American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Tim Boone Winter Haven, FL

Crooked company. Paid more for ac service with warranty, than I would if hired my own. They never fixed ac. Talk to call center in Philippines with no luck. Waiting two weeks to try to get ac fixed. Major scam

6 years ago

Reply from American Home Shield

Good morning Tim,
I understand your frustration in regard to the delay in service to have the air conditioner serviced. I would be glad to speak with you to discuss your experience.

Jun. 8th, 2019

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Stan Hendersonville, NC

Would not replace hot water heater that started leaking water. Requested a plumber and was told date to be at home with a four hour window. Plumber never showed up or called. The day was ruined.

6 years ago

Reply from American Home Shield

Hi Stan,

I understand your concerns regarding your most recent customer service experience to have an item and the additional non covered. I would be glad to speak with you and address your experience.

May. 4th, 2019

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Rocco Prologo

It's what it is good service in good and could help on the phone and when they show up

6 years ago Edited January 10, 2024

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Single Homeowner Newark, NJ

As a single homeowner, I appreciate American Home Shield connecting me to quality service providers/contractors.

6 years ago

Reply from American Home Shield

Hi,
Your feedback is more than appreciated!

Jul. 14th, 2020

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Dotson Whatley, AL

They were prompt and competent. The problem was diagnosed in one trip and fixed the next day!

6 years ago

Reply from American Home Shield

Hi Dotson,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Christopher Scott Terry Joliet, IL

Great Contractor. Was timely and helpful. Was able to fix what was needed quickly

6 years ago

Reply from American Home Shield

Hi Christopher,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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RJENKINS

THE A/C REPAIR PERSON KNEW IMMEDIATELY WHAT THE PROBLEM WAS AND FIXED IT WITHIN 15 MINUTES!!

6 years ago

Reply from American Home Shield

Hi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Kelly Shingle Springs, CA

Very fast! Great Service! So glad I was covered for my heater. Saved me $100.00’s

6 years ago

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ANTONETTE HILL Little Rock, AR

The timing for a tech was 2 days but once he arrived he got right to work and fixed the problem

6 years ago

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steve b Berwyn, PA

horrible customer service. had main drain blockage. their 2 contractors didn't call back so I hired my own to clear the clog before raw sewage backed up into my house. Now, they refuse to reimburse me.

6 years ago

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Tim Bowen Pike Road, AL

AHS provided prompt, professional service to have our issue resolved satisfactorily.

6 years ago

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Adam Oakley, CA

I’ve been waiting close to a month just to get my wash machine fixed and I don’t know what it’s gonna take to get the job done but very disappointed in this company

6 years ago

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Geri Millinocket, ME

Home shield was able to resolve my issue quickly. I would recommend them to my friends.

6 years ago

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todd strickland Southlake, TX

Very quick service. The repair company was very professional and had me up and running in no time

6 years ago

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Maurice James Summerville, SC

Very response to our needs when our heating unit went out...and the temperatures were very low,

6 years ago

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Vinod Paspuleti Livingston, NJ

Service is excellent. Contractor cam as promised. Diagnosed the issue and fixed it less than 20 minutes.

6 years ago

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Charles A Richards Beverly Hills, FL

The company does what they say, and the repair is done in the time they said it would be done.

6 years ago

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Donna Shults Sugar Land, TX

Quick response although resistance to replace broken pieces under warranty unless totally inoperable

6 years ago

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Fernando San Jacinto, CA

Service worth having. Tech came by within 48hrs. Appliance got fixed. Great experience.

6 years ago

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Beth Bernard Wildomar, CA

Great company!!! Customer service also fantastic!!! I will join for another year.

6 years ago

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Zumba lady Tucson, AZ

AHS is pretty quick at getting back to the customer with the name of the contractor.

6 years ago

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Julia Andoe Frisco, TX

Very responsive, prompt and professional service, my issue was resolved in a timely manner.

6 years ago

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Jacqueline Brewer Fayetteville, NC

My experience was great. I had a clogged shower drain. I put in my service request online.

6 years ago

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Bre Plano, TX

They scheduled for a repair person to come right away. The issue was identified and resolved during the first visit.

6 years ago

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John Forest, VA

American Home Shield took care of us when we had an issue with our heat pump. Thank you AHS!

6 years ago

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Carrie Albuquerque, NM

They couldn't fix my dishwasher and immediately replaced it for a nice one that I wanted.

6 years ago

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Otto Tampa, FL

We are very content with the quick response to our request for repairs in out home

6 years ago

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David Hess Scranton, PA

Been a customer for ten years. Always on time, contractors are professional and courteous.

6 years ago

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Sad South Bend, IN

I requested my service fee come out of my account on a certain day...they took it sooner causing additional Bank fees...I am disappointed in them...there service person they sent out was excellent

6 years ago

Reply from American Home Shield

Hi Sad,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

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Rhonda Kelley Fort Mitchell, KY

Very disappointed when trying to call AHS and only getting automated service. Not even an email address is available only an noreply address. Seems like once signed up no more customer service - a big fat zero in my books.

7 years ago

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Kev Schenectady, NY

I would give them 0 stars if possible. The worst company I've ever dealt with. Oh wait, you're lucky if you can get to speak with a rep. They'll make you wait on the phone for 30 minutes or more and will hang up.

7 years ago

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Dmitry Frisco, TX

Horrible customer service, long wait on the phone to get someone. Does not cover much. I would not recommend AHS to anyone. Had to pay to repair my AC $1700 after AHS coverage.

7 years ago

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Mina Chico, CA

There customer Service is bad , Chain of communication is very poor . Very very long waiting average is 80 minutes . Vendors are rude .very poor experience with them won’t recommend

7 years ago

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charles burke Peoria, IL

wait time for phone conversations is quite long. service and remedy of problem discussed is excellent.

7 years ago

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Molly Los Angeles, CA

When things go wrong with your house knowing that you have American Here me Shield takes the stress out of it.

7 years ago

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Cynthia Williamsburg, VA

Excellent.... service man on time. Courteous and explained the problems and solutions in detail...

7 years ago

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Roy Carlo Coraopolis, PA

Frustrating that I was on hold for 2 hours. Communication is horrible. Been without dryer for a month, wait on replacement

7 years ago

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Janie Harrison San Antonio, TX

American Home Shield is super easy to work with. I have never had a problem getting service.

7 years ago

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Sharry Downs Mesquite, NV

Call back on my oven range problem it was handled with professionalism and was solved in an timely fashion.

7 years ago

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Daniel Cameron Midlothian, VA

Jack from Appliance Yates was professional, caring person. He is a great representative of AHWS.

7 years ago

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Leah Durham, NC

I would not recommend your company to anyone. You lie to your customers and you do not care about them. When we have to be on hold for over an hour and then you hang up on us. This is not a good look on your part.

7 years ago

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Dee Cypress, TX

They are very helpful. Only thing is read your contract carefully there are things that are not covered.

7 years ago

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Ken skipper Canton, MI

had an issue that was never resolved. called back after new year to let them know. it was 63 days and they refuse to waive the $75 fee even though it's the same issue because it was after 60 days. very POOR customer service.

7 years ago

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Jeffrey stokes

I called American home shield for problem with my heating system,they gave me a contacters # and that was the last I heard from them.the contracters # was a bogus #.I'm cancelling amer.home shield.

7 years ago

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Carrie Ray Matthews Eclectic, AL

Quick and effective customer service. I LOVE our home warranty it makes owning a home easier to manage.

7 years ago

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Dianne Kinnison Suffolk, VA

AHS provides a necessary service for homeowners and is easy to access when submitting a service call.

7 years ago

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Deborah Wyatt Batesville, AR

I am very pleased with everything except the long extended waiting time on the phone.

7 years ago

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Luis McAllen, TX

Service was great! The service company showed up as promised and took Care of the problem

7 years ago

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William Watson Murfreesboro, TN

I just called American Home Shield to check the status of my very first claim, and I'm on hold with an expected wait time of over 1 hour!! It's 1:42 p.m. on January 3, 2018 and I'm on hold...for a long time apparently.

7 years ago

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Laurie Milton-Freewater, OR

We've had 2 issues that American Home Shield covered. I was very pleased with the results of both!

7 years ago

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