American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Kerstyn Vantine

Call centers operator response very frustrating

5 years ago Edited January 10, 2024

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Lynette Schumaker

Customer service is impossible to reach by telephone.

5 years ago

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Devon Hess

when you call in, it takes too long to talk to a live person

5 years ago Edited January 10, 2024

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Lalita J Wroten

When you actual use their service they seem you a waste of money and drop you after 20 years of being a customer

5 years ago

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Danielle Jensen

The service provider was professional and sppedy

5 years ago

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Bill Swigert

Professional and quick solution . Timely response

5 years ago Edited January 10, 2024

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Ruby

I love the coverage, but many times it is very slow getting service.

5 years ago

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Gerelyn

Lack of Customer Support. Can't communicate issues to contractor before hand

5 years ago Edited September 14, 2021

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Lana Bryant

They don’t live up to promised response time.

5 years ago Edited January 10, 2024

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Jennine Woodruff

On hold times are a hour plus. Ac was down for 3 weeks waiting for repair

5 years ago

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Sarah M.

They take care of what we request of them

5 years ago

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Jason Smith North Las Vegas, NV

Never any english speaking people and broken machines take for ever to get repaired or replaced

5 years ago

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Lisa Maple Heights, OH

Easy to contact and make repair requests

5 years ago

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Debbie Leesburg, VA

Company corrects problem in a timely manner.

5 years ago

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Dianne Ross Saint Louis, MO

Poor service, long wait times, and does not keep their word.

5 years ago

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David Springer Garland, TX

Because they had my problem fixed quickly.

5 years ago

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Mike Pickerington, OH

The appliance repairman was excellent. The plumber was not.

5 years ago

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Sarah Conyers, GA

Prompt, Professional Response and Service Personnel!

5 years ago

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Tiffany Louisville, KY

Only one service call so far but it was a good experience.

5 years ago

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Angela Washington District Heights, MD

My hot water heater went out during the pandemic and they approved the request and didn't complete the work

5 years ago

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Bobbi Rakowski Houston, TX

Took too many contractor visits before deciding to replace my item and then didn't replace at the same quality

5 years ago

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Charles Wilson Gastonia, NC

Wait time on phone for service response.

5 years ago

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Dennis Nelson1 Memphis, TN

It took three weeks to get a refrigerator compressor, no Refrigeration for nearly a month. Unacceptable.

5 years ago

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Kelsey Taylor, TX

Customer service experiences were not good and I never heard back out fixing my AC.

5 years ago

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Steve Williams Friendswood, TX

Telephone wait time is always too long, and this was prior to COVID-19.

5 years ago

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Shirley Potts Chesapeake, VA

Dependable, there will always be a contractor send out.

5 years ago

Reply from American Home Shield

Hi Shirley,
We appreciate your feedback and hope you continue to enjoy!

Aug. 20th, 2020

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Warren Rabe Marion, VA

It took several weeks, but they came through as expected.

5 years ago

Reply from American Home Shield

Hi Warren,
We appreciate your feedback and hope you continue to enjoy!

Aug. 20th, 2020

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Carolyn Parker Allen, TX

bad Experience with appliance repair company. Still waiting for reimbursement.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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mary Amarillo, TX

Have to be on phone for 1.5 hours to talk to a real person; seems like some costs are hidden

5 years ago

Reply from American Home Shield

Hi Mary, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7 am-7 pm.

Aug. 19th, 2020

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Randy P Fredericksburg, VA

They do not replace with like quality, only builders grade junk!

5 years ago

Reply from American Home Shield

Hi Randy,
Thank you for your feedback!

Aug. 13th, 2020

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Harold Sioux City, IA

Always willing to help and get the problem solved

5 years ago

Reply from American Home Shield

Hi Harold, We really appreciate you taking time to share your warranty experience. We look forward to handling your future American Home Shield needs. Have an amazing week.

Aug. 13th, 2020

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Brenna Lindstrom, MN

They've helped us with our issues every time

5 years ago

Reply from American Home Shield

Hi Brenna,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2020

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Tom osbeck Las Vegas, NV

Good service. Quick response. Very nice tech.

5 years ago

Reply from American Home Shield

Hi Tom, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2020

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Josie Glendale, CA

Fast service, very efficient, very affordable

5 years ago

Reply from American Home Shield

Hi Josie, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 12th, 2020

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Paul Veasey Yuma, AZ

Sometimes they send a contractor out that has poor ratings.

5 years ago

Reply from American Home Shield

Hello Paul, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 12th, 2020

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Mark schroeder Peoria, AZ

Follow up is not always as good or as timely as it could be

5 years ago

Reply from American Home Shield

Hi Mark, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 4th, 2020

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Sang Point Pleasant, WV

No one to talk with that you can understand AFTER "on hold" for over an hour!! No way to communicate even online!

5 years ago

Reply from American Home Shield

Hello Sang,
I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.

Aug. 3rd, 2020

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Carmen Norwalk, CA

I haven't had any issues with AHS the service is great

5 years ago

Reply from American Home Shield

Hello Carmen, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 6th, 2020

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joe Goose Creek, SC

because i'm dissatisfied with the service and you continue to bill my credit card for an expired contract

5 years ago

Reply from American Home Shield

Hi Joe, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Verified Customer

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Richard Ranta Carlsbad, CA

They accomplished their evaluation quickly

5 years ago

Reply from American Home Shield

Hi Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

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Verified Customer

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Stephen Bettendorf, IA

Fast service and quality reps that take care of problems

5 years ago

Reply from American Home Shield

Good morning Stephen,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Brent Sodders Urbandale, IA

Service firms are a bit slow - low priority

5 years ago

Reply from American Home Shield

Hi Brent,
Thank you for your feedback!

Aug. 6th, 2020

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Jeff O'fallon, MO

We spent over 5 hours waiting for a service rep to answer our phone calls over 3 days

5 years ago

Reply from American Home Shield

Hi Jeff, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Verified Customer

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Kevin Wilson Bolingbrook, IL

Professional timely and service good work experience

5 years ago

Reply from American Home Shield

Hi Kevin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Kimberly Sugar Land, TX

There seems there is always a problem when a appliance has to be replaced.

5 years ago

Reply from American Home Shield

Hi Kimberly,Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your replacement will always be our priority. We look forward to our continued business together.

Aug. 5th, 2020

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Tina Saint Charles, MO

My dishwasher needs to be replaced and the marked the job complete when it isn't!!

5 years ago

Reply from American Home Shield

Hi Tina, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Tracy Richardson Kalamazoo, MI

Poor quality contractors. Problems do not get resolved. Slow response time.

5 years ago

Reply from American Home Shield

Hello Tracy, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. I have sent a private message with contact information for further assistance.

Aug. 5th, 2020

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Keith ONeal

Your website needs an update and your customer service wait time is outrageous

5 years ago

Reply from American Home Shield

Hi Keith, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. We look forward to our continued business together. I have sent a private message with contact information for further assistance.

Jul. 27th, 2020

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Sheila

There kinda high priced. And should cover more parts.

5 years ago

Reply from American Home Shield

Hello Sheila, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Jul. 27th, 2020

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David Rosenfeld

Their customer service service is horrible. Wait time almost always over an hour. No contractors want to work for them

5 years ago

Reply from American Home Shield

Hi David,
I hate to hear about your unsatisfactory AHS experience. I would be glad to speak with you and get the issues resolved.

Jul. 29th, 2020

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