American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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migdalia richardson

due to the communication by phone and emails

4 years ago

Reply from American Home Shield

Hi Migdalia,
Thanks for your feedback!

Jul. 27th, 2020

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Verified Customer

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G.Payne

Generally fast and quality service with clear expectations.

4 years ago

Reply from American Home Shield

Hi G. Payne,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Resa Hayward

Small fixes or preventative repairs not warranted ie leaky faucets

4 years ago

Reply from American Home Shield

Hi Resa,
Thank you for sharing feedback.

Jul. 29th, 2020

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Verified Customer

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Leoteen Stevens

My air is still not working. I can not get service rep on the phone

4 years ago

Reply from American Home Shield

Hi Leoteen, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Verified Customer

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Josh Vogel

Poor vetting of contractors, AHS does not follow up on claims in General or denied claims, cancelled my plan today.

4 years ago

Reply from American Home Shield

Hi Josh,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 20th, 2020

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Verified Customer

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Nishanth Fremont, CA

Very professional and worked everything on a timely manner.

4 years ago

Reply from American Home Shield

Hi Nishanth,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Karen Upper Marlboro, MD

Contactability lacking. Talked with someone to cancel but it never happened.

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for posting a review and bringing this to our attention. I would be glad to assist and get the cancellation processed.

Jul. 14th, 2020

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Verified Customer

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Melissa Wheatley Laurel, MD

The agents I spoke with were very helpful.

4 years ago

Reply from American Home Shield

Hi Melissa,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 8th, 2020

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Verified Customer

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Rachel Rosen Lancaster, CA

Premium and deductible makes it expensive.

4 years ago

Reply from American Home Shield

Hi Rachel,
We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

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Verified Customer

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John Snyder Stafford, VA

Took some time to get the vendor to my house

4 years ago

Reply from American Home Shield

Hi John,
Your feedback is more than appreciated!

Jul. 9th, 2020

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Verified Customer

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Jerry M Birmingham, AL

Good, reliable, professional and reasonable value!

4 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020

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Verified Customer

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David Young Las Vegas, NV

high quality and reliable speedy service

4 years ago

Reply from American Home Shield

Hi David,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

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Verified Customer

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P SAMPSON Smyrna, GA

THE SERVICE I RECEIVED WAS GOOD. TELEPHONE WAIT WAS LONG

4 years ago

Reply from American Home Shield

Hi P,
Thank you for your feedback!

Jul. 2nd, 2020

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Verified Customer

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Ida Levelland, TX

For the most part they are quick to help resolve issues

4 years ago

Reply from American Home Shield

Hi Ida,
Your feedback is more than appreciated!

Jul. 15th, 2020

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Verified Customer

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Anthony R Rainford Matthews, NC

They mislead me on their coverage and they provided a loop hole in order not to pay for repairs needed on my AC unit

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for letting us know about the noncovered paid to have the AC repaired. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Kellie Brooksville, FL

Most of the time the company is fast and efficient.

4 years ago

Reply from American Home Shield

Hi Kellie,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 25th, 2020

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Verified Customer

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Marcusparks Dayton, OH

Pretty reliable service and great price wise

4 years ago

Reply from American Home Shield

Hi Marcus,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Verified Customer

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Ella Simpson Crowley, TX

Had nothing but professional service from their vendors

4 years ago

Reply from American Home Shield

HI Ella,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 24th, 2020

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Verified Customer

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Idy Aubrey, TX

Took multiple times to fix the problem

4 years ago

Reply from American Home Shield

Hi Idy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 25th, 2020

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Verified Customer

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Erick Norwalk, CA

They don't cover too much, still have to come out of pocket for repairs. Paid close to 1,000 to repair a.c.

4 years ago

Reply from American Home Shield

Hi Erick,
I would be glad to speak with you!

Jun. 26th, 2020

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Verified Customer

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sharon welch La Quinta, CA

quality work but hard to get a hold of by phone

4 years ago

Reply from American Home Shield

Hi Sharon,

Thank you for taking the time to provide a rating. We hope you continue to enjoy AHS!

Jun. 27th, 2020

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Verified Customer

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Tara Sacramento, CA

The wait on the Phone is Too Long almost an hour or longer unacceptable

4 years ago

Reply from American Home Shield

Hi Tara,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Patrick Mary Esther, FL

Quick to get me connected to a technician. Technician failed twice to fix the issue.

4 years ago

Reply from American Home Shield

HI Patrick,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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Verified Customer

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jerrad Green Bay, WI

aren't transparent with cost of premiums (I am a consumer but I was paying realtor prices for 2 years!)

4 years ago

Reply from American Home Shield

Hi Jerrad,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

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Verified Customer

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Andrea Smyers Weatherford, TX

Being on hold for over an hour, 3 different times is not good customer service.

4 years ago

Reply from American Home Shield

Hi Andrea,
I would be glad to speak with you about the dryer repairs that need to be completed.

Jun. 21st, 2020

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Verified Customer

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Richard Schmidt Keller, TX

The responce time and the vendor fast respond Good service

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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Bobby Sams Round Rock, TX

Good service when needed, easy to contact

4 years ago

Reply from American Home Shield

Good afternoon Bobby,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2020

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Verified Customer

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Daniel Ocasio Cortlandt Manor, NY

Overall great service however I feel it is a little pricey.

4 years ago

Reply from American Home Shield

Hi Daniel,
We would like to thank you for your feedback!

Jun. 21st, 2020

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Verified Customer

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Thomas Rayhart Annapolis, MD

Everything was great but hard to reach by phone

4 years ago

Reply from American Home Shield

Hi Thomas,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 19th, 2020

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Verified Customer

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Michelle Raines Union City, GA

Great service. Very prompt. Easy to schedule service.

4 years ago

Reply from American Home Shield

Hi Michelle,
We appreciate your feedback and hope you continue to enjoy!

Jun. 12th, 2020

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Verified Customer

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jacob roth Naples, FL

parts delay of two months on one repair, finally completed

4 years ago

Reply from American Home Shield

Hi Jacob,
Thank you for your feedback!

Jun. 12th, 2020

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Verified Customer

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Debbie Sharp Texarkana, TX

Good but slow getting contractors assigned

4 years ago

Reply from American Home Shield

Hi Debbie,
Thank you for your feedback!

Jun. 10th, 2020

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Verified Customer

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Mark Padgett Cypress, TX

Their Trade Service Call Fee Of $81.00 is too high.

4 years ago

Reply from American Home Shield

Hi Mark,
Thank you for your feedback about the service fee.

Jun. 10th, 2020

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Verified Customer

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KCR Mililani, HI

RESPONSIVE, CONVENIENT, WISH TRIP/CALL FEES WERE LOWER

4 years ago

Reply from American Home Shield

Hi KCR,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2020

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Verified Customer

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Michael Atlanta, GA

I called and to get my air conditioning fixed. I paid my air conditioner is not fix .no one has called to explain why.

4 years ago

Reply from American Home Shield

Hi Michael,
I would be glad to speak with you and get the issues with your air conditioner resolved.

Jun. 12th, 2020

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Verified Customer

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Ed Taylor Pampa, TX

good service and every issue resolved fast

4 years ago

Reply from American Home Shield

Hi Ed,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 12th, 2020

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Verified Customer

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D. Ware Lancaster, CA

Service is easy enough to use and to make arrangements

4 years ago

Reply from American Home Shield

Hi D. Ware,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 12th, 2020

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Verified Customer

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Cheryl Russell-Smith and Lyle Thielen

Prompt service and great list of contractors.

4 years ago

Reply from American Home Shield

Hi Cheryl and Lyle,
We are pleased to hear about the excellent customer service you have received with AHS and the contractors that have serviced you!

Jun. 11th, 2020

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Verified Customer

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Danni Cole

They have approved all of my covered repairs.

4 years ago

Reply from American Home Shield

Hi Danni,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 4th, 2020

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Verified Customer

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Jeffrey Tyler

Fast response and problems typically resolved efficiently.

4 years ago

Reply from American Home Shield

Hi Jeffrey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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Marcus Wadsworth Des Moines, IA

Easy to use, helpful, fair but deductible can be high.

4 years ago

Reply from American Home Shield

Hi Marcus,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2020

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Verified Customer

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shaundas reason Des Plaines, IL

because they increase prices with notice and their exports do not service customers right away

4 years ago

Reply from American Home Shield

Hi Shaundas,
Thank you for providing AHS with your feedback. I would be glad to speak with you about your experience and the price increase.

Jun. 3rd, 2020

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Verified Customer

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G R Wagner Dallas, TX

timely and efficient very good thanks

4 years ago

Reply from American Home Shield

Hi GR,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs.

Jun. 5th, 2020

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Verified Customer

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Bob Vasta Woodbridge, VA

Provided good response for cooktop replacement

4 years ago

Reply from American Home Shield

Hi Bob,
I am pleased to hear about the excellent service you have received and the cooktop replacement. I hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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Ray Spurlock

Very easy to navagate the site and very promote service

4 years ago

Reply from American Home Shield

Hi Ray,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2020

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Verified Customer

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Phil Wallace

Consistent with problem resolution on service request

4 years ago

Reply from American Home Shield

Hi Phil,
We’re so glad you had a good experience and hope you continue to enjoy AHS!

May. 26th, 2020

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Verified Customer

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Colin

Got the job done and in a reasonable amount of time.

4 years ago

Reply from American Home Shield

Hi Colin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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Marcia Segedy

After 2 weeks I'm still waiting for my air conditioner to be repaired

4 years ago

Reply from American Home Shield

Hi Marcia,
Thank you for providing us with feedback about your experience. I will be contacting you to get the repairs completed!

May. 23rd, 2020

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Verified Customer

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George Patterson

Excellent service, but wait time was longer than I wanted

4 years ago

Reply from American Home Shield

Hi George,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 22nd, 2020

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Verified Customer

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anonymous

Because sometimes they're great and sometimes they claim no responsibility.

4 years ago

Reply from American Home Shield

Hi,
Your feedback is greatly appreciated!

May. 23rd, 2020

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