American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Nick Prochette Acworth, GA

They didn't protect my interest when Prime Plumbing tried to take advantage of me!

2 years ago

Reply from American Home Shield

Hi Nick,
Thank you for sharing feedback about your most recent American Home Shield experience and the contractor that serviced you. I would be glad to speak with you to address the issues that occurred.

Oct. 27th, 2022

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Verified Customer

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Shirley R Smith Washington, DC

In the past it has taken them to long to get help.

2 years ago

Reply from American Home Shield

Hi Shirley, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Donnell Cooper Houston, TX

The companies monthly fees are increasing every year.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 21st, 2022

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Verified Customer

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Joan Lagle Paso Robles, CA

Was not able to get someone out in over two days

2 years ago

Reply from American Home Shield

Hi Joan,, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Anna Auburn, AL

The garbage disposal was repaired for $75. After 3 days, it stopped working again.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 20th, 2022

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Verified Customer

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Vern Arlington, TX

The attitude of the people that works there. Don't understand English well

2 years ago

Reply from American Home Shield

Hi Vern, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Oct. 20th, 2022

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Verified Customer

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Linda Kay Ferguson Las Vegas, NV

Previous experience was bad but latest was greatly improved

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 17th, 2022

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Verified Customer

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Phyllis brenner Tucson, AZ

2 negative service requests. Extremely frustrating and time consuming experience

2 years ago

Reply from American Home Shield

Hi Phyllis, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Verified Customer

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Barbara Wylie Xenia, OH

Waiting over a month for e card , still waiting

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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Cierra Villalvazo Cottonwood, CA

The contractors they work with are not great.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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With Held

Filing a claim for services is OK when done online. Billing is a disaster!!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Sep. 29th, 2022

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Verified Customer

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Jose Cardenas Beech Island, SC

It takes too long to fix issues and sometimes things do not even get fixed

2 years ago

Reply from American Home Shield

Hi Jose, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Linda Hale Killeen, TX

All of my food spoiled because we had to wait a week for a part

2 years ago

Reply from American Home Shield

Hi Linda, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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CHRISTI SPINA Santa Rosa, CA

I feel like they interpret their contract badly and find ways to deny coverage.

2 years ago

Reply from American Home Shield

Hi Christi, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Emma Coleman Chicago, IL

I did not authorize my contract to be renewed!! Prices keep changing with your company

2 years ago

Reply from American Home Shield

Hi Emma, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Walter Harrington Menifee, CA

don't notify if they will not pay for parts. had to call service company to find out.

2 years ago

Reply from American Home Shield

Hi Walter, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Charles L Cross Modesto, CA

Overpricing the repair and took 6 weeks to tesolve sc in 106+ temps.

2 years ago

Reply from American Home Shield

Hi Charles, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.

Sep. 16th, 2022

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Verified Customer

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Hhhhhhh Dallas, TX

Tech comes out with out supplies. Has to come out 4 or more times to fix the problems.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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Verified Customer

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Adewonu Apple Valley, CA

Need better contractors or more availability

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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K E Jones Selma, AL

Not always reliable with follow ups, long service waits

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Marko Tomazovich Bartlett, IL

Delays from diagnosis to repair takes too long.

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Carol Hamilton Tyler, TX

Came and didn't try to solve the problem

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Barbara Ohnesorge Houston, TX

Didn't know it would cost $995 to fix my ac.

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Karolyn Indio, CA

should not take three days for a service repair

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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KB Ponte Vedra Beach, FL

Had yo wait over 48 hrs to get technician

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Wanda Tolocko Waxahachie, TX

After a month my AC still was not fixed and I had to hire someone and pay for it myself.

2 years ago

Reply from American Home Shield

Hi Wanda, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Cliff Circe Altamonte Springs, FL

Waiting almost one month for ac to be fixed not yet contractors are still waiting for parts

2 years ago

Reply from American Home Shield

Hi Cliff, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Sep. 8th, 2022

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Verified Customer

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Sharon Miser Alexandria, VA

They contacted a company to evaluate my appliance, it took them 10 days and never came!

2 years ago

Reply from American Home Shield

Hi Sharon, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Roy Kolat Eastlake, OH

I had to call several times to get assistance and never could get transferred to a supervisor.

2 years ago

Reply from American Home Shield

Hi Roy, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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James Jacobs Pottstown, PA

I did not get any response for follow up for 6 hours

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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Paul Maguire

They dropped the ball. Had to call several times.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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Michael Neal Rex, GA

Slow turnaround after quick initial response

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Ramaglia Sherrill Las Vegas, NV

Too many exclusions regarding repair/replace.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Buddy Moreland Mount Vernon, OH

I paid my deductible they weren't able to fixe my plumbing they still my$100 I'm on working g man

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Verified Customer

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Michael Beckum San Antonio, TX

Very poor customer service. Do not follow the contract literally only anecdotally.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 26th, 2022

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Verified Customer

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Jeremy Harmon Austin, AR

Contractor is very poor on communications. Tivket goes pending for long periods.

2 years ago

Reply from American Home Shield

Hi Jeremy, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Lena Duncan South Lake Tahoe, CA

Have been great until my rates went up, with no communication about that

2 years ago

Reply from American Home Shield

Hi Lena, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Linda Q Delay Kingston, OK

Shady terms and it seems they hire only mediocre people for the job.

2 years ago

Reply from American Home Shield

Hi Linda, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Elretha jackson Mableton, GA

It took to long to repair the air conditioning

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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Pasqulina Biggs Sparrows Point, MD

Some representatives are hard to understand

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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Norman Chipps Saint Joseph, MO

Renewal of contract was horrible and I unauthorized funds were deducted from my account.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Verified Customer

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Robyn Poole Dunlap Lincolnton, NC

customer service is horrible. Long wait times, unresolved issue, hard to understand rep.

2 years ago

Reply from American Home Shield

Hi Robyn, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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Joanna Balzer Boerne, TX

Didnt satisfy or try to fix my problem , i will not renew this policy once it expire very unhappy

2 years ago

Reply from American Home Shield

Hi Joanna, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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CS Senoia, GA

The time it took to repair my refrigerator was excessive.

2 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Gordon Amsler Montgomery, AL

Too long for repairs then too long for parts

2 years ago

Reply from American Home Shield

Hi Gordon,
Your feedback is more than appreciated and I would be glad to speak with you to discuss it.

Sep. 28th, 2022

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Barb Paul Troy, MO

It takes long time to talk to a life representative

2 years ago

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Verified Customer

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Randy Jacobs Denver, CO

claim was handled promptly service provider was on time

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 13th, 2022

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Verified Customer

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Robert Freedman Charlotte, NC

Considering I'm still waiting on my ac to get fixed for over a month and it still is not fixed

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 12th, 2022

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Verified Customer

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Christine Stoutermire Montevallo, AL

Contract states item covered technician says no

2 years ago

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Verified Customer

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Martha ortega Stockton, CA

Communication issues, hold time too long, overcharged and not reimbursed.

2 years ago

Reply from American Home Shield

Hi Martha, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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