American Home Shield: Read 34,891 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Raynette Kibbee Orlando, FL

Cost isn’t too bad; requesting service via website is quick and easy; and service help has been professional

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

Troy Drennan Salt Lake City, UT

Been with AHS for 15 plus years. Very happy to have them available for home issues.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

Donna Chandler Dallas, TX

I appreciate the service of the contractors who have come to perform services on my home.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

Cruz Santoyo Converse, TX

Very nice and friendly. They repeat your concerns and make sure what problems you are having.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star_border

EUGENE San Clemente, CA

Generally responsive. Some times long wait and call not returned. Contractors used have been generally competent

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

CHRISTINA Louisville, KY

They are the best they get your problems solved quickly I recommen them to everybody

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

Drake Delzell Rohnert Park, CA

AHS is outstanding. They save you money. Their service is great! They are always available!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

Jay Basra Lake Zurich, IL

They rock!!! With my 2 complaints, they were on top of the issue and resolved everything.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 15th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Cheryl Carpenter Martin Stillwater, OK

I own 8 personal properties with AHS and an a real estate agent trying to market your products. THE INCREASE IN THE SERVICE FEE IS LUDICROUS so I am not going to be using AHS in the future. Thank you.

2 years ago

Reply from American Home Shield

Cheryl, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 15th, 2023

check_circle

Verified Customer

star star star star star

MARK Chicago, IL

Very convenient, fast response, and was able to get my appliances back on track.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 15th, 2023

check_circle

Verified Customer

star star star star star_border

SUSAN Spring Hill, FL

Helped with garbage disposal..great plumber..UNFORTUNATELY for me not such a good out come with air

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 15th, 2023

star star star star_border star_border

MARK Houston, TX

Service was very professional. I’m Not happy about my monthly payment going up to $74.99! What happened to the $59.61 payment!!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

star star_border star_border star_border star_border

Chaim Aaron Levin Santa Monica, CA

AHS denied coverage for a bathroom ceiling exhaust fan/heater even though it is says explicitly in the contract that ALL heaters are included with a few exceptions that clearly do not apply.

2 years ago

Reply from American Home Shield

Hi Chaim, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 9th, 2023

star star star star star

Hina Arai Seattle, WA

Prompt, responsive and professional ❤️. That goes along way in this industry.

2 years ago

Reply from American Home Shield

Hi Hina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star star

Connie Taylor San Jose, CA

The electrician, Abraham from Budget Electric, was very competent and personable.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

star star star star star

ira wolowitz Calabasas, CA

Professional On time the service person knew exactly what the issue was Perfect

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star star

FRANK Baltimore, MD

Always there to solve Home problems. Fart response and great people to work with.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

star star star star star

Noelle Orlando, FL

Great service and the ability to make a service call anytime is well worth having a home warranty

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star star star star

Yvonne Goodwin Anderson, SC

I’m very pleased with how American Home Shield ended our issues with the microwave.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star star star star_border

Felix Bedolla Fairfield, CA

AHS is very responsive and able to take care of most of the home repairs that come up for our 1953 home.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star star_border

KARIN Lewisville, TX

Both service calls (AC and Garbage Disposal) have been great. Friendly, knowledgeable, and professional techs.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

star star star star star

Ira Evans Cleveland, OH

Did a great job finding a technician to repair our refrigerator. Competent technician

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star star star star

ELISEO Las Vegas, NV

Customer service was prompt and technicians were also very professional and knowledgeable.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

star star star star star

SHAWLONTE Minneapolis, MN

Excellent! Very quick response time and the tech was very pleasant and professional.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

star star star star star

Kimberley G Baerman Dayton, OH

So far AHS has done exceptionally with all their service providers. Thanks for good service!

2 years ago

Reply from American Home Shield

Hi Kimberley,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2023

star star star star star

CATHERINE Garner, NC

Best thing I ever did. Quick responses, easy to file claim and reliable contractors

2 years ago

Reply from American Home Shield

Hi Catherine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star star star_border star_border

Cindy Milam Midlothian, TX

I don’t always get a speedy response to my service requests. I generally have to wait a couple of days to get an appointment

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star star star_border star_border

KAREN Orlando, FL

The thing I don't like is that when the technician come out I still have to pay a charge even though I already pay $600 a year.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star star star_border star_border

KAREN Oklahoma City, OK

I was disappointed the second upstairs fan wasn’t replaced. Yes it works……kind of. It wobbles a lot when it’s turned on. So annoying.

2 years ago

Reply from American Home Shield

Hi Karen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 3rd, 2023

star star star star star

Denise Badelle Anaheim, CA

I love the customer service and support that you give me thanks for your service

2 years ago

Reply from American Home Shield

Hi Denise, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 3rd, 2023

star star star star star

Ethel Briscoe Dallas, TX

Very easy to submit a new order and tech are quickly sent to check out the problem

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

star star star star_border star_border

MARY Washington, DC

The warranty price is very high, even though you can speak directly to a customer service representative. AHS is EXPENSIVE that's the only downfall.

2 years ago

Reply from American Home Shield

Hi Mary,
Thank you for your feedback and we hope you continue to enjoy AHS!

Mar. 2nd, 2023

star star star star star

Rebecca Abel Cincinnati, OH

Excellent customer service, response immediate and problem with fridge fixed next day.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 1st, 2023

star star star star star

BRIAN Jenks, OK

Coverage of home issues. I would like to see replacement items of the same value.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

star star star star star_border

Bonnie Galang Wilkes-Barre, PA

Timely manner in which find a contact. Dislike charged every month and also a service charge on top of that.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 1st, 2023

star star star star star

CHARLES Grand Prairie, TX

Very easy to file a claim and coverage was actually real. Majority of the job was covered

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

star star star star star

Paul Owen Modesto, CA

I appreciate the quick service provided by AHS and their contractors they assign to my issue.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 1st, 2023

star star star star star_border

David McDonald Scottsdale, AZ

Friendly technicians, quickly resolved two issues but requiring a third visit to replace belt on garage door.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

star star star star star

Winson Chu Denver, CO

They did follow the contract to repair or to replace the out of order appliances.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

star star star star star

Dave Norton Lawrence, KS

Always quick to respond in arranging a service tech. They make the whole process easy and flawless.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

star star star star star

LENORA Ville Platte, LA

When I needed to have repairs done, they worked speedily in getting the job done.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

star star_border star_border star_border star_border

DENISE Philadelphia, PA

It was horrible Just found out it was denied and no one has called to tell me why or that it was. I had to find out by continuing to call the vendor. Can someone please give me a call. I am very dissatisfied

2 years ago

Reply from American Home Shield

Denise, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

star star star star star

Ronald Pousson Virginia Beach, VA

Good value considering what is covered its like putting money aside incase a major appliance breaks

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

star star star star star

JAMEY Richmond, VA

Great customer service, price & peace of mind when it comes to the work that is done.

2 years ago

Reply from American Home Shield

Hi Jamey,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 24th, 2023

star star star star_border star_border

Hector Zepeda (ZEBRAH) Arlington, TX

I’ve been waiting two months for my roof to be repaired. I think i will end up switching to a new home warranty company.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

star star star star star

Ma Dukes Stockbridge, GA

Never had a problem with them one call and the job is in the process of getting done

2 years ago

Reply from American Home Shield

Hi Ma,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

star star star star star

Jimmy Ruiz Las Vegas, NV

The technicians are knowledgeable, thorough, experienced, courteous, great customer service

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jimmy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 24th, 2023

star star star star star

HELEN Chattanooga, TN

Jessica, It was a pleasure to work with you! I appreciate you going the extra mile!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

star star star star star

GLENN Carson City, NV

The fact that I had 3 plumbing issues after I took this policy out payed for the policy

2 years ago

Reply from American Home Shield

Hi Glenn,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

star star_border star_border star_border star_border

Andrew Goldberg Chicago, IL

Never Fixed my toilet due to a bad service company ...called AHS over 20 times and bottom line - they gave me the run around without ever taking accountability. Terrible company PLEASE Stay away.

2 years ago

Reply from American Home Shield

Hi Andrew, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

American Home Shield Reviews