American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Loren Martinez Fresno, CA

Not the best, difficult understanding the customer service rep.

3 years ago

Reply from American Home Shield

Hi Loren. Thank you for expressing your concerns. We are here to assist you. I would be happy to speak with you regarding any unresolved issue.

Aug. 11th, 2021

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Michael Walsh Saint Peters, MO

To many steps to hurdle to get problem solved

3 years ago

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Joe Lenigan Fresno, CA

Too expensive and looting wait times. Website is not easy to navigate.

3 years ago

Reply from American Home Shield

Hi Joe,
Thank you for sharing your feedback about AHS with us. I would be glad to speak with you to discuss your experience.

Aug. 4th, 2021

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Verified Customer

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Karen Mustachio

The response time to get someone at my house it's not good

3 years ago Edited September 14, 2021

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Mary Ellen Lozito San Diego, CA

First claim- REFUSED! Ugggggg I was with another company previously. So sorry I switched. :(

3 years ago

Reply from American Home Shield

Hi Mary Ellen. Thank you for providing feedback on your service repair experience. I am sorry to hear that you were disappointed with the coverage decision. I would be happy to speak with you to address this issue further.

Aug. 3rd, 2021

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Verified Customer

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Shekita Whitaker Hampton, VA

No follow up and things don't get fixed. Asked for manager to call did not receive call or service

3 years ago

Reply from American Home Shield

Hi Shekita. I am sorry to hear that your service needs were not met. I would be happy to speak with you to address the issue further.

Aug. 3rd, 2021

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Verified Customer

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Sandra Fordyce Lowell, MI

nice reps, process is slow from visit to work completion

3 years ago

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John Masch Katy, TX

Most problems not covered vendors were on time

3 years ago

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Tony Palmieri Prescott, AZ

Been waiting for more than 2 1/2 months for a stove top and oven installation. 3

3 years ago

Reply from American Home Shield

Hi Tony,
I hate to hear about your lack of service regarding your most recent experience. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Verified Customer

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Kim Thompson Bentonville, AR

Some technicians Seem to be lacking skill

3 years ago

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Kimberly Fives Oklahoma City, OK

I've been waiting 6 weeks for a new condenser.

3 years ago

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Barbara Shabazz Virginia Beach, VA

We've been waiting 2 weeks for them to fix our AC. Unacceptable. Unprofessional. Awful.

3 years ago

Reply from American Home Shield

Hi Barbara. I am sorry to hear that you are still with your AC. I can see why this would be upsetting. I would be happy to speak with you to address this issue further.

Jul. 30th, 2021

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Verified Customer

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Debbie K Besperat Reeds Spring, MO

They like to charge you twice for one visit

3 years ago

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Gerald Putzel Brownsville, TX

Not honest at times about what repairmen recommend

3 years ago

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Nanette desautell San Angelo, TX

It took months to get AHS to replace my washer . Called 3 to 4 times a week .

3 years ago

Reply from American Home Shield

Hi Nanette. I am very sorry to hear about the experience you had with getting your washer replaced. I would be happy to speak with you further to address this issue.

Jul. 22nd, 2021

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Verified Customer

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ben Gingerella Ambridge, PA

communication between contractors and AHS is absolutely horrible!

3 years ago

Reply from American Home Shield

Hi Ben. I am sorry to hear that there was an issue with the communication between AHS and the vendor. We appreciate you taking time to let us know about this problem. I would be happy to speak with you and assist in resolving this matter.

Jul. 16th, 2021

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Verified Customer

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tim wulf Minneapolis, MN

faster ordering of parts and better more frequent updates on status.

3 years ago

Reply from American Home Shield

Hi Tim. Thank you for feedback. We value your opinion. I would be happy to speak with you further regarding this matter.

Jul. 16th, 2021

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Verified Customer

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Tony Lim Littleton, CO

Not Alway easy to talk to, too long of a wait on the phone.

3 years ago

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Verified Customer

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Alfred Oakland, CA

Need to provide more higher rated contractors for service request.

3 years ago

Reply from American Home Shield

Hi Alfred,
I hate to hear about the delay in service that has been experienced to have the issue repaired. Please provide us with your AHS contract number or property address.

Jul. 17th, 2021

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Verified Customer

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David Keeling Henderson, NV

Customer service was lacking, response time was 4 weeks

3 years ago

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William Villa Rica, GA

lied about coverage on phone, hide coverage in subsections, won't cover what they said there oils

3 years ago

Reply from American Home Shield

Hi William. Thank you for letting us know your concerns with your warranty coverage. We are very sorry to hear you feel we did not properly inform you of coverage limitations. I would be happy to speak with you further regarding this matter.

Jul. 8th, 2021

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Verified Customer

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Betsy Roanoke, VA

Very difficult to get customer service and when you do, they are not a bit helpful.

3 years ago

Reply from American Home Shield

Hi Betsy,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Cathryn Juracek Frisco, TX

Incredibly hard to speak with customer service

3 years ago

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Anonymous Mesa, AZ

They refused to service my broken ceiling fan.

3 years ago

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Gary Ovens Green Valley, AZ

Their reps don't know what they are doing and their techs are not believe able ..

3 years ago

Reply from American Home Shield

Hi Gary,
Thank you for bringing the delay to our attention. I will be glad to speak with you to get the issues resolved.

Jul. 21st, 2021

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Verified Customer

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Suzanne Merrill Trenton, NJ

The tech came out here, did nothing, and I paid $75!! And the claim was denied!!

3 years ago

Reply from American Home Shield

Hi Suzanne. I'm sure it is upsetting if the repair was not covered by your warranty. I would be happy to speak with you and see if I may assist with a resolution.

Jul. 6th, 2021

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Verified Customer

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Jennifer Patton Moscow, OH

I have had plumbing issues unresolved with no explaination

3 years ago

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Elizabeth Stoneman Cleveland, OH

Could use some more higher rated contractors

3 years ago

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Sarah Godfrey, IL

Not worth expense. Provide the bare minimum on service calls and 99%of things are not covered.

3 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Scott Foster Midlothian, TX

Limited in coverage. Perception that they look for any reason to NOT provide service.

3 years ago

Reply from American Home Shield

Hi Scott,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Teresa Barrier Calera, AL

When you call with a problem they never solve them and they don't return your call as they say

3 years ago

Reply from American Home Shield

Hi Teresa,
I hate to hear about your most recent service experience to have the issue repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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Lisa L Vargas Rio Rancho, NM

Took a long time to eventually have the work done.

3 years ago

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Michael Chatman Paterson, NJ

Not happy with customer service 40 min on hold

3 years ago

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Verified Customer

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Adrian Davenport Killeen, TX

Unprofessional and don't have the customer need for assistance in their best interests

3 years ago

Reply from American Home Shield

Hi Adrian,
Thank you for bringing this to our attntion. I would be glad to speak with you to get the issue resolved.

Jul. 12th, 2021

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Verified Customer

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Aisa Edmonds Maple Heights, OH

The experience is BAD I PAID YALL $600.00 Dollars And my stuff is still not fixed

3 years ago

Reply from American Home Shield

Hi Aisa,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Andreana Homewood, IL

There is at least a 4 week replacement period for new appliances.

3 years ago

Reply from American Home Shield

Hi Andreana,
I hate to hear about your most recent service experience. I would e glad to speak with you to get the issues resolved.

Jul. 8th, 2021

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Verified Customer

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Bonnie Baker San Jose, CA

Phone wait times excessive. Up to one hour.

3 years ago

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Verified Customer

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Brian Lawson Philadelphia, PA

I am cancelling my warranty after having it since 2007, the value is not there anymore

3 years ago

Reply from American Home Shield

Hi Brian,
Thank you for bringing the issue to our attention. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2021

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Verified Customer

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Kirsten Saint Paul, MN

Hard to get a hold of anyone anytime you call

3 years ago

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Verified Customer

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Felicia Milton Warner Robins, GA

A waist of money. They wasn't any help for me. The AC is old and they don't want to help fix it.

3 years ago

Reply from American Home Shield

Hi Felicia,
I hate to hear about your most recent AHS experience to have the AC system repaired. I would be glad to look into the issues and speak with you to reach a resolution.

Jul. 9th, 2021

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Verified Customer

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Ray Meunier Williamsburg, VA

OK for routine issues. Not so good with complicated issues

3 years ago

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Tawanna Kenny West Chester, OH

Bad vendors. When they screw up and customer incur additional costs, you don't care or reimburse.

3 years ago

Reply from American Home Shield

Hi Tawanna. Thank you for letting us know about your repair experience. I am sorry to hear you had to pay some additional costs. I would be happy to speak with you further regarding this matter.

Jun. 22nd, 2021

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Verified Customer

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Tyrone Bell Madison, WI

Slow to respond to concerns and had to call several time about things.

3 years ago

Reply from American Home Shield

Hi Tyrone. Thank you for taking time to rate your experiences with AHS. I am sorry to hear we did not meet your expectations. I would be happy to speak with you to try and resolve any problem you may still be having.

Jun. 22nd, 2021

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Verified Customer

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Gulshan Harjee Atlanta, GA

We got our AC fixed after weeks. That is no way to treat any customer

3 years ago

Reply from American Home Shield

Hi Gulshan,
Our social media specialist will be contacting you to discuss the delay in service regarding the AC system repairs.

Jun. 23rd, 2021

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Verified Customer

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Karen Apollo, PA

Every time I put in a claim there is an issue or it isn't covered

3 years ago

Reply from American Home Shield

Hi Karen. Thank you for taking time to let us know your concerns about your coverage. I am sorry to hear you have had some problems when requesting service. I would be happy to speak with you regarding this matter further.

Jun. 24th, 2021

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Verified Customer

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Linda Parrish, FL

It took two months before my washer issue was resolved.

3 years ago

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Debbie Smith Sparks, NV

Did not fix air conditioner and went to another company and payed fir it are selfs

3 years ago

Reply from American Home Shield

Hi Debbie,
I hate to hear about the additional denial cost associated to have the air conditioner repaired. I would be glad to speak with you to get the issues resolved.

Jun. 23rd, 2021

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Verified Customer

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Carol Tompkins Santa Clara, CA

They are horrible to communicate with. They lie to get out of paying for replacement.

3 years ago

Reply from American Home Shield

Hi Carol,
I would be glad to speak with you regarding your most recent AHS experience and the issues that occurred.

Jun. 24th, 2021

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Verified Customer

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Florence Levy Durham, NC

Their technicians can take up bro two weeks to show up

3 years ago

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Carlos Carrion Eustis, FL

I've been waiting for someone to contact me since 1 month really upset

3 years ago

Reply from American Home Shield

Hi Carlos. Thank you for letting us know that no one has contacted you for a month. We do aplogize for any frustration this has caused. I would be happy to speak with you further to address your concerns.

Jun. 16th, 2021

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