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American Home Shield Reviews

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8.9

Overall Score

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Kathleen Piel

do not keep you informed of status of repair have send 3 repairmen on one item and still not fixed

4 years ago

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DS

Can't get to a supervisor. When there are issues it is very difficult to get the situation resolved

4 years ago

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April White

Customer service is horrible, this company is extremely incompetent and doesn't care about it's patrons.

4 years ago

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Kathi

Have always responsded promptly and courteously

4 years ago

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John

difficult to speak with representative and service fee required regardless of service

4 years ago

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Bonnie

They are fast and sufficient in solving the problems

4 years ago

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Dana Withers

They are efficient in servicing customer needs.

4 years ago

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Don Ware

Bad customer support no locals all call sent to the Philippines and rep English is not good

4 years ago

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Jimmy Norbel

User friendly site / wide range of services

4 years ago

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Heidi Thomas

Terrible service, lack of communication, won't return phone calls. Waiting a week to get shower fixed

4 years ago

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John Matthews III

They don't give you enough to replace unfixable appliance.

4 years ago

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Scott

They continue to get my ex wife and my account mixed up and notify her about my account business.

4 years ago

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Chris Parks

The AC company they use as their vendor is subpar and been challenging to work with.

4 years ago

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Patricia Burrell

They only want to replace parts and not all parts are covered.

4 years ago

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Mathew

They have some of the worse vetoes that tru to give you the min. Knowing they can get more money on other calls

4 years ago

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They want to fix a 23 year old air condtion

They will not fix air Condtion 23 years old want to keep fixing over an over an I pay 107 every time I call them

4 years ago

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James Rea

They did a great job getting my refrigerator repared

4 years ago

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Ann

They came when they said. They did what needed to be done.

4 years ago

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Allan Sansone

All great just can do better on the monthly fee

4 years ago

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Judy

Can not talk to anyone, all on line or automated calls

4 years ago

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Don Wagner

Didn’t cover damage caused by leak in water heater

4 years ago

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Cristina G Vazquez

they have been fair with what they approve and cover.

4 years ago

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Y. Smith

Great service,,,wait time too long on the phone

4 years ago

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wood

Slow to resolve problems with vendors who are not completing jobs

4 years ago

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Phil Scherzinger

it took me 45-50 minutes to get an answer to a call yesterday

4 years ago

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Sharen

takes a long time to get them on phone. Emergencies take about 2 to 3 days

4 years ago

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Kerstyn Vantine

Call centers operator response very frustrating

4 years ago Edited January 10, 2024

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Lynette Schumaker

Customer service is impossible to reach by telephone.

4 years ago

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Devon Hess

when you call in, it takes too long to talk to a live person

4 years ago Edited January 10, 2024

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Lalita J Wroten

When you actual use their service they seem you a waste of money and drop you after 20 years of being a customer

4 years ago

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Danielle Jensen

The service provider was professional and sppedy

4 years ago

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Bill Swigert

Professional and quick solution . Timely response

4 years ago Edited January 10, 2024

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Ruby

I love the coverage, but many times it is very slow getting service.

4 years ago

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Gerelyn

Lack of Customer Support. Can't communicate issues to contractor before hand

4 years ago Edited September 14, 2021

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Lana Bryant

They don’t live up to promised response time.

4 years ago Edited January 10, 2024

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Jennine Woodruff

On hold times are a hour plus. Ac was down for 3 weeks waiting for repair

4 years ago

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Sarah M.

They take care of what we request of them

4 years ago

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Jason Smith North Las Vegas, NV

Never any english speaking people and broken machines take for ever to get repaired or replaced

4 years ago

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Lisa Maple Heights, OH

Easy to contact and make repair requests

4 years ago

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Debbie Leesburg, VA

Company corrects problem in a timely manner.

4 years ago

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Dianne Ross Saint Louis, MO

Poor service, long wait times, and does not keep their word.

4 years ago

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David Springer Garland, TX

Because they had my problem fixed quickly.

4 years ago

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Mike Pickerington, OH

The appliance repairman was excellent. The plumber was not.

4 years ago

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Sarah Conyers, GA

Prompt, Professional Response and Service Personnel!

4 years ago

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Tiffany Louisville, KY

Only one service call so far but it was a good experience.

4 years ago

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Angela Washington District Heights, MD

My hot water heater went out during the pandemic and they approved the request and didn't complete the work

4 years ago

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Bobbi Rakowski Houston, TX

Took too many contractor visits before deciding to replace my item and then didn't replace at the same quality

4 years ago

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Charles Wilson Gastonia, NC

Wait time on phone for service response.

4 years ago

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Dennis Nelson1 Memphis, TN

It took three weeks to get a refrigerator compressor, no Refrigeration for nearly a month. Unacceptable.

4 years ago

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Kelsey Taylor, TX

Customer service experiences were not good and I never heard back out fixing my AC.

4 years ago