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American Home Shield Reviews

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8.8

Overall Score

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Tara Sacramento, CA

The wait on the Phone is Too Long almost an hour or longer unacceptable

4 years ago

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Reply from American Home Shield

Hi Tara,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Patrick Mary Esther, FL

Quick to get me connected to a technician. Technician failed twice to fix the issue.

4 years ago

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Reply from American Home Shield

HI Patrick,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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jerrad Green Bay, WI

aren't transparent with cost of premiums (I am a consumer but I was paying realtor prices for 2 years!)

4 years ago

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Reply from American Home Shield

Hi Jerrad,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

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Andrea Smyers Weatherford, TX

Being on hold for over an hour, 3 different times is not good customer service.

4 years ago

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Reply from American Home Shield

Hi Andrea,
I would be glad to speak with you about the dryer repairs that need to be completed.

Jun. 21st, 2020

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Richard Schmidt Keller, TX

The responce time and the vendor fast respond Good service

4 years ago

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Reply from American Home Shield

Hi Richard,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Bobby Sams Round Rock, TX

Good service when needed, easy to contact

4 years ago

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Reply from American Home Shield

Good afternoon Bobby,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2020

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Daniel Ocasio Cortlandt Manor, NY

Overall great service however I feel it is a little pricey.

4 years ago

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Reply from American Home Shield

Hi Daniel,
We would like to thank you for your feedback!

Jun. 21st, 2020

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Thomas Rayhart Annapolis, MD

Everything was great but hard to reach by phone

4 years ago

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Reply from American Home Shield

Hi Thomas,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 19th, 2020

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Michelle Raines Union City, GA

Great service. Very prompt. Easy to schedule service.

4 years ago

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Reply from American Home Shield

Hi Michelle,
We appreciate your feedback and hope you continue to enjoy!

Jun. 12th, 2020

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jacob roth Naples, FL

parts delay of two months on one repair, finally completed

4 years ago

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Reply from American Home Shield

Hi Jacob,
Thank you for your feedback!

Jun. 12th, 2020

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Debbie Sharp Texarkana, TX

Good but slow getting contractors assigned

4 years ago

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Reply from American Home Shield

Hi Debbie,
Thank you for your feedback!

Jun. 10th, 2020

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Mark Padgett Cypress, TX

Their Trade Service Call Fee Of $81.00 is too high.

4 years ago

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Reply from American Home Shield

Hi Mark,
Thank you for your feedback about the service fee.

Jun. 10th, 2020

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KCR Mililani, HI

RESPONSIVE, CONVENIENT, WISH TRIP/CALL FEES WERE LOWER

4 years ago

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Reply from American Home Shield

Hi KCR,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2020

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Michael Atlanta, GA

I called and to get my air conditioning fixed. I paid my air conditioner is not fix .no one has called to explain why.

4 years ago

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Reply from American Home Shield

Hi Michael,
I would be glad to speak with you and get the issues with your air conditioner resolved.

Jun. 12th, 2020

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Ed Taylor Pampa, TX

good service and every issue resolved fast

4 years ago

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Reply from American Home Shield

Hi Ed,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 12th, 2020

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D. Ware Lancaster, CA

Service is easy enough to use and to make arrangements

4 years ago

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Reply from American Home Shield

Hi D. Ware,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 12th, 2020

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Cheryl Russell-Smith and Lyle Thielen

Prompt service and great list of contractors.

4 years ago

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Reply from American Home Shield

Hi Cheryl and Lyle,
We are pleased to hear about the excellent customer service you have received with AHS and the contractors that have serviced you!

Jun. 11th, 2020

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Danni Cole

They have approved all of my covered repairs.

4 years ago

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Reply from American Home Shield

Hi Danni,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 4th, 2020

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Jeffrey Tyler

Fast response and problems typically resolved efficiently.

4 years ago

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Reply from American Home Shield

Hi Jeffrey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Marcus Wadsworth Des Moines, IA

Easy to use, helpful, fair but deductible can be high.

4 years ago

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Reply from American Home Shield

Hi Marcus,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2020

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shaundas reason Des Plaines, IL

because they increase prices with notice and their exports do not service customers right away

4 years ago

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Reply from American Home Shield

Hi Shaundas,
Thank you for providing AHS with your feedback. I would be glad to speak with you about your experience and the price increase.

Jun. 3rd, 2020

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G R Wagner Dallas, TX

timely and efficient very good thanks

4 years ago

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Reply from American Home Shield

Hi GR,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs.

Jun. 5th, 2020

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Bob Vasta Woodbridge, VA

Provided good response for cooktop replacement

4 years ago

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Reply from American Home Shield

Hi Bob,
I am pleased to hear about the excellent service you have received and the cooktop replacement. I hope you continue to enjoy!

Jun. 4th, 2020

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Ray Spurlock

Very easy to navagate the site and very promote service

4 years ago

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Reply from American Home Shield

Hi Ray,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2020

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Phil Wallace

Consistent with problem resolution on service request

4 years ago

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Reply from American Home Shield

Hi Phil,
We’re so glad you had a good experience and hope you continue to enjoy AHS!

May. 26th, 2020

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Colin

Got the job done and in a reasonable amount of time.

4 years ago

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Reply from American Home Shield

Hi Colin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Marcia Segedy

After 2 weeks I'm still waiting for my air conditioner to be repaired

4 years ago

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Reply from American Home Shield

Hi Marcia,
Thank you for providing us with feedback about your experience. I will be contacting you to get the repairs completed!

May. 23rd, 2020

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George Patterson

Excellent service, but wait time was longer than I wanted

4 years ago

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Reply from American Home Shield

Hi George,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 22nd, 2020

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anonymous

Because sometimes they're great and sometimes they claim no responsibility.

4 years ago

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Reply from American Home Shield

Hi,
Your feedback is greatly appreciated!

May. 23rd, 2020

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Don

Tech had to revisit the site for the same problem,

4 years ago

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Reply from American Home Shield

Hi Don,
Thank you for your feedback. I would be glad to speak with you if you are still in need of assistance.

May. 26th, 2020

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John TRACY

Problem not solved fan not replaced service listed as completed waited on phone pvr 50 minutes with no answer

4 years ago

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Reply from American Home Shield

Hi John,
We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you to discuss the delay.

May. 25th, 2020

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Bob W

good coverage and courtious, professional associates

4 years ago

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Reply from American Home Shield

HI Bob,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

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David Thompson

Time lag in getting me the disposition of my claim.

4 years ago

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Reply from American Home Shield

HiDavid,
Your feedback is greatly appreciated!

May. 22nd, 2020

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Steven Wagner

Had to pay $1150 to get a new water heater installed

4 years ago

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Reply from American Home Shield

Hi Steven,
I hate to hear about the non covered cost associated with the repair. I would be glad to speak with you about the repairs.

May. 26th, 2020

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Wiley

Paid my $100.00 deductible to have my refridgerator checked out for loud noices and occasional freeze up ice maker

4 years ago

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Reply from American Home Shield

Good morning Wiley,
We understand your disappointment about the service fee paid. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

May. 20th, 2020

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Roy Omoto

Good service at a very reasonable job fee.

4 years ago

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Reply from American Home Shield

Hi Roy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We hope you continue to enjy the ease of cost that AHS provides.

May. 20th, 2020

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Bruce Peterson

No push back, just clarification and great options.

4 years ago

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Reply from American Home Shield

Good morning Bruce,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2020

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Douglas Serdinia

The process from start to finish was helpful

4 years ago

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Reply from American Home Shield

Hi Douglas,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Debbie Tumis Hallettsville, TX

they are fast on some of the repair calls.

4 years ago

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Reply from American Home Shield

Hi Debbie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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med Philadelphia, PA

AHS is always there when I request for service.

4 years ago

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Reply from American Home Shield

Hi Med,
It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.

May. 6th, 2020

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Robert Thompson Columbia, SC

Service was good, job was completed to my satisfaction.

4 years ago

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Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 8th, 2020

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Debra Inglewood, CA

Had to request second evaluation before repairs could be done.

4 years ago

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Reply from American Home Shield

Hi Debra,
Thank you for sharing your feedback with American Home Shield. I would be glad to speak with you about your most recent service experience.

Apr. 28th, 2020

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Narayana S Centreville, VA

The services provided were professional and quick.

4 years ago

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Reply from American Home Shield

Hi Narayana,
I hope continue to enjoy a prompt and professional experience with American Home Shield!

Apr. 28th, 2020

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Stephanie Hixson, TN

Overall, quality contractors and timely service

4 years ago

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Reply from American Home Shield

Goodmorning Stephanie,
Thank you for the kind rating! We’re so happy to hear that you have enjoyed American Home SHield and the contractors we provide.

Apr. 28th, 2020

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Sue

Phone customer service is very difficult due to broken english operators.

4 years ago

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Reply from American Home Shield

Hi Sue,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 20th, 2020

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JV

I have had three service calls. Two 5 star and one 1 star.

4 years ago

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Reply from American Home Shield

Hi JV,
We are pleased to read your feedback about your AHS experience and hope you continue to enjoy!

Apr. 21st, 2020

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Angie

It takes days to get service- when they show it is usually a Good job.

4 years ago

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Reply from American Home Shield

Hi Angie,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 21st, 2020

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Lulu

Quick response to our repair request and resolution!

4 years ago

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Reply from American Home Shield

Hi Lulu,
We hope you continue to enjoy the fast response and knowledgeable repairs!

Apr. 21st, 2020

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S Williams

They were always on time ad did a fast and efficient job.

4 years ago

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Reply from American Home Shield

Hi S. Williams,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 20th, 2020

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Alice Principe

So far I've had two repairs after each repair my monthly payment goes up.

4 years ago

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Reply from American Home Shield

Hi Alice,
I hate to hear about the payment increases. I would be glad to speak with you and discuss the issue that has been experienced.

Apr. 21st, 2020