American Home Shield: Read 34,899 User Reviews From Real Homeowners

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GLENN Carson City, NV

The fact that I had 3 plumbing issues after I took this policy out payed for the policy

2 years ago

Reply from American Home Shield

Hi Glenn,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

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Andrew Goldberg Chicago, IL

Never Fixed my toilet due to a bad service company ...called AHS over 20 times and bottom line - they gave me the run around without ever taking accountability. Terrible company PLEASE Stay away.

2 years ago

Reply from American Home Shield

Hi Andrew, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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Carmen Villagomez Dallas, TX

AHS replaced my waterheater; serviceman was polite, efficient, and knowledgeable.

2 years ago

Reply from American Home Shield

Hi Carmen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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Neil Thomas Prescott, AZ

Very easy to understand and make claims. Reasonable prices. Quick action on our first claim.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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ERIC Upper Marlboro, MD

American Home Shield's prices keep increasing, but some of the company's that work for them are not real good.It's a lock of the draw situation.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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KENNY Memphis, TN

I was able to address what I needed help with and was pointed in the right direction.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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RICKEY Dallas, TX

I did not like that when my condenser had broken they did not fix it,like the commercial said ,but they told me I had to buy one myself! And just 2 months before that they’ve sent an company out to put free on in it.

2 years ago

Reply from American Home Shield

Hi Rickey, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Kiran Kalapatapu Dublin, CA

Prompt assistance, scheduling, and follow up. Timely and professional service resolved the problem.

2 years ago

Reply from American Home Shield

Hi Kiran, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2023

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Karen Franklin Fresno, CA

This is my second survey. The repair person was perfect! Excellent job in repairing my dryer!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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Jeff Creemer Jacksonville, AR

The tech was came out and fixed the issue was great, and absolutely knew his stuff.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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Danielle Pensacola, FL

I’ve only had to contact them once, but my issue was handled quickly and service was great!

2 years ago

Reply from American Home Shield

Hi Danielle, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

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MARTHA Powell, OH

Communication throughout the process. Very seamless process from beginning to end

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 21st, 2023

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DIANE Prattville, AL

Immediate response to my notification of repairs needed. Great communication of the next steps.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 21st, 2023

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Kerri Wasserman Wilton, CT

Ease of making a claim and someone was able to come service the appliance quickly.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 17th, 2023

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SHIRLEY China Spring, TX

It is too difficult to talk to someone when you have a problem. Issues are seldom handled well and Service providers are often in other cities.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

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Cyndi Minneapolis, MN

I have had several service calls for various appliances and always had good service from the providers.

3 years ago

Reply from American Home Shield

HiCyndi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 15th, 2023

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PATRICIA Las Cruces, NM

Have always gotten good results with the vendors sent out. Quick action when service call made

3 years ago

Reply from American Home Shield

Hi Patricia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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JOSE Garden Valley, CA

They always provide good quality providers. Very satisfied. Keep up the good work.

3 years ago

Reply from American Home Shield

Hi Jose,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 15th, 2023

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Bob Grill Hoffman, NJ

Excellent customer service and they always select great companies to respond to our needs

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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PAUL OK

Great have had 2 plumbing issues and both were resolved quickly thanks to home shield coordination.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

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Benjamin Stickel Akron, OH

I was stoked that the repair was covered and that it was carried out in a timely manner.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

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Karen Berkley Blue Springs, MO

Peace of mind knowing that if the repair is very expensive I am only going to pay $125,

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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Denise Dean Las Vegas, NV

Not sure if AHS is worth the money. Several times they have refused to assist with an appliance based on the technician. No matter what I say or explain they don’t listen.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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Michael Wu

Many agents complained that they have bad experience with AHS. Some clients complained that calling many times but not responding in a timely manner.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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DAVID Los Alamitos, CA

I must pay $$ upfront and have no control over service provider who typically puts me as very low priority & can take months to fix the problem. You raise rates & delete services

3 years ago

Reply from American Home Shield

Hi David,
I hate to hear about your most recent AHS experience. Thank you for providing feedback about the issues that occurred.

Feb. 13th, 2023

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MICHELLE FL

Not real happy with the last few times. Horrible customer service and no service call last time I made appt. Really feeling like I’m throwing money away for a service that’s not being fulfilled . Far from amazing!!!

3 years ago

Reply from American Home Shield

Michelle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 10th, 2023

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Judy Ramirez Clovis, CA

My plumbing was all plugged up and they told me it would be 2 days before they could come and that was according to the contract. I had to call and pay for another plumber to fix the stopped up plumbing!

3 years ago

Reply from American Home Shield

Judy, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 10th, 2023

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Dave L. Vernet Laurel, MD

They are a life saver! A friend recommended us and they have been clutch for repairing our pipe!

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 14th, 2023

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Keaton W Copperas Cove, TX

My furnace went out on 12/23/22 it's 2/9/23 and my furnace still isn't fixed. The contractor keeps not showing up and you guys aren't doing anything about it. I wish I could give 0 star.

3 years ago

Reply from American Home Shield

Keaton, Thank you for letting us know about your concerns regarding your Furnace request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number.

Feb. 10th, 2023

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THOMAS Panama City, FL

Peace of mind because most things are covered with AHS .. I sleep well at night.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 14th, 2023

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MELISSA Corona, CA

Refused to fix damage caused by one of your contacted out workers. Now I have to pay for it or my AC will not function. Worst customer service ever. Super shady business practice

3 years ago

Reply from American Home Shield

Hi Melissa, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 10th, 2023

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DOUG Santa Rosa, CA

It was easy to reach out initially and schedule the appropriate contractor to visit my home

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

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Toni Gilliard REALTOR Moncks Corner, SC

The timeliness of the service calls and the replacement exceeded expectations. Very professional.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

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Theresa Dinardo Winter Garden, FL

good customer service, prompt service, follow up to make sure job was completed.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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Ray Sakowski Tampa, FL

My six-year-old refrigerator died, and thanks to AHS I received a new refrigerator at no cost.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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MELYVYN Oakland, CA

Patient, Great Job Knowledge, Courteous, Sincere in Trying to Help and Provide the Best Options.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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Jacqueline Parks Waldorf, MD

I am very happy with my service. The technician was very professional and on time.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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LINDA AZ

I like how quickly American Home Shield responded. My roof was fixed within a week and half!

3 years ago

Reply from American Home Shield

Hi Linda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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SHELLEY Oxnard, CA

I think the company has become a lot better over the last year but a little more responsiveness by the techs would be helpful.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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KIM

Great service but no new disposal. Tech was here 5 minutes and did not install new disposal. I'd like a partial refund of my fee.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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ANTHONY Meridian, MS

Loved how a tech was sent out very fast. Found our problem now just waiting on a replacement

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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ROBYN Malibu, CA

I would give it no stars if possible. This company tries to get out of fixing every service call possible. They have denied so many of my claims after collecting my service call fee.

3 years ago

Reply from American Home Shield

Hi Robyn, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Feb. 9th, 2023

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VERNON Eugene, OR

They fixed all but one heater They seemed to be in a hurry They kept saying we only have certain amount of time to fix the issues.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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EDWARD Culpeper, VA

Still waiting on parts. Vendor stated they will notify as soon as part comes in. Have not been able to use oven for three weeks.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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MICHAEL Milwaukee, WI

The ease of contacting and initiating a service call. Easy online to place a service call.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 6th, 2023

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Jeffery & Darlene Sills Baltimore, MD

I like how the call was handled, I was asked if any other appliances were broke !

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 6th, 2023

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Mike S Boston, MA

Responsive and contractors they send are qualified and have done a very good job!

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 2nd, 2023

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GAIL Milwaukee, WI

I been with this company for approximately 5 years, the first claim I put in my payment immediately was raised. I felt that was very unfair.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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REID San Jose, CA

Plumber was very professional and courteous. Problem seems to have been resolved.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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Cathryn Curcio Phoenix, AZ

I may have increased the star however, I’ve been waiting for two weeks from somebody from American home shield to call us regarding a couple of claims that we’re not happy with.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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