American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Cesar Silva

Issue was never resolved. AHS said damage was from someone actually damaging toilet when I have never touched. Will not recommend you guys and will make sure everyone knows about your customer service.

7 years ago

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PATRICIA PURSLEY

I have spent 4 hours trying to get through to these people. The company they recommended is horrible. It has taken literately a month to get a simple leak from our refrigerator's water dispenser fixed.

7 years ago

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Jim B Austin, TX

Erroneously said issue was pre-existing condition and denied payment then impossible to contact to resolve ... by design?? Owned by ServiceMaster. Contacted executive office and issue was quickly resolved.

7 years ago

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Debra Haislet Anaheim, CA

I did not have a good experience with American Home Shield. I purchased a house that came with the coverage. But American Home Shield never approved any claims due to the age of house and items inside.

1 year ago

Reply from American Home Shield

Dear Debra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Nov. 3rd, 2023

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Lynn Silver Spring, MD

This company is the worst warranty company I've ever dealt with in my opinion. Being a customer in good standing for over 10 years they are deceitful and contradictory in their decisions and not customer service focused!

1 year ago

Reply from American Home Shield

Dear Lynn, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 15th, 2023

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Robert Horn II Pahrump, NV

Had AHS the first year upon purchasing our new home. It saved me over $2,000 when our well pump had to be replaced.

1 year ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 1st, 2023

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NANCY Malone San Antonio, TX

I gave them 1 star because I couldn’t give them 0. We had them send repairman out for our dishwasher at least eight or 10 times last year and it was never repaired. It took them six or eight trips to get our microwave fixed. All they want to do is try to repair and when they can’t they won’t replace it.

1 year ago Edited January 26, 2024

Reply from American Home Shield

Dear Nancy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 26th, 2023

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Sheryl Mullins Seattle, WA

They really don’t cover anything. They actually sent a dishwasher repair man the said “I don’t know much about these new fangled machines”. It’s just your basic dishwasher. It took multiple visit before the dishwasher got fixed. This company is a total waste of money!

1 year ago

Reply from American Home Shield

Dear Sheryl, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Joyce M Nunn Ocala, FL

Personnel is friendly. Most of the time they approve and respond to a request but not in a timely manner. They also do not replace items - there is always an excuse,

1 year ago

Reply from American Home Shield

Joyce, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 8th, 2023

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Donna Marshall Kingsport, TN

Selected good repairmen how ever they made an error on my account and like to have never saw their error. I never received a credit

1 year ago

Reply from American Home Shield

Hi Donna,
Thank you for your feedback about the account error. I would be glad to speak with you to correct the credit.

May. 12th, 2023

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Ricardo Ortiz Fredericksburg, VA

I have used this company for over 5 year, excellent customer service. I recommend it to everyone we know. It is simply the best.

1 year ago Edited March 27, 2023

Reply from American Home Shield

Hi Ricardo,
Your feedback to American Home Shield is more than appreciated! We strive to make every experience exceptional, and hope you continue to enjoy the coverage we provide!

Mar. 29th, 2023

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Brian Meekhof Stanwood, WA

I've been with American Home Sheild for a few years and I've never had a problem. Their always kind and professional

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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Gabe Dominiczak

Purchased a home warranty for my home last year. Paid the deductible, company was sent to fix a broken shower handle. They wanted to charge me an additional $750.00 Not sure what the warranty provided? Customer service was good and refunded my $100 service fee as we had to fix it ourselves in the end

1 year ago Edited April 6, 2023

Reply from American Home Shield

Dear Gabe, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 24th, 2023

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Bess Wilfong St Louis, MO

They are responsive and try and arrange someone to get to your home very soon. They don't look for ways to get out covering the cost for repair.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your experience.

Aug. 25th, 2022

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TheOne AndOnly Gibsonia, PA

My boiler seem so outdated, but this company was able to have it repaired. Plus the guy was friendly.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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David Patten Huntsville, AL

We have had great experience with this service. They are professional, courteous and responsive quickly

2 years ago

Reply from American Home Shield

Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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EMMA FRANCES Jacksonville, FL

I am out of $ 3800.00, and you paid (0). I have no future needs for your terrible services. I will not recommend AHS, to no one. You mistreated me, in the past, returned my Annual fee’s, instead of coverage. I forgave you, but this time I am DONE, DONE, DONE!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2022

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ramesh pothuru

very reliable, excellent turn around, good technicians and will have multiple visits to fix the repairs.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ramesh,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 31st, 2022

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Julia UP Naples, FL

Just signed up for our new home warranty The guy was patient and walked me through everything till all my questions were answered, so far so good.

2 years ago

Reply from American Home Shield

Hi Julia. Thank you for taking time to provide feedback of your experience with our company so far. We are very happy to know that your questions were answered. We look forward to being your home warranty company and providing you with great service.

Dec. 18th, 2021

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Belsy Franco Columbia, SC

I have used this company for many years excellent customer service works very fast with claims, highly recommended

2 years ago

Reply from American Home Shield

Hi Belsy. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. We are very happy to know that has been your experience over the years. Thank you for trusting AHS.

Dec. 15th, 2021

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Juanita Morrison Columbus, OH

I contacted American Home Shield for a quote. They offer a nice warranty package, but it is a little too pricey for my budget. Customer service representatives were helpful.

2 years ago

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Heidi Grosowky Cleveland, OH

AHS gives you peace of mind that major repairs will be covered, when something breaks in your home. They work with longtime, local installers.

3 years ago Edited October 28, 2021

Reply from American Home Shield

Hi Heidi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 29th, 2021

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Tom Pleasant Grove, UT

This is a very comprehensive home warranty that is easy to make a claim with and they deal with very reputable repairmen that come out quickly.

6 years ago

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Verified Customer

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Kola Mableton, GA

Too expensive! Increase customer price without customer consent or notify customer ahead!

1 year ago

Reply from American Home Shield

Dear Kola, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Gay Fright OR

Poor tech client relationships, don’t listen to the customer regarding a problem, no follow-up

1 year ago

Reply from American Home Shield

Dear Gay, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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cheryl owens St Louis, MO

getting it the run around on my microwave issue it is not resoved

1 year ago

Reply from American Home Shield

Dear Cheryl, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Michael Lucci Palm City, FL

The wait for a service repair person is too long.

1 year ago

Reply from American Home Shield

Dear Michael, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Verified Customer

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Regina El Cajon, CA

Said nothing wrong with oven but still had to pay the $100 😞

1 year ago

Reply from American Home Shield

Dear Regina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 25th, 2023

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Verified Customer

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Jennifer Gardner Austin, TX

We had someone come out really fast initially but haven't heard a follow up

1 year ago

Reply from American Home Shield

Dear Jennifer, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Oct. 18th, 2023

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Verified Customer

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Lynn Napa, CA

Very poor communication. I've been unable to reach a real person after hours on the phone.

1 year ago

Reply from American Home Shield

Dear Lynn, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 11th, 2023

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Verified Customer

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Leslie Henderson, NV

I like that requests are acknowledged quickly

1 year ago

Reply from American Home Shield

Dear Leslie, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 11th, 2023

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Verified Customer

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HK

I disliked the availability they had for a technician to come to my home in a timely manner

1 year ago

Reply from American Home Shield

Dear HK, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 24th, 2023

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Verified Customer

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Andrea Sultan West Orange, NJ

No one calls back I have been calling since august and still have not had a return call Terrible

1 year ago

Reply from American Home Shield

Dear Andrea, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Lauren Baltimore, MD

The WORST CUSTOMER. I pay for my service every month on time and I always get AWFUL SERVICE!!

1 year ago

Reply from American Home Shield

Lauren, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 27th, 2023

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Verified Customer

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Sharon Sylmar, CA

They use substandard vendors/contractors and don't back up their work.

1 year ago

Reply from American Home Shield

Dear Sharon, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

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Verified Customer

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david motley Fresno, CA

i think some of your pros are very dishonest . i'm going to try another company.

1 year ago

Reply from American Home Shield

Dear David, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 25th, 2023

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Verified Customer

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Reba Midgett Virginia Beach, VA

Not happy with two of the three contractors they have sent out.

1 year ago

Reply from American Home Shield

Dear Reba, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Sep. 5th, 2023

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Verified Customer

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Jaliza Toro

Does not respond to any of my claims, i have insurance but its like i have none

1 year ago

Reply from American Home Shield

Dear Jaliza, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 5th, 2023

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Verified Customer

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Robert Mount Laurel, NJ

AHS would not cover my electrical problem

1 year ago

Reply from American Home Shield

Robert, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Sue Plano, TX

Too many exceptions. Not paying to fix or repair anything lately. Looking to cancel my policy!

1 year ago

Reply from American Home Shield

Sue, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 5th, 2023

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Verified Customer

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Joyce Durham, NC

Very professional job No mess to clean up

1 year ago

Reply from American Home Shield

Joyce, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Patrick Miller Lawrenceville, GA

Surprises in what is covered and changes without notification

1 year ago

Reply from American Home Shield

Dear Patrick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Crystal

Horrible company. Vendors that the company use speak unprofessionally about the services as well

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Crystal, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 21st, 2023

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Verified Customer

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Mark Kondo OR

Annual premium took a significant jump as well as deductible for each incident

1 year ago

Reply from American Home Shield

Dear Mark, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 14th, 2023

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Verified Customer

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LaDonna Klapiszewski

We are still waiting on resolution of an issue from March. We have been getting nowhere.

1 year ago

Reply from American Home Shield

LaDonna, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Cathleen Patterson Hartland, WI

Good service but very difficult to reach by phone.

1 year ago

Reply from American Home Shield

Cathleen, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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morris mcgee Colmesneil, TX

What I'm paying for my out of pocket deductible is almost the same if I did it myself

1 year ago

Reply from American Home Shield

Morris, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 5th, 2023

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Verified Customer

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Jackie Williams Arlington, TX

My monthly payment is too high for 20yrs

1 year ago

Reply from American Home Shield

Hi Jackie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 5th, 2023

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Verified Customer

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Ann Fisher Clayton, CA

Customer service & call center are horrible!

1 year ago

Reply from American Home Shield

Ann, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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Lee Hines Katy, TX

not worth the money. Problem not fixed. Will not sign up again.

1 year ago

Reply from American Home Shield

Hi Lee, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 31st, 2023

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