American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Steve Williams Friendswood, TX

Telephone wait time is always too long, and this was prior to COVID-19.

4 years ago

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Verified Customer

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Shirley Potts Chesapeake, VA

Dependable, there will always be a contractor send out.

4 years ago

Reply from American Home Shield

Hi Shirley,
We appreciate your feedback and hope you continue to enjoy!

Aug. 20th, 2020

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Verified Customer

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Warren Rabe Marion, VA

It took several weeks, but they came through as expected.

4 years ago

Reply from American Home Shield

Hi Warren,
We appreciate your feedback and hope you continue to enjoy!

Aug. 20th, 2020

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Verified Customer

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Carolyn Parker Allen, TX

bad Experience with appliance repair company. Still waiting for reimbursement.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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mary Amarillo, TX

Have to be on phone for 1.5 hours to talk to a real person; seems like some costs are hidden

4 years ago

Reply from American Home Shield

Hi Mary, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7 am-7 pm.

Aug. 19th, 2020

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Verified Customer

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Randy P Fredericksburg, VA

They do not replace with like quality, only builders grade junk!

4 years ago

Reply from American Home Shield

Hi Randy,
Thank you for your feedback!

Aug. 13th, 2020

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Verified Customer

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Harold Sioux City, IA

Always willing to help and get the problem solved

4 years ago

Reply from American Home Shield

Hi Harold, We really appreciate you taking time to share your warranty experience. We look forward to handling your future American Home Shield needs. Have an amazing week.

Aug. 13th, 2020

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Verified Customer

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Brenna Lindstrom, MN

They've helped us with our issues every time

4 years ago

Reply from American Home Shield

Hi Brenna,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2020

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Verified Customer

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Tom osbeck Las Vegas, NV

Good service. Quick response. Very nice tech.

4 years ago

Reply from American Home Shield

Hi Tom, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2020

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Verified Customer

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Josie Glendale, CA

Fast service, very efficient, very affordable

4 years ago

Reply from American Home Shield

Hi Josie, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 12th, 2020

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Verified Customer

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Paul Veasey Yuma, AZ

Sometimes they send a contractor out that has poor ratings.

4 years ago

Reply from American Home Shield

Hello Paul, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 12th, 2020

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Verified Customer

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Mark schroeder Peoria, AZ

Follow up is not always as good or as timely as it could be

4 years ago

Reply from American Home Shield

Hi Mark, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 4th, 2020

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Verified Customer

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Sang Point Pleasant, WV

No one to talk with that you can understand AFTER "on hold" for over an hour!! No way to communicate even online!

4 years ago

Reply from American Home Shield

Hello Sang,
I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.

Aug. 3rd, 2020

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Verified Customer

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Carmen Norwalk, CA

I haven't had any issues with AHS the service is great

4 years ago

Reply from American Home Shield

Hello Carmen, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 6th, 2020

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Verified Customer

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joe Goose Creek, SC

because i'm dissatisfied with the service and you continue to bill my credit card for an expired contract

4 years ago

Reply from American Home Shield

Hi Joe, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Verified Customer

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Richard Ranta Carlsbad, CA

They accomplished their evaluation quickly

4 years ago

Reply from American Home Shield

Hi Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

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Verified Customer

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Stephen Bettendorf, IA

Fast service and quality reps that take care of problems

4 years ago

Reply from American Home Shield

Good morning Stephen,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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Brent Sodders Urbandale, IA

Service firms are a bit slow - low priority

4 years ago

Reply from American Home Shield

Hi Brent,
Thank you for your feedback!

Aug. 6th, 2020

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Verified Customer

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Jeff O'fallon, MO

We spent over 5 hours waiting for a service rep to answer our phone calls over 3 days

4 years ago

Reply from American Home Shield

Hi Jeff, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Verified Customer

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Kevin Wilson Bolingbrook, IL

Professional timely and service good work experience

4 years ago

Reply from American Home Shield

Hi Kevin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Kimberly Sugar Land, TX

There seems there is always a problem when a appliance has to be replaced.

4 years ago

Reply from American Home Shield

Hi Kimberly,Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your replacement will always be our priority. We look forward to our continued business together.

Aug. 5th, 2020

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Verified Customer

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Tina Saint Charles, MO

My dishwasher needs to be replaced and the marked the job complete when it isn't!!

4 years ago

Reply from American Home Shield

Hi Tina, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Verified Customer

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Tracy Richardson Kalamazoo, MI

Poor quality contractors. Problems do not get resolved. Slow response time.

4 years ago

Reply from American Home Shield

Hello Tracy, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. I have sent a private message with contact information for further assistance.

Aug. 5th, 2020

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Verified Customer

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Keith ONeal

Your website needs an update and your customer service wait time is outrageous

4 years ago

Reply from American Home Shield

Hi Keith, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. We look forward to our continued business together. I have sent a private message with contact information for further assistance.

Jul. 27th, 2020

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Verified Customer

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Sheila

There kinda high priced. And should cover more parts.

4 years ago

Reply from American Home Shield

Hello Sheila, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Jul. 27th, 2020

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Verified Customer

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David Rosenfeld

Their customer service service is horrible. Wait time almost always over an hour. No contractors want to work for them

4 years ago

Reply from American Home Shield

Hi David,
I hate to hear about your unsatisfactory AHS experience. I would be glad to speak with you and get the issues resolved.

Jul. 29th, 2020

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Verified Customer

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Donald Warner

Because technician had to come back in less than a week.

4 years ago

Reply from American Home Shield

Hello Donald, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. We look forward to our continued business together.

Jul. 28th, 2020

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Verified Customer

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T

Get the issue accomplished no matter the timing.

4 years ago

Reply from American Home Shield

Hi T, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Robert C. Williams

Because I ask for information about previous work that was done. They hung up the phone after waiting over an hour

4 years ago

Reply from American Home Shield

Hi Robert, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues.
I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Verified Customer

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Eric

Good. Expensive though. There shouldn't be a service fee.

4 years ago

Reply from American Home Shield

Hi Eric,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Verified Customer

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Steven Preville

All great but hard to get in touch with customer service

4 years ago

Reply from American Home Shield

Hi Steven,
Thank you for your feedback!

Jul. 28th, 2020

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Verified Customer

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Kathy Pennington Re/Max Associates

Response time, service providers & communication with them

4 years ago

Reply from American Home Shield

Hello Kathy, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Whitaker's, Bertha

Long hold time, not normal for your company

4 years ago

Reply from American Home Shield

Hello Bertha, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

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Verified Customer

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Mr. Stanley K. Spencer

When replacing items American Home Shield does not offer the customer with replacement choices!

4 years ago

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Verified Customer

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Lisa Wiedemann

Can never get anyone on the phone and it's very frustrating at times.

4 years ago

Reply from American Home Shield

Hi Lisa, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 23rd, 2020

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Verified Customer

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Nannette Pectol

They were very prompt in getting water heater replaced

4 years ago

Reply from American Home Shield

Hi Nannette,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Thomas Bloom

Their response time for essential items refrigerators, HVAC, water heaters takes 5-7 days.so you end up

4 years ago

Reply from American Home Shield

Hi Thomas,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Ram

My case cancelled and nobody told me. no communication and I calling vendor no response.

4 years ago

Reply from American Home Shield

Hi Ram,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Sam

They are pretty easy and direct to deal with

4 years ago

Reply from American Home Shield

Hi Sam,
We hope you continue to enjoy AHS!

Jul. 28th, 2020

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Verified Customer

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Kathryn McDonald

Efficient in solving issues with appliances

4 years ago

Reply from American Home Shield

Hi Kathryn,
Thank you for your feedback!

Jul. 28th, 2020

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Verified Customer

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T Will

Getting someone out to fix the problem quickly

4 years ago

Reply from American Home Shield

Hi T Will,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Jerad Stoup

Great customer service, and great coverage.

4 years ago

Reply from American Home Shield

Hi Jered, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 24th, 2020

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Verified Customer

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Valerie R.

Good company. The long phone hold can be overwhelming

4 years ago

Reply from American Home Shield

Hello Valerie, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield

Jul. 24th, 2020

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Verified Customer

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Unknown

Very poor customer service, very bad experience lately, still unresolved situation

4 years ago

Reply from American Home Shield

Hi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Tiffany Walter

This company is affordable and provides great service.

4 years ago

Reply from American Home Shield

Hi Tiffany,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Deborah

Gives incorrect information. Payments are too high. Incompetent customer service reps. Hold time is ridiculous

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 20th, 2020

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Verified Customer

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Richard Romano

Too much small print for not covered items

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for your feedback!

Jul. 28th, 2020

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Verified Customer

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A. Smith

Some of the companies they use are subpar

4 years ago

Reply from American Home Shield

Hi A,
Thank you for your feedback!

Jul. 22nd, 2020

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Verified Customer

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Leilani Tangitau

Unreliable Contractors/Vendors, painstakingly slow reimbursements,

4 years ago

Reply from American Home Shield

Hi Leilani,
Thank you for your feedback.

Jul. 29th, 2020

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Verified Customer

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Patricia Mary Miller

Some things are not covered - shower head

4 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for your feedback!

Jul. 27th, 2020

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