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American Home Shield Reviews

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8.8

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Jim Colyer Surprise, AZ

Professionals, friendly, good services honestly people. I recommend this company

2 years ago

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Reply from American Home Shield

Hi Jim, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 18th, 2022

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Vanilla. Austin Ypsilanti, MI

Been without ac for over 3 weeks, still not fixed

2 years ago

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Pat Johnson Las Vegas, NV

The raised my rate by 20 percent. Price gouging

2 years ago

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John Arthur McLaughlin El Paso, TX

took too long to get satisfaction. way too many visits.

2 years ago

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Cindy Wichita, KS

The vendors they use are challenging

2 years ago

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Jean Giese Champlin, MN

Was told they were replacing item and then said it was a mistake.

2 years ago

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Reply from American Home Shield

Hi Jean, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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TiffanEy Clinton, MD

Denied a repair that should've been fixed; repair covered under the warranty.

2 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Thomas Coll Orlando, FL

Dryer repair company could not repair after 3 trips

2 years ago

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Derek Allen, TX

Poor communication and delays in completing the repairs.

2 years ago

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James Newnan, GA

We were told we had coverage on sprinkler which is not true

2 years ago

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Archie Arrington Pleasant Grove, AL

Problem was fixed, but now having trouble again.

2 years ago

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Yvonne Hasan Aurora, IL

I think they should offer preventative cleanings and checks

2 years ago

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Chaudhary Irving, TX

Most vendors are not qualified to do the job

2 years ago

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Ford E Mason Norfolk, VA

I have a problem understanding representives.

2 years ago

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Debra Bartlett, IL

No one will get back to me on my repair.

2 years ago

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Kamili Willis Atlanta, GA

Slow response time it takes multiple visits for contractors to complete jobs

2 years ago

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Reply from American Home Shield

Hi Kamili, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Paula Brown San Dimas, CA

After being with them for more than 30 years they took the technicians word against mine

2 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 8th, 2022

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Kurtis Clark Round Rock, TX

They have terrible customer service and find ways not to pay for necessary repairs.

2 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 8th, 2022

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Patricia Ciambro-Hesp Dayton, OH

They are the worst. Sent me bad plumblers.. one wasn't even a plumbler. The worst AC people.

2 years ago

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Reply from American Home Shield

Hi Patricia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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M K Reed Columbus, OH

Took four calls, two visits and a week to fix and they charged me extra for parts that weren't used

2 years ago

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Reply from American Home Shield

Hi M K, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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Sally Dyke Ladera Ranch, CA

I have been unable to resolve a spa issue that has been diagnosed as abuse when it is age relate.

2 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 13th, 2022

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Frank Pulido

customer service are very knowledgeable in what they are doing and have received only the best of service.

2 years ago Edited January 10, 2024

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 17th, 2022

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Marshall L Barth Encino, CA

Hard to get to a real live human being to whom to speak.

2 years ago

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Mary Peukert Las Vegas, NV

I had to call three times to get an issue resolved

2 years ago

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Beverly severe Herriman, UT

The service people seem to do the bare minimum

2 years ago

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Sharon White Katy, TX

Difficult to get approval to replace broken items

2 years ago

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Alan Macadangdang Las Vegas, NV

Worst customer experience over the phone with several agents.

2 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 1st, 2022

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Chad Balfour Greenville, TX

My AC went out and they paid very little to the cost

2 years ago

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Brandy Romero Tolleson, AZ

Unable to log in to account. Item was not fixed and repair person will not contact me back.

2 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 5th, 2022

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Clinton Murrell Desoto, TX

Part of the job was done. The company never told us why the job was not finished.

2 years ago

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Reply from American Home Shield

Hi Clinton, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Terry Thomas Roanoke, TX

AHS has turned down a claim because the a/c unit quit 45 days after the contract was inked.

2 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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LaRonna Harris Greensboro, NC

The companies that have been assigned to fix our issues do nothing. They're useless.

2 years ago

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Reply from American Home Shield

Hi LaRonna, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Darnell Bradley Huntersville, NC

was not clear with what was to happen with the repair

2 years ago

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Kathy Bedingfield Royse City, TX

Hard to get resolution and not always in a timely manner

2 years ago

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Reply from American Home Shield

Hi Kathy,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 30th, 2022

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Sharon Thomas Tulsa, OK

Difficult to reach a live person so hire more people

2 years ago

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Lissa Queen Creek, AZ

I wanted to talk to a person, not a computer when I called

2 years ago

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Diane meharg New Port Richey, FL

Can't understand the customer service people.

2 years ago

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james weaver Fort Worth, TX

You shouldn't have to pay for modifications

2 years ago

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JOE HENDRYCH Tucson, AZ

They said someone would contact me. I had to contact them.

2 years ago

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Scott Pickard Muskegon, MI

The company that they sent to my house was completely clueless about electrical issues.

2 years ago

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Reply from American Home Shield

Hi Scott, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS property address.

Jun. 23rd, 2022

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Barbara Carlsbad, CA

Prices raised but quality lowered. Long wait time for a particular item.etc

2 years ago

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Reply from American Home Shield

Hi Barbara, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 23rd, 2022

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Patricia Shaw Albany, GA

I am still waiting reimbursement because vendors do not honor AHS in this area.

2 years ago

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Reply from American Home Shield

Hi Patricia, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

Jun. 23rd, 2022

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vincent logan Sugar Land, TX

One instance is my celling fan had stop working a tec came out 3 times and it still not working

2 years ago

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Reply from American Home Shield

Hi Vincent, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Teri Weber Beaumont, CA

Customer service is terrible, everyone I spoke to gave me different information

2 years ago

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Reply from American Home Shield

Hi Teri, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Krystle Keesser Milford, DE

They try to get out of covering a product they should be covering. It's always an argument

2 years ago

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Reply from American Home Shield

Hi Krystle, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Aaron Doylestown, PA

Poor explanation of benefits. Actively goes against customers best interest. Poor service

2 years ago

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Reply from American Home Shield

Hi Aaron, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 23rd, 2022

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Alusina Taylor Kamara Cedar Hill, TX

appointment policy is not consumer friendly

2 years ago

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Derek Mililani, HI

I have experienced delays and no follow up responses.

2 years ago

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Vickie Gray Fort Worth, TX

I ended up having to pay for everything ..

2 years ago

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Donna Carrow Virginia Beach, VA

The contractors that are sent seem to not be highly trained

2 years ago