American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Ernest Lewis Claymont, DE

I had a good experience, just alot of miscommunication

3 years ago

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Rhonda Cicak

Awful. Can't get help to fix my dishwasher after I have paid my copay

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rhonda,
I hate to hear about the delay in service to have the dishwasher repaired. I would be glad to speak with him to get the repairs completed.

Nov. 17th, 2021

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Verified Customer

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Scott Freinberg Clarksville, MD

I had to call a dozen times to get my issue resolved and I am still waiting on a reimbursement for the $100 fee

3 years ago

Reply from American Home Shield

Hi Scott,
I hate to hear about your most recent service experience. I would be glad to speak with you about the reimbursement.

Nov. 17th, 2021

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Verified Customer

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NICHOLAS CZARUK Fayetteville, NC

waitung 3 months plus for 2 heat pumps to be repaired and no cooperation from your office to resolve this matter

3 years ago

Reply from American Home Shield

Hi Nicholas. I am sorry to hear that your heat pumps have not been repaired after 3 months. I would be happy to follow up with you to assist with resolving this issue.

Nov. 17th, 2021

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Verified Customer

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A Davidson Birmingham, AL

Billing issues, was told one price but changed a higher one.

3 years ago

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Verified Customer

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Elayne Birch New Orleans, LA

After initial visit from repairman I heard nothing from AHS until I called two weeks later.

3 years ago

Reply from American Home Shield

Hi Elayne. Thank you for letting us know about the concerns you have with your recent service experience. I would be happy to speak with you regarding this issue.

Nov. 17th, 2021

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Verified Customer

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Joel Pignataro Albuquerque, NM

Customer service and reimbursement for out of network was a nightmare.

3 years ago

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Jay Bederman Louisville, KY

Good communication between me and the company.

3 years ago

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Verified Customer

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Nonilo Degracia Cerritos, CA

easy to communicate and punctual in timing.

3 years ago

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Ivey J Johnson Katy, TX

Easy to request services and follow-up calls came quickly.

3 years ago

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Maryalicia Roppolo Johnson Mount Dora, FL

They left my plumbing's issue for 5 days with no help then denied a solution, I had to hire another company

3 years ago

Reply from American Home Shield

Hi Maryalicia. I am sorry to hear that your plumbing issue was not resolved to your satisfaction. I would be happy to speak with you to address this matter further and discuss your concerns.

Nov. 17th, 2021

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Verified Customer

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Tamara D Davis Rio Rancho, NM

Several calls for repairs needed for dryer and resolution slow to any problems

3 years ago

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Aaron Wichita, KS

Wait time for service I've had to push out of pocket just to get timely service

3 years ago

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Holly Vialpando Colorado Springs, CO

I"m a little leary of some of the companies, no big name companies.

3 years ago

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Verified Customer

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Jim Bona Lebanon, MO

Cause I can't understand the lady that I have to talk to diction is bad sorry

3 years ago

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Colleen Towler Roanoke, TX

It took 7 days to get technician for hot water heater check. Then another 7-8days for replacement.

3 years ago

Reply from American Home Shield

Hi Collen,
Thank you for bringing these concerns to our attention. I would be glad to speak with you to assist with a resolution to your service issues.

Nov. 10th, 2021

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Verified Customer

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Alexis Larck Fayetteville, GA

Charges for contract and service calls. I will not renew my contract.

3 years ago

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Ammie Rhone Sacramento, CA

Did not solve my electrical problem , technician told me after coming out two times to as for another electrician

3 years ago

Reply from American Home Shield

Hi Ammie,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 10th, 2021

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Verified Customer

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Rob Vail, AZ

Service was good communication wasn't great

3 years ago

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Verified Customer

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Yudelka Orlando, FL

I made my first claim and no one followed up and the contractor they sent to my house did a false report

3 years ago

Reply from American Home Shield

Hi Yudelka,
Thank you for bringing these concerns to our attention. I would be glad to speak with you to assist with a resolution to your service issues.

Nov. 10th, 2021

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Verified Customer

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Polly M Shelton Oklahoma City, OK

Serious slab leak. Ahs only pays $1000 for a $7500 repair bill.

3 years ago

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Verified Customer

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Phyllis Portsmouth, VA

They work well and a good value for the dollar.

3 years ago

Reply from American Home Shield

Hi Phyllis. Thank you for your feedback. We are so happy to hear you are finding the value in your home warranty coverage. We are so glad to have you as our valued home warranty member.

Nov. 2nd, 2021

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Verified Customer

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SHARON ADDY Hudson, FL

I had to wait 4 days until a repairman came for my air conditioner. In Florida, that is way too long!

3 years ago

Reply from American Home Shield

Hi Sharon. Thank you for your feedback. We do understand how uncomfortable it can be with your air not working. I would be happy to speak with you to address this issue further.

Nov. 2nd, 2021

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Verified Customer

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Chris Haller Hilton Head Island, SC

It's been terrible! We have waited weeks for service & the refrigerator is still not fixed as free almost 4 wks..

3 years ago

Reply from American Home Shield

Hi Chris,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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David Brown Swansboro, NC

Very bad. This is two claims in a row. Your processors (from Pacific region) have forced me not to renew my contract.

3 years ago

Reply from American Home Shield

Hi David. Thank you for bringing your concerns to our attention. I would be happy to contact you to assist with any unresolved issue.

Nov. 2nd, 2021

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Verified Customer

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Tommie

Employees are not understanding and hard to understand

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tommie. Thank you for your feedback. I am sorry to hear that you had problems scheduling service. I would be happy to speak with you and assist with any unresolved issue.

Nov. 2nd, 2021

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Verified Customer

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Gina Pepe Gulfport, MS

customer service is good, but the companies doing the repairs are constantly no shows leaving us in a bind

3 years ago

Reply from American Home Shield

Hi Gina,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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Lisa Tucker Shreveport, LA

It's a good company but the monthly payments are way too much.

3 years ago

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Marty Ciszon Rio Verde, AZ

Had to replace ac , thought they would participate or actually engage.

3 years ago

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Verified Customer

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Morgan Rose Manhattan, MT

They are easy to put a claim In and get u help fast

3 years ago

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Diana Hoover Eureka, CA

Fast service, good phone prompts, fast processing.

3 years ago

Reply from American Home Shield

Hi Diana,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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Stanley Ball Peachtree City, GA

Excellent service getting my dishwasher replaced

3 years ago

Reply from American Home Shield

Hi Stanley. Thank you for letting us know about your experience. I am so happy to hear you are getting your dishwasher replaced. We want you to know you can count on AHS when you need us. We look forward to working with you again.

Nov. 3rd, 2021

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Verified Customer

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kelia Aurora, IL

timely and dishwasher repair. same problem both tines

3 years ago Edited January 10, 2024

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Verified Customer

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Doc Salem, OR

Always a quick response from assigned contractors by AHS.

3 years ago

Reply from American Home Shield

Hi Doc,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 2nd, 2021

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Verified Customer

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Brown Houston, TX

Good service once given. Wait period is long sometimes.

3 years ago

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Verified Customer

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Scott Lord Santee, CA

Good service. Very happy. Professional repair people.

3 years ago

Reply from American Home Shield

Hi Scott. Thank you for your positive feedback. We are so excited to know you have been pleased with the service from American Home Shield. We look forward to working with you again and providing great service.

Nov. 2nd, 2021

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Verified Customer

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Travis Latrobe, PA

Getting service was easy, communication was good.

3 years ago

Reply from American Home Shield

HI Travis,
We appreciate your feedback and hope you continue to enjoy AHS!

Oct. 27th, 2021

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Verified Customer

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frank williams Shirley, NY

Response quickly, always fix my problem.

3 years ago

Reply from American Home Shield

Hi Frank,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 29th, 2021

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Verified Customer

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Margaret Morford Hill Paso Robles, CA

I have the company to be Professional with great service.

3 years ago

Reply from American Home Shield

Hi Margaret,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

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Verified Customer

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Jeff Overbay Blairsville, GA

Fast reply and quick to resolve an issue with an appliance

3 years ago

Reply from American Home Shield

Hi Jeff,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2021

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Verified Customer

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Patricia Laity Phoenix, AZ

Unable to reach customer service. ! No answer. No call backs

3 years ago

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Verified Customer

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Sally A Gonser Caldwell, ID

They do a good job getting someone out quickly.

3 years ago

Reply from American Home Shield

Hi Sally,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 27th, 2021

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Verified Customer

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Michael Steward Belvidere, IL

They just offered me $1600 as cash out on a $7800 oven...enough said

3 years ago

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Angel Duran Richmond, TX

It's taking too long to resolve my fridge problem. I've been without my fridge

3 years ago

Reply from American Home Shield

Hi Angel,
Thank you for bringing this delay to our attention. I would be glad to speak with you to assist with a resolution for the refrigerator.

Oct. 28th, 2021

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Verified Customer

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Jess Tinoco La Verne, CA

Always have been easy to schedule service.

3 years ago

Reply from American Home Shield

Hi Jess. Thank you for letting us know that it has always been easy to schedule service. We love to take the hassle out of unexpected home repairs. Thank you for choosing AHS to do that for you.

Oct. 25th, 2021

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Verified Customer

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Lee Friedman Stow, OH

Good customer service and they took care of my issue

3 years ago

Reply from American Home Shield

Hi Lee. Thank you for taking time to let us know that your issue was taken care of. We understand the importance of providing service you can count on. Thank you for choosing AHS.

Oct. 25th, 2021

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Verified Customer

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Vlad Annandale, VA

fast response with assigning the service company

3 years ago

Reply from American Home Shield

Hi Vlad,
We appreciate your support and hope you continue to enjoy American Home Shield!

Oct. 19th, 2021

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Verified Customer

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Raul Escobar Tomball, TX

GOOD AND FAST SERVICE ALL THE TIME YOU CALL

3 years ago

Reply from American Home Shield

Hi Raul,
We appreciate your support and hope you continue to enjoy American Home Shield!

Oct. 19th, 2021

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Verified Customer

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Susan Chandler Forney, TX

Was ok, takes too long to get approval for a repair to get done

3 years ago

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Verified Customer

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Kim Cash Paulden, AZ

Awesome service and customer service. this time arounde

3 years ago

Reply from American Home Shield

Hi Kim. We are very happy to hear about your awesome service experience. We can't wait to provide you with another great experience. Thank you for allowing AHS the opportunity to be your home warranty company.

Oct. 25th, 2021

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