American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Joyce Ferguson Stone Harbor, NJ

I had one very positive provider response and one that was not.

3 years ago

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Verified Customer

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Christine Clifford Maineville, OH

I had a heat pump that had a problem. They had someone come out but I never heard back from the company on next steps.

3 years ago

Reply from American Home Shield

Hi Christine, I would be glad to speak with you to get the heat pump issue resolved.

May. 12th, 2021

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Verified Customer

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James Bush China, TX

Very fast getting contractor out to repair AC.

3 years ago

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Verified Customer

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William Britton Coraopolis, PA

Claim they will replace broken appliances but are only willing to keep putting bandaids on them.

3 years ago

Reply from American Home Shield

Hi William,
I hate to hear about the unresolved experience to have the appliances replaced.

May. 14th, 2021

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Verified Customer

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Cedric Bagneris New Orleans, LA

20yrs customer my monthly payments keep going up.

3 years ago

Reply from American Home Shield

Hi Cedric,
Your patronage over the past 20 years is more than appreciated. I hope you continue to enjoy American Home Shield and the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Anonymous Vacherie, LA

They debited my account for my monthly payment without my concent.

3 years ago

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Verified Customer

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Jeff Vicars Belton, TX

Contract wording seems clear then you find out much is not covered. I find employees do not care.

3 years ago

Reply from American Home Shield

Hi Jeff,
I hate to hear about your most recent AHS customer service experience. I owuld be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Dee Key Houston, TX

Good service but sometimes hard to reach

3 years ago

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Verified Customer

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Lukreshia Bolden Houston, TX

Recent Customer Service information that was iinstructed to do, and the situation got worse

3 years ago

Reply from American Home Shield

Hi Lukreshia,
Thank you for bringing the issues to our attention. I would be glad to speak with you to get the issues resolved.

Apr. 28th, 2021

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Verified Customer

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Pramod Jain Las Vegas, NV

It takes a long time to get someone on the phone

3 years ago

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Anonymous Converse, TX

Good service but dont like regular rate increases

3 years ago

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Verified Customer

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Chris Vallery Fayetteville, NC

Difficulty putting in work order, takes days to weeks to resolve issue.

3 years ago

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Verified Customer

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Rico Paez Shorewood, IL

Saved $$ on older appliance/s repairs recently

3 years ago

Reply from American Home Shield

Hi Rico,
Thank you for sharing your feedback about your AHS experience. It is our goal to ease the cost home home repairs.

Apr. 23rd, 2021

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Verified Customer

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N Demian Littleton, CO

Some vendors are great others not so great

3 years ago

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Frank Hoelzel Katy, TX

Very difficult to talk to a Customer Rep

3 years ago

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Verified Customer

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Bob LiVolsi Austin, TX

Changed max payments recently and vendors have become very unreliable and incompetent

3 years ago

Reply from American Home Shield

Hi Bob,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Dissatisfied Customer Warner Robins, GA

Inferior repair men, hard to work with and charged me to end contract after being a customer for years

3 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent AHS experience to have the issues repaired. I would be glad to speak with you to reach a possible resolution.

Apr. 28th, 2021

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Verified Customer

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Kermit Macaulay Vancouver, WA

Limited vendors, but they did find us some finally

3 years ago

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Verified Customer

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Lynne Braverman Round Rock, TX

Most of the time quick turnaround and reliable contractors

3 years ago

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Diana Ortiz Denton, TX

Response time for repair work. We waited a week for it.

3 years ago

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Verified Customer

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Lou Franklin, OH

They could do better with the customer service phone line.

3 years ago

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Verified Customer

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Phyllis Columbia, MO

Great service and appreciated the lock smith assigned.

3 years ago

Reply from American Home Shield

Hi Phyllis,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 23rd, 2021

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Verified Customer

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James Carver Katy, TX

Successful plumbing repair sink and toilet

3 years ago

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Vernester Anderson Clarksdale, MS

On at least three occasions the assigned contractor failed to show

3 years ago

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Verified Customer

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Roger Ayers Fort Smith, AR

Easy to file a claim and prompt response

3 years ago

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Verified Customer

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Anonymous Haymarket, VA

Poor service, can't get billing correct--goes up every year, bad service reps and companies.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Verified Customer

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Gary Tunstall Sr Sun City, CA

Couldn't get plumber out until next day.

3 years ago

Reply from American Home Shield

Thanks for sharing that we were able to get a contractor out within a day. We hope it was no major inconvenience for you and that it was quickly resolved.

Apr. 8th, 2021

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Verified Customer

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Lakesha Baltimore, MD

Very detailed about what's wrong with appliances

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together.

Apr. 8th, 2021

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Verified Customer

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Betty Mitchell Austin, TX

Service providers are sometimes less than high quality.

3 years ago

Reply from American Home Shield

We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 13th, 2021

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Verified Customer

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Stacie Humble, TX

Customer service was great and they fixed my item.

3 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 9th, 2021

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Verified Customer

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R.Smith San Luis Obispo, CA

I can not talk to a human being. contract changed w/o prior notice

3 years ago

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Estelle Seefeldt Manchester, CT

They want money upfront but takes forever to get anything resolved

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Estelle,
Thank you for sharing feedback about your experience.

Apr. 20th, 2021

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Verified Customer

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Cloud Geissinger Oceanside, CA

Very responsive but many of my services are not covered

3 years ago

Reply from American Home Shield

Thanks for your honesty.

Apr. 13th, 2021

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Verified Customer

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Anonymous King George, VA

The customer service is deplorable. It so bad you feel helpless and you pay too much to feel that way.

3 years ago

Reply from American Home Shield

Hi,
Thank you for bringing the issues to our attention. We hate to hear about your unsatisfactory customer service experience.

Apr. 8th, 2021

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Verified Customer

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Michael Tinker Fairfield, IA

I have a heat pump out for over a week and no contractor has been contacted. Act like the miserable health insurers

3 years ago

Reply from American Home Shield

Hi Michael,
Thank you for bringing the heat pump delay to our attention. I would be glad to speak with you to get the issues resolved.

Apr. 13th, 2021

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Verified Customer

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Lametrice Neal Antioch, CA

Because I have to wait until May 9, 2021 to get my dishwasher repaired. I feel like I should just buy a new one.

3 years ago

Reply from American Home Shield

Hi Lametrice,
Thank you for bringing the dishwasher delay to our attention. I would be glad to speak with you to get this resolved.

Apr. 13th, 2021

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Verified Customer

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Jackie Lexington Park, MD

They are taking way to long to respond and approve repairs now. Not like they were in the past.

3 years ago

Reply from American Home Shield

Hi Jackie,
I hate to hear about the delay in service that has been experienced.

Apr. 13th, 2021

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Verified Customer

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Carrie Elliott Broaddus, TX

They get you the best repairmen when possible!

3 years ago

Reply from American Home Shield

Yes, that is our goal. Thanks for sharing.

Apr. 16th, 2021

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Verified Customer

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Michael Zutz Manitowoc, WI

Some workers are very hard to understand

3 years ago

Reply from American Home Shield

We're working on improving that. Thanks.

Apr. 16th, 2021

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Verified Customer

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Tamela Park Round Rock, TX

most of the time i like the companies they send out

3 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 13th, 2021

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Verified Customer

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Krista Williams Nashville, AR

Communication could have been better and quicker

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 1st, 2021

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Verified Customer

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Mike Bryan Naperville, IL

Friendly staff and easy website to navigate

3 years ago

Reply from American Home Shield

Thanks for sharing that our site is user friendly. We appreciate it.

Apr. 1st, 2021

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Verified Customer

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Doris Lee Washington, DC

American Home Shield sends competent contractors

3 years ago

Reply from American Home Shield

We try to ensure the best technicians come out to service you. Thanks for sharing.

Apr. 1st, 2021

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Verified Customer

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Robert Hauser Joliet, IL

Good company but I can never speak with a live person!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working to improve the call volume to make your experience better.

Apr. 2nd, 2021

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Verified Customer

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Wendy Phillips Ada, OK

Now that we live in a good service area it is a real value

3 years ago

Reply from American Home Shield

We're glad to hear that.

Apr. 1st, 2021

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Verified Customer

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Dan Strafford, MO

They cover what they say they do good costumer service

3 years ago

Reply from American Home Shield

Keeping your membership is important to us. Thanks.

Apr. 1st, 2021

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Verified Customer

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David Mc Kinney, TX

We added pool coverage on our insurance, we made two requests to get help with our pool equipment, none was covered

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Plo San Jose, CA

They tend to get the job done right the first time.

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Apr. 2nd, 2021

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Verified Customer

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Laurie Gallegos Aurora, CO

Excellent to work with and coverage. Price is a little high

3 years ago

Reply from American Home Shield

It's good to hear we are providing the service to match the price. Thanks for sharing.

Apr. 5th, 2021

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Verified Customer

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Jacob Flippin Sherwood, AR

They are always quick to respond to service requests.

3 years ago

Reply from American Home Shield

We try to resolve your issue as quickly as possible. Thanks for sharing.

Apr. 5th, 2021

American Home Shield Reviews