American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Diana Fried Santa Fe, NM

Excellent service all around - we've gotten quick response and problems having taken care of

6 years ago

Reply from American Home Shield

Hi Diana,
I am pleased to hear about your AHS experience and the service that was provided within a timely manner.

Sep. 3rd, 2019

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James Birkentall Altamonte Springs, FL

Great services! Always very professional and polite technicians that do the work.

6 years ago

Reply from American Home Shield

Hi James,
It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!

Aug. 26th, 2019

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Steve R Allentown, PA

Called for key change service and A H S was prompt and courteous in arranging the service.

6 years ago

Reply from American Home Shield

Hi Steve,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 20th, 2019

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Lorraine Mt. Pleasant, SC

I am owed a refund of $283.07 from AHS for overpayment. They told me the refund would be processed in 7 - 10 business days. That was a long time ago. I can't get my refund from this company!!!!! Run from this company!!!!

6 years ago

Reply from American Home Shield

Hi Lorraine,
Your concerns are understood regarding the delay in service that you have experienced to receive a reimbursement. I would be glad to speak with you and reach a resolution.

Aug. 19th, 2019

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Georgia Martin Fresno, CA

I have been a member for quite a bit of years...thank you for taking care of my problems....

6 years ago

Reply from American Home Shield

Hi Georgia,
Your patronage to American Home Shield is more than appreciated and we hope you continue to enjoy!

Aug. 19th, 2019

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Alicia Walker Manchester, GA

Love this company they brought me the best Plummer ever!! I had him 2 times he was exceptional!

6 years ago

Reply from American Home Shield

Hi Alicia,
Your feedback is more than appreciated! It is our goal to provide you with the best contractors and customer service experience.

Aug. 12th, 2019

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Billy Glasgow, KY

Its fast and easy repair, no long wait or issues with loop holes they try to use against you.

6 years ago

Reply from American Home Shield

Hi Billy,
Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed.

Aug. 12th, 2019

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Karine Soulakhian Northridge, CA

Prompt service Fast service friendly staff answered all my questions and concerns

6 years ago

Reply from American Home Shield

Hi Karine,
Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 13th, 2019

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charlene halaby Springfield, VA

American Home Shield, was very professional and took care of the problem quickly and efficiently.

6 years ago

Reply from American Home Shield

Charlene,

Thank you for sharing your recent experience with AHS. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Enjoy your day.

Aug. 6th, 2019

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Tom Tully Wichita, KS

Don't keep promises. Vendors on their list cant work on my problem, and they won't allow other vendors that could fix to fix. So I am out the money. Seems like breach of contract to me.

6 years ago

Reply from American Home Shield

Hi Tom,
Your concerns are understood regarding the level of customer service that was experienced. I would be glad to speak with you and reach a resolution.

Aug. 1st, 2019

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Jannette Las Vegas, NV

HORRIBLE ,PLEASE DON'T WASTE YOUR MONEY ON THIS COMPANY,THEY WOULD NOT FIX YOUR PROBLEM,IF SOMETHING BREAKS THEY WOULD SEND CONTRACTORS THAT DON'T KNOW WHAT THEIR DOING ,INSURANCE TAKE YOUR 100 DEDUCTIBLE .

6 years ago

Reply from American Home Shield

Hi Jannette,
Your concerns are understood regarding the level of customer service that was experienced to have your issue repaired. I would be glad to speak with you and reach a resolution.

Aug. 1st, 2019

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Alliey North Easton, MA

I’ve been calling every week for the length of my warranty to resolve multiple claims and they just redirect to other departments or say they have to call back and never do.

6 years ago

Reply from American Home Shield

Hi Alliey,
I understand your concerns regarding your most recent customer service experience.

Aug. 16th, 2019

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rob Crestview, FL

Waste of money! Nothing is truly covered. You wind up paying full price for repairs plus a monthly fee and service fees. Save your money. Businesses like American Home Shield should be illegal.

6 years ago

Reply from American Home Shield

Hi Rob,
Your concerns regarding your AHS policy are understood. I would be glad to speak with you and address the issues that you experienced.

Jun. 24th, 2019

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Ken Ryan Holly Springs, NC

I have had good and bad with them. The kitchen sink went and they had it fixed asap. The hvac is leaking freon and they cant figure out where it is after 3 repairs. Replacing the freon is not the answer!

6 years ago

Reply from American Home Shield

Good afternoon Ken,
Your concerns are understood in regard to the delay in service to have the air conditioner repaired. I would be glad to assist you and get the Freon leak resolved.

Jun. 17th, 2019

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Tim Boone Winter Haven, FL

Crooked company. Paid more for ac service with warranty, than I would if hired my own. They never fixed ac. Talk to call center in Philippines with no luck. Waiting two weeks to try to get ac fixed. Major scam

6 years ago

Reply from American Home Shield

Good morning Tim,
I understand your frustration in regard to the delay in service to have the air conditioner serviced. I would be glad to speak with you to discuss your experience.

Jun. 8th, 2019

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Stan Hendersonville, NC

Would not replace hot water heater that started leaking water. Requested a plumber and was told date to be at home with a four hour window. Plumber never showed up or called. The day was ruined.

6 years ago

Reply from American Home Shield

Hi Stan,

I understand your concerns regarding your most recent customer service experience to have an item and the additional non covered. I would be glad to speak with you and address your experience.

May. 4th, 2019

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Rocco Prologo

It's what it is good service in good and could help on the phone and when they show up

6 years ago Edited January 10, 2024

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Single Homeowner Newark, NJ

As a single homeowner, I appreciate American Home Shield connecting me to quality service providers/contractors.

6 years ago

Reply from American Home Shield

Hi,
Your feedback is more than appreciated!

Jul. 14th, 2020

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Dotson Whatley, AL

They were prompt and competent. The problem was diagnosed in one trip and fixed the next day!

6 years ago

Reply from American Home Shield

Hi Dotson,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Christopher Scott Terry Joliet, IL

Great Contractor. Was timely and helpful. Was able to fix what was needed quickly

6 years ago

Reply from American Home Shield

Hi Christopher,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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RJENKINS

THE A/C REPAIR PERSON KNEW IMMEDIATELY WHAT THE PROBLEM WAS AND FIXED IT WITHIN 15 MINUTES!!

6 years ago

Reply from American Home Shield

Hi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Kelly Shingle Springs, CA

Very fast! Great Service! So glad I was covered for my heater. Saved me $100.00’s

6 years ago

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ANTONETTE HILL Little Rock, AR

The timing for a tech was 2 days but once he arrived he got right to work and fixed the problem

6 years ago

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steve b Berwyn, PA

horrible customer service. had main drain blockage. their 2 contractors didn't call back so I hired my own to clear the clog before raw sewage backed up into my house. Now, they refuse to reimburse me.

6 years ago

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Tim Bowen Pike Road, AL

AHS provided prompt, professional service to have our issue resolved satisfactorily.

6 years ago

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Adam Oakley, CA

I’ve been waiting close to a month just to get my wash machine fixed and I don’t know what it’s gonna take to get the job done but very disappointed in this company

6 years ago

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Geri Millinocket, ME

Home shield was able to resolve my issue quickly. I would recommend them to my friends.

6 years ago

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todd strickland Southlake, TX

Very quick service. The repair company was very professional and had me up and running in no time

6 years ago

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Maurice James Summerville, SC

Very response to our needs when our heating unit went out...and the temperatures were very low,

6 years ago

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Vinod Paspuleti Livingston, NJ

Service is excellent. Contractor cam as promised. Diagnosed the issue and fixed it less than 20 minutes.

6 years ago

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Charles A Richards Beverly Hills, FL

The company does what they say, and the repair is done in the time they said it would be done.

6 years ago

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Donna Shults Sugar Land, TX

Quick response although resistance to replace broken pieces under warranty unless totally inoperable

6 years ago

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Fernando San Jacinto, CA

Service worth having. Tech came by within 48hrs. Appliance got fixed. Great experience.

6 years ago

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Beth Bernard Wildomar, CA

Great company!!! Customer service also fantastic!!! I will join for another year.

6 years ago

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Zumba lady Tucson, AZ

AHS is pretty quick at getting back to the customer with the name of the contractor.

6 years ago

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Julia Andoe Frisco, TX

Very responsive, prompt and professional service, my issue was resolved in a timely manner.

6 years ago

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Jacqueline Brewer Fayetteville, NC

My experience was great. I had a clogged shower drain. I put in my service request online.

6 years ago

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Bre Plano, TX

They scheduled for a repair person to come right away. The issue was identified and resolved during the first visit.

6 years ago

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John Forest, VA

American Home Shield took care of us when we had an issue with our heat pump. Thank you AHS!

6 years ago

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Carrie Albuquerque, NM

They couldn't fix my dishwasher and immediately replaced it for a nice one that I wanted.

6 years ago

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Otto Tampa, FL

We are very content with the quick response to our request for repairs in out home

6 years ago

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David Hess Scranton, PA

Been a customer for ten years. Always on time, contractors are professional and courteous.

6 years ago

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Sad South Bend, IN

I requested my service fee come out of my account on a certain day...they took it sooner causing additional Bank fees...I am disappointed in them...there service person they sent out was excellent

6 years ago

Reply from American Home Shield

Hi Sad,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

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Rhonda Kelley Fort Mitchell, KY

Very disappointed when trying to call AHS and only getting automated service. Not even an email address is available only an noreply address. Seems like once signed up no more customer service - a big fat zero in my books.

7 years ago

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Kev Schenectady, NY

I would give them 0 stars if possible. The worst company I've ever dealt with. Oh wait, you're lucky if you can get to speak with a rep. They'll make you wait on the phone for 30 minutes or more and will hang up.

7 years ago

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Dmitry Frisco, TX

Horrible customer service, long wait on the phone to get someone. Does not cover much. I would not recommend AHS to anyone. Had to pay to repair my AC $1700 after AHS coverage.

7 years ago

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Mina Chico, CA

There customer Service is bad , Chain of communication is very poor . Very very long waiting average is 80 minutes . Vendors are rude .very poor experience with them won’t recommend

7 years ago

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charles burke Peoria, IL

wait time for phone conversations is quite long. service and remedy of problem discussed is excellent.

7 years ago

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Molly Los Angeles, CA

When things go wrong with your house knowing that you have American Here me Shield takes the stress out of it.

7 years ago

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Cynthia Williamsburg, VA

Excellent.... service man on time. Courteous and explained the problems and solutions in detail...

7 years ago

American Home Shield Reviews