American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Tina Saint Charles, MO

My dishwasher needs to be replaced and the marked the job complete when it isn't!!

4 years ago

Reply from American Home Shield

Hi Tina, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Verified Customer

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Tracy Richardson Kalamazoo, MI

Poor quality contractors. Problems do not get resolved. Slow response time.

4 years ago

Reply from American Home Shield

Hello Tracy, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. I have sent a private message with contact information for further assistance.

Aug. 5th, 2020

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Verified Customer

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Keith ONeal

Your website needs an update and your customer service wait time is outrageous

4 years ago

Reply from American Home Shield

Hi Keith, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. We look forward to our continued business together. I have sent a private message with contact information for further assistance.

Jul. 27th, 2020

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Verified Customer

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Sheila

There kinda high priced. And should cover more parts.

4 years ago

Reply from American Home Shield

Hello Sheila, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Jul. 27th, 2020

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Verified Customer

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David Rosenfeld

Their customer service service is horrible. Wait time almost always over an hour. No contractors want to work for them

4 years ago

Reply from American Home Shield

Hi David,
I hate to hear about your unsatisfactory AHS experience. I would be glad to speak with you and get the issues resolved.

Jul. 29th, 2020

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Verified Customer

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Donald Warner

Because technician had to come back in less than a week.

4 years ago

Reply from American Home Shield

Hello Donald, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. We look forward to our continued business together.

Jul. 28th, 2020

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Verified Customer

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T

Get the issue accomplished no matter the timing.

4 years ago

Reply from American Home Shield

Hi T, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Robert C. Williams

Because I ask for information about previous work that was done. They hung up the phone after waiting over an hour

4 years ago

Reply from American Home Shield

Hi Robert, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues.
I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Verified Customer

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Eric

Good. Expensive though. There shouldn't be a service fee.

4 years ago

Reply from American Home Shield

Hi Eric,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Verified Customer

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Steven Preville

All great but hard to get in touch with customer service

4 years ago

Reply from American Home Shield

Hi Steven,
Thank you for your feedback!

Jul. 28th, 2020

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Verified Customer

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Kathy Pennington Re/Max Associates

Response time, service providers & communication with them

4 years ago

Reply from American Home Shield

Hello Kathy, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Whitaker's, Bertha

Long hold time, not normal for your company

4 years ago

Reply from American Home Shield

Hello Bertha, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

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Verified Customer

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Mr. Stanley K. Spencer

When replacing items American Home Shield does not offer the customer with replacement choices!

4 years ago

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Verified Customer

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Lisa Wiedemann

Can never get anyone on the phone and it's very frustrating at times.

4 years ago

Reply from American Home Shield

Hi Lisa, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 23rd, 2020

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Verified Customer

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Nannette Pectol

They were very prompt in getting water heater replaced

4 years ago

Reply from American Home Shield

Hi Nannette,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Thomas Bloom

Their response time for essential items refrigerators, HVAC, water heaters takes 5-7 days.so you end up

4 years ago

Reply from American Home Shield

Hi Thomas,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Ram

My case cancelled and nobody told me. no communication and I calling vendor no response.

4 years ago

Reply from American Home Shield

Hi Ram,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Sam

They are pretty easy and direct to deal with

4 years ago

Reply from American Home Shield

Hi Sam,
We hope you continue to enjoy AHS!

Jul. 28th, 2020

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Verified Customer

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Kathryn McDonald

Efficient in solving issues with appliances

4 years ago

Reply from American Home Shield

Hi Kathryn,
Thank you for your feedback!

Jul. 28th, 2020

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Verified Customer

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T Will

Getting someone out to fix the problem quickly

4 years ago

Reply from American Home Shield

Hi T Will,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Jerad Stoup

Great customer service, and great coverage.

4 years ago

Reply from American Home Shield

Hi Jered, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 24th, 2020

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Verified Customer

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Valerie R.

Good company. The long phone hold can be overwhelming

4 years ago

Reply from American Home Shield

Hello Valerie, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield

Jul. 24th, 2020

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Verified Customer

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Unknown

Very poor customer service, very bad experience lately, still unresolved situation

4 years ago

Reply from American Home Shield

Hi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Tiffany Walter

This company is affordable and provides great service.

4 years ago

Reply from American Home Shield

Hi Tiffany,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Deborah

Gives incorrect information. Payments are too high. Incompetent customer service reps. Hold time is ridiculous

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 20th, 2020

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Verified Customer

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Richard Romano

Too much small print for not covered items

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for your feedback!

Jul. 28th, 2020

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Verified Customer

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A. Smith

Some of the companies they use are subpar

4 years ago

Reply from American Home Shield

Hi A,
Thank you for your feedback!

Jul. 22nd, 2020

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Verified Customer

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Leilani Tangitau

Unreliable Contractors/Vendors, painstakingly slow reimbursements,

4 years ago

Reply from American Home Shield

Hi Leilani,
Thank you for your feedback.

Jul. 29th, 2020

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Verified Customer

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Patricia Mary Miller

Some things are not covered - shower head

4 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for your feedback!

Jul. 27th, 2020

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Verified Customer

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migdalia richardson

due to the communication by phone and emails

4 years ago

Reply from American Home Shield

Hi Migdalia,
Thanks for your feedback!

Jul. 27th, 2020

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Verified Customer

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G.Payne

Generally fast and quality service with clear expectations.

4 years ago

Reply from American Home Shield

Hi G. Payne,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Resa Hayward

Small fixes or preventative repairs not warranted ie leaky faucets

4 years ago

Reply from American Home Shield

Hi Resa,
Thank you for sharing feedback.

Jul. 29th, 2020

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Verified Customer

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Leoteen Stevens

My air is still not working. I can not get service rep on the phone

4 years ago

Reply from American Home Shield

Hi Leoteen, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Verified Customer

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Josh Vogel

Poor vetting of contractors, AHS does not follow up on claims in General or denied claims, cancelled my plan today.

4 years ago

Reply from American Home Shield

Hi Josh,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 20th, 2020

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Verified Customer

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Nishanth Fremont, CA

Very professional and worked everything on a timely manner.

4 years ago

Reply from American Home Shield

Hi Nishanth,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Karen Upper Marlboro, MD

Contactability lacking. Talked with someone to cancel but it never happened.

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for posting a review and bringing this to our attention. I would be glad to assist and get the cancellation processed.

Jul. 14th, 2020

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Verified Customer

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Melissa Wheatley Laurel, MD

The agents I spoke with were very helpful.

4 years ago

Reply from American Home Shield

Hi Melissa,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 8th, 2020

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Verified Customer

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Rachel Rosen Lancaster, CA

Premium and deductible makes it expensive.

4 years ago

Reply from American Home Shield

Hi Rachel,
We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

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Verified Customer

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John Snyder Stafford, VA

Took some time to get the vendor to my house

4 years ago

Reply from American Home Shield

Hi John,
Your feedback is more than appreciated!

Jul. 9th, 2020

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Verified Customer

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Jerry M Birmingham, AL

Good, reliable, professional and reasonable value!

4 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020

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Verified Customer

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David Young Las Vegas, NV

high quality and reliable speedy service

4 years ago

Reply from American Home Shield

Hi David,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

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Verified Customer

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P SAMPSON Smyrna, GA

THE SERVICE I RECEIVED WAS GOOD. TELEPHONE WAIT WAS LONG

4 years ago

Reply from American Home Shield

Hi P,
Thank you for your feedback!

Jul. 2nd, 2020

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Verified Customer

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Ida Levelland, TX

For the most part they are quick to help resolve issues

4 years ago

Reply from American Home Shield

Hi Ida,
Your feedback is more than appreciated!

Jul. 15th, 2020

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Verified Customer

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Anthony R Rainford Matthews, NC

They mislead me on their coverage and they provided a loop hole in order not to pay for repairs needed on my AC unit

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for letting us know about the noncovered paid to have the AC repaired. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Kellie Brooksville, FL

Most of the time the company is fast and efficient.

4 years ago

Reply from American Home Shield

Hi Kellie,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 25th, 2020

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Verified Customer

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Marcusparks Dayton, OH

Pretty reliable service and great price wise

4 years ago

Reply from American Home Shield

Hi Marcus,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Verified Customer

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Ella Simpson Crowley, TX

Had nothing but professional service from their vendors

4 years ago

Reply from American Home Shield

HI Ella,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 24th, 2020

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Verified Customer

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Idy Aubrey, TX

Took multiple times to fix the problem

4 years ago

Reply from American Home Shield

Hi Idy,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 25th, 2020

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Verified Customer

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Erick Norwalk, CA

They don't cover too much, still have to come out of pocket for repairs. Paid close to 1,000 to repair a.c.

4 years ago

Reply from American Home Shield

Hi Erick,
I would be glad to speak with you!

Jun. 26th, 2020

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Verified Customer

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sharon welch La Quinta, CA

quality work but hard to get a hold of by phone

4 years ago

Reply from American Home Shield

Hi Sharon,

Thank you for taking the time to provide a rating. We hope you continue to enjoy AHS!

Jun. 27th, 2020

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