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American Home Shield Reviews

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8.9

Overall Score

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Anonymous Mesa, AZ

They refused to service my broken ceiling fan.

3 years ago

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Gary Ovens Green Valley, AZ

Their reps don't know what they are doing and their techs are not believe able ..

3 years ago

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Reply from American Home Shield

Hi Gary,
Thank you for bringing the delay to our attention. I will be glad to speak with you to get the issues resolved.

Jul. 21st, 2021

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Suzanne Merrill Trenton, NJ

The tech came out here, did nothing, and I paid $75!! And the claim was denied!!

3 years ago

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Reply from American Home Shield

Hi Suzanne. I'm sure it is upsetting if the repair was not covered by your warranty. I would be happy to speak with you and see if I may assist with a resolution.

Jul. 6th, 2021

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Jennifer Patton Moscow, OH

I have had plumbing issues unresolved with no explaination

3 years ago

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Elizabeth Stoneman Cleveland, OH

Could use some more higher rated contractors

3 years ago

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Sarah Godfrey, IL

Not worth expense. Provide the bare minimum on service calls and 99%of things are not covered.

3 years ago

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Reply from American Home Shield

Hi Sarah,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Scott Foster Midlothian, TX

Limited in coverage. Perception that they look for any reason to NOT provide service.

3 years ago

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Reply from American Home Shield

Hi Scott,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Teresa Barrier Calera, AL

When you call with a problem they never solve them and they don't return your call as they say

3 years ago

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Reply from American Home Shield

Hi Teresa,
I hate to hear about your most recent service experience to have the issue repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Lisa L Vargas Rio Rancho, NM

Took a long time to eventually have the work done.

3 years ago

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Michael Chatman Paterson, NJ

Not happy with customer service 40 min on hold

3 years ago

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Adrian Davenport Killeen, TX

Unprofessional and don't have the customer need for assistance in their best interests

3 years ago

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Reply from American Home Shield

Hi Adrian,
Thank you for bringing this to our attntion. I would be glad to speak with you to get the issue resolved.

Jul. 12th, 2021

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Aisa Edmonds Maple Heights, OH

The experience is BAD I PAID YALL $600.00 Dollars And my stuff is still not fixed

3 years ago

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Reply from American Home Shield

Hi Aisa,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Andreana Homewood, IL

There is at least a 4 week replacement period for new appliances.

3 years ago

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Reply from American Home Shield

Hi Andreana,
I hate to hear about your most recent service experience. I would e glad to speak with you to get the issues resolved.

Jul. 8th, 2021

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Bonnie Baker San Jose, CA

Phone wait times excessive. Up to one hour.

3 years ago

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Brian Lawson Philadelphia, PA

I am cancelling my warranty after having it since 2007, the value is not there anymore

3 years ago

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Reply from American Home Shield

Hi Brian,
Thank you for bringing the issue to our attention. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2021

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Kirsten Saint Paul, MN

Hard to get a hold of anyone anytime you call

3 years ago

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Felicia Milton Warner Robins, GA

A waist of money. They wasn't any help for me. The AC is old and they don't want to help fix it.

3 years ago

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Reply from American Home Shield

Hi Felicia,
I hate to hear about your most recent AHS experience to have the AC system repaired. I would be glad to look into the issues and speak with you to reach a resolution.

Jul. 9th, 2021

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Ray Meunier Williamsburg, VA

OK for routine issues. Not so good with complicated issues

3 years ago

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Tawanna Kenny West Chester, OH

Bad vendors. When they screw up and customer incur additional costs, you don't care or reimburse.

3 years ago

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Reply from American Home Shield

Hi Tawanna. Thank you for letting us know about your repair experience. I am sorry to hear you had to pay some additional costs. I would be happy to speak with you further regarding this matter.

Jun. 22nd, 2021

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Tyrone Bell Madison, WI

Slow to respond to concerns and had to call several time about things.

3 years ago

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Reply from American Home Shield

Hi Tyrone. Thank you for taking time to rate your experiences with AHS. I am sorry to hear we did not meet your expectations. I would be happy to speak with you to try and resolve any problem you may still be having.

Jun. 22nd, 2021

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Gulshan Harjee Atlanta, GA

We got our AC fixed after weeks. That is no way to treat any customer

3 years ago

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Reply from American Home Shield

Hi Gulshan,
Our social media specialist will be contacting you to discuss the delay in service regarding the AC system repairs.

Jun. 23rd, 2021

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Karen Apollo, PA

Every time I put in a claim there is an issue or it isn't covered

3 years ago

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Reply from American Home Shield

Hi Karen. Thank you for taking time to let us know your concerns about your coverage. I am sorry to hear you have had some problems when requesting service. I would be happy to speak with you regarding this matter further.

Jun. 24th, 2021

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Linda Parrish, FL

It took two months before my washer issue was resolved.

3 years ago

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Debbie Smith Sparks, NV

Did not fix air conditioner and went to another company and payed fir it are selfs

3 years ago

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Reply from American Home Shield

Hi Debbie,
I hate to hear about the additional denial cost associated to have the air conditioner repaired. I would be glad to speak with you to get the issues resolved.

Jun. 23rd, 2021

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Carol Tompkins Santa Clara, CA

They are horrible to communicate with. They lie to get out of paying for replacement.

3 years ago

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Reply from American Home Shield

Hi Carol,
I would be glad to speak with you regarding your most recent AHS experience and the issues that occurred.

Jun. 24th, 2021

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Florence Levy Durham, NC

Their technicians can take up bro two weeks to show up

3 years ago

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Carlos Carrion Eustis, FL

I've been waiting for someone to contact me since 1 month really upset

3 years ago

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Reply from American Home Shield

Hi Carlos. Thank you for letting us know that no one has contacted you for a month. We do aplogize for any frustration this has caused. I would be happy to speak with you further to address your concerns.

Jun. 16th, 2021

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Cullen Daniels Corpus Christi, TX

My refrigerator door display panel stopped working 5 days after technician deemed it fixed

3 years ago

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Reply from American Home Shield

Hi Cullen. Thank you for letting us know about the problem you are having with your refrigerator door display. I am sorry to hear it stopped working 5 days after it was repaired. I would be happy to speak with you further regarding this matter.

Jun. 16th, 2021

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Laurence Atlanta, GA

I have a broken faucet and my claim was rejected. What am I making monthly payments for.

3 years ago

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Reply from American Home Shield

Hi Laurence,
I hate to hear about your AHS experience and the non covered cost to have the repairs completed. I would be glad to speak with you to get the issues resolved.

Jun. 15th, 2021

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Horace Bradshaw Silver Spring, MD

This time the response was reasonably prompt and effective

3 years ago

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Reply from American Home Shield

Hi Horace,
We would like to thank you for your feedback and hope you continue to enjoy the service we provide.

Jun. 10th, 2021

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Sultan Ahmed La Porte, TX

Sometimes their contractors are not up to the mark

3 years ago

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William Bennett Ojai, CA

Long long service time waits, to the point of unreasonable.

3 years ago

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Ronald Dernick Surprise, AZ

A week and I'm still waiting for a micro to be repaired..lol

3 years ago

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Reply from American Home Shield

Hi Ronald,
I hate to hear about the delay in service to have the microwave repaired. I owuld be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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LaShawn Hawkins Fort Washington, MD

did not assist, lied about the issues regarding my ac unit. I will be switching companies

3 years ago

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Reply from American Home Shield

Hi LaShawn,
I would be glad to speak with you about the AC issues and denial specifics that have been addressed.

Jun. 14th, 2021

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Harald blakeslee Humble, TX

Long time between appliance failing and getting repair

3 years ago

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Reply from American Home Shield

Hi Harald,
I would be glad to speak with you to to speak about the appliance repairs and reach a resolution.

Jun. 10th, 2021

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Dana Las Vegas, NV

The customer service reps aren’t very knowledgeable or friendly at times

3 years ago

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Reply from American Home Shield

Hi Dana,
Thank you for bringing your most recent AHS experience to our attention. In an effort to assist, I would be glad to speak with you to reach a resolution.

Jun. 10th, 2021

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Wyn Bumgardner Rockport, TX

Some sub-contractors are excellent, some are not.

3 years ago

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Russell Houston, TX

Because they need to improve their customer service and service

3 years ago

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Reply from American Home Shield

Hi Russell, we appreciate you taking time to let us know that improvements needs to be made. It is our hopes to always provide a positive service experience forour members. We would be happy to speak with you if there is a repair you need assistance with.

Jun. 4th, 2021

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Jose Zuniga Palmdale, CA

I have 2 open orders for over a month and it hasn't been fix yet.

3 years ago

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Reply from American Home Shield

Jose, we are very sorry to hear you have 2 open work orders that have not been completed yet. I'm sure it is very frustrating if it has been over a month. We would be happy to speak with you to try and resolve this issue.

Jun. 4th, 2021

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Tracey Grasty Hyattsville, MD

All these hidden prices and taking forever to get things done

3 years ago

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Reply from American Home Shield

Tracey, we hate to hear that your service repair needs were not taken care of promptly. We know how valuable your time is. I would be happy to speak with you to see if there is anything I may futher assist with resolving.

Jun. 4th, 2021

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Susan Permenter Orange, TX

I never received an answer about my stovetop.

3 years ago

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Reply from American Home Shield

Hi Susan,
Thank you for bringing this issue to our attention. I would be glad to speak with you to get the cooktop resolved.

Jun. 9th, 2021

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Bilal Abdul-Mani Westlake, OH

Horrible will find every excuse not to pay for damages! Search for other Companies!

3 years ago

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Reply from American Home Shield

Hi Bilal,
I would like to thank you for bringing the issues to our attention. I would be glad to speak with you and discuss your experience.

Jun. 7th, 2021

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Melinda Knorr Stanley, NC

I've only experienced good service from one of the contractors they've sent.

3 years ago

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Reply from American Home Shield

Melinda, we hate to hear that you have received good service from only one of our vendors. Thank you for taking time to let us know about your experience. We will be happy to speak with you further regarding this matter.

Jun. 3rd, 2021

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Melita Baton Rouge, LA

Service isn't complete and I'm having to continue to call for a follow up

3 years ago

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Reply from American Home Shield

Hi Melita. Thank you for letting us know you have an unresolved issue. We are very sorry to hear that your service has not been completed and you are having to follow up yourself. We will be happy to speak with you to resolve this issue.

Jun. 3rd, 2021

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Anonymous Kings Mountain, NC

no response from contractor that came out to my home

3 years ago

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William Bruno Manhattan Beach, CA

They have not always honored the contract.

3 years ago

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Robert L Morton Phoenix, AZ

Was not reimbursed partially for faucet I had to purchase

3 years ago

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Robert Polzel Las Vegas, NV

Too long to get repair completed, one month

3 years ago

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Debra Anderson Easley, SC

They did not listen to us when we had a complaint about the plumber they sent out

3 years ago

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Reply from American Home Shield

Hi Debra,
I hate to hear about the most recent plumbing issues that you have experienced. I would be glad to speak with you to reach a resolution and discuss your experience.

May. 27th, 2021

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Craig Sebring, FL

Difficult to get replacements when needed

3 years ago

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Reply from American Home Shield

Hi Craig,
I hate to hear about the difficulty experienced to have the repair completed. I would be glad to speak with you.

May. 27th, 2021