American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Adelle Fort Mill, SC

Coverage has decreased and rates have increased. Call center is not helpful when you call for support.

4 years ago

Reply from American Home Shield

Hi Adelle,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

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Luis carballo Marietta, GA

Service was timely, good results and cordial people

4 years ago

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Beverly Bunis Smyrna, GA

Customer Service Agents are hard to reach and do not accomplish in correcting billing and scheduling issues

4 years ago

Reply from American Home Shield

Hi Beverly,
I hate to hear about your most recent AHS customer service experience to get the issues repaired. I would be glad to speak with you and get the issues resolved.

Jan. 28th, 2021

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Verified Customer

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Les Dorfman Thousand Oaks, CA

I had to report the vendor to ASH as they were the worst of the worst and have been put on never come to my home again.

4 years ago

Reply from American Home Shield

Hi Les,
I hate to hear about your most recent American Home Shield experience to have the issues repaired. I would be glad to speak with you and get the issues resolved.

Jan. 21st, 2021

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Susan Savo Escondido, CA

contract is not adhered to, service techs are not reputable, management does not return calls, no guarantee on service

4 years ago

Reply from American Home Shield

Hi Susan,

I hate to hear about your most recent AHS experience to have the repairs completed. I would be glad to speak with you to reach a resolution.

Jan. 21st, 2021

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Verified Customer

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robert bovee San Diego, CA

good customer service, but too long wait for appointment

4 years ago

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Kathleen Frederica, DE

Contractors and plumbers are not qualified and don't fix the job.

4 years ago

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Ed Koller Bluffton, SC

Very unhappy about an HVAC issue. AC broken would not give us a check. We will cancel soon.

4 years ago

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kathy White, GA

Fast response and repaired issue on a timely basis.

4 years ago

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Marcia Ferguson Homestead, FL

their appliance vendor is just plain bad. Have already had to use a different A/C vendor.

4 years ago

Reply from American Home Shield

Hi Marcia,
Thank you for sharing your feedback regarding the most recent issues that have arose with AHS. I would be glad to speak with you to reach a resolution.

Jan. 15th, 2021

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Rosemarie Lauria Bonita Springs, FL

Wait time for plumber and AC was longer than I expected

4 years ago

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Kim Grove City, OH

The companies they send out for repairs are not always reliable

4 years ago

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Stephanie Dayton, OH

Sending someone fast and able to send a report quickly

4 years ago

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Donna Biersack Rochester, MN

Good service. Very prompt affiliated companies

4 years ago

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Nicole Harvey, LA

They are very hard to get in touch with wait times are unreal

4 years ago

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Herman McNeil

Been responsive. Good customer service and value.

4 years ago

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Teresa Talley

After 25 years of good service, they refuse to renew. Call offered a monthly raise of $46 to keep them

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Linda Bell

This year they did not use reputable companies. One company tried to charge us an extra amount of unnecessary things.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it. Please provide your

Apr. 2nd, 2021

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Art Cooper

Takes their contractors multiple days to set up a appt to diagnosis the problem

4 years ago

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Stephen Whitney

They sometimes don't know what the contractor has and has not done.

4 years ago

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frank surico

Good effort on latest project...but not quite perfect...

4 years ago

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Henry Ross

The customer service can be improved. The hold times are enormous

5 years ago

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Duvan Luu

The technician was very good and very professional

5 years ago

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Therese

Person to person service when calling could be better

5 years ago

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Kathleen Piel

do not keep you informed of status of repair have send 3 repairmen on one item and still not fixed

5 years ago

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DS

Can't get to a supervisor. When there are issues it is very difficult to get the situation resolved

5 years ago

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April White

Customer service is horrible, this company is extremely incompetent and doesn't care about it's patrons.

5 years ago

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Kathi

Have always responsded promptly and courteously

5 years ago

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John

difficult to speak with representative and service fee required regardless of service

5 years ago

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Bonnie

They are fast and sufficient in solving the problems

5 years ago

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Dana Withers

They are efficient in servicing customer needs.

5 years ago

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Don Ware

Bad customer support no locals all call sent to the Philippines and rep English is not good

5 years ago

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Jimmy Norbel

User friendly site / wide range of services

5 years ago

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Heidi Thomas

Terrible service, lack of communication, won't return phone calls. Waiting a week to get shower fixed

5 years ago

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John Matthews III

They don't give you enough to replace unfixable appliance.

5 years ago

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Scott

They continue to get my ex wife and my account mixed up and notify her about my account business.

5 years ago

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Chris Parks

The AC company they use as their vendor is subpar and been challenging to work with.

5 years ago

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Patricia Burrell

They only want to replace parts and not all parts are covered.

5 years ago

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Mathew

They have some of the worse vetoes that tru to give you the min. Knowing they can get more money on other calls

5 years ago

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They want to fix a 23 year old air condtion

They will not fix air Condtion 23 years old want to keep fixing over an over an I pay 107 every time I call them

5 years ago

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James Rea

They did a great job getting my refrigerator repared

5 years ago

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Ann

They came when they said. They did what needed to be done.

5 years ago

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Allan Sansone

All great just can do better on the monthly fee

5 years ago

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Judy

Can not talk to anyone, all on line or automated calls

5 years ago

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Don Wagner

Didnâ€™t cover damage caused by leak in water heater

5 years ago

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Cristina G Vazquez

they have been fair with what they approve and cover.

5 years ago

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Y. Smith

Great service,,,wait time too long on the phone

5 years ago

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wood

Slow to resolve problems with vendors who are not completing jobs

5 years ago

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Phil Scherzinger

it took me 45-50 minutes to get an answer to a call yesterday

5 years ago

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Sharen

takes a long time to get them on phone. Emergencies take about 2 to 3 days

5 years ago

American Home Shield Reviews