American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Cathleen Patterson Hartland, WI

Good service but very difficult to reach by phone.

2 years ago

Reply from American Home Shield

Cathleen, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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morris mcgee Colmesneil, TX

What I'm paying for my out of pocket deductible is almost the same if I did it myself

2 years ago

Reply from American Home Shield

Morris, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 5th, 2023

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Verified Customer

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Jackie Williams Arlington, TX

My monthly payment is too high for 20yrs

2 years ago

Reply from American Home Shield

Hi Jackie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 5th, 2023

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Verified Customer

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Ann Fisher Clayton, CA

Customer service & call center are horrible!

2 years ago

Reply from American Home Shield

Ann, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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Lee Hines Katy, TX

not worth the money. Problem not fixed. Will not sign up again.

2 years ago

Reply from American Home Shield

Hi Lee, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Lupe Napa, CA

Some companies do well, but others really bed.

2 years ago

Reply from American Home Shield

Hi Lupe, Your review is concerning to me, and I’d like to know more about it. Please contact me so I can investigate this further. Please provide your AHS contract number or property address.

May. 22nd, 2023

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Verified Customer

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Debora Boulder City, NV

Customer service is awful!! Length of time for approval for coverage unacceptable!

2 years ago

Reply from American Home Shield

Hi Debora,

Thanks for bringing this issue to our attention. Please know that I’d like to look into this further. Send your contact info to DM/email and I’ll be back in touch with you soon.

May. 18th, 2023

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Verified Customer

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Jackie Denver, CO

Most recent plumbing service has been delayed.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Anthony Cook Portsmouth, VA

The problem is NOT fixed and no one considered me during this cold period with no heat

2 years ago

Reply from American Home Shield

Hi Anthony, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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Terrie Druehl Mission Viejo, CA

I don't like paying before I get the service

2 years ago

Reply from American Home Shield

Hi Terrie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Verified Customer

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Mark Fleishman Plano, TX

Technicians are authorised to patch rather then replace

2 years ago

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Verified Customer

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Marcia Johnson Longview, TX

Booking repairs is difficult & waits for service long.

2 years ago

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Verified Customer

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Arondal Lewis Atlanta, GA

Because I had to upfront money besides the monthly charge

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Linda kimball Lady Lake, FL

Tech failed to correctly identify problem and then my contract would not cover maintenance repair.

2 years ago

Reply from American Home Shield

Hi Linda, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

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Verified Customer

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Harrison Coney Carrollton, TX

You pay for a service and when time to use it they look for ways not to cover the service.

2 years ago

Reply from American Home Shield

Hi Harrison, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

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Verified Customer

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Roseanne Selby McCormick, SC

It took AHS 4 plus days to assign a technician

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Bla Young America, MN

Non-transparent out of coverage charges.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Charles Simpson Lindale, TX

The lack of the company to supply reliable service.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Georganne Guarino

Always paid by month. Reassured that would continue and then billed for the year.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 9th, 2022

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Verified Customer

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Joel Adelman Ventura, CA

Tough to get timely response to problems.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Sandra Bratd Columbus, MS

It takes forever for someone to come fix the problem

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Ernst A. Luchs Batavia, IL

They never call me back when they say that they will.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Darryl Johnson Santa Clarita, CA

Refrigerator issue wasn't handled to our satisfaction

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Matilde Constantine, MI

Not very reliable with coverage and seem to try to get out of covering anything

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please provide your contact number if further assistance is needed.

Dec. 1st, 2022

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Verified Customer

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sofia bucay San Diego, CA

not the best contractors cheap not proffesional

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Jill LA Mesa, CA

Some of the companies they send out are not very good.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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C James Murray Douglasville, GA

Repair has not been complete. Waiting over several weeks.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Paul Ortiz Citrus Heights, CA

They send subpar contractors and rarely actually fix the problem even when covered by the warranty.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Brian J Jonkoski Midland, GA

Questionable coverage given the amount I pay each month and the amount I pay for each service

3 years ago

Reply from American Home Shield

Hi Brian, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 5th, 2022

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Verified Customer

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sanjay patel Sacramento, CA

Poor customer service from Angel. She promised to call be back with a answer but never called

3 years ago

Reply from American Home Shield

Hi Sanjay, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Michelle Horn Coalinga, CA

They said they would call back in 24-48 hours and never did. Still have a problem with my heater.

3 years ago

Reply from American Home Shield

HI Michelle, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Mendez Williams, CA

Canceled my free tune up for my hvac twice without notifying me.

3 years ago

Reply from American Home Shield

HI Mendez, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number

Dec. 7th, 2022

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Verified Customer

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Shameeka Baylor Killeen, TX

Costs too much for a repair person to come out to say repairs are not covered.

3 years ago

Reply from American Home Shield

Hi Shameeka, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Ralph Phillip Kerens, TX

No sense of urgency to address a significant issue

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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John Williams Wichita, KS

Done on time. Clean install. Clean up workspace.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Luis Barajas Chandler, AZ

Very poor responding/repairing my appliance

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Christina Atencio Los Alamitos, CA

I'm not happy with their vendor . AHS don't follow through with incompl work order

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

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Verified Customer

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Dan Drouin

not worth a single dime. they deny every request for little to no reason at all, we canceled and now they want a cancelation fee. Not paying.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 18th, 2022

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Verified Customer

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Richard Stallings Saint Louis, MO

Didn't inform me of rate change. Charge my account twice for same request.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

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Verified Customer

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Brittneysanford Westminster, MD

They told me my deductible was $75, instead they forces me to pay $100

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 18th, 2022

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Verified Customer

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Minister Clarence Holmes Sr. Philadelphia, PA

AHS hide behind the theory "Pre Existing Condition" to avoid claim payout

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

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Verified Customer

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Eleana Campbell Valley Center, CA

Have to wait for a long time to get problem solved

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Noa Hoffman Los Angeles, CA

They were not able to find a company that works with my dish washer brand

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

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Verified Customer

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Gary Bowne Milltown, NJ

Takes too long for repairs with little or no follow up

3 years ago

Reply from American Home Shield

Hi Gary, Thank you for your feedback about the delay in service to repair your issue. I would be glad to speak with you regarding your experience.

Nov. 15th, 2022

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Verified Customer

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Scott Midlothian, VA

Mediocre value, poor contractors overall, good coverage

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Chris Alix Sahuarita, AZ

I paid my 100$ deductible to have a plumber come to fix my toilet only to tell me its not covered.

3 years ago

Reply from American Home Shield

Hi Chris, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 10th, 2022

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Verified Customer

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Jefferson San Antonio, TX

Tried to replace oem part with generic non-compatible part. If installed could cause more issues

3 years ago

Reply from American Home Shield

HI Jefferson, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue, Please provide your AHS contract number.

Dec. 7th, 2022

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Daniel Freedman Manhattan Beach, CA

The repair company never followed up to get repair authorized

3 years ago

Reply from American Home Shield

Hi Daniel, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Laura Bowling Baton Rouge, LA

Because a repair was not even partially covered due to a faulty part.

3 years ago

Reply from American Home Shield

Hi Laura,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you to discuss the cost.

Nov. 3rd, 2022

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taranada watts Milwaukee, WI

getting a company to come out can take forever

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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