American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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John Lofthus Coeur D Alene, ID

This last time it was quick and painless.

4 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Sep. 1st, 2021

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Verified Customer

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VERLENE WADE Fort Worth, TX

Good service and helpful answers to questions.

4 years ago

Reply from American Home Shield

Hi Verlene,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 27th, 2021

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Verified Customer

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Norris Roberts Saint Peters, MO

Customer service is poor. I was promised to get a response for decision within 48 hours; the service failed.

4 years ago

Reply from American Home Shield

Hi Norris,
Thank you for bringing this delay to our attention. I would be glad to speak with you to get the
issue repaired.

Aug. 19th, 2021

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Verified Customer

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Kristi Sheffy Carrollton, TX

Most tradesmen have been very nice and do a good job

4 years ago

Reply from American Home Shield

Hi Kristi,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the technicians we provide!

Aug. 19th, 2021

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Verified Customer

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Ella Columbia, SC

Not all contractors are timely or have the customer's best interest

4 years ago

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Verified Customer

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David Long Woodbridge, VA

I have been without ac for 2.5 weeks because you will not give me a payout so I can use my own company

4 years ago

Reply from American Home Shield

Hi David,
I hate to hear about the delay in service that has been experienced to have the repairs completed. I would be glad to speak with you to assist with a resolution.

Aug. 19th, 2021

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Verified Customer

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Ann Anderson Wichita, KS

Fast, reliable service. Easy to make a claim online

4 years ago

Reply from American Home Shield

Hi Ann,
We appreciate your feedback and will continue to provide you a great AHS experience!

Aug. 17th, 2021

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Verified Customer

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David Church Alpharetta, GA

good service if covered appliances are older and prone to a need for repairs.

4 years ago

Reply from American Home Shield

Hi David,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 2nd, 2021

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Verified Customer

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Richard Treuman’s Winter Haven, FL

Reported a broken fridge - no satisfactory answer in two weeks. Come on man!

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for bringing this delay to our attention. I would be glad to speak with you to get the issues resolved.

Aug. 16th, 2021

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Verified Customer

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Thomas Johnson Culver City, CA

Worse company on follow through. To many people working from outside US.No supervisor ever to talk too.

4 years ago

Reply from American Home Shield

Hi Thomas. Thank you for expressing your concerns regarding your experience. I am sorry that you have not been pleased with the service you received. I would be happy to speak with you to assist with a resolution.

Aug. 10th, 2021

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Verified Customer

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Gigi Wellott Corona, CA

The contractor is horrible and I can not even get a call or text back from upland pool

4 years ago

Reply from American Home Shield

Hi GiGi. Thank you for letting us know you are having a problems with getting your service issue resolved. I would be happy to speak with your further to address your concerns.

Aug. 10th, 2021

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Verified Customer

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Dawn Omaha, NE

Very prompt in assigning a service company

4 years ago

Reply from American Home Shield

HI Dawn. We understand how important it is to resolve repair needs as quickly as possible for our members. We are happy to hear that you are satisfied with the service you have received. We hope you continue to use and enjoy the service we provide.

Aug. 13th, 2021

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Verified Customer

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Cassandra Thomas Saint Peters, MO

They are ok been with them many years and the price keeps going up and up

4 years ago

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Verified Customer

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Gary Clark Spring, TX

A tech is sent to my rental house to assess my situation and I never hear from them again with a diagnosis

4 years ago

Reply from American Home Shield

Hi Gary,
I would like to thank you for bringing the issue to our attention. I would be glad to speak with you to discuss your experience.

Aug. 11th, 2021

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Verified Customer

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Kary Scolaro Redondo Beach, CA

The quality of the contractors have been disappointing and have required call backs.

4 years ago

Reply from American Home Shield

Hi Kary. Thank you for your feedback. We are sorry to hear that you are not pleased with the service contractors. I would be happy to speak with you and address any unresolved issue.

Aug. 11th, 2021

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Verified Customer

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Jaime Kliem Fairfax Station, VA

AHS still has not reimbursed me for an authorized replacement from a year ago and I’ve submitted the request twice.

4 years ago

Reply from American Home Shield

Hi Jaime. Thank you for letting us know that you have not received your reimbursement. I would be happy to speak with you and assist with a resolution to this matter.

Aug. 11th, 2021

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Verified Customer

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Laura Giblin Leesburg, VA

Use vendors too far away and take too long to respond to vendors

4 years ago

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Verified Customer

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Dean Oliver Fresno, CA

It is always easy to get help through the process

4 years ago

Reply from American Home Shield

Hi Dean. We appreciate your feedback and thank you for your review. We are so happy that you are pleased with the service you have been receiving. Thank you for trusting AHS.

Aug. 13th, 2021

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Verified Customer

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Jesus Carrasco Rowlett, TX

For a first timer it was simple process from the start

4 years ago

Reply from American Home Shield

Hi Jesus. Thank you for taking time to let us know about your first experience. It is very good to know that you found the process simple. We are here to take the hassle out of home repairs and we are happy to have done that for you.

Aug. 13th, 2021

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Verified Customer

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Cassandra Jackson, MS

AHS was very helpful and accommodating.

4 years ago

Reply from American Home Shield

Hi Cassandra. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We look forward to working with you again for your next repair need.

Aug. 13th, 2021

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Verified Customer

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TERRY SANDERFORD Baton Rouge, LA

The technicians come in and do their job, but the return for the money I pay does not add up.

4 years ago

Reply from American Home Shield

Hi Terry. Thank you for feeback regarding your repair experience. We want you to find the value in the coverage we offer. I would be happy to speak with you to further address your concerns.

Aug. 4th, 2021

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Verified Customer

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COREY GARNER McCalla, AL

Service Tech was the best. On time and quality service

4 years ago

Reply from American Home Shield

Hi Corey,
We appreciate your feedback to American Home Shield about the technicians we provide!

Aug. 24th, 2021

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Verified Customer

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Deidra McRae Augusta, GA

A superior never called this evening! No true explanation of contracts!

4 years ago

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Verified Customer

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Genine Theodore, AL

Could not get my problems resolved in a timely manner no calls back from management very unhappy with amh

4 years ago

Reply from American Home Shield

Hi Genine. I am sorry to hear that you are very unhappy with the service you received. I would be happy to speak with you and assist with a resolution to your concerns.

Aug. 4th, 2021

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Verified Customer

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Rob Carson City, NV

Fast service and quick response for our replacement fridge.

4 years ago

Reply from American Home Shield

Hi Rob. Thank you for the review of your service repair experience. We are so glad to hear that the response to repair need was prompt and efficient. Thank you for choosing AHS as your home warranty company.

Aug. 6th, 2021

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Verified Customer

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Shannan Martin Dallas, TX

Pleasant tone, English speaking, knowledgeable,

4 years ago

Reply from American Home Shield

Hi Shannan. We appreciate you taking time to let us know you have been pleased with the service we provide. We look forward to working with you again and providing you with an exceptional service experience.

Aug. 6th, 2021

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Verified Customer

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Chris Allen Sr. Mesa, AZ

It was pretty awful. We have had coverage for years. When our AC went outthey covered almost nothing

4 years ago

Reply from American Home Shield

Hi Chris. Thank you for your feeback regarding the service experience for AC. I would be happy to speak with you to assist with a resolution to this issue.

Aug. 4th, 2021

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Verified Customer

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Fred Brown Hopkins, SC

Horrible experience concerning replacement dishwasher. Almost 3 months without a dishwasher!

4 years ago

Reply from American Home Shield

Hi Fred,
Thank you for bringing this delay to our attention. I would be glad to speak with you to get the dishwasher issues resolved.

Aug. 4th, 2021

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Verified Customer

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Terri Englewood, CO

Started 8 weeks ago and gave approval fir a new a/c but haven't heard from the installer

4 years ago

Reply from American Home Shield

Hi Terri,
I hate to hear about the delay in service experienced to have the issues resolved through AHS. I would be glad to speak with you to reach a resolution.

Aug. 4th, 2021

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Verified Customer

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Julie Hawkins Auburn, AL

They are not covering the expenses for my plumbing issues and when I try to call I get put on hold too long.

4 years ago

Reply from American Home Shield

Hi Julie. Thank you for letting us know about the issue you are having with your plumbing. I would be happy to review the coverage decision and speak with you to assist with a resolution.

Aug. 2nd, 2021

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Verified Customer

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Colin Tollhouse, CA

They don't always hire great contractors to do the work that's covered.

4 years ago

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Verified Customer

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Scott McLaren Wichita, KS

Waiting over a month for pool heater repair, still not fixed.

4 years ago

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Verified Customer

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Karen DSouza Woodbridge, VA

Fast response and great customer service

4 years ago

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Verified Customer

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Harpreet Bains Sacramento, CA

It was very good. Tech was on time and resolved the issue.

4 years ago

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Verified Customer

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Damon Strawser Woodway, TX

If you have a week or more to have for them to get something fixed, then try them out.

4 years ago

Reply from American Home Shield

Hi Damon,
Thank you for bringing your most recent customer service experience to our attention. I would be glad to speak with you to get the issues resolved.

Aug. 6th, 2021

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Verified Customer

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Alberta Gray Victorville, CA

they send out companies who have inferior service and then take from 4 to six weeks to correct or send new people

4 years ago

Reply from American Home Shield

Hi Alberta. We do hate to hear that your were not pleased with the service you received. I would be happy to speak with you to assist with a resolution.

Jul. 30th, 2021

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Verified Customer

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Corey Wells Brandywine, MD

Quick ticket issuance & great, interactive website

4 years ago

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Verified Customer

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Jade Kennedy Manor, TX

Good telephone customer service. Poor accounting.

4 years ago

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Verified Customer

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james l foster Mesa, AZ

Called twice for a E-Mail contract and a Paper contract and have received nothing. Don't know what we are paying for.

4 years ago

Reply from American Home Shield

Hi James,
Thank you for bringing the communication issues to our attention. I would be glad to speak with you to get a copy of your contract sent over.

Aug. 3rd, 2021

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Verified Customer

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BRYAN CHATMAN Birmingham, AL

They have been prompt and sent professional repair people.

4 years ago

Reply from American Home Shield

Hi Bryan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 13th, 2021

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Verified Customer

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Aldo Gutierrez Nogales, AZ

iT TAKES SO LONG TO ASSGIN A VENDOR TO FIX

4 years ago

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Verified Customer

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Becky Pitts Brandon, MS

The last 2 times AHS has repaired my garbage,it only lasted 4 days each!!!

4 years ago

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Verified Customer

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Sarah J Withington Indio, CA

My experience was very easy and helpful.

4 years ago

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Verified Customer

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chris guernsey Collierville, TN

Terrible initial customer service dealing with overseas operators reading form a script

4 years ago

Reply from American Home Shield

Hi Chris. I am very sorry to hear that you have not been pleased with the serive your received. I would be happy to speak with you and assist with a resolution to your service issue.

Jul. 30th, 2021

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Verified Customer

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Alicia Beverly Chesapeake, VA

It's been good and filling claims is easy

4 years ago

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Verified Customer

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stef El Centro, CA

Easy to use just filled out a claim on my computer

4 years ago

Reply from American Home Shield

Hi Stef,
We strive to provide you with a smooth customer service experience and hope you continue to enjoy American Home Shield!

Jul. 27th, 2021

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Verified Customer

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Stephanie Burte Troy, OH

There seems to be a rule why everything stated to be insured is not covered.

4 years ago

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Verified Customer

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Terra Barbes Clarksburg, MD

It's great. I had an issue and AHS fixed my issue

4 years ago

Reply from American Home Shield

Hi Terra,
We appreciate your feedback and will continue to provide you with a great customer service experience!

Jul. 27th, 2021

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Verified Customer

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TERRY ENRIGHT Tucson, AZ

Had a service call and the CSR at AHS didn't even know the contract. Tried to get me to pay over $1000.00 out of pocket

4 years ago

Reply from American Home Shield

Hi Terry,
Thank you for bringing the delay to our attention. I would be glad to speak with you to discuss the repairs that were completed through AHS.

Jul. 21st, 2021

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Verified Customer

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Terry Shivers Killeen, TX

AHS will not pay if the service isn't in the company best interest.

4 years ago

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