American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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RICHARD PEPIN Folsom, CA

AHS has been professional, courteous and helpful.

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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laura murray Waco, TX

I still don't have a stovetop replacement available! Since November 11th !!

4 years ago

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Verified Customer

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Anonymous Peoria, AZ

Positive and timely response to needed repair.

4 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Robert Elswick New Braunfels, TX

For the most part they provide good maintenance companies.

4 years ago

Reply from American Home Shield

Hi Robert,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 21st, 2021

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Verified Customer

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Linda Thompson Childersburg, AL

each person has been very informative and professional

4 years ago

Reply from American Home Shield

Hi Linda. Thank you for letting us know about your experience. We are happy to hear that you were pleased with the service provided. We want you to know you can always count on AHS when you need us. Thank you for being our valued home warranty member.

Dec. 22nd, 2021

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Andrew Stanfield Bryson City, NC

Horrible service and repair timeline. Why do i pay for service they can not provide?? Needs help badly.

4 years ago

Reply from American Home Shield

Hi Andrew. Thank you for bringing your concerns to our attention. I am sorry to hear that we have not met your expectations. I would be happy to speak with you to address this issue further.

Dec. 21st, 2021

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Stephanie lara Cibolo, TX

Sometimes they don't always send out a good technician.

4 years ago

Reply from American Home Shield

Hi Stephanie,
I hate to hear about your service experience. I would be glad to speak with you to reach a resolution.

Dec. 22nd, 2021

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Mara Coronado Las Vegas, NV

because they answer quickly and schedule my appointment.

4 years ago

Reply from American Home Shield

Hi Mara. Thank you for your positive feedback. We do understand how important it is to provide our members with prompt and efficient service. We are very happy to know that we have been able to do that for you.

Dec. 22nd, 2021

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Lendrum Ocala, FL

Excellent, on time, polite, courteous, knowledgeable.

4 years ago

Reply from American Home Shield

Hi Lendrum,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 21st, 2021

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Peggy Orrey Waxhaw, NC

Quick response to our phone call, pleasant to deal with

4 years ago

Reply from American Home Shield

Hi Peggy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2021

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Verified Customer

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Denise Oyesanya Norman, OK

I have had the same issue for over two weeks and it is still not resolved

4 years ago

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Walter Geilfuss Thiensville, WI

We did it for 4 days to have someone come and look at my furnace.

4 years ago

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Jason Brown Kalamazoo, MI

Most of the people I've spoken to are incredibly unhelpful and don't speak English as their first language.

4 years ago

Reply from American Home Shield

Hi Jason,
Thank you for sharing your feedback with AHS and the communication issues that have been experienced to speak with a representative. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Verified Customer

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Larry Thurston Thousand Palms, CA

Prompt response and contractor was prompt and qualifier

4 years ago

Reply from American Home Shield

Hi Larry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2021

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Susan White Nashville, TN

We had to have someone come out twice and the dishwasher is still not working

4 years ago

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Verified Customer

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Samuel Pittsburgh, PA

So far so good I got my free furnace inspection thank you

4 years ago

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Verified Customer

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Bella Ibanez Diamond Bar, CA

Work is done and the contractors do arrive timely.

4 years ago

Reply from American Home Shield

Hi Bella,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2021

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Verified Customer

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Gerald Cain Dallas, TX

Service is good. Price getting too high.

4 years ago

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Verified Customer

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Grant Hamilton Columbus, OH

I have had two bad experience's with the two companies you sent out.

4 years ago

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Verified Customer

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Pamela Coleman Channelview, TX

The costs keeps going up and there is always some reason to deny service .

4 years ago

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Verified Customer

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Abbie Jemmott Wexford, PA

Responsiveness of contractors is generally good.

4 years ago

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Verified Customer

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Sunit Verma San Diego, CA

knowledgeable technician. good experience

4 years ago

Reply from American Home Shield

Hi Sunit,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 14th, 2021

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Verified Customer

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Jay Cottrell Glen Burnie, MD

Customer service is beyond bad. The agents never gave me a return call and my problem was never solved

4 years ago

Reply from American Home Shield

Hi Jay,
Thank you for making us aware of your most recent AHS experience. I would be glad to speak with you to discuss your most recent experience and the lack of service provided.

Dec. 8th, 2021

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Verified Customer

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Ricky Manassas, VA

Little pricey, but there plans for every budget

4 years ago

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Johnny Johnson North Las Vegas, NV

Difficulty replacing stuff, but did repair my appliance

4 years ago

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Lynh

Never picks up my phone calls or follow ups

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lynh. Thank you for your feedback. I am sorry to hear that you have not been pleased with the plumbers. I would be happy to speak with you regarding any unresolved issue.

Dec. 8th, 2021

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Verified Customer

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Daniel LoTempio Iowa City, IA

Fast response to service calls with plumbers and heating.

4 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2021

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Verified Customer

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David Hogan Miramar Beach, FL

It is hard to get your suppliers to respond quickly, no matter the problem

4 years ago

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Verified Customer

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John Russell Killeen, TX

I had my refrigerator repaired 5 times by 4 different repairmen and can't get it coded out or replaced

4 years ago

Reply from American Home Shield

Hi John. Thank you for bringing your concerns regarding your refrigerator to our attention. I would be happy to speak with you further regarding this matter.

Nov. 30th, 2021

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Verified Customer

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Youlander Carson

Great Customer service and Technician was punctual.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 14th, 2021

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Verified Customer

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Barbara D Stanard Hyattsville, MD

Many times American Home Shield did not complete my job request.

4 years ago

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Verified Customer

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SOLOMON AYANAW HABTU Herndon, VA

response and solve my home appliance issues

4 years ago

Reply from American Home Shield

Hi Soloman,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 1st, 2021

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Verified Customer

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Michael Priest Hewitt, TX

Service techs are usually able to resolve problem.

4 years ago

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Patty Bowen Harrisburg, PA

It seems the operators do not listen and respond appropriately to an issue.

4 years ago

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Verified Customer

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stefanie plummer Palm Coast, FL

Good fast service, just price keeps increasing

4 years ago

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Robert Boyles Richland, WA

It has been over 2 months and still waiting on dishwasher to be installed

4 years ago

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Verified Customer

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Devon Escoffery Brooksville, FL

It was a great time talking to each customer service

4 years ago

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Verified Customer

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Corlista H Hardman Cleveland, OH

There when I needed them. Quick responses to my problems.

4 years ago

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Verified Customer

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Samuel Lynon Enterprise, AL

The service is not always adequate. The quality of all service is not the same.

4 years ago

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Verified Customer

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Celeste Thomas Bakersfield, CA

Timely, professional and completed the job quickly.

4 years ago

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Verified Customer

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Ernest Lewis Claymont, DE

I had a good experience, just alot of miscommunication

4 years ago

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Verified Customer

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Rhonda Cicak

Awful. Can't get help to fix my dishwasher after I have paid my copay

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rhonda,
I hate to hear about the delay in service to have the dishwasher repaired. I would be glad to speak with him to get the repairs completed.

Nov. 17th, 2021

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Verified Customer

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Scott Freinberg Clarksville, MD

I had to call a dozen times to get my issue resolved and I am still waiting on a reimbursement for the $100 fee

4 years ago

Reply from American Home Shield

Hi Scott,
I hate to hear about your most recent service experience. I would be glad to speak with you about the reimbursement.

Nov. 17th, 2021

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Verified Customer

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NICHOLAS CZARUK Fayetteville, NC

waitung 3 months plus for 2 heat pumps to be repaired and no cooperation from your office to resolve this matter

4 years ago

Reply from American Home Shield

Hi Nicholas. I am sorry to hear that your heat pumps have not been repaired after 3 months. I would be happy to follow up with you to assist with resolving this issue.

Nov. 17th, 2021

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Verified Customer

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A Davidson Birmingham, AL

Billing issues, was told one price but changed a higher one.

4 years ago

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Verified Customer

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Elayne Birch New Orleans, LA

After initial visit from repairman I heard nothing from AHS until I called two weeks later.

4 years ago

Reply from American Home Shield

Hi Elayne. Thank you for letting us know about the concerns you have with your recent service experience. I would be happy to speak with you regarding this issue.

Nov. 17th, 2021

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Verified Customer

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Joel Pignataro Albuquerque, NM

Customer service and reimbursement for out of network was a nightmare.

4 years ago

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Verified Customer

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Jay Bederman Louisville, KY

Good communication between me and the company.

4 years ago

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Verified Customer

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Nonilo Degracia Cerritos, CA

easy to communicate and punctual in timing.

4 years ago

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Verified Customer

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Ivey J Johnson Katy, TX

Easy to request services and follow-up calls came quickly.

4 years ago

American Home Shield Reviews