American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Donna Salaam Northfield, OH

Every service request there is an issue with time, provider or a part.

3 years ago

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Verified Customer

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sandra perkins Midland, GA

I cannot get the contractor assigned to me to do the work and I cannot get anyone to help me.

3 years ago

Reply from American Home Shield

Hi Sandra,
Thank you for bringing the delay in service to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Oct. 21st, 2021

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Verified Customer

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Dan Figler Ahoskie, NC

still waiting for the holes in the dry wall to be fixed with the plumber had to cut it

3 years ago

Reply from American Home Shield

Hi Dan,
I hate to hear about the drywall holes that have yet to be repaired. I would be glad to speak with you to reach a resolution.

Oct. 21st, 2021

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Verified Customer

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Muhammad Ali Ashburn, VA

I am trying to get my washer since last two weeks and struggling to get it fixed.

3 years ago

Reply from American Home Shield

Hi Muhammad,
Thank you for bringing this delay in service to our attention. I would be glad to speak with you to assist with the washer repairs.

Oct. 21st, 2021

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Verified Customer

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Mike Gee Corona, CA

Very long hold times. Not very friendly customer service. Service request lead times are too lonh

3 years ago

Reply from American Home Shield

Hi Mike,
Thank you for bringing your most recent customer service experience to our attention. I would be glad to speak with you to assist.

Oct. 21st, 2021

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Verified Customer

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Norman D Barnes El Paso, TX

Great response. They scheduled service the next day.

3 years ago

Reply from American Home Shield

Hi Norman,
We appreciate your support and hope you continue to enjoy American Home Shield!

Oct. 19th, 2021

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Verified Customer

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Karlene y Baker Leesburg, VA

Still waiting for my dryer to be fixed, they been out several times

3 years ago

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Verified Customer

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Ken Jardine

Very efficient and resolved , punctual. Not complicated.

3 years ago

Reply from American Home Shield

Hi Ken,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Hallom Stokes Brandon, MS

Your representatives didn't seem to know what they are talking about..

3 years ago

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Verified Customer

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Robert J Maye Northfield, OH

They had the right person come out to fix my issue

3 years ago

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Verified Customer

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Miguel Nevarez Muscatine, IA

So far it's been great. The service very professional.

3 years ago

Reply from American Home Shield

Hi Miguel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

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Verified Customer

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MaiLan Nguyen Las Vegas, NV

Their contractor responded quickly to request for repair.

3 years ago

Reply from American Home Shield

Hi MaiLan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 29th, 2021

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Verified Customer

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Val Reisterstown, MD

Good. Calls answered promptly. Service sent out when needed

3 years ago

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Verified Customer

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Anna Morris Houston, TX

Terrible - uses horrible contractors who do not respond. Fridge hasnt been operable in 3 weeks with no resolution.

3 years ago

Reply from American Home Shield

Hi Anna. Thank you for letting us know the issue with your refrigerator has not been resolved. I would be happy to speak with you and assist with resolving this issue.

Oct. 6th, 2021

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Verified Customer

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Cecil Roger Smith Talladega, AL

Still waiting over a week for leaking faucet to be repaired.

3 years ago

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Verified Customer

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Barbara McNeese San Diego, CA

Hot water heater technician couldn’t fulfill. Had to get another plumber

3 years ago

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Verified Customer

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Esteban F Munoz Saborio Columbia, MD

Horrible contractors and no way to contact anyone form AHS.. you only get call centers that are not AHS.

3 years ago

Reply from American Home Shield

Hi Esteban,
I hate to hear about the delay in service to have the air conditioner repaired. I would be glad to assist with a resolution to have the repairs completed.

Oct. 7th, 2021

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Verified Customer

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James Crummie Cape Coral, FL

Fast and efficient- did the job right the first time

3 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Christopher Perdue Spotsylvania, VA

Very good experience and great customer service.

3 years ago

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Verified Customer

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Frank Bega Sacramento, CA

It was pretty fast and easy to file a worl order.

3 years ago

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Verified Customer

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Steven son Visalia, CA

No communication and to order the part takes to long on a part that can be purchased at home depot.

3 years ago

Reply from American Home Shield

Hi Steven. Thank you for letting us know your concerns. I can see why it would be frustrating if there is a part delay. I would be happy to speak with you to further address this issue.

Sep. 29th, 2021

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Verified Customer

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Alex

Bad. The determination to deny a claim was made before the inspection or seeing the damage.

3 years ago Edited September 27, 2021

Reply from American Home Shield

Hi Alex,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to discuss the service issues.

Sep. 29th, 2021

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Verified Customer

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haynes, charles Henderson, TX

good until last claim filed. 12 days and NO repairman available to replace leaking water heater

3 years ago

Reply from American Home Shield

Hi Charles. Thank you for letting us know that no one has been assigned to assist you with your water heater. I can see why you would be concerned. I would be happy to speak with you to further address this issue.

Sep. 29th, 2021

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Verified Customer

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David Hogan Rowland Heights, CA

Has taken to long to get service call completed, contractors have cancelled at last minute

3 years ago

Reply from American Home Shield

Hi David. Thank you for bringing this matter to our attention. I am sorry to hear that it has taken too long to get your service issues resolved. I would be happy to speak with you to address this issue further.

Sep. 30th, 2021

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Verified Customer

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Robert Matthews Richmond, VA

Very Good. Competent professionals. Very reliable.

3 years ago

Reply from American Home Shield

Hi Robert. Thank you for your positive feedback. We are so happy tohear that you have been pleased with the service you are receiving. We want you to know AHS is here for you when you need us.

Sep. 23rd, 2021

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Verified Customer

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Edna Roos Henderson, NV

Appreciate the emails for preventive maintenance.

3 years ago

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Verified Customer

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Ann Johnston Columbus, OH

Good quick service , love online service

3 years ago

Reply from American Home Shield

Hi Ann,
Your feedback is more than appreciated and we hope you continue to enjoy AHS and the service we provide!

Sep. 23rd, 2021

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Verified Customer

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Monique Gorham Edgewood, MD

Good Services, informative, trustworthy, polite

3 years ago

Reply from American Home Shield

Hi Monique,
It is always a pleasure to hear from our customer. We hope you continue to enjoy AHS and the service we provide!

Sep. 23rd, 2021

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Verified Customer

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Gabe Dobkin Georgetown, TX

Horribly frustrating and borderline scam level criminality with very little focus on customer service.

3 years ago

Reply from American Home Shield

Hi Gabe,
I hate to hear about your most recent AHS experience and the account activity that has occurred. I would be glad to speak with you to reach a resolution.

Sep. 23rd, 2021

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Verified Customer

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Stephanie Ashley Florence, SC

The technician was thorough and professional.

3 years ago

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Verified Customer

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Karen Susan Jung Hartland, WI

Service person was prompt, professional and efficient

3 years ago

Reply from American Home Shield

Hi Karen,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Mary Lee Dallas, TX

I got a understanding of all my questions

3 years ago

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Verified Customer

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Luisa San Marcos, CA

Very disappointed about my washer. They didn‚Äôt fix it and did pay for another one.

3 years ago

Reply from American Home Shield

Hi Luisa,
I hate to hear about the washer machine repairs that were not completed through AHS. I would be glad to speak with you to discuss the out-of-pocket expense.

Sep. 22nd, 2021

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Verified Customer

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Danette Flynn kerper Newport Beach, CA

Calif.repair service very poor,they will do anything not to repair appliances

3 years ago

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Verified Customer

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Daniel Zarrella Shawnee, OK

Good experience. Good vendors to work with.

3 years ago

Reply from American Home Shield

Hi Daniel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 15th, 2021

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Verified Customer

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Laura Vera El Paso, TX

Service call turn around time has increased

3 years ago

Reply from American Home Shield

Hi Laura,
We appreciate your feedback and hope you continue to enjoy AHS!

Sep. 15th, 2021

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Verified Customer

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Richard Collins Rockledge, FL

It was terrible, I have had other claims that were great however this one was terrible

3 years ago

Reply from American Home Shield

Hi Richard. Thank you for letting us know you had a terrible experience. I would be happy to speak with you to further address any unresolved issue.

Sep. 13th, 2021

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Verified Customer

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Mary A Clay Missouri City, TX

Really easy to set appointment and get repairs done.

3 years ago

Reply from American Home Shield

Hi Mary,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 15th, 2021

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Verified Customer

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Shoneka Taylor New Orleans, LA

Still have the broken items in my home I've paid twice now know one has come to fix the items.

3 years ago

Reply from American Home Shield

Hi Shoneka,
I hate to hear about the items that have not been repaired. I would be glad to further assist you.

Sep. 13th, 2021

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Verified Customer

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SHARON R MORRISON Little Rock, AR

Takes too long to respond, does not hold contractors accountable.

3 years ago

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Verified Customer

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Roger San Antonio, TX

Taking time on a service decision and tech has turned in his repory.

3 years ago

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Verified Customer

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Terry Kornegay Silver Springs, FL

Recently raised premium $180.00/yr no notice or explanation. Two repairmen failed to complete job.

3 years ago

Reply from American Home Shield

Hi Terry,
I hate to hear about the price increase that you have recently been notified of. I would be glad to speak with you about the repairs as well.

Sep. 9th, 2021

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Verified Customer

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Susie Carey Oklahoma City, OK

Not happy with them right now. I've called 3 times and still have the same problem.

3 years ago

Reply from American Home Shield

Hi Susie,
I hate to hear about the customer service experience and delay in service. I would be glad to speak with you to get the issues resolved.

Sep. 9th, 2021

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Verified Customer

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Christy Bell Jewell, IA

Easy communication, prompt service, clear explanations. .

3 years ago

Reply from American Home Shield

Hi Christy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Izak San Jose, CA

Easy to work with, good coverage and support.

3 years ago

Reply from American Home Shield

Hi Izak,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Ajoy Gadhok Germantown, MD

Recently change in policies and increasing rates. Made me to cancel

3 years ago

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Verified Customer

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Corina Gonzalez Pharr, TX

The service of those that provide services can be better. More responsive.

3 years ago

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Verified Customer

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Jodene Krumholt Pflugerville, TX

Sent out a very good electrician from a awesome company

3 years ago

Reply from American Home Shield

Hi Jodene,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Julia Wallace Mesa, AZ

They always get the people we need to fix things.

3 years ago

Reply from American Home Shield

Hi Julia,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Nancy Copeland Union, SC

I went almost 4 weeks without A/C. But thankful for the new unit

3 years ago

Reply from American Home Shield

Hi Nancy. Thank you for expressing your concerns about the amount of time it took to complete the repair for your air conditioning. We do understand the importance of having your air working properly. We appreciate your patience while waiting for the job to be completed and look forward to providing you with a better experience in the future.

Sep. 8th, 2021

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