American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Jacob Orlando, FL

Customer service isn't good at solving problems.

2 years ago

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Verified Customer

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Dennis Diotallevi Aurora, IL

They fixed one appliance and have been unresponsive on second appliance

2 years ago

Reply from American Home Shield

Hi Dennis,
I hate to hear about the delay in service with AHS. I would be glad to further assist you and discuss your experience.

Feb. 18th, 2022

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Verified Customer

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Not Interested Providence, RI

impossible to get anyone out to fix issue in a timely manner

2 years ago

Reply from American Home Shield

Hello and thank you for your feedback. I am sorry to hear that you were not able to get anyone out to help you in a timely manner. I would be happy to speak with you to assist with any unresolved issue.

Feb. 17th, 2022

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Verified Customer

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Ernest Brooklyn, NY

When they schedule they not give you a time

2 years ago

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Ronald Mormile Goodyear, AZ

Took longer than we were told to get the help we needed.

2 years ago

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Givens Kenneth Grand Prairie, TX

Repair company told us parts are no longer made so we're hung out to dry

2 years ago

Reply from American Home Shield

Hello Givens. We appreciate your feedback. I am sorry to hear the issue has not been resolved. I would be happy to speak with you to address this matter further.

Feb. 11th, 2022

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Verified Customer

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Martin O'Briskie Weatherford, TX

Reported washing machine leaking water last month, still not fixed.

2 years ago

Reply from American Home Shield

HI Martin,
I hate to hear about the ongoing delay that has been experienced to have the washer machine service issue repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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Brady Loveland, CO

Horrendous customer service follow up. Phone calls yield nothing and hours on hold.

2 years ago

Reply from American Home Shield

Hi Brady,
I hate to hear about the ongoing delay that has been experienced to have the issue repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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Tony Bruno Edmond, OK

Did not complete the repair of (1 of 2) heating furnaces!

2 years ago

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Jerry Barkan Tucson, AZ

Fast affordable and easy to work with them.

2 years ago

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Johnia Gould Goodlettsville, TN

The time is takes to have repairs completed

2 years ago

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Robert Piroumian Las Vegas, NV

No follow up. Repair not done, no call back.

2 years ago

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Janet Skoog Fentress, TX

Ok but you did not send one person to do all three jobs

2 years ago

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DeJonna Travis Houston, TX

My experience with AHS was good. The Electrician was super

2 years ago

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Lillian M Fisher Sacramento, CA

They sent out a guy to do work that was not authorized. I only needed a quote.

2 years ago

Reply from American Home Shield

Hi Lillian. Thank you for your review. I am sorry to hear that you did not receive the service you expected. I would be happy to speak with you to discuss this matter further.

Jan. 12th, 2022

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Verified Customer

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Ed Kelley Las Vegas, NV

Poor and Rude Customer Service Agents; did not live up to contract terms; poor contractor work

2 years ago

Reply from American Home Shield

Hi Ed. We appreciate your feedback. I am sorry to hear that we did not meet your expectations. I would be happy to speak with you further regarding your concerns.

Dec. 31st, 2021

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Verified Customer

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Greg Gaughan Malvern, PA

no action on a claim that should have been considered on AHS's end as an emergency

2 years ago

Reply from American Home Shield

Hi Greg. Thank you for your feedback. I am sorry to hear that we did not meet your expectations. I would be happy to speak with you further regarding this matter.

Dec. 31st, 2021

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Verified Customer

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Michelle R. Zarghami Lake Orion, MI

Terrible communication with representatives, had to wait way too long

2 years ago

Reply from American Home Shield

Hi Michelle. Thank you for your feedback. I am very sorry to hear that were not happy with the service you received. I would be happy to speak with you to address any unresolved issue.

Dec. 31st, 2021

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Verified Customer

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Milton Tucker Fayetteville, GA

It has been hard to talk with someone in the company.

2 years ago

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Verified Customer

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Ford College Station, TX

Customer service agents are nearly impossible to understand and very scripted

2 years ago

Reply from American Home Shield

Hello Ford. Thank you for your feedback. We do hate to hear that you were not satisfied when speaking with our customer service department. I would be happy to speak with you to address any unresolved issue.

Dec. 31st, 2021

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Verified Customer

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Eugene Hunn Saint Peters, MO

Because they don't cover costs of required repairs after paying monthly payments.

2 years ago

Reply from American Home Shield

Hi Eugene. Thank you for your feedback. I am sorry to hear you are not pleased with your warranty coverage. We do want our members to see the value in the coverage we offer. I would be happy to speak with your further regarding this matter.

Jan. 1st, 2022

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Verified Customer

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Kathy Powers

They still have not replaced my heater. It is not up to code

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kathy. Thank you for bringing this matter to our attention. I am sorry to hear that you have not heard back from anyone regarding your heating system. I would be happy to speak with you to address this issue further.

Dec. 22nd, 2021

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Verified Customer

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Charnel Umali Pearland, TX

Their contractors weren't always good. Some are mediocre.

2 years ago

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Casey Gautier, MS

They take to long to to find the right company that is licensed and in good standards

2 years ago

Reply from American Home Shield

Hi Casey. Thank you for your feedback. We do value your opinion. I would be happy to speak with you to address any unresolved issue.

Dec. 15th, 2021

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Verified Customer

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Fannie Johnson Baltimore, MD

Because of the $100 to get someone to come out

2 years ago

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lei luo Cary, NC

The contract says they cover your air conditioner, but they actually do not.

2 years ago

Reply from American Home Shield

Hi Lei. Thank you for you feedback. I am sorry to hear that there is some disagreement regarding your coverage. I would be happy to review your plan and contact you to discuss this matter further.

Dec. 15th, 2021

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Verified Customer

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Shabazz-X Williams Dallas, GA

Doesn't resolve issues promptly and supervisors are never available

2 years ago

Reply from American Home Shield

Hi Shabazz. I am sorry to hear that your service issue was not resolved. I would be happy to speak with you to further address the matter.

Dec. 15th, 2021

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Verified Customer

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Donna Watts Parrish, FL

Took 3 weeks to fix OVEN and MICROWAVE during Holiday.

2 years ago

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Paul A Davie Las Vegas, NV

No one speaks English at American Homeshield and service sucks takes days to get a technician!

2 years ago

Reply from American Home Shield

Hi Paul. Thank you for your feedback. I am sorry to hear that you have not been pleased with the service provided. I would be happy to speak with to address any unresolved issue.

Dec. 16th, 2021

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Verified Customer

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RICHARD THREADGILL Charlotte, NC

I was told my refund for $214.50 was processed on 12/2 & I have not received it yet.

2 years ago

Reply from American Home Shield

Hi Richard. Thank you for bringing this matter to our attention. I am sorry to hear that you have not received your refund. I would be happy to speak with you to address this issue further.

Dec. 16th, 2021

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Verified Customer

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Tom Larkin Hilton Head Island, SC

Price went from $50 to $97 per mo and customer rep did not seem to care that I was going to cancel

2 years ago

Reply from American Home Shield

Hello Tom. Thank you for your feedback. We do understand that price increases can be frustrating. I would be happy to speak with you regarding this matter.

Dec. 15th, 2021

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Verified Customer

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Kimya Vanpelt Chicago, IL

I put on one service call ots been a month and the issue still isn't fixed

2 years ago

Reply from American Home Shield

Hi Kimya,
I hate to hear about your lack of service regarding your most recent experience. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Verified Customer

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Shah Khan Allen, TX

It deserves that way. The employees overseas do not understand the problem and can not communicate.

2 years ago

Reply from American Home Shield

Hi Shah,
I hate to hear about your lack of service regarding your most recent experience. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Verified Customer

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Karen Gutherless North Platte, NE

I did not hear back from you guys about my oven vent?

2 years ago

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Patricia Stone Windsor, CA

My experience with Rainbow was excellent

2 years ago

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Miguel Rivera Waukegan, IL

No follow ups, no communication on status of company or approval or who is coming and when.

2 years ago

Reply from American Home Shield

Hi Miguel. Thank you for your feedback. I am sorry to hear that you have not received any follow up to address your service needs. I would be happy to speak with you to assist with any unresolved issue.

Dec. 16th, 2021

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Verified Customer

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Imran Edmond, OK

AHS was prompt but the GE company really disappointed.

2 years ago

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Verified Customer

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Reginald Johnson Pine Bluff, AR

They got rid of the companies doing good work for a company that's terrible.

2 years ago

Reply from American Home Shield

Hi Reginald,
Thank you for making us aware of your most recent AHS experience. I would be glad to speak with you to discuss your most recent experience and the lack of service provided.

Dec. 8th, 2021

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Verified Customer

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Lori Loveland, CO

More expensive deductible, rates keep increasing yearly

2 years ago

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Veronica E Murillo Campbell, CA

Service has varied depending on agent and contractor

2 years ago

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Stephen Bernstein Gainesville, FL

Horrible service and response time. Most service calls take months or not at all.

2 years ago

Reply from American Home Shield

Hi Stephen. Thank you for your feedback. We are very sorry to hear that you were not pleased with the service you received. I would be happy to look into this matter further and follow up with you.

Nov. 30th, 2021

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Verified Customer

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Jeff Beck Chantilly, VA

Horrible appeals and claim reimbursement process, no response no discussion

2 years ago

Reply from American Home Shield

Hi Jeff. Thank you for your feedback. I am sorry to hear you did not get a response to discuss your service issue. I would be happy to speak with you regarding this matter.

Nov. 30th, 2021

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Verified Customer

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Tristesa Cherry Newberry, FL

Poor customer service. No follow up on inquiry calls. Does not honor terms of contract.

3 years ago

Reply from American Home Shield

Hi Tristesa. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with you to discuss this matter further.

Nov. 23rd, 2021

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Verified Customer

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Leon Gladshteyn San Francisco, CA

Contractors do not contact customers in timely manner.

3 years ago

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Joseph Gaietto North Las Vegas, NV

Poor live customer service - poor subcontractors - they find a way not to cover the A/C unit

3 years ago

Reply from American Home Shield

Hi Joseph,
I hate to hear about the delay in service and denial that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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David Chino, CA

coverage is somewhat expensive for what I receive

3 years ago

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Rodney Williams Glen Burnie, MD

Not alot of communication upon signing up

3 years ago

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David Aguilera West Covina, CA

some worker are experence while others are not

3 years ago

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Tsultrim gagya

The way I experienced and when I request any service they you guys didn't approve and I have to my own pocket

3 years ago Edited January 10, 2024

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jon kienle Riverside, CA

The referral companies they use to perform work are not good

3 years ago

Reply from American Home Shield

Hi Jon,
We understand your concerns regarding your AHS experience and the contractors that serviced you. I would be glad to speak with you at your convenience.

Nov. 17th, 2021

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