American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Verified Customer

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JB Cochranville, PA

Very hard to reach anyone that can help you by telephone!

3 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 8th, 2021

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Verified Customer

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Tim

Unable to speak to a supervisor, kept on hold 38 minutes then call was hung up

3 years ago

Reply from American Home Shield

Hi Tim,
Thank you for bringing the issues to our attention. We hate to hear about your unsatisfactory customer service experience and would be glad to speak with you.

Apr. 8th, 2021

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Verified Customer

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Belinda Faura Dallas, TX

They’re expensive and the people they send aren’t the best.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 12th, 2021

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Verified Customer

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Steven Chula Vista, CA

Didn't finish the job. Claimed parts needed to be replaced that they would not pay for

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 12th, 2021

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Verified Customer

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Raymond Frison Fayetteville, NC

Not attentive to my issues. Could not understand the customer service reprresentative.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Verified Customer

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Charles Northville, MI

I realize AHS is a business and only care about profit.

3 years ago

Reply from American Home Shield

We hate you are not completely satisfied with your experience and we look forward to making it better.

Apr. 2nd, 2021

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Verified Customer

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Catherine Morris Santa Barbara, CA

So far neither of the companies that have come to do work have seemed very competent.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Jennifer Portsmouth, VA

In the past they’ve been great but with this last repair they have been absolutely terrible!

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Ken Canyon, TX

My faucet still leaks. That was what they were suppose to fix.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Sandra Grady Roswell, NM

Never follow thru with orders just leave me hanging come on 2mo. to get refrigerator.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Kim Milan, IL

Sometimes it took along time to get things fix

3 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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Judith Montgomery, TX

You wait on hold forever and only deal with a call center that barely speaks English.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Lydia Gainey Stockbridge, GA

The service is poor and the customer service is poor. I paid for things that still aren't fixed.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 26th, 2021

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Verified Customer

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Robert Currie Austin, TX

Untrustworthy. Poor customer service. Unresponsive. Overall poor experience.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 26th, 2021

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Verified Customer

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Gwynn Marshall Saint Louis, MO

Some of the companies that you send out do inferior work.

3 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Angela Yorktown Heights, NY

I could not get a plumber to my home for 48 hours even though I had no working toilet.

3 years ago

Reply from American Home Shield

Hi Angela,
Thank you for bringing the delay to our attention. I would be glad to speak with you about the toilet repairs that were completed.

Mar. 27th, 2021

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Verified Customer

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Gary Marten Coraopolis, PA

TO LONG OF WAIT BETWEEN FILING A CLAIM AND A SREVICE CALL!

3 years ago

Reply from American Home Shield

Thanks for your honesty. we are working to control the call volume better and we thank you for you patience during this time. Keep in mind that you can also enter a request through your online account at www.ahs.com.

Mar. 29th, 2021

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Verified Customer

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Michael Covington, GA

They could cover more items in and around the home.

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Barry Gold Silver Spring, MD

Because they don’t cover the cost of air conditioning

3 years ago

Reply from American Home Shield

Thanks for your inquiry. We have policies that provide coverage for the HVAC system. Please our website for more information.

Apr. 5th, 2021

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Verified Customer

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Tom Maloney Barnegat, NJ

They were not easy to deal with and the process took very long

3 years ago

Reply from American Home Shield

Hi Tom,
I would be glad to speak with you about the delay in service that was experienced.

Mar. 27th, 2021

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Verified Customer

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Henry Vallejo, CA

Issues that occurred in February still not resolved

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 5th, 2021

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Verified Customer

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Anonymous Calexico, CA

Worst company ever took forever to help me fix my washer, it’s been over a month already.

3 years ago

Reply from American Home Shield

Hi,
I hate to hear about the washer delay that has been experienced with American Home Shield. I owuld be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

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Verified Customer

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T Hyatt Plainfield, IL

takes days to have repairs done and the value is not tehre

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Hung Le Missouri City, TX

High monthly service price , not good customer service

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Christine The Colony, TX

Poor follow-up with vendors on if work is completed

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 7th, 2021

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Verified Customer

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Linda Bettendorf, IA

Terrible customer service, placed on hold for long periods, problems not addressed

3 years ago

Reply from American Home Shield

Hi Linda,
I hate to hear about the terrible service that you have received. I would be glad to speak with you to get the issues resolved.

Mar. 19th, 2021

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Verified Customer

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Johanne Beebe Phoenix, AZ

Poor response time. Poor coverage. Charge even if contractors are not covered under policy.

3 years ago

Reply from American Home Shield

Hi Johanne,
Thank you for bringing your unsatisfactory experience to our attention. I owuld be glad to speak with you.

Mar. 19th, 2021

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Verified Customer

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Serhat Cem Gur Boca Raton, FL

No customer service email number....terrible wait times....will have to cancel contract

3 years ago

Reply from American Home Shield

Hi Serhat,
Thank you for bringing this delay to our attention. I would be glad to speak with you to get the issues resolved.

Mar. 19th, 2021

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Verified Customer

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Bruce Curl Warrenton, MO

It has taken over a month and I still have not received the refrgistrater

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.

Mar. 23rd, 2021

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Verified Customer

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Alexander Sacramento, CA

They have poor third party contractors. They should try others that are more reliable.

3 years ago

Reply from American Home Shield

Hi Alexander,
As we do use third part contractors, it is our goal to make sure everyone provides you with a good experience. I would be glad to speak with you about your experience.

Mar. 19th, 2021

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Verified Customer

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Anonymous Silver Spring, MD

it has been a horrible,disapointing experience dealing with them. I had to canceled the service

3 years ago

Reply from American Home Shield

Thanks for providing your feedback. I hate that that we were not able to meet your expectations while the contract was active. We hope this does not discourage you from considering us for your future home warranty needs.

Mar. 24th, 2021

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Verified Customer

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William W. Durr Raymond, MS

little control of their contracted companies

3 years ago

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Verified Customer

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Poni VanHandel Lebanon, OR

Terrible coverage! Needed a new faucet for my garden tub and wanted me to pay an additional $485!

3 years ago

Reply from American Home Shield

Hi Poni,
I hate to hear about the additional non covered cost paid. I would be glad to speak with you to get the issues resolved.

Mar. 25th, 2021

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Verified Customer

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Ella Dallas, TX

They fix things that need to be replaced

3 years ago

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Verified Customer

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Irving Bryant Maricopa, AZ

I have an item open from 12/04/20 that is still not resolved. That makes you poor.

3 years ago

Reply from American Home Shield

Hi Irving,
I hate to hear about the unresolved repairs since December. I would be glad to speak with you to get the issues resolved.

Mar. 24th, 2021

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Verified Customer

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Gloria Fitzpatrick, AL

not honest, charge you for everything and you are making a money payments that they never missed

3 years ago

Reply from American Home Shield

Hi Gloria,
I hate to hear about your customer service experience. I would be glad to speak with you to get the issues resolved.

Mar. 24th, 2021

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Verified Customer

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Linda Kinney Houston, TX

I had a work order to replace my washer or give me funds to replace. AHS totally ignored.

3 years ago

Reply from American Home Shield

Hi Linda,
I hate to hear about the unresolved issue with the washer machine. I would be glad to speak with you to get the issues resolved.

Mar. 24th, 2021

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Verified Customer

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Anonymous Newport News, VA

they only take your money awful customer service i have to pay now to fix my furnace

3 years ago

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Verified Customer

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Cynthia Sallows Gainesville, GA

The problem with heat pump was not remedied

3 years ago

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Verified Customer

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Matt Haegele Tallahassee, FL

Poor customer service representatives. Broken english and have no clue what an appliance is.

3 years ago

Reply from American Home Shield

Hi Matt,
I will be contacting you soon to speak with you and assist with the oven repairs.

Feb. 27th, 2021

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Verified Customer

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Alex Los Angeles, CA

Worst customer service. Numerous telephone messages without returned calls. Long hold times.

3 years ago

Reply from American Home Shield

Hi Alex,
I hate to hear about your most recent AHS customer service experience. I would be glad to speak with you to get the issues resolved.

Feb. 27th, 2021

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Verified Customer

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Dolores Bediones Honolulu, HI

very prompt response; call center polite and helpful

3 years ago

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Verified Customer

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Raquel Denning Evansville, IN

I‚Äôm still waiting on a part it‚Äôs almost been a month

3 years ago

Reply from American Home Shield

Hi Raquel,
I would be glad to speak with you regarding the delay with the washer machine.

Mar. 8th, 2021

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Verified Customer

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Harry F Bodnar Jr Pawleys Island, SC

they would not cover my cooktop damaged by exhaust fan falling and breaking it

3 years ago

Reply from American Home Shield

Hi Harry,
I hate to hear about the repairs that were not completed due to a denial. I would be glad to speak with you to discuss the issues.

Mar. 8th, 2021

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Verified Customer

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Lynn Columbus, OH

They NEVER UNDERSTAND nothing in say and keep double charging me

3 years ago

Reply from American Home Shield

Hi Lynn,
I hate to hear about the double service charges that you have experienced.

Feb. 27th, 2021

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Verified Customer

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Anonymous Enola, PA

Very inconsistent info. Using very unreliable unprofessional vendors.

3 years ago

Reply from American Home Shield

I hate to hear about your last service call that was incomplete. I would be glad to speak with you about your customer service experience and the repairs.

Feb. 10th, 2021

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Verified Customer

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Jason Tighe San Antonio, TX

Lack of communication, do not seem to care, unprofessional, terrible customer service

3 years ago

Reply from American Home Shield

Hi Jason,
I hate to hear about the lack of communication that was experienced to speak with a customer service representative.

Feb. 10th, 2021

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Verified Customer

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Raul Moreno Fort Worth, TX

I did not like there customer service and took 3 months to fix a leak.

3 years ago

Reply from American Home Shield

HI Raul,
I hate to hear about the three month delay in service that was experienced to have the leak repaired.

Feb. 10th, 2021

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Verified Customer

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Robert Hill Sun City West, AZ

we do not use American Home Shield. We use One Guard and are very happy with them

3 years ago

Reply from American Home Shield

Hi Robert,
Your feedback is more than appreciated and I hope you continue to enjoy One Guard!

Feb. 10th, 2021

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Verified Customer

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Anonymous Woodmere, NY

They give you a VERY HARD time when it comes to replace any major appliances. They're 4 on repairs.

3 years ago

Reply from American Home Shield

I hate to hear about your last service call that was incomplete. I would be glad to speak with you about your customer service experience and the repairs.

Feb. 10th, 2021

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