American Home Shield: Read 34,890 User Reviews From Real Homeowners

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L Las Vegas, NV

They are very prompt and work with good contractors

4 years ago

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Miss Alvizo Plano, TX

Horrible customer service. I have waited on the line for hours. Seriously considering moving to another provider.

4 years ago

Reply from American Home Shield

Hi Miss Alvizo,
I hate to hear about your most recent customer service experience. I would be glad to speak with you to reach a resolution.

May. 27th, 2021

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Patricia Kostik Pittsburgh, PA

They have never replied to my email to see if my new appliance is covered.

4 years ago

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Kevin Welch Chesapeake, VA

Because I have only utilized their service one time.

4 years ago

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JOHN Jacksonville, FL

Their tech solved my issue without delay.

4 years ago

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Carmen D Gray Silver Spring, MD

Reponse time in attending to the problem, fairly quick.

4 years ago

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Denise Ambre Glenview, IL

I like the peace of mind but not that I can't choose my repair professional.

4 years ago

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Alma Ruth Gaillard Columbia, SC

I have had many problems associated with my claims.

4 years ago

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J Bowie, MD

I believe the customer interface with the assigned contractor could be better.

4 years ago

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mike Fresno, CA

terrible customer service, refusal to hold subcontractors responsible for timelines and quality of work

4 years ago

Reply from American Home Shield

Hi Mike,
I hate to hear about the level of customer service that was experienced.

May. 19th, 2021

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Tom Athens Fort Worth, TX

It all depends on the repair businesses that are contacted

4 years ago

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Sarah Fitzgerald Las Vegas, NV

Unreliable companies sent out for some service calls.

4 years ago

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Sharon Levels Gary, IN

I have been pleased with all the repairs I have had.

4 years ago

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Kathryn Hartsell Bakersfield, CA

Proper techs not sent, problem not resolved, slow or no response to requests for assistance.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kathryn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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ABS Richmond, TX

Good and very helpful. Finds a right contractor

4 years ago

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Cross Hampton, VA

It was a long wait for my work to be completed

4 years ago

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Seema Ghani Brentwood, CA

I have some bad experiences in the past with them

4 years ago

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Mary Kelm Woodridge, IL

Had one bad experience in years of service.

4 years ago

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Clark Price The Colony, TX

Time-service response, coordination of replacement unit!

4 years ago

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Gregory J. Barthe Conyers, GA

Very professional & proactive about warranty service

4 years ago

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Al Cape Coral, FL

Good service, on time and know what they’re doing.

4 years ago

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Sandy Johnson Humble, TX

They are slow to solve a problems with vendors

4 years ago

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Reginald Hairston Graham, NC

AHS render good quality service and would recommend AHS.

4 years ago

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Carla Bixby, OK

Sometimes hard to get local contractors.

4 years ago

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Robert Natt Holly Ridge, NC

Sometimes it is difficult to understand those who answer the telephone.

4 years ago

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Leo Broken Arrow, OK

Because my experience with the contractors that AHS has sent me are not good.

4 years ago

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John Pickell Punta Gorda, FL

Only used service one time. Everthing went very well

4 years ago

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Anonymous Aumsville, OR

Not worth it, you only get their listed contractors and never someone close and they never show up on time.

4 years ago

Reply from American Home Shield

Hi,
I hate to hear about the contractors that you experienced. I would be glad to speak with you to discuss the issues.

May. 13th, 2021

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Kats Gustafson Ewa Beach, HI

AHS is very responsive and the technicians knowledgeable.

4 years ago

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Naresh Desai San Ramon, CA

They cannot solve your issue. Once you provide feedback about technician, they do not take follow up

4 years ago

Reply from American Home Shield

Hi Naresh,
I hate to hear about your most recent experience with the technician. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

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Allen Beck Coos Bay, OR

Office help not as accommodating as the field employees

4 years ago

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Little Tokyo Lofts Homeowner Los Angeles, CA

Because they charge to come out, even if they can't fix it.

4 years ago

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W G Olriksen Las Vegas, NV

Phone answering terrible and website not easy to follow.

4 years ago

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D. Bean Chester, VA

Reliable and the website easy clear and easy to use.

4 years ago

Reply from American Home Shield

Hi D. Bean,
Thank you for your feedback about AHS and the ease of use on the portal.

May. 11th, 2021

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Lorraine Chumbley Nolanville, TX

Have had excellent service with the product.

4 years ago

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Alexis Buskey Portsmouth, VA

Seems like a bandaid is put on the problem and this game aren't being fixed.

4 years ago

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Coleen Kincheloe Antelope, CA

Band aid repairs; contracted companies that are not always honest/forthcoming.

4 years ago

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Nicole Madison, NJ

Easy to request service, escalations handled quickly

4 years ago

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Mary Kidd Longview, TX

Some of the companies they recommend were not reliable

4 years ago

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Ms. Alexander Irving, TX

Since 2020, Pandemic changed service level.

4 years ago

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John Newaygo, MI

Employees not knowing what is covered. Equipment taking so long to get.

4 years ago

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Joyce Ferguson Stone Harbor, NJ

I had one very positive provider response and one that was not.

4 years ago

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Christine Clifford Maineville, OH

I had a heat pump that had a problem. They had someone come out but I never heard back from the company on next steps.

4 years ago

Reply from American Home Shield

Hi Christine, I would be glad to speak with you to get the heat pump issue resolved.

May. 12th, 2021

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James Bush China, TX

Very fast getting contractor out to repair AC.

4 years ago

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William Britton Coraopolis, PA

Claim they will replace broken appliances but are only willing to keep putting bandaids on them.

4 years ago

Reply from American Home Shield

Hi William,
I hate to hear about the unresolved experience to have the appliances replaced.

May. 14th, 2021

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Cedric Bagneris New Orleans, LA

20yrs customer my monthly payments keep going up.

4 years ago

Reply from American Home Shield

Hi Cedric,
Your patronage over the past 20 years is more than appreciated. I hope you continue to enjoy American Home Shield and the coverage we provide!

Apr. 24th, 2021

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Anonymous Vacherie, LA

They debited my account for my monthly payment without my concent.

4 years ago

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Jeff Vicars Belton, TX

Contract wording seems clear then you find out much is not covered. I find employees do not care.

4 years ago

Reply from American Home Shield

Hi Jeff,
I hate to hear about your most recent AHS customer service experience. I owuld be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Dee Key Houston, TX

Good service but sometimes hard to reach

4 years ago

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Lukreshia Bolden Houston, TX

Recent Customer Service information that was iinstructed to do, and the situation got worse

4 years ago

Reply from American Home Shield

Hi Lukreshia,
Thank you for bringing the issues to our attention. I would be glad to speak with you to get the issues resolved.

Apr. 28th, 2021

American Home Shield Reviews