American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Becky Pitts Brandon, MS

The last 2 times AHS has repaired my garbage,it only lasted 4 days each!!!

3 years ago

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Sarah J Withington Indio, CA

My experience was very easy and helpful.

3 years ago

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chris guernsey Collierville, TN

Terrible initial customer service dealing with overseas operators reading form a script

3 years ago

Reply from American Home Shield

Hi Chris. I am very sorry to hear that you have not been pleased with the serive your received. I would be happy to speak with you and assist with a resolution to your service issue.

Jul. 30th, 2021

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Verified Customer

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Alicia Beverly Chesapeake, VA

It's been good and filling claims is easy

3 years ago

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Verified Customer

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stef El Centro, CA

Easy to use just filled out a claim on my computer

3 years ago

Reply from American Home Shield

Hi Stef,
We strive to provide you with a smooth customer service experience and hope you continue to enjoy American Home Shield!

Jul. 27th, 2021

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Verified Customer

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Stephanie Burte Troy, OH

There seems to be a rule why everything stated to be insured is not covered.

3 years ago

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Verified Customer

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Terra Barbes Clarksburg, MD

It's great. I had an issue and AHS fixed my issue

3 years ago

Reply from American Home Shield

Hi Terra,
We appreciate your feedback and will continue to provide you with a great customer service experience!

Jul. 27th, 2021

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Verified Customer

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TERRY ENRIGHT Tucson, AZ

Had a service call and the CSR at AHS didn't even know the contract. Tried to get me to pay over $1000.00 out of pocket

3 years ago

Reply from American Home Shield

Hi Terry,
Thank you for bringing the delay to our attention. I would be glad to speak with you to discuss the repairs that were completed through AHS.

Jul. 21st, 2021

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Verified Customer

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Terry Shivers Killeen, TX

AHS will not pay if the service isn't in the company best interest.

3 years ago

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Verified Customer

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David Buttles Florence, SC

It usually has been very good & very fast.

3 years ago

Reply from American Home Shield

Hi David,
We hope you continue to enjoy American Home Shield and the fast and efficient service we provide!

Jul. 27th, 2021

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Verified Customer

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Denise L Black Moreno Valley, CA

I'm yet waiting for someone to return my call about s work order

3 years ago

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Verified Customer

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James Watson Calabasas, CA

Good service but premium too high for second year. I'm not going to renew.

3 years ago

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Verified Customer

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MG Smith Portland, OR

service person assigned was prompt, fixed the issue and was nice.

3 years ago

Reply from American Home Shield

Hi MG,
Your feedback is more than appreciated and we hope you continue to enjoy AHS!

Jul. 27th, 2021

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Verified Customer

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Miriam Wallace Round Lake, IL

Quick response to provide contractor for service.

3 years ago

Reply from American Home Shield

Hi Miriam,
We appreciate your feedback and hope you continue to enjoy the quick resolution that AHS provides!

Jul. 27th, 2021

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Verified Customer

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Anne C Broyles Austin, TX

good - very easy to schedule appts online

3 years ago

Reply from American Home Shield

Hi Anne,
We appreciate your feedback and hope you continue to enjoy it!

Jul. 27th, 2021

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Verified Customer

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Brooke Waukesha, WI

They are very nice to deal with and they're friendly

3 years ago

Reply from American Home Shield

Hi Brooke,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Brian Weihrauch Minnetonka, MN

Bad customer support and lack of details collected prior to me spending money on a tech coming to my home.

3 years ago

Reply from American Home Shield

Hi Brian. I am really sorry to hear that you had a bad service experience. I would be most happy to assist in resolving this matter for you and explaining your coverage.

Jul. 16th, 2021

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Verified Customer

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Todd. bramwell Lancaster, TX

They should reach out and contact you after contractor has left explaining options and coverage.

3 years ago

Reply from American Home Shield

Hi Tood. Thank you for taking time to write a review and let us know your concerns. I would be happy to speak with you and explain your coverage and options for a recent service request.

Jul. 16th, 2021

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Verified Customer

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Cindy ferrari Humble, TX

Pretty good coverage. However, poor follow up.

3 years ago

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Verified Customer

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Cathy Jefferson, GA

Be more upfront about what is and is not covered in repairs/replacements.

3 years ago

Reply from American Home Shield

Hi Cathy,
I hate to hear about your most recent AHS service experience and the issue to have the repairs completed.

Jul. 17th, 2021

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Verified Customer

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Roger v Brown Baltimore, MD

You need more services for other company to come out faster

3 years ago

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Verified Customer

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terri churchwell Augusta, GA

Always over charging or double charging my bank and my credit cards, and I can't get anyone to fix it

3 years ago

Reply from American Home Shield

Hi Terri. Thank you for letting us know about the billing and payment issues you are having. I can understand your concerns in wanting to get this resolved. I would be happy to speak with you to address this matter.

Jul. 15th, 2021

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Verified Customer

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Kay Gordon Liberty Hill, TX

Was not able to access the web site to get service. Had to call

3 years ago

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Nick Lepore Tucson, AZ

Have customer service people you can understand without strong accents.

3 years ago

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Dan Call Coppell, TX

Prompt and helpful to connect with an AC company

3 years ago

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Gina Brown Baltimore, MD

They need more qualified techs and need to be able to complete job or assign another company to assis

3 years ago

Reply from American Home Shield

Hello Gina. Thank you for your review. We do hate to hear that you have not been pleased with the service for your home repair needs. I would be happy to speak with you further to address your concerns.

Jul. 19th, 2021

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Verified Customer

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JOANNA WHITE Goodyear, AZ

My issue is still not resolved. It's been 2 weeks and my ice maker is still not fixed!

3 years ago

Reply from American Home Shield

Hi Joanna,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to assist with a resolution to the ongoing issues.

Jul. 17th, 2021

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Verified Customer

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Jose Alvin, TX

There call back . Lack on communication when needing to replace appliance.

3 years ago

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Manuela Gonzales Hemet, CA

Respond promptly and very thoughtful and considerate.

3 years ago

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Verified Customer

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Michael T O'Brien Cross Junction, VA

AHS has been responsive to my needs in a timely manner.

3 years ago

Reply from American Home Shield

Hi Michael,
We hope you continue to appreciate American Home Shield and the coverage e provide in a timely manner!

Jul. 27th, 2021

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Verified Customer

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patrick forgey Pismo Beach, CA

Administrative systems and billing systems are unacceptable. Email for resolved problems continue to be sent.

3 years ago

Reply from American Home Shield

Hi Patrick. Thank you letting us know you continue to receive notices about a resolved issue. I would be happy to speak with you further to address this issue.

Jul. 19th, 2021

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Verified Customer

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Raeshelle Sharpnack Jenks, OK

They can improve by doing what they say and hiring better contractors.

3 years ago

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Angela Tahlequah, OK

They are usually quick to assign contractors

3 years ago

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Debbie Laws Reno, NV

Not all services provided in my city. Could not get my furnace checked out for this past winter.

3 years ago

Reply from American Home Shield

Hi Debbie,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to assist with a resolution to the ongoing issues.

Jul. 17th, 2021

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Verified Customer

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Jose-Roehl Capistrano Delos-Santos Spring, TX

It took a full week before someone actually came to perform the service on my centralized AC!

3 years ago

Reply from American Home Shield

Hi Jose,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Nicole Washington Savannah, GA

They can do better with the third-party representation

3 years ago

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Richard E Williams Jr North Port, FL

i have a pool heater that needs fixing and i can not get a straight answer.

3 years ago

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Verified Customer

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Bill Clark

They only paid $10.00 per pound Freon so I got stuck with $200.00 plus the $75.00 trade fee

3 years ago

Reply from American Home Shield

Hi Bill. Thank you for your feedback and letting us know your concerns about the coverage and out of pocket expense. I would happy to speak with you further to discuss this matter.

Jul. 12th, 2021

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Verified Customer

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Eddie Goines Acworth, GA

The air conditioning technician has been to my home 3 times and I still have no ac

3 years ago

Reply from American Home Shield

Hi Eddie,
I hate to hear about your most recent experience to have the air conditioner repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

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Verified Customer

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Greg Toro Laughlin, NV

Takes too long for the contractors to contact the customer after you pay your $75

3 years ago

Reply from American Home Shield

Hi Greg, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

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Verified Customer

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Gwen Subramanaian Edison, NJ

They solved problem with central air unit fast.

3 years ago

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Marion Craig Douglasville, GA

Due to issues of the past that were no handled as well.

3 years ago Edited January 10, 2024

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Verified Customer

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Mr Melford Boodie Laurel, MD

I have been without a dryer for almost 3 months . I have waiting for the payout check for over 21 days

3 years ago

Reply from American Home Shield

Hi Melford. I am very sorry to hear that you have not received the cash in lieu check for your clothes dryer. I would be happy to speak with you and see how I may assist in resolving this matter.

Jul. 8th, 2021

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Verified Customer

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Nikko Humble, TX

It takes a long time for contractors to come out. It took a month to get a wall patched

3 years ago

Reply from American Home Shield

Hi Nikko. I am sorry to hear that it took a long time to get your wall patched. I would be happy to speak with you and see how I may assist with getting this issue resolved.

Jul. 8th, 2021

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Verified Customer

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Charles Kibbe Conroe, TX

Contractor never fixed my problem, AHS giving me the run around on it and nobody can ever help when I call.

3 years ago

Reply from American Home Shield

Hi Charles,
I hate to hear about the delay in service experienced to have the issue resolved. I look forward to speaking with you to reach a resolution.

Jul. 16th, 2021

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LaDonna Jones San Antonio, TX

The coverage is great for the rates paid monthly.

3 years ago

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Janae Palmetto, GA

The tech came and corrected the issue without any problems.

3 years ago

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Jarrod Tomassi Lytle, TX

They didn't help me with a covered issue. I'm going to tell my realtor friends to not recommend them.

3 years ago

Reply from American Home Shield

Hi Jarrod. I am sorry to hear that you did not receive help with a covered item. I would be happy to speak with you further to try and resolve this issue.

Jul. 6th, 2021

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Verified Customer

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Laniece Bell & Jai King Decatur, GA

Very convenient and prompt with finding services

3 years ago

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Charles Chesapeake, VA

When my ac went out they didn't care. My family had to live in a hot house for days due to their policy

3 years ago

Reply from American Home Shield

Hi Charles. Thank you for letting us kow about the experience with your air conditioning. I am very sorry to hear that the problem was not resolved to your satisfaction. I would be happy to speak with you and assist with a resolution.

Jul. 6th, 2021

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