American Home Shield: Read 34,312 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Gayle Fultonville, NY

They work like they’re supposed to on the first call. If a problem occurs, if follow-up is needed you CAN NOT get assistance. You’ll call 1000 times speak to 3000 and nothing will get done. I’m throwing my money away.

1 year ago

Reply from American Home Shield

Hi Richard, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 5th, 2023

check_circle

Verified Customer

star star star star star

Travis Toliver Creedmoor, NC

Very useful in so many ways, and the people are great help in getting things started

1 year ago

Reply from American Home Shield

Hi Travis, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

hildegard franco

Customer service is horrible. Reps very difficult to understand. It is not allowed to connect clients back to the US. It is forbidden to request supervisor. What company does that?

1 year ago

Reply from American Home Shield

Hi Hildegard, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 5th, 2023

check_circle

Verified Customer

star star star star star

Noreen Jones Lenoir City, TN

The contractors were on time and the did their job quickly and very professionally.

1 year ago

Reply from American Home Shield

Hi Noreen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

check_circle

Verified Customer

star star star star star

roburt Sonjohn Enid, OK

Fast and quality service. The technicians always respond in a quick way and get the job done right

1 year ago

Reply from American Home Shield

Hi Roburt, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

check_circle

Verified Customer

star star star star star

KEVIN Seale, AL

American Home Shield service is outstanding!!!! The call center was polite and professional.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Kevin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 4th, 2023

check_circle

Verified Customer

star star star star star

Tammy Briggs Beaumont, TX

Thanks for assisting me with my appliance issues and for assuring me I had nothing to worry about

1 year ago

Reply from American Home Shield

Hi Tammy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 4th, 2023

check_circle

Verified Customer

star star star star star

Quan January Fontana, CA

American Home Shield responded to the issue I had very fast and I appreciate it. Q.

1 year ago

Reply from American Home Shield

Hi Quan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

check_circle

Verified Customer

star star star star star

DONNA Cary, NC

I like the coverage AHS offers. The contractors they have sent to my house have been great!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

check_circle

Verified Customer

star star star star star

jason alley Marysville, WA

They always schedule service requests quickly and their contractors have been reliable

1 year ago

Reply from American Home Shield

Hi Jason, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2023

check_circle

Verified Customer

star star star star star

MARSHA Martinsville, VA

Great home warranty. Have multiple houses with them and have been a customer for years

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Marsha, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

check_circle

Verified Customer

star star star star star

TAMMY St Louis, MO

I enjoyed there service & timely service they were very knowledgeable & professional

1 year ago

Reply from American Home Shield

Hi Tammy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

check_circle

Verified Customer

star star star star star

JAMES MA

This interaction with the service agency was prompt, pleasant, and professional.

1 year ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

check_circle

Verified Customer

star star star star star

CLARK

I received next day service and had a very competent plumber who go the job done.

1 year ago

Reply from American Home Shield

Hi Clark, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 30th, 2023

check_circle

Verified Customer

star star star star star

Ken U.

It's worth it. I glad I had them fix my drains and other issues like garbage disposal or sump pump

1 year ago

Reply from American Home Shield

Hi Ken, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Mar. 30th, 2023

check_circle

Verified Customer

star star star star star

Carl Rogers Los Angeles, CA

They were quick and prompt with connecting me to a local company to help me with my appliances.

1 year ago

Reply from American Home Shield

Hi Carl, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2023

check_circle

Verified Customer

star star star star star

Demetria Hazard Irving, TX

My warranty provides great coverage for my home! The contractors are top notch and do great work.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Tyler Short San Diego, CA

They have sent fraudulent contractors to my home and the dispute resolution process was subpar. Also, if you have contractors you like, you can't request them.

1 year ago

Reply from American Home Shield

Hi Tyler, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 24th, 2023

check_circle

Verified Customer

star star star star star

Justin Credible Wheaton, IL

1 year ago Edited May 15, 2023

Reply from American Home Shield

Hi Justin, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 24th, 2023

check_circle

Verified Customer

star star star star star

CONSTANCE Brunswick, MD

Service was prompt and contractors we very polite, professional and knowledgeable

1 year ago

Reply from American Home Shield

Hi Constance, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2023

check_circle

Verified Customer

star star star star_border star_border

T M J Highland, CA

Too many unnecessary email offers. Why If I already have a policy with you. STOP PLEASE the overwhelming amount of emails.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star

Leah Adolph Allen Park, MI

I love having American home shield knowing I can pay the service fee and most things are covered.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Derek Hazen Washington, DC

They replaced my furnace and water heater but the contractor they sent didn't finish the job. Good luck talking to someone from AHS. I won't renew coverage next year because of this!

1 year ago

Reply from American Home Shield

Derek, Thank you for letting us know about your concerns regarding your Furnace request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 23rd, 2023

check_circle

Verified Customer

star star star star star

Dana D. Hines, PhD, RN Centreville, VA

Timely response, connected me with contractor who was able to resolve my issue in a timely manner.

1 year ago

Reply from American Home Shield

Hi Dana, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2023

check_circle

Verified Customer

star star star star star

MICHELLE Polk City, IA

They were prompt in setting up my provider and provider was great and fixed my Frig.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

check_circle

Verified Customer

star star star star star

Beatriz Kline Turlock, CA

They got my request then the next day the company called for my appointment to fix my microwave!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

check_circle

Verified Customer

star star star star star

justin knox Pleasant View, TN

In one day they had a technician out to check our dishwasher! They were so quick and helpful!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

check_circle

Verified Customer

star star star star star

JERRY Destin, FL

I am extremely pleased with the service and professionalism displayed by the AHS team!

1 year ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 22nd, 2023

check_circle

Verified Customer

star star star star star

Tim Smith Summerville, SC

Great service - no fuss in getting parts and repair completed in a reasonable amount of time.

1 year ago

Reply from American Home Shield

Hi Tim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

check_circle

Verified Customer

star star star star star

DONALD Gainesville, GA

Everything went according to plan. Great technician, problem resolved. I am happy as usual.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 21st, 2023

check_circle

Verified Customer

star star star star star

Shanice Sevier Clarksville, TN

They have been friendly, knowledgeable and quick with all transactions. They are a great company!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 21st, 2023

check_circle

Verified Customer

star star star star star

DONALD Alexandria, VA

AHS Selected an compant that called ans scheduled an appointment on the same day for repairs.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 21st, 2023

check_circle

Verified Customer

star star star star star_border

Raynette Kibbee Orlando, FL

Cost isn’t too bad; requesting service via website is quick and easy; and service help has been professional

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

Troy Drennan Salt Lake City, UT

Been with AHS for 15 plus years. Very happy to have them available for home issues.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

Donna Chandler Dallas, TX

I appreciate the service of the contractors who have come to perform services on my home.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

Cruz Santoyo Converse, TX

Very nice and friendly. They repeat your concerns and make sure what problems you are having.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star_border

EUGENE San Clemente, CA

Generally responsive. Some times long wait and call not returned. Contractors used have been generally competent

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

CHRISTINA Louisville, KY

They are the best they get your problems solved quickly I recommen them to everybody

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

Drake Delzell Rohnert Park, CA

AHS is outstanding. They save you money. Their service is great! They are always available!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

Jay Basra Lake Zurich, IL

They rock!!! With my 2 complaints, they were on top of the issue and resolved everything.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 15th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Cheryl Carpenter Martin Stillwater, OK

I own 8 personal properties with AHS and an a real estate agent trying to market your products. THE INCREASE IN THE SERVICE FEE IS LUDICROUS so I am not going to be using AHS in the future. Thank you.

1 year ago

Reply from American Home Shield

Cheryl, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 15th, 2023

check_circle

Verified Customer

star star star star star

MARK Chicago, IL

Very convenient, fast response, and was able to get my appliances back on track.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 15th, 2023

check_circle

Verified Customer

star star star star star_border

SUSAN Spring Hill, FL

Helped with garbage disposal..great plumber..UNFORTUNATELY for me not such a good out come with air

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 15th, 2023

star star star star_border star_border

MARK Houston, TX

Service was very professional. I’m Not happy about my monthly payment going up to $74.99! What happened to the $59.61 payment!!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

star star_border star_border star_border star_border

Chaim Aaron Levin Santa Monica, CA

AHS denied coverage for a bathroom ceiling exhaust fan/heater even though it is says explicitly in the contract that ALL heaters are included with a few exceptions that clearly do not apply.

1 year ago

Reply from American Home Shield

Hi Chaim, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 9th, 2023

star star star star star

Hina Arai Seattle, WA

Prompt, responsive and professional ❤️. That goes along way in this industry.

1 year ago

Reply from American Home Shield

Hi Hina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star star

Connie Taylor San Jose, CA

The electrician, Abraham from Budget Electric, was very competent and personable.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

star star star star star

ira wolowitz Calabasas, CA

Professional On time the service person knew exactly what the issue was Perfect

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star star

FRANK Baltimore, MD

Always there to solve Home problems. Fart response and great people to work with.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

star star star star star

Noelle Orlando, FL

Great service and the ability to make a service call anytime is well worth having a home warranty

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

American Home Shield Reviews