American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Rayca Google

The company AHS has contracted with does not answer their phone. They are NOT making an appointment with me because it’s a “recall.” AHS isn’t doing anything about it. They hire lousy companies!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Rayca, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2023

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Verified Customer

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cowboys Pasadena, TX

Answered the service call quickly and made appointment easily and solved problem.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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JACQUELINE

Fast and efficient service. This was my first claim and i am impressed by the service i received!

2 years ago

Reply from American Home Shield

Hi Jacqueline, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 11th, 2023

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Verified Customer

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Janie Mc Meridian, ID

Since moving to a rural area, I found that there were not enough service providers in the network; this made it difficult to find someone local.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

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Verified Customer

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GARY

Price of mind knowing that we’d be covered in the event something unused happened.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2023

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Verified Customer

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Brandie Terry Palm Beach, FL

It took a long time and a lot more f phone carts to get someone out to diagnose my AC unit.I am trying to find a new home warranty company that will put their customers first

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 10th, 2023

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Verified Customer

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ELIZABETH Dallas, TX

Easy to schedule and they answered all my questions very quickly via the chat option.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2023

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Verified Customer

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SUWIT Kirkland, WA

Very easy to file claim and no hassles with the service people. Great peace of mind.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 10th, 2023

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Verified Customer

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Barrington White New York, NY

Worth the money and the service. Just wish we could get things addressed during weekend hours

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2023

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Verified Customer

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Marina Bodik Irvine, CA

Customer service is horrible, agents saying "we are sorry of inconveniences", however for 8 weeks issue is not solved. I had to call/chat 2ce a week and still no resolution. This is very frustrating .

2 years ago

Reply from American Home Shield

Hi Marina, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 4th, 2023

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Verified Customer

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ANTHONY Cranberry Township, PA

Great service! If they can’t fix they replace. I highly recommend to my family and friends.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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Vince Wolski Yulee, FL

Always crappy AC repairs till you complain and escalate. You can’t complain about a vendor even if they have 400-2000 complaints

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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LARRY Lancaster, CA

I like the consistency of the company. I can always look forward to excellent results

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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ALETA Washington, DC

They have been wonderful with keeping the appliances in my home in working condition.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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Paul schaffer Leavenworth, KS

I've always used American home shield, they have good response time. Good company

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Verified Customer

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FLORINDO Chicago, IL

AHS always does an excellent job Easy to use and very accurate customer service

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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Natalia Salinas

Sometimes the people they decide to contract with are of poor quality. Sometimes the people who answer the phone are very difficult to understand.

2 years ago

Reply from American Home Shield

Hi Natalia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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Sharron Mitchell Ocala, FL

I like knowing that I can call someone and they will send the right people to handle my issues.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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Bunnak Oum Saint Augustine, FL

The process is seamless from initial appointment to tech showing up, however, it take to long for part to be ordered and install.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

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Verified Customer

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Jan

We have been using AHS for several years and have always had a quick response to our requests.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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Verified Customer

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SARA Coalinga, CA

Better than nothing. They service my rural area. Any time something needs followed up, customer service call center is usually useless.

2 years ago

Reply from American Home Shield

Hi Sara, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Verified Customer

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BRENDA Cañon City, CO

How it was so easy to make a claim! Customer service was most helpful & pleasant!

2 years ago

Reply from American Home Shield

Hi Brenda, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

May. 2nd, 2023

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Verified Customer

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Wendy Billock La Mirada, CA

It is easy to file a claim, but difficult to get a resolution if the service was not completed by the contracted business.

2 years ago

Reply from American Home Shield

Hi Wendy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Verified Customer

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JARED San Antonio, TX

Have only had one claim for an oven. Great service was provided and was taken care of quickly.

2 years ago

Reply from American Home Shield

Hi Jared, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 1st, 2023

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Verified Customer

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Stacy Garbarino Conowingo, MD

Still have holes in my ceiling where work was done and your company didn’t fix it. Still extremely upset and would never do business with this company again. I would give no stars if that was an option.

2 years ago

Reply from American Home Shield

Hi Stacy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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Verified Customer

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CYNTHIA Richlands, NC

Mainly dislike the amount of money we fork out. The techs have been very nice, but it took forever to get help or the parts a few times back.

2 years ago

Reply from American Home Shield

Hi Cynthia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 27th, 2023

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Verified Customer

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RONALD Philadelphia, PA

The technician was friendly and knowledgeable. He completed the repair quicklt and efficiently.

2 years ago

Reply from American Home Shield

Ho Ronald, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 27th, 2023

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Verified Customer

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Jose Angarita Oakland, TN

The contractors sent by AHS were courteous, knowledgeable. efficient and punctual

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jose, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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KATHY Sand Springs, OK

Every time something breaks they send someone out in a few days and fix the problem.

2 years ago

Reply from American Home Shield

Good afternoon Kathy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 26th, 2023

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Verified Customer

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CARLOS Henrico, VA

Great local professional contractors with quick solutions to problems and issues.

2 years ago

Reply from American Home Shield

Hi Carlos, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 26th, 2023

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Verified Customer

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KRISTINA Asheville, NC

I don’t have a choice of service providers. AHS would not tell me how much they paid for the new HVAC so I did not know how much money I saved.

2 years ago

Reply from American Home Shield

Hi Kristina, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 27th, 2023

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Verified Customer

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Gregory Bow Austin, TX

American Home Shield hires the cheapest unqualified contractors possible. It is there business model. If anything goes wrong with the work their contractors do you are on your own.

2 years ago

Reply from American Home Shield

Hi Gregory, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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Verified Customer

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ROBERT Newport Beach, CA

The techs that have shown up are very professional and did a great job. Very pleased

2 years ago

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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Jennifer Gray Los Angeles, CA

Great experience. Again! Very fast response and excellent customer service. Highly recommend.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 24th, 2023

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Verified Customer

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Don Thompson Scottsdale, AZ

Poor communication about coverage and cost too many foreign speaking agents that just read scripts without solving problems

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2023

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Verified Customer

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WILLIAM Livermore, CA

Quick contact and first appt by service provider. Tech showed up at front end of the window.?

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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FARID San Ysidro, CA

Great customer service, easy to manage the service call, great online support and freindly customer service support

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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Verified Customer

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Todd Metzger Dallas, TX

The service is awesome and I am very satisfied with the service and the response time of my claims.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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TERRY Ormond Beach, FL

They are quick to handle a claim and make every effort to make it right. A great company

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Verified Customer

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Wendy Kaiser

It's been more than 2 weeks since the plumber came about our faucets and there is no resolution. We have had to do all of the follow up with AHS and with the vendor and still no resolution.

2 years ago

Reply from American Home Shield

Hi Wendy, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Verified Customer

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Lori cox Montclair, CA

Agent was able to see what my issue was and more importantly she was able to resolve it.

2 years ago

Reply from American Home Shield

Hi Lori, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 19th, 2023

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Verified Customer

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Anna Erwin Abilene, TX

I requested a repair for my air conditioner and I was able to schedule an appointment the next day.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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JANET St. Petersburg, FL

My refrigerator was repaired and all is good. I was pleased with the service I received.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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Keith Lusk Birmingham, AL

It is a great value to homeowners! We have had good service from American Home Shield!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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CASSANDRA Phenix City, AL

i LIKE THE FACT THAT ANY REPAIRS I NEED ALL I HAVE TO DO IS CALL AND ITS ALL TALING CARE OF

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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MORRIS Solvang, CA

All the people involved were very professional both the office and the contractor.

2 years ago

Reply from American Home Shield

Hi Morris,
Thank you for sharing your feedback about AHS. I hope you continue to enjoy the coverage and customer service we provide.

Apr. 18th, 2023

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Verified Customer

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C W Atlanta, GA

Great overall coverage with minimal hidden exclusions as compared to other home warranty services.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 17th, 2023

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Verified Customer

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WAYNE Portland, OR

The honesty of our service tech was refreshing. Mike was straight forward about our furnace.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 17th, 2023

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Verified Customer

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MARIANNE Paulden, AZ

AHS makes it very difficult to get things fixed. Nothing happens promptly. Heaven help you if your heat goes out when it's cold or your ac when it's hot.

2 years ago

Reply from American Home Shield

Hi Marianne, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 14th, 2023

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Verified Customer

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Carey Classen Greeley, CO

This is a great product for homes of a certain age when mechanical systems need updating.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 17th, 2023

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