American Home Shield: Read 34,890 User Reviews From Real Homeowners

star star star star star_border

Larry Shapiro Reseda, CA

All service issues should be handled this easily. Problem was solved within a couple hours of placing the call.

2 years ago

Reply from American Home Shield

Dear Larry, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

star star star star star

Daniel Tracy, CA

They are prompt to respond to a call for service and a good value for the money.

2 years ago

Reply from American Home Shield

Dear Daniel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

star star star star star

Veronica

The people no AHS subcontracts with are professional and appear knowledgeable in their craft.

2 years ago

Reply from American Home Shield

Veronica, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 28th, 2023

star star star star star_border

Nathan Belleville, IL

Technician was super nice but showed up towards end of window and meant I lost a good part of the day.

2 years ago

Reply from American Home Shield

Nathan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

star star star star star

kim gorton Phoenix, AZ

Efficient professional timely. However difficult to understand do to not speaking good english

2 years ago Edited September 6, 2023

Reply from American Home Shield

Kim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 24th, 2023

star star star star star

Joseph Las Vegas, NV

Claims were handled in a satisfactory manner once addressed snafu was corrected.

2 years ago

Reply from American Home Shield

Joseph, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

star star star_border star_border star_border

Cindy LA

When the company you call came. 4 things needed changing. They told me you would not change the coil.. Take me off your books. I am canceling your company.

2 years ago

Reply from American Home Shield

Dear Cindy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Aug. 24th, 2023

star star star star star

Christine Tampa, FL

Recent plumbing issues have been resolved. Fast service and knowledgeable people.

2 years ago

Reply from American Home Shield

Christine, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 24th, 2023

star star star star_border star_border

Ronnie Newport News, VA

What covered by the plan often a challenge to figure out. Hard to understand the employees on the phone due to strong accents.

2 years ago

Reply from American Home Shield

Ronnie, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

star star star star star

Steve Murray Rio Verde, AZ

Very East to put in a Claim. An excellent Appliance Repair Company and Repairman.

2 years ago

Reply from American Home Shield

Steve, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

star star star star star

David

Repairs went without any problem. Plumbers were quick, efficient and very professional.

2 years ago

Reply from American Home Shield

Dear David, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 24th, 2023

star star star star star

Joseph Loganville, GA

So far the service has been good. Have had them out on 2 instances w/ satisfactory results.

2 years ago

Reply from American Home Shield

Joseph, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 23rd, 2023

star star star star_border star_border

Mike Herriott Summerville, SC

Liked the promptness of scheduling contractors. Disliked the quality of some of the contractors and lack of follow-up from AHS

2 years ago

Reply from American Home Shield

Dear Mike, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 23rd, 2023

star star star star star

Elizabeth Saint Paul, MN

The service provider showed up in a timely manner, had the part with him and it was an easy fix

2 years ago

Reply from American Home Shield

Elizabeth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 23rd, 2023

star star star star star

Virginia Hamilton, OH

We think that the company does a good job getting the right people to do the job on time.

2 years ago

Reply from American Home Shield

Virginia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 23rd, 2023

star star star star star

Aurora Colton, CA

The service was great and the technician was on top of things (time, knowledge, and courtesy).

2 years ago

Reply from American Home Shield

Aurora, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 23rd, 2023

star star star star star

K K

Peace of mind is costly now a days and finding a good choice for the money you are paying is hard

2 years ago

Reply from American Home Shield

K K, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 23rd, 2023

star star star star star

Tenilia

When I can understand the person answering the phone is is great. This call was great

2 years ago

Reply from American Home Shield

Tenilia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 23rd, 2023

star star star star star

NapTown Fa'Real Fredericksburg, VA

Excellent response to my issue. Sent knowledgeable and competent technician. Resolved my issue.

2 years ago

Reply from American Home Shield

Dear NapTown, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star

Therese Chillicothe, OH

It took awhile due to contractor issues, but with the help of AHS, I was able to get my home repair

2 years ago

Reply from American Home Shield

Therese, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star_border

Sara Walsh Dayton, OH

Bring customer service back to the US. They seem to be nice and helpful but they are very hard to understand.

2 years ago

Reply from American Home Shield

Dear Sara, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star

Allen San Angelo, TX

Great company to work with and never had an issue with them ever not taking care of my issues.

2 years ago

Reply from American Home Shield

Allen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star

Sudhir Vaka Portland, OR

AHS has handled my requests professionally and very quick to get a tech assigned.

2 years ago

Reply from American Home Shield

Dear Sudhir, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

star star star_border star_border star_border

brandon edwards Houston, TX

After covid the company went downhill. You guys send random unqualified people into people's home. I haven't had a decent job done in a couple of years.

2 years ago

Reply from American Home Shield

Dear Brandon, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Aug. 15th, 2023

star star star_border star_border star_border

Manny Amenta Apex, NC

Hate calling people don’t speak English , to long for service, parts never available. Getting far to expensive . Offer cheaper deals to new customers .

2 years ago

Reply from American Home Shield

Manny, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 4th, 2023

star star star star star

DENISE RILEY Phoenix, AZ

SERVICE WAS FAST AND VERY RESPONSIVE IN GETTING SOMEONE OUT TO FIX MY PROBLEMS...

2 years ago

Reply from American Home Shield

Denise, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

star star_border star_border star_border star_border

Frank Taraborelli Edgewood, MD

It took me 5 weeks to resolve my issue which to repair a washer that was eventually replaced, customer service in a foreign country reading from script is not worth the monthly premium which goes up every year.

2 years ago Edited August 9, 2023

Reply from American Home Shield

Dear Frank, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 2nd, 2023

star star star star star

Trev O

The tech suggestions, honesty, professionalism, accurate arrival and problem solving.

2 years ago

Reply from American Home Shield

Dear Trev, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 2nd, 2023

star star star star_border star_border

R K

Customer support is not knowledgeable enough to handle some service requests. Have to talk to multiple people to get the request taken care of.

2 years ago

Reply from American Home Shield

Dear RK, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 4th, 2023

star star star star star

Yolanda Payne Antioch, CA

I have only had 1 claim so far, that required 2 visits and the problem has been resolved.

2 years ago

Reply from American Home Shield

Dear Yolanda, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 26th, 2023

star star star star_border star_border

Kenneth San Antonio, TX

I disliked the fact that the customer rep was rude and I did not understand her due to the lack of fluency in enggglissh.

2 years ago

Reply from American Home Shield

Hi Kenneth, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 19th, 2023

star star star star star

Linda Olive Branch, MS

I liked the ease of not having to fine help and the speed of getting things fixed

2 years ago

Reply from American Home Shield

Linda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 26th, 2023

star star star star star_border

Susan

The plumbers that came needed better fitting uniforms. Not professional looking. Work was performed adequately.

2 years ago

Reply from American Home Shield

Dear Susan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 26th, 2023

star star star star star

Marian Dayton, OH

Repair company was immediately assigned and we were also given their phone number

2 years ago

Reply from American Home Shield

Dear Marian, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 21st, 2023

star star star star star

Henry hughes Royse City, TX

Amazing always on time and accurate always gets the job done right the first time

2 years ago

Reply from American Home Shield

Harry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 20th, 2023

star star star_border star_border star_border

Gabriel Sanchez Sun City, CA

not at all satisfied for the service when AHS contractors have the final say on their inability to fix a simple work order upon what they requested to be completed.

2 years ago Edited July 26, 2023

Reply from American Home Shield

Hi Gabriel,
Please provide your AHS contract number or property address for further assistance.

Jul. 26th, 2023

star star star star star

Chris Harker Heights, TX

Fast response, customer service, responsible companies they select for service

2 years ago

Reply from American Home Shield

Dear Chris, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

star star star star star

Tina Ballwin, MO

They quickly responded to my request and assigned someone to attend to my HVAC problem immediately.

2 years ago

Reply from American Home Shield

Tina, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 20th, 2023

star star star star_border star_border

Lisa Wilson

One of my service calls, the contractor came once but never came back to fix the problem. I've called several times and its never been resolved.

2 years ago

Reply from American Home Shield

Lisa, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

star star star star star

Antonio Miami Beach, FL

Everyone was very courteous and professional, and had knowledge of the subject matter

2 years ago

Reply from American Home Shield

Dear Antonio, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 19th, 2023

star star star star star

Israel Midland, TX

The response time was good and the service done was quick and explained thoroughly.

2 years ago

Reply from American Home Shield

Israel, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

star star star star_border star_border

Barbara James St Louis, MO

I have a big problem understanding the customer representative. There English is terrible. AHS needs to have somebody who can speak English fluently

2 years ago

Reply from American Home Shield

Barbara, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 5th, 2023

star star star star star

Barbara Los Angeles, CA

The quick service was great and the repairman knew what to do to resolve the problem.

2 years ago

Reply from American Home Shield

Barbara, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

star star star star star

Patricia

The first time I had work done with you’ll very good I would recommend you to someone.

2 years ago

Reply from American Home Shield

Patricia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

star star star star star

Joseph Minneapolis, MN

Easy claim process and timely response. The replacement procedure was relatively straightforward .

2 years ago

Reply from American Home Shield

Dear Joseph, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 21st, 2023

star star star star star

Ed Knutsen Huntersville, NC

Liked the ease of opening a repair ticket and the response/quality of the repairs.

2 years ago

Reply from American Home Shield

Ed, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

star star star star star

Maurice Atlanta, GA

I like the constant communication that AHS provides to keep their consumers in the loop.

2 years ago

Reply from American Home Shield

Maurice, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 19th, 2023

star star star star star_border

Bruce Crestline, CA

There was a delay in the repair because part of the repair was denied at first, but was eventually approved.

2 years ago

Reply from American Home Shield

Bruce, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 15th, 2023

star star star star star

Nydred Panama City, FL

how quick and fast the service was. The Tech was very professional and easy to talk to

2 years ago

Reply from American Home Shield

Hi Nydred, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

star star star star star

Reina Las Vegas, NV

I'm so happy with AHS every time I request service immediate they give me the solution Thanks AHS

2 years ago

Reply from American Home Shield

Hi Reina, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah

Jun. 5th, 2023

American Home Shield Reviews