American Home Shield: Read 34,384 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Craig Thiry Austin, TX

Only paid 1/2 of the AC repair and then was shaken down for 1/2 from the AC company. I am sad

2 years ago

Reply from American Home Shield

Hi Craig, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution.

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Moreno Clayton, NC

Not all service people are knowledgeable in their field

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Fidel Clovis, CA

Have dealt with poor service with lack of urgency in past

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Erma Soliz Corpus Christi, TX

Parts for my washer take 3 months, not good

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Andre Lemaitre Palm Bay, FL

It takes to long for a contractor to come to your home

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Shontel Johnson-Blair Mechanicsville, VA

I shouldnt have to keep calling abiut my repair

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Britton Autry Cedar Park, TX

They basically find the worst contractors in a given market and partner with them.

2 years ago

Reply from American Home Shield

Hi Britton, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS contract number or property address.

May. 30th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Nate Richardson Miami Beach, FL

Horrible- second time trying to use this warranty and again the tech issue is epic

2 years ago

Reply from American Home Shield

Hi Nate, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number or property address.

May. 31st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Cameron Cook Seattle, WA

You bother me too much. I will contact you if I need services. Stop calling and emailing me

2 years ago

Reply from American Home Shield

Hi Cameron, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS contract number or property address.

May. 30th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer L Zarzorian Tucson, AZ

I have been waiting over a month for my swamp cooler to be fixed and it is still not fixed

2 years ago

Reply from American Home Shield

Hi Jennifer, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 31st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Tawana Adams Lawrenceville, GA

Lies and deception just to get a sale and when you need help you are passed around or left on hold.

2 years ago

Reply from American Home Shield

Hi Tawana, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address.

May. 30th, 2022

check_circle

Verified Customer

star star star star_border star_border

Bonnie Carothers Altoona, PA

Never got back to me about air conditioning

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Tina Brandenburg Myrtle Beach, SC

Too automated and impersonal. No follow up

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kenneth Samara Dallas, TX

I wasted one entire day trying to clarify with the Call Center. Total frustration!

2 years ago

Reply from American Home Shield

Hi Kenneth, I would be glad to speak with you about the issues experienced.

May. 19th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Cathleen Moskiewski Pittsburgh, PA

The customer service is awful. The availability of speaking to a supervisor is nonexistent.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Coco Raleigh, NC

I am still waiting for a replacement- been three techs and called everyday- it's been a month.

2 years ago

Reply from American Home Shield

Hi Coco, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address,

May. 19th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Janis Whitson Littleton, NC

They don't not answer the phone you are put on hold and transfered multiple times

2 years ago

Reply from American Home Shield

Hi Janis, I hate to hear about your service experience and would be glad to speak with you.

May. 19th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Sabina Chino, CA

The people they send out always upcharge and I feel like I am being scammed

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

May. 13th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Darlene Livingston Warner Robins, GA

Hard to get reliable repair technicians most do not warranty there work

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Unhappy customer Bowie, MD

Coverage has changed and any part I need takes 7 to 10 business days

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Mendel Katzman Omaha, NE

Service takes very long for the to get resolved

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Stanley Bailey Fayetteville, NC

Some company's are not good at planning.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Don Hodge Clearwater, FL

3rd time to fix my microwave and not fixed yet.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Adrian Petrisor Vienna, VA

It takes too long for an issue to be resolved

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shireen boutros Yuma, AZ

You guys don't respect peoples times - call and email way too much and don't take the hint

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Lucinda J Rivera Savannah, GA

My refridgerator has been broken for the past two months and it is still broken.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Joan Helena, AL

Very hard to get tham to fully repair items without a hugh out of pocket expense

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Adriane Bradley Newbury Park, CA

My first claim ever with your company was declined due to a bogus unreasonable excuse.

2 years ago

Reply from American Home Shield

Hi Adriane, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

May. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

TERRI BRIDGES Clearlake Oaks, CA

I have been waiting since april 13,2022 to find out about getting my new toilit

2 years ago

Reply from American Home Shield

Hi Terri, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

May. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Lisa Golden Indianapolis, IN

You never can talk to a manger with you have a problem

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jaime price Brunswick, OH

No one show up I have been calling for over 3 weeks trying to get my water tank replaced

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Gary French Valley Center, CA

Service varies by location in California Not okay

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Sherry Downing Hephzibah, GA

The call in customer service can be much better

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Susan Pearl Fresno, CA

AHS CONTRACT HAS TOO MANY RESTRICTIONS THAT I HAVE TO PAY FOR

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Clayton Greenwood, MO

Billing issues and items that should be covered are not

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Noemí Milwaukee, WI

Don't care for how they assign servirce work

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Antonesia Adams Orlando, FL

Payed a lot more than service call fee. No point in having service.

2 years ago

Reply from American Home Shield

Hi Antonesia, I hate to hear about the issues that have occurred with AHS. I would be glad to speak with you to assist with a resolution.

May. 6th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Gordon Henderson Fenton, MI

Unable to contact the assigned vendor - took weeks to get an answer and it's still not resolved

2 years ago

Reply from American Home Shield

Hi Gordon, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number.

May. 5th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Delwin Slater Little Rock, AR

AHS is too expensive and raised my rate without telling me.

2 years ago

Reply from American Home Shield

Hi Delwin, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your property address.

May. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

Angela Sharper Palm Coast, FL

Recently I have had issues with the choice of vendors.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Barbara Drobney Tarpon Springs, FL

The vendors they provide aren't always the most accessible.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Marlos Jones Indianapolis, IN

Took a long time for results on the same problem

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Joseph E Vittorelli Fayetteville, NC

AHS doesn’t take ownership of the problem

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joseph, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Charles hayes Willard, MO

Bad customer service they were just reading script when I asked for supervisor they refused

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address. Also provide the details of what assistance is needed.

May. 5th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Ahmed Gutan Ashburn, VA

Customer service recently are unprofessional, inexperienced, disrespectful, not trained

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Dheeraj Singal Houston, TX

They don't always fix the problem use not under warranty regularly.

2 years ago

Reply from American Home Shield

Hi Dheeraj, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 6th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

George Casazza San Jose, CA

It's been 4 weeks since I first reported drain leak. It is still not fixed.

2 years ago

Reply from American Home Shield

Hi George. Thank you for letting us know that the drain leak has not been repaired yet. I would be happy to look into this issue and follow up with you.

May. 2nd, 2022

check_circle

Verified Customer

star star star star_border star_border

MARGARET SUE ROSS Salinas, CA

It took 4 weeks + to replace water heater

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Margo Rodriguez Spring Valley, CA

The online service could use some improvements

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Crystal Dinkins Montgomery, AL

Awful contractors bigger issue than what I was dealing with now I have black mold

2 years ago

Reply from American Home Shield

Hi Crystal. Thank you for taking time to let us know about your service experience. I do hate to hear that the problem has not been resolved. I would be happy to speak with you to address this issue further. Please provide your contract number or property address so that I may locate your account.

Apr. 22nd, 2022

American Home Shield Reviews