American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Adriane Bradley Newbury Park, CA

My first claim ever with your company was declined due to a bogus unreasonable excuse.

2 years ago

Reply from American Home Shield

Hi Adriane, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

May. 17th, 2022

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TERRI BRIDGES Clearlake Oaks, CA

I have been waiting since april 13,2022 to find out about getting my new toilit

2 years ago

Reply from American Home Shield

Hi Terri, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

May. 17th, 2022

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Lisa Golden Indianapolis, IN

You never can talk to a manger with you have a problem

2 years ago

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Jaime price Brunswick, OH

No one show up I have been calling for over 3 weeks trying to get my water tank replaced

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Gary French Valley Center, CA

Service varies by location in California Not okay

2 years ago

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Sherry Downing Hephzibah, GA

The call in customer service can be much better

2 years ago

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Susan Pearl Fresno, CA

AHS CONTRACT HAS TOO MANY RESTRICTIONS THAT I HAVE TO PAY FOR

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Clayton Greenwood, MO

Billing issues and items that should be covered are not

2 years ago

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Noemí Milwaukee, WI

Don't care for how they assign servirce work

2 years ago

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Antonesia Adams Orlando, FL

Payed a lot more than service call fee. No point in having service.

2 years ago

Reply from American Home Shield

Hi Antonesia, I hate to hear about the issues that have occurred with AHS. I would be glad to speak with you to assist with a resolution.

May. 6th, 2022

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Gordon Henderson Fenton, MI

Unable to contact the assigned vendor - took weeks to get an answer and it's still not resolved

2 years ago

Reply from American Home Shield

Hi Gordon, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number.

May. 5th, 2022

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Delwin Slater Little Rock, AR

AHS is too expensive and raised my rate without telling me.

2 years ago

Reply from American Home Shield

Hi Delwin, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your property address.

May. 6th, 2022

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Angela Sharper Palm Coast, FL

Recently I have had issues with the choice of vendors.

2 years ago

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Barbara Drobney Tarpon Springs, FL

The vendors they provide aren't always the most accessible.

2 years ago

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Marlos Jones Indianapolis, IN

Took a long time for results on the same problem

2 years ago

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Joseph E Vittorelli Fayetteville, NC

AHS doesn’t take ownership of the problem

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joseph, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Charles hayes Willard, MO

Bad customer service they were just reading script when I asked for supervisor they refused

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address. Also provide the details of what assistance is needed.

May. 5th, 2022

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Ahmed Gutan Ashburn, VA

Customer service recently are unprofessional, inexperienced, disrespectful, not trained

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

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Dheeraj Singal Houston, TX

They don't always fix the problem use not under warranty regularly.

2 years ago

Reply from American Home Shield

Hi Dheeraj, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 6th, 2022

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George Casazza San Jose, CA

It's been 4 weeks since I first reported drain leak. It is still not fixed.

2 years ago

Reply from American Home Shield

Hi George. Thank you for letting us know that the drain leak has not been repaired yet. I would be happy to look into this issue and follow up with you.

May. 2nd, 2022

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MARGARET SUE ROSS Salinas, CA

It took 4 weeks + to replace water heater

2 years ago

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Margo Rodriguez Spring Valley, CA

The online service could use some improvements

2 years ago

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Crystal Dinkins Montgomery, AL

Awful contractors bigger issue than what I was dealing with now I have black mold

2 years ago

Reply from American Home Shield

Hi Crystal. Thank you for taking time to let us know about your service experience. I do hate to hear that the problem has not been resolved. I would be happy to speak with you to address this issue further. Please provide your contract number or property address so that I may locate your account.

Apr. 22nd, 2022

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Don Webb Yerington, NV

The person who was on the phone was an idiot I am still waiting for the replacement u it

2 years ago

Reply from American Home Shield

Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve. Please provide your contract number.

Apr. 27th, 2022

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Jen H Chantilly, VA

Repair pending over 2 months. Multiple calls to contractor and AHS get no results.

2 years ago

Reply from American Home Shield

Hi Jen. Thank you for taking time to review your service experience. I would be happy to look into this issue further and follow up with you.

Apr. 22nd, 2022

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Dustin Hesche Queen Creek, AZ

Contractors they employ are worthless for the most part and do not know what they are doing.

2 years ago

Reply from American Home Shield

Hi Dustin, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve.

Apr. 22nd, 2022

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AJ Ahmed Katy, TX

Horrible customer service!!!! Never helped our assisted after have service with them for 6 years.

2 years ago

Reply from American Home Shield

Hi AJ, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve. Please provide your contract number.

Apr. 22nd, 2022

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Debbie Baltimore, MD

Horrible customer service, incompetant and dishonest technicians. They caused me so much stress!!!

2 years ago

Reply from American Home Shield

Hi Debbie, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve. Please provide your property address.

Apr. 27th, 2022

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maria frias Brea, CA

it took too long to resolve the problem. we were without a dryer for almost a month

2 years ago

Reply from American Home Shield

Hi Maria, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve. ria,

Apr. 22nd, 2022

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Lori Leuthiphonh Salina, KS

They still owe me 100$ and it's been 1 year and at least 10 phone calls

2 years ago

Reply from American Home Shield

Hi Lori, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve. Please provide your contract number.

Apr. 27th, 2022

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Mark Warrick Rockvale, TN

had to understand no english speaking employees

2 years ago

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Seetharama

Worst company to work with. All approved vendors in their list is not that professional

2 years ago

Reply from American Home Shield

Hi Seetharama. Thank you for your feedback. I do hate to hear that you have not been pleased with our vendors. I would be happy to speak with you to discuss any unresolved issue.

Apr. 15th, 2022

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Koeby Johnson

Process is too delayed for repairs and Cash in liew is not fair via industry costs.

2 years ago

Reply from American Home Shield

Hi Koeby. Thank you for your feedback. I do hate to hear that the process was delayed and you not pleased with the cash in lieu offer. I would be happy to speak with you to discuss your concerns.

Apr. 15th, 2022

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Linda

The cost keeps going up every single year.

2 years ago

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Rose🌹 HenryAlvarez

I've been trying to get an electrician appt for my switches for almost 2mos.

2 years ago

Reply from American Home Shield

Hi Rose & Henry. Thank you for taking time to write a review. I am sorry to hear that you have been trying to get electrical service for 2 months. I would be happy to speak with you to address this issue further.

Apr. 9th, 2022

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Linda A Wilson

Customer Service was extremely poor. There was no follow-up as promised.

2 years ago

Reply from American Home Shield

Hi Linda, I hate to hear about the poor customer service experience that occurred with AHS. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

Apr. 13th, 2022

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Anthony Cheng

been waiting for a follow-up with nothing so far.

2 years ago

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Larry Beale

Always have some excuse not to pay, made several requests for service and was denied

2 years ago

Reply from American Home Shield

Hi Larry, I hate to hear about the poor customer service experience that occurred with AHS. I would be glad to speak with you to assist.

Apr. 13th, 2022

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Katrina holmes

Poor customer service. They left stuff unfinished and lied about what the problem was.

2 years ago

Reply from American Home Shield

Hi Katrina, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number.

Apr. 14th, 2022

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Carlee J Finucan

Used them twice and now I have more issues than I began with and a big ugly hole in my wall

2 years ago

Reply from American Home Shield

Hi Carlee, I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to reach a resolution.

Apr. 13th, 2022

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Charles Davis Hampton, VA

My service was not resolved no one will call me back in a timely manner to explain

2 years ago

Reply from American Home Shield

Hi Charles. Thank you for your feedback regarding your repair experience. I am sorry to hear that your service issue was not resolved. I would be happy to speak with you to address this matter further.

Mar. 31st, 2022

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Kathy West Palm Beach, FL

Communication is difficult, scam/incompetent contractors JET mobile

2 years ago

Reply from American Home Shield

HI Kathy, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number. Pleas provide your AHS contract number or property address.

Apr. 14th, 2022

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Jeffrey Bindner Twin Peaks, CA

3 weeks to fix a plumbing leak problem.charged me additional $475next available appointment April 1

2 years ago

Reply from American Home Shield

Hi Jeffrey. Thank you for taking time to write a review. I am sorry to hear your plumbing issue has not been resolved. I would be happy to speak with you regarding this matter.

Mar. 31st, 2022

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Pete and Kay Borda Bakersfield, CA

The check we received was very slight compared to the replacement cost .

2 years ago

Reply from American Home Shield

Hi Pete and Kay. Thank you for providing feedback regarding your cash in lieu. I am sorry to hear you felt the check was not enough. I would be happy to contact you to discuss this matter further.

Mar. 31st, 2022

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Velma Hunter Calumet City, IL

They send anyone to your home, I complained and all they have come with excuses not resolutions

2 years ago

Reply from American Home Shield

Hi Velma. Thank you for taking time to provide feedback on your service experience. I am sorry to hear that the problem has not been resolved. I would be happy to speak with you to address this matter further.

Mar. 23rd, 2022

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Tonyetta Covington, GA

Issues with customer service representative

2 years ago

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Jeanne Exum Waldorf, MD

Every year they raise the prices and the service gets worse.

2 years ago

Reply from American Home Shield

Hi Jeanne, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 23rd, 2022

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Sara Cowan Cincinnati, OH

They don't try to resolve any problems and they have horrible contractors(Tom M)

2 years ago

Reply from American Home Shield

Hi Sara, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 24th, 2022

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Jesie Whitcraft Cleveland, MO

They take way too long to take care of service call

2 years ago

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Miguel Rodriguez Palm Springs, CA

vendors do not show up or say they show up and don't and it is a waste of time

2 years ago

Reply from American Home Shield

Hi Miguel, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 23rd, 2022

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