American Home Shield: Read 34,915 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

DS

Can't get to a supervisor. When there are issues it is very difficult to get the situation resolved

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

April White

Customer service is horrible, this company is extremely incompetent and doesn't care about it's patrons.

5 years ago

check_circle

Verified Customer

star star star star star_border

Kathi

Have always responsded promptly and courteously

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

John

difficult to speak with representative and service fee required regardless of service

5 years ago

check_circle

Verified Customer

star star star star star_border

Bonnie

They are fast and sufficient in solving the problems

5 years ago

check_circle

Verified Customer

star star star star star_border

Dana Withers

They are efficient in servicing customer needs.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Don Ware

Bad customer support no locals all call sent to the Philippines and rep English is not good

5 years ago

check_circle

Verified Customer

star star star star star_border

Jimmy Norbel

User friendly site / wide range of services

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Heidi Thomas

Terrible service, lack of communication, won't return phone calls. Waiting a week to get shower fixed

5 years ago

check_circle

Verified Customer

star star star star star_border

John Matthews III

They don't give you enough to replace unfixable appliance.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Scott

They continue to get my ex wife and my account mixed up and notify her about my account business.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Chris Parks

The AC company they use as their vendor is subpar and been challenging to work with.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Patricia Burrell

They only want to replace parts and not all parts are covered.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mathew

They have some of the worse vetoes that tru to give you the min. Knowing they can get more money on other calls

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

They want to fix a 23 year old air condtion

They will not fix air Condtion 23 years old want to keep fixing over an over an I pay 107 every time I call them

5 years ago

check_circle

Verified Customer

star star star star star_border

James Rea

They did a great job getting my refrigerator repared

5 years ago

check_circle

Verified Customer

star star star star star_border

Ann

They came when they said. They did what needed to be done.

5 years ago

check_circle

Verified Customer

star star star star star_border

Allan Sansone

All great just can do better on the monthly fee

5 years ago

check_circle

Verified Customer

star star star star star_border

Judy

Can not talk to anyone, all on line or automated calls

5 years ago

check_circle

Verified Customer

star star star star star_border

Don Wagner

Didnâ€™t cover damage caused by leak in water heater

5 years ago

check_circle

Verified Customer

star star star star star_border

Cristina G Vazquez

they have been fair with what they approve and cover.

5 years ago

check_circle

Verified Customer

star star star star star_border

Y. Smith

Great service,,,wait time too long on the phone

5 years ago

check_circle

Verified Customer

star star star star_border star_border

wood

Slow to resolve problems with vendors who are not completing jobs

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Phil Scherzinger

it took me 45-50 minutes to get an answer to a call yesterday

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Sharen

takes a long time to get them on phone. Emergencies take about 2 to 3 days

5 years ago

check_circle

Verified Customer

star star star star star_border

Kerstyn Vantine

Call centers operator response very frustrating

6 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star_border

Lynette Schumaker

Customer service is impossible to reach by telephone.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Devon Hess

when you call in, it takes too long to talk to a live person

6 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Lalita J Wroten

When you actual use their service they seem you a waste of money and drop you after 20 years of being a customer

6 years ago

check_circle

Verified Customer

star star star star star_border

Danielle Jensen

The service provider was professional and sppedy

6 years ago

check_circle

Verified Customer

star star star star star_border

Bill Swigert

Professional and quick solution . Timely response

6 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Ruby

I love the coverage, but many times it is very slow getting service.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Gerelyn

Lack of Customer Support. Can't communicate issues to contractor before hand

6 years ago Edited September 14, 2021

check_circle

Verified Customer

star star star star star_border

Lana Bryant

They don’t live up to promised response time.

6 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Jennine Woodruff

On hold times are a hour plus. Ac was down for 3 weeks waiting for repair

6 years ago

check_circle

Verified Customer

star star star star star_border

Sarah M.

They take care of what we request of them

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jason Smith North Las Vegas, NV

Never any english speaking people and broken machines take for ever to get repaired or replaced

6 years ago

check_circle

Verified Customer

star star star star star_border

Lisa Maple Heights, OH

Easy to contact and make repair requests

6 years ago

check_circle

Verified Customer

star star star star star_border

Debbie Leesburg, VA

Company corrects problem in a timely manner.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Dianne Ross Saint Louis, MO

Poor service, long wait times, and does not keep their word.

6 years ago

check_circle

Verified Customer

star star star star star_border

David Springer Garland, TX

Because they had my problem fixed quickly.

6 years ago

check_circle

Verified Customer

star star star star star_border

Mike Pickerington, OH

The appliance repairman was excellent. The plumber was not.

6 years ago

check_circle

Verified Customer

star star star star star_border

Sarah Conyers, GA

Prompt, Professional Response and Service Personnel!

6 years ago

check_circle

Verified Customer

star star star star star_border

Tiffany Louisville, KY

Only one service call so far but it was a good experience.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Angela Washington District Heights, MD

My hot water heater went out during the pandemic and they approved the request and didn't complete the work

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Bobbi Rakowski Houston, TX

Took too many contractor visits before deciding to replace my item and then didn't replace at the same quality

6 years ago

check_circle

Verified Customer

star star star star star_border

Charles Wilson Gastonia, NC

Wait time on phone for service response.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dennis Nelson1 Memphis, TN

It took three weeks to get a refrigerator compressor, no Refrigeration for nearly a month. Unacceptable.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kelsey Taylor, TX

Customer service experiences were not good and I never heard back out fixing my AC.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Steve Williams Friendswood, TX

Telephone wait time is always too long, and this was prior to COVID-19.

6 years ago

American Home Shield Reviews