American Home Shield: Read 34,384 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Don

Tech had to revisit the site for the same problem,

4 years ago

Reply from American Home Shield

Hi Don,
Thank you for your feedback. I would be glad to speak with you if you are still in need of assistance.

May. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

John TRACY

Problem not solved fan not replaced service listed as completed waited on phone pvr 50 minutes with no answer

4 years ago

Reply from American Home Shield

Hi John,
We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you to discuss the delay.

May. 25th, 2020

check_circle

Verified Customer

star star star star star_border

Bob W

good coverage and courtious, professional associates

4 years ago

Reply from American Home Shield

HI Bob,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

check_circle

Verified Customer

star star star star star_border

David Thompson

Time lag in getting me the disposition of my claim.

4 years ago

Reply from American Home Shield

HiDavid,
Your feedback is greatly appreciated!

May. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Steven Wagner

Had to pay $1150 to get a new water heater installed

4 years ago

Reply from American Home Shield

Hi Steven,
I hate to hear about the non covered cost associated with the repair. I would be glad to speak with you about the repairs.

May. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Wiley

Paid my $100.00 deductible to have my refridgerator checked out for loud noices and occasional freeze up ice maker

4 years ago

Reply from American Home Shield

Good morning Wiley,
We understand your disappointment about the service fee paid. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

May. 20th, 2020

check_circle

Verified Customer

star star star star star_border

Roy Omoto

Good service at a very reasonable job fee.

4 years ago

Reply from American Home Shield

Hi Roy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We hope you continue to enjy the ease of cost that AHS provides.

May. 20th, 2020

check_circle

Verified Customer

star star star star star_border

Bruce Peterson

No push back, just clarification and great options.

4 years ago

Reply from American Home Shield

Good morning Bruce,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2020

check_circle

Verified Customer

star star star star star_border

Douglas Serdinia

The process from start to finish was helpful

4 years ago

Reply from American Home Shield

Hi Douglas,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

check_circle

Verified Customer

star star star star star_border

Debbie Tumis Hallettsville, TX

they are fast on some of the repair calls.

4 years ago

Reply from American Home Shield

Hi Debbie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

check_circle

Verified Customer

star star star star star_border

med Philadelphia, PA

AHS is always there when I request for service.

4 years ago

Reply from American Home Shield

Hi Med,
It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.

May. 6th, 2020

check_circle

Verified Customer

star star star star star_border

Robert Thompson Columbia, SC

Service was good, job was completed to my satisfaction.

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 8th, 2020

check_circle

Verified Customer

star star star star_border star_border

Debra Inglewood, CA

Had to request second evaluation before repairs could be done.

4 years ago

Reply from American Home Shield

Hi Debra,
Thank you for sharing your feedback with American Home Shield. I would be glad to speak with you about your most recent service experience.

Apr. 28th, 2020

check_circle

Verified Customer

star star star star star_border

Narayana S Centreville, VA

The services provided were professional and quick.

4 years ago

Reply from American Home Shield

Hi Narayana,
I hope continue to enjoy a prompt and professional experience with American Home Shield!

Apr. 28th, 2020

check_circle

Verified Customer

star star star star star_border

Stephanie Hixson, TN

Overall, quality contractors and timely service

4 years ago

Reply from American Home Shield

Goodmorning Stephanie,
Thank you for the kind rating! We’re so happy to hear that you have enjoyed American Home SHield and the contractors we provide.

Apr. 28th, 2020

check_circle

Verified Customer

star star star star_border star_border

Sue

Phone customer service is very difficult due to broken english operators.

4 years ago

Reply from American Home Shield

Hi Sue,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 20th, 2020

check_circle

Verified Customer

star star star star star_border

JV

I have had three service calls. Two 5 star and one 1 star.

4 years ago

Reply from American Home Shield

Hi JV,
We are pleased to read your feedback about your AHS experience and hope you continue to enjoy!

Apr. 21st, 2020

check_circle

Verified Customer

star star star star_border star_border

Angie

It takes days to get service- when they show it is usually a Good job.

4 years ago

Reply from American Home Shield

Hi Angie,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Lulu

Quick response to our repair request and resolution!

4 years ago

Reply from American Home Shield

Hi Lulu,
We hope you continue to enjoy the fast response and knowledgeable repairs!

Apr. 21st, 2020

check_circle

Verified Customer

star star star star star_border

S Williams

They were always on time ad did a fast and efficient job.

4 years ago

Reply from American Home Shield

Hi S. Williams,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 20th, 2020

check_circle

Verified Customer

star star star star_border star_border

Alice Principe

So far I've had two repairs after each repair my monthly payment goes up.

4 years ago

Reply from American Home Shield

Hi Alice,
I hate to hear about the payment increases. I would be glad to speak with you and discuss the issue that has been experienced.

Apr. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Carol Ulmer

Always prompt responses to service requests

4 years ago

Reply from American Home Shield

Hi Carol,
We hope you continue to enjoy the fast response and knowledgeable repairs!

Apr. 21st, 2020

check_circle

Verified Customer

star star star star_border star_border

Tajamah Pippen

Because the very 1st time I needed them they didn't cover the job.

4 years ago

Reply from American Home Shield

Thank you for providing your feedback. I hate that were were not able to cover your repairs under the terms of the contract and I hope this does not discourage you from reaching out to us in the future.

Apr. 17th, 2020

check_circle

Verified Customer

star star star star_border star_border

Scott Winrow

They closed one of my service requests before the work was completed

4 years ago

Reply from American Home Shield

Hi Scott,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Leah

Promptness, courteous, somewhat affordable

4 years ago

Reply from American Home Shield

Thanks for your feedback!

Apr. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Gina

Some of the companies they have on call are not the best.

4 years ago

Reply from American Home Shield

Hi Gina,
Thank you for sharing your concerns with AHS. I would be glad to speak with you and discuss your experience.

Apr. 2nd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Cathy

They don't make sure right people services you. They don't stand by the product of the warranty.

4 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for providing us with feedback about your American Home Shield customer service experience. I would be glad to speak with you and assist to get the issues resolved.

Mar. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Michael Sanders

Good company, but sometimes have shady contracts

4 years ago

Reply from American Home Shield

Good afternoon Michael,
Your feedback is more than appreciated and we ope you continue to enjoy American Home Shield!

Mar. 24th, 2020

check_circle

Verified Customer

star star star star_border star_border

Sherri Sanchez

the prices keep raising every year otherwise I would give them a higher rating

4 years ago

Reply from American Home Shield

Hi Sherri,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Mar. 24th, 2020

check_circle

Verified Customer

star star star star_border star_border

Adele Singer

The waiting time to arranhe an appointmenrt for service is way too long!

4 years ago

Reply from American Home Shield

Hi Adele,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Mar. 10th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Desiree Williams

When I called the person I spoke to did not understand that I needed help right away

4 years ago

Reply from American Home Shield

Hi Desiree,
Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you.

Mar. 10th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Wanda Zimmerman

Trouble with installation, the company they hire for their appliance installations is terrible.

4 years ago

Reply from American Home Shield

Hi Wanda,
Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you about the appliance installation.

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Allen

Thus far They have been expeditious and responsive

4 years ago

Reply from American Home Shield

Hi Allen,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 5th, 2020

check_circle

Verified Customer

star star star star star_border

Chuck Satterthwaite

Fast response time when I contacted them with my problem.

4 years ago

Reply from American Home Shield

Hi Chuck,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 5th, 2020

check_circle

Verified Customer

star star star star star_border

Anonymous

Some items I believe should be covered, but they are not.

4 years ago

Reply from American Home Shield

Hi,
Your feedback is more than appreciated and will help us continue to improve our AHS service!

Mar. 5th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Cornelius Van Wyk

Their customer service is far below standard - and they are not eager to correct the problem satisfactory

4 years ago

Reply from American Home Shield

Hi Cornelius,
Thank you for providing us with feedback about your American Home Shield customer service experience. I would be glad to speak with you and assist to get the issues resolved.

Mar. 5th, 2020

check_circle

Verified Customer

star star star star star_border

Amanda

Some of the companies they contract with are not reliable.

4 years ago

Reply from American Home Shield

Hi Amanda,
Your feedback will continue to help us improve. We hope you continue to enjoy!

Feb. 25th, 2020

check_circle

Verified Customer

star star star star star_border

gary scheifley

fast action to resolve my problems and courteous help

4 years ago

Reply from American Home Shield

Hi Gary,
Your feedback is more than appreciated at American Home Shield! We hope you continue to enjoy a great customer service experience and fast repairs!

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star_border

Diana Thompson

Easy to request service and quick response time to request.

4 years ago

Reply from American Home Shield

Diana,
I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Feb. 14th, 2020

check_circle

Verified Customer

star star star star star_border

Schantell

Timely, efficient, and great customer service.

4 years ago

Reply from American Home Shield

Hi Scantell,
It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

check_circle

Verified Customer

star star star star star_border

Stephanie Slate

Problem resolution with good contractors

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star_border

susan stevenson

American home shield gets the work done for a fair price

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star_border

Teresa Cogswell

Service fees keep going up AND monthly fees.

5 years ago Edited January 10, 2024

star star star star star_border

Yvonne Reese Staunton, VA

We have had trouble with getting contractors assigned to our projects. Great service from contractors we have had out.

1 year ago

Reply from American Home Shield

Yvonne, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 15th, 2023

star star star star star

Haiyan Shao

Very good service. Helped us replacing new water heater quickly! We really appreciated!

1 year ago

Reply from American Home Shield

Haiyan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 15th, 2023

star star star star star

Linda Boise, ID

Excellent Company !! Technicians are on time, reliable, efficient and friendly.

1 year ago

Reply from American Home Shield

Dear Linda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

star star star star star

Luis E Vazquez Miami, FL

I have 1 complaint but so far so good. Contract prices keep increasing and that is not good.

1 year ago

Reply from American Home Shield

Dear Luis, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

star star star star star

V G Calexico, CA

Everything was super easy and very professional, communication and attentiveness was great

1 year ago

Reply from American Home Shield

Dear V G, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 19th, 2023

star star star star_border star_border

Felix Baltimore, MD

Decision regarding my services with Patriot plumbing. Unfair because the company didn't provide enough information on their diagnosis

1 year ago

Reply from American Home Shield

Dear Felix, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 3rd, 2023

star star star star star

Patrica Pimentel

So far, very happy after two claims. Nice vendors and waiting period is reasonable.

1 year ago

Reply from American Home Shield

Patricia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

American Home Shield Reviews