American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Heidi Thomas

Terrible service, lack of communication, won't return phone calls. Waiting a week to get shower fixed

5 years ago

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John Matthews III

They don't give you enough to replace unfixable appliance.

5 years ago

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Scott

They continue to get my ex wife and my account mixed up and notify her about my account business.

5 years ago

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Chris Parks

The AC company they use as their vendor is subpar and been challenging to work with.

5 years ago

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Patricia Burrell

They only want to replace parts and not all parts are covered.

5 years ago

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Mathew

They have some of the worse vetoes that tru to give you the min. Knowing they can get more money on other calls

5 years ago

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They want to fix a 23 year old air condtion

They will not fix air Condtion 23 years old want to keep fixing over an over an I pay 107 every time I call them

5 years ago

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James Rea

They did a great job getting my refrigerator repared

5 years ago

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Ann

They came when they said. They did what needed to be done.

5 years ago

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Allan Sansone

All great just can do better on the monthly fee

5 years ago

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Judy

Can not talk to anyone, all on line or automated calls

5 years ago

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Don Wagner

Didnâ€™t cover damage caused by leak in water heater

5 years ago

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Cristina G Vazquez

they have been fair with what they approve and cover.

5 years ago

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Y. Smith

Great service,,,wait time too long on the phone

5 years ago

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wood

Slow to resolve problems with vendors who are not completing jobs

5 years ago

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Phil Scherzinger

it took me 45-50 minutes to get an answer to a call yesterday

5 years ago

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Sharen

takes a long time to get them on phone. Emergencies take about 2 to 3 days

5 years ago

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Kerstyn Vantine

Call centers operator response very frustrating

5 years ago Edited January 10, 2024

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Lynette Schumaker

Customer service is impossible to reach by telephone.

5 years ago

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Devon Hess

when you call in, it takes too long to talk to a live person

5 years ago Edited January 10, 2024

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Lalita J Wroten

When you actual use their service they seem you a waste of money and drop you after 20 years of being a customer

5 years ago

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Danielle Jensen

The service provider was professional and sppedy

5 years ago

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Bill Swigert

Professional and quick solution . Timely response

5 years ago Edited January 10, 2024

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Ruby

I love the coverage, but many times it is very slow getting service.

5 years ago

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Gerelyn

Lack of Customer Support. Can't communicate issues to contractor before hand

5 years ago Edited September 14, 2021

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Lana Bryant

They don’t live up to promised response time.

5 years ago Edited January 10, 2024

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Jennine Woodruff

On hold times are a hour plus. Ac was down for 3 weeks waiting for repair

5 years ago

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Sarah M.

They take care of what we request of them

5 years ago

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Jason Smith North Las Vegas, NV

Never any english speaking people and broken machines take for ever to get repaired or replaced

5 years ago

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Lisa Maple Heights, OH

Easy to contact and make repair requests

5 years ago

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Debbie Leesburg, VA

Company corrects problem in a timely manner.

5 years ago

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Dianne Ross Saint Louis, MO

Poor service, long wait times, and does not keep their word.

5 years ago

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David Springer Garland, TX

Because they had my problem fixed quickly.

5 years ago

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Mike Pickerington, OH

The appliance repairman was excellent. The plumber was not.

5 years ago

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Sarah Conyers, GA

Prompt, Professional Response and Service Personnel!

5 years ago

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Tiffany Louisville, KY

Only one service call so far but it was a good experience.

5 years ago

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Angela Washington District Heights, MD

My hot water heater went out during the pandemic and they approved the request and didn't complete the work

5 years ago

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Bobbi Rakowski Houston, TX

Took too many contractor visits before deciding to replace my item and then didn't replace at the same quality

5 years ago

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Charles Wilson Gastonia, NC

Wait time on phone for service response.

5 years ago

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Dennis Nelson1 Memphis, TN

It took three weeks to get a refrigerator compressor, no Refrigeration for nearly a month. Unacceptable.

5 years ago

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Kelsey Taylor, TX

Customer service experiences were not good and I never heard back out fixing my AC.

5 years ago

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Steve Williams Friendswood, TX

Telephone wait time is always too long, and this was prior to COVID-19.

5 years ago

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Shirley Potts Chesapeake, VA

Dependable, there will always be a contractor send out.

5 years ago

Reply from American Home Shield

Hi Shirley,
We appreciate your feedback and hope you continue to enjoy!

Aug. 20th, 2020

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Warren Rabe Marion, VA

It took several weeks, but they came through as expected.

5 years ago

Reply from American Home Shield

Hi Warren,
We appreciate your feedback and hope you continue to enjoy!

Aug. 20th, 2020

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Carolyn Parker Allen, TX

bad Experience with appliance repair company. Still waiting for reimbursement.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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mary Amarillo, TX

Have to be on phone for 1.5 hours to talk to a real person; seems like some costs are hidden

5 years ago

Reply from American Home Shield

Hi Mary, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7 am-7 pm.

Aug. 19th, 2020

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Randy P Fredericksburg, VA

They do not replace with like quality, only builders grade junk!

5 years ago

Reply from American Home Shield

Hi Randy,
Thank you for your feedback!

Aug. 13th, 2020

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Harold Sioux City, IA

Always willing to help and get the problem solved

5 years ago

Reply from American Home Shield

Hi Harold, We really appreciate you taking time to share your warranty experience. We look forward to handling your future American Home Shield needs. Have an amazing week.

Aug. 13th, 2020

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Brenna Lindstrom, MN

They've helped us with our issues every time

5 years ago

Reply from American Home Shield

Hi Brenna,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2020

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Tom osbeck Las Vegas, NV

Good service. Quick response. Very nice tech.

5 years ago

Reply from American Home Shield

Hi Tom, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2020

American Home Shield Reviews