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American Home Shield Reviews

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8.8

Overall Score

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Phyllis Columbia, MO

Great service and appreciated the lock smith assigned.

3 years ago

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Reply from American Home Shield

Hi Phyllis,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 23rd, 2021

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James Carver Katy, TX

Successful plumbing repair sink and toilet

3 years ago

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Vernester Anderson Clarksdale, MS

On at least three occasions the assigned contractor failed to show

3 years ago

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Roger Ayers Fort Smith, AR

Easy to file a claim and prompt response

3 years ago

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Anonymous Haymarket, VA

Poor service, can't get billing correct--goes up every year, bad service reps and companies.

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Gary Tunstall Sr Sun City, CA

Couldn't get plumber out until next day.

3 years ago

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Reply from American Home Shield

Thanks for sharing that we were able to get a contractor out within a day. We hope it was no major inconvenience for you and that it was quickly resolved.

Apr. 8th, 2021

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Lakesha Baltimore, MD

Very detailed about what's wrong with appliances

3 years ago

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Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together.

Apr. 8th, 2021

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Betty Mitchell Austin, TX

Service providers are sometimes less than high quality.

3 years ago

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Reply from American Home Shield

We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 13th, 2021

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Stacie Humble, TX

Customer service was great and they fixed my item.

3 years ago

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Reply from American Home Shield

Thanks for sharing.

Apr. 9th, 2021

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R.Smith San Luis Obispo, CA

I can not talk to a human being. contract changed w/o prior notice

3 years ago

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Estelle Seefeldt Manchester, CT

They want money upfront but takes forever to get anything resolved

3 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Estelle,
Thank you for sharing feedback about your experience.

Apr. 20th, 2021

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Cloud Geissinger Oceanside, CA

Very responsive but many of my services are not covered

3 years ago

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Reply from American Home Shield

Thanks for your honesty.

Apr. 13th, 2021

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Anonymous King George, VA

The customer service is deplorable. It so bad you feel helpless and you pay too much to feel that way.

3 years ago

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Reply from American Home Shield

Hi,
Thank you for bringing the issues to our attention. We hate to hear about your unsatisfactory customer service experience.

Apr. 8th, 2021

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Michael Tinker Fairfield, IA

I have a heat pump out for over a week and no contractor has been contacted. Act like the miserable health insurers

3 years ago

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Reply from American Home Shield

Hi Michael,
Thank you for bringing the heat pump delay to our attention. I would be glad to speak with you to get the issues resolved.

Apr. 13th, 2021

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Lametrice Neal Antioch, CA

Because I have to wait until May 9, 2021 to get my dishwasher repaired. I feel like I should just buy a new one.

3 years ago

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Reply from American Home Shield

Hi Lametrice,
Thank you for bringing the dishwasher delay to our attention. I would be glad to speak with you to get this resolved.

Apr. 13th, 2021

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Jackie Lexington Park, MD

They are taking way to long to respond and approve repairs now. Not like they were in the past.

3 years ago

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Reply from American Home Shield

Hi Jackie,
I hate to hear about the delay in service that has been experienced.

Apr. 13th, 2021

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Carrie Elliott Broaddus, TX

They get you the best repairmen when possible!

3 years ago

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Reply from American Home Shield

Yes, that is our goal. Thanks for sharing.

Apr. 16th, 2021

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Michael Zutz Manitowoc, WI

Some workers are very hard to understand

3 years ago

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Reply from American Home Shield

We're working on improving that. Thanks.

Apr. 16th, 2021

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Tamela Park Round Rock, TX

most of the time i like the companies they send out

3 years ago

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Reply from American Home Shield

Thanks for sharing.

Apr. 13th, 2021

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Krista Williams Nashville, AR

Communication could have been better and quicker

3 years ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 1st, 2021

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Mike Bryan Naperville, IL

Friendly staff and easy website to navigate

3 years ago

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Reply from American Home Shield

Thanks for sharing that our site is user friendly. We appreciate it.

Apr. 1st, 2021

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Doris Lee Washington, DC

American Home Shield sends competent contractors

3 years ago

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Reply from American Home Shield

We try to ensure the best technicians come out to service you. Thanks for sharing.

Apr. 1st, 2021

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Robert Hauser Joliet, IL

Good company but I can never speak with a live person!

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working to improve the call volume to make your experience better.

Apr. 2nd, 2021

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Wendy Phillips Ada, OK

Now that we live in a good service area it is a real value

3 years ago

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Reply from American Home Shield

We're glad to hear that.

Apr. 1st, 2021

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Dan Strafford, MO

They cover what they say they do good costumer service

3 years ago

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Reply from American Home Shield

Keeping your membership is important to us. Thanks.

Apr. 1st, 2021

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David Mc Kinney, TX

We added pool coverage on our insurance, we made two requests to get help with our pool equipment, none was covered

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Plo San Jose, CA

They tend to get the job done right the first time.

3 years ago

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Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Apr. 2nd, 2021

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Laurie Gallegos Aurora, CO

Excellent to work with and coverage. Price is a little high

3 years ago

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Reply from American Home Shield

It's good to hear we are providing the service to match the price. Thanks for sharing.

Apr. 5th, 2021

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Jacob Flippin Sherwood, AR

They are always quick to respond to service requests.

3 years ago

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Reply from American Home Shield

We try to resolve your issue as quickly as possible. Thanks for sharing.

Apr. 5th, 2021

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Joe Sarasota, FL

Don’t deliver as promised. Small print excludes too many items from repair. Only replace with builders grade junk.

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Christi Las Vegas, NV

Replacement value of items. Wait for parts need is extremely long.

3 years ago

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Reply from American Home Shield

We hate that we are not able to control the shipping delays. Thanks for sharing your experience.

Apr. 5th, 2021

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Linda M Ponca City, OK

Was told no one to service our heat/air in this area & get someone to service it & they would pay for it.

3 years ago

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Reply from American Home Shield

Hi Linda,
I hate to hear about your most recent poor experience to have the heat and air system repaired. I will be contacting you to get the issues resolved.

Mar. 27th, 2021

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Jo Ann Keeney Saint Charles, MO

Ice maker still non functions, leaking from, freezer not working well

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Girish Tumbapura Bethesda, MD

They have better coverga than any other company

3 years ago

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Reply from American Home Shield

Thanks for sharing how we stand up to our competitors. We appreciate you.

Mar. 26th, 2021

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DOUGLAS FISH Walnut Creek, CA

THEY DO NOT COMMUNICATE WELL AND CONTINUALLY FAIL TO FOLLOW THROUGH ON THEIR COMMITMENTS

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 27th, 2021

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Will Omokawa Rancho Santa Margarita, CA

Quality locksmith work and attention to detail.

3 years ago

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Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Marshall Arlington, TN

Usually it’s a fight, but the last request for service was easier.

3 years ago

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Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Sunitha Menamparampil Missouri City, TX

Very poor customer service , no good direct call number and long wait time in case call them

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 27th, 2021

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Rebekah Talkington Newark, OH

Great job in getting things taken care of quickly

3 years ago

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Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 1st, 2021

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Scott Middleton Montgomery, TX

Because they sent someone to my house that had no clue what they were doing and actually caused damage

3 years ago

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Reply from American Home Shield

Hi Scott,
I hate to hear about your most recent AHS experience and the damage caused. I owuld be glad to speak with you to get the issues resolved.

Mar. 31st, 2021

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Ron Haynes North Babylon, NY

Affordable insurance and the claim process is very easy

3 years ago

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Reply from American Home Shield

I'm glad it was easy for you.

Mar. 29th, 2021

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Leanne Lambert Green Bay, WI

Received help next day. Answered call the same day.

3 years ago

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Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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Lannie Dayton, OH

They keep trying to fix things when it is clearly unfixable

3 years ago

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Reply from American Home Shield

Thanks for your rating.

Apr. 5th, 2021

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Robin Manning, IA

Language barrier. Didn’t understand my service request.

3 years ago

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Reply from American Home Shield

We apologize and we are working to improve .

Apr. 5th, 2021

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Cheryl Latimer Reynoldsburg, OH

Always make contact right away but if there is a problem they won't talk to you

3 years ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Goodman Winter Park, FL

Need to have availability on the weekend.

3 years ago

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Reply from American Home Shield

Thanks for your feedback. AHS is available. Please contact us via phone or visit our website. You are able to enter requests through your only account.

Apr. 5th, 2021

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William Eagle River, AK

For all claims I have made they made me look for a provider and then declined coverage.

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Ingrid Jacksonville, FL

I'm still waiting for my service to be completed

3 years ago

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Reply from American Home Shield

I hate to hear that we have not completed your services. I would like to connect with you regarding it.

Apr. 5th, 2021

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Laura Robertson Groveland, CA

Because they did not keep me informed of the progress of my ticket.

3 years ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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I Sandra Mccaskill Pittsburgh, PA

The cost is too high for monthly payment plus $100 for the person to come out

3 years ago

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Reply from American Home Shield

Thanks for sharing your feedback. Please visit our website for other coverage options.

Apr. 5th, 2021