American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Verified Customer

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Sharon Miser Alexandria, VA

They contacted a company to evaluate my appliance, it took them 10 days and never came!

2 years ago

Reply from American Home Shield

Hi Sharon, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Roy Kolat Eastlake, OH

I had to call several times to get assistance and never could get transferred to a supervisor.

2 years ago

Reply from American Home Shield

Hi Roy, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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James Jacobs Pottstown, PA

I did not get any response for follow up for 6 hours

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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Paul Maguire

They dropped the ball. Had to call several times.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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Michael Neal Rex, GA

Slow turnaround after quick initial response

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Ramaglia Sherrill Las Vegas, NV

Too many exclusions regarding repair/replace.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Buddy Moreland Mount Vernon, OH

I paid my deductible they weren't able to fixe my plumbing they still my$100 I'm on working g man

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Verified Customer

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Michael Beckum San Antonio, TX

Very poor customer service. Do not follow the contract literally only anecdotally.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 26th, 2022

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Verified Customer

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Jeremy Harmon Austin, AR

Contractor is very poor on communications. Tivket goes pending for long periods.

2 years ago

Reply from American Home Shield

Hi Jeremy, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Lena Duncan South Lake Tahoe, CA

Have been great until my rates went up, with no communication about that

2 years ago

Reply from American Home Shield

Hi Lena, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Linda Q Delay Kingston, OK

Shady terms and it seems they hire only mediocre people for the job.

2 years ago

Reply from American Home Shield

Hi Linda, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Elretha jackson Mableton, GA

It took to long to repair the air conditioning

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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Pasqulina Biggs Sparrows Point, MD

Some representatives are hard to understand

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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Norman Chipps Saint Joseph, MO

Renewal of contract was horrible and I unauthorized funds were deducted from my account.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Verified Customer

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Robyn Poole Dunlap Lincolnton, NC

customer service is horrible. Long wait times, unresolved issue, hard to understand rep.

2 years ago

Reply from American Home Shield

Hi Robyn, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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Joanna Balzer Boerne, TX

Didnt satisfy or try to fix my problem , i will not renew this policy once it expire very unhappy

2 years ago

Reply from American Home Shield

Hi Joanna, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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CS Senoia, GA

The time it took to repair my refrigerator was excessive.

2 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Gordon Amsler Montgomery, AL

Too long for repairs then too long for parts

2 years ago

Reply from American Home Shield

Hi Gordon,
Your feedback is more than appreciated and I would be glad to speak with you to discuss it.

Sep. 28th, 2022

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Verified Customer

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Barb Paul Troy, MO

It takes long time to talk to a life representative

2 years ago

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Verified Customer

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Randy Jacobs Denver, CO

claim was handled promptly service provider was on time

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 13th, 2022

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Verified Customer

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Robert Freedman Charlotte, NC

Considering I'm still waiting on my ac to get fixed for over a month and it still is not fixed

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 12th, 2022

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Verified Customer

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Christine Stoutermire Montevallo, AL

Contract states item covered technician says no

2 years ago

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Verified Customer

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Martha ortega Stockton, CA

Communication issues, hold time too long, overcharged and not reimbursed.

2 years ago

Reply from American Home Shield

Hi Martha, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Dennis Unruh

Too slow to get a contractor to fix the issues

2 years ago

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Verified Customer

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Pete Morrison Westwood, CA

Bad experience with service on one of our claims

2 years ago

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Verified Customer

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Min Yin Austin, TX

The quality of the contractors various a lot!

2 years ago

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Verified Customer

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Abraham Gallien Houston, TX

Didn't completely repair my air conditioning issue

2 years ago

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Verified Customer

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Richard Remaley Spanish Fort, AL

I have 2 issues and neither have been resolved

2 years ago

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Verified Customer

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Sondra Engel White Oak, TX

i made a request for service Seept 2021 and none of my appliances have been fixed yet.

2 years ago

Reply from American Home Shield

Hi Sondra, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Robert Vandermark Willcox, AZ

Give you the less possible to replace your items

2 years ago

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Verified Customer

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Elizabeth Cox Weatherford, TX

I had problems after the repair and it's still not fixed.

2 years ago

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Verified Customer

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Bryan La Quinta, CA

Very difficult to speak to someone with any authority.

2 years ago

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Verified Customer

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Stan Girt Vancouver, WA

Some people are hard to understand but she was not.

2 years ago

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Verified Customer

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Gail Hescock La Grande, OR

They only paid for a minimal amount of the freon.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 23rd, 2022

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Verified Customer

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Francisco Calexico, CA

It often takes a while to get a repair done

2 years ago

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Verified Customer

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Sharon Simmons Summerville, SC

It can take more than a week to get a repair looked at

2 years ago

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Verified Customer

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LokeshBabu TH Smyrna, GA

not worth what I pay for it. Service is terrible and wait time for repairs is bad.

2 years ago

Reply from American Home Shield

Hi Lokesh, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Shirley Sims Mary Esther, FL

1 month with no air conditioning. Still no part. They continually punt the ball to the right.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 29th, 2022

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Verified Customer

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WAYNE T TOMA Kaneohe, HI

I reported a claim on my a/c and it has been 2 months and they continue to give me the run around.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 29th, 2022

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Verified Customer

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Angela Houston Las Vegas, NV

Four weeks without a refrigerator and the incessant calls to renew this service!

2 years ago

Reply from American Home Shield

Hi Angela, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Rose Mary Rubalcaba

Still waiting for them to find someone to come look at my leaking roof.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Verified Customer

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James R. Ramsbottom

It's been days and my issue is still not completely resolved

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Verified Customer

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Bernard Darryle Smith

Very poor contractors and takes five to seven days to get appointments

2 years ago

Reply from American Home Shield

Hi Bernard, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Dan Boussom

Problem was not fixed and I got no feedback from AHS

2 years ago

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Verified Customer

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Jamie

No live voice so sent wrong repair service

2 years ago

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Verified Customer

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Roosevelt Tolbert

Took over 6 weeks to get everything settled

2 years ago

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Verified Customer

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Reggie Madlock

I hate my service plan. My air conditioning is leaking water and they won't fix it.

2 years ago

Reply from American Home Shield

Hi Reggie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Kristen Marks

They are unprofessional. The company's that they have contracts with are 1 or 2 employees.

2 years ago

Reply from American Home Shield

Hi Kristen, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Verified Customer

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Remi

2 weeks after a service call to replace refrigerant in 1 unit neither unit is cooling

2 years ago

Reply from American Home Shield

Hi Remi, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Verified Customer

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Marc J Schumacher

My issue isn't fixed. The guy says what he did would fix it but it's still leaking

2 years ago

Reply from American Home Shield

Hi Marc, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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