American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Valerie Beaumont, TX

The person really did not fix my problem, the charge of $100, was a waste of my money.

3 years ago

Reply from American Home Shield

Hi Valerie,
I hate to hear about your most recent service experience and the service fee charge. I would be glad to speak with you about your service.

May. 26th, 2021

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STELLA CASTILLO Fresno, CA

business practices/ When you sign up for services they don't fully explain how their service works!!

3 years ago

Reply from American Home Shield

Hi Stella,
Thank you for bringing the service issues to our attention. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Jessica Houck Clayton, NC

Good customer service and quick response to problems

3 years ago

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Maria Wood Charlotte, NC

Timely and efficient. Pricing is a bit high.

3 years ago

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Julia Pastor Alpharetta, GA

They quibble with you over what's covered and force you to use a contractor you already had a horrible experience with.

3 years ago

Reply from American Home Shield

Hi Julia,
I will be contacting you to discuss your most recent AHS experience.

May. 27th, 2021

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Ytounda Brightmon Forney, TX

Customer service is bad none of the employees are in the United States and they do not understand English well.

3 years ago

Reply from American Home Shield

Hi Ytounda, thank you for taking time to let us know about your service experience. We are very sorry to hear that we did not meet your expectations. We know that it is important to be able to communicate your needs when contacting us. I would be happy to speak with you to address your concerns further.

Jun. 2nd, 2021

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Nita kaplan San Antonio, TX

They are a good value and we trust them.

3 years ago

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Mrs Moore Houston, TX

Just don’t like every time having to pay and monthly

3 years ago

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Evelyn Davis Mount Washington, KY

Always gets the job done but takes a little too long

3 years ago

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L Las Vegas, NV

They are very prompt and work with good contractors

3 years ago

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Miss Alvizo Plano, TX

Horrible customer service. I have waited on the line for hours. Seriously considering moving to another provider.

3 years ago

Reply from American Home Shield

Hi Miss Alvizo,
I hate to hear about your most recent customer service experience. I would be glad to speak with you to reach a resolution.

May. 27th, 2021

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Patricia Kostik Pittsburgh, PA

They have never replied to my email to see if my new appliance is covered.

3 years ago

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Kevin Welch Chesapeake, VA

Because I have only utilized their service one time.

3 years ago

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JOHN Jacksonville, FL

Their tech solved my issue without delay.

3 years ago

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Carmen D Gray Silver Spring, MD

Reponse time in attending to the problem, fairly quick.

3 years ago

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Denise Ambre Glenview, IL

I like the peace of mind but not that I can't choose my repair professional.

3 years ago

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Alma Ruth Gaillard Columbia, SC

I have had many problems associated with my claims.

3 years ago

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J Bowie, MD

I believe the customer interface with the assigned contractor could be better.

3 years ago

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mike Fresno, CA

terrible customer service, refusal to hold subcontractors responsible for timelines and quality of work

3 years ago

Reply from American Home Shield

Hi Mike,
I hate to hear about the level of customer service that was experienced.

May. 19th, 2021

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Tom Athens Fort Worth, TX

It all depends on the repair businesses that are contacted

3 years ago

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Sarah Fitzgerald Las Vegas, NV

Unreliable companies sent out for some service calls.

3 years ago

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Sharon Levels Gary, IN

I have been pleased with all the repairs I have had.

3 years ago

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Kathryn Hartsell Bakersfield, CA

Proper techs not sent, problem not resolved, slow or no response to requests for assistance.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kathryn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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ABS Richmond, TX

Good and very helpful. Finds a right contractor

3 years ago

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Cross Hampton, VA

It was a long wait for my work to be completed

3 years ago

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Seema Ghani Brentwood, CA

I have some bad experiences in the past with them

3 years ago

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Mary Kelm Woodridge, IL

Had one bad experience in years of service.

3 years ago

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Clark Price The Colony, TX

Time-service response, coordination of replacement unit!

3 years ago

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Gregory J. Barthe Conyers, GA

Very professional & proactive about warranty service

3 years ago

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Al Cape Coral, FL

Good service, on time and know what they’re doing.

3 years ago

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Sandy Johnson Humble, TX

They are slow to solve a problems with vendors

3 years ago

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Reginald Hairston Graham, NC

AHS render good quality service and would recommend AHS.

3 years ago

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Carla Bixby, OK

Sometimes hard to get local contractors.

3 years ago

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Robert Natt Holly Ridge, NC

Sometimes it is difficult to understand those who answer the telephone.

3 years ago

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Leo Broken Arrow, OK

Because my experience with the contractors that AHS has sent me are not good.

3 years ago

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John Pickell Punta Gorda, FL

Only used service one time. Everthing went very well

3 years ago

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Anonymous Aumsville, OR

Not worth it, you only get their listed contractors and never someone close and they never show up on time.

3 years ago

Reply from American Home Shield

Hi,
I hate to hear about the contractors that you experienced. I would be glad to speak with you to discuss the issues.

May. 13th, 2021

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Kats Gustafson Ewa Beach, HI

AHS is very responsive and the technicians knowledgeable.

3 years ago

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Naresh Desai San Ramon, CA

They cannot solve your issue. Once you provide feedback about technician, they do not take follow up

3 years ago

Reply from American Home Shield

Hi Naresh,
I hate to hear about your most recent experience with the technician. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

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Allen Beck Coos Bay, OR

Office help not as accommodating as the field employees

3 years ago

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Little Tokyo Lofts Homeowner Los Angeles, CA

Because they charge to come out, even if they can't fix it.

3 years ago

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W G Olriksen Las Vegas, NV

Phone answering terrible and website not easy to follow.

3 years ago

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D. Bean Chester, VA

Reliable and the website easy clear and easy to use.

3 years ago

Reply from American Home Shield

Hi D. Bean,
Thank you for your feedback about AHS and the ease of use on the portal.

May. 11th, 2021

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Lorraine Chumbley Nolanville, TX

Have had excellent service with the product.

3 years ago

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Alexis Buskey Portsmouth, VA

Seems like a bandaid is put on the problem and this game aren't being fixed.

3 years ago

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Coleen Kincheloe Antelope, CA

Band aid repairs; contracted companies that are not always honest/forthcoming.

3 years ago

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Nicole Madison, NJ

Easy to request service, escalations handled quickly

3 years ago

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Mary Kidd Longview, TX

Some of the companies they recommend were not reliable

3 years ago

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Ms. Alexander Irving, TX

Since 2020, Pandemic changed service level.

3 years ago

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John Newaygo, MI

Employees not knowing what is covered. Equipment taking so long to get.

3 years ago

American Home Shield Reviews