American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Alex

Bad. The determination to deny a claim was made before the inspection or seeing the damage.

3 years ago Edited September 27, 2021

Reply from American Home Shield

Hi Alex,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to discuss the service issues.

Sep. 29th, 2021

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Verified Customer

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haynes, charles Henderson, TX

good until last claim filed. 12 days and NO repairman available to replace leaking water heater

3 years ago

Reply from American Home Shield

Hi Charles. Thank you for letting us know that no one has been assigned to assist you with your water heater. I can see why you would be concerned. I would be happy to speak with you to further address this issue.

Sep. 29th, 2021

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Verified Customer

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David Hogan Rowland Heights, CA

Has taken to long to get service call completed, contractors have cancelled at last minute

3 years ago

Reply from American Home Shield

Hi David. Thank you for bringing this matter to our attention. I am sorry to hear that it has taken too long to get your service issues resolved. I would be happy to speak with you to address this issue further.

Sep. 30th, 2021

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Verified Customer

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Robert Matthews Richmond, VA

Very Good. Competent professionals. Very reliable.

3 years ago

Reply from American Home Shield

Hi Robert. Thank you for your positive feedback. We are so happy tohear that you have been pleased with the service you are receiving. We want you to know AHS is here for you when you need us.

Sep. 23rd, 2021

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Verified Customer

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Edna Roos Henderson, NV

Appreciate the emails for preventive maintenance.

3 years ago

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Verified Customer

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Ann Johnston Columbus, OH

Good quick service , love online service

3 years ago

Reply from American Home Shield

Hi Ann,
Your feedback is more than appreciated and we hope you continue to enjoy AHS and the service we provide!

Sep. 23rd, 2021

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Verified Customer

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Monique Gorham Edgewood, MD

Good Services, informative, trustworthy, polite

3 years ago

Reply from American Home Shield

Hi Monique,
It is always a pleasure to hear from our customer. We hope you continue to enjoy AHS and the service we provide!

Sep. 23rd, 2021

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Verified Customer

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Gabe Dobkin Georgetown, TX

Horribly frustrating and borderline scam level criminality with very little focus on customer service.

3 years ago

Reply from American Home Shield

Hi Gabe,
I hate to hear about your most recent AHS experience and the account activity that has occurred. I would be glad to speak with you to reach a resolution.

Sep. 23rd, 2021

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Verified Customer

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Stephanie Ashley Florence, SC

The technician was thorough and professional.

3 years ago

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Verified Customer

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Karen Susan Jung Hartland, WI

Service person was prompt, professional and efficient

3 years ago

Reply from American Home Shield

Hi Karen,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Mary Lee Dallas, TX

I got a understanding of all my questions

3 years ago

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Verified Customer

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Luisa San Marcos, CA

Very disappointed about my washer. They didn‚Äôt fix it and did pay for another one.

3 years ago

Reply from American Home Shield

Hi Luisa,
I hate to hear about the washer machine repairs that were not completed through AHS. I would be glad to speak with you to discuss the out-of-pocket expense.

Sep. 22nd, 2021

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Verified Customer

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Danette Flynn kerper Newport Beach, CA

Calif.repair service very poor,they will do anything not to repair appliances

3 years ago

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Verified Customer

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Daniel Zarrella Shawnee, OK

Good experience. Good vendors to work with.

3 years ago

Reply from American Home Shield

Hi Daniel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 15th, 2021

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Verified Customer

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Laura Vera El Paso, TX

Service call turn around time has increased

3 years ago

Reply from American Home Shield

Hi Laura,
We appreciate your feedback and hope you continue to enjoy AHS!

Sep. 15th, 2021

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Verified Customer

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Richard Collins Rockledge, FL

It was terrible, I have had other claims that were great however this one was terrible

3 years ago

Reply from American Home Shield

Hi Richard. Thank you for letting us know you had a terrible experience. I would be happy to speak with you to further address any unresolved issue.

Sep. 13th, 2021

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Verified Customer

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Mary A Clay Missouri City, TX

Really easy to set appointment and get repairs done.

3 years ago

Reply from American Home Shield

Hi Mary,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 15th, 2021

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Verified Customer

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Shoneka Taylor New Orleans, LA

Still have the broken items in my home I've paid twice now know one has come to fix the items.

3 years ago

Reply from American Home Shield

Hi Shoneka,
I hate to hear about the items that have not been repaired. I would be glad to further assist you.

Sep. 13th, 2021

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Verified Customer

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SHARON R MORRISON Little Rock, AR

Takes too long to respond, does not hold contractors accountable.

3 years ago

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Verified Customer

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Roger San Antonio, TX

Taking time on a service decision and tech has turned in his repory.

3 years ago

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Verified Customer

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Terry Kornegay Silver Springs, FL

Recently raised premium $180.00/yr no notice or explanation. Two repairmen failed to complete job.

3 years ago

Reply from American Home Shield

Hi Terry,
I hate to hear about the price increase that you have recently been notified of. I would be glad to speak with you about the repairs as well.

Sep. 9th, 2021

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Verified Customer

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Susie Carey Oklahoma City, OK

Not happy with them right now. I've called 3 times and still have the same problem.

3 years ago

Reply from American Home Shield

Hi Susie,
I hate to hear about the customer service experience and delay in service. I would be glad to speak with you to get the issues resolved.

Sep. 9th, 2021

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Verified Customer

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Christy Bell Jewell, IA

Easy communication, prompt service, clear explanations. .

3 years ago

Reply from American Home Shield

Hi Christy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Izak San Jose, CA

Easy to work with, good coverage and support.

3 years ago

Reply from American Home Shield

Hi Izak,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Ajoy Gadhok Germantown, MD

Recently change in policies and increasing rates. Made me to cancel

3 years ago

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Verified Customer

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Corina Gonzalez Pharr, TX

The service of those that provide services can be better. More responsive.

3 years ago

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Verified Customer

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Jodene Krumholt Pflugerville, TX

Sent out a very good electrician from a awesome company

3 years ago

Reply from American Home Shield

Hi Jodene,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Julia Wallace Mesa, AZ

They always get the people we need to fix things.

3 years ago

Reply from American Home Shield

Hi Julia,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 9th, 2021

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Verified Customer

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Nancy Copeland Union, SC

I went almost 4 weeks without A/C. But thankful for the new unit

3 years ago

Reply from American Home Shield

Hi Nancy. Thank you for expressing your concerns about the amount of time it took to complete the repair for your air conditioning. We do understand the importance of having your air working properly. We appreciate your patience while waiting for the job to be completed and look forward to providing you with a better experience in the future.

Sep. 8th, 2021

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Verified Customer

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Carrie Southlake, TX

Service has been good but considering canceling because price has gone up.

3 years ago

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Verified Customer

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David W Garris Fort Worth, TX

So far everything has been handled in a professional manner

3 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2021

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Verified Customer

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John cascio East Meadow, NY

terrible customer service. If you do not like who they send it is impossible to get someone to send someone else.

3 years ago

Reply from American Home Shield

Hi John. Thank you for taking time to write a review of service experience. I am sorry to hear that your service need was not taken care of to your satisfaction. I would be happy to speak with you to further address this issue.

Aug. 31st, 2021

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Verified Customer

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PATRICIA A CORCELLA Dunnellon, FL

First to times out easy and peasy, third time out denied my claim !

3 years ago

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Verified Customer

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Michael Cobb Saint Petersburg, FL

The Tech was very knowledgeable and friendly.

3 years ago

Reply from American Home Shield

Hi Michael. Thank you for the positive feedback regarding your service experience. We want you to always know you can count on AHS to provide vendors who will take care of your repair needs professionally and efficiently. Thank you letting us know we were able to do so for you.

Aug. 31st, 2021

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Verified Customer

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Tracy Joplin, MO

They always get ahold of someone in no time.

3 years ago

Reply from American Home Shield

Hi Tracy,
We strive to make your experience as easy as possible. We hope you continue to enjoy AHS and the service we provide!

Aug. 31st, 2021

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Verified Customer

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Johnnie Sanders Topeka, KS

I have a repair that is still pending. There is a lack of communication!!!

3 years ago

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Verified Customer

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Mrs. Tara Jacquet North Las Vegas, NV

They sent out contractors that had bad reviews. This contractor did not fix anything

3 years ago

Reply from American Home Shield

Hi Tara. Thank you for taking time to write a review. I am sorry to hear that nothing was fixed. I would be happy to speak with you to further address your concerns.

Aug. 25th, 2021

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Verified Customer

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MORRIS LEBARD Vacaville, CA

Not good, its been over 2 weeks,3 trips, he disconnected my consendate line,still not fixed

3 years ago

Reply from American Home Shield

Hi Morris. Thank you for taking time to provide feedback regarding your service experience. I am sorry to hear that the issue has not been resolved. I would be happy to speak with you to further address this matter.

Aug. 27th, 2021

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Verified Customer

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John Lofthus Coeur D Alene, ID

This last time it was quick and painless.

3 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Sep. 1st, 2021

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Verified Customer

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VERLENE WADE Fort Worth, TX

Good service and helpful answers to questions.

3 years ago

Reply from American Home Shield

Hi Verlene,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 27th, 2021

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Verified Customer

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Norris Roberts Saint Peters, MO

Customer service is poor. I was promised to get a response for decision within 48 hours; the service failed.

3 years ago

Reply from American Home Shield

Hi Norris,
Thank you for bringing this delay to our attention. I would be glad to speak with you to get the
issue repaired.

Aug. 19th, 2021

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Verified Customer

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Kristi Sheffy Carrollton, TX

Most tradesmen have been very nice and do a good job

3 years ago

Reply from American Home Shield

Hi Kristi,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the technicians we provide!

Aug. 19th, 2021

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Verified Customer

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Ella Columbia, SC

Not all contractors are timely or have the customer's best interest

3 years ago

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Verified Customer

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David Long Woodbridge, VA

I have been without ac for 2.5 weeks because you will not give me a payout so I can use my own company

3 years ago

Reply from American Home Shield

Hi David,
I hate to hear about the delay in service that has been experienced to have the repairs completed. I would be glad to speak with you to assist with a resolution.

Aug. 19th, 2021

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Verified Customer

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Ann Anderson Wichita, KS

Fast, reliable service. Easy to make a claim online

3 years ago

Reply from American Home Shield

Hi Ann,
We appreciate your feedback and will continue to provide you a great AHS experience!

Aug. 17th, 2021

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Verified Customer

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David Church Alpharetta, GA

good service if covered appliances are older and prone to a need for repairs.

3 years ago

Reply from American Home Shield

Hi David,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 2nd, 2021

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Verified Customer

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Richard Treuman’s Winter Haven, FL

Reported a broken fridge - no satisfactory answer in two weeks. Come on man!

3 years ago

Reply from American Home Shield

Hi Richard,
Thank you for bringing this delay to our attention. I would be glad to speak with you to get the issues resolved.

Aug. 16th, 2021

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Verified Customer

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Thomas Johnson Culver City, CA

Worse company on follow through. To many people working from outside US.No supervisor ever to talk too.

3 years ago

Reply from American Home Shield

Hi Thomas. Thank you for expressing your concerns regarding your experience. I am sorry that you have not been pleased with the service you received. I would be happy to speak with you to assist with a resolution.

Aug. 10th, 2021

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Verified Customer

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Gigi Wellott Corona, CA

The contractor is horrible and I can not even get a call or text back from upland pool

3 years ago

Reply from American Home Shield

Hi GiGi. Thank you for letting us know you are having a problems with getting your service issue resolved. I would be happy to speak with your further to address your concerns.

Aug. 10th, 2021

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Verified Customer

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Dawn Omaha, NE

Very prompt in assigning a service company

3 years ago

Reply from American Home Shield

HI Dawn. We understand how important it is to resolve repair needs as quickly as possible for our members. We are happy to hear that you are satisfied with the service you have received. We hope you continue to use and enjoy the service we provide.

Aug. 13th, 2021

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