American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Joe Sarasota, FL

Don’t deliver as promised. Small print excludes too many items from repair. Only replace with builders grade junk.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Christi Las Vegas, NV

Replacement value of items. Wait for parts need is extremely long.

3 years ago

Reply from American Home Shield

We hate that we are not able to control the shipping delays. Thanks for sharing your experience.

Apr. 5th, 2021

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Verified Customer

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Linda M Ponca City, OK

Was told no one to service our heat/air in this area & get someone to service it & they would pay for it.

3 years ago

Reply from American Home Shield

Hi Linda,
I hate to hear about your most recent poor experience to have the heat and air system repaired. I will be contacting you to get the issues resolved.

Mar. 27th, 2021

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Verified Customer

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Jo Ann Keeney Saint Charles, MO

Ice maker still non functions, leaking from, freezer not working well

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Girish Tumbapura Bethesda, MD

They have better coverga than any other company

3 years ago

Reply from American Home Shield

Thanks for sharing how we stand up to our competitors. We appreciate you.

Mar. 26th, 2021

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DOUGLAS FISH Walnut Creek, CA

THEY DO NOT COMMUNICATE WELL AND CONTINUALLY FAIL TO FOLLOW THROUGH ON THEIR COMMITMENTS

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 27th, 2021

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Verified Customer

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Will Omokawa Rancho Santa Margarita, CA

Quality locksmith work and attention to detail.

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Marshall Arlington, TN

Usually it’s a fight, but the last request for service was easier.

3 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Sunitha Menamparampil Missouri City, TX

Very poor customer service , no good direct call number and long wait time in case call them

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 27th, 2021

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Verified Customer

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Rebekah Talkington Newark, OH

Great job in getting things taken care of quickly

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 1st, 2021

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Verified Customer

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Scott Middleton Montgomery, TX

Because they sent someone to my house that had no clue what they were doing and actually caused damage

3 years ago

Reply from American Home Shield

Hi Scott,
I hate to hear about your most recent AHS experience and the damage caused. I owuld be glad to speak with you to get the issues resolved.

Mar. 31st, 2021

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Verified Customer

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Ron Haynes North Babylon, NY

Affordable insurance and the claim process is very easy

3 years ago

Reply from American Home Shield

I'm glad it was easy for you.

Mar. 29th, 2021

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Verified Customer

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Leanne Lambert Green Bay, WI

Received help next day. Answered call the same day.

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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Verified Customer

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Lannie Dayton, OH

They keep trying to fix things when it is clearly unfixable

3 years ago

Reply from American Home Shield

Thanks for your rating.

Apr. 5th, 2021

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Verified Customer

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Robin Manning, IA

Language barrier. Didn’t understand my service request.

3 years ago

Reply from American Home Shield

We apologize and we are working to improve .

Apr. 5th, 2021

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Verified Customer

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Cheryl Latimer Reynoldsburg, OH

Always make contact right away but if there is a problem they won't talk to you

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Goodman Winter Park, FL

Need to have availability on the weekend.

3 years ago

Reply from American Home Shield

Thanks for your feedback. AHS is available. Please contact us via phone or visit our website. You are able to enter requests through your only account.

Apr. 5th, 2021

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Verified Customer

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William Eagle River, AK

For all claims I have made they made me look for a provider and then declined coverage.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Verified Customer

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Ingrid Jacksonville, FL

I'm still waiting for my service to be completed

3 years ago

Reply from American Home Shield

I hate to hear that we have not completed your services. I would like to connect with you regarding it.

Apr. 5th, 2021

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Verified Customer

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Laura Robertson Groveland, CA

Because they did not keep me informed of the progress of my ticket.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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I Sandra Mccaskill Pittsburgh, PA

The cost is too high for monthly payment plus $100 for the person to come out

3 years ago

Reply from American Home Shield

Thanks for sharing your feedback. Please visit our website for other coverage options.

Apr. 5th, 2021

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Verified Customer

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Frank Vargas

Efficient in getting item access and follow up repaired,

3 years ago Edited January 10, 2024

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank

Apr. 5th, 2021

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Verified Customer

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Eric Scheckenbach Collegeville, PA

They charged me the service even though their servicemen didn’t fix the problem and didn’t even bring tools in.

3 years ago

Reply from American Home Shield

Hi Eric,
I would be glad to speak with you about the furnace repairs that were not completed by the tech.

Apr. 1st, 2021

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Verified Customer

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Jim Ashburn, VA

Only drawback is restricted vendors for service

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Anita Hansen Sanford, FL

They have helped me out often in my old house.

3 years ago

Reply from American Home Shield

We are glad we were able to help you with your home's malfunctions. Thanks for sharing.

Apr. 2nd, 2021

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Verified Customer

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Tina Barberton, OH

Slow to repair at times and doesn’t cover all parts for repair anymore

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 6th, 2021

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Verified Customer

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Mike Olson

Addressed our needs quickly & to our satisfaction

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing that your process was easy.

Apr. 6th, 2021

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Verified Customer

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Candice Hermitage, TN

Communication was great and customer service was attentive

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 7th, 2021

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Verified Customer

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Maggy Las Vegas, NV

sometimes they send good people and sometimes the companies are really bad

3 years ago

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Verified Customer

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Vicki Davis Bettendorf, IA

They have a limited amount of contractors in my area.

3 years ago

Reply from American Home Shield

Thanks for your honesty. We are working to improve that in the affected areas.

Apr. 2nd, 2021

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Verified Customer

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Steve King Kissimmee, FL

Some contractors are not good and miss appointments without calling.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 7th, 2021

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Verified Customer

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Ray Dorsey Oklahoma City, OK

Because of the last service. It took too long to get the service I need

3 years ago

Reply from American Home Shield

Thanks for sharing your feedback. We are working to improve the overall member experience. Thanks for your patience during this process.

Mar. 18th, 2021

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Verified Customer

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Sumeet Bhasin Allen, TX

Prompt service but not the best contractors they work with!

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. We apologize if you did not always receive that. We look forward to our continued business together. Have a good day.

Mar. 19th, 2021

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Verified Customer

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Mary Jacksonville, FL

It takes too long for issues to be resolved.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 19th, 2021

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Verified Customer

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Luis Vera Radcliff, KY

Sometimes they are good and sometimes take forever to get stuff fixed

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 19th, 2021

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Verified Customer

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Sandra San Antonio, TX

Take the money out of account before the service is done

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. Yes, the service fee will process with the request is entered. Let us know if you need us in the future.

Mar. 18th, 2021

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Verified Customer

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Kristin D Valrico, FL

Very good service, with a little room for improvement.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. Take Care

Mar. 18th, 2021

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Verified Customer

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Scott Polk City, IA

To initiate call was difficult, but service by the plumber was great

3 years ago

Reply from American Home Shield

We hate to hear you had issues with initiating a call to us. We strive to improve in all areas to make your process easy so we appreciate your feedback.

Mar. 18th, 2021

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Verified Customer

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Rob Spring, TX

Simple process to file a claim and quick response

3 years ago

Reply from American Home Shield

We're glad to hear it was quick and easy for you.

Mar. 19th, 2021

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Verified Customer

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Ileana Ortiz Lawrenceville, GA

Top rated contractors and very professional.

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request.

Mar. 19th, 2021

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Verified Customer

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Diana Williamsburg, VA

good service but toke a long time for a replacement.

3 years ago

Reply from American Home Shield

Thank you for your honesty. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 19th, 2021

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Verified Customer

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Ronald Bucholz Independence, OR

Getting to talk to a representative should not take 1 hr. and 20 min. on hold- this is unacceptable!!!!!

3 years ago

Reply from American Home Shield

Hi Ronald,
I would be glad to talk to you about your AHS customer service experience.

Mar. 19th, 2021

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Verified Customer

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Brian Corrales, NM

You don’t contract with the best in the field that is needed

3 years ago

Reply from American Home Shield

We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 19th, 2021

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Verified Customer

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Collotta Bailey Muskogee, OK

They have never failed to come through on any repair job.

3 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 24th, 2021

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Verified Customer

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Kathryn Woolsey Fresno, CA

Polite, on time. Kind in explaining situation

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 23rd, 2021

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Verified Customer

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Sue Saint Paul, MN

They have everything covered. Wish they had more contractors in my area.

3 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Mar. 23rd, 2021

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Verified Customer

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stanley hill Jacksonville, NC

nobody has got back with me about my heating and air problem

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.

Mar. 22nd, 2021

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Verified Customer

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Victor Doss Long Beach, CA

They always prompt in full filling my work orders requests.

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 16th, 2021

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Verified Customer

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Gilbert Palm Desert, CA

The job got done but slowly with issues with first plumber

3 years ago

Reply from American Home Shield

We thank you for your patience during that process.

Apr. 16th, 2021

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Verified Customer

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Lisa Eason Windsor, MO

They have completely failed to sort out contractors to fix items covered in our home for months at a time.

3 years ago

Reply from American Home Shield

Hi Lisa,
I hate to hear about your most recent AHS experience to get the issue resolved within a timely manner. I would be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

American Home Shield Reviews