American Home Shield: Read 34,871 User Reviews From Real Homeowners

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FRANK Baltimore, MD

Always there to solve Home problems. Fart response and great people to work with.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Noelle Orlando, FL

Great service and the ability to make a service call anytime is well worth having a home warranty

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Yvonne Goodwin Anderson, SC

I’m very pleased with how American Home Shield ended our issues with the microwave.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Felix Bedolla Fairfield, CA

AHS is very responsive and able to take care of most of the home repairs that come up for our 1953 home.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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KARIN Lewisville, TX

Both service calls (AC and Garbage Disposal) have been great. Friendly, knowledgeable, and professional techs.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Ira Evans Cleveland, OH

Did a great job finding a technician to repair our refrigerator. Competent technician

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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ELISEO Las Vegas, NV

Customer service was prompt and technicians were also very professional and knowledgeable.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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SHAWLONTE Minneapolis, MN

Excellent! Very quick response time and the tech was very pleasant and professional.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Kimberley G Baerman Dayton, OH

So far AHS has done exceptionally with all their service providers. Thanks for good service!

2 years ago

Reply from American Home Shield

Hi Kimberley,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2023

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CATHERINE Garner, NC

Best thing I ever did. Quick responses, easy to file claim and reliable contractors

2 years ago

Reply from American Home Shield

Hi Catherine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Cindy Milam Midlothian, TX

I don’t always get a speedy response to my service requests. I generally have to wait a couple of days to get an appointment

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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KAREN Orlando, FL

The thing I don't like is that when the technician come out I still have to pay a charge even though I already pay $600 a year.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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KAREN Oklahoma City, OK

I was disappointed the second upstairs fan wasn’t replaced. Yes it works……kind of. It wobbles a lot when it’s turned on. So annoying.

2 years ago

Reply from American Home Shield

Hi Karen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 3rd, 2023

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Denise Badelle Anaheim, CA

I love the customer service and support that you give me thanks for your service

2 years ago

Reply from American Home Shield

Hi Denise, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 3rd, 2023

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Ethel Briscoe Dallas, TX

Very easy to submit a new order and tech are quickly sent to check out the problem

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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MARY Washington, DC

The warranty price is very high, even though you can speak directly to a customer service representative. AHS is EXPENSIVE that's the only downfall.

2 years ago

Reply from American Home Shield

Hi Mary,
Thank you for your feedback and we hope you continue to enjoy AHS!

Mar. 2nd, 2023

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Rebecca Abel Cincinnati, OH

Excellent customer service, response immediate and problem with fridge fixed next day.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 1st, 2023

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BRIAN Jenks, OK

Coverage of home issues. I would like to see replacement items of the same value.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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Bonnie Galang Wilkes-Barre, PA

Timely manner in which find a contact. Dislike charged every month and also a service charge on top of that.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 1st, 2023

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CHARLES Grand Prairie, TX

Very easy to file a claim and coverage was actually real. Majority of the job was covered

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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Paul Owen Modesto, CA

I appreciate the quick service provided by AHS and their contractors they assign to my issue.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 1st, 2023

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David McDonald Scottsdale, AZ

Friendly technicians, quickly resolved two issues but requiring a third visit to replace belt on garage door.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

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Winson Chu Denver, CO

They did follow the contract to repair or to replace the out of order appliances.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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Dave Norton Lawrence, KS

Always quick to respond in arranging a service tech. They make the whole process easy and flawless.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

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LENORA Ville Platte, LA

When I needed to have repairs done, they worked speedily in getting the job done.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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DENISE Philadelphia, PA

It was horrible Just found out it was denied and no one has called to tell me why or that it was. I had to find out by continuing to call the vendor. Can someone please give me a call. I am very dissatisfied

2 years ago

Reply from American Home Shield

Denise, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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Ronald Pousson Virginia Beach, VA

Good value considering what is covered its like putting money aside incase a major appliance breaks

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

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JAMEY Richmond, VA

Great customer service, price & peace of mind when it comes to the work that is done.

2 years ago

Reply from American Home Shield

Hi Jamey,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 24th, 2023

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Hector Zepeda (ZEBRAH) Arlington, TX

I’ve been waiting two months for my roof to be repaired. I think i will end up switching to a new home warranty company.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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Ma Dukes Stockbridge, GA

Never had a problem with them one call and the job is in the process of getting done

2 years ago

Reply from American Home Shield

Hi Ma,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

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Jimmy Ruiz Las Vegas, NV

The technicians are knowledgeable, thorough, experienced, courteous, great customer service

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jimmy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 24th, 2023

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HELEN Chattanooga, TN

Jessica, It was a pleasure to work with you! I appreciate you going the extra mile!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

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GLENN Carson City, NV

The fact that I had 3 plumbing issues after I took this policy out payed for the policy

2 years ago

Reply from American Home Shield

Hi Glenn,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

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Andrew Goldberg Chicago, IL

Never Fixed my toilet due to a bad service company ...called AHS over 20 times and bottom line - they gave me the run around without ever taking accountability. Terrible company PLEASE Stay away.

2 years ago

Reply from American Home Shield

Hi Andrew, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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Carmen Villagomez Dallas, TX

AHS replaced my waterheater; serviceman was polite, efficient, and knowledgeable.

2 years ago

Reply from American Home Shield

Hi Carmen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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Neil Thomas Prescott, AZ

Very easy to understand and make claims. Reasonable prices. Quick action on our first claim.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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ERIC Upper Marlboro, MD

American Home Shield's prices keep increasing, but some of the company's that work for them are not real good.It's a lock of the draw situation.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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KENNY Memphis, TN

I was able to address what I needed help with and was pointed in the right direction.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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RICKEY Dallas, TX

I did not like that when my condenser had broken they did not fix it,like the commercial said ,but they told me I had to buy one myself! And just 2 months before that they’ve sent an company out to put free on in it.

2 years ago

Reply from American Home Shield

Hi Rickey, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Kiran Kalapatapu Dublin, CA

Prompt assistance, scheduling, and follow up. Timely and professional service resolved the problem.

2 years ago

Reply from American Home Shield

Hi Kiran, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2023

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Karen Franklin Fresno, CA

This is my second survey. The repair person was perfect! Excellent job in repairing my dryer!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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Jeff Creemer Jacksonville, AR

The tech was came out and fixed the issue was great, and absolutely knew his stuff.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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Danielle Pensacola, FL

I’ve only had to contact them once, but my issue was handled quickly and service was great!

2 years ago

Reply from American Home Shield

Hi Danielle, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

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MARTHA Powell, OH

Communication throughout the process. Very seamless process from beginning to end

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 21st, 2023

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DIANE Prattville, AL

Immediate response to my notification of repairs needed. Great communication of the next steps.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 21st, 2023

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Kerri Wasserman Wilton, CT

Ease of making a claim and someone was able to come service the appliance quickly.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 17th, 2023

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SHIRLEY China Spring, TX

It is too difficult to talk to someone when you have a problem. Issues are seldom handled well and Service providers are often in other cities.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

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Cyndi Minneapolis, MN

I have had several service calls for various appliances and always had good service from the providers.

2 years ago

Reply from American Home Shield

HiCyndi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 15th, 2023

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PATRICIA Las Cruces, NM

Have always gotten good results with the vendors sent out. Quick action when service call made

2 years ago

Reply from American Home Shield

Hi Patricia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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JOSE Garden Valley, CA

They always provide good quality providers. Very satisfied. Keep up the good work.

2 years ago

Reply from American Home Shield

Hi Jose,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 15th, 2023

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