American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Dean Oliver Fresno, CA

It is always easy to get help through the process

4 years ago

Reply from American Home Shield

Hi Dean. We appreciate your feedback and thank you for your review. We are so happy that you are pleased with the service you have been receiving. Thank you for trusting AHS.

Aug. 13th, 2021

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Verified Customer

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Jesus Carrasco Rowlett, TX

For a first timer it was simple process from the start

4 years ago

Reply from American Home Shield

Hi Jesus. Thank you for taking time to let us know about your first experience. It is very good to know that you found the process simple. We are here to take the hassle out of home repairs and we are happy to have done that for you.

Aug. 13th, 2021

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Verified Customer

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Cassandra Jackson, MS

AHS was very helpful and accommodating.

4 years ago

Reply from American Home Shield

Hi Cassandra. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We look forward to working with you again for your next repair need.

Aug. 13th, 2021

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Verified Customer

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TERRY SANDERFORD Baton Rouge, LA

The technicians come in and do their job, but the return for the money I pay does not add up.

4 years ago

Reply from American Home Shield

Hi Terry. Thank you for feeback regarding your repair experience. We want you to find the value in the coverage we offer. I would be happy to speak with you to further address your concerns.

Aug. 4th, 2021

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Verified Customer

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COREY GARNER McCalla, AL

Service Tech was the best. On time and quality service

4 years ago

Reply from American Home Shield

Hi Corey,
We appreciate your feedback to American Home Shield about the technicians we provide!

Aug. 24th, 2021

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Verified Customer

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Deidra McRae Augusta, GA

A superior never called this evening! No true explanation of contracts!

4 years ago

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Verified Customer

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Genine Theodore, AL

Could not get my problems resolved in a timely manner no calls back from management very unhappy with amh

4 years ago

Reply from American Home Shield

Hi Genine. I am sorry to hear that you are very unhappy with the service you received. I would be happy to speak with you and assist with a resolution to your concerns.

Aug. 4th, 2021

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Verified Customer

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Rob Carson City, NV

Fast service and quick response for our replacement fridge.

4 years ago

Reply from American Home Shield

Hi Rob. Thank you for the review of your service repair experience. We are so glad to hear that the response to repair need was prompt and efficient. Thank you for choosing AHS as your home warranty company.

Aug. 6th, 2021

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Verified Customer

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Shannan Martin Dallas, TX

Pleasant tone, English speaking, knowledgeable,

4 years ago

Reply from American Home Shield

Hi Shannan. We appreciate you taking time to let us know you have been pleased with the service we provide. We look forward to working with you again and providing you with an exceptional service experience.

Aug. 6th, 2021

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Verified Customer

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Chris Allen Sr. Mesa, AZ

It was pretty awful. We have had coverage for years. When our AC went outthey covered almost nothing

4 years ago

Reply from American Home Shield

Hi Chris. Thank you for your feeback regarding the service experience for AC. I would be happy to speak with you to assist with a resolution to this issue.

Aug. 4th, 2021

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Verified Customer

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Fred Brown Hopkins, SC

Horrible experience concerning replacement dishwasher. Almost 3 months without a dishwasher!

4 years ago

Reply from American Home Shield

Hi Fred,
Thank you for bringing this delay to our attention. I would be glad to speak with you to get the dishwasher issues resolved.

Aug. 4th, 2021

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Verified Customer

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Terri Englewood, CO

Started 8 weeks ago and gave approval fir a new a/c but haven't heard from the installer

4 years ago

Reply from American Home Shield

Hi Terri,
I hate to hear about the delay in service experienced to have the issues resolved through AHS. I would be glad to speak with you to reach a resolution.

Aug. 4th, 2021

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Verified Customer

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Julie Hawkins Auburn, AL

They are not covering the expenses for my plumbing issues and when I try to call I get put on hold too long.

4 years ago

Reply from American Home Shield

Hi Julie. Thank you for letting us know about the issue you are having with your plumbing. I would be happy to review the coverage decision and speak with you to assist with a resolution.

Aug. 2nd, 2021

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Verified Customer

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Colin Tollhouse, CA

They don't always hire great contractors to do the work that's covered.

4 years ago

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Verified Customer

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Scott McLaren Wichita, KS

Waiting over a month for pool heater repair, still not fixed.

4 years ago

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Verified Customer

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Karen DSouza Woodbridge, VA

Fast response and great customer service

4 years ago

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Verified Customer

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Harpreet Bains Sacramento, CA

It was very good. Tech was on time and resolved the issue.

4 years ago

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Verified Customer

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Damon Strawser Woodway, TX

If you have a week or more to have for them to get something fixed, then try them out.

4 years ago

Reply from American Home Shield

Hi Damon,
Thank you for bringing your most recent customer service experience to our attention. I would be glad to speak with you to get the issues resolved.

Aug. 6th, 2021

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Verified Customer

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Alberta Gray Victorville, CA

they send out companies who have inferior service and then take from 4 to six weeks to correct or send new people

4 years ago

Reply from American Home Shield

Hi Alberta. We do hate to hear that your were not pleased with the service you received. I would be happy to speak with you to assist with a resolution.

Jul. 30th, 2021

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Verified Customer

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Corey Wells Brandywine, MD

Quick ticket issuance & great, interactive website

4 years ago

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Verified Customer

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Jade Kennedy Manor, TX

Good telephone customer service. Poor accounting.

4 years ago

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Verified Customer

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james l foster Mesa, AZ

Called twice for a E-Mail contract and a Paper contract and have received nothing. Don't know what we are paying for.

4 years ago

Reply from American Home Shield

Hi James,
Thank you for bringing the communication issues to our attention. I would be glad to speak with you to get a copy of your contract sent over.

Aug. 3rd, 2021

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Verified Customer

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BRYAN CHATMAN Birmingham, AL

They have been prompt and sent professional repair people.

4 years ago

Reply from American Home Shield

Hi Bryan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 13th, 2021

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Verified Customer

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Aldo Gutierrez Nogales, AZ

iT TAKES SO LONG TO ASSGIN A VENDOR TO FIX

4 years ago

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Verified Customer

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Becky Pitts Brandon, MS

The last 2 times AHS has repaired my garbage,it only lasted 4 days each!!!

4 years ago

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Verified Customer

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Sarah J Withington Indio, CA

My experience was very easy and helpful.

4 years ago

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Verified Customer

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chris guernsey Collierville, TN

Terrible initial customer service dealing with overseas operators reading form a script

4 years ago

Reply from American Home Shield

Hi Chris. I am very sorry to hear that you have not been pleased with the serive your received. I would be happy to speak with you and assist with a resolution to your service issue.

Jul. 30th, 2021

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Verified Customer

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Alicia Beverly Chesapeake, VA

It's been good and filling claims is easy

4 years ago

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Verified Customer

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stef El Centro, CA

Easy to use just filled out a claim on my computer

4 years ago

Reply from American Home Shield

Hi Stef,
We strive to provide you with a smooth customer service experience and hope you continue to enjoy American Home Shield!

Jul. 27th, 2021

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Verified Customer

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Stephanie Burte Troy, OH

There seems to be a rule why everything stated to be insured is not covered.

4 years ago

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Verified Customer

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Terra Barbes Clarksburg, MD

It's great. I had an issue and AHS fixed my issue

4 years ago

Reply from American Home Shield

Hi Terra,
We appreciate your feedback and will continue to provide you with a great customer service experience!

Jul. 27th, 2021

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Verified Customer

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TERRY ENRIGHT Tucson, AZ

Had a service call and the CSR at AHS didn't even know the contract. Tried to get me to pay over $1000.00 out of pocket

4 years ago

Reply from American Home Shield

Hi Terry,
Thank you for bringing the delay to our attention. I would be glad to speak with you to discuss the repairs that were completed through AHS.

Jul. 21st, 2021

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Verified Customer

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Terry Shivers Killeen, TX

AHS will not pay if the service isn't in the company best interest.

4 years ago

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Verified Customer

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David Buttles Florence, SC

It usually has been very good & very fast.

4 years ago

Reply from American Home Shield

Hi David,
We hope you continue to enjoy American Home Shield and the fast and efficient service we provide!

Jul. 27th, 2021

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Verified Customer

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Denise L Black Moreno Valley, CA

I'm yet waiting for someone to return my call about s work order

4 years ago

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Verified Customer

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James Watson Calabasas, CA

Good service but premium too high for second year. I'm not going to renew.

4 years ago

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Verified Customer

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MG Smith Portland, OR

service person assigned was prompt, fixed the issue and was nice.

4 years ago

Reply from American Home Shield

Hi MG,
Your feedback is more than appreciated and we hope you continue to enjoy AHS!

Jul. 27th, 2021

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Verified Customer

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Miriam Wallace Round Lake, IL

Quick response to provide contractor for service.

4 years ago

Reply from American Home Shield

Hi Miriam,
We appreciate your feedback and hope you continue to enjoy the quick resolution that AHS provides!

Jul. 27th, 2021

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Verified Customer

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Anne C Broyles Austin, TX

good - very easy to schedule appts online

4 years ago

Reply from American Home Shield

Hi Anne,
We appreciate your feedback and hope you continue to enjoy it!

Jul. 27th, 2021

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Verified Customer

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Brooke Waukesha, WI

They are very nice to deal with and they're friendly

4 years ago

Reply from American Home Shield

Hi Brooke,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Brian Weihrauch Minnetonka, MN

Bad customer support and lack of details collected prior to me spending money on a tech coming to my home.

4 years ago

Reply from American Home Shield

Hi Brian. I am really sorry to hear that you had a bad service experience. I would be most happy to assist in resolving this matter for you and explaining your coverage.

Jul. 16th, 2021

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Verified Customer

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Todd. bramwell Lancaster, TX

They should reach out and contact you after contractor has left explaining options and coverage.

4 years ago

Reply from American Home Shield

Hi Tood. Thank you for taking time to write a review and let us know your concerns. I would be happy to speak with you and explain your coverage and options for a recent service request.

Jul. 16th, 2021

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Verified Customer

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Cindy ferrari Humble, TX

Pretty good coverage. However, poor follow up.

4 years ago

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Verified Customer

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Cathy Jefferson, GA

Be more upfront about what is and is not covered in repairs/replacements.

4 years ago

Reply from American Home Shield

Hi Cathy,
I hate to hear about your most recent AHS service experience and the issue to have the repairs completed.

Jul. 17th, 2021

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Verified Customer

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Roger v Brown Baltimore, MD

You need more services for other company to come out faster

4 years ago

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Verified Customer

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terri churchwell Augusta, GA

Always over charging or double charging my bank and my credit cards, and I can't get anyone to fix it

4 years ago

Reply from American Home Shield

Hi Terri. Thank you for letting us know about the billing and payment issues you are having. I can understand your concerns in wanting to get this resolved. I would be happy to speak with you to address this matter.

Jul. 15th, 2021

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Verified Customer

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Kay Gordon Liberty Hill, TX

Was not able to access the web site to get service. Had to call

4 years ago

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Verified Customer

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Nick Lepore Tucson, AZ

Have customer service people you can understand without strong accents.

4 years ago

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Verified Customer

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Dan Call Coppell, TX

Prompt and helpful to connect with an AC company

4 years ago

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Verified Customer

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Gina Brown Baltimore, MD

They need more qualified techs and need to be able to complete job or assign another company to assis

4 years ago

Reply from American Home Shield

Hello Gina. Thank you for your review. We do hate to hear that you have not been pleased with the service for your home repair needs. I would be happy to speak with you further to address your concerns.

Jul. 19th, 2021

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