American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

JOANNA WHITE Goodyear, AZ

My issue is still not resolved. It's been 2 weeks and my ice maker is still not fixed!

4 years ago

Reply from American Home Shield

Hi Joanna,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to assist with a resolution to the ongoing issues.

Jul. 17th, 2021

check_circle

Verified Customer

star star star star_border star_border

Jose Alvin, TX

There call back . Lack on communication when needing to replace appliance.

4 years ago

check_circle

Verified Customer

star star star star star_border

Manuela Gonzales Hemet, CA

Respond promptly and very thoughtful and considerate.

4 years ago

check_circle

Verified Customer

star star star star star_border

Michael T O'Brien Cross Junction, VA

AHS has been responsive to my needs in a timely manner.

4 years ago

Reply from American Home Shield

Hi Michael,
We hope you continue to appreciate American Home Shield and the coverage e provide in a timely manner!

Jul. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

patrick forgey Pismo Beach, CA

Administrative systems and billing systems are unacceptable. Email for resolved problems continue to be sent.

4 years ago

Reply from American Home Shield

Hi Patrick. Thank you letting us know you continue to receive notices about a resolved issue. I would be happy to speak with you further to address this issue.

Jul. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Raeshelle Sharpnack Jenks, OK

They can improve by doing what they say and hiring better contractors.

4 years ago

check_circle

Verified Customer

star star star star star_border

Angela Tahlequah, OK

They are usually quick to assign contractors

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Debbie Laws Reno, NV

Not all services provided in my city. Could not get my furnace checked out for this past winter.

4 years ago

Reply from American Home Shield

Hi Debbie,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to assist with a resolution to the ongoing issues.

Jul. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jose-Roehl Capistrano Delos-Santos Spring, TX

It took a full week before someone actually came to perform the service on my centralized AC!

4 years ago

Reply from American Home Shield

Hi Jose,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Nicole Washington Savannah, GA

They can do better with the third-party representation

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Richard E Williams Jr North Port, FL

i have a pool heater that needs fixing and i can not get a straight answer.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Bill Clark

They only paid $10.00 per pound Freon so I got stuck with $200.00 plus the $75.00 trade fee

4 years ago

Reply from American Home Shield

Hi Bill. Thank you for your feedback and letting us know your concerns about the coverage and out of pocket expense. I would happy to speak with you further to discuss this matter.

Jul. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Eddie Goines Acworth, GA

The air conditioning technician has been to my home 3 times and I still have no ac

4 years ago

Reply from American Home Shield

Hi Eddie,
I hate to hear about your most recent experience to have the air conditioner repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Greg Toro Laughlin, NV

Takes too long for the contractors to contact the customer after you pay your $75

4 years ago

Reply from American Home Shield

Hi Greg, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Gwen Subramanaian Edison, NJ

They solved problem with central air unit fast.

4 years ago

check_circle

Verified Customer

star star star star star_border

Marion Craig Douglasville, GA

Due to issues of the past that were no handled as well.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Mr Melford Boodie Laurel, MD

I have been without a dryer for almost 3 months . I have waiting for the payout check for over 21 days

4 years ago

Reply from American Home Shield

Hi Melford. I am very sorry to hear that you have not received the cash in lieu check for your clothes dryer. I would be happy to speak with you and see how I may assist in resolving this matter.

Jul. 8th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Nikko Humble, TX

It takes a long time for contractors to come out. It took a month to get a wall patched

4 years ago

Reply from American Home Shield

Hi Nikko. I am sorry to hear that it took a long time to get your wall patched. I would be happy to speak with you and see how I may assist with getting this issue resolved.

Jul. 8th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Charles Kibbe Conroe, TX

Contractor never fixed my problem, AHS giving me the run around on it and nobody can ever help when I call.

4 years ago

Reply from American Home Shield

Hi Charles,
I hate to hear about the delay in service experienced to have the issue resolved. I look forward to speaking with you to reach a resolution.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star_border

LaDonna Jones San Antonio, TX

The coverage is great for the rates paid monthly.

4 years ago

check_circle

Verified Customer

star star star star star_border

Janae Palmetto, GA

The tech came and corrected the issue without any problems.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jarrod Tomassi Lytle, TX

They didn't help me with a covered issue. I'm going to tell my realtor friends to not recommend them.

4 years ago

Reply from American Home Shield

Hi Jarrod. I am sorry to hear that you did not receive help with a covered item. I would be happy to speak with you further to try and resolve this issue.

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Laniece Bell & Jai King Decatur, GA

Very convenient and prompt with finding services

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Charles Chesapeake, VA

When my ac went out they didn't care. My family had to live in a hot house for days due to their policy

4 years ago

Reply from American Home Shield

Hi Charles. Thank you for letting us kow about the experience with your air conditioning. I am very sorry to hear that the problem was not resolved to your satisfaction. I would be happy to speak with you and assist with a resolution.

Jul. 6th, 2021

check_circle

Verified Customer

star star star star_border star_border

Rhonda McLaughlin Waldorf, MD

Customer service is not that great. Charges for services not used.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ronnie Brown Tulsa, OK

I had a washer that was not repairable Home sheild said theyWould replace with a new one and they never dead

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Marilyn Deason Longview, TX

I had to find my own replacement & was told the installation would be my expense--already paid $75 fee for diagnostics

4 years ago

Reply from American Home Shield

Hi Marilyn. Thank you for rating your repair experience. I am sorry to hear that you were not happy with the service you received. I would be happy to speak with you further regarding this matter.

Jul. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Fay Fontana, CA

I have a hard time getting through to a representative, your system was down and no one called me back.

4 years ago

Reply from American Home Shield

Hi Fay,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Biancanieves Garza Penn Valley, CA

It has appointed the worst contractors to fix my HVAC ((4mo) and my Refrigerator. (4 mo and still not fixed)

4 years ago

Reply from American Home Shield

Hi Biancanieves. Thank you for letting us know about your experience. I am sorry to hear about the delays with your HVAC system and refrigerator. I would be happy to speak with you to see how I may assist with resolving this matter.

Jul. 8th, 2021

check_circle

Verified Customer

star star star star_border star_border

Jennifer Emmerson Yakima, WA

Originally a quick response but no follow up on the existing issue.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

j Stony Brook, NY

4 appointments to fix a broken knob on an appliance and terrible communication in scheduling

4 years ago

Reply from American Home Shield

Hi J,
Thank you for bringing the unresolved repairs to our attention. I would be glad to speak with you to assist with a resolution.

Jul. 8th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Arin Segal Falls Church, VA

Every time we have an issue it takes 3 weeks of calls to get it fully resolved.

4 years ago

Reply from American Home Shield

Hi Arin. We are very sorry to hear that your service issues have not been resolved to your satisfaction. I would be happy to speak with you to assist with a resolution.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Demetra Stokes Jackson, MS

It took to long for someone to contact us when our air went out.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Andrea Williams Crowley, TX

A few times i feel like they found a way not to pay a covered item.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

MICHAEL A DECARLO JR Boca Raton, FL

Avoid repairing plumbing based on fraudulent claims of owner abuse of toilet. Hired Rotor Rotor fixed in 10 minutes

4 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about your most recent service experience and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star_border star_border

Darrell Atlanta, GA

Because sometimes they took too long for them to come work on my stuff

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Susan Bronstein Reisterstown, MD

I had a terrible experience with their heating and air vendor and AHS did nothing to help

4 years ago

Reply from American Home Shield

Hi Susan, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Tamera Bigsby Spring, TX

Some representatives are more dedicated than others.

4 years ago

check_circle

Verified Customer

star star star star star_border

Tyrone Gilmore Corona, CA

Great customer service, timely, friendly.

4 years ago

Reply from American Home Shield

Hi Tyrone,
We hope you continue to appreciate American Home Shield and the coverage we provide in a timely manner!

Jul. 27th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Vaughn Smith Jr Shelbyville, TN

Fixed ice maker in over 2 week time span , thats fine but microwave is going on 4 weeks...

4 years ago

Reply from American Home Shield

Hi Vaughn,
Thank you for letting us know that the microwave issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Vicki Carlson Reno, NV

Have spent hundreds of dollars on their $75.00 initial look see. Not happy with service.

4 years ago

Reply from American Home Shield

Hi Vicki. I hate to hear that you are not happy with the service you have received. I would be happy to speak with you further regarding your concerns to see how I may assist you in addressing your repair needs.

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star_border

Leigh Araiza Tucson, AZ

I always get help with any service I need right away

4 years ago

check_circle

Verified Customer

star star star star star_border

Lynda Johnson Sun City, CA

A bit expensive monthly and when service is done

4 years ago

check_circle

Verified Customer

star star star star star_border

Marsha

Overall good service, not happy with last plumbing service.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Michael L Allen Upper Marlboro, MD

Still waiting for a decision on my range to be fixed since Feburary

4 years ago

check_circle

Verified Customer

star star star star star_border

Pamela Davis Davenport, IA

Limited contractors to complete service jobs!

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Patt Obrien Cedar Park, TX

On phone 45 Min waiting and person hard to understand and then gave me wrong information.

4 years ago

Reply from American Home Shield

Hi Patt,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Richard Elliott Menlo Park, CA

Thorough follow up and efficient service

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Jack Stewart San Antonio, TX

lousy customer service-Service provider cancelled visit and did not come to house--want refund of $75 service fee

4 years ago

Reply from American Home Shield

Hi Robert,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Dennis Live Oak, CA

nice to make a call to one place for things that breakdown

4 years ago

American Home Shield Reviews