American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Dave Costanzo

Claims paid ratio is good along with good vendors

3 years ago

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Tyler Rist Citrus Heights, CA

Waiting for nearly a month to get my washer fixed with a family of 7. Absolutely ridiculous

3 years ago

Reply from American Home Shield

Hi Tyler,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the washer repairs.

Mar. 4th, 2022

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John Spears Benton, AR

Easy to setup up an appointment on the website.

3 years ago

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Barbara Vaupel Emmaus, PA

Takes way too long to complete repairs and they repeatedly fix things that should just be replaced

3 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Michael Petrescu Mc Kinney, TX

When I had to replace the water heater it took more than a week

3 years ago

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Eunice J Rouse Bowie, MD

Monthly premium has gone up every year and I plan to find new home protection service.

3 years ago

Reply from American Home Shield

Hi Eunice. Thank you for your feedback. We want you to see the value in the coverage we offer. We would be happy to follow up with you to discuss your concerns further.

Mar. 4th, 2022

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Jacqueline Stanton Glen Burnie, MD

I placed a request for service, yet no one has contacted me or complete this service request

3 years ago

Reply from American Home Shield

Hi Jacqueline,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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David S Hrynda Jacksonville, FL

I called in late Jan for service on my micro wave. It is now Feb 25 and it's still not repaired or working.

3 years ago

Reply from American Home Shield

Hi David,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the microwave repairs.

Mar. 4th, 2022

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RICHARD D GEAR Scottsdale, AZ

They are working on the problem, but it is taking several weeks

3 years ago

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Verified Customer

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Cathe Snyder Sarasota, FL

Fast and easy to use the online requests for service.

3 years ago

Reply from American Home Shield

Hi Cathe,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Feb. 21st, 2022

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Verified Customer

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Juanita Copeland Charlotte, NC

Horrible treatment by customer service Representative name Fred last week. Still No Service on my claim.

3 years ago

Reply from American Home Shield

Hi Juanita. Thank you for taking time to tell us about your experience. I am sorry to hear that you are not happy with the service you received I would be happy to speak with you to address this matter further.

Feb. 19th, 2022

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Joe Kulikowski Laguna Niguel, CA

Last service call was not resolved due to unprofessional contractor

3 years ago

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Hristina Destin, FL

Terrible and extremely long, took 4 days to receive reimbursement offer when it was supposed to be 24 hours

3 years ago

Reply from American Home Shield

Hi Hristina,
I hate to hear about the delay in service to receive the reimbursement. I would be glad to further assist you and discuss your experience.

Feb. 18th, 2022

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Verified Customer

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Roy Warner Dallas, TX

Replacement products need better quality

3 years ago

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Verified Customer

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Mischelle Russell Kennewick, WA

The service people have been prompt and professional

3 years ago

Reply from American Home Shield

Hi Mischelle,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 21st, 2022

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Verified Customer

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Prakash Dindyal Roosevelt, NY

Good customer service, but the vendors are poor with their experience and service

3 years ago

Reply from American Home Shield

Hi Prakash,
I hate to hear about the delay in service with AHS. I would be glad to further assist you and discuss your experience.

Feb. 18th, 2022

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Verified Customer

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Deborah A Allen Hillside, NJ

Great service they send somebody right away love it

3 years ago

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Christine & Peter Baker Olive Branch, MS

5 visits to repair an ice maker in our GE refrigerator and still not done.

3 years ago

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Verified Customer

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Joe Monsour Ambridge, PA

3 times here not fixed each company said the other one is responsible for ordering parts mean while washer not fixed

3 years ago

Reply from American Home Shield

Hi Joe. Thank you for taking time to let us know the problem has not been fixed. I would be happy to follow up with and assist with a resolution to the issue.

Feb. 18th, 2022

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Verified Customer

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Steven Kozak Georgetown, TX

Waiting to make claims on line, but there is no option to since re-keying.

3 years ago

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Nazaahah Amin Baltimore, MD

the service was next day and was thorough

3 years ago

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James Long Tucson, AZ

Good experience with recent repair in home.

3 years ago

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Verified Customer

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Timothy John Hannon Rancho Cucamonga, CA

Quick and easy to open a request for service

3 years ago

Reply from American Home Shield

Hi Timothy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 21st, 2022

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Verified Customer

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Jim Fontana, CA

It has been over a month and I'm still waiting on my job to be completed

3 years ago

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Verified Customer

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Janine Linda Pierson Ridgefield, WA

This garage door company and employee did a great job.

3 years ago

Reply from American Home Shield

Hi Janine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2022

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Verified Customer

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Amanda Latson Arlington, TX

It was good, technician was good from Swat plumbing

3 years ago

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Saju Skaria Phoenix, AZ

Overall average- expensive too compared to similar companies

3 years ago

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Sonja wilson Fort Worth, TX

They work with you through your problems

3 years ago

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Rick Hester Fuquay-Varina, NC

My refrigerator has been broken for a month, they have tried 4 different appliance company's and it's still not fixed.

3 years ago

Reply from American Home Shield

Hi Rick,
I hate to hear about the delay in service that was experienced to have the refrigerator repaired. I would be glad to speak with you to reach a resolution.

Jan. 25th, 2022

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Jona henry Apache Junction, AZ

Sometimes they send capable contractors and sometimes they don't

3 years ago

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Pharr Andrews Dallas, TX

It is very difficult to resolve contractor issues when they arise.

3 years ago

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Erica Fresno, CA

I've been waiting for my heater to be fixed and it's been almost a month and still not fixed

3 years ago

Reply from American Home Shield

Hi Erica. Thank you for bringing this issue to our attention. I am sorry to hear that your heat has not been repaired. I would be happy to speak with you to discuss this matter further.

Jan. 26th, 2022

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Verified Customer

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Frankie Cummings Savannah, GA

Respone was very fast, but the follow-up is greatly lacking.

3 years ago

Reply from American Home Shield

Hi Frankie. Thank you for bringing your concerns to our attention. I would be happy to look into this issue further and follow up with you.

Jan. 18th, 2022

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Verified Customer

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Elizabeth Varner Santa Monica, CA

Have not been able to get a refund for a service I never received despite multiple phone calls. Very annoying.

3 years ago

Reply from American Home Shield

Hi Elizabeth. Thank you for letting us know you have not received a refund you are expecting. I would be happy to look into this issue and follow up with you.

Jan. 18th, 2022

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Karen E Mccrillis Casa Grande, AZ

horrible hung up on many times Sending unqualified plumbers took forever It has now been 6 weeks and still not right

3 years ago

Reply from American Home Shield

Hi Karen. Thank you for your feedback. I am sorry to hear that your plumbing issue has not been resolved. I would be happy to speak with you to address this matter further.

Jan. 18th, 2022

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Verified Customer

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Shaketha Mikel Houston, TX

AHS quickly responds when called. I appreciate that.

3 years ago

Reply from American Home Shield

Hi Shaketha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 18th, 2022

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Verified Customer

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Carl P Bittinger Weirton, WV

Set up to get a new oven talked to representative have it ordered

3 years ago

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Judy Geisler Auburn Hills, MI

They were helpful and willing to answer my questions.

3 years ago

Reply from American Home Shield

Hi Judy,
We appreciate your feedback and hope you continue to enjoy AHS!

Jan. 19th, 2022

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Verified Customer

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jack freinhar Los Angeles, CA

most of their contractors are professional and do the job

3 years ago

Reply from American Home Shield

Hi Jack,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2022

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Verified Customer

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Beckey Waxhaw, NC

Lack of being able to speak to someone when there is an issue,

3 years ago

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Carolyne Johnson Balch Springs, TX

It look like every year they the price go up. the fee is supposed to be 75 but always charge extra .

3 years ago

Reply from American Home Shield

Hi Carolyne. Thank you for your feedback. We do want you to see the value in having your home warranty coverage with AHS. I would be happy to speak with you to discuss your concerns further.

Jan. 13th, 2022

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Verified Customer

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Ada Ruiz Franklin, TN

They found someone right away to do the job.

3 years ago

Reply from American Home Shield

Hi Ada,
We appreciate your feedback and hope you continue to enjoy AHS!

Jan. 19th, 2022

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Verified Customer

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Inocencia Marvin Buford, GA

Very disappointed at the slow response to my three service requests.

3 years ago

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Verified Customer

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John Richards Marietta, GA

Prompt support when needed. Capable service staff.

3 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2022

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Verified Customer

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Michael Temple, TX

All problems resolved in a decent timely manner

3 years ago

Reply from American Home Shield

Hi Michael,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 7th, 2022

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Verified Customer

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Sue Craig Wixom, MI

Technician came in a reasonable time when called

3 years ago

Reply from American Home Shield

Hi Sue,
We appreciate your feedback and hope you continue to enjoy AHS!

Jan. 7th, 2022

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Verified Customer

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Glenn Davis Wasilla, AK

So far no issues with the clients that are selected

3 years ago

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Sameera Nalla Minneapolis, MN

Attempting to replace a broken appliance from this company (and the delivery service) has been a nightmare.

3 years ago

Reply from American Home Shield

Hi Sameera. Thank you for letting us know about your experience with replacing and delivering the appliance. I would be happy to look into this matter further and follow up with you.

Dec. 31st, 2021

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Verified Customer

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Suzanne Carnegie, PA

They were very prompt in responding to my issue

3 years ago

Reply from American Home Shield

Hi Suzanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 3rd, 2022

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Verified Customer

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Jeff Harrison La Quinta, CA

For the most part AHS is good within initial appointment

3 years ago

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