American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Mary Peukert Las Vegas, NV

I had to call three times to get an issue resolved

2 years ago

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Beverly severe Herriman, UT

The service people seem to do the bare minimum

2 years ago

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Sharon White Katy, TX

Difficult to get approval to replace broken items

2 years ago

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Alan Macadangdang Las Vegas, NV

Worst customer experience over the phone with several agents.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 1st, 2022

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Chad Balfour Greenville, TX

My AC went out and they paid very little to the cost

2 years ago

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Brandy Romero Tolleson, AZ

Unable to log in to account. Item was not fixed and repair person will not contact me back.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 5th, 2022

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Verified Customer

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Clinton Murrell Desoto, TX

Part of the job was done. The company never told us why the job was not finished.

2 years ago

Reply from American Home Shield

Hi Clinton, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Terry Thomas Roanoke, TX

AHS has turned down a claim because the a/c unit quit 45 days after the contract was inked.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Verified Customer

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LaRonna Harris Greensboro, NC

The companies that have been assigned to fix our issues do nothing. They're useless.

2 years ago

Reply from American Home Shield

Hi LaRonna, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Darnell Bradley Huntersville, NC

was not clear with what was to happen with the repair

2 years ago

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Kathy Bedingfield Royse City, TX

Hard to get resolution and not always in a timely manner

2 years ago

Reply from American Home Shield

Hi Kathy,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 30th, 2022

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Sharon Thomas Tulsa, OK

Difficult to reach a live person so hire more people

2 years ago

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Lissa Queen Creek, AZ

I wanted to talk to a person, not a computer when I called

2 years ago

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Diane meharg New Port Richey, FL

Can't understand the customer service people.

2 years ago

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james weaver Fort Worth, TX

You shouldn't have to pay for modifications

2 years ago

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JOE HENDRYCH Tucson, AZ

They said someone would contact me. I had to contact them.

2 years ago

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Scott Pickard Muskegon, MI

The company that they sent to my house was completely clueless about electrical issues.

2 years ago

Reply from American Home Shield

Hi Scott, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS property address.

Jun. 23rd, 2022

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Verified Customer

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Barbara Carlsbad, CA

Prices raised but quality lowered. Long wait time for a particular item.etc

2 years ago

Reply from American Home Shield

Hi Barbara, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 23rd, 2022

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Patricia Shaw Albany, GA

I am still waiting reimbursement because vendors do not honor AHS in this area.

2 years ago

Reply from American Home Shield

Hi Patricia, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

Jun. 23rd, 2022

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Verified Customer

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vincent logan Sugar Land, TX

One instance is my celling fan had stop working a tec came out 3 times and it still not working

2 years ago

Reply from American Home Shield

Hi Vincent, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Teri Weber Beaumont, CA

Customer service is terrible, everyone I spoke to gave me different information

2 years ago

Reply from American Home Shield

Hi Teri, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Krystle Keesser Milford, DE

They try to get out of covering a product they should be covering. It's always an argument

2 years ago

Reply from American Home Shield

Hi Krystle, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Aaron Doylestown, PA

Poor explanation of benefits. Actively goes against customers best interest. Poor service

2 years ago

Reply from American Home Shield

Hi Aaron, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 23rd, 2022

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Verified Customer

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Alusina Taylor Kamara Cedar Hill, TX

appointment policy is not consumer friendly

2 years ago

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Derek Mililani, HI

I have experienced delays and no follow up responses.

2 years ago

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Vickie Gray Fort Worth, TX

I ended up having to pay for everything ..

2 years ago

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Donna Carrow Virginia Beach, VA

The contractors that are sent seem to not be highly trained

2 years ago

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Nancy Ann Scott Loomis, CA

You got me a service repair person very quickly. He got the problem fixed very fast. Good!

2 years ago

Reply from American Home Shield

Hi Nancy, We appreciate your feedback and hope you continue to enjoy it!

Jun. 16th, 2022

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Kelley Rachel Villa Rica, GA

Customer service is horrible, nothing gets repaired or resolved, and it is a waste of money

2 years ago

Reply from American Home Shield

Hi Kelley, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your property address or contract number.

Jun. 16th, 2022

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Verified Customer

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Phelan O'Neill Minneapolis, MN

All they do is try to deny claims and then tell me to talk to the technician for more information

2 years ago

Reply from American Home Shield

Hi Phelan, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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Gloria J Hooper Temple, TX

Not professional in many ways, not honest about the request being considered and in a timely manner

2 years ago

Reply from American Home Shield

Hi Gloria, Your feedback is more than appreciated and I would be glad to speak with you to discuss your experience with AHS. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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Verified Customer

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Joshua Benton Hampton, VA

Because the contractors yall hire are garbage and substandard.

2 years ago

Reply from American Home Shield

Hi Joshua, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.

Jun. 16th, 2022

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Mark Biedniak Tulsa, OK

It's been two months and my vent hood is still not fixed

2 years ago

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Lori Posey Spring, TX

Extreme difficulty in getting coverage for clearly covered issues

2 years ago

Reply from American Home Shield

Hi Lori, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Melinda Snow Decatur, AL

Not standing by their claim of replacing my home item if they can't fix it.

2 years ago

Reply from American Home Shield

Hi Melinda, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number or property address.

Jun. 10th, 2022

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Verified Customer

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Anthony Dillard Katy, TX

After almost 5 wks I have no communication to finalize my service request

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 10th, 2022

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Verified Customer

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Sara Monroeville, PA

Technicians do the bare minimum just to say they showed up. No actual fixes.

2 years ago

Reply from American Home Shield

Hi Sara, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Barbara Gail Schnoor Prince Frederick, MD

It is impossible to reach anyone by phone.

2 years ago

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Smith Baton Rouge, LA

it has been over 2 months and my appliance is not fixed.

2 years ago

Reply from American Home Shield

Hi Smith, I hate to hear about your most recent AHS experience to have the repairs completed. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

Jun. 15th, 2022

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Kathleen Mitchell Largo, FL

Referred to a company that did not service my area.

2 years ago

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donna rodgers Columbia, SC

They have only one plumber, one hvac person for Columbia SC

2 years ago

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Elena White Colorado Springs, CO

I would like to choose my own tech company.

2 years ago

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Jan Johnson Dallas, TX

Problem still exists with tub drain and jacuzzi noise

2 years ago

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Aisha Brown Deatsville, AL

Service has been terrible, referred contractor was also terrible. Very negative experience.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 2nd, 2022

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Verified Customer

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Bob Richardson, TX

Thier customer service sucked! Asked sev we Al times to speak to a supervisor and was denies

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Verified Customer

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Jan Zucker New City, NY

Customer service is hard to understand and only answer with scripted replies

2 years ago

Reply from American Home Shield

Hi Jan, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

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Estelle Weber Northridge, CA

They continue to contract with poorly rated vendors

2 years ago

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Charles Morelle San Jose, CA

Service was good, but customer support rep was terrible

2 years ago

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Sharon Pickens Bentonville, AR

Delays. Difficult with website. Contact difficult.

2 years ago

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Alex Lopez Indio, CA

Not everything is covered I.e.cabinets when sink leaked

2 years ago

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