American Home Shield: Read 34,307 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Saif Moosa Aubrey, TX

I am awaiting my refund as my service was cancelled by your contractor

3 years ago

Reply from American Home Shield

Hi Saif,
Thank you for bringing your customer service experience to our attention. I would be glad to speak with you to reach a resolution.

Oct. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Cleve Williams Gig Harbor, WA

The service work was good, but your billing is terrible!

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Deborah Gnuschke Three Rivers, TX

It took a long time to get our microwave replaced.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Venu Boggala Harrisburg, NC

Worst customer support , to repair microwave it took more than 2 months still not complete

3 years ago

Reply from American Home Shield

Hi Venu. Thank you for bring your concerns to our attention. I am sorry to hear that your microwave still has not been repaired. I would be happy to speak with you to assist with getting this issue resolved.

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Doug Benedict Denton, TX

My opinion is they make excuses to dismiss any payment; would not consider them for another year

3 years ago

Reply from American Home Shield

Hi Doug. Thank you for your feedback. I do hate to hear that you have not been pleased with the service and coverage we provide. I would be happy to speak with you to address any unresolved issue.

Oct. 13th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Carlos Escobedo Houston, TX

Customer service agent was nice but there actual warranty is lacking.

3 years ago

Reply from American Home Shield

Hi Carlos. Thank you for your feedback. I am sorry to hear that you were not satisfied with your customer service experience. I would be happy to speak with you to address any unresolved issue.

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Peyton Harris Rincon, GA

Didn't even contact me about denying a claim for ducting from company that came out to inspect

3 years ago

Reply from American Home Shield

Hi Peyton. Thank you for bringing your concerns to our attention. I am sorry to hear that no one contacted you. I would be happy to speak with to discuss this matter further.

Oct. 13th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

John Peerless Waleska, GA

Nobody you talk to can not speak English and they do not have any knowledge of the contract!

3 years ago

Reply from American Home Shield

Hi John. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with you to further discuss this matter.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Gerald E Huso Renton, WA

water heater didn't produce any water, never got fixed

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John HILSINGER Fort Worth, TX

They want to bandaid the problem and cost me more money out of pocket. Not worth it.

3 years ago

Reply from American Home Shield

Hi John. Thank you for bringing your concerns to our attention. We do hate to hear that you are not finding the value in your warranty coverage. We would be happy to speak with you to discuss this matter further.

Oct. 13th, 2021

check_circle

Verified Customer

star star star star_border star_border

Rachel Matthews Mesa, AZ

Agents need more training in resolving customer issues.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lawrie Veale Glenside, PA

I don’t understand why I have to pay out of pocket for the plumber if I’m paying AHS.

3 years ago

Reply from American Home Shield

Hi Lawrie,
I hate to hear about the delay in service that has been experienced to have the service request completed on the stoppage. I would be glad to speak with you to assist with a resolution.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star_border star_border

Cheryl Ramsey Grovetown, GA

Takes too long to get parts, 45 days or so is too long.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Isabel Ramirez Baytown, TX

Had tons of trouble w/contractor fixing my washer.

3 years ago

Reply from American Home Shield

Hi Isabel,
Thank you for bringing this to our attention. I would be glad to speak with you to discuss your experience.

Oct. 1st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Gwen Schertz, TX

Just keep fixing my a/c piece by piece instead of replacing it

3 years ago

Reply from American Home Shield

Hi Gwen,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to discuss the service issues.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Alex Evanzz Ashton, MD

Did not respond to request for service in timely manner

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Elizabeth Dixon Chicago, IL

Ok, it takes a day or two to get someone for your request.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

SANDRA WHITFIELD Fayetteville, NC

They keep patching my refrigerator. I have to keep putting a order in every other year.

3 years ago

Reply from American Home Shield

Hi Sandra. Thank you for letting us know about your experience. I am sorry to hear that you have not been pleased with the repairs for your refrigerator. I would be happy to speak with you to further address this issue.

Sep. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

ROBERT L ARVISO Mesa, AZ

Horrible customer service. Very bad communication with offshore customer service.

3 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about the lack of customer service that has been experienced through AHS. I would be glad to speak with you to assist with a resolution.

Sep. 23rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Manuela Jenkins Montgomery, AL

It’s been a month and my plan is still not fixed

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Mark E Ferguson Angleton, TX

slow when you are waiting on a air-conditioner decision

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Stephanie Harrison-Colbert Harrison-Colbert Harrison-Colbert Brandywine, MD

Unfortunately they don't have any respect for customers who been with them for 10 or more years.

3 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for reviewing your experience with AHS. I am sorry to hear that you have not pleased with the service provided. I would be happy to speak with you to further address this issue.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

STUART FEINBLATT Houston, TX

Gets the job done but lacks options and flexibility

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Shirley Richboro, PA

Process to close the claim takes forever

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anthony Pareti Ankeny, IA

Very poor customer service. No help with a difficult vendor.

3 years ago

Reply from American Home Shield

Hi Anthony. Thank you for expressing your concerns. I am sorry you did not receive any help with a difficult vendor. I would be happy to speak with you to address the matter further.

Sep. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kristy Tallahassee, FL

I continue being told lies by your representatives. I'm calling on Monday to cancel my policy.

3 years ago

Reply from American Home Shield

Hi Kristy,
I hate to hear about your most recent AHS service experience and the miscommunication for customer service. I would be glad to speak with you to resolve this.

Sep. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

LUKE KAITHACKAL The Colony, TX

not fix the problem for a/c ,leave it for plumber,water line clogged need to fix

3 years ago

Reply from American Home Shield

Hi Luke. Thank you for letting us know the issue has not been resolved. I can understand the importance of getting the line cleared. I would be happy to speak with you to further address this issue.

Sep. 9th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Melissa M Graham Yucaipa, CA

I have had no AC for a month, still no word on parts form AHS

3 years ago

Reply from American Home Shield

Hi Melissa. Thank you for letting us know that the repairs have not been completed for your AC. I would be happy to speak with you to further address this issue.

Sep. 9th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

R Orozco Virginia Beach, VA

on two occasions I was Not able to get contractor to come out do repairs

3 years ago

Reply from American Home Shield

Hi R Orozco,
I hate to hear about the customer service experience and delay in service. I would be glad to speak with you to get the issues resolved.

Sep. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Cavanaugh Fallon, NV

Hard to get a live person to communicate about a work order

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Michael Centa Phoenix, AZ

Can't speak with anyone and get a straight answer

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Terra Snellville, GA

Hardly covers anything, representatives cannot comprehend and only a few good companies contracted

3 years ago

Reply from American Home Shield

Hi Terra. Thank you for your feedback. I am very sorry to hear that you are not happy with the service we provide. I would be happy to speak with you to address any unresolved issue.

Sep. 7th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Andrew Smyrna, DE

I called several times after I placed the service call and AHS and AHS never called back.

3 years ago

Reply from American Home Shield

Hi Andrew. Thank you for letting us know that you did not receive the follow up needed to address your service issue. I would be happy to speak with you and assist with resolving the matter.

Sep. 7th, 2021

check_circle

Verified Customer

star star star star_border star_border

Donna Payne Grand Prairie, TX

Terrible customer service , I never received a call back

3 years ago

Reply from American Home Shield

Hi Donna,
I hate to hear about your most recent AHS customer service experience. I would be glad to speak with you to get the issues resolved.

Sep. 8th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Olga Leon Brawley, CA

No follow up on repairs when homeowner complains of service not being done

3 years ago

Reply from American Home Shield

Hi Olga. Thank you for providing feedback regarding your service experiencee. I hate to hear you hav an unresolved issue. I would be happy to speak with you to further address this problem.

Aug. 31st, 2021

check_circle

Verified Customer

star star star star_border star_border

Tina Herndon Waukegan, IL

Hard to get answers. Never callback as promised

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Cheryl A Laster Cleveland, OH

Service is good. I just feel the deductible is pricey

3 years ago

Reply from American Home Shield

Hi Cheryl,
We appreciate your feedback and hope you continue to enjoy it!

Sep. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Paula Sherrod Grand Terrace, CA

I submitted a request 5/14/21 to fix the temperature gauge on my oven. It is still not fixed.

3 years ago

Reply from American Home Shield

Hi Paula,
I would like to thank you for bringing this delay to our experience. I will be contacting you to assist with a resolution towards the oven guage.

Aug. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

Paolo Tavella Cypress, TX

Claim for major items are often denied and difficult

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Judy Pasadena, MD

I am aggravated that you chose a company that does not deal with a water softener issue

3 years ago

Reply from American Home Shield

Hi Judy,
I hate to hear about your most recent AHS experience to have the issue repaired. I would be glad to speak with you to reach a resolution.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star_border star_border

Greg Cunningham Brecksville, OH

Customer service doesn't follow through and return calls.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Janice Bendolph Tuscaloosa, AL

Had to wait long for service air conditioning repair went almost 2 weeks

3 years ago

Reply from American Home Shield

Hi Janice,
I would like to thank you for bringing the delay in service to our attention. I would be glad to speak with you to get the issue resolved.

Aug. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jason M Mccarty Temple, TX

Horrible customer service. Don’t want to cover anything. Never call back when they say they will

3 years ago

Reply from American Home Shield

Hi Jason,
I hate to hear about your most recent American Home Shield customer service experience. I would be glad to speak with you to discuss the issues that occurred.

Aug. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Evelyn Nicholson Southaven, MS

My AC went out and the part never came so, my 74 year old mother sat in the heat for two weeks!

3 years ago

Reply from American Home Shield

Hi Evelyn. Thank you for taking time to let us know about your service experience. I am very sorry to hear about the delay with getting your air conditioning repaired. I would be happy to speak with you to further address this issue.

Aug. 27th, 2021

check_circle

Verified Customer

star star star star_border star_border

David McCune Evansville, IN

Good but very expensive. Most repairs inexpensive.

3 years ago

Reply from American Home Shield

Hi David,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Dorothy Koonce West Point, MS

I have a fridge waiting to be fixed and a dryer that’s on recall. Right now AHS SUCKS

3 years ago

Reply from American Home Shield

Hi Dorothy,
I hate to hear about your most recent experience to have the refrigerator and dryer repaired. I would be glad to speak with you to reach a resolution.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Lakiesha Bradley Cincinnati, OH

Multiple service request with no resolution

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joseph Tucker

Absolutely terrible. We've had a claim in since January 20 and still has not been resolved

3 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Joseph. We appreciate you bringing this issue to our attention. We are here to address your concerns. I would be happy to speak with you to assist with a resolution to this matter.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Ken Lucas Rising Fawn, GA

I find the process to get work done, very slow.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David Clarke Austin, TX

Not good. Slow to respond, ofetn try to cut corners to get repair done for cheap.

3 years ago

Reply from American Home Shield

Hi David,
Thank you for bringing your experience to our attention. I would be glad to speak with you to reach a solution.

Aug. 19th, 2021

American Home Shield Reviews