American Home Shield: Read 34,871 User Reviews From Real Homeowners

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GEORGE GLYMPH Washington, DC

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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DOROTHY Springfield, MO

There services are good, but they raise their prices every year. This last year they really jumped it up there.

2 years ago

Reply from American Home Shield

Dorothy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 18th, 2023

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MICHAEL Queens, NY

Privided prompt response by repair contractor and pay out determination/approval.

2 years ago

Reply from American Home Shield

Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 18th, 2023

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RUDY Sacramento, CA

Customer service was excellent. Also the company sent to repair the problem employees were very knowledgeable.

2 years ago

Reply from American Home Shield

Rudy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2023

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harry crooms Harker Heights, TX

They send out the most incompetent people out to complete the job. Usually it take two or three visit before job is done correctly.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2023

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BARBARA Galveston, TX

It's having help when you need it..and don't have to pay a ton of money for the service.

2 years ago

Reply from American Home Shield

Hi Barbara,
Your feedback is more than appreciated and we hope you continue to enjoy AHS and the coverage we provide!

Jan. 17th, 2023

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Dwight Boyd Renton, WA

Really great service. I would have given 5 starts except for a serious problem with one of your approved vendors

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2023

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Lyniece Brown Independence, MO

Great company with needed benefits. Got service worker out and handled our situation

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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JACOB Boca Raton, FL

Although you claim to replace the appliance we have, you don’t. You put an arbitrary amount for the unit knowing full well it doesn’t meet the specifications of our unit. Your contract is fraudulent!!!

2 years ago

Reply from American Home Shield

Hi Jacob, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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Lena McLarin Atlanta, GA

RealtyRekey tech Brandon was great. Arrived on time. Issue resolved in little time.

2 years ago

Reply from American Home Shield

Lena,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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ANITA Sterling, VA

I am customer of AHS. Have wonderful experience. Very responsively solved problem

2 years ago

Reply from American Home Shield

Anita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Arturo Rivera Sacramento, CA

The response was fast and timely taken care off there was no waiting time thank you

2 years ago

Reply from American Home Shield

Arturo,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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I AM LAJUNE Cold Spring, NY

I never saw the $100 discount from the coupon presented upon signing up. I still have the coupon in my files if anyone can help address

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

Jan. 11th, 2023

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Kristian Barr OH

East scheduling and quick problem resolution. Contractors sent to my house have been great!

2 years ago

Reply from American Home Shield

Kristian, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Denise Cope

Not happy. Had a plumber out he cut a whole in my wall. Told me you would pay to fix it but have heard nothing from you. Case is closed so now I have to take time off of work to call and try to get this fix d.

2 years ago

Reply from American Home Shield

Denise, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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KENYA Beaumont, TX

I think this is a waste of money . You guys cover electrical problems but not the actual work the electrician needs to do the work. I’ll be PAYIN out of pocket I don’t need a middle man

2 years ago

Reply from American Home Shield

Kenya, Thank you for letting us know about your concerns regarding your Electrical request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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Hobart Noll Miami, FL

I have found AHS to be very responsive when it comes to getting appoints for repair when required.

2 years ago Edited July 19, 2023

Reply from American Home Shield

Hobart, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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Richie Logan Allen, TX

I have been dealing with a pool problem for almost 5 months - the contractor that American Home Shield hired messed up the work and now no one will take responsibility! Bad Bad Bad Business American Home Shield!!

2 years ago

Reply from American Home Shield

Hi Richie,
I hate to hear about your AHS service experience and the issues that have arisen to have the pool repairs completed. I would be glad to speak with you to assist with a solution.

Jan. 5th, 2023

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Yulissa Lopez Atlanta, GA

I love this home insurance, they work really fast .. love it love it ❤️❤️

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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STEVEN Clyde, OH

I love their quick response to service request. Customer service pros who speak english

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 5th, 2023

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DONNA Los Angeles, CA

American Home Shield very professional. Leaves me with peace of mind with repairs.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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KIM Mason, OH

Submitted claim and was contacted by a reputable contractor within 48 hours. Appliance

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 29th, 2022

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KEVIN Sequim, WA

I liked that they were able to get everything done on time and was happy with everything completed

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 29th, 2022

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CAROLYN Kennesaw, GA

Very quick response, professional and friendly spokespeople. I have been very impressed.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 29th, 2022

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MARVIN Bradenton, FL

Cooper appliances is the best 5 plus star. Ace Garage door company THE WORST. 000STARS AHS. Not sure yet

2 years ago

Reply from American Home Shield

Hi Marvin,
Thankyou for your feedback!

Dec. 22nd, 2022

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KIRK Fort Wayne, IN

Timeliness of getting a response and a person to come to the house to evaluate the problem.

2 years ago

Reply from American Home Shield

Hi Kirk, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 22nd, 2022

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HAROLD Clyde, NC

AHS was very helpful in helping us replace our 16 year old washing machine. Many Thanks!!

2 years ago

Reply from American Home Shield

Hey Harold, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out.

Sincerely,
Mariah

Dec. 22nd, 2022

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Debbie Hamill Carlisle, PA

I have been waiting since the end of October for someone to come look at our heat pump,problem is still not fixed and its now the end of November I had to wait a month for my washer to finally be replaced

3 years ago

Reply from American Home Shield

Hi Debbie,

I hate to hear about your service experience and the tech who serviced you. I would be glad to speak with you to resolve this.

Nov. 28th, 2022

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Jamila Maxie San Bernardino, CA

The companies that they have contracts with are horrible! On top of that, they go up on there pricing every single year! It went up at least 10 dollars or more every year! They are a real RIP off!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

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Joan Risinger Buford, GA

I needed an appliance repaired. Two suggested repair companies had multiple bad reviews so I cancelled. I won’t be renewing my contract with AHS. Don’t these guys vet their repair companies?

3 years ago

Reply from American Home Shield

Hi Joan, Thank you for bringing this issue to our attention. I would be glad to speak with you regarding the contract cancellation. Please provide your AHS contract number or property address.

Sep. 14th, 2022

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Jason Allen Tipp City, OH

Person that helped me did not check records from conversation that I had with another representative the day prior or there were no notes.

3 years ago

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David Dennis Murfreesboro, TN

Quick and Easy. Seemingly great product. Price fit my budget for the project. Staff was courteous.

3 years ago

Reply from American Home Shield

Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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JOANN Columbus, OH

My heat pump has went out 3 summers in a row and AHS has not yet replaced it, I have asthma and they keep half fixing it and I can’t afford that anymore.I’m frustrated and hot again this summer!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 26th, 2022

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Kayla Sisley Junction City, KS

Everything has been wonderful. Even to to contractors they use have been very helpful.

3 years ago

Reply from American Home Shield

Hi Kayla, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

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RANDALL North Fort Myers, FL

Very quick and thorough service. Replaced our ice maker when it was determined it was broken!

3 years ago

Reply from American Home Shield

Hi Randall, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 26th, 2022

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DONNA Munich, BY

Plumber never showed up on 5/18 from 12 to 4 when it was scheduled!!! I am now on vacation until June 11th & have a dog sitter in my house. Please reschedule. This is the 2nd visit for the same problem!!!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 24th, 2022

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Esteban Gonzalez Scranton, PA

Technician was courteous and professional also explained what exactly needed to be done.

3 years ago

Reply from American Home Shield

Hi Esteban, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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STEPHANIE Charlotte, NC

We are very happy with the value and customer service! They have definitely saved us money already!

3 years ago

Reply from American Home Shield

Hi Stephanie, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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LOIS Baytown, TX

Very considerate and professional. Dealt with my issues and repair requests quickly.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lois, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Edna Booth Fredericksburg, VA

What I liked was how quickly AHS got a technician to come and fixed my ice maker.

3 years ago

Reply from American Home Shield

Hi Edna, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Terry Berrier High Point, NC

Like the ability to request services online. Also, my problem was resolved without any issues in a timely manner.

3 years ago

Reply from American Home Shield

Hi Terry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 26th, 2022

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RALPH Andalusia, AL

RUN.. They took my money for a plumber and never sent one. Then they told me to fins one and they gave me a list of plumbers I couldn't use. So I had to pay for a plumber $300 Plus the $180.00 for the garage deposed.

3 years ago

Reply from American Home Shield

Hi Ralph, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number.

May. 19th, 2022

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M. Susan Enstrom Columbus, OH

I appreciated the timeliness, the professionalism and in general customer service I have received so far.

3 years ago

Reply from American Home Shield

Hi Susan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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ELVIRA Seattle, WA

The contractor came and diagnosed the problem with our dishwasher in a reasonable time.

3 years ago

Reply from American Home Shield

Hi Elvira, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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christie staneart Yuma, AZ

Too expensive for the amount of times I've been told "it's not covered." Do a more affordable plan if you're only going to cover the bare minimum.

3 years ago

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Kris Shurts Tulsa, OK

So far all of our calls have been taken care of promptly and to our satisfaction.

3 years ago Edited June 1, 2022

Reply from American Home Shield

Hi Kris, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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steve schlanger Liberty Hill, TX

Reasonable reliable and courteous. They always help me get the service I need when I need it.

3 years ago

Reply from American Home Shield

Hi Steve, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

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clifford bryant Gainesville, FL

Its been over 5 months since I started trying t get my fridge repaired, several parts have been replaced, and still nothing. As soon as my one year contract is up, American Home Shield is toasted.

3 years ago

Reply from American Home Shield

Hi Clifford. Thank you for letting us know the issue with your refrigerator has not been resolved. I hate to hear it has been over 5 months. I would be happy to speak with you to address this matter further.

Mar. 28th, 2022

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Oroville Grocery Outlet Placerville, CA

My family has been without a working fridge now for 5 months while American Home Shield keeps telling me the parts are on order. The are never coming and just want me to forget my claim. This company is such a joke!!!

3 years ago

Reply from American Home Shield

Hello. Thank you for bringing this matter regarding your refrigerator to our attention. I am sorry to hear you have been without your appliance for 5 months. I would be happy to speak with you to assist with resolving this issue.

Mar. 10th, 2022

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G S Fort Worth, TX

Easy to work with, easy to fill out claim form. A little more pricey versus others

4 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 5th, 2021

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