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American Home Shield Reviews

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8.8

Overall Score

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Frank Vargas

Efficient in getting item access and follow up repaired,

3 years ago Edited January 10, 2024

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Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank

Apr. 5th, 2021

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Eric Scheckenbach Collegeville, PA

They charged me the service even though their servicemen didn’t fix the problem and didn’t even bring tools in.

3 years ago

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Reply from American Home Shield

Hi Eric,
I would be glad to speak with you about the furnace repairs that were not completed by the tech.

Apr. 1st, 2021

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Jim Ashburn, VA

Only drawback is restricted vendors for service

3 years ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 6th, 2021

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Anita Hansen Sanford, FL

They have helped me out often in my old house.

3 years ago

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Reply from American Home Shield

We are glad we were able to help you with your home's malfunctions. Thanks for sharing.

Apr. 2nd, 2021

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Tina Barberton, OH

Slow to repair at times and doesn’t cover all parts for repair anymore

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience.

Apr. 6th, 2021

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Mike Olson

Addressed our needs quickly & to our satisfaction

3 years ago Edited January 10, 2024

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Reply from American Home Shield

Thanks for sharing that your process was easy.

Apr. 6th, 2021

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Candice Hermitage, TN

Communication was great and customer service was attentive

3 years ago

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Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 7th, 2021

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Maggy Las Vegas, NV

sometimes they send good people and sometimes the companies are really bad

3 years ago

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Vicki Davis Bettendorf, IA

They have a limited amount of contractors in my area.

3 years ago

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Reply from American Home Shield

Thanks for your honesty. We are working to improve that in the affected areas.

Apr. 2nd, 2021

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Steve King Kissimmee, FL

Some contractors are not good and miss appointments without calling.

3 years ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 7th, 2021

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Ray Dorsey Oklahoma City, OK

Because of the last service. It took too long to get the service I need

3 years ago

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Reply from American Home Shield

Thanks for sharing your feedback. We are working to improve the overall member experience. Thanks for your patience during this process.

Mar. 18th, 2021

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Sumeet Bhasin Allen, TX

Prompt service but not the best contractors they work with!

3 years ago

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Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. We apologize if you did not always receive that. We look forward to our continued business together. Have a good day.

Mar. 19th, 2021

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Mary Jacksonville, FL

It takes too long for issues to be resolved.

3 years ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 19th, 2021

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Luis Vera Radcliff, KY

Sometimes they are good and sometimes take forever to get stuff fixed

3 years ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 19th, 2021

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Sandra San Antonio, TX

Take the money out of account before the service is done

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. Yes, the service fee will process with the request is entered. Let us know if you need us in the future.

Mar. 18th, 2021

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Kristin D Valrico, FL

Very good service, with a little room for improvement.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. Take Care

Mar. 18th, 2021

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Scott Polk City, IA

To initiate call was difficult, but service by the plumber was great

3 years ago

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Reply from American Home Shield

We hate to hear you had issues with initiating a call to us. We strive to improve in all areas to make your process easy so we appreciate your feedback.

Mar. 18th, 2021

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Rob Spring, TX

Simple process to file a claim and quick response

3 years ago

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Reply from American Home Shield

We're glad to hear it was quick and easy for you.

Mar. 19th, 2021

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Ileana Ortiz Lawrenceville, GA

Top rated contractors and very professional.

3 years ago

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Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request.

Mar. 19th, 2021

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Diana Williamsburg, VA

good service but toke a long time for a replacement.

3 years ago

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Reply from American Home Shield

Thank you for your honesty. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 19th, 2021

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Ronald Bucholz Independence, OR

Getting to talk to a representative should not take 1 hr. and 20 min. on hold- this is unacceptable!!!!!

3 years ago

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Reply from American Home Shield

Hi Ronald,
I would be glad to talk to you about your AHS customer service experience.

Mar. 19th, 2021

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Brian Corrales, NM

You don’t contract with the best in the field that is needed

3 years ago

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Reply from American Home Shield

We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 19th, 2021

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Collotta Bailey Muskogee, OK

They have never failed to come through on any repair job.

3 years ago

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Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 24th, 2021

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Kathryn Woolsey Fresno, CA

Polite, on time. Kind in explaining situation

3 years ago

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Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 23rd, 2021

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Sue Saint Paul, MN

They have everything covered. Wish they had more contractors in my area.

3 years ago

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Reply from American Home Shield

Thanks for sharing your feedback.

Mar. 23rd, 2021

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stanley hill Jacksonville, NC

nobody has got back with me about my heating and air problem

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.

Mar. 22nd, 2021

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Victor Doss Long Beach, CA

They always prompt in full filling my work orders requests.

3 years ago

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Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 16th, 2021

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Gilbert Palm Desert, CA

The job got done but slowly with issues with first plumber

3 years ago

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Reply from American Home Shield

We thank you for your patience during that process.

Apr. 16th, 2021

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Lisa Eason Windsor, MO

They have completely failed to sort out contractors to fix items covered in our home for months at a time.

3 years ago

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Reply from American Home Shield

Hi Lisa,
I hate to hear about your most recent AHS experience to get the issue resolved within a timely manner. I would be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

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Robert Holmes Dallas, TX

they were able to find a HVAC company in a timely manner

3 years ago

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Tom Uebelacker Alpharetta, GA

Good customer service, gave helpful advice on time

3 years ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 16th, 2021

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DARLENE Lincoln, CA

Takes too long for service. It took 3 weeks to get refrigerator repaired!

3 years ago

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Craig Huber Alpharetta, GA

Good follow, polite and competent contractors

3 years ago

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William Bartlett Valley Mills, TX

Having issue with an appliance not being replaced.

3 years ago

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John Graford, TX

They use the fine print to get them out of every claim that will actually happen

3 years ago

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Amy Schmitz Surprise, AZ

It's so hard to get ahold of customer service by phone

3 years ago

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Erica burdock Citrus Heights, CA

Great coverage and quick response to service requests

3 years ago

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Reply from American Home Shield

Hi Erica,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 23rd, 2021

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J Lubbock, TX

Waiting to speak to someone is rediculous

3 years ago

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Jayewardene Olney, MD

Attend to the problem and resolve efficiently

3 years ago

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Theresa Canyon Country, CA

Trying to book emergency work through the policy is disastrous. Was lied to several times by agents on the phone.

3 years ago

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Reply from American Home Shield

Hi Theresa,
I hate to hear about your experience to have the emergency repairs completed.

Mar. 15th, 2021

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Steve tardy Sun City, CA

Haven't received service yet. Have left message on 3/2 & just received a scheduled date of service for 3/5

3 years ago

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Reply from American Home Shield

Hi Steve,
Thank you for bringing this to our attention. I would be glad to speak with you to get the issues resolved.

Mar. 15th, 2021

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Mona La Vernia, TX

Coverage. Professionalism responsiveness

3 years ago

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Reply from American Home Shield

Hi Mona,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2021

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Julian Agoura Hills, CA

The representatives did not resolve my issue for the call. I will need to call back.

3 years ago

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Reply from American Home Shield

Hi,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 15th, 2021

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Dr Cross Moceri Leander, TX

Getting expensive to purchase the contract.

3 years ago

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Bob Waxahachie, TX

Good service so far. Slow in answering phone calls

3 years ago

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Tammy Fine Prattville, AL

My experience with them so far has been pleasant

3 years ago

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John Littleton, CO

Great service and my issues are always resolved.

3 years ago

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Debora Childs Acworth, GA

Great company and fast response to service requests.

3 years ago

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Reply from American Home Shield

Hi Debora,
We are glad to hear about your experience and the fast responses to your request.

Mar. 4th, 2021

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Tonia Shreveport, LA

always room for improvement. Wish it covered garage doors

3 years ago

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Mike Fort Worth, TX

They do not replace appliances with comparable units. The contractors they use are very low effort.

3 years ago

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Reply from American Home Shield

Hi Mike,
I hate to hear about the replacement issues that were experienced. I would be glad to speak with you and get the issues resolved.

Feb. 27th, 2021