American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Bob Grill Hoffman, NJ

Excellent customer service and they always select great companies to respond to our needs

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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PAUL OK

Great have had 2 plumbing issues and both were resolved quickly thanks to home shield coordination.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

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Benjamin Stickel Akron, OH

I was stoked that the repair was covered and that it was carried out in a timely manner.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

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Karen Berkley Blue Springs, MO

Peace of mind knowing that if the repair is very expensive I am only going to pay $125,

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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Denise Dean Las Vegas, NV

Not sure if AHS is worth the money. Several times they have refused to assist with an appliance based on the technician. No matter what I say or explain they don’t listen.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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Michael Wu

Many agents complained that they have bad experience with AHS. Some clients complained that calling many times but not responding in a timely manner.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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DAVID Los Alamitos, CA

I must pay $$ upfront and have no control over service provider who typically puts me as very low priority & can take months to fix the problem. You raise rates & delete services

2 years ago

Reply from American Home Shield

Hi David,
I hate to hear about your most recent AHS experience. Thank you for providing feedback about the issues that occurred.

Feb. 13th, 2023

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MICHELLE FL

Not real happy with the last few times. Horrible customer service and no service call last time I made appt. Really feeling like I’m throwing money away for a service that’s not being fulfilled . Far from amazing!!!

2 years ago

Reply from American Home Shield

Michelle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 10th, 2023

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Judy Ramirez Clovis, CA

My plumbing was all plugged up and they told me it would be 2 days before they could come and that was according to the contract. I had to call and pay for another plumber to fix the stopped up plumbing!

2 years ago

Reply from American Home Shield

Judy, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 10th, 2023

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Dave L. Vernet Laurel, MD

They are a life saver! A friend recommended us and they have been clutch for repairing our pipe!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 14th, 2023

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Keaton W Copperas Cove, TX

My furnace went out on 12/23/22 it's 2/9/23 and my furnace still isn't fixed. The contractor keeps not showing up and you guys aren't doing anything about it. I wish I could give 0 star.

2 years ago

Reply from American Home Shield

Keaton, Thank you for letting us know about your concerns regarding your Furnace request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number.

Feb. 10th, 2023

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THOMAS Panama City, FL

Peace of mind because most things are covered with AHS .. I sleep well at night.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 14th, 2023

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MELISSA Corona, CA

Refused to fix damage caused by one of your contacted out workers. Now I have to pay for it or my AC will not function. Worst customer service ever. Super shady business practice

2 years ago

Reply from American Home Shield

Hi Melissa, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 10th, 2023

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DOUG Santa Rosa, CA

It was easy to reach out initially and schedule the appropriate contractor to visit my home

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

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Toni Gilliard REALTOR Moncks Corner, SC

The timeliness of the service calls and the replacement exceeded expectations. Very professional.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

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Theresa Dinardo Winter Garden, FL

good customer service, prompt service, follow up to make sure job was completed.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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Ray Sakowski Tampa, FL

My six-year-old refrigerator died, and thanks to AHS I received a new refrigerator at no cost.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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MELYVYN Oakland, CA

Patient, Great Job Knowledge, Courteous, Sincere in Trying to Help and Provide the Best Options.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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Jacqueline Parks Waldorf, MD

I am very happy with my service. The technician was very professional and on time.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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LINDA AZ

I like how quickly American Home Shield responded. My roof was fixed within a week and half!

2 years ago

Reply from American Home Shield

Hi Linda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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SHELLEY Oxnard, CA

I think the company has become a lot better over the last year but a little more responsiveness by the techs would be helpful.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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KIM

Great service but no new disposal. Tech was here 5 minutes and did not install new disposal. I'd like a partial refund of my fee.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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ANTHONY Meridian, MS

Loved how a tech was sent out very fast. Found our problem now just waiting on a replacement

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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ROBYN Malibu, CA

I would give it no stars if possible. This company tries to get out of fixing every service call possible. They have denied so many of my claims after collecting my service call fee.

2 years ago

Reply from American Home Shield

Hi Robyn, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Feb. 9th, 2023

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VERNON Eugene, OR

They fixed all but one heater They seemed to be in a hurry They kept saying we only have certain amount of time to fix the issues.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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EDWARD Culpeper, VA

Still waiting on parts. Vendor stated they will notify as soon as part comes in. Have not been able to use oven for three weeks.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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MICHAEL Milwaukee, WI

The ease of contacting and initiating a service call. Easy online to place a service call.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 6th, 2023

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Jeffery & Darlene Sills Baltimore, MD

I like how the call was handled, I was asked if any other appliances were broke !

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 6th, 2023

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Mike S Boston, MA

Responsive and contractors they send are qualified and have done a very good job!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 2nd, 2023

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GAIL Milwaukee, WI

I been with this company for approximately 5 years, the first claim I put in my payment immediately was raised. I felt that was very unfair.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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REID San Jose, CA

Plumber was very professional and courteous. Problem seems to have been resolved.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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Cathryn Curcio Phoenix, AZ

I may have increased the star however, I’ve been waiting for two weeks from somebody from American home shield to call us regarding a couple of claims that we’re not happy with.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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Sandy Cox North Vernon, IN

They were able to set up an appointment prety quick. They came and took care of the issue.

2 years ago Edited February 1, 2023

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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ROBERT Windermere, FL

Nice to call a business and actually talk to someone and the response is very good.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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Nikki Doran Los Angeles, CA

Had a kitchen stoppage after the first plumber couldn’t fix the problem, American home shield change the order to a faucet I spent numerous hours on the phone trying to fix the order

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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MARTIN

Wasn't expecting such good service, but they have exceeded every expectation. Great company.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Gwen Mavis Odessa, MO

Fast service, and the professional they sent to my home was knowledgeable and friendly.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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LOWELL East Wenatchee, WA

I don't like repeated requests for feedback after already given it once. First you requested by text, now repeated emails. STOP.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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shane crawford Fort Myers, FL

AHS sent out a qualified HVAC Technician. He had my A/C back on track quickly and easily.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Rick Brown Belleville, IL

Not to happy with the monthly payment going up to $86 , going up $20.00 per month $240 a year. I will start looking at your computation

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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RUBEN Ellabell, GA

I like the response and the technician that they sent to your homes, a good company

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Christopher M Hardwick Washington, DC

Ease of service time the tech was very knowledgeable and fixed my problem fast and professional

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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David Koehler Scottsdale, AZ

We were told that the HVAC issue we had was a pre-existing condition so there was really no financial help. However, the Customer Service was good.

2 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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teri Herrera Kirkland, WA

Some of the contractors are not professional and often need more than one visit to complete the repair.

2 years ago

Reply from American Home Shield

Hi Teri, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 25th, 2023

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Valerie Lawrence Colorado Springs, CO

Been using them for years ! And has been worth it just having a peace of mind very professional

2 years ago

Reply from American Home Shield

Hi Valerie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 25th, 2023

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SANDY Riverview, FL

They always get my issue taken care of as I have been with them close to 20 years

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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PEGGY Salisbury, MD

I have enjoy the immediate informative text regarding the time of service arrival.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 23rd, 2023

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Sonya Fitzpatrick Shreveport, LA

Very understanding and helpful , handled my situation well and in a timely manner.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 23rd, 2023

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Thomas Kotoff Erie, PA

Fast response when help is needed. Willingness to replace when repair not possible.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 19th, 2023

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Vickie Gorrell Raleigh, NC

They do respond and I have had good repair people. I just do not like that my repair was not covered.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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