American Home Shield: Read 34,312 User Reviews From Real Homeowners

star star star star star

Joshua Carter Houston, TX

The electrician was great! Super knowledgeable and willing to share knowledge. Great experience

3 years ago

Reply from American Home Shield

Hi Joshua,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2021

star star star star star

sheretta Anderson Biloxi, MS

Friendly, prompt and excellent communication between homeowners and contractors!

3 years ago

Reply from American Home Shield

Hi Sheretta,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2021

star star star star star_border

Roxie Bureman Washington, MO

Once AHS knew that our washer was not fixable, it was a quick process to order a new one. Just waiting on delivery!

3 years ago

star star star star star

Deacon Todd Church Chesaning, MI

They promptly ordered and paid for a new furnace wihtout any hassle or problems. Awesome!

3 years ago

Reply from American Home Shield

Hi Deacon, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

star star star star star

Christen Edwards ,

American Home Shield provided quick prompt service every time I needed a repair.

3 years ago

Reply from American Home Shield

Hi Christen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

star star star star star

Eric Dearth Washington Court House, OH

New to you customer so fare loving it hope to continue having the peace of mind you guys provide

3 years ago

star star star star star

Patriicia A Johnson Englewood, CO

I was able to get a good plumber to my home the very next day and that was a big deal!

4 years ago

star star star star star

Transcendental Meditation Broward Pompano Beach, FL

I am very happy with this service. They respond quickly and do an excellent job.

4 years ago

star star star star star

Val Hessling Barrington, IL

Super fast service when you put in a request. Everyone is professional when you call and helpful.

4 years ago

star star_border star_border star_border star_border

howard rickus Fernley, NV

if you like waiting on the phone for more then 1 hr to get to a response. was charged twice 75$ call fee for the job to be done right, Thomas doors. after the first year it went down from a five star to 1 star.

4 years ago

star star_border star_border star_border star_border

Ricardo M Humble, TX

Terrible service coming from AHS and contractor AC Mechanic. It’s been almost a week waiting to hear from Contractor. Called AHS on several occasions reporting about Contractor not responding to my phone calls.

4 years ago

star star_border star_border star_border star_border

CAL Alpharetta, GA

Horrible service and support. Stay far away!!! They used to have good service, but it has gone downhill. I have been trying to get in touch with them for days staying on hold for hours upon hours to complete a repair.

4 years ago

star star_border star_border star_border star_border

Biljana Cubrovic Atlanta, GA

Awful experience with my dishwasher. Waiting for 7 weeks for a part that never came and the technician visit was canceled. Customer service is a joke, incompetent, vague, telling lies, occasionally rude.

4 years ago

star star star star star

Paul Lucas Honolulu, HI

I really enjoyed having this home warranty to provide with a sense of security for our home.

4 years ago

Reply from American Home Shield

Hi Paul, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 17th, 2020

star star_border star_border star_border star_border

Shane Pritchett Oldsmar, FL

The only thing they are good at is taking my money. I was offered a refund because the appointed Tech nevered showed. That was 6 weeks ago and my Fridge still does not work. I have reached out 7 times with no refund.

4 years ago

Reply from American Home Shield

Hi Shane,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 15th, 2020

star star star star star

jorge serpas Cullman, AL

Quick service. Customer service is great. The gentleman that help me did a great job.

4 years ago

Reply from American Home Shield

Hi Jorge,
Thank you for your feedback about your American Home Shield experience!

Jul. 14th, 2020

star star star star star

John Ray Houston, TX

I like the one time charge policy. I wish service people could carry parts & do repair

4 years ago

Reply from American Home Shield

Hi John,
I hope you continue to enjoy American Home Shield and the customer service we provide!

Jul. 14th, 2020

star star_border star_border star_border star_border

Adil Ibrahim Lincoln, NE

Not satisfied with their service, requested service for my microwave, they told me a contractor would contact me within 24 24 hours, they never did, and there was no follow up from AHS, worthless

4 years ago

Reply from American Home Shield

Hi Adil,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 10th, 2020

star star star star star

Rodney Penny

The website is easy to to create and track work requests and I recieve prompt service.

4 years ago

Reply from American Home Shield

Hi Rodney,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

star star star star star

Rae

They were very easy to work with, quick to find a repairman and their recommendation was top notch!

4 years ago

Reply from American Home Shield

Hi Rae,
Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020

star star star_border star_border star_border

Ron W.

Terrible phone service. Took 30 minutes on hold for someone to answer, then 30 minutes on hold while rep was "calling the Service Provider", then line went dead.

4 years ago

Reply from American Home Shield

Hi Ron,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2020

star star star star star

Houri

They are good, but we have to wait one hour on the phone for customer service to answer the phone.

4 years ago

Reply from American Home Shield

Good morning Houri,
Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020

star star star star star

Jim

They took care of business ASAP I had an ac unit down I called and within days it was Diagnosed

4 years ago

Reply from American Home Shield

Good afternoon Jim,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

star star star star star_border

Barb

They do a very good job. sometimes one has problems with contractors, and they usually get the situation resolved

4 years ago

Reply from American Home Shield

Hi Barb,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

star star star star star

April

Dependable and always knowledgeable. Their contract workers are always professional and kind.

4 years ago

Reply from American Home Shield

Hi April,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

star star_border star_border star_border star_border

Belinda Rodriguez

I was promised a waived service fee to continue to my contract with AFS that would be credited to my account and pay me ahead and was still charged for the month. Extremely unhappy.

4 years ago

Reply from American Home Shield

Hi Belinda,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

star star star star star

Dontavion Smith

They're amazing! Always fix me issues. I recognize you guys, to my friends and family.

4 years ago

Reply from American Home Shield

Hi Dontavion,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

star star star star star

Korticha Bradley-Walker

I've never had an issue with any claim, they're upfront about everything and the service is great

4 years ago

Reply from American Home Shield

Hi Korticha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

star star star star star_border

David Sharpley

Theyâ€™ve been great to work with. I had one claim out of 4 that took a little longer than I wanted it to...

4 years ago

Reply from American Home Shield

Hi David,
Thank you for your feedback!

Jul. 8th, 2020

star star star star star

Emily

Very easy to request service, had no additional costs to pay other than service fees

4 years ago

Reply from American Home Shield

Hi Emily,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

star star star star star

Dr. Marilyn J Payne

The reps are always respectful and courteous with great customer service skills.

4 years ago

Reply from American Home Shield

Hi Dr. Marilyn J Payne,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 8th, 2020

star star_border star_border star_border star_border

Captainhutch Scottsdale, AZ

Worst supplier I have had I the past 25 years. I own three houses and have worked with hundreds of contractors, NONE have over promised and underdelivered more than American Home Shield.

4 years ago

Reply from American Home Shield

Hi,
Your patronage is more than appreciated! Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 26th, 2020

star star star star star_border

Joan Uhl Amherst, WI

I would have given 5 stars but I had a problem getting service one time. Other wise they are prompt and very courteous.

4 years ago

Reply from American Home Shield

Hi Joan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

star star_border star_border star_border star_border

Sean Baca Albuquerque, NM

Typical warranty company... they take the money but when it comes time to pay out to repair, they don't want to pay out. Save $80 dollars a paycheck in a separate account and that is your warranty money.

4 years ago

Reply from American Home Shield

Hi Sean,
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 19th, 2020

star star star star star

Diane Berger-Rogers The Colony, TX

Great experience. They sent WaterTight Pools too my rescue and they did an outstanding job

4 years ago

Reply from American Home Shield

Hi Diane,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 1st, 2020

star star star star star

Roadkill Moore Las Vegas, NV

I did all online with no personnel assistance. Coordinated with Contractor on my own and got fixed.

4 years ago

Reply from American Home Shield

Hi,
Thank you so much for taking the time to leave us this amazing review about your online experience. We hope you continue too enjoy the customer service and contractors we provide!

May. 28th, 2020

star star star star star

Aleshia Blessen Amarillo, TX

My service request was taken care of very quickly and the company that was sent did a great job.

4 years ago

Reply from American Home Shield

Hi Aleshia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 11th, 2020

star star_border star_border star_border star_border

Armida Bautro La Verne, CA

Called for a faucet leak, plumber came but wasn’t able to fix the problem. AHS charged me $100 for nothing. I will definitely cancel this insurance, it’s a waste of money.

4 years ago

Reply from American Home Shield

Hi Armida,
Your feedback is more than appreciated to help us improve your American Home Shield experience. I would be glad to speak with you about the denial and service fee that was paid.

Apr. 28th, 2020

star star star star star

Sammie Shadwick Cleveland, OH

Everything was outstanding from the beginning of call to the completion of the work

4 years ago

Reply from American Home Shield

Hi Sammie,
We are happy to hear you had a positive experience at AHS! We value your input and encourage you to let us know more details about your experience with us.

Apr. 23rd, 2020

star star star star star

Christopher Lewis Lakeland, FL

That you only have to pay the $75 fee per repair, no matter the cost of the repair

4 years ago

Reply from American Home Shield

Hi Christopher,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 13th, 2020

star star star star star

Linda T Florence, AZ

I like the fact that I don't have to find a vendor myself. AHS does that for me.

4 years ago

Reply from American Home Shield

Hi Linda,
We are pleased to hear that you have enjoyed American Home Shield. We hope you will continue to enjoy the professional service we provide.

Apr. 8th, 2020

star star_border star_border star_border star_border

Donna Lansdowne, PA

If only I could give a 0 star. I made one service call with in a year of monthly fees and a $75 service call fee for them to tell me a garbage disposal on contract is covered but not

4 years ago

Reply from American Home Shield

Hi Dona,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and get the issue resolved.

Mar. 26th, 2020

star star star star star

Donald Morse Independence, MO

They were very good. Efficient, had to order parts put them on right away. Everything works fine.

4 years ago

Reply from American Home Shield

Hi Donald,
It was a pleasure to read your review about your American Home Shield experience and the parts that were ordered. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

star star star star star

Ray Severn, MD

The customer service and prompt appointing of a service provider was remarkable.

4 years ago

Reply from American Home Shield

Hi Ray,
It is always a pleasure to read great reviews about our customer experiences and the contractors that complete each repair! I hope you continue to enjoy the level of service that have been exemplified.

Mar. 5th, 2020

star star star star star

Ben Porter New Braunfels, TX

Great service as usual. Service provider was great although it took a while to receive service

4 years ago

Reply from American Home Shield

Hi Ben,
It is always great news to hear form our customers about their home repairs that have been completed by AHS. I hope you continue to enjoy!

Feb. 7th, 2020

star star star star star

B Leon Pleasant Hill, CA

I appreciated the response timelines of my repair request and referral to Major Home Appliance.

4 years ago

Reply from American Home Shield

Hi B Leon,
I am pleased to hear about your repair request that was completed by Major Home Appliances. I hope you continue to enjoy AHS and the service we provide!

Feb. 6th, 2020

star star star star star

Kevin Tucker Union City, CA

We have had American Home Shield for 35 years as always get it serviced from the people they send

4 years ago

Reply from American Home Shield

Hi Kevin,
Your patronage for the past 35 years is more than appreciated on behalf of American Home Shield. It is not everyday that we hear about a long time customer of 35 years and would like to thank you for allowing us to service your home repair needs!

Jan. 17th, 2020

star star_border star_border star_border star_border

Kim Buysse San Diego, CA

Our track light system is out in our condo. I fully expect to buy light bulbs when they go out but I couldn’t believe a failed track system was not covered. I will not renew. A huge waste of hard earned money

4 years ago

Reply from American Home Shield

Hi Kim,
Thank you for sharing feedback about your most recent service request to have the track light repaired. I would be glad to speak with you about the issue.

Jan. 16th, 2020

star star_border star_border star_border star_border

Esthela J Limon Livermore, CA

It would be nice if they take care of the customers! i have a water heater problem for almost a month and still can't get hot water for my kids to take a shower!!!! that's really BAD

4 years ago

Reply from American Home Shield

Hi Esthela,
I hate to hear about your American Home Shield experience and the delay in service to have the water heater repaired. I would be glad to speak with you and reach a resolution.

Jan. 15th, 2020

star star star star star

Tameka Wichita, KS

Very good customer service, very detailed In handling each call I’ve placed to them.

4 years ago

Reply from American Home Shield

Hi Tameka,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 8th, 2020

American Home Shield Reviews