American Home Shield: Read 34,907 User Reviews From Real Homeowners

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Verified Customer

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Bruce Peterson

No push back, just clarification and great options.

6 years ago

Reply from American Home Shield

Good morning Bruce,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2020

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Verified Customer

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Douglas Serdinia

The process from start to finish was helpful

6 years ago

Reply from American Home Shield

Hi Douglas,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Debbie Tumis Hallettsville, TX

they are fast on some of the repair calls.

6 years ago

Reply from American Home Shield

Hi Debbie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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med Philadelphia, PA

AHS is always there when I request for service.

6 years ago

Reply from American Home Shield

Hi Med,
It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.

May. 6th, 2020

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Verified Customer

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Robert Thompson Columbia, SC

Service was good, job was completed to my satisfaction.

6 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 8th, 2020

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Verified Customer

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Debra Inglewood, CA

Had to request second evaluation before repairs could be done.

6 years ago

Reply from American Home Shield

Hi Debra,
Thank you for sharing your feedback with American Home Shield. I would be glad to speak with you about your most recent service experience.

Apr. 28th, 2020

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Verified Customer

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Narayana S Centreville, VA

The services provided were professional and quick.

6 years ago

Reply from American Home Shield

Hi Narayana,
I hope continue to enjoy a prompt and professional experience with American Home Shield!

Apr. 28th, 2020

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Verified Customer

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Stephanie Hixson, TN

Overall, quality contractors and timely service

6 years ago

Reply from American Home Shield

Goodmorning Stephanie,
Thank you for the kind rating! We’re so happy to hear that you have enjoyed American Home SHield and the contractors we provide.

Apr. 28th, 2020

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Verified Customer

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Sue

Phone customer service is very difficult due to broken english operators.

6 years ago

Reply from American Home Shield

Hi Sue,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 20th, 2020

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Verified Customer

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JV

I have had three service calls. Two 5 star and one 1 star.

6 years ago

Reply from American Home Shield

Hi JV,
We are pleased to read your feedback about your AHS experience and hope you continue to enjoy!

Apr. 21st, 2020

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Verified Customer

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Angie

It takes days to get service- when they show it is usually a Good job.

6 years ago

Reply from American Home Shield

Hi Angie,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 21st, 2020

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Verified Customer

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Lulu

Quick response to our repair request and resolution!

6 years ago

Reply from American Home Shield

Hi Lulu,
We hope you continue to enjoy the fast response and knowledgeable repairs!

Apr. 21st, 2020

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Verified Customer

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S Williams

They were always on time ad did a fast and efficient job.

6 years ago

Reply from American Home Shield

Hi S. Williams,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 20th, 2020

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Verified Customer

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Alice Principe

So far I've had two repairs after each repair my monthly payment goes up.

6 years ago

Reply from American Home Shield

Hi Alice,
I hate to hear about the payment increases. I would be glad to speak with you and discuss the issue that has been experienced.

Apr. 21st, 2020

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Verified Customer

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Carol Ulmer

Always prompt responses to service requests

6 years ago

Reply from American Home Shield

Hi Carol,
We hope you continue to enjoy the fast response and knowledgeable repairs!

Apr. 21st, 2020

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Verified Customer

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Tajamah Pippen

Because the very 1st time I needed them they didn't cover the job.

6 years ago

Reply from American Home Shield

Thank you for providing your feedback. I hate that were were not able to cover your repairs under the terms of the contract and I hope this does not discourage you from reaching out to us in the future.

Apr. 17th, 2020

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Verified Customer

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Scott Winrow

They closed one of my service requests before the work was completed

6 years ago

Reply from American Home Shield

Hi Scott,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 17th, 2020

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Verified Customer

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Leah

Promptness, courteous, somewhat affordable

6 years ago

Reply from American Home Shield

Thanks for your feedback!

Apr. 17th, 2020

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Verified Customer

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Gina

Some of the companies they have on call are not the best.

6 years ago

Reply from American Home Shield

Hi Gina,
Thank you for sharing your concerns with AHS. I would be glad to speak with you and discuss your experience.

Apr. 2nd, 2020

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Verified Customer

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Cathy

They don't make sure right people services you. They don't stand by the product of the warranty.

6 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for providing us with feedback about your American Home Shield customer service experience. I would be glad to speak with you and assist to get the issues resolved.

Mar. 23rd, 2020

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Verified Customer

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Michael Sanders

Good company, but sometimes have shady contracts

6 years ago

Reply from American Home Shield

Good afternoon Michael,
Your feedback is more than appreciated and we ope you continue to enjoy American Home Shield!

Mar. 24th, 2020

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Verified Customer

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Sherri Sanchez

the prices keep raising every year otherwise I would give them a higher rating

6 years ago

Reply from American Home Shield

Hi Sherri,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Mar. 24th, 2020

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Verified Customer

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Adele Singer

The waiting time to arranhe an appointmenrt for service is way too long!

6 years ago

Reply from American Home Shield

Hi Adele,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Mar. 10th, 2020

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Verified Customer

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Desiree Williams

When I called the person I spoke to did not understand that I needed help right away

6 years ago

Reply from American Home Shield

Hi Desiree,
Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you.

Mar. 10th, 2020

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Verified Customer

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Wanda Zimmerman

Trouble with installation, the company they hire for their appliance installations is terrible.

6 years ago

Reply from American Home Shield

Hi Wanda,
Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you about the appliance installation.

Mar. 10th, 2020

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Verified Customer

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Allen

Thus far They have been expeditious and responsive

6 years ago

Reply from American Home Shield

Hi Allen,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 5th, 2020

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Verified Customer

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Chuck Satterthwaite

Fast response time when I contacted them with my problem.

6 years ago

Reply from American Home Shield

Hi Chuck,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 5th, 2020

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Verified Customer

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Anonymous

Some items I believe should be covered, but they are not.

6 years ago

Reply from American Home Shield

Hi,
Your feedback is more than appreciated and will help us continue to improve our AHS service!

Mar. 5th, 2020

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Verified Customer

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Cornelius Van Wyk

Their customer service is far below standard - and they are not eager to correct the problem satisfactory

6 years ago

Reply from American Home Shield

Hi Cornelius,
Thank you for providing us with feedback about your American Home Shield customer service experience. I would be glad to speak with you and assist to get the issues resolved.

Mar. 5th, 2020

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Verified Customer

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Amanda

Some of the companies they contract with are not reliable.

6 years ago

Reply from American Home Shield

Hi Amanda,
Your feedback will continue to help us improve. We hope you continue to enjoy!

Feb. 25th, 2020

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Verified Customer

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gary scheifley

fast action to resolve my problems and courteous help

6 years ago

Reply from American Home Shield

Hi Gary,
Your feedback is more than appreciated at American Home Shield! We hope you continue to enjoy a great customer service experience and fast repairs!

Feb. 26th, 2020

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Verified Customer

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Diana Thompson

Easy to request service and quick response time to request.

6 years ago

Reply from American Home Shield

Diana,
I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Feb. 14th, 2020

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Verified Customer

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Schantell

Timely, efficient, and great customer service.

6 years ago

Reply from American Home Shield

Hi Scantell,
It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

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Verified Customer

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Stephanie Slate

Problem resolution with good contractors

6 years ago Edited January 10, 2024

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Verified Customer

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susan stevenson

American home shield gets the work done for a fair price

6 years ago Edited January 10, 2024

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Verified Customer

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Teresa Cogswell

Service fees keep going up AND monthly fees.

6 years ago Edited January 10, 2024

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James Camden

Did not cover AC. Wanted almost $6,000 to install new unit after having them for years. Would replace water softener filter unit either or sump pump that went bad!

10 months ago

Reply from American Home Shield

Hello James Camden,

Thank you for taking the time to reach out to us and let us know of your experience. We apologize the air conditioning was not covered. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 16th, 2025

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Martha

Mmmmm, so far, so good. I can't honestly put a 5-star rating yet, because I haven't received all the services yet.

11 months ago

Reply from American Home Shield

Hello Martha,

Thank you so much for you positive feedback. We appreciate you taking the time to share regarding the experience with AHS. If you need anything please please email us at bestco@ahs.com

Best Regards,

Timari H.

American Home Shield

Jun. 24th, 2025

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Sherry

When I contact AHS for an issue, I receive info within a day from a company that can help.

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 12th, 2025

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Robert

Good service in a timely manner. Help from them on getting the service workers back out to house.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Anoop

Good response time and follow up. But took a bit of time to resolve and my tenants were not too happy!

1 year ago

Reply from American Home Shield

Hi Anoop,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide

Jan. 29th, 2025

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Thomaskutty Varghese

No fpollow up after the completion of work. My repaired fault SURFACE LIGHT STAYS ON still continuing and the repaired SOS Appliance is unreachable.

1 year ago

Reply from American Home Shield

Hi Thomaskutty, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 4th, 2024

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Juan

Does not get the brand company to fix appliances and this takes longer time than necessary.

1 year ago

Reply from American Home Shield

Juan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 16th, 2024

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Louie Moya

Our AC unit went out. It's been 2 weeks since the diagnosis and nothing has been done yet. Today is Friday. Was told it will be done on Monday day or Tuesday. I'll be canceling after they install new unit

2 years ago

Reply from American Home Shield

Dear Louie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 19th, 2024

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Yvonne Reese Staunton, VA

We have had trouble with getting contractors assigned to our projects. Great service from contractors we have had out.

2 years ago

Reply from American Home Shield

Yvonne, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 15th, 2023

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Haiyan Shao

Very good service. Helped us replacing new water heater quickly! We really appreciated!

2 years ago

Reply from American Home Shield

Haiyan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 15th, 2023

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Linda Boise, ID

Excellent Company !! Technicians are on time, reliable, efficient and friendly.

2 years ago

Reply from American Home Shield

Dear Linda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Luis E Vazquez Miami, FL

I have 1 complaint but so far so good. Contract prices keep increasing and that is not good.

2 years ago

Reply from American Home Shield

Dear Luis, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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V G Calexico, CA

Everything was super easy and very professional, communication and attentiveness was great

2 years ago

Reply from American Home Shield

Dear V G, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 19th, 2023

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Felix Baltimore, MD

Decision regarding my services with Patriot plumbing. Unfair because the company didn't provide enough information on their diagnosis

2 years ago

Reply from American Home Shield

Dear Felix, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 3rd, 2023

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