American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Cathy

They don't make sure right people services you. They don't stand by the product of the warranty.

5 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for providing us with feedback about your American Home Shield customer service experience. I would be glad to speak with you and assist to get the issues resolved.

Mar. 23rd, 2020

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Verified Customer

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Michael Sanders

Good company, but sometimes have shady contracts

5 years ago

Reply from American Home Shield

Good afternoon Michael,
Your feedback is more than appreciated and we ope you continue to enjoy American Home Shield!

Mar. 24th, 2020

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Verified Customer

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Sherri Sanchez

the prices keep raising every year otherwise I would give them a higher rating

5 years ago

Reply from American Home Shield

Hi Sherri,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Mar. 24th, 2020

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Verified Customer

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Adele Singer

The waiting time to arranhe an appointmenrt for service is way too long!

5 years ago

Reply from American Home Shield

Hi Adele,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Mar. 10th, 2020

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Verified Customer

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Desiree Williams

When I called the person I spoke to did not understand that I needed help right away

5 years ago

Reply from American Home Shield

Hi Desiree,
Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you.

Mar. 10th, 2020

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Verified Customer

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Wanda Zimmerman

Trouble with installation, the company they hire for their appliance installations is terrible.

5 years ago

Reply from American Home Shield

Hi Wanda,
Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you about the appliance installation.

Mar. 10th, 2020

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Verified Customer

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Allen

Thus far They have been expeditious and responsive

5 years ago

Reply from American Home Shield

Hi Allen,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 5th, 2020

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Verified Customer

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Chuck Satterthwaite

Fast response time when I contacted them with my problem.

5 years ago

Reply from American Home Shield

Hi Chuck,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 5th, 2020

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Verified Customer

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Anonymous

Some items I believe should be covered, but they are not.

5 years ago

Reply from American Home Shield

Hi,
Your feedback is more than appreciated and will help us continue to improve our AHS service!

Mar. 5th, 2020

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Verified Customer

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Cornelius Van Wyk

Their customer service is far below standard - and they are not eager to correct the problem satisfactory

5 years ago

Reply from American Home Shield

Hi Cornelius,
Thank you for providing us with feedback about your American Home Shield customer service experience. I would be glad to speak with you and assist to get the issues resolved.

Mar. 5th, 2020

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Verified Customer

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Amanda

Some of the companies they contract with are not reliable.

5 years ago

Reply from American Home Shield

Hi Amanda,
Your feedback will continue to help us improve. We hope you continue to enjoy!

Feb. 25th, 2020

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Verified Customer

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gary scheifley

fast action to resolve my problems and courteous help

5 years ago

Reply from American Home Shield

Hi Gary,
Your feedback is more than appreciated at American Home Shield! We hope you continue to enjoy a great customer service experience and fast repairs!

Feb. 26th, 2020

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Verified Customer

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Diana Thompson

Easy to request service and quick response time to request.

5 years ago

Reply from American Home Shield

Diana,
I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Feb. 14th, 2020

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Verified Customer

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Schantell

Timely, efficient, and great customer service.

5 years ago

Reply from American Home Shield

Hi Scantell,
It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

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Verified Customer

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Stephanie Slate

Problem resolution with good contractors

5 years ago Edited January 10, 2024

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Verified Customer

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susan stevenson

American home shield gets the work done for a fair price

5 years ago Edited January 10, 2024

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Verified Customer

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Teresa Cogswell

Service fees keep going up AND monthly fees.

6 years ago Edited January 10, 2024

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Marilyn

I like the quickness of service I get as long as it's not a holiday

10 months ago

Reply from American Home Shield

Dear Marilyn
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

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isabel heffley

always happy to help me when i call for help do not interrogate about claims.

11 months ago

Reply from American Home Shield

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2024

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Thomaskutty Varghese

No fpollow up after the completion of work. My repaired fault SURFACE LIGHT STAYS ON still continuing and the repaired SOS Appliance is unreachable.

1 year ago

Reply from American Home Shield

Hi Thomaskutty, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 4th, 2024

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Juan

Does not get the brand company to fix appliances and this takes longer time than necessary.

1 year ago

Reply from American Home Shield

Juan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 16th, 2024

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Louie Moya

Our AC unit went out. It's been 2 weeks since the diagnosis and nothing has been done yet. Today is Friday. Was told it will be done on Monday day or Tuesday. I'll be canceling after they install new unit

1 year ago

Reply from American Home Shield

Dear Louie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 19th, 2024

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Yvonne Reese Staunton, VA

We have had trouble with getting contractors assigned to our projects. Great service from contractors we have had out.

2 years ago

Reply from American Home Shield

Yvonne, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 15th, 2023

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Haiyan Shao

Very good service. Helped us replacing new water heater quickly! We really appreciated!

2 years ago

Reply from American Home Shield

Haiyan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 15th, 2023

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Linda Boise, ID

Excellent Company !! Technicians are on time, reliable, efficient and friendly.

2 years ago

Reply from American Home Shield

Dear Linda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Luis E Vazquez Miami, FL

I have 1 complaint but so far so good. Contract prices keep increasing and that is not good.

2 years ago

Reply from American Home Shield

Dear Luis, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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V G Calexico, CA

Everything was super easy and very professional, communication and attentiveness was great

2 years ago

Reply from American Home Shield

Dear V G, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 19th, 2023

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Felix Baltimore, MD

Decision regarding my services with Patriot plumbing. Unfair because the company didn't provide enough information on their diagnosis

2 years ago

Reply from American Home Shield

Dear Felix, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 3rd, 2023

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Patrica Pimentel

So far, very happy after two claims. Nice vendors and waiting period is reasonable.

2 years ago

Reply from American Home Shield

Patricia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Pansy Nashville, TN

Each person came on time. They came in and went to work on both items called for.

2 years ago

Reply from American Home Shield

Dear Pansy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Norberto Rodriguez Chantilly, VA

I got an excellent service. I received a new Microware from American Home Shield. Thanks.

2 years ago

Reply from American Home Shield

Norberto, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Sep. 20th, 2023

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Richard Red Bluff, CA

Easy to order service on line, but if the necessity to speak to a live person arises, not so easy to do.

2 years ago

Reply from American Home Shield

Dear, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 15th, 2023

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Carol

Worker was very kñowledgable, kind, had the needed parts and was on time. Thank you.

2 years ago

Reply from American Home Shield

Carol, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 13th, 2023

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Myonee and Mike Masi Dover, DE

We were charged $125 just to have someone come in 5 days to check our AC only to tell us, they won't do anything because it is still good and working. $125 one time payment.

2 years ago

Reply from American Home Shield

Myonee, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 21st, 2023

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Larry Shapiro Reseda, CA

All service issues should be handled this easily. Problem was solved within a couple hours of placing the call.

2 years ago

Reply from American Home Shield

Dear Larry, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Daniel Tracy, CA

They are prompt to respond to a call for service and a good value for the money.

2 years ago

Reply from American Home Shield

Dear Daniel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Veronica

The people no AHS subcontracts with are professional and appear knowledgeable in their craft.

2 years ago

Reply from American Home Shield

Veronica, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 28th, 2023

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Nathan Belleville, IL

Technician was super nice but showed up towards end of window and meant I lost a good part of the day.

2 years ago

Reply from American Home Shield

Nathan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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kim gorton Phoenix, AZ

Efficient professional timely. However difficult to understand do to not speaking good english

2 years ago Edited September 6, 2023

Reply from American Home Shield

Kim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 24th, 2023

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Joseph Las Vegas, NV

Claims were handled in a satisfactory manner once addressed snafu was corrected.

2 years ago

Reply from American Home Shield

Joseph, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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Cindy LA

When the company you call came. 4 things needed changing. They told me you would not change the coil.. Take me off your books. I am canceling your company.

2 years ago

Reply from American Home Shield

Dear Cindy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Aug. 24th, 2023

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Christine Tampa, FL

Recent plumbing issues have been resolved. Fast service and knowledgeable people.

2 years ago

Reply from American Home Shield

Christine, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 24th, 2023

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Ronnie Newport News, VA

What covered by the plan often a challenge to figure out. Hard to understand the employees on the phone due to strong accents.

2 years ago

Reply from American Home Shield

Ronnie, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

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Steve Murray Rio Verde, AZ

Very East to put in a Claim. An excellent Appliance Repair Company and Repairman.

2 years ago

Reply from American Home Shield

Steve, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

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David

Repairs went without any problem. Plumbers were quick, efficient and very professional.

2 years ago

Reply from American Home Shield

Dear David, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 24th, 2023

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Joseph Loganville, GA

So far the service has been good. Have had them out on 2 instances w/ satisfactory results.

2 years ago

Reply from American Home Shield

Joseph, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 23rd, 2023

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Mike Herriott Summerville, SC

Liked the promptness of scheduling contractors. Disliked the quality of some of the contractors and lack of follow-up from AHS

2 years ago

Reply from American Home Shield

Dear Mike, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 23rd, 2023

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Elizabeth Saint Paul, MN

The service provider showed up in a timely manner, had the part with him and it was an easy fix

2 years ago

Reply from American Home Shield

Elizabeth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 23rd, 2023

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Virginia Hamilton, OH

We think that the company does a good job getting the right people to do the job on time.

2 years ago

Reply from American Home Shield

Virginia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 23rd, 2023

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Aurora Colton, CA

The service was great and the technician was on top of things (time, knowledge, and courtesy).

2 years ago

Reply from American Home Shield

Aurora, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 23rd, 2023

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