American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Shameeka Baylor Killeen, TX

Costs too much for a repair person to come out to say repairs are not covered.

1 year ago

Reply from American Home Shield

Hi Shameeka, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Ralph Phillip Kerens, TX

No sense of urgency to address a significant issue

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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John Williams Wichita, KS

Done on time. Clean install. Clean up workspace.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Luis Barajas Chandler, AZ

Very poor responding/repairing my appliance

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Christina Atencio Los Alamitos, CA

I'm not happy with their vendor . AHS don't follow through with incompl work order

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

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Dan Drouin

not worth a single dime. they deny every request for little to no reason at all, we canceled and now they want a cancelation fee. Not paying.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 18th, 2022

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Richard Stallings Saint Louis, MO

Didn't inform me of rate change. Charge my account twice for same request.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

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Brittneysanford Westminster, MD

They told me my deductible was $75, instead they forces me to pay $100

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 18th, 2022

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Minister Clarence Holmes Sr. Philadelphia, PA

AHS hide behind the theory "Pre Existing Condition" to avoid claim payout

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

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Verified Customer

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Eleana Campbell Valley Center, CA

Have to wait for a long time to get problem solved

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Noa Hoffman Los Angeles, CA

They were not able to find a company that works with my dish washer brand

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

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Verified Customer

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Gary Bowne Milltown, NJ

Takes too long for repairs with little or no follow up

1 year ago

Reply from American Home Shield

Hi Gary, Thank you for your feedback about the delay in service to repair your issue. I would be glad to speak with you regarding your experience.

Nov. 15th, 2022

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Verified Customer

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Scott Midlothian, VA

Mediocre value, poor contractors overall, good coverage

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Chris Alix Sahuarita, AZ

I paid my 100$ deductible to have a plumber come to fix my toilet only to tell me its not covered.

1 year ago

Reply from American Home Shield

Hi Chris, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 10th, 2022

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Verified Customer

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Jefferson San Antonio, TX

Tried to replace oem part with generic non-compatible part. If installed could cause more issues

1 year ago

Reply from American Home Shield

HI Jefferson, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue, Please provide your AHS contract number.

Dec. 7th, 2022

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Verified Customer

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Daniel Freedman Manhattan Beach, CA

The repair company never followed up to get repair authorized

2 years ago

Reply from American Home Shield

Hi Daniel, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Laura Bowling Baton Rouge, LA

Because a repair was not even partially covered due to a faulty part.

2 years ago

Reply from American Home Shield

Hi Laura,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you to discuss the cost.

Nov. 3rd, 2022

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Verified Customer

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taranada watts Milwaukee, WI

getting a company to come out can take forever

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Eugene Montijo Imperial Beach, CA

LAST EXPERIENCE WAS UNRESOLVED AND NOT POSITIVE

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Kern Belgrove Deltona, FL

Being told two different things on how the service works

2 years ago

Reply from American Home Shield

Hi Kern,
We really appreciate you taking the time to share your rating with us. We would be glad to speak with you to address your concerns.

Oct. 27th, 2022

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Verified Customer

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Dwight Melton Marshfield, MO

It takes an enternity to get any results. You have to fight on every claim you have

2 years ago

Reply from American Home Shield

Hi Dwight, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Betty Inclan Atascadero, CA

3 months to get an air conditioner during summer months. 3 weeks for hit water heater

2 years ago

Reply from American Home Shield

Hi Betty, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Verified Customer

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Johnice Littlejohn Kalamazoo, MI

I have been without hot water for almost a week because of a crappy contractor you all work with

2 years ago

Reply from American Home Shield

Hi Johnice, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Verified Customer

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Nick Prochette Acworth, GA

They didn't protect my interest when Prime Plumbing tried to take advantage of me!

2 years ago

Reply from American Home Shield

Hi Nick,
Thank you for sharing feedback about your most recent American Home Shield experience and the contractor that serviced you. I would be glad to speak with you to address the issues that occurred.

Oct. 27th, 2022

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Verified Customer

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Shirley R Smith Washington, DC

In the past it has taken them to long to get help.

2 years ago

Reply from American Home Shield

Hi Shirley, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Donnell Cooper Houston, TX

The companies monthly fees are increasing every year.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 21st, 2022

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Verified Customer

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Joan Lagle Paso Robles, CA

Was not able to get someone out in over two days

2 years ago

Reply from American Home Shield

Hi Joan,, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Anna Auburn, AL

The garbage disposal was repaired for $75. After 3 days, it stopped working again.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 20th, 2022

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Verified Customer

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Vern Arlington, TX

The attitude of the people that works there. Don't understand English well

2 years ago

Reply from American Home Shield

Hi Vern, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Oct. 20th, 2022

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Verified Customer

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Linda Kay Ferguson Las Vegas, NV

Previous experience was bad but latest was greatly improved

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 17th, 2022

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Verified Customer

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Phyllis brenner Tucson, AZ

2 negative service requests. Extremely frustrating and time consuming experience

2 years ago

Reply from American Home Shield

Hi Phyllis, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Verified Customer

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Barbara Wylie Xenia, OH

Waiting over a month for e card , still waiting

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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Cierra Villalvazo Cottonwood, CA

The contractors they work with are not great.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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With Held

Filing a claim for services is OK when done online. Billing is a disaster!!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Sep. 29th, 2022

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Verified Customer

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Jose Cardenas Beech Island, SC

It takes too long to fix issues and sometimes things do not even get fixed

2 years ago

Reply from American Home Shield

Hi Jose, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Linda Hale Killeen, TX

All of my food spoiled because we had to wait a week for a part

2 years ago

Reply from American Home Shield

Hi Linda, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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CHRISTI SPINA Santa Rosa, CA

I feel like they interpret their contract badly and find ways to deny coverage.

2 years ago

Reply from American Home Shield

Hi Christi, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Emma Coleman Chicago, IL

I did not authorize my contract to be renewed!! Prices keep changing with your company

2 years ago

Reply from American Home Shield

Hi Emma, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Walter Harrington Menifee, CA

don't notify if they will not pay for parts. had to call service company to find out.

2 years ago

Reply from American Home Shield

Hi Walter, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Charles L Cross Modesto, CA

Overpricing the repair and took 6 weeks to tesolve sc in 106+ temps.

2 years ago

Reply from American Home Shield

Hi Charles, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.

Sep. 16th, 2022

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Verified Customer

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Hhhhhhh Dallas, TX

Tech comes out with out supplies. Has to come out 4 or more times to fix the problems.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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Verified Customer

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Adewonu Apple Valley, CA

Need better contractors or more availability

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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K E Jones Selma, AL

Not always reliable with follow ups, long service waits

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Marko Tomazovich Bartlett, IL

Delays from diagnosis to repair takes too long.

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Carol Hamilton Tyler, TX

Came and didn't try to solve the problem

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Barbara Ohnesorge Houston, TX

Didn't know it would cost $995 to fix my ac.

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Karolyn Indio, CA

should not take three days for a service repair

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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KB Ponte Vedra Beach, FL

Had yo wait over 48 hrs to get technician

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Wanda Tolocko Waxahachie, TX

After a month my AC still was not fixed and I had to hire someone and pay for it myself.

2 years ago

Reply from American Home Shield

Hi Wanda, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Cliff Circe Altamonte Springs, FL

Waiting almost one month for ac to be fixed not yet contractors are still waiting for parts

2 years ago

Reply from American Home Shield

Hi Cliff, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Sep. 8th, 2022

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