American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Bella Ibanez Diamond Bar, CA

Work is done and the contractors do arrive timely.

3 years ago

Reply from American Home Shield

Hi Bella,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2021

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Verified Customer

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Gerald Cain Dallas, TX

Service is good. Price getting too high.

3 years ago

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Grant Hamilton Columbus, OH

I have had two bad experience's with the two companies you sent out.

3 years ago

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Pamela Coleman Channelview, TX

The costs keeps going up and there is always some reason to deny service .

3 years ago

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Abbie Jemmott Wexford, PA

Responsiveness of contractors is generally good.

3 years ago

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Verified Customer

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Sunit Verma San Diego, CA

knowledgeable technician. good experience

3 years ago

Reply from American Home Shield

Hi Sunit,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 14th, 2021

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Verified Customer

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Jay Cottrell Glen Burnie, MD

Customer service is beyond bad. The agents never gave me a return call and my problem was never solved

3 years ago

Reply from American Home Shield

Hi Jay,
Thank you for making us aware of your most recent AHS experience. I would be glad to speak with you to discuss your most recent experience and the lack of service provided.

Dec. 8th, 2021

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Ricky Manassas, VA

Little pricey, but there plans for every budget

3 years ago

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Johnny Johnson North Las Vegas, NV

Difficulty replacing stuff, but did repair my appliance

3 years ago

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Lynh

Never picks up my phone calls or follow ups

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lynh. Thank you for your feedback. I am sorry to hear that you have not been pleased with the plumbers. I would be happy to speak with you regarding any unresolved issue.

Dec. 8th, 2021

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Verified Customer

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Daniel LoTempio Iowa City, IA

Fast response to service calls with plumbers and heating.

3 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2021

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David Hogan Miramar Beach, FL

It is hard to get your suppliers to respond quickly, no matter the problem

4 years ago

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John Russell Killeen, TX

I had my refrigerator repaired 5 times by 4 different repairmen and can't get it coded out or replaced

4 years ago

Reply from American Home Shield

Hi John. Thank you for bringing your concerns regarding your refrigerator to our attention. I would be happy to speak with you further regarding this matter.

Nov. 30th, 2021

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Youlander Carson

Great Customer service and Technician was punctual.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 14th, 2021

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Verified Customer

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Barbara D Stanard Hyattsville, MD

Many times American Home Shield did not complete my job request.

4 years ago

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Verified Customer

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SOLOMON AYANAW HABTU Herndon, VA

response and solve my home appliance issues

4 years ago

Reply from American Home Shield

Hi Soloman,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 1st, 2021

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Michael Priest Hewitt, TX

Service techs are usually able to resolve problem.

4 years ago

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Patty Bowen Harrisburg, PA

It seems the operators do not listen and respond appropriately to an issue.

4 years ago

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stefanie plummer Palm Coast, FL

Good fast service, just price keeps increasing

4 years ago

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Robert Boyles Richland, WA

It has been over 2 months and still waiting on dishwasher to be installed

4 years ago

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Verified Customer

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Devon Escoffery Brooksville, FL

It was a great time talking to each customer service

4 years ago

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Verified Customer

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Corlista H Hardman Cleveland, OH

There when I needed them. Quick responses to my problems.

4 years ago

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Samuel Lynon Enterprise, AL

The service is not always adequate. The quality of all service is not the same.

4 years ago

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Celeste Thomas Bakersfield, CA

Timely, professional and completed the job quickly.

4 years ago

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Ernest Lewis Claymont, DE

I had a good experience, just alot of miscommunication

4 years ago

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Rhonda Cicak

Awful. Can't get help to fix my dishwasher after I have paid my copay

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rhonda,
I hate to hear about the delay in service to have the dishwasher repaired. I would be glad to speak with him to get the repairs completed.

Nov. 17th, 2021

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Verified Customer

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Scott Freinberg Clarksville, MD

I had to call a dozen times to get my issue resolved and I am still waiting on a reimbursement for the $100 fee

4 years ago

Reply from American Home Shield

Hi Scott,
I hate to hear about your most recent service experience. I would be glad to speak with you about the reimbursement.

Nov. 17th, 2021

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NICHOLAS CZARUK Fayetteville, NC

waitung 3 months plus for 2 heat pumps to be repaired and no cooperation from your office to resolve this matter

4 years ago

Reply from American Home Shield

Hi Nicholas. I am sorry to hear that your heat pumps have not been repaired after 3 months. I would be happy to follow up with you to assist with resolving this issue.

Nov. 17th, 2021

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A Davidson Birmingham, AL

Billing issues, was told one price but changed a higher one.

4 years ago

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Verified Customer

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Elayne Birch New Orleans, LA

After initial visit from repairman I heard nothing from AHS until I called two weeks later.

4 years ago

Reply from American Home Shield

Hi Elayne. Thank you for letting us know about the concerns you have with your recent service experience. I would be happy to speak with you regarding this issue.

Nov. 17th, 2021

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Verified Customer

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Joel Pignataro Albuquerque, NM

Customer service and reimbursement for out of network was a nightmare.

4 years ago

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Jay Bederman Louisville, KY

Good communication between me and the company.

4 years ago

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Nonilo Degracia Cerritos, CA

easy to communicate and punctual in timing.

4 years ago

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Ivey J Johnson Katy, TX

Easy to request services and follow-up calls came quickly.

4 years ago

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Maryalicia Roppolo Johnson Mount Dora, FL

They left my plumbing's issue for 5 days with no help then denied a solution, I had to hire another company

4 years ago

Reply from American Home Shield

Hi Maryalicia. I am sorry to hear that your plumbing issue was not resolved to your satisfaction. I would be happy to speak with you to address this matter further and discuss your concerns.

Nov. 17th, 2021

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Verified Customer

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Tamara D Davis Rio Rancho, NM

Several calls for repairs needed for dryer and resolution slow to any problems

4 years ago

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Aaron Wichita, KS

Wait time for service I've had to push out of pocket just to get timely service

4 years ago

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Holly Vialpando Colorado Springs, CO

I"m a little leary of some of the companies, no big name companies.

4 years ago

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Jim Bona Lebanon, MO

Cause I can't understand the lady that I have to talk to diction is bad sorry

4 years ago

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Colleen Towler Roanoke, TX

It took 7 days to get technician for hot water heater check. Then another 7-8days for replacement.

4 years ago

Reply from American Home Shield

Hi Collen,
Thank you for bringing these concerns to our attention. I would be glad to speak with you to assist with a resolution to your service issues.

Nov. 10th, 2021

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Verified Customer

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Alexis Larck Fayetteville, GA

Charges for contract and service calls. I will not renew my contract.

4 years ago

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Ammie Rhone Sacramento, CA

Did not solve my electrical problem , technician told me after coming out two times to as for another electrician

4 years ago

Reply from American Home Shield

Hi Ammie,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 10th, 2021

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Verified Customer

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Rob Vail, AZ

Service was good communication wasn't great

4 years ago

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Yudelka Orlando, FL

I made my first claim and no one followed up and the contractor they sent to my house did a false report

4 years ago

Reply from American Home Shield

Hi Yudelka,
Thank you for bringing these concerns to our attention. I would be glad to speak with you to assist with a resolution to your service issues.

Nov. 10th, 2021

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Polly M Shelton Oklahoma City, OK

Serious slab leak. Ahs only pays $1000 for a $7500 repair bill.

4 years ago

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Verified Customer

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Phyllis Portsmouth, VA

They work well and a good value for the dollar.

4 years ago

Reply from American Home Shield

Hi Phyllis. Thank you for your feedback. We are so happy to hear you are finding the value in your home warranty coverage. We are so glad to have you as our valued home warranty member.

Nov. 2nd, 2021

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SHARON ADDY Hudson, FL

I had to wait 4 days until a repairman came for my air conditioner. In Florida, that is way too long!

4 years ago

Reply from American Home Shield

Hi Sharon. Thank you for your feedback. We do understand how uncomfortable it can be with your air not working. I would be happy to speak with you to address this issue further.

Nov. 2nd, 2021

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Chris Haller Hilton Head Island, SC

It's been terrible! We have waited weeks for service & the refrigerator is still not fixed as free almost 4 wks..

4 years ago

Reply from American Home Shield

Hi Chris,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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David Brown Swansboro, NC

Very bad. This is two claims in a row. Your processors (from Pacific region) have forced me not to renew my contract.

4 years ago

Reply from American Home Shield

Hi David. Thank you for bringing your concerns to our attention. I would be happy to contact you to assist with any unresolved issue.

Nov. 2nd, 2021

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Tommie

Employees are not understanding and hard to understand

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tommie. Thank you for your feedback. I am sorry to hear that you had problems scheduling service. I would be happy to speak with you and assist with any unresolved issue.

Nov. 2nd, 2021

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