American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Ralph Merriweather San Marcos, TX

Good techs sent out to fix issues. Qualified technicians

4 years ago

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Verified Customer

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neil Virginia Beach, VA

easy process. Great contractors. good feedback.

4 years ago

Reply from American Home Shield

Hi Neil,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Thomas Stewart Las Vegas, NV

It still isn’t fixed. And it’s impossible to talk to a service rep that is in the United States

4 years ago

Reply from American Home Shield

Hi Thomas. Thank you for letting us know you have an issue that still has not been resolved. I would happy to speak with to try and resolve the matter.

Jun. 10th, 2021

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Verified Customer

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Peter DeChristopher Vail, AZ

When something breaks it take weeks to a month to replace or repair what is broken

4 years ago

Reply from American Home Shield

Hi Peter, we are sorry to hear that you have not had a positive AHS experience with our company. We understand the importance of resolving repairs as quickly as possible. I will be happy to speak with you if there is still a service issue that needs to be resolved.

Jun. 10th, 2021

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Verified Customer

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Linda Cahill Myrtle Beach, SC

Waiting on parts, since may 12th, call every few days still not done

4 years ago

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Betty Varner Prattville, AL

Very professional found & repaired the problem quickly

4 years ago

Reply from American Home Shield

Hi Betty,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Cynthia Peterson Bowling Green, KY

Monthly premiums went up much more than in past

4 years ago

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Stephanie Sierra Plainfield, NJ

Service technician is usually very quick

4 years ago

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Arthur L Haggerty Merced, CA

Customer service has been outsourced and some reps are difficult to understand.

4 years ago

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Verified Customer

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Emerson Hileman La Rue, OH

Took almost two weeks to get a plumber to replace our hot water heater. 13 days without hot water

4 years ago

Reply from American Home Shield

Hi Emerson. Thank you for taking time to let us know about your AHS repair experience. We know how frustrating it can be when repairs take longer than expected. I will be happy to speak with you regarding this matter.

Jun. 4th, 2021

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Verified Customer

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Nicole Johnson Matawan, NJ

Contractors need to be more reliable & provide better service & products

4 years ago

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Nicolina Neau Livermore, CA

Most of my experience has been professional & fair

4 years ago

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Desiree Baltimore, MD

Responsiveness and resolved issue in a timely manner.

4 years ago

Reply from American Home Shield

Hi Desiree,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

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Verified Customer

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Denotra Gunther Lexington, KY

It is never a smooth or easy process to get any service scheduled and AHS not interested in customer.

4 years ago

Reply from American Home Shield

Hi Denotra, thank you for letting us know you have not been satisfied with your AHS service experience. It is our goal to meet your repair needs as efficiently as possible. I will be happy to speak with you regarding this matter.

Jun. 4th, 2021

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Verified Customer

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Joann Fort Worth, TX

I got a employee that doesn't speak English well.

4 years ago

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Verified Customer

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josie helm Petersburg, VA

they are on time. finish work in a timely manner

4 years ago

Reply from American Home Shield

Hi Josie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

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Verified Customer

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CBG Los Angeles, CA

Great customer service with timely repair turnaround

4 years ago

Reply from American Home Shield

Hi CBG,
We hope you continue to appreciate American Home Shield and the coverage we provide in a timely manner!

Jul. 27th, 2021

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Verified Customer

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Curtis R Frazier Humble, TX

They could have done better with my AC issue!

4 years ago

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Verified Customer

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Gerald Keck Moyock, NC

Good response to repair and replacement requests.

4 years ago

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Verified Customer

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John Smelter Lewes, DE

Lack of communication between company meaning has contractor can cancel and no one's let's the counter know

4 years ago

Reply from American Home Shield

Hi John,
I would like to thank you for bringing the issues to our attention. I would be glad to speak with you and discuss your experience.

Jun. 7th, 2021

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Verified Customer

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Debbie Shaffer Powderly, TX

There are a lot of "we don't cover" in the fine print.

4 years ago

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Verified Customer

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Maria Delgado Cypress, TX

My experience is very good but it is expensive.

4 years ago

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Susan De Land, IL

Lost a star due to price. wish it was cheaper.

4 years ago

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Dennis Fredricks Chickasha, OK

They keep their contract but are slow in response.

4 years ago

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James R Buckner Ooltewah, TN

THEY DO'NT tell you of the hiden charges, not covered a/c repair

4 years ago

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Verified Customer

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Charles James Mesa, AZ

when i call they take care of my problem right away

4 years ago

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Deanna Theis Antelope, CA

They don't cover enough for all the thousands of dollar I spend every month

4 years ago

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Clarence Simpsonville, SC

Their contractors are overall fair. Some are poor and others are outstanding.

4 years ago

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Suhail Maqsood San Francisco, CA

Doesnt cover items like laptops, TV's - I need all my appliances covered not piecemeal based upon your profit margins.

4 years ago

Reply from American Home Shield

Hi Suhail,
I hate to hear about the poor customer service experience with AHS. I would be glad to speak with you to discuss a resolution for the oven.

Jun. 7th, 2021

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Verified Customer

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Bobbi Sherry Antelope, CA

Terrible service. It's been almost a month and my problem has not been resolved. Your agents hang up on me.

4 years ago

Reply from American Home Shield

Hi Bobbi, I am very sorry to hear that your repair issue has not been resolved and that you were hung up on. We are here to address your repair needs and provide a positive experience. I would be happy to spek with you to try and resolve this issue.

Jun. 8th, 2021

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Verified Customer

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Alecia Bailey Deland, FL

So far quality service techs and appliances

4 years ago

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Sun S Macupa Kailua, HI

There have been some delays in getting service done.

4 years ago

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Peggy Argento Huntington Station, NY

The process gets in the way of their success

4 years ago

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Kathy Fort Lauderdale, FL

Once you go online, they are quick to schedule appt.

4 years ago

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Lanedra Lowe Wakulla Springs, FL

They did the job and made sure a company came out.

4 years ago

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Hurst Huntsville, AL

They have responded to every service call promptly

4 years ago

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Robert Benham Fort Myers, FL

Washer and refrigerator problems not solved by either company

4 years ago

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Robert Arnold Dallas, TX

Foreign customer service reps who can't speak or understand English.

4 years ago

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Verified Customer

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Derrick Elmore Goose Creek, SC

Made an appointment for air conditioner and no one called.

4 years ago

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T Elle Augusta, GA

Dont like the pricing. A bit overpriced.

4 years ago

Reply from American Home Shield

Hi T,
I hate to hear about your most recent service experience. I would be glad to speak with you about your service.

May. 26th, 2021

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Verified Customer

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Jacqueline McGlen Upper Marlboro, MD

Online response is quick in getting a service provider.

4 years ago

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Valerie Beaumont, TX

The person really did not fix my problem, the charge of $100, was a waste of my money.

4 years ago

Reply from American Home Shield

Hi Valerie,
I hate to hear about your most recent service experience and the service fee charge. I would be glad to speak with you about your service.

May. 26th, 2021

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Verified Customer

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STELLA CASTILLO Fresno, CA

business practices/ When you sign up for services they don't fully explain how their service works!!

4 years ago

Reply from American Home Shield

Hi Stella,
Thank you for bringing the service issues to our attention. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Jessica Houck Clayton, NC

Good customer service and quick response to problems

4 years ago

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Maria Wood Charlotte, NC

Timely and efficient. Pricing is a bit high.

4 years ago

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Julia Pastor Alpharetta, GA

They quibble with you over what's covered and force you to use a contractor you already had a horrible experience with.

4 years ago

Reply from American Home Shield

Hi Julia,
I will be contacting you to discuss your most recent AHS experience.

May. 27th, 2021

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Verified Customer

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Ytounda Brightmon Forney, TX

Customer service is bad none of the employees are in the United States and they do not understand English well.

4 years ago

Reply from American Home Shield

Hi Ytounda, thank you for taking time to let us know about your service experience. We are very sorry to hear that we did not meet your expectations. We know that it is important to be able to communicate your needs when contacting us. I would be happy to speak with you to address your concerns further.

Jun. 2nd, 2021

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Verified Customer

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Nita kaplan San Antonio, TX

They are a good value and we trust them.

4 years ago

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Mrs Moore Houston, TX

Just don’t like every time having to pay and monthly

4 years ago

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Evelyn Davis Mount Washington, KY

Always gets the job done but takes a little too long

4 years ago

American Home Shield Reviews