American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Bradley Luke JR. Phenix City, AL

Because you are not allowed to speak with a manager when necessary.

3 years ago

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CharlesFeild Vallejo, CA

Follow through on projects. That's it. Long wait on phone.

3 years ago

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Nyoaki Grant Charlotte, NC

Bad customer service and no follow up when with is not completed

3 years ago

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Ross Birmingham, AL

Once they find out problems they have it fixed

3 years ago

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Gabrielle Arlington, TX

The techs are knowledgeable and extremely polite

3 years ago

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Darrell Fort Gibson, OK

Quick response from approved service contractors.

3 years ago

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Diane Lexington, KY

Quality of service providers has improved greatly.

3 years ago

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Denise Conte Tomball, TX

Quick response, great repair contractors

3 years ago

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Darnell Bossier City, LA

Always provide quick service or resolution

3 years ago

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R Glass Atlanta, GA

Items listed on contract are not always covered for service or repair

3 years ago

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Vanessa Faukner Fresno, CA

They usually have to order the parts to make repairs.

3 years ago

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ANTHONY PIERCE Fayetteville, GA

STILL WAITING TO GET MY WASHER FIXED FOR THE 2ND TIME,SAME PROBLEM.

3 years ago

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Green Juliette Converse, TX

Satisfied With work done. Professional and promptness

3 years ago

Reply from American Home Shield

Hi Green,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2021

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Richard Hulsman Dayton, OH

Unexpected charges and rate increases were drawbacks for me.

3 years ago

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Marcy Murchison Canton, MI

Good contractor company recommendations given for each job

3 years ago

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Richard Saint Charles, MO

Scheduled an appointment and got on the issue right away

3 years ago

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Michelle Atkinson Nixa, MO

Their work is great, but they are not good at communicating

3 years ago

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CB Chesapeake, VA

Timeliness, ease of making a claim.........

3 years ago

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Dhameer Waithe Oxford, GA

Find and dispatch service personnel promptly

3 years ago

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Kenneth A. Duhon Beaumont, TX

Good company for insurance on appliances

3 years ago

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Edward El Paso, TX

They are quick to respond @ the coverage is pretty good

3 years ago

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Victoria Becker Cornville, AZ

Professional service and complete and on time.great!

3 years ago

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Lalani Fitzhugh White Hall, AR

Serious need for representatives that communicate in English

3 years ago

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Gerard Fazio Addison, TX

My problem got resolved in a timely manner.

3 years ago

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Pennie Mays Apopka, FL

Some of the vendors are not timely or professional

3 years ago

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Khalid Lhaggazi Falls Church, VA

Quick service and reliable, on time delivery

3 years ago

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Adelle Fort Mill, SC

Coverage has decreased and rates have increased. Call center is not helpful when you call for support.

3 years ago

Reply from American Home Shield

Hi Adelle,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

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Luis carballo Marietta, GA

Service was timely, good results and cordial people

3 years ago

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Beverly Bunis Smyrna, GA

Customer Service Agents are hard to reach and do not accomplish in correcting billing and scheduling issues

3 years ago

Reply from American Home Shield

Hi Beverly,
I hate to hear about your most recent AHS customer service experience to get the issues repaired. I would be glad to speak with you and get the issues resolved.

Jan. 28th, 2021

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Les Dorfman Thousand Oaks, CA

I had to report the vendor to ASH as they were the worst of the worst and have been put on never come to my home again.

3 years ago

Reply from American Home Shield

Hi Les,
I hate to hear about your most recent American Home Shield experience to have the issues repaired. I would be glad to speak with you and get the issues resolved.

Jan. 21st, 2021

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Susan Savo Escondido, CA

contract is not adhered to, service techs are not reputable, management does not return calls, no guarantee on service

3 years ago

Reply from American Home Shield

Hi Susan,

I hate to hear about your most recent AHS experience to have the repairs completed. I would be glad to speak with you to reach a resolution.

Jan. 21st, 2021

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robert bovee San Diego, CA

good customer service, but too long wait for appointment

3 years ago

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Kathleen Frederica, DE

Contractors and plumbers are not qualified and don't fix the job.

3 years ago

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Ed Koller Bluffton, SC

Very unhappy about an HVAC issue. AC broken would not give us a check. We will cancel soon.

3 years ago

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kathy White, GA

Fast response and repaired issue on a timely basis.

3 years ago

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Marcia Ferguson Homestead, FL

their appliance vendor is just plain bad. Have already had to use a different A/C vendor.

3 years ago

Reply from American Home Shield

Hi Marcia,
Thank you for sharing your feedback regarding the most recent issues that have arose with AHS. I would be glad to speak with you to reach a resolution.

Jan. 15th, 2021

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Rosemarie Lauria Bonita Springs, FL

Wait time for plumber and AC was longer than I expected

3 years ago

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Kim Grove City, OH

The companies they send out for repairs are not always reliable

3 years ago

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Stephanie Dayton, OH

Sending someone fast and able to send a report quickly

3 years ago

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Donna Biersack Rochester, MN

Good service. Very prompt affiliated companies

3 years ago

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Nicole Harvey, LA

They are very hard to get in touch with wait times are unreal

3 years ago

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Herman McNeil

Been responsive. Good customer service and value.

3 years ago

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Teresa Talley

After 25 years of good service, they refuse to renew. Call offered a monthly raise of $46 to keep them

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Linda Bell

This year they did not use reputable companies. One company tried to charge us an extra amount of unnecessary things.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it. Please provide your

Apr. 2nd, 2021

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Art Cooper

Takes their contractors multiple days to set up a appt to diagnosis the problem

3 years ago

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Stephen Whitney

They sometimes don't know what the contractor has and has not done.

3 years ago

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frank surico

Good effort on latest project...but not quite perfect...

3 years ago

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Henry Ross

The customer service can be improved. The hold times are enormous

4 years ago

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Duvan Luu

The technician was very good and very professional

4 years ago

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Therese

Person to person service when calling could be better

4 years ago

American Home Shield Reviews