American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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CASSANDRA Phenix City, AL

i LIKE THE FACT THAT ANY REPAIRS I NEED ALL I HAVE TO DO IS CALL AND ITS ALL TALING CARE OF

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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MORRIS Solvang, CA

All the people involved were very professional both the office and the contractor.

1 year ago

Reply from American Home Shield

Hi Morris,
Thank you for sharing your feedback about AHS. I hope you continue to enjoy the coverage and customer service we provide.

Apr. 18th, 2023

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Verified Customer

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C W Atlanta, GA

Great overall coverage with minimal hidden exclusions as compared to other home warranty services.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 17th, 2023

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Verified Customer

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WAYNE Portland, OR

The honesty of our service tech was refreshing. Mike was straight forward about our furnace.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 17th, 2023

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Verified Customer

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MARIANNE Paulden, AZ

AHS makes it very difficult to get things fixed. Nothing happens promptly. Heaven help you if your heat goes out when it's cold or your ac when it's hot.

1 year ago

Reply from American Home Shield

Hi Marianne, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 14th, 2023

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Verified Customer

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Carey Classen Greeley, CO

This is a great product for homes of a certain age when mechanical systems need updating.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 17th, 2023

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Verified Customer

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SARA Stevensville, MD

AHS is always on top of whatever ur problem is and handles the problem. I have had them for 15 yrs

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 17th, 2023

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Verified Customer

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Uptowngirl823 Las Vegas, NV

Yes and no, it’s nice to have someone come to your home to look at an appliance but it’s another to get them to replace it.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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ORRIE Davenport, FL

Fast response, qualified technicians and resolved the issues in a timely matter

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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MARY Evergreen Park, IL

I've utilized the services twice and never received a response to what the actual issue was. I'm still awaiting answer for sink repair I made in Dec.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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JOHN Houston, TX

Fast response time and fast service company response. Fixed our AC unit the very next morning.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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Chandra Hardy Douglasville, GA

I like the professionalism of the customer service representative and the technicians

1 year ago

Reply from American Home Shield

Hi Chandra, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 11th, 2023

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Verified Customer

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Al Rock Cornville, AZ

There are a number of companies that do not want to work with AHS. I've had to find my own plumber and then submit for reimbursement "Less" the service fee. Why should I pay a service fee when none was provided

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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Ravi Sharma Inglewood, CA

Your response times are good, but I am still disappointed with two items that were declined by your vendors and I don't believe they were truthful.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Bill Henke Harker Heights, TX

Have been very saatisfied with my policy & the reps. that handle the calls & scheduling

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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EVELYN Baltimore, MD

Some things are minimally covered. However, i do like that they have a plan for non maintenance items (it is expensive though)

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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DAVID Lakeland, FL

had a problem, called in, repair was made just like that ! job well done thanks

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Yohan Caldwell Fishers, IN

I like the timeless that my problem was solved and fixed and it’s a seamless easy process

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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BARBARA

Professional, speedy repair and replacement. Extremely happy with the service.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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LySandra Spates Summerville, GA

YOU STATE THAT YOU REPLACE APPLIANCES BUT NO WHERE DOES SAY THAT THE CUSTOMER HAS TO COVER THE INSTALLATION. I WILL BE REPORTING YOUR COMPANY TO THE BBB WHERE I CAN VOICE MY COMPLAINT.

1 year ago

Reply from American Home Shield

Hi LySandra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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MARK Houston, TX

All you had to do was say it was preexisting conditions. That would be the case for anyone who pays for the house that’s not brand new. I think you could even make the case for that.

1 year ago

Reply from American Home Shield

Hi Mark, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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Bonny Vigil Santa Fe, NM

I like how easy working with AHS is. I also appreciate how quickly our problems are resolved.

1 year ago

Reply from American Home Shield

Hi Bonny,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 6th, 2023

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Verified Customer

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Nicole Lukemeyer Lake Zurich, IL

The servicer was very polite and informative. He was kind and respectful. Highly recommend!

1 year ago

Reply from American Home Shield

Hi Nicole, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

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Verified Customer

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Richard Gayle Fultonville, NY

They work like they’re supposed to on the first call. If a problem occurs, if follow-up is needed you CAN NOT get assistance. You’ll call 1000 times speak to 3000 and nothing will get done. I’m throwing my money away.

1 year ago

Reply from American Home Shield

Hi Richard, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 5th, 2023

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Verified Customer

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Travis Toliver Creedmoor, NC

Very useful in so many ways, and the people are great help in getting things started

1 year ago

Reply from American Home Shield

Hi Travis, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

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Verified Customer

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hildegard franco

Customer service is horrible. Reps very difficult to understand. It is not allowed to connect clients back to the US. It is forbidden to request supervisor. What company does that?

1 year ago

Reply from American Home Shield

Hi Hildegard, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 5th, 2023

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Verified Customer

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Noreen Jones Lenoir City, TN

The contractors were on time and the did their job quickly and very professionally.

1 year ago

Reply from American Home Shield

Hi Noreen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Verified Customer

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roburt Sonjohn Enid, OK

Fast and quality service. The technicians always respond in a quick way and get the job done right

1 year ago

Reply from American Home Shield

Hi Roburt, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Verified Customer

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KEVIN Seale, AL

American Home Shield service is outstanding!!!! The call center was polite and professional.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Kevin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 4th, 2023

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Verified Customer

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Tammy Briggs Beaumont, TX

Thanks for assisting me with my appliance issues and for assuring me I had nothing to worry about

1 year ago

Reply from American Home Shield

Hi Tammy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 4th, 2023

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Verified Customer

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Quan January Fontana, CA

American Home Shield responded to the issue I had very fast and I appreciate it. Q.

1 year ago

Reply from American Home Shield

Hi Quan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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Verified Customer

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DONNA Cary, NC

I like the coverage AHS offers. The contractors they have sent to my house have been great!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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Verified Customer

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jason alley Marysville, WA

They always schedule service requests quickly and their contractors have been reliable

1 year ago

Reply from American Home Shield

Hi Jason, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2023

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Verified Customer

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MARSHA Martinsville, VA

Great home warranty. Have multiple houses with them and have been a customer for years

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Marsha, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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TAMMY St Louis, MO

I enjoyed there service & timely service they were very knowledgeable & professional

1 year ago

Reply from American Home Shield

Hi Tammy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Verified Customer

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JAMES MA

This interaction with the service agency was prompt, pleasant, and professional.

1 year ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Verified Customer

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CLARK

I received next day service and had a very competent plumber who go the job done.

1 year ago

Reply from American Home Shield

Hi Clark, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 30th, 2023

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Verified Customer

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Ken U.

It's worth it. I glad I had them fix my drains and other issues like garbage disposal or sump pump

1 year ago

Reply from American Home Shield

Hi Ken, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Mar. 30th, 2023

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Verified Customer

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Carl Rogers Los Angeles, CA

They were quick and prompt with connecting me to a local company to help me with my appliances.

1 year ago

Reply from American Home Shield

Hi Carl, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2023

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Verified Customer

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Demetria Hazard Irving, TX

My warranty provides great coverage for my home! The contractors are top notch and do great work.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2023

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Verified Customer

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Tyler Short San Diego, CA

They have sent fraudulent contractors to my home and the dispute resolution process was subpar. Also, if you have contractors you like, you can't request them.

1 year ago

Reply from American Home Shield

Hi Tyler, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 24th, 2023

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Verified Customer

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Justin Credible Wheaton, IL

1 year ago Edited May 15, 2023

Reply from American Home Shield

Hi Justin, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 24th, 2023

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Verified Customer

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CONSTANCE Brunswick, MD

Service was prompt and contractors we very polite, professional and knowledgeable

1 year ago

Reply from American Home Shield

Hi Constance, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2023

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Verified Customer

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T M J Highland, CA

Too many unnecessary email offers. Why If I already have a policy with you. STOP PLEASE the overwhelming amount of emails.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

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Verified Customer

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Leah Adolph Allen Park, MI

I love having American home shield knowing I can pay the service fee and most things are covered.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2023

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Verified Customer

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Derek Hazen Washington, DC

They replaced my furnace and water heater but the contractor they sent didn't finish the job. Good luck talking to someone from AHS. I won't renew coverage next year because of this!

1 year ago

Reply from American Home Shield

Derek, Thank you for letting us know about your concerns regarding your Furnace request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 23rd, 2023

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Verified Customer

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Dana D. Hines, PhD, RN Centreville, VA

Timely response, connected me with contractor who was able to resolve my issue in a timely manner.

1 year ago

Reply from American Home Shield

Hi Dana, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2023

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Verified Customer

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MICHELLE Polk City, IA

They were prompt in setting up my provider and provider was great and fixed my Frig.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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Beatriz Kline Turlock, CA

They got my request then the next day the company called for my appointment to fix my microwave!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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justin knox Pleasant View, TN

In one day they had a technician out to check our dishwasher! They were so quick and helpful!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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