American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Aneeqa Azhar Aurora, IL

Because we don't get to pick our own contractors

2 years ago

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Richard Magnuson Citrus Heights, CA

High monthly cost. High co-payment. Inconvenient contractors.

2 years ago

Reply from American Home Shield

Hi Richard. Thank you for your feedback regarding your service experience. I do hate to hear that you are not finding the value in your home warranty coverage. I would be happy to speak with you to discuss your concerns.

Mar. 22nd, 2022

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Verified Customer

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Debra Jenkins Woodland Hills, CA

It seems like I'm coming out of pocket more and I pay my monthly fee on time

2 years ago

Reply from American Home Shield

Hi Debra. Thank you for your feedback. We want you to see the value in the coverage that we offer. I would be happy to follow up with you to discuss your concerns further.

Mar. 10th, 2022

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Joyce Vargas Hutto, TX

They are just not organized Not very efficient

2 years ago

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sandra maslanka Tall Timbers, MD

Still have issue with hot water coming and going

2 years ago

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Nancy Mann-Wanner Gulfport, MS

Didn't cover our furnace and the 30 day warranty is a joke

2 years ago

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ANITA DEFAZIO San Antonio, TX

Not always are the best service providers assigned.

2 years ago

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L K Southampton, PA

horrible, the company they sent isn't fixing the problem. They won't give a second opinion.

2 years ago

Reply from American Home Shield

Hi LK,
I hate to hear about the work order that was unsatisfactory through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Shirley Schroeder Yuma, AZ

The assigned contractor doesn't call for appointment.

2 years ago

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Lauren Upper Marlboro, MD

Contractor follow cup is not always efficient.

2 years ago

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Cynthia Green Riverside, CA

It takes too long for them to find someone to come out to fix my appliances

2 years ago

Reply from American Home Shield

Hi Cynthia, I hate to hear about the appliance service request that has not been resolved. I would be glad to speak with you to assist with a resolution.

Mar. 9th, 2022

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Verified Customer

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Roger T Ward Spokane, WA

It took from September until January to get my broken furnace replaced.

2 years ago

Reply from American Home Shield

Hi Roger, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Donna and Michael Field Pryor, OK

have been calling and asking and e-mailing questions re: parts for my washer since 12/21/21

2 years ago

Reply from American Home Shield

Hi Donna & Michael, I hate to hear about the washer service request that has not been resolved. I would be glad to speak with you to assist with a resolution.

Mar. 9th, 2022

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David Butler Boerne, TX

Plan limitations and contractor professionalism

2 years ago

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Megan Stern Danville, CA

They gave me false information and didn't follow through with what they said they would do

2 years ago

Reply from American Home Shield

Hi Meghan. I am sorry to hear that you did not receive the information you needed. I would be happy to follow up with you to address this issue further.

Mar. 4th, 2022

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Eleanor Bridges Colorado Springs, CO

Hard to get,their contractor for the needed job lately.

2 years ago

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david knight Sebastian, FL

the contractors for the service were not available, I paid for emergency repairs!

2 years ago

Reply from American Home Shield

Hi David,
I hate to hear about your service experience and the delay that resulted in an outside contractor completing the repair. I would be glad to speak with you to discuss this.

Mar. 4th, 2022

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Verified Customer

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Rob Micallef Ann Arbor, MI

Customer service can't answer questions harassed with past due notices on a pre paid warranty.

2 years ago

Reply from American Home Shield

Hi Rob. Thank you for your feedback. I am sorry to hear that your questions have not been answered. I would be happy to follow up with you to discuss your concerns further.

Mar. 5th, 2022

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Verified Customer

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Joseph perry Jacksonville, FL

Quality work is lacking. Cheep replacement parts are used.

2 years ago

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sharon Pleasanton, CA

they promise call you back never did, they give many excuse why they don't fix emergency issues.

2 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Greg koski Cleveland, OH

I have only 1 good experience out of the 3 we tried to use them

2 years ago

Reply from American Home Shield

Hi Greg,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Angela Wright Lisman, AL

Third experience. Every area doesn't have available techs

2 years ago

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Delois Juarbe Pico Rivera, CA

Most of my requests are denied toldbhot caused by normal ware

2 years ago

Reply from American Home Shield

Hi Delois,
Thank you for sharing your most recent AHS experience with us. I would be glad to speak with you to discuss the issues that occurred to have the issues repaired.

Feb. 23rd, 2022

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Verified Customer

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Jacob Orlando, FL

Customer service isn't good at solving problems.

2 years ago

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Verified Customer

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Dennis Diotallevi Aurora, IL

They fixed one appliance and have been unresponsive on second appliance

2 years ago

Reply from American Home Shield

Hi Dennis,
I hate to hear about the delay in service with AHS. I would be glad to further assist you and discuss your experience.

Feb. 18th, 2022

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Verified Customer

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Not Interested Providence, RI

impossible to get anyone out to fix issue in a timely manner

2 years ago

Reply from American Home Shield

Hello and thank you for your feedback. I am sorry to hear that you were not able to get anyone out to help you in a timely manner. I would be happy to speak with you to assist with any unresolved issue.

Feb. 17th, 2022

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Verified Customer

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Ernest Brooklyn, NY

When they schedule they not give you a time

2 years ago

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Ronald Mormile Goodyear, AZ

Took longer than we were told to get the help we needed.

2 years ago

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Verified Customer

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Givens Kenneth Grand Prairie, TX

Repair company told us parts are no longer made so we're hung out to dry

2 years ago

Reply from American Home Shield

Hello Givens. We appreciate your feedback. I am sorry to hear the issue has not been resolved. I would be happy to speak with you to address this matter further.

Feb. 11th, 2022

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Verified Customer

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Martin O'Briskie Weatherford, TX

Reported washing machine leaking water last month, still not fixed.

2 years ago

Reply from American Home Shield

HI Martin,
I hate to hear about the ongoing delay that has been experienced to have the washer machine service issue repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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Brady Loveland, CO

Horrendous customer service follow up. Phone calls yield nothing and hours on hold.

2 years ago

Reply from American Home Shield

Hi Brady,
I hate to hear about the ongoing delay that has been experienced to have the issue repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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Tony Bruno Edmond, OK

Did not complete the repair of (1 of 2) heating furnaces!

2 years ago

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Verified Customer

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Jerry Barkan Tucson, AZ

Fast affordable and easy to work with them.

2 years ago

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Johnia Gould Goodlettsville, TN

The time is takes to have repairs completed

2 years ago

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Robert Piroumian Las Vegas, NV

No follow up. Repair not done, no call back.

2 years ago

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Verified Customer

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Janet Skoog Fentress, TX

Ok but you did not send one person to do all three jobs

2 years ago

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Verified Customer

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DeJonna Travis Houston, TX

My experience with AHS was good. The Electrician was super

2 years ago

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Lillian M Fisher Sacramento, CA

They sent out a guy to do work that was not authorized. I only needed a quote.

2 years ago

Reply from American Home Shield

Hi Lillian. Thank you for your review. I am sorry to hear that you did not receive the service you expected. I would be happy to speak with you to discuss this matter further.

Jan. 12th, 2022

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Verified Customer

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Ed Kelley Las Vegas, NV

Poor and Rude Customer Service Agents; did not live up to contract terms; poor contractor work

2 years ago

Reply from American Home Shield

Hi Ed. We appreciate your feedback. I am sorry to hear that we did not meet your expectations. I would be happy to speak with you further regarding your concerns.

Dec. 31st, 2021

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Verified Customer

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Greg Gaughan Malvern, PA

no action on a claim that should have been considered on AHS's end as an emergency

2 years ago

Reply from American Home Shield

Hi Greg. Thank you for your feedback. I am sorry to hear that we did not meet your expectations. I would be happy to speak with you further regarding this matter.

Dec. 31st, 2021

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Verified Customer

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Michelle R. Zarghami Lake Orion, MI

Terrible communication with representatives, had to wait way too long

2 years ago

Reply from American Home Shield

Hi Michelle. Thank you for your feedback. I am very sorry to hear that were not happy with the service you received. I would be happy to speak with you to address any unresolved issue.

Dec. 31st, 2021

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Verified Customer

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Milton Tucker Fayetteville, GA

It has been hard to talk with someone in the company.

2 years ago

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Verified Customer

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Ford College Station, TX

Customer service agents are nearly impossible to understand and very scripted

2 years ago

Reply from American Home Shield

Hello Ford. Thank you for your feedback. We do hate to hear that you were not satisfied when speaking with our customer service department. I would be happy to speak with you to address any unresolved issue.

Dec. 31st, 2021

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Verified Customer

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Eugene Hunn Saint Peters, MO

Because they don't cover costs of required repairs after paying monthly payments.

2 years ago

Reply from American Home Shield

Hi Eugene. Thank you for your feedback. I am sorry to hear you are not pleased with your warranty coverage. We do want our members to see the value in the coverage we offer. I would be happy to speak with your further regarding this matter.

Jan. 1st, 2022

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Verified Customer

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Kathy Powers

They still have not replaced my heater. It is not up to code

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kathy. Thank you for bringing this matter to our attention. I am sorry to hear that you have not heard back from anyone regarding your heating system. I would be happy to speak with you to address this issue further.

Dec. 22nd, 2021

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Verified Customer

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Charnel Umali Pearland, TX

Their contractors weren't always good. Some are mediocre.

2 years ago

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Verified Customer

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Casey Gautier, MS

They take to long to to find the right company that is licensed and in good standards

2 years ago

Reply from American Home Shield

Hi Casey. Thank you for your feedback. We do value your opinion. I would be happy to speak with you to address any unresolved issue.

Dec. 15th, 2021

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Verified Customer

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Fannie Johnson Baltimore, MD

Because of the $100 to get someone to come out

2 years ago

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lei luo Cary, NC

The contract says they cover your air conditioner, but they actually do not.

2 years ago

Reply from American Home Shield

Hi Lei. Thank you for you feedback. I am sorry to hear that there is some disagreement regarding your coverage. I would be happy to review your plan and contact you to discuss this matter further.

Dec. 15th, 2021

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Verified Customer

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Shabazz-X Williams Dallas, GA

Doesn't resolve issues promptly and supervisors are never available

2 years ago

Reply from American Home Shield

Hi Shabazz. I am sorry to hear that your service issue was not resolved. I would be happy to speak with you to further address the matter.

Dec. 15th, 2021

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