American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Christina Lemoore, CA

They are timely and courteous and prompt

3 years ago

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Bill Love Jackson, MS

great service , 1 day service on last request

3 years ago

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Darlene Cucinotta Clermont, FL

Takes too long to obtain authorization for a contractor to complete a repair.

3 years ago

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Charlene Borders Willis, TX

They have always got my work orders in promptly

3 years ago

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Betty Ducker Wentzville, MO

They got my heat back on within 24 hours

3 years ago

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Gary Springtown, TX

Co-pays could be a little lower in some cases

3 years ago

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Chief Okorocha Austin, TX

They still need a lot of improvements with customer and billing service

3 years ago

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George Makarias Corpus Christi, TX

Prompt next day service and quality of service.

3 years ago

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Pedro Garcia Dixon, CA

I have been without a refrigerator since mid November with no resolution

3 years ago

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Thomas Raleigh, NC

They provide a great service for an affordable price.

3 years ago

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Richard ackerman Newbury Park, CA

No one cares about the customer. I paid $125 for a repair that was not covered. And I can‚Äôt get my money back.

3 years ago

Reply from American Home Shield

Hi Richard,
I hate to hear about the service fee that was paid for the non covered repair. I would be glad to speak with you to get the issues resolved.

Mar. 8th, 2021

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Ronald Hill Cincinnati, OH

When I've had the need to use the service, all worked well.

3 years ago

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Art Inwood, WV

Quick response to issues. Appointments set within few days.

3 years ago

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Joyce Sturdivant Forney, TX

Premiums have gotten high & service call fee is high

3 years ago

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Thomas Pace Richmond, VA

Helpful with fixing basic issues that require mechanics

3 years ago

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Susanne Vanness Sun City, AZ

Completed the job appliance was fixed after two weeks

3 years ago

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D Surprise, AZ

Bad customer service. Technicians they sent had no clue. It took 6 months for them to replace our oven.

3 years ago

Reply from American Home Shield

Hi D,
I would be glad to speak with you to address the issues experienced to have the oven repaired.

Feb. 27th, 2021

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JoAnn Del Real-Sandoval Porterville, CA

They've covered almost everything we have called in.

3 years ago

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Parvez A. Siddiqi Buckeye, AZ

The plumber they sent charger-for things which were not replaced refused to return my call very rude

3 years ago

Reply from American Home Shield

Hi Parvez,
I would be glad to speak with you to discuss the plumbing issues that you have experienced.

Mar. 8th, 2021

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S. Hart . Gilroy, CA

Saves me money, helpful finding a reputable company

3 years ago

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N fisher Oklahoma City, OK

Service was prompt and done in a timely manner

3 years ago

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Shannon Fairview Heights, IL

They have been very responsive to my needs.

3 years ago

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A Oganesian Thousand Oaks, CA

Somehow they always find a way not to cover for certain things

3 years ago

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Banks Casa Grande, AZ

Customer service representative don't always follow through

3 years ago

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O.A Spicewood, TX

Horrible response and service once they realize they may have to replace an appliance.

3 years ago

Reply from American Home Shield

Hi O.A,
I hate to hear about the delay in service that you have experienced to have the appliance repairs completed. I would be glad to speak with you to get the issues resolved.

Feb. 11th, 2021

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Don Catoe Bossier City, LA

the last call was never resolved, finally called a contractor outside their network and he resolved the problem

3 years ago

Reply from American Home Shield

Hi Don,
I hate to hear about your last service call that was incomplete. I owuld be glad to speak with you.

Feb. 10th, 2021

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Deanna Hoschton, GA

Refrigerator repair was 4. Wall heater is taking a very long time to repair

3 years ago

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Rob R Valparaiso, IN

Will send out technicians even if items are not covered which results in wasted visits and money.

3 years ago

Reply from American Home Shield

Hi Rob,
Thank you for making us aware of your AHS experience and the noncovered cost associated with the repairs.

Feb. 10th, 2021

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Adrian Bryant Little Elm, TX

Denied to replace my kitchen faucet and still waiting for the manager to call me and explained to me why !

3 years ago

Reply from American Home Shield

Hi Adrian,
I would be glad to speak with you to discuss the ongoing faucet work order.

Feb. 10th, 2021

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Bradley Luke JR. Phenix City, AL

Because you are not allowed to speak with a manager when necessary.

3 years ago

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CharlesFeild Vallejo, CA

Follow through on projects. That's it. Long wait on phone.

3 years ago

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Nyoaki Grant Charlotte, NC

Bad customer service and no follow up when with is not completed

3 years ago

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Ross Birmingham, AL

Once they find out problems they have it fixed

3 years ago

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Gabrielle Arlington, TX

The techs are knowledgeable and extremely polite

3 years ago

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Darrell Fort Gibson, OK

Quick response from approved service contractors.

3 years ago

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Diane Lexington, KY

Quality of service providers has improved greatly.

3 years ago

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Denise Conte Tomball, TX

Quick response, great repair contractors

3 years ago

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Darnell Bossier City, LA

Always provide quick service or resolution

3 years ago

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R Glass Atlanta, GA

Items listed on contract are not always covered for service or repair

3 years ago

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Vanessa Faukner Fresno, CA

They usually have to order the parts to make repairs.

3 years ago

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ANTHONY PIERCE Fayetteville, GA

STILL WAITING TO GET MY WASHER FIXED FOR THE 2ND TIME,SAME PROBLEM.

3 years ago

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Green Juliette Converse, TX

Satisfied With work done. Professional and promptness

3 years ago

Reply from American Home Shield

Hi Green,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2021

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Richard Hulsman Dayton, OH

Unexpected charges and rate increases were drawbacks for me.

3 years ago

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Marcy Murchison Canton, MI

Good contractor company recommendations given for each job

3 years ago

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Richard Saint Charles, MO

Scheduled an appointment and got on the issue right away

3 years ago

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Michelle Atkinson Nixa, MO

Their work is great, but they are not good at communicating

3 years ago

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CB Chesapeake, VA

Timeliness, ease of making a claim.........

3 years ago

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Dhameer Waithe Oxford, GA

Find and dispatch service personnel promptly

3 years ago

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Kenneth A. Duhon Beaumont, TX

Good company for insurance on appliances

3 years ago

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Edward El Paso, TX

They are quick to respond @ the coverage is pretty good

3 years ago

American Home Shield Reviews