American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Carol Ulmer

Always prompt responses to service requests

4 years ago

Reply from American Home Shield

Hi Carol,
We hope you continue to enjoy the fast response and knowledgeable repairs!

Apr. 21st, 2020

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Verified Customer

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Tajamah Pippen

Because the very 1st time I needed them they didn't cover the job.

4 years ago

Reply from American Home Shield

Thank you for providing your feedback. I hate that were were not able to cover your repairs under the terms of the contract and I hope this does not discourage you from reaching out to us in the future.

Apr. 17th, 2020

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Verified Customer

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Scott Winrow

They closed one of my service requests before the work was completed

4 years ago

Reply from American Home Shield

Hi Scott,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 17th, 2020

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Verified Customer

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Leah

Promptness, courteous, somewhat affordable

4 years ago

Reply from American Home Shield

Thanks for your feedback!

Apr. 17th, 2020

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Verified Customer

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Gina

Some of the companies they have on call are not the best.

4 years ago

Reply from American Home Shield

Hi Gina,
Thank you for sharing your concerns with AHS. I would be glad to speak with you and discuss your experience.

Apr. 2nd, 2020

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Verified Customer

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Cathy

They don't make sure right people services you. They don't stand by the product of the warranty.

4 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for providing us with feedback about your American Home Shield customer service experience. I would be glad to speak with you and assist to get the issues resolved.

Mar. 23rd, 2020

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Verified Customer

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Michael Sanders

Good company, but sometimes have shady contracts

4 years ago

Reply from American Home Shield

Good afternoon Michael,
Your feedback is more than appreciated and we ope you continue to enjoy American Home Shield!

Mar. 24th, 2020

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Verified Customer

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Sherri Sanchez

the prices keep raising every year otherwise I would give them a higher rating

4 years ago

Reply from American Home Shield

Hi Sherri,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Mar. 24th, 2020

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Verified Customer

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Adele Singer

The waiting time to arranhe an appointmenrt for service is way too long!

4 years ago

Reply from American Home Shield

Hi Adele,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Mar. 10th, 2020

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Verified Customer

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Desiree Williams

When I called the person I spoke to did not understand that I needed help right away

4 years ago

Reply from American Home Shield

Hi Desiree,
Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you.

Mar. 10th, 2020

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Verified Customer

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Wanda Zimmerman

Trouble with installation, the company they hire for their appliance installations is terrible.

4 years ago

Reply from American Home Shield

Hi Wanda,
Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you about the appliance installation.

Mar. 10th, 2020

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Verified Customer

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Allen

Thus far They have been expeditious and responsive

4 years ago

Reply from American Home Shield

Hi Allen,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 5th, 2020

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Verified Customer

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Chuck Satterthwaite

Fast response time when I contacted them with my problem.

4 years ago

Reply from American Home Shield

Hi Chuck,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 5th, 2020

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Verified Customer

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Anonymous

Some items I believe should be covered, but they are not.

4 years ago

Reply from American Home Shield

Hi,
Your feedback is more than appreciated and will help us continue to improve our AHS service!

Mar. 5th, 2020

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Verified Customer

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Cornelius Van Wyk

Their customer service is far below standard - and they are not eager to correct the problem satisfactory

4 years ago

Reply from American Home Shield

Hi Cornelius,
Thank you for providing us with feedback about your American Home Shield customer service experience. I would be glad to speak with you and assist to get the issues resolved.

Mar. 5th, 2020

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Verified Customer

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Amanda

Some of the companies they contract with are not reliable.

4 years ago

Reply from American Home Shield

Hi Amanda,
Your feedback will continue to help us improve. We hope you continue to enjoy!

Feb. 25th, 2020

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Verified Customer

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gary scheifley

fast action to resolve my problems and courteous help

4 years ago

Reply from American Home Shield

Hi Gary,
Your feedback is more than appreciated at American Home Shield! We hope you continue to enjoy a great customer service experience and fast repairs!

Feb. 26th, 2020

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Verified Customer

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Diana Thompson

Easy to request service and quick response time to request.

4 years ago

Reply from American Home Shield

Diana,
I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Feb. 14th, 2020

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Verified Customer

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Schantell

Timely, efficient, and great customer service.

4 years ago

Reply from American Home Shield

Hi Scantell,
It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

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Verified Customer

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Stephanie Slate

Problem resolution with good contractors

4 years ago Edited January 10, 2024

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Verified Customer

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susan stevenson

American home shield gets the work done for a fair price

4 years ago Edited January 10, 2024

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Verified Customer

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Teresa Cogswell

Service fees keep going up AND monthly fees.

5 years ago Edited January 10, 2024

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Linda Boise, ID

Excellent Company !! Technicians are on time, reliable, efficient and friendly.

1 year ago

Reply from American Home Shield

Dear Linda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Luis E Vazquez Miami, FL

I have 1 complaint but so far so good. Contract prices keep increasing and that is not good.

1 year ago

Reply from American Home Shield

Dear Luis, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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V G Calexico, CA

Everything was super easy and very professional, communication and attentiveness was great

1 year ago

Reply from American Home Shield

Dear V G, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 19th, 2023

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Felix Baltimore, MD

Decision regarding my services with Patriot plumbing. Unfair because the company didn't provide enough information on their diagnosis

1 year ago

Reply from American Home Shield

Dear Felix, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 3rd, 2023

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Patrica Pimentel

So far, very happy after two claims. Nice vendors and waiting period is reasonable.

1 year ago

Reply from American Home Shield

Patricia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Pansy Nashville, TN

Each person came on time. They came in and went to work on both items called for.

1 year ago

Reply from American Home Shield

Dear Pansy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Norberto Rodriguez Chantilly, VA

I got an excellent service. I received a new Microware from American Home Shield. Thanks.

1 year ago

Reply from American Home Shield

Norberto, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Sep. 20th, 2023

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Richard Red Bluff, CA

Easy to order service on line, but if the necessity to speak to a live person arises, not so easy to do.

1 year ago

Reply from American Home Shield

Dear, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 15th, 2023

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Carol

Worker was very kñowledgable, kind, had the needed parts and was on time. Thank you.

1 year ago

Reply from American Home Shield

Carol, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 13th, 2023

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Myonee and Mike Masi Dover, DE

We were charged $125 just to have someone come in 5 days to check our AC only to tell us, they won't do anything because it is still good and working. $125 one time payment.

1 year ago

Reply from American Home Shield

Myonee, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 21st, 2023

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Larry Shapiro Reseda, CA

All service issues should be handled this easily. Problem was solved within a couple hours of placing the call.

1 year ago

Reply from American Home Shield

Dear Larry, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Daniel Tracy, CA

They are prompt to respond to a call for service and a good value for the money.

1 year ago

Reply from American Home Shield

Dear Daniel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Veronica

The people no AHS subcontracts with are professional and appear knowledgeable in their craft.

1 year ago

Reply from American Home Shield

Veronica, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 28th, 2023

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Nathan Belleville, IL

Technician was super nice but showed up towards end of window and meant I lost a good part of the day.

1 year ago

Reply from American Home Shield

Nathan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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kim gorton Phoenix, AZ

Efficient professional timely. However difficult to understand do to not speaking good english

1 year ago Edited September 6, 2023

Reply from American Home Shield

Kim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 24th, 2023

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Joseph Las Vegas, NV

Claims were handled in a satisfactory manner once addressed snafu was corrected.

1 year ago

Reply from American Home Shield

Joseph, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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Cindy LA

When the company you call came. 4 things needed changing. They told me you would not change the coil.. Take me off your books. I am canceling your company.

1 year ago

Reply from American Home Shield

Dear Cindy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Aug. 24th, 2023

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Christine Tampa, FL

Recent plumbing issues have been resolved. Fast service and knowledgeable people.

1 year ago

Reply from American Home Shield

Christine, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 24th, 2023

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Ronnie Newport News, VA

What covered by the plan often a challenge to figure out. Hard to understand the employees on the phone due to strong accents.

1 year ago

Reply from American Home Shield

Ronnie, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

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Steve Murray Rio Verde, AZ

Very East to put in a Claim. An excellent Appliance Repair Company and Repairman.

1 year ago

Reply from American Home Shield

Steve, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

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David

Repairs went without any problem. Plumbers were quick, efficient and very professional.

1 year ago

Reply from American Home Shield

Dear David, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 24th, 2023

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Joseph Loganville, GA

So far the service has been good. Have had them out on 2 instances w/ satisfactory results.

1 year ago

Reply from American Home Shield

Joseph, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 23rd, 2023

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Mike Herriott Summerville, SC

Liked the promptness of scheduling contractors. Disliked the quality of some of the contractors and lack of follow-up from AHS

1 year ago

Reply from American Home Shield

Dear Mike, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 23rd, 2023

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Elizabeth Saint Paul, MN

The service provider showed up in a timely manner, had the part with him and it was an easy fix

1 year ago

Reply from American Home Shield

Elizabeth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 23rd, 2023

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Virginia Hamilton, OH

We think that the company does a good job getting the right people to do the job on time.

1 year ago

Reply from American Home Shield

Virginia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 23rd, 2023

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Aurora Colton, CA

The service was great and the technician was on top of things (time, knowledge, and courtesy).

1 year ago

Reply from American Home Shield

Aurora, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 23rd, 2023

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K K

Peace of mind is costly now a days and finding a good choice for the money you are paying is hard

1 year ago

Reply from American Home Shield

K K, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 23rd, 2023

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Tenilia

When I can understand the person answering the phone is is great. This call was great

1 year ago

Reply from American Home Shield

Tenilia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 23rd, 2023

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