American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Bonny Vigil Santa Fe, NM

I like how easy working with AHS is. I also appreciate how quickly our problems are resolved.

2 years ago

Reply from American Home Shield

Hi Bonny,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 6th, 2023

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Verified Customer

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Nicole Lukemeyer Lake Zurich, IL

The servicer was very polite and informative. He was kind and respectful. Highly recommend!

2 years ago

Reply from American Home Shield

Hi Nicole, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

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Verified Customer

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Richard Gayle Fultonville, NY

They work like they’re supposed to on the first call. If a problem occurs, if follow-up is needed you CAN NOT get assistance. You’ll call 1000 times speak to 3000 and nothing will get done. I’m throwing my money away.

2 years ago

Reply from American Home Shield

Hi Richard, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 5th, 2023

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Verified Customer

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Travis Toliver Creedmoor, NC

Very useful in so many ways, and the people are great help in getting things started

2 years ago

Reply from American Home Shield

Hi Travis, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

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Verified Customer

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hildegard franco

Customer service is horrible. Reps very difficult to understand. It is not allowed to connect clients back to the US. It is forbidden to request supervisor. What company does that?

2 years ago

Reply from American Home Shield

Hi Hildegard, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 5th, 2023

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Verified Customer

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Noreen Jones Lenoir City, TN

The contractors were on time and the did their job quickly and very professionally.

2 years ago

Reply from American Home Shield

Hi Noreen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Verified Customer

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roburt Sonjohn Enid, OK

Fast and quality service. The technicians always respond in a quick way and get the job done right

2 years ago

Reply from American Home Shield

Hi Roburt, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Verified Customer

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KEVIN Seale, AL

American Home Shield service is outstanding!!!! The call center was polite and professional.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kevin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 4th, 2023

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Verified Customer

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Tammy Briggs Beaumont, TX

Thanks for assisting me with my appliance issues and for assuring me I had nothing to worry about

2 years ago

Reply from American Home Shield

Hi Tammy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 4th, 2023

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Verified Customer

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Quan January Fontana, CA

American Home Shield responded to the issue I had very fast and I appreciate it. Q.

2 years ago

Reply from American Home Shield

Hi Quan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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Verified Customer

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DONNA Cary, NC

I like the coverage AHS offers. The contractors they have sent to my house have been great!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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Verified Customer

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jason alley Marysville, WA

They always schedule service requests quickly and their contractors have been reliable

2 years ago

Reply from American Home Shield

Hi Jason, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2023

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Verified Customer

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MARSHA Martinsville, VA

Great home warranty. Have multiple houses with them and have been a customer for years

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Marsha, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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TAMMY St Louis, MO

I enjoyed there service & timely service they were very knowledgeable & professional

2 years ago

Reply from American Home Shield

Hi Tammy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Verified Customer

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JAMES MA

This interaction with the service agency was prompt, pleasant, and professional.

2 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Verified Customer

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CLARK

I received next day service and had a very competent plumber who go the job done.

2 years ago

Reply from American Home Shield

Hi Clark, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 30th, 2023

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Verified Customer

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Ken U.

It's worth it. I glad I had them fix my drains and other issues like garbage disposal or sump pump

2 years ago

Reply from American Home Shield

Hi Ken, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Mar. 30th, 2023

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Verified Customer

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Carl Rogers Los Angeles, CA

They were quick and prompt with connecting me to a local company to help me with my appliances.

2 years ago

Reply from American Home Shield

Hi Carl, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2023

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Verified Customer

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Demetria Hazard Irving, TX

My warranty provides great coverage for my home! The contractors are top notch and do great work.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2023

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Verified Customer

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Tyler Short San Diego, CA

They have sent fraudulent contractors to my home and the dispute resolution process was subpar. Also, if you have contractors you like, you can't request them.

2 years ago

Reply from American Home Shield

Hi Tyler, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 24th, 2023

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Verified Customer

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Justin Credible Wheaton, IL

2 years ago Edited May 15, 2023

Reply from American Home Shield

Hi Justin, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 24th, 2023

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Verified Customer

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CONSTANCE Brunswick, MD

Service was prompt and contractors we very polite, professional and knowledgeable

2 years ago

Reply from American Home Shield

Hi Constance, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2023

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Verified Customer

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T M J Highland, CA

Too many unnecessary email offers. Why If I already have a policy with you. STOP PLEASE the overwhelming amount of emails.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

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Verified Customer

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Leah Adolph Allen Park, MI

I love having American home shield knowing I can pay the service fee and most things are covered.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2023

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Verified Customer

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Derek Hazen Washington, DC

They replaced my furnace and water heater but the contractor they sent didn't finish the job. Good luck talking to someone from AHS. I won't renew coverage next year because of this!

2 years ago

Reply from American Home Shield

Derek, Thank you for letting us know about your concerns regarding your Furnace request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 23rd, 2023

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Verified Customer

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Dana D. Hines, PhD, RN Centreville, VA

Timely response, connected me with contractor who was able to resolve my issue in a timely manner.

2 years ago

Reply from American Home Shield

Hi Dana, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2023

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Verified Customer

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MICHELLE Polk City, IA

They were prompt in setting up my provider and provider was great and fixed my Frig.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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Beatriz Kline Turlock, CA

They got my request then the next day the company called for my appointment to fix my microwave!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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justin knox Pleasant View, TN

In one day they had a technician out to check our dishwasher! They were so quick and helpful!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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JERRY Destin, FL

I am extremely pleased with the service and professionalism displayed by the AHS team!

2 years ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 22nd, 2023

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Verified Customer

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Tim Smith Summerville, SC

Great service - no fuss in getting parts and repair completed in a reasonable amount of time.

2 years ago

Reply from American Home Shield

Hi Tim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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DONALD Gainesville, GA

Everything went according to plan. Great technician, problem resolved. I am happy as usual.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 21st, 2023

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Verified Customer

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Shanice Sevier Clarksville, TN

They have been friendly, knowledgeable and quick with all transactions. They are a great company!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 21st, 2023

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Verified Customer

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DONALD Alexandria, VA

AHS Selected an compant that called ans scheduled an appointment on the same day for repairs.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 21st, 2023

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Verified Customer

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Raynette Kibbee Orlando, FL

Cost isn’t too bad; requesting service via website is quick and easy; and service help has been professional

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

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Verified Customer

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Troy Drennan Salt Lake City, UT

Been with AHS for 15 plus years. Very happy to have them available for home issues.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

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Verified Customer

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Donna Chandler Dallas, TX

I appreciate the service of the contractors who have come to perform services on my home.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

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Verified Customer

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Cruz Santoyo Converse, TX

Very nice and friendly. They repeat your concerns and make sure what problems you are having.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

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Verified Customer

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EUGENE San Clemente, CA

Generally responsive. Some times long wait and call not returned. Contractors used have been generally competent

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

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Verified Customer

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CHRISTINA Louisville, KY

They are the best they get your problems solved quickly I recommen them to everybody

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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Verified Customer

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Drake Delzell Rohnert Park, CA

AHS is outstanding. They save you money. Their service is great! They are always available!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

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Verified Customer

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Jay Basra Lake Zurich, IL

They rock!!! With my 2 complaints, they were on top of the issue and resolved everything.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 15th, 2023

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Verified Customer

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Cheryl Carpenter Martin Stillwater, OK

I own 8 personal properties with AHS and an a real estate agent trying to market your products. THE INCREASE IN THE SERVICE FEE IS LUDICROUS so I am not going to be using AHS in the future. Thank you.

2 years ago

Reply from American Home Shield

Cheryl, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 15th, 2023

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Verified Customer

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MARK Chicago, IL

Very convenient, fast response, and was able to get my appliances back on track.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 15th, 2023

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Verified Customer

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SUSAN Spring Hill, FL

Helped with garbage disposal..great plumber..UNFORTUNATELY for me not such a good out come with air

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 15th, 2023

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MARK Houston, TX

Service was very professional. I’m Not happy about my monthly payment going up to $74.99! What happened to the $59.61 payment!!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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Chaim Aaron Levin Santa Monica, CA

AHS denied coverage for a bathroom ceiling exhaust fan/heater even though it is says explicitly in the contract that ALL heaters are included with a few exceptions that clearly do not apply.

2 years ago

Reply from American Home Shield

Hi Chaim, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 9th, 2023

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Hina Arai Seattle, WA

Prompt, responsive and professional ❤️. That goes along way in this industry.

2 years ago

Reply from American Home Shield

Hi Hina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Connie Taylor San Jose, CA

The electrician, Abraham from Budget Electric, was very competent and personable.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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ira wolowitz Calabasas, CA

Professional On time the service person knew exactly what the issue was Perfect

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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