American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Lynn Napa, CA

Very poor communication. I've been unable to reach a real person after hours on the phone.

2 years ago

Reply from American Home Shield

Dear Lynn, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 11th, 2023

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Verified Customer

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Leslie Henderson, NV

I like that requests are acknowledged quickly

2 years ago

Reply from American Home Shield

Dear Leslie, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 11th, 2023

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HK

I disliked the availability they had for a technician to come to my home in a timely manner

2 years ago

Reply from American Home Shield

Dear HK, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 24th, 2023

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Andrea Sultan West Orange, NJ

No one calls back I have been calling since august and still have not had a return call Terrible

2 years ago

Reply from American Home Shield

Dear Andrea, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 4th, 2023

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Lauren Baltimore, MD

The WORST CUSTOMER. I pay for my service every month on time and I always get AWFUL SERVICE!!

2 years ago

Reply from American Home Shield

Lauren, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 27th, 2023

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Verified Customer

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Sharon Sylmar, CA

They use substandard vendors/contractors and don't back up their work.

2 years ago

Reply from American Home Shield

Dear Sharon, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

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Verified Customer

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david motley Fresno, CA

i think some of your pros are very dishonest . i'm going to try another company.

2 years ago

Reply from American Home Shield

Dear David, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 25th, 2023

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Verified Customer

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Reba Midgett Virginia Beach, VA

Not happy with two of the three contractors they have sent out.

2 years ago

Reply from American Home Shield

Dear Reba, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Sep. 5th, 2023

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Verified Customer

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Jaliza Toro

Does not respond to any of my claims, i have insurance but its like i have none

2 years ago

Reply from American Home Shield

Dear Jaliza, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 5th, 2023

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Robert Mount Laurel, NJ

AHS would not cover my electrical problem

2 years ago

Reply from American Home Shield

Robert, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Sue Plano, TX

Too many exceptions. Not paying to fix or repair anything lately. Looking to cancel my policy!

2 years ago

Reply from American Home Shield

Sue, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 5th, 2023

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Verified Customer

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Joyce Durham, NC

Very professional job No mess to clean up

2 years ago

Reply from American Home Shield

Joyce, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Patrick Miller Lawrenceville, GA

Surprises in what is covered and changes without notification

2 years ago

Reply from American Home Shield

Dear Patrick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 21st, 2023

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Crystal

Horrible company. Vendors that the company use speak unprofessionally about the services as well

2 years ago Edited January 10, 2024

Reply from American Home Shield

Dear Crystal, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 21st, 2023

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Verified Customer

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Mark Kondo OR

Annual premium took a significant jump as well as deductible for each incident

2 years ago

Reply from American Home Shield

Dear Mark, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 14th, 2023

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Verified Customer

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LaDonna Klapiszewski

We are still waiting on resolution of an issue from March. We have been getting nowhere.

2 years ago

Reply from American Home Shield

LaDonna, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Cathleen Patterson Hartland, WI

Good service but very difficult to reach by phone.

2 years ago

Reply from American Home Shield

Cathleen, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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morris mcgee Colmesneil, TX

What I'm paying for my out of pocket deductible is almost the same if I did it myself

2 years ago

Reply from American Home Shield

Morris, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 5th, 2023

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Verified Customer

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Jackie Williams Arlington, TX

My monthly payment is too high for 20yrs

2 years ago

Reply from American Home Shield

Hi Jackie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 5th, 2023

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Verified Customer

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Ann Fisher Clayton, CA

Customer service & call center are horrible!

2 years ago

Reply from American Home Shield

Ann, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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Lee Hines Katy, TX

not worth the money. Problem not fixed. Will not sign up again.

2 years ago

Reply from American Home Shield

Hi Lee, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Lupe Napa, CA

Some companies do well, but others really bed.

2 years ago

Reply from American Home Shield

Hi Lupe, Your review is concerning to me, and I’d like to know more about it. Please contact me so I can investigate this further. Please provide your AHS contract number or property address.

May. 22nd, 2023

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Verified Customer

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Debora Boulder City, NV

Customer service is awful!! Length of time for approval for coverage unacceptable!

2 years ago

Reply from American Home Shield

Hi Debora,

Thanks for bringing this issue to our attention. Please know that I’d like to look into this further. Send your contact info to DM/email and I’ll be back in touch with you soon.

May. 18th, 2023

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Jackie Denver, CO

Most recent plumbing service has been delayed.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Anthony Cook Portsmouth, VA

The problem is NOT fixed and no one considered me during this cold period with no heat

2 years ago

Reply from American Home Shield

Hi Anthony, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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Terrie Druehl Mission Viejo, CA

I don't like paying before I get the service

2 years ago

Reply from American Home Shield

Hi Terrie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Verified Customer

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Mark Fleishman Plano, TX

Technicians are authorised to patch rather then replace

2 years ago

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Verified Customer

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Marcia Johnson Longview, TX

Booking repairs is difficult & waits for service long.

2 years ago

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Verified Customer

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Arondal Lewis Atlanta, GA

Because I had to upfront money besides the monthly charge

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Linda kimball Lady Lake, FL

Tech failed to correctly identify problem and then my contract would not cover maintenance repair.

3 years ago

Reply from American Home Shield

Hi Linda, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

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Verified Customer

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Harrison Coney Carrollton, TX

You pay for a service and when time to use it they look for ways not to cover the service.

3 years ago

Reply from American Home Shield

Hi Harrison, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

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Verified Customer

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Roseanne Selby McCormick, SC

It took AHS 4 plus days to assign a technician

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Bla Young America, MN

Non-transparent out of coverage charges.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Charles Simpson Lindale, TX

The lack of the company to supply reliable service.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Georganne Guarino

Always paid by month. Reassured that would continue and then billed for the year.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 9th, 2022

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Verified Customer

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Joel Adelman Ventura, CA

Tough to get timely response to problems.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Sandra Bratd Columbus, MS

It takes forever for someone to come fix the problem

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Ernst A. Luchs Batavia, IL

They never call me back when they say that they will.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Darryl Johnson Santa Clarita, CA

Refrigerator issue wasn't handled to our satisfaction

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Matilde Constantine, MI

Not very reliable with coverage and seem to try to get out of covering anything

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please provide your contact number if further assistance is needed.

Dec. 1st, 2022

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sofia bucay San Diego, CA

not the best contractors cheap not proffesional

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Jill LA Mesa, CA

Some of the companies they send out are not very good.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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C James Murray Douglasville, GA

Repair has not been complete. Waiting over several weeks.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Paul Ortiz Citrus Heights, CA

They send subpar contractors and rarely actually fix the problem even when covered by the warranty.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Brian J Jonkoski Midland, GA

Questionable coverage given the amount I pay each month and the amount I pay for each service

3 years ago

Reply from American Home Shield

Hi Brian, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 5th, 2022

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sanjay patel Sacramento, CA

Poor customer service from Angel. She promised to call be back with a answer but never called

3 years ago

Reply from American Home Shield

Hi Sanjay, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Michelle Horn Coalinga, CA

They said they would call back in 24-48 hours and never did. Still have a problem with my heater.

3 years ago

Reply from American Home Shield

HI Michelle, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Mendez Williams, CA

Canceled my free tune up for my hvac twice without notifying me.

3 years ago

Reply from American Home Shield

HI Mendez, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number

Dec. 7th, 2022

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Shameeka Baylor Killeen, TX

Costs too much for a repair person to come out to say repairs are not covered.

3 years ago

Reply from American Home Shield

Hi Shameeka, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Ralph Phillip Kerens, TX

No sense of urgency to address a significant issue

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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