American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Betty Vallejo, CA

The service was great. I called on a Saturday and the technician contacted me early Monday morning

4 years ago

Reply from American Home Shield

Hi Betty,
I am pleased to hear about your most recent customer service experience and the technician that serviced your home repairs.

Jan. 8th, 2020

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Colleen Colleyville, TX

I am extremely disappointed that it takes a week for them to get a part authorized then you have to make another appointment for them to come back again before something is fixed

4 years ago

Reply from American Home Shield

Hi Colleen,
I hate to hear about your most recent experience and delay in service that it takes to get a part authorized. I would be glad to speak with you and get the issue resolved.

Jan. 8th, 2020

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David West Arlington, TX

Great scheduling. Technician was prompt and completed the work to my satisfaction

4 years ago

Reply from American Home Shield

Hi David,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 3rd, 2020

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Ruben Galindo Las Vegas, NV

I had a plumbing issue and they responded quickly. No problems It was amazing.

4 years ago

Reply from American Home Shield

Hi Ruben,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 30th, 2019

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Monica Osunlana Arlington, TX

I had a wonderful experience with AHS. The service representative was absolutely amazing.

4 years ago

Reply from American Home Shield

Hi Monica,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 30th, 2019

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H.Munoz Buda, TX

Very impressed with how quickly a service repair person is scheduled..we really like that.

4 years ago

Reply from American Home Shield

Hi H. Munoz,
Your feedback about the appliance contractor is more than appreciated. I hope you continue to enjoy your American Home Shield warranty!

Dec. 27th, 2019

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Tammy Fort Wayne, IN

Very polite & professional. Service was fantastic. Problem was resolved & repaired.

4 years ago

Reply from American Home Shield

Hi Tammy,
I hope you continue to enjoy AHS and the customer service that we provide!

Dec. 19th, 2019

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Doyle Criswell Charles Town, WV

We have been happy with the service and the repair was great. The service people are good

4 years ago

Reply from American Home Shield

Hi Doyle,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 19th, 2019

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Dean Vesperman Prescott, WI

A great experience! Every time we needed something repaired it has never been a hassle!

4 years ago

Reply from American Home Shield

Hi Dean,
I hope you continue to enjoy AHS and the customer service that we provide!

Dec. 17th, 2019

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BONNIE A SEARS Henderson, NV

After a few phone calls, I got Ideal to come out the next day. Everything works now. Thank you!

4 years ago

Reply from American Home Shield

Hi Bonnie,
I am glad to hear about your issue that has been fixed through AHS!

Dec. 16th, 2019

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Sandi Glenn Phoenix, AZ

Were so fast and sent a great company representative out to me. Did a great job.

4 years ago

Reply from American Home Shield

Hi Sandi,
I would like to thank you for providing feedback about your American Home Shield experience! I hope you continue to enjoy the customer service we provide!

Dec. 16th, 2019

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Chris Worsley Chandler, AZ

AHS responds quickly and always refers the proper company to handle the repair necessary.

4 years ago

Reply from American Home Shield

Hi Chris,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 16th, 2019

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Chanchal Saha Beacon, NY

This is total SCAM. A bunch of losers run this crap. Please do not fall for their lies. They will not solve any of your problem. I do not understand why there is no lay suit against this idiots!!!

4 years ago

Reply from American Home Shield

Hi Chanchal,
Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.

Dec. 13th, 2019

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John Sterling Heights, MI

4 months without a working stove, multiple repair attempts without resolution. Missing parts delayed repair four times. Company non responsive just state I can see this is bothersome that you do not have a working stove.

4 years ago

Reply from American Home Shield

Hi John,
I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.

Dec. 7th, 2019

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Jeannette Sedona, AZ

Excellent service in a timely manner and I am very pleased with the companies choices of repairmen

4 years ago

Reply from American Home Shield

Hi Jeannette,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. I hope you continue to have more good experiences!

Dec. 7th, 2019

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Osvaldo Temecula, CA

AHS if necessary if you own a home. Excellent service covering a lot for very little.

4 years ago

Reply from American Home Shield

Hi Osvaldo,
Thank you for sharing your feedback. I hope you continue to enjoy your American Home Shield warranty!

Dec. 7th, 2019

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Kevin Sandlin Chesapeake, VA

From start to finish, still waiting on final delivery though, has been a very smooth process.

4 years ago

Reply from American Home Shield

Good afternoon Kevin,
I am glad to hear that you have enjoyed American Home Shield's coverage and the service we provide!

Dec. 4th, 2019

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Blanton Barber

The Technician was very good and was very knowledgeable about the job

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Blanton,
I am glad to hear about the service request that was completed on the hot water heater. I hope you continue to enjoy AHS and the service we provide.

Dec. 3rd, 2019

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Vicki Royce Cortez, CO

Very quick to respond to claims they have very qualified technicians to service you

4 years ago

Reply from American Home Shield

Hi Vicki,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and hope to make the necessary changes.

Nov. 27th, 2019

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Bertha Johnson Augusta, GA

Consultant was very helpful and handled my service request in a professional manner.

4 years ago

Reply from American Home Shield

Hi Bertha,
I am glad to hear about the service request that was completed. I hope you continue to enjoy AHS and the service we provide.

Nov. 26th, 2019

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John G Littleton, CO

Easy to work with. Handled my request for more immediate service professionally and politely.

4 years ago

Reply from American Home Shield

Hi John,
I am glad to hear about your AHS service experience and hope you continue to enjoy!

Nov. 26th, 2019

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Shawn Legrand San Diego, CA

Efficient and Timely. Our tech was very knowledgeable and worked quickly and correctly.

4 years ago

Reply from American Home Shield

Hi Shawn,
It is a pleasure to read your review and I hope you continue to enjoy AHS!

Nov. 26th, 2019

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Greg Monette Orange City, FL

The Freon was toooo expensive but the service was GREAT! GREAT FOR SERVICEMAN also..

4 years ago

Reply from American Home Shield

Hi Greg,
Thank you for sharing your American Home Shield experience. It is always a pleasure to hear about our technicians that provide great customer experiences.

Nov. 14th, 2019

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Martin Key West, FL

Quick reliable service. The service provider was excellent. Definitely recommend AHS.

4 years ago

Reply from American Home Shield

Hi Martin,
It is always a pleasure to read our customers feedback. I am glad to hear that you have enjoyed AHS and the coverage we provide!

Nov. 13th, 2019

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Jay Hargett Tomball, TX

Quick and full coverage! The coverage replaced the nearly entire a/c unit, so, no complaints here!

4 years ago

Reply from American Home Shield

Hi Jay,
We are pleased to hear that you have enjoyed AHS and the coverage we provide! I hope you continue to enjoy!

Nov. 9th, 2019

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Pam Queen Creek, AZ

So easy to book online with the problem I was having. Even paying online was fantastic!

5 years ago

Reply from American Home Shield

Hi Pam,
Thank you for sharing your experience with us about the use of the online portal. I hope you continue to enjoy American Home Shield and the service experiences we provide!

Nov. 4th, 2019

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Kathie nordwall Dallastown, PA

Great company to work with. Always customer friendly and works diligently to solve problems.

5 years ago

Reply from American Home Shield

Hi Kathie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty experience!

Oct. 28th, 2019

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Karl Williams North Las Vegas, NV

Service was promptly responded after it was requested and service was done the following day.

5 years ago

Reply from American Home Shield

Hi Karl,
It is our goal to provide you with an unforgettable American Home Shield experience. We hope you continue to enjoy the home warranty!

Oct. 28th, 2019

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Angela Waits St Louis, MO

We have had a refrigerator broken for a month they keep saying they cant get a hold of the contractors they send out. This feels like such a scam to me. Terrible company. Would give zero stars if I could.

5 years ago

Reply from American Home Shield

Hi Angela,
I hate to hear about the delay in service that you have experienced to have the refrigerator repaired. I would be glad to speak with you and assist to get the issues resolved.

Oct. 28th, 2019

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susie Austin, TX

fast service, we appreciate getting an appointment scheduled quickly. plumber was on time and communicated well

5 years ago

Reply from American Home Shield

Hi Susie,
We strive to provide you wit a great customer service experience and knowledgeable, contractors to complete the job. We hope you continue to enjoy!

Oct. 9th, 2019

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Bob Harvey St Louis, MO

Fast and effective, AHS responded quickly and found competent people to effect the needed repairs.

5 years ago

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Larrisa Rangel Austin, TX

American home shield has denied our claims on our warranty policy when they are clearly covered. They give you the run around and the service techs that have come out do the same.

5 years ago

Reply from American Home Shield

Hi Larissa,
I hate to hear about your most recent experiences and the claims that were denied. I would be glad to speak with you to discuss the contract coverage.

Oct. 2nd, 2019

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Steve Leong

The disposal was leaking. They sent a tech and after a brief look and he claimed it is an installation issue because of his diagnosis AHS denied our claim. Then, he gave us an outrageous estimate to replace.

5 years ago

Reply from American Home Shield

Hi Steve,
Your concerns are understood with the denial of the garbage disposal service claim. I would be glad to speak with you to reach a resolution.

Sep. 17th, 2019

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Norma San Angelo, TX

The whole ordeal went on for 4 days and I am very disappointed in the way in which my situation was handled. I would love for management to reach out to me so this can be discussed.

5 years ago

Reply from American Home Shield

Hi Norma,
I understand your frustration with regard to the delay in service that was experienced to have your repair completed. I would be glad to speak with you and discuss your experience.

Aug. 29th, 2019

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George Buckeye, AZ

Quick service, great job. Already recommended a few neighbors. Will recommend more

5 years ago

Reply from American Home Shield

Hi George,
Your feedback and recommendations to American Home Shield are more than appreciated. We hope you continue to enjoy!

Aug. 27th, 2019

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Diana Fried Santa Fe, NM

Excellent service all around - we've gotten quick response and problems having taken care of

5 years ago

Reply from American Home Shield

Hi Diana,
I am pleased to hear about your AHS experience and the service that was provided within a timely manner.

Sep. 3rd, 2019

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James Birkentall Altamonte Springs, FL

Great services! Always very professional and polite technicians that do the work.

5 years ago

Reply from American Home Shield

Hi James,
It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!

Aug. 26th, 2019

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Steve R Allentown, PA

Called for key change service and A H S was prompt and courteous in arranging the service.

5 years ago

Reply from American Home Shield

Hi Steve,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 20th, 2019

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Lorraine Mt. Pleasant, SC

I am owed a refund of $283.07 from AHS for overpayment. They told me the refund would be processed in 7 - 10 business days. That was a long time ago. I can't get my refund from this company!!!!! Run from this company!!!!

5 years ago

Reply from American Home Shield

Hi Lorraine,
Your concerns are understood regarding the delay in service that you have experienced to receive a reimbursement. I would be glad to speak with you and reach a resolution.

Aug. 19th, 2019

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Georgia Martin Fresno, CA

I have been a member for quite a bit of years...thank you for taking care of my problems....

5 years ago

Reply from American Home Shield

Hi Georgia,
Your patronage to American Home Shield is more than appreciated and we hope you continue to enjoy!

Aug. 19th, 2019

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Alicia Walker Manchester, GA

Love this company they brought me the best Plummer ever!! I had him 2 times he was exceptional!

5 years ago

Reply from American Home Shield

Hi Alicia,
Your feedback is more than appreciated! It is our goal to provide you with the best contractors and customer service experience.

Aug. 12th, 2019

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Billy Glasgow, KY

Its fast and easy repair, no long wait or issues with loop holes they try to use against you.

5 years ago

Reply from American Home Shield

Hi Billy,
Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed.

Aug. 12th, 2019

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Karine Soulakhian Northridge, CA

Prompt service Fast service friendly staff answered all my questions and concerns

5 years ago

Reply from American Home Shield

Hi Karine,
Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 13th, 2019

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charlene halaby Springfield, VA

American Home Shield, was very professional and took care of the problem quickly and efficiently.

5 years ago

Reply from American Home Shield

Charlene,

Thank you for sharing your recent experience with AHS. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Enjoy your day.

Aug. 6th, 2019

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Tom Tully Wichita, KS

Don't keep promises. Vendors on their list cant work on my problem, and they won't allow other vendors that could fix to fix. So I am out the money. Seems like breach of contract to me.

5 years ago

Reply from American Home Shield

Hi Tom,
Your concerns are understood regarding the level of customer service that was experienced. I would be glad to speak with you and reach a resolution.

Aug. 1st, 2019

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Jannette Las Vegas, NV

HORRIBLE ,PLEASE DON'T WASTE YOUR MONEY ON THIS COMPANY,THEY WOULD NOT FIX YOUR PROBLEM,IF SOMETHING BREAKS THEY WOULD SEND CONTRACTORS THAT DON'T KNOW WHAT THEIR DOING ,INSURANCE TAKE YOUR 100 DEDUCTIBLE .

5 years ago

Reply from American Home Shield

Hi Jannette,
Your concerns are understood regarding the level of customer service that was experienced to have your issue repaired. I would be glad to speak with you and reach a resolution.

Aug. 1st, 2019

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Alliey North Easton, MA

I’ve been calling every week for the length of my warranty to resolve multiple claims and they just redirect to other departments or say they have to call back and never do.

5 years ago

Reply from American Home Shield

Hi Alliey,
I understand your concerns regarding your most recent customer service experience.

Aug. 16th, 2019

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rob Crestview, FL

Waste of money! Nothing is truly covered. You wind up paying full price for repairs plus a monthly fee and service fees. Save your money. Businesses like American Home Shield should be illegal.

5 years ago

Reply from American Home Shield

Hi Rob,
Your concerns regarding your AHS policy are understood. I would be glad to speak with you and address the issues that you experienced.

Jun. 24th, 2019

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Ken Ryan Holly Springs, NC

I have had good and bad with them. The kitchen sink went and they had it fixed asap. The hvac is leaking freon and they cant figure out where it is after 3 repairs. Replacing the freon is not the answer!

5 years ago

Reply from American Home Shield

Good afternoon Ken,
Your concerns are understood in regard to the delay in service to have the air conditioner repaired. I would be glad to assist you and get the Freon leak resolved.

Jun. 17th, 2019

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Tim Boone Winter Haven, FL

Crooked company. Paid more for ac service with warranty, than I would if hired my own. They never fixed ac. Talk to call center in Philippines with no luck. Waiting two weeks to try to get ac fixed. Major scam

5 years ago

Reply from American Home Shield

Good morning Tim,
I understand your frustration in regard to the delay in service to have the air conditioner serviced. I would be glad to speak with you to discuss your experience.

Jun. 8th, 2019

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