American Home Shield: Read 34,384 User Reviews From Real Homeowners

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GAIL Milwaukee, WI

I been with this company for approximately 5 years, the first claim I put in my payment immediately was raised. I felt that was very unfair.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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REID San Jose, CA

Plumber was very professional and courteous. Problem seems to have been resolved.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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Cathryn Curcio Phoenix, AZ

I may have increased the star however, I’ve been waiting for two weeks from somebody from American home shield to call us regarding a couple of claims that we’re not happy with.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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Sandy Cox North Vernon, IN

They were able to set up an appointment prety quick. They came and took care of the issue.

1 year ago Edited February 1, 2023

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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ROBERT Windermere, FL

Nice to call a business and actually talk to someone and the response is very good.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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Nikki Doran Los Angeles, CA

Had a kitchen stoppage after the first plumber couldn’t fix the problem, American home shield change the order to a faucet I spent numerous hours on the phone trying to fix the order

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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MARTIN

Wasn't expecting such good service, but they have exceeded every expectation. Great company.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Gwen Mavis Odessa, MO

Fast service, and the professional they sent to my home was knowledgeable and friendly.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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LOWELL East Wenatchee, WA

I don't like repeated requests for feedback after already given it once. First you requested by text, now repeated emails. STOP.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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shane crawford Fort Myers, FL

AHS sent out a qualified HVAC Technician. He had my A/C back on track quickly and easily.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Rick Brown Belleville, IL

Not to happy with the monthly payment going up to $86 , going up $20.00 per month $240 a year. I will start looking at your computation

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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RUBEN Ellabell, GA

I like the response and the technician that they sent to your homes, a good company

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Christopher M Hardwick Washington, DC

Ease of service time the tech was very knowledgeable and fixed my problem fast and professional

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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David Koehler Scottsdale, AZ

We were told that the HVAC issue we had was a pre-existing condition so there was really no financial help. However, the Customer Service was good.

1 year ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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teri Herrera Kirkland, WA

Some of the contractors are not professional and often need more than one visit to complete the repair.

1 year ago

Reply from American Home Shield

Hi Teri, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 25th, 2023

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Valerie Lawrence Colorado Springs, CO

Been using them for years ! And has been worth it just having a peace of mind very professional

1 year ago

Reply from American Home Shield

Hi Valerie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 25th, 2023

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SANDY Riverview, FL

They always get my issue taken care of as I have been with them close to 20 years

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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SHERRY Kalispell, MT

Quickly notified a plumber. Modern Plumbing was excellent and quick getting here.

1 year ago

Reply from American Home Shield

Hi Sherry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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PEGGY Salisbury, MD

I have enjoy the immediate informative text regarding the time of service arrival.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 23rd, 2023

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Sonya Fitzpatrick Shreveport, LA

Very understanding and helpful , handled my situation well and in a timely manner.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 23rd, 2023

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Thomas Kotoff Erie, PA

Fast response when help is needed. Willingness to replace when repair not possible.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 19th, 2023

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Vickie Gorrell Raleigh, NC

They do respond and I have had good repair people. I just do not like that my repair was not covered.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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GEORGE GLYMPH Washington, DC

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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DOROTHY Springfield, MO

There services are good, but they raise their prices every year. This last year they really jumped it up there.

1 year ago

Reply from American Home Shield

Dorothy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 18th, 2023

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MICHAEL Queens, NY

Privided prompt response by repair contractor and pay out determination/approval.

1 year ago

Reply from American Home Shield

Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 18th, 2023

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RUDY Sacramento, CA

Customer service was excellent. Also the company sent to repair the problem employees were very knowledgeable.

1 year ago

Reply from American Home Shield

Rudy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2023

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harry crooms Harker Heights, TX

They send out the most incompetent people out to complete the job. Usually it take two or three visit before job is done correctly.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2023

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BARBARA Galveston, TX

It's having help when you need it..and don't have to pay a ton of money for the service.

1 year ago

Reply from American Home Shield

Hi Barbara,
Your feedback is more than appreciated and we hope you continue to enjoy AHS and the coverage we provide!

Jan. 17th, 2023

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Dwight Boyd Renton, WA

Really great service. I would have given 5 starts except for a serious problem with one of your approved vendors

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2023

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Lyniece Brown Independence, MO

Great company with needed benefits. Got service worker out and handled our situation

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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JACOB Boca Raton, FL

Although you claim to replace the appliance we have, you don’t. You put an arbitrary amount for the unit knowing full well it doesn’t meet the specifications of our unit. Your contract is fraudulent!!!

1 year ago

Reply from American Home Shield

Hi Jacob, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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Lena McLarin Atlanta, GA

RealtyRekey tech Brandon was great. Arrived on time. Issue resolved in little time.

1 year ago

Reply from American Home Shield

Lena,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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ANITA Sterling, VA

I am customer of AHS. Have wonderful experience. Very responsively solved problem

1 year ago

Reply from American Home Shield

Anita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Arturo Rivera Sacramento, CA

The response was fast and timely taken care off there was no waiting time thank you

1 year ago

Reply from American Home Shield

Arturo,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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I AM LAJUNE Cold Spring, NY

I never saw the $100 discount from the coupon presented upon signing up. I still have the coupon in my files if anyone can help address

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

Jan. 11th, 2023

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Kristian Barr OH

East scheduling and quick problem resolution. Contractors sent to my house have been great!

1 year ago

Reply from American Home Shield

Kristian, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Denise Cope

Not happy. Had a plumber out he cut a whole in my wall. Told me you would pay to fix it but have heard nothing from you. Case is closed so now I have to take time off of work to call and try to get this fix d.

1 year ago

Reply from American Home Shield

Denise, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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KENYA Beaumont, TX

I think this is a waste of money . You guys cover electrical problems but not the actual work the electrician needs to do the work. I’ll be PAYIN out of pocket I don’t need a middle man

1 year ago

Reply from American Home Shield

Kenya, Thank you for letting us know about your concerns regarding your Electrical request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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Hobart Noll Miami, FL

I have found AHS to be very responsive when it comes to getting appoints for repair when required.

1 year ago Edited July 19, 2023

Reply from American Home Shield

Hobart, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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Richie Logan Allen, TX

I have been dealing with a pool problem for almost 5 months - the contractor that American Home Shield hired messed up the work and now no one will take responsibility! Bad Bad Bad Business American Home Shield!!

1 year ago

Reply from American Home Shield

Hi Richie,
I hate to hear about your AHS service experience and the issues that have arisen to have the pool repairs completed. I would be glad to speak with you to assist with a solution.

Jan. 5th, 2023

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Yulissa Lopez Atlanta, GA

I love this home insurance, they work really fast .. love it love it ❤️❤️

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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STEVEN Clyde, OH

I love their quick response to service request. Customer service pros who speak english

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 5th, 2023

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DONNA Los Angeles, CA

American Home Shield very professional. Leaves me with peace of mind with repairs.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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KIM Mason, OH

Submitted claim and was contacted by a reputable contractor within 48 hours. Appliance

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 29th, 2022

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KEVIN Sequim, WA

I liked that they were able to get everything done on time and was happy with everything completed

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 29th, 2022

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CAROLYN Kennesaw, GA

Very quick response, professional and friendly spokespeople. I have been very impressed.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 29th, 2022

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MARVIN Bradenton, FL

Cooper appliances is the best 5 plus star. Ace Garage door company THE WORST. 000STARS AHS. Not sure yet

1 year ago

Reply from American Home Shield

Hi Marvin,
Thankyou for your feedback!

Dec. 22nd, 2022

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KIRK Fort Wayne, IN

Timeliness of getting a response and a person to come to the house to evaluate the problem.

1 year ago

Reply from American Home Shield

Hi Kirk, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 22nd, 2022

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HAROLD Clyde, NC

AHS was very helpful in helping us replace our 16 year old washing machine. Many Thanks!!

1 year ago

Reply from American Home Shield

Hey Harold, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out.

Sincerely,
Mariah

Dec. 22nd, 2022

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Debbie Hamill Carlisle, PA

I have been waiting since the end of October for someone to come look at our heat pump,problem is still not fixed and its now the end of November I had to wait a month for my washer to finally be replaced

2 years ago

Reply from American Home Shield

Hi Debbie,

I hate to hear about your service experience and the tech who serviced you. I would be glad to speak with you to resolve this.

Nov. 28th, 2022

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