American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Mike Olson

Addressed our needs quickly & to our satisfaction

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing that your process was easy.

Apr. 6th, 2021

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Verified Customer

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Candice Hermitage, TN

Communication was great and customer service was attentive

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 7th, 2021

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Verified Customer

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Maggy Las Vegas, NV

sometimes they send good people and sometimes the companies are really bad

4 years ago

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Verified Customer

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Vicki Davis Bettendorf, IA

They have a limited amount of contractors in my area.

4 years ago

Reply from American Home Shield

Thanks for your honesty. We are working to improve that in the affected areas.

Apr. 2nd, 2021

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Verified Customer

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Steve King Kissimmee, FL

Some contractors are not good and miss appointments without calling.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 7th, 2021

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Verified Customer

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Ray Dorsey Oklahoma City, OK

Because of the last service. It took too long to get the service I need

4 years ago

Reply from American Home Shield

Thanks for sharing your feedback. We are working to improve the overall member experience. Thanks for your patience during this process.

Mar. 18th, 2021

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Verified Customer

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Sumeet Bhasin Allen, TX

Prompt service but not the best contractors they work with!

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. We apologize if you did not always receive that. We look forward to our continued business together. Have a good day.

Mar. 19th, 2021

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Verified Customer

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Mary Jacksonville, FL

It takes too long for issues to be resolved.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 19th, 2021

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Verified Customer

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Luis Vera Radcliff, KY

Sometimes they are good and sometimes take forever to get stuff fixed

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 19th, 2021

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Verified Customer

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Sandra San Antonio, TX

Take the money out of account before the service is done

4 years ago

Reply from American Home Shield

Thanks for sharing your experience. Yes, the service fee will process with the request is entered. Let us know if you need us in the future.

Mar. 18th, 2021

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Verified Customer

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Kristin D Valrico, FL

Very good service, with a little room for improvement.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. Take Care

Mar. 18th, 2021

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Verified Customer

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Scott Polk City, IA

To initiate call was difficult, but service by the plumber was great

4 years ago

Reply from American Home Shield

We hate to hear you had issues with initiating a call to us. We strive to improve in all areas to make your process easy so we appreciate your feedback.

Mar. 18th, 2021

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Verified Customer

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Rob Spring, TX

Simple process to file a claim and quick response

4 years ago

Reply from American Home Shield

We're glad to hear it was quick and easy for you.

Mar. 19th, 2021

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Verified Customer

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Ileana Ortiz Lawrenceville, GA

Top rated contractors and very professional.

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request.

Mar. 19th, 2021

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Verified Customer

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Diana Williamsburg, VA

good service but toke a long time for a replacement.

4 years ago

Reply from American Home Shield

Thank you for your honesty. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 19th, 2021

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Verified Customer

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Ronald Bucholz Independence, OR

Getting to talk to a representative should not take 1 hr. and 20 min. on hold- this is unacceptable!!!!!

4 years ago

Reply from American Home Shield

Hi Ronald,
I would be glad to talk to you about your AHS customer service experience.

Mar. 19th, 2021

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Verified Customer

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Brian Corrales, NM

You don’t contract with the best in the field that is needed

4 years ago

Reply from American Home Shield

We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 19th, 2021

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Verified Customer

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Collotta Bailey Muskogee, OK

They have never failed to come through on any repair job.

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 24th, 2021

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Verified Customer

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Kathryn Woolsey Fresno, CA

Polite, on time. Kind in explaining situation

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 23rd, 2021

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Verified Customer

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Sue Saint Paul, MN

They have everything covered. Wish they had more contractors in my area.

4 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Mar. 23rd, 2021

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Verified Customer

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stanley hill Jacksonville, NC

nobody has got back with me about my heating and air problem

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.

Mar. 22nd, 2021

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Verified Customer

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Victor Doss Long Beach, CA

They always prompt in full filling my work orders requests.

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 16th, 2021

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Verified Customer

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Gilbert Palm Desert, CA

The job got done but slowly with issues with first plumber

4 years ago

Reply from American Home Shield

We thank you for your patience during that process.

Apr. 16th, 2021

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Verified Customer

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Lisa Eason Windsor, MO

They have completely failed to sort out contractors to fix items covered in our home for months at a time.

4 years ago

Reply from American Home Shield

Hi Lisa,
I hate to hear about your most recent AHS experience to get the issue resolved within a timely manner. I would be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

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Verified Customer

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Robert Holmes Dallas, TX

they were able to find a HVAC company in a timely manner

4 years ago

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Verified Customer

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Tom Uebelacker Alpharetta, GA

Good customer service, gave helpful advice on time

4 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 16th, 2021

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Verified Customer

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DARLENE Lincoln, CA

Takes too long for service. It took 3 weeks to get refrigerator repaired!

4 years ago

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Verified Customer

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Craig Huber Alpharetta, GA

Good follow, polite and competent contractors

4 years ago

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Verified Customer

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William Bartlett Valley Mills, TX

Having issue with an appliance not being replaced.

4 years ago

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Verified Customer

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John Graford, TX

They use the fine print to get them out of every claim that will actually happen

4 years ago

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Verified Customer

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Amy Schmitz Surprise, AZ

It's so hard to get ahold of customer service by phone

4 years ago

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Verified Customer

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Erica burdock Citrus Heights, CA

Great coverage and quick response to service requests

4 years ago

Reply from American Home Shield

Hi Erica,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 23rd, 2021

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Verified Customer

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J Lubbock, TX

Waiting to speak to someone is rediculous

4 years ago

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Verified Customer

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Jayewardene Olney, MD

Attend to the problem and resolve efficiently

4 years ago

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Verified Customer

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Theresa Canyon Country, CA

Trying to book emergency work through the policy is disastrous. Was lied to several times by agents on the phone.

4 years ago

Reply from American Home Shield

Hi Theresa,
I hate to hear about your experience to have the emergency repairs completed.

Mar. 15th, 2021

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Verified Customer

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Steve tardy Sun City, CA

Haven't received service yet. Have left message on 3/2 & just received a scheduled date of service for 3/5

4 years ago

Reply from American Home Shield

Hi Steve,
Thank you for bringing this to our attention. I would be glad to speak with you to get the issues resolved.

Mar. 15th, 2021

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Verified Customer

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Mona La Vernia, TX

Coverage. Professionalism responsiveness

4 years ago

Reply from American Home Shield

Hi Mona,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2021

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Verified Customer

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Julian Agoura Hills, CA

The representatives did not resolve my issue for the call. I will need to call back.

4 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 15th, 2021

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Verified Customer

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Dr Cross Moceri Leander, TX

Getting expensive to purchase the contract.

4 years ago

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Verified Customer

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Bob Waxahachie, TX

Good service so far. Slow in answering phone calls

4 years ago

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Verified Customer

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Tammy Fine Prattville, AL

My experience with them so far has been pleasant

4 years ago

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Verified Customer

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John Littleton, CO

Great service and my issues are always resolved.

4 years ago

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Verified Customer

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Debora Childs Acworth, GA

Great company and fast response to service requests.

4 years ago

Reply from American Home Shield

Hi Debora,
We are glad to hear about your experience and the fast responses to your request.

Mar. 4th, 2021

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Verified Customer

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Tonia Shreveport, LA

always room for improvement. Wish it covered garage doors

4 years ago

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Verified Customer

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Mike Fort Worth, TX

They do not replace appliances with comparable units. The contractors they use are very low effort.

4 years ago

Reply from American Home Shield

Hi Mike,
I hate to hear about the replacement issues that were experienced. I would be glad to speak with you and get the issues resolved.

Feb. 27th, 2021

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Verified Customer

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Christina Lemoore, CA

They are timely and courteous and prompt

4 years ago

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Verified Customer

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Bill Love Jackson, MS

great service , 1 day service on last request

4 years ago

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Verified Customer

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Darlene Cucinotta Clermont, FL

Takes too long to obtain authorization for a contractor to complete a repair.

4 years ago

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Verified Customer

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Charlene Borders Willis, TX

They have always got my work orders in promptly

4 years ago

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Verified Customer

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Betty Ducker Wentzville, MO

They got my heat back on within 24 hours

4 years ago

American Home Shield Reviews