American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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FLORINDO Chicago, IL

AHS always does an excellent job Easy to use and very accurate customer service

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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Natalia Salinas

Sometimes the people they decide to contract with are of poor quality. Sometimes the people who answer the phone are very difficult to understand.

2 years ago

Reply from American Home Shield

Hi Natalia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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Sharron Mitchell Ocala, FL

I like knowing that I can call someone and they will send the right people to handle my issues.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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Bunnak Oum Saint Augustine, FL

The process is seamless from initial appointment to tech showing up, however, it take to long for part to be ordered and install.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

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Verified Customer

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Jan

We have been using AHS for several years and have always had a quick response to our requests.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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Verified Customer

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SARA Coalinga, CA

Better than nothing. They service my rural area. Any time something needs followed up, customer service call center is usually useless.

2 years ago

Reply from American Home Shield

Hi Sara, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Verified Customer

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BRENDA Cañon City, CO

How it was so easy to make a claim! Customer service was most helpful & pleasant!

2 years ago

Reply from American Home Shield

Hi Brenda, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

May. 2nd, 2023

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Verified Customer

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Wendy Billock La Mirada, CA

It is easy to file a claim, but difficult to get a resolution if the service was not completed by the contracted business.

2 years ago

Reply from American Home Shield

Hi Wendy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Verified Customer

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JARED San Antonio, TX

Have only had one claim for an oven. Great service was provided and was taken care of quickly.

2 years ago

Reply from American Home Shield

Hi Jared, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 1st, 2023

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Verified Customer

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Stacy Garbarino Conowingo, MD

Still have holes in my ceiling where work was done and your company didn’t fix it. Still extremely upset and would never do business with this company again. I would give no stars if that was an option.

2 years ago

Reply from American Home Shield

Hi Stacy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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Verified Customer

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CYNTHIA Richlands, NC

Mainly dislike the amount of money we fork out. The techs have been very nice, but it took forever to get help or the parts a few times back.

2 years ago

Reply from American Home Shield

Hi Cynthia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 27th, 2023

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Verified Customer

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RONALD Philadelphia, PA

The technician was friendly and knowledgeable. He completed the repair quicklt and efficiently.

2 years ago

Reply from American Home Shield

Ho Ronald, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 27th, 2023

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Verified Customer

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Jose Angarita Oakland, TN

The contractors sent by AHS were courteous, knowledgeable. efficient and punctual

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jose, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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KATHY Sand Springs, OK

Every time something breaks they send someone out in a few days and fix the problem.

2 years ago

Reply from American Home Shield

Good afternoon Kathy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 26th, 2023

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Verified Customer

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CARLOS Henrico, VA

Great local professional contractors with quick solutions to problems and issues.

2 years ago

Reply from American Home Shield

Hi Carlos, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 26th, 2023

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Verified Customer

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KRISTINA Asheville, NC

I don’t have a choice of service providers. AHS would not tell me how much they paid for the new HVAC so I did not know how much money I saved.

2 years ago

Reply from American Home Shield

Hi Kristina, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 27th, 2023

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Verified Customer

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Gregory Bow Austin, TX

American Home Shield hires the cheapest unqualified contractors possible. It is there business model. If anything goes wrong with the work their contractors do you are on your own.

2 years ago

Reply from American Home Shield

Hi Gregory, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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Verified Customer

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ROBERT Newport Beach, CA

The techs that have shown up are very professional and did a great job. Very pleased

2 years ago

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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Jennifer Gray Los Angeles, CA

Great experience. Again! Very fast response and excellent customer service. Highly recommend.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 24th, 2023

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Verified Customer

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Don Thompson Scottsdale, AZ

Poor communication about coverage and cost too many foreign speaking agents that just read scripts without solving problems

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2023

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Verified Customer

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WILLIAM Livermore, CA

Quick contact and first appt by service provider. Tech showed up at front end of the window.?

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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FARID San Ysidro, CA

Great customer service, easy to manage the service call, great online support and freindly customer service support

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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Verified Customer

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Todd Metzger Dallas, TX

The service is awesome and I am very satisfied with the service and the response time of my claims.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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TERRY Ormond Beach, FL

They are quick to handle a claim and make every effort to make it right. A great company

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Verified Customer

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Wendy Kaiser

It's been more than 2 weeks since the plumber came about our faucets and there is no resolution. We have had to do all of the follow up with AHS and with the vendor and still no resolution.

2 years ago

Reply from American Home Shield

Hi Wendy, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Verified Customer

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Lori cox Montclair, CA

Agent was able to see what my issue was and more importantly she was able to resolve it.

2 years ago

Reply from American Home Shield

Hi Lori, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 19th, 2023

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Verified Customer

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Anna Erwin Abilene, TX

I requested a repair for my air conditioner and I was able to schedule an appointment the next day.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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JANET St. Petersburg, FL

My refrigerator was repaired and all is good. I was pleased with the service I received.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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Keith Lusk Birmingham, AL

It is a great value to homeowners! We have had good service from American Home Shield!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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CASSANDRA Phenix City, AL

i LIKE THE FACT THAT ANY REPAIRS I NEED ALL I HAVE TO DO IS CALL AND ITS ALL TALING CARE OF

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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MORRIS Solvang, CA

All the people involved were very professional both the office and the contractor.

2 years ago

Reply from American Home Shield

Hi Morris,
Thank you for sharing your feedback about AHS. I hope you continue to enjoy the coverage and customer service we provide.

Apr. 18th, 2023

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Verified Customer

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C W Atlanta, GA

Great overall coverage with minimal hidden exclusions as compared to other home warranty services.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 17th, 2023

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Verified Customer

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WAYNE Portland, OR

The honesty of our service tech was refreshing. Mike was straight forward about our furnace.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 17th, 2023

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Verified Customer

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MARIANNE Paulden, AZ

AHS makes it very difficult to get things fixed. Nothing happens promptly. Heaven help you if your heat goes out when it's cold or your ac when it's hot.

2 years ago

Reply from American Home Shield

Hi Marianne, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 14th, 2023

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Verified Customer

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Carey Classen Greeley, CO

This is a great product for homes of a certain age when mechanical systems need updating.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 17th, 2023

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Verified Customer

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SARA Stevensville, MD

AHS is always on top of whatever ur problem is and handles the problem. I have had them for 15 yrs

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 17th, 2023

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Verified Customer

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Uptowngirl823 Las Vegas, NV

Yes and no, it’s nice to have someone come to your home to look at an appliance but it’s another to get them to replace it.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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ORRIE Davenport, FL

Fast response, qualified technicians and resolved the issues in a timely matter

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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MARY Evergreen Park, IL

I've utilized the services twice and never received a response to what the actual issue was. I'm still awaiting answer for sink repair I made in Dec.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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JOHN Houston, TX

Fast response time and fast service company response. Fixed our AC unit the very next morning.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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Chandra Hardy Douglasville, GA

I like the professionalism of the customer service representative and the technicians

2 years ago

Reply from American Home Shield

Hi Chandra, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 11th, 2023

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Verified Customer

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Al Rock Cornville, AZ

There are a number of companies that do not want to work with AHS. I've had to find my own plumber and then submit for reimbursement "Less" the service fee. Why should I pay a service fee when none was provided

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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Ravi Sharma Inglewood, CA

Your response times are good, but I am still disappointed with two items that were declined by your vendors and I don't believe they were truthful.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Bill Henke Harker Heights, TX

Have been very saatisfied with my policy & the reps. that handle the calls & scheduling

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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EVELYN Baltimore, MD

Some things are minimally covered. However, i do like that they have a plan for non maintenance items (it is expensive though)

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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DAVID Lakeland, FL

had a problem, called in, repair was made just like that ! job well done thanks

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Yohan Caldwell Fishers, IN

I like the timeless that my problem was solved and fixed and it’s a seamless easy process

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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BARBARA

Professional, speedy repair and replacement. Extremely happy with the service.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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LySandra Spates Summerville, GA

YOU STATE THAT YOU REPLACE APPLIANCES BUT NO WHERE DOES SAY THAT THE CUSTOMER HAS TO COVER THE INSTALLATION. I WILL BE REPORTING YOUR COMPANY TO THE BBB WHERE I CAN VOICE MY COMPLAINT.

2 years ago

Reply from American Home Shield

Hi LySandra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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MARK Houston, TX

All you had to do was say it was preexisting conditions. That would be the case for anyone who pays for the house that’s not brand new. I think you could even make the case for that.

2 years ago

Reply from American Home Shield

Hi Mark, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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