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Verified Customer

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Alex Evanzz Ashton, MD

Did not respond to request for service in timely manner

3 years ago

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Elizabeth Dixon Chicago, IL

Ok, it takes a day or two to get someone for your request.

3 years ago

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SANDRA WHITFIELD Fayetteville, NC

They keep patching my refrigerator. I have to keep putting a order in every other year.

3 years ago

Reply from American Home Shield

Hi Sandra. Thank you for letting us know about your experience. I am sorry to hear that you have not been pleased with the repairs for your refrigerator. I would be happy to speak with you to further address this issue.

Sep. 21st, 2021

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ROBERT L ARVISO Mesa, AZ

Horrible customer service. Very bad communication with offshore customer service.

3 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about the lack of customer service that has been experienced through AHS. I would be glad to speak with you to assist with a resolution.

Sep. 23rd, 2021

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Manuela Jenkins Montgomery, AL

It’s been a month and my plan is still not fixed

3 years ago

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Mark E Ferguson Angleton, TX

slow when you are waiting on a air-conditioner decision

3 years ago

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Stephanie Harrison-Colbert Harrison-Colbert Harrison-Colbert Brandywine, MD

Unfortunately they don't have any respect for customers who been with them for 10 or more years.

3 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for reviewing your experience with AHS. I am sorry to hear that you have not pleased with the service provided. I would be happy to speak with you to further address this issue.

Sep. 14th, 2021

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STUART FEINBLATT Houston, TX

Gets the job done but lacks options and flexibility

3 years ago

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