American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Monte McBride Denison, TX

Very good technician and the coverage paid for itself

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 10th, 2022

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Verified Customer

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Manjusha San Jose, CA

Plumbing partner is horrible, electrical partner is awesome

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 10th, 2022

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Verified Customer

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Trinidad Fresno, CA

Whwn the problem is not fixed on first visit it takes forever to escalate and resolve issue

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 8th, 2022

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Verified Customer

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Beth Solem Scottsdale, AZ

Having problems with being charged with 2 accounts when I only have one.

3 years ago

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Verified Customer

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Darryl Virginia Beach, VA

Took too long to receive service but once they came problem fixed in 15 min

3 years ago

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Verified Customer

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Jacqueline Brown White Plains, NY

I had to reach out to them 6 times before my issue was resolved.

3 years ago

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Verified Customer

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Willa Houston Waxhaw, NC

File a claim to get my AC fixed. Took over a week to get a contractor out.

3 years ago

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Verified Customer

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Wanzel Jessie Buford, GA

Worst experience ever. On the phone for over 3 hours and six different people and issue still not resolved

3 years ago

Reply from American Home Shield

Hi Wanzel, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Jim McGee Harrisonville, MO

AHS was very responsive and professional

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Pat Foster Bartlesville, OK

Have been able to complete services as requested

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Marion Fay Dickerson Cumby, TX

Poor coverage, questionable service affiliates, customer service lacks knowledge

3 years ago

Reply from American Home Shield

Hi Marion, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Mercedes M Alexander Sherwood, AR

Response time, limited coverage and more out-of-pocket expenses

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 23rd, 2022

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Verified Customer

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Myron S King Birmingham, AL

I had them to a repair a dish washer and to this day does not work properly.

3 years ago

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Verified Customer

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Maxal Atlanta, GA

Customer service sucks and they don't want to pay for anything, and the turnaround time is terrible.

3 years ago

Reply from American Home Shield

Hi Maxal, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 28th, 2022

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Verified Customer

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Tom Spring, TX

Representative knew she could not help me, yet refused to escalate and kept me on the line for at least 30 minutes.

3 years ago

Reply from American Home Shield

Hi Tom, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 28th, 2022

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Verified Customer

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Satish Charlotte, NC

They came out two times and still didn't fix the problem after they found out the problem after a month time

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jul. 28th, 2022

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Verified Customer

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Edward Martinez Henderson, NV

we have had isuies that are still pending, Fix stove in guest house. do a complete final list check!!!.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 28th, 2022

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Verified Customer

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Miguel Felix Sr

It took 3 visits to fix the problem by 2 different companies. Thank

3 years ago

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Verified Customer

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Maria Bidwell

5 star same day service, 4 star, 1,2,3, day service.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Brenda A Davey

Got our AC replaced after 2 weeks of miserable heat

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Zackulyn Hart

Sometimes service partner is good, sometimes not

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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sharon slautman

Easy to use services and issue was fixed.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Barry H Felner

Responsive. Reliable. Value for the money.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Sue Ludwig

They ok conpany. And take care your needs

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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David Edens

Service was quick and professionally done!

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Marty Patchin

1 was told last month my ac needed to be replaced, but have heard nothing since

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Verified Customer

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Sallie Hogancamp

The Service has not been completed after 17 days; how can I rate what hasn't been done?

3 years ago

Reply from American Home Shield

Hi Sallie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Gary Catalino

Poor communication! Bad company selection (plumber) definitely read the fine print!

3 years ago

Reply from American Home Shield

Hi Gary, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 22nd, 2022

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Verified Customer

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Scott Roller

Service rep showed up quickly, but waiting for part for several weeks.

3 years ago

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Verified Customer

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Alicia P Pome

I'm paying a lot for people to come out and tell me it isn't covered. So what is the point of this Warranty?

3 years ago

Reply from American Home Shield

Hi Alicia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Rebecca Pendell Garza

always send unprofessional tech , and they dont cover anything that it should cover it just wasting money

3 years ago

Reply from American Home Shield

Hi Rebecca, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Jerry bertrand

customer service is the worst attempted to terminate electronics coverage and they did include it

3 years ago

Reply from American Home Shield

Hi Jerry, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Troy Alter

Turned in a repair for my refrigerator over 2 weeks ago and they haven't even come to look at it yet

3 years ago

Reply from American Home Shield

Hi Troy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Ed Pulwer Capistrano Beach, CA

After two visits, the problem was not fixed and I ended up having to hire someone to replace a covered A/C unit

3 years ago

Reply from American Home Shield

Hi Ed, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Verified Customer

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Ruth Beibers Oroville, CA

was unable to resolve my issue or connect me with a manager. Only repeated the same information over and over.

3 years ago

Reply from American Home Shield

Hi Ruth, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 15th, 2022

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Verified Customer

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Alice L Conlin Wilmington, DE

Inconsistent quality of service providers.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Raymond Shelby York Laredo, TX

When something is broken they send someone right away

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Mukherjee Joydeep Cary, NC

Kept sending techs til the problem was fixed!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Rita Larrow Monroe, MI

The service man was very polite and he worked fast

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Patricia Gilbert Dayton, OH

It took multiple calls, waiting for weeks to complete one task

3 years ago

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Verified Customer

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Calvin M Ainley Auburn, WA

What they can they did . They were good at their job

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Maria Rivera Fresno, CA

The value of the service is good for the cost.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Kim Smith Elgin, SC

Haven't had any problems, price could be lower

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Barbara Stillwater, OK

managing work orders quickly and efficiently within 8 hours

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Letha Wooldridge Longview, TX

So far I've had no problem. The rep was good.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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TERRY PAUL Fresno, CA

Good service; timely and "correct" the first time.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Patricia Williams Jacksonville, FL

Problem resolution , speed and professionalism

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Ramatoulaye Toure Harrisburg, PA

Was misinformed about coverage ended up paying $9600 out of pocket when they should have covered.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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Thomas A Carbo Pottstown, PA

You don't check on the rating of the people you use our A/C has been broke down more than 3 weeks

3 years ago

Reply from American Home Shield

Hi Thomas, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Verified Customer

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Christine and Thomas Sabo Hiram, OH

AHS Fast to charge you but extremely slow in crediting their error.

3 years ago

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