American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Pamela Davis Davenport, IA

Limited contractors to complete service jobs!

3 years ago

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Patt Obrien Cedar Park, TX

On phone 45 Min waiting and person hard to understand and then gave me wrong information.

3 years ago

Reply from American Home Shield

Hi Patt,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Richard Elliott Menlo Park, CA

Thorough follow up and efficient service

3 years ago

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Robert Jack Stewart San Antonio, TX

lousy customer service-Service provider cancelled visit and did not come to house--want refund of $75 service fee

3 years ago

Reply from American Home Shield

Hi Robert,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Dennis Live Oak, CA

nice to make a call to one place for things that breakdown

3 years ago

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Joann Blaker Winchester, VA

Your cost is higher than other services.

3 years ago

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Kathy Allen Linden, TX

Doesn't seem to know their policy too well.

3 years ago

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Kris Dubois Las Vegas, NV

We have a pending work order after 10 days still no resolution

3 years ago

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Christopher Filipiak Altoona, PA

Great experience, quick turnaround on repair calls

3 years ago

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Dan Andrews Plano, TX

Difficult to understand many of the online service operators

3 years ago

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Marsha Mattawan, MI

I put in a service request 2 weeks ago and the problem has not been fixed.

3 years ago

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Stephanie Bates Carrollton, TX

Trying to contact someone by phone is a grueling experience.

3 years ago

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Norman B Hall Desoto, TX

They charge you for everything. Outside of what you have broken.

3 years ago

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Nicole Marchand Pflugerville, TX

Trustworthy and very fast with setting up appointments

3 years ago

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Marc Severson Tucson, AZ

Generally quick to reply and send competent workmen.

3 years ago

Reply from American Home Shield

Hi Marc,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Marcy Delong North Las Vegas, NV

I spent nearly $700 when my water heater broke, with bill & deductable. I expected it to be covered.

3 years ago

Reply from American Home Shield

Hi Marcy,
I hate to hear about the additional denial cost associated to have the hot water heater replaced. I would be glad to speak with you to get the issues resolved.

Jun. 23rd, 2021

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Verified Customer

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Rochelle Bridges-Johnson Decatur, GA

The wait time for a vendor to come out to service your appliance is too long

3 years ago

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Tami Nicholson Auburn, AL

It took a long time for an approval to replace my hot water heater.

3 years ago

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Verified Customer

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Clifford Johnson Galveston, TX

My AC repair has cost me $1500 so far. I feel ASC should have covered this cost

3 years ago

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Kevin chang Richardson, TX

Poor customer service. My claim was declined and I had to call in and wait an hour to be told it wasn't covered.

3 years ago

Reply from American Home Shield

Hi Kevin,
I hate to hear about the coverage denial on your AHS service request. I would be glad to speak with you to discuss your experience.

Jun. 24th, 2021

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Verified Customer

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MONA D HEBERT Henderson, NV

They're prompt and professional; aleats solves my problems.

3 years ago

Reply from American Home Shield

Hi Mona,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Belinda Alcala Leander, TX

Coverage lacks on duct work incidents out of my control

3 years ago

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Benjamin Tucson, AZ

very efficient delegation of problems and very responsive.

3 years ago

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Cherr Baltimore, MD

It take 30-40 to speak with a customer service representative

3 years ago

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David A Arrington Pella, IA

Difficult to understand customer service staff. Language barrier

3 years ago

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Shelia Deloach Rocky Mount, NC

Because it took me 1 year to get my refrigerator fix. American Shield kept giving me the run around

3 years ago

Reply from American Home Shield

Hi Sheila,
I hate to hear about the ongoing delay in service to have the refrigerator repairs resolved. I owuld be glad to speak with you to discuss the issues that arose.

Jun. 23rd, 2021

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Verified Customer

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Judy Raulston Dublin, TX

HARD to get a real person when you have a problem, when u FINALLY do they ARGUE, interrupt and VERY discourteous.

3 years ago

Reply from American Home Shield

Hi Judy,
I will be contacting you to assist with a resolution to your most recent home repair claims.

Jun. 15th, 2021

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Verified Customer

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Patrick Powers Lincoln, NE

AHS consistently uses very good tradesmen.

3 years ago

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David Kobzeff Downey, CA

When you need a repair it takes too long for the repair to be made

3 years ago

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Debra Washington Court House, OH

Refrigerator went out Monday this is Thursday and still don't have scheduled appointments for repair.

3 years ago

Reply from American Home Shield

Hi Debra,
I hate to hear about your AHS service experience to have the refrigerator repaired. I would be glad to speak with you to discuss the issues.

Jun. 15th, 2021

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Verified Customer

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RM Houma, LA

Sometimes service is slow. Rates are becoming expensive.

3 years ago

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Dissatisfied Customer Perry Hall, MD

Very challenging to get a hold of an actual person, but so far good coverage.

3 years ago

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Verified Customer

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Jose Luis Pastor Frisco, TX

Good service until now, but no a lot of experience

3 years ago

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Richard King Gibsonia, PA

Takes weeks for bathroom repairs still not working! Need 2 new toilets!

3 years ago

Reply from American Home Shield

Hi Richard,
I hate to hear about the plumbing issues that you have experienced. I owuld be glad to speak with you to get the issues resolved.

Jun. 17th, 2021

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Verified Customer

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Bruce Dabbs Sherwood, AR

Pretty quick for service vendor to respond.

3 years ago

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Verified Customer

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David Madden Scarborough, ME

My refrigerator's compressor has gone bad 3 separate occasions after AHS authorized work.

3 years ago

Reply from American Home Shield

Hi David. Thank you for letting us know the problems you are having with your refrigerator. I can see why it would be upsetting if it has gone out 3 times after repairs were made. I would be happy to speak with you to try to resolve this matter.

Jun. 16th, 2021

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Verified Customer

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Peggy Auburn, CA

They didn't reimburse me for a service that was canceled. Still waiting for my refund......

3 years ago

Reply from American Home Shield

Hi Peggy,
I hate to hear about your AHS experience and the cost to have the repairs completed. I would be glad to speak with you to get the issues resolved.

Jun. 15th, 2021

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Verified Customer

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Gary Montgomery Red Oak, TX

Keep raising the rates every year. Raised it 27% this year.

3 years ago

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Verified Customer

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Ralph Merriweather San Marcos, TX

Good techs sent out to fix issues. Qualified technicians

3 years ago

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Verified Customer

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neil Virginia Beach, VA

easy process. Great contractors. good feedback.

3 years ago

Reply from American Home Shield

Hi Neil,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Thomas Stewart Las Vegas, NV

It still isn’t fixed. And it’s impossible to talk to a service rep that is in the United States

3 years ago

Reply from American Home Shield

Hi Thomas. Thank you for letting us know you have an issue that still has not been resolved. I would happy to speak with to try and resolve the matter.

Jun. 10th, 2021

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Verified Customer

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Peter DeChristopher Vail, AZ

When something breaks it take weeks to a month to replace or repair what is broken

3 years ago

Reply from American Home Shield

Hi Peter, we are sorry to hear that you have not had a positive AHS experience with our company. We understand the importance of resolving repairs as quickly as possible. I will be happy to speak with you if there is still a service issue that needs to be resolved.

Jun. 10th, 2021

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Verified Customer

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Linda Cahill Myrtle Beach, SC

Waiting on parts, since may 12th, call every few days still not done

3 years ago

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Verified Customer

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Betty Varner Prattville, AL

Very professional found & repaired the problem quickly

3 years ago

Reply from American Home Shield

Hi Betty,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Cynthia Peterson Bowling Green, KY

Monthly premiums went up much more than in past

3 years ago

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Stephanie Sierra Plainfield, NJ

Service technician is usually very quick

3 years ago

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Arthur L Haggerty Merced, CA

Customer service has been outsourced and some reps are difficult to understand.

3 years ago

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Verified Customer

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Emerson Hileman La Rue, OH

Took almost two weeks to get a plumber to replace our hot water heater. 13 days without hot water

3 years ago

Reply from American Home Shield

Hi Emerson. Thank you for taking time to let us know about your AHS repair experience. We know how frustrating it can be when repairs take longer than expected. I will be happy to speak with you regarding this matter.

Jun. 4th, 2021

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Verified Customer

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Nicole Johnson Matawan, NJ

Contractors need to be more reliable & provide better service & products

3 years ago

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Nicolina Neau Livermore, CA

Most of my experience has been professional & fair

3 years ago

American Home Shield Reviews