American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Haiyan Shao

Very good service. Helped us replacing new water heater quickly! We really appreciated!

2 years ago

Reply from American Home Shield

Haiyan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 15th, 2023

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Linda Boise, ID

Excellent Company !! Technicians are on time, reliable, efficient and friendly.

2 years ago

Reply from American Home Shield

Dear Linda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Luis E Vazquez Miami, FL

I have 1 complaint but so far so good. Contract prices keep increasing and that is not good.

2 years ago

Reply from American Home Shield

Dear Luis, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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V G Calexico, CA

Everything was super easy and very professional, communication and attentiveness was great

2 years ago

Reply from American Home Shield

Dear V G, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 19th, 2023

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Felix Baltimore, MD

Decision regarding my services with Patriot plumbing. Unfair because the company didn't provide enough information on their diagnosis

2 years ago

Reply from American Home Shield

Dear Felix, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 3rd, 2023

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Patrica Pimentel

So far, very happy after two claims. Nice vendors and waiting period is reasonable.

2 years ago

Reply from American Home Shield

Patricia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Pansy Nashville, TN

Each person came on time. They came in and went to work on both items called for.

3 years ago

Reply from American Home Shield

Dear Pansy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Norberto Rodriguez Chantilly, VA

I got an excellent service. I received a new Microware from American Home Shield. Thanks.

3 years ago

Reply from American Home Shield

Norberto, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Sep. 20th, 2023

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Richard Red Bluff, CA

Easy to order service on line, but if the necessity to speak to a live person arises, not so easy to do.

3 years ago

Reply from American Home Shield

Dear, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 15th, 2023

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Carol

Worker was very kñowledgable, kind, had the needed parts and was on time. Thank you.

3 years ago

Reply from American Home Shield

Carol, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 13th, 2023

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Myonee and Mike Masi Dover, DE

We were charged $125 just to have someone come in 5 days to check our AC only to tell us, they won't do anything because it is still good and working. $125 one time payment.

3 years ago

Reply from American Home Shield

Myonee, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 21st, 2023

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Larry Shapiro Reseda, CA

All service issues should be handled this easily. Problem was solved within a couple hours of placing the call.

3 years ago

Reply from American Home Shield

Dear Larry, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Daniel Tracy, CA

They are prompt to respond to a call for service and a good value for the money.

3 years ago

Reply from American Home Shield

Dear Daniel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Veronica

The people no AHS subcontracts with are professional and appear knowledgeable in their craft.

3 years ago

Reply from American Home Shield

Veronica, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 28th, 2023

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Nathan Belleville, IL

Technician was super nice but showed up towards end of window and meant I lost a good part of the day.

3 years ago

Reply from American Home Shield

Nathan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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kim gorton Phoenix, AZ

Efficient professional timely. However difficult to understand do to not speaking good english

3 years ago Edited September 6, 2023

Reply from American Home Shield

Kim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 24th, 2023

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Joseph Las Vegas, NV

Claims were handled in a satisfactory manner once addressed snafu was corrected.

3 years ago

Reply from American Home Shield

Joseph, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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Cindy LA

When the company you call came. 4 things needed changing. They told me you would not change the coil.. Take me off your books. I am canceling your company.

3 years ago

Reply from American Home Shield

Dear Cindy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Aug. 24th, 2023

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Christine Tampa, FL

Recent plumbing issues have been resolved. Fast service and knowledgeable people.

3 years ago

Reply from American Home Shield

Christine, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 24th, 2023

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Ronnie Newport News, VA

What covered by the plan often a challenge to figure out. Hard to understand the employees on the phone due to strong accents.

3 years ago

Reply from American Home Shield

Ronnie, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

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Steve Murray Rio Verde, AZ

Very East to put in a Claim. An excellent Appliance Repair Company and Repairman.

3 years ago

Reply from American Home Shield

Steve, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

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David

Repairs went without any problem. Plumbers were quick, efficient and very professional.

3 years ago

Reply from American Home Shield

Dear David, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 24th, 2023

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Joseph Loganville, GA

So far the service has been good. Have had them out on 2 instances w/ satisfactory results.

3 years ago

Reply from American Home Shield

Joseph, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 23rd, 2023

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Mike Herriott Summerville, SC

Liked the promptness of scheduling contractors. Disliked the quality of some of the contractors and lack of follow-up from AHS

3 years ago

Reply from American Home Shield

Dear Mike, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 23rd, 2023

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Elizabeth Saint Paul, MN

The service provider showed up in a timely manner, had the part with him and it was an easy fix

3 years ago

Reply from American Home Shield

Elizabeth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 23rd, 2023

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Virginia Hamilton, OH

We think that the company does a good job getting the right people to do the job on time.

3 years ago

Reply from American Home Shield

Virginia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 23rd, 2023

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Aurora Colton, CA

The service was great and the technician was on top of things (time, knowledge, and courtesy).

3 years ago

Reply from American Home Shield

Aurora, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 23rd, 2023

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K K

Peace of mind is costly now a days and finding a good choice for the money you are paying is hard

3 years ago

Reply from American Home Shield

K K, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 23rd, 2023

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Tenilia

When I can understand the person answering the phone is is great. This call was great

3 years ago

Reply from American Home Shield

Tenilia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 23rd, 2023

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NapTown Fa'Real Fredericksburg, VA

Excellent response to my issue. Sent knowledgeable and competent technician. Resolved my issue.

3 years ago

Reply from American Home Shield

Dear NapTown, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Therese Chillicothe, OH

It took awhile due to contractor issues, but with the help of AHS, I was able to get my home repair

3 years ago

Reply from American Home Shield

Therese, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Sara Walsh Dayton, OH

Bring customer service back to the US. They seem to be nice and helpful but they are very hard to understand.

3 years ago

Reply from American Home Shield

Dear Sara, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 16th, 2023

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Allen San Angelo, TX

Great company to work with and never had an issue with them ever not taking care of my issues.

3 years ago

Reply from American Home Shield

Allen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

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Sudhir Vaka Portland, OR

AHS has handled my requests professionally and very quick to get a tech assigned.

3 years ago

Reply from American Home Shield

Dear Sudhir, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

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brandon edwards Houston, TX

After covid the company went downhill. You guys send random unqualified people into people's home. I haven't had a decent job done in a couple of years.

3 years ago

Reply from American Home Shield

Dear Brandon, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Aug. 15th, 2023

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Manny Amenta Apex, NC

Hate calling people don’t speak English , to long for service, parts never available. Getting far to expensive . Offer cheaper deals to new customers .

3 years ago

Reply from American Home Shield

Manny, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 4th, 2023

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DENISE RILEY Phoenix, AZ

SERVICE WAS FAST AND VERY RESPONSIVE IN GETTING SOMEONE OUT TO FIX MY PROBLEMS...

3 years ago

Reply from American Home Shield

Denise, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

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Frank Taraborelli Edgewood, MD

It took me 5 weeks to resolve my issue which to repair a washer that was eventually replaced, customer service in a foreign country reading from script is not worth the monthly premium which goes up every year.

3 years ago Edited August 9, 2023

Reply from American Home Shield

Dear Frank, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 2nd, 2023

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Trev O

The tech suggestions, honesty, professionalism, accurate arrival and problem solving.

3 years ago

Reply from American Home Shield

Dear Trev, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 2nd, 2023

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R K

Customer support is not knowledgeable enough to handle some service requests. Have to talk to multiple people to get the request taken care of.

3 years ago

Reply from American Home Shield

Dear RK, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 4th, 2023

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Yolanda Payne Antioch, CA

I have only had 1 claim so far, that required 2 visits and the problem has been resolved.

3 years ago

Reply from American Home Shield

Dear Yolanda, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 26th, 2023

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Kenneth San Antonio, TX

I disliked the fact that the customer rep was rude and I did not understand her due to the lack of fluency in enggglissh.

3 years ago

Reply from American Home Shield

Hi Kenneth, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 19th, 2023

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Linda Olive Branch, MS

I liked the ease of not having to fine help and the speed of getting things fixed

3 years ago

Reply from American Home Shield

Linda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 26th, 2023

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Susan

The plumbers that came needed better fitting uniforms. Not professional looking. Work was performed adequately.

3 years ago

Reply from American Home Shield

Dear Susan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 26th, 2023

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Marian Dayton, OH

Repair company was immediately assigned and we were also given their phone number

3 years ago

Reply from American Home Shield

Dear Marian, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 21st, 2023

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Henry hughes Royse City, TX

Amazing always on time and accurate always gets the job done right the first time

3 years ago

Reply from American Home Shield

Harry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 20th, 2023

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Gabriel Sanchez Sun City, CA

not at all satisfied for the service when AHS contractors have the final say on their inability to fix a simple work order upon what they requested to be completed.

3 years ago Edited July 26, 2023

Reply from American Home Shield

Hi Gabriel,
Please provide your AHS contract number or property address for further assistance.

Jul. 26th, 2023

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Chris Harker Heights, TX

Fast response, customer service, responsible companies they select for service

3 years ago

Reply from American Home Shield

Dear Chris, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

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Tina Ballwin, MO

They quickly responded to my request and assigned someone to attend to my HVAC problem immediately.

3 years ago

Reply from American Home Shield

Tina, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 20th, 2023

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Lisa Wilson

One of my service calls, the contractor came once but never came back to fix the problem. I've called several times and its never been resolved.

3 years ago

Reply from American Home Shield

Lisa, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

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