American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Gina Pepe Gulfport, MS

customer service is good, but the companies doing the repairs are constantly no shows leaving us in a bind

4 years ago

Reply from American Home Shield

Hi Gina,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Lisa Tucker Shreveport, LA

It's a good company but the monthly payments are way too much.

4 years ago

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Marty Ciszon Rio Verde, AZ

Had to replace ac , thought they would participate or actually engage.

4 years ago

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Verified Customer

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Morgan Rose Manhattan, MT

They are easy to put a claim In and get u help fast

4 years ago

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Verified Customer

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Diana Hoover Eureka, CA

Fast service, good phone prompts, fast processing.

4 years ago

Reply from American Home Shield

Hi Diana,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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Stanley Ball Peachtree City, GA

Excellent service getting my dishwasher replaced

4 years ago

Reply from American Home Shield

Hi Stanley. Thank you for letting us know about your experience. I am so happy to hear you are getting your dishwasher replaced. We want you to know you can count on AHS when you need us. We look forward to working with you again.

Nov. 3rd, 2021

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Verified Customer

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kelia Aurora, IL

timely and dishwasher repair. same problem both tines

4 years ago Edited January 10, 2024

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Verified Customer

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Doc Salem, OR

Always a quick response from assigned contractors by AHS.

4 years ago

Reply from American Home Shield

Hi Doc,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 2nd, 2021

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Brown Houston, TX

Good service once given. Wait period is long sometimes.

4 years ago

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Verified Customer

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Scott Lord Santee, CA

Good service. Very happy. Professional repair people.

4 years ago

Reply from American Home Shield

Hi Scott. Thank you for your positive feedback. We are so excited to know you have been pleased with the service from American Home Shield. We look forward to working with you again and providing great service.

Nov. 2nd, 2021

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Verified Customer

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Travis Latrobe, PA

Getting service was easy, communication was good.

4 years ago

Reply from American Home Shield

HI Travis,
We appreciate your feedback and hope you continue to enjoy AHS!

Oct. 27th, 2021

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Verified Customer

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frank williams Shirley, NY

Response quickly, always fix my problem.

4 years ago

Reply from American Home Shield

Hi Frank,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 29th, 2021

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Verified Customer

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Margaret Morford Hill Paso Robles, CA

I have the company to be Professional with great service.

4 years ago

Reply from American Home Shield

Hi Margaret,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

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Verified Customer

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Jeff Overbay Blairsville, GA

Fast reply and quick to resolve an issue with an appliance

4 years ago

Reply from American Home Shield

Hi Jeff,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2021

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Verified Customer

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Patricia Laity Phoenix, AZ

Unable to reach customer service. ! No answer. No call backs

4 years ago

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Verified Customer

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Sally A Gonser Caldwell, ID

They do a good job getting someone out quickly.

4 years ago

Reply from American Home Shield

Hi Sally,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 27th, 2021

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Verified Customer

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Michael Steward Belvidere, IL

They just offered me $1600 as cash out on a $7800 oven...enough said

4 years ago

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Verified Customer

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Angel Duran Richmond, TX

It's taking too long to resolve my fridge problem. I've been without my fridge

4 years ago

Reply from American Home Shield

Hi Angel,
Thank you for bringing this delay to our attention. I would be glad to speak with you to assist with a resolution for the refrigerator.

Oct. 28th, 2021

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Verified Customer

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Jess Tinoco La Verne, CA

Always have been easy to schedule service.

4 years ago

Reply from American Home Shield

Hi Jess. Thank you for letting us know that it has always been easy to schedule service. We love to take the hassle out of unexpected home repairs. Thank you for choosing AHS to do that for you.

Oct. 25th, 2021

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Verified Customer

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Lee Friedman Stow, OH

Good customer service and they took care of my issue

4 years ago

Reply from American Home Shield

Hi Lee. Thank you for taking time to let us know that your issue was taken care of. We understand the importance of providing service you can count on. Thank you for choosing AHS.

Oct. 25th, 2021

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Verified Customer

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Vlad Annandale, VA

fast response with assigning the service company

4 years ago

Reply from American Home Shield

Hi Vlad,
We appreciate your support and hope you continue to enjoy American Home Shield!

Oct. 19th, 2021

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Verified Customer

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Raul Escobar Tomball, TX

GOOD AND FAST SERVICE ALL THE TIME YOU CALL

4 years ago

Reply from American Home Shield

Hi Raul,
We appreciate your support and hope you continue to enjoy American Home Shield!

Oct. 19th, 2021

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Verified Customer

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Susan Chandler Forney, TX

Was ok, takes too long to get approval for a repair to get done

4 years ago

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Verified Customer

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Kim Cash Paulden, AZ

Awesome service and customer service. this time arounde

4 years ago

Reply from American Home Shield

Hi Kim. We are very happy to hear about your awesome service experience. We can't wait to provide you with another great experience. Thank you for allowing AHS the opportunity to be your home warranty company.

Oct. 25th, 2021

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Verified Customer

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Donna Salaam Northfield, OH

Every service request there is an issue with time, provider or a part.

4 years ago

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Verified Customer

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sandra perkins Midland, GA

I cannot get the contractor assigned to me to do the work and I cannot get anyone to help me.

4 years ago

Reply from American Home Shield

Hi Sandra,
Thank you for bringing the delay in service to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Oct. 21st, 2021

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Verified Customer

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Dan Figler Ahoskie, NC

still waiting for the holes in the dry wall to be fixed with the plumber had to cut it

4 years ago

Reply from American Home Shield

Hi Dan,
I hate to hear about the drywall holes that have yet to be repaired. I would be glad to speak with you to reach a resolution.

Oct. 21st, 2021

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Verified Customer

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Muhammad Ali Ashburn, VA

I am trying to get my washer since last two weeks and struggling to get it fixed.

4 years ago

Reply from American Home Shield

Hi Muhammad,
Thank you for bringing this delay in service to our attention. I would be glad to speak with you to assist with the washer repairs.

Oct. 21st, 2021

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Verified Customer

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Mike Gee Corona, CA

Very long hold times. Not very friendly customer service. Service request lead times are too lonh

4 years ago

Reply from American Home Shield

Hi Mike,
Thank you for bringing your most recent customer service experience to our attention. I would be glad to speak with you to assist.

Oct. 21st, 2021

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Verified Customer

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Norman D Barnes El Paso, TX

Great response. They scheduled service the next day.

4 years ago

Reply from American Home Shield

Hi Norman,
We appreciate your support and hope you continue to enjoy American Home Shield!

Oct. 19th, 2021

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Verified Customer

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Karlene y Baker Leesburg, VA

Still waiting for my dryer to be fixed, they been out several times

4 years ago

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Verified Customer

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Ken Jardine

Very efficient and resolved , punctual. Not complicated.

4 years ago

Reply from American Home Shield

Hi Ken,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Hallom Stokes Brandon, MS

Your representatives didn't seem to know what they are talking about..

4 years ago

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Verified Customer

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Robert J Maye Northfield, OH

They had the right person come out to fix my issue

4 years ago

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Verified Customer

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Miguel Nevarez Muscatine, IA

So far it's been great. The service very professional.

4 years ago

Reply from American Home Shield

Hi Miguel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

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Verified Customer

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MaiLan Nguyen Las Vegas, NV

Their contractor responded quickly to request for repair.

4 years ago

Reply from American Home Shield

Hi MaiLan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 29th, 2021

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Verified Customer

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Val Reisterstown, MD

Good. Calls answered promptly. Service sent out when needed

4 years ago

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Verified Customer

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Anna Morris Houston, TX

Terrible - uses horrible contractors who do not respond. Fridge hasnt been operable in 3 weeks with no resolution.

4 years ago

Reply from American Home Shield

Hi Anna. Thank you for letting us know the issue with your refrigerator has not been resolved. I would be happy to speak with you and assist with resolving this issue.

Oct. 6th, 2021

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Verified Customer

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Cecil Roger Smith Talladega, AL

Still waiting over a week for leaking faucet to be repaired.

4 years ago

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Verified Customer

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Barbara McNeese San Diego, CA

Hot water heater technician couldn’t fulfill. Had to get another plumber

4 years ago

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Verified Customer

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Esteban F Munoz Saborio Columbia, MD

Horrible contractors and no way to contact anyone form AHS.. you only get call centers that are not AHS.

4 years ago

Reply from American Home Shield

Hi Esteban,
I hate to hear about the delay in service to have the air conditioner repaired. I would be glad to assist with a resolution to have the repairs completed.

Oct. 7th, 2021

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Verified Customer

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James Crummie Cape Coral, FL

Fast and efficient- did the job right the first time

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Christopher Perdue Spotsylvania, VA

Very good experience and great customer service.

4 years ago

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Verified Customer

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Frank Bega Sacramento, CA

It was pretty fast and easy to file a worl order.

4 years ago

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Verified Customer

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Steven son Visalia, CA

No communication and to order the part takes to long on a part that can be purchased at home depot.

4 years ago

Reply from American Home Shield

Hi Steven. Thank you for letting us know your concerns. I can see why it would be frustrating if there is a part delay. I would be happy to speak with you to further address this issue.

Sep. 29th, 2021

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Verified Customer

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Alex

Bad. The determination to deny a claim was made before the inspection or seeing the damage.

4 years ago Edited September 27, 2021

Reply from American Home Shield

Hi Alex,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to discuss the service issues.

Sep. 29th, 2021

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Verified Customer

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haynes, charles Henderson, TX

good until last claim filed. 12 days and NO repairman available to replace leaking water heater

4 years ago

Reply from American Home Shield

Hi Charles. Thank you for letting us know that no one has been assigned to assist you with your water heater. I can see why you would be concerned. I would be happy to speak with you to further address this issue.

Sep. 29th, 2021

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Verified Customer

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David Hogan Rowland Heights, CA

Has taken to long to get service call completed, contractors have cancelled at last minute

4 years ago

Reply from American Home Shield

Hi David. Thank you for bringing this matter to our attention. I am sorry to hear that it has taken too long to get your service issues resolved. I would be happy to speak with you to address this issue further.

Sep. 30th, 2021

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Robert Matthews Richmond, VA

Very Good. Competent professionals. Very reliable.

4 years ago

Reply from American Home Shield

Hi Robert. Thank you for your positive feedback. We are so happy tohear that you have been pleased with the service you are receiving. We want you to know AHS is here for you when you need us.

Sep. 23rd, 2021

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Verified Customer

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Edna Roos Henderson, NV

Appreciate the emails for preventive maintenance.

4 years ago

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