American Home Shield: Read 34,312 User Reviews From Real Homeowners

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NapTown Fa'Real Fredericksburg, VA

Excellent response to my issue. Sent knowledgeable and competent technician. Resolved my issue.

1 year ago

Reply from American Home Shield

Dear NapTown, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Therese Chillicothe, OH

It took awhile due to contractor issues, but with the help of AHS, I was able to get my home repair

1 year ago

Reply from American Home Shield

Therese, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Sara Walsh Dayton, OH

Bring customer service back to the US. They seem to be nice and helpful but they are very hard to understand.

1 year ago

Reply from American Home Shield

Dear Sara, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 16th, 2023

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Allen San Angelo, TX

Great company to work with and never had an issue with them ever not taking care of my issues.

1 year ago

Reply from American Home Shield

Allen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

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Sudhir Vaka Portland, OR

AHS has handled my requests professionally and very quick to get a tech assigned.

1 year ago

Reply from American Home Shield

Dear Sudhir, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

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brandon edwards Houston, TX

After covid the company went downhill. You guys send random unqualified people into people's home. I haven't had a decent job done in a couple of years.

1 year ago

Reply from American Home Shield

Dear Brandon, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Aug. 15th, 2023

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Manny Amenta Apex, NC

Hate calling people don’t speak English , to long for service, parts never available. Getting far to expensive . Offer cheaper deals to new customers .

1 year ago

Reply from American Home Shield

Manny, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 4th, 2023

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DENISE RILEY Phoenix, AZ

SERVICE WAS FAST AND VERY RESPONSIVE IN GETTING SOMEONE OUT TO FIX MY PROBLEMS...

1 year ago

Reply from American Home Shield

Denise, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

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Frank Taraborelli Edgewood, MD

It took me 5 weeks to resolve my issue which to repair a washer that was eventually replaced, customer service in a foreign country reading from script is not worth the monthly premium which goes up every year.

1 year ago Edited August 9, 2023

Reply from American Home Shield

Dear Frank, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 2nd, 2023

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Trev O

The tech suggestions, honesty, professionalism, accurate arrival and problem solving.

1 year ago

Reply from American Home Shield

Dear Trev, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 2nd, 2023

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R K

Customer support is not knowledgeable enough to handle some service requests. Have to talk to multiple people to get the request taken care of.

1 year ago

Reply from American Home Shield

Dear RK, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 4th, 2023

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Yolanda Payne Antioch, CA

I have only had 1 claim so far, that required 2 visits and the problem has been resolved.

1 year ago

Reply from American Home Shield

Dear Yolanda, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 26th, 2023

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Kenneth San Antonio, TX

I disliked the fact that the customer rep was rude and I did not understand her due to the lack of fluency in enggglissh.

1 year ago

Reply from American Home Shield

Hi Kenneth, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 19th, 2023

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Linda Olive Branch, MS

I liked the ease of not having to fine help and the speed of getting things fixed

1 year ago

Reply from American Home Shield

Linda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 26th, 2023

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Susan

The plumbers that came needed better fitting uniforms. Not professional looking. Work was performed adequately.

1 year ago

Reply from American Home Shield

Dear Susan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 26th, 2023

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Marian Dayton, OH

Repair company was immediately assigned and we were also given their phone number

1 year ago

Reply from American Home Shield

Dear Marian, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 21st, 2023

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Henry hughes Royse City, TX

Amazing always on time and accurate always gets the job done right the first time

1 year ago

Reply from American Home Shield

Harry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 20th, 2023

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Gabriel Sanchez Sun City, CA

not at all satisfied for the service when AHS contractors have the final say on their inability to fix a simple work order upon what they requested to be completed.

1 year ago Edited July 26, 2023

Reply from American Home Shield

Hi Gabriel,
Please provide your AHS contract number or property address for further assistance.

Jul. 26th, 2023

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Chris Harker Heights, TX

Fast response, customer service, responsible companies they select for service

1 year ago

Reply from American Home Shield

Dear Chris, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

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Tina Ballwin, MO

They quickly responded to my request and assigned someone to attend to my HVAC problem immediately.

1 year ago

Reply from American Home Shield

Tina, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 20th, 2023

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Lisa Wilson

One of my service calls, the contractor came once but never came back to fix the problem. I've called several times and its never been resolved.

1 year ago

Reply from American Home Shield

Lisa, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

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Antonio Miami Beach, FL

Everyone was very courteous and professional, and had knowledge of the subject matter

1 year ago

Reply from American Home Shield

Dear Antonio, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 19th, 2023

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Israel Midland, TX

The response time was good and the service done was quick and explained thoroughly.

1 year ago

Reply from American Home Shield

Israel, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Barbara James St Louis, MO

I have a big problem understanding the customer representative. There English is terrible. AHS needs to have somebody who can speak English fluently

1 year ago

Reply from American Home Shield

Barbara, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 5th, 2023

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Barbara Los Angeles, CA

The quick service was great and the repairman knew what to do to resolve the problem.

1 year ago

Reply from American Home Shield

Barbara, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Patricia

The first time I had work done with you’ll very good I would recommend you to someone.

1 year ago

Reply from American Home Shield

Patricia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Joseph Minneapolis, MN

Easy claim process and timely response. The replacement procedure was relatively straightforward .

1 year ago

Reply from American Home Shield

Dear Joseph, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 21st, 2023

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Ed Knutsen Huntersville, NC

Liked the ease of opening a repair ticket and the response/quality of the repairs.

1 year ago

Reply from American Home Shield

Ed, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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Maurice Atlanta, GA

I like the constant communication that AHS provides to keep their consumers in the loop.

1 year ago

Reply from American Home Shield

Maurice, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 19th, 2023

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Bruce Crestline, CA

There was a delay in the repair because part of the repair was denied at first, but was eventually approved.

1 year ago

Reply from American Home Shield

Bruce, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 15th, 2023

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Nydred Panama City, FL

how quick and fast the service was. The Tech was very professional and easy to talk to

1 year ago

Reply from American Home Shield

Hi Nydred, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

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Reina Las Vegas, NV

I'm so happy with AHS every time I request service immediate they give me the solution Thanks AHS

1 year ago

Reply from American Home Shield

Hi Reina, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah

Jun. 5th, 2023

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Robin Charlotte, NC

This company did a very thorough and effective job! I would highly recommend them to anyone.

1 year ago

Reply from American Home Shield

It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

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Rayca Google

The company AHS has contracted with does not answer their phone. They are NOT making an appointment with me because it’s a “recall.” AHS isn’t doing anything about it. They hire lousy companies!

1 year ago Edited January 10, 2024

Reply from American Home Shield

Rayca, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2023

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Verified Customer

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cowboys Pasadena, TX

Answered the service call quickly and made appointment easily and solved problem.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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JACQUELINE

Fast and efficient service. This was my first claim and i am impressed by the service i received!

1 year ago

Reply from American Home Shield

Hi Jacqueline, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 11th, 2023

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Verified Customer

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Janie Mc Meridian, ID

Since moving to a rural area, I found that there were not enough service providers in the network; this made it difficult to find someone local.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

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Verified Customer

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GARY

Price of mind knowing that we’d be covered in the event something unused happened.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2023

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Verified Customer

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Brandie Terry Palm Beach, FL

It took a long time and a lot more f phone carts to get someone out to diagnose my AC unit.I am trying to find a new home warranty company that will put their customers first

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 10th, 2023

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Verified Customer

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ELIZABETH Dallas, TX

Easy to schedule and they answered all my questions very quickly via the chat option.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2023

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Verified Customer

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SUWIT Kirkland, WA

Very easy to file claim and no hassles with the service people. Great peace of mind.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 10th, 2023

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Verified Customer

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Barrington White New York, NY

Worth the money and the service. Just wish we could get things addressed during weekend hours

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2023

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Verified Customer

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Marina Bodik Irvine, CA

Customer service is horrible, agents saying "we are sorry of inconveniences", however for 8 weeks issue is not solved. I had to call/chat 2ce a week and still no resolution. This is very frustrating .

1 year ago

Reply from American Home Shield

Hi Marina, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 4th, 2023

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Verified Customer

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ANTHONY Cranberry Township, PA

Great service! If they can’t fix they replace. I highly recommend to my family and friends.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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Vince Wolski Yulee, FL

Always crappy AC repairs till you complain and escalate. You can’t complain about a vendor even if they have 400-2000 complaints

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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LARRY Lancaster, CA

I like the consistency of the company. I can always look forward to excellent results

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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ALETA Washington, DC

They have been wonderful with keeping the appliances in my home in working condition.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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Paul schaffer Leavenworth, KS

I've always used American home shield, they have good response time. Good company

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Verified Customer

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FLORINDO Chicago, IL

AHS always does an excellent job Easy to use and very accurate customer service

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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Natalia Salinas

Sometimes the people they decide to contract with are of poor quality. Sometimes the people who answer the phone are very difficult to understand.

1 year ago

Reply from American Home Shield

Hi Natalia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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