American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Sandy Cox North Vernon, IN

They were able to set up an appointment prety quick. They came and took care of the issue.

3 years ago Edited February 1, 2023

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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ROBERT Windermere, FL

Nice to call a business and actually talk to someone and the response is very good.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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Nikki Doran Los Angeles, CA

Had a kitchen stoppage after the first plumber couldn’t fix the problem, American home shield change the order to a faucet I spent numerous hours on the phone trying to fix the order

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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MARTIN

Wasn't expecting such good service, but they have exceeded every expectation. Great company.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Gwen Mavis Odessa, MO

Fast service, and the professional they sent to my home was knowledgeable and friendly.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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LOWELL East Wenatchee, WA

I don't like repeated requests for feedback after already given it once. First you requested by text, now repeated emails. STOP.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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shane crawford Fort Myers, FL

AHS sent out a qualified HVAC Technician. He had my A/C back on track quickly and easily.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Rick Brown Belleville, IL

Not to happy with the monthly payment going up to $86 , going up $20.00 per month $240 a year. I will start looking at your computation

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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RUBEN Ellabell, GA

I like the response and the technician that they sent to your homes, a good company

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Christopher M Hardwick Washington, DC

Ease of service time the tech was very knowledgeable and fixed my problem fast and professional

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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David Koehler Scottsdale, AZ

We were told that the HVAC issue we had was a pre-existing condition so there was really no financial help. However, the Customer Service was good.

3 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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teri Herrera Kirkland, WA

Some of the contractors are not professional and often need more than one visit to complete the repair.

3 years ago

Reply from American Home Shield

Hi Teri, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 25th, 2023

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Valerie Lawrence Colorado Springs, CO

Been using them for years ! And has been worth it just having a peace of mind very professional

3 years ago

Reply from American Home Shield

Hi Valerie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 25th, 2023

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SANDY Riverview, FL

They always get my issue taken care of as I have been with them close to 20 years

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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PEGGY Salisbury, MD

I have enjoy the immediate informative text regarding the time of service arrival.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 23rd, 2023

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Sonya Fitzpatrick Shreveport, LA

Very understanding and helpful , handled my situation well and in a timely manner.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 23rd, 2023

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Thomas Kotoff Erie, PA

Fast response when help is needed. Willingness to replace when repair not possible.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 19th, 2023

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Vickie Gorrell Raleigh, NC

They do respond and I have had good repair people. I just do not like that my repair was not covered.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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GEORGE GLYMPH Washington, DC

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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DOROTHY Springfield, MO

There services are good, but they raise their prices every year. This last year they really jumped it up there.

3 years ago

Reply from American Home Shield

Dorothy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 18th, 2023

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MICHAEL Queens, NY

Privided prompt response by repair contractor and pay out determination/approval.

3 years ago

Reply from American Home Shield

Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 18th, 2023

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RUDY Sacramento, CA

Customer service was excellent. Also the company sent to repair the problem employees were very knowledgeable.

3 years ago

Reply from American Home Shield

Rudy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2023

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harry crooms Harker Heights, TX

They send out the most incompetent people out to complete the job. Usually it take two or three visit before job is done correctly.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2023

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BARBARA Galveston, TX

It's having help when you need it..and don't have to pay a ton of money for the service.

3 years ago

Reply from American Home Shield

Hi Barbara,
Your feedback is more than appreciated and we hope you continue to enjoy AHS and the coverage we provide!

Jan. 17th, 2023

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Dwight Boyd Renton, WA

Really great service. I would have given 5 starts except for a serious problem with one of your approved vendors

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2023

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Lyniece Brown Independence, MO

Great company with needed benefits. Got service worker out and handled our situation

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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JACOB Boca Raton, FL

Although you claim to replace the appliance we have, you don’t. You put an arbitrary amount for the unit knowing full well it doesn’t meet the specifications of our unit. Your contract is fraudulent!!!

3 years ago

Reply from American Home Shield

Hi Jacob, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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Lena McLarin Atlanta, GA

RealtyRekey tech Brandon was great. Arrived on time. Issue resolved in little time.

3 years ago

Reply from American Home Shield

Lena,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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ANITA Sterling, VA

I am customer of AHS. Have wonderful experience. Very responsively solved problem

3 years ago

Reply from American Home Shield

Anita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Arturo Rivera Sacramento, CA

The response was fast and timely taken care off there was no waiting time thank you

3 years ago

Reply from American Home Shield

Arturo,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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I AM LAJUNE Cold Spring, NY

I never saw the $100 discount from the coupon presented upon signing up. I still have the coupon in my files if anyone can help address

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

Jan. 11th, 2023

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Kristian Barr OH

East scheduling and quick problem resolution. Contractors sent to my house have been great!

3 years ago

Reply from American Home Shield

Kristian, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Denise Cope

Not happy. Had a plumber out he cut a whole in my wall. Told me you would pay to fix it but have heard nothing from you. Case is closed so now I have to take time off of work to call and try to get this fix d.

3 years ago

Reply from American Home Shield

Denise, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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KENYA Beaumont, TX

I think this is a waste of money . You guys cover electrical problems but not the actual work the electrician needs to do the work. I’ll be PAYIN out of pocket I don’t need a middle man

3 years ago

Reply from American Home Shield

Kenya, Thank you for letting us know about your concerns regarding your Electrical request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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Hobart Noll Miami, FL

I have found AHS to be very responsive when it comes to getting appoints for repair when required.

3 years ago Edited July 19, 2023

Reply from American Home Shield

Hobart, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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Richie Logan Allen, TX

I have been dealing with a pool problem for almost 5 months - the contractor that American Home Shield hired messed up the work and now no one will take responsibility! Bad Bad Bad Business American Home Shield!!

3 years ago

Reply from American Home Shield

Hi Richie,
I hate to hear about your AHS service experience and the issues that have arisen to have the pool repairs completed. I would be glad to speak with you to assist with a solution.

Jan. 5th, 2023

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Yulissa Lopez Atlanta, GA

I love this home insurance, they work really fast .. love it love it ❤️❤️

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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STEVEN Clyde, OH

I love their quick response to service request. Customer service pros who speak english

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 5th, 2023

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DONNA Los Angeles, CA

American Home Shield very professional. Leaves me with peace of mind with repairs.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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KIM Mason, OH

Submitted claim and was contacted by a reputable contractor within 48 hours. Appliance

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 29th, 2022

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KEVIN Sequim, WA

I liked that they were able to get everything done on time and was happy with everything completed

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 29th, 2022

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CAROLYN Kennesaw, GA

Very quick response, professional and friendly spokespeople. I have been very impressed.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 29th, 2022

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MARVIN Bradenton, FL

Cooper appliances is the best 5 plus star. Ace Garage door company THE WORST. 000STARS AHS. Not sure yet

3 years ago

Reply from American Home Shield

Hi Marvin,
Thankyou for your feedback!

Dec. 22nd, 2022

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KIRK Fort Wayne, IN

Timeliness of getting a response and a person to come to the house to evaluate the problem.

3 years ago

Reply from American Home Shield

Hi Kirk, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 22nd, 2022

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HAROLD Clyde, NC

AHS was very helpful in helping us replace our 16 year old washing machine. Many Thanks!!

3 years ago

Reply from American Home Shield

Hey Harold, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out.

Sincerely,
Mariah

Dec. 22nd, 2022

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Debbie Hamill Carlisle, PA

I have been waiting since the end of October for someone to come look at our heat pump,problem is still not fixed and its now the end of November I had to wait a month for my washer to finally be replaced

3 years ago

Reply from American Home Shield

Hi Debbie,

I hate to hear about your service experience and the tech who serviced you. I would be glad to speak with you to resolve this.

Nov. 28th, 2022

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Jamila Maxie San Bernardino, CA

The companies that they have contracts with are horrible! On top of that, they go up on there pricing every single year! It went up at least 10 dollars or more every year! They are a real RIP off!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

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Joan Risinger Buford, GA

I needed an appliance repaired. Two suggested repair companies had multiple bad reviews so I cancelled. I won’t be renewing my contract with AHS. Don’t these guys vet their repair companies?

3 years ago

Reply from American Home Shield

Hi Joan, Thank you for bringing this issue to our attention. I would be glad to speak with you regarding the contract cancellation. Please provide your AHS contract number or property address.

Sep. 14th, 2022

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Jason Allen Tipp City, OH

Person that helped me did not check records from conversation that I had with another representative the day prior or there were no notes.

3 years ago

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David Dennis Murfreesboro, TN

Quick and Easy. Seemingly great product. Price fit my budget for the project. Staff was courteous.

3 years ago

Reply from American Home Shield

Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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