American Home Shield: Read 34,312 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Stan Hendersonville, NC

Would not replace hot water heater that started leaking water. Requested a plumber and was told date to be at home with a four hour window. Plumber never showed up or called. The day was ruined.

5 years ago

Reply from American Home Shield

Hi Stan,

I understand your concerns regarding your most recent customer service experience to have an item and the additional non covered. I would be glad to speak with you and address your experience.

May. 4th, 2019

star star star star star

Rocco Prologo

It's what it is good service in good and could help on the phone and when they show up

5 years ago Edited January 10, 2024

star star star star star_border

Single Homeowner Newark, NJ

As a single homeowner, I appreciate American Home Shield connecting me to quality service providers/contractors.

5 years ago

Reply from American Home Shield

Hi,
Your feedback is more than appreciated!

Jul. 14th, 2020

star star star star star

Dotson Whatley, AL

They were prompt and competent. The problem was diagnosed in one trip and fixed the next day!

5 years ago

Reply from American Home Shield

Hi Dotson,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

star star star star star

Christopher Scott Terry Joliet, IL

Great Contractor. Was timely and helpful. Was able to fix what was needed quickly

5 years ago

Reply from American Home Shield

Hi Christopher,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

star star star star star

RJENKINS

THE A/C REPAIR PERSON KNEW IMMEDIATELY WHAT THE PROBLEM WAS AND FIXED IT WITHIN 15 MINUTES!!

5 years ago

Reply from American Home Shield

Hi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

star star star star star

Kelly Shingle Springs, CA

Very fast! Great Service! So glad I was covered for my heater. Saved me $100.00’s

5 years ago

star star star star star

ANTONETTE HILL Little Rock, AR

The timing for a tech was 2 days but once he arrived he got right to work and fixed the problem

5 years ago

star star_border star_border star_border star_border

steve b Berwyn, PA

horrible customer service. had main drain blockage. their 2 contractors didn't call back so I hired my own to clear the clog before raw sewage backed up into my house. Now, they refuse to reimburse me.

5 years ago

star star star star star

Tim Bowen Pike Road, AL

AHS provided prompt, professional service to have our issue resolved satisfactorily.

5 years ago

star star star_border star_border star_border

Adam Oakley, CA

I’ve been waiting close to a month just to get my wash machine fixed and I don’t know what it’s gonna take to get the job done but very disappointed in this company

5 years ago

star star star star star

Geri Millinocket, ME

Home shield was able to resolve my issue quickly. I would recommend them to my friends.

5 years ago

star star star star star

todd strickland Southlake, TX

Very quick service. The repair company was very professional and had me up and running in no time

5 years ago

star star star star star

Maurice James Summerville, SC

Very response to our needs when our heating unit went out...and the temperatures were very low,

5 years ago

star star star star star_border

Vinod Paspuleti Livingston, NJ

Service is excellent. Contractor cam as promised. Diagnosed the issue and fixed it less than 20 minutes.

5 years ago

star star star star star

Charles A Richards Beverly Hills, FL

The company does what they say, and the repair is done in the time they said it would be done.

5 years ago

star star star star star_border

Donna Shults Sugar Land, TX

Quick response although resistance to replace broken pieces under warranty unless totally inoperable

5 years ago

star star star star star

Fernando San Jacinto, CA

Service worth having. Tech came by within 48hrs. Appliance got fixed. Great experience.

5 years ago

star star star star star

Beth Bernard Wildomar, CA

Great company!!! Customer service also fantastic!!! I will join for another year.

5 years ago

star star star star star

Zumba lady Tucson, AZ

AHS is pretty quick at getting back to the customer with the name of the contractor.

5 years ago

star star star star star

Julia Andoe Frisco, TX

Very responsive, prompt and professional service, my issue was resolved in a timely manner.

5 years ago

star star star star star

Jacqueline Brewer Fayetteville, NC

My experience was great. I had a clogged shower drain. I put in my service request online.

5 years ago

star star star star star_border

Bre Plano, TX

They scheduled for a repair person to come right away. The issue was identified and resolved during the first visit.

5 years ago

star star star star star

John Forest, VA

American Home Shield took care of us when we had an issue with our heat pump. Thank you AHS!

5 years ago

star star star star star

Carrie Albuquerque, NM

They couldn't fix my dishwasher and immediately replaced it for a nice one that I wanted.

5 years ago

star star star star star

Otto Tampa, FL

We are very content with the quick response to our request for repairs in out home

5 years ago

star star star star star

David Hess Scranton, PA

Been a customer for ten years. Always on time, contractors are professional and courteous.

5 years ago

star star_border star_border star_border star_border

Sad South Bend, IN

I requested my service fee come out of my account on a certain day...they took it sooner causing additional Bank fees...I am disappointed in them...there service person they sent out was excellent

5 years ago

Reply from American Home Shield

Hi Sad,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

star star_border star_border star_border star_border

Rhonda Kelley Fort Mitchell, KY

Very disappointed when trying to call AHS and only getting automated service. Not even an email address is available only an noreply address. Seems like once signed up no more customer service - a big fat zero in my books.

5 years ago

star star_border star_border star_border star_border

Kev Schenectady, NY

I would give them 0 stars if possible. The worst company I've ever dealt with. Oh wait, you're lucky if you can get to speak with a rep. They'll make you wait on the phone for 30 minutes or more and will hang up.

5 years ago

star star_border star_border star_border star_border

Dmitry Frisco, TX

Horrible customer service, long wait on the phone to get someone. Does not cover much. I would not recommend AHS to anyone. Had to pay to repair my AC $1700 after AHS coverage.

6 years ago

star star_border star_border star_border star_border

Mina Chico, CA

There customer Service is bad , Chain of communication is very poor . Very very long waiting average is 80 minutes . Vendors are rude .very poor experience with them won’t recommend

6 years ago

star star star star star_border

charles burke Peoria, IL

wait time for phone conversations is quite long. service and remedy of problem discussed is excellent.

6 years ago

star star star star star_border

Molly Los Angeles, CA

When things go wrong with your house knowing that you have American Here me Shield takes the stress out of it.

6 years ago

star star star star star

Cynthia Williamsburg, VA

Excellent.... service man on time. Courteous and explained the problems and solutions in detail...

6 years ago

star star star star_border star_border

Roy Carlo Coraopolis, PA

Frustrating that I was on hold for 2 hours. Communication is horrible. Been without dryer for a month, wait on replacement

6 years ago

star star star star star

Janie Harrison San Antonio, TX

American Home Shield is super easy to work with. I have never had a problem getting service.

6 years ago

star star star star star_border

Sharry Downs Mesquite, NV

Call back on my oven range problem it was handled with professionalism and was solved in an timely fashion.

6 years ago

star star star star star

Daniel Cameron Midlothian, VA

Jack from Appliance Yates was professional, caring person. He is a great representative of AHWS.

6 years ago

star star_border star_border star_border star_border

Leah Durham, NC

I would not recommend your company to anyone. You lie to your customers and you do not care about them. When we have to be on hold for over an hour and then you hang up on us. This is not a good look on your part.

6 years ago

star star star star star_border

Dee Cypress, TX

They are very helpful. Only thing is read your contract carefully there are things that are not covered.

6 years ago

star star_border star_border star_border star_border

Ken skipper Canton, MI

had an issue that was never resolved. called back after new year to let them know. it was 63 days and they refuse to waive the $75 fee even though it's the same issue because it was after 60 days. very POOR customer service.

6 years ago

star star_border star_border star_border star_border

Jeffrey stokes

I called American home shield for problem with my heating system,they gave me a contacters # and that was the last I heard from them.the contracters # was a bogus #.I'm cancelling amer.home shield.

6 years ago

star star star star star_border

Carrie Ray Matthews Eclectic, AL

Quick and effective customer service. I LOVE our home warranty it makes owning a home easier to manage.

6 years ago

star star star star star_border

Dianne Kinnison Suffolk, VA

AHS provides a necessary service for homeowners and is easy to access when submitting a service call.

6 years ago

star star star star star

Deborah Wyatt Batesville, AR

I am very pleased with everything except the long extended waiting time on the phone.

6 years ago

star star star star star

Luis McAllen, TX

Service was great! The service company showed up as promised and took Care of the problem

6 years ago

star star_border star_border star_border star_border

William Watson Murfreesboro, TN

I just called American Home Shield to check the status of my very first claim, and I'm on hold with an expected wait time of over 1 hour!! It's 1:42 p.m. on January 3, 2018 and I'm on hold...for a long time apparently.

6 years ago

star star star star star

Laurie Milton-Freewater, OR

We've had 2 issues that American Home Shield covered. I was very pleased with the results of both!

6 years ago

star star star star star

Marion Arlington, TX

Service is always prompt and excellent!! Service reps are of the highest quality

6 years ago

American Home Shield Reviews