American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Robert Holmes Dallas, TX

they were able to find a HVAC company in a timely manner

3 years ago

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Tom Uebelacker Alpharetta, GA

Good customer service, gave helpful advice on time

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 16th, 2021

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DARLENE Lincoln, CA

Takes too long for service. It took 3 weeks to get refrigerator repaired!

3 years ago

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Craig Huber Alpharetta, GA

Good follow, polite and competent contractors

3 years ago

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William Bartlett Valley Mills, TX

Having issue with an appliance not being replaced.

3 years ago

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John Graford, TX

They use the fine print to get them out of every claim that will actually happen

3 years ago

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Amy Schmitz Surprise, AZ

It's so hard to get ahold of customer service by phone

3 years ago

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Erica burdock Citrus Heights, CA

Great coverage and quick response to service requests

3 years ago

Reply from American Home Shield

Hi Erica,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 23rd, 2021

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J Lubbock, TX

Waiting to speak to someone is rediculous

3 years ago

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Jayewardene Olney, MD

Attend to the problem and resolve efficiently

3 years ago

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Theresa Canyon Country, CA

Trying to book emergency work through the policy is disastrous. Was lied to several times by agents on the phone.

3 years ago

Reply from American Home Shield

Hi Theresa,
I hate to hear about your experience to have the emergency repairs completed.

Mar. 15th, 2021

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Steve tardy Sun City, CA

Haven't received service yet. Have left message on 3/2 & just received a scheduled date of service for 3/5

3 years ago

Reply from American Home Shield

Hi Steve,
Thank you for bringing this to our attention. I would be glad to speak with you to get the issues resolved.

Mar. 15th, 2021

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Verified Customer

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Mona La Vernia, TX

Coverage. Professionalism responsiveness

3 years ago

Reply from American Home Shield

Hi Mona,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2021

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Julian Agoura Hills, CA

The representatives did not resolve my issue for the call. I will need to call back.

3 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 15th, 2021

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Verified Customer

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Dr Cross Moceri Leander, TX

Getting expensive to purchase the contract.

3 years ago

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Bob Waxahachie, TX

Good service so far. Slow in answering phone calls

3 years ago

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Tammy Fine Prattville, AL

My experience with them so far has been pleasant

3 years ago

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John Littleton, CO

Great service and my issues are always resolved.

3 years ago

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Debora Childs Acworth, GA

Great company and fast response to service requests.

3 years ago

Reply from American Home Shield

Hi Debora,
We are glad to hear about your experience and the fast responses to your request.

Mar. 4th, 2021

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Tonia Shreveport, LA

always room for improvement. Wish it covered garage doors

3 years ago

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Mike Fort Worth, TX

They do not replace appliances with comparable units. The contractors they use are very low effort.

3 years ago

Reply from American Home Shield

Hi Mike,
I hate to hear about the replacement issues that were experienced. I would be glad to speak with you and get the issues resolved.

Feb. 27th, 2021

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Christina Lemoore, CA

They are timely and courteous and prompt

3 years ago

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Bill Love Jackson, MS

great service , 1 day service on last request

3 years ago

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Darlene Cucinotta Clermont, FL

Takes too long to obtain authorization for a contractor to complete a repair.

3 years ago

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Charlene Borders Willis, TX

They have always got my work orders in promptly

3 years ago

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Betty Ducker Wentzville, MO

They got my heat back on within 24 hours

3 years ago

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Gary Springtown, TX

Co-pays could be a little lower in some cases

3 years ago

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Chief Okorocha Austin, TX

They still need a lot of improvements with customer and billing service

3 years ago

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George Makarias Corpus Christi, TX

Prompt next day service and quality of service.

3 years ago

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Pedro Garcia Dixon, CA

I have been without a refrigerator since mid November with no resolution

3 years ago

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Thomas Raleigh, NC

They provide a great service for an affordable price.

3 years ago

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Richard ackerman Newbury Park, CA

No one cares about the customer. I paid $125 for a repair that was not covered. And I can‚Äôt get my money back.

3 years ago

Reply from American Home Shield

Hi Richard,
I hate to hear about the service fee that was paid for the non covered repair. I would be glad to speak with you to get the issues resolved.

Mar. 8th, 2021

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Verified Customer

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Ronald Hill Cincinnati, OH

When I've had the need to use the service, all worked well.

3 years ago

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Art Inwood, WV

Quick response to issues. Appointments set within few days.

3 years ago

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Joyce Sturdivant Forney, TX

Premiums have gotten high & service call fee is high

3 years ago

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Thomas Pace Richmond, VA

Helpful with fixing basic issues that require mechanics

3 years ago

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Susanne Vanness Sun City, AZ

Completed the job appliance was fixed after two weeks

3 years ago

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D Surprise, AZ

Bad customer service. Technicians they sent had no clue. It took 6 months for them to replace our oven.

3 years ago

Reply from American Home Shield

Hi D,
I would be glad to speak with you to address the issues experienced to have the oven repaired.

Feb. 27th, 2021

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JoAnn Del Real-Sandoval Porterville, CA

They've covered almost everything we have called in.

3 years ago

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Parvez A. Siddiqi Buckeye, AZ

The plumber they sent charger-for things which were not replaced refused to return my call very rude

3 years ago

Reply from American Home Shield

Hi Parvez,
I would be glad to speak with you to discuss the plumbing issues that you have experienced.

Mar. 8th, 2021

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Verified Customer

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S. Hart . Gilroy, CA

Saves me money, helpful finding a reputable company

3 years ago

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N fisher Oklahoma City, OK

Service was prompt and done in a timely manner

3 years ago

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Shannon Fairview Heights, IL

They have been very responsive to my needs.

3 years ago

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A Oganesian Thousand Oaks, CA

Somehow they always find a way not to cover for certain things

3 years ago

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Banks Casa Grande, AZ

Customer service representative don't always follow through

3 years ago

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O.A Spicewood, TX

Horrible response and service once they realize they may have to replace an appliance.

3 years ago

Reply from American Home Shield

Hi O.A,
I hate to hear about the delay in service that you have experienced to have the appliance repairs completed. I would be glad to speak with you to get the issues resolved.

Feb. 11th, 2021

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Verified Customer

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Don Catoe Bossier City, LA

the last call was never resolved, finally called a contractor outside their network and he resolved the problem

3 years ago

Reply from American Home Shield

Hi Don,
I hate to hear about your last service call that was incomplete. I owuld be glad to speak with you.

Feb. 10th, 2021

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Verified Customer

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Deanna Hoschton, GA

Refrigerator repair was 4. Wall heater is taking a very long time to repair

3 years ago

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Rob R Valparaiso, IN

Will send out technicians even if items are not covered which results in wasted visits and money.

3 years ago

Reply from American Home Shield

Hi Rob,
Thank you for making us aware of your AHS experience and the noncovered cost associated with the repairs.

Feb. 10th, 2021

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Verified Customer

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Adrian Bryant Little Elm, TX

Denied to replace my kitchen faucet and still waiting for the manager to call me and explained to me why !

3 years ago

Reply from American Home Shield

Hi Adrian,
I would be glad to speak with you to discuss the ongoing faucet work order.

Feb. 10th, 2021

American Home Shield Reviews