American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Martin G. Seidler Roseburg, OR

Easy to navigate web features, and prompt service repairs

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Darrel Robinson Saint George, UT

We did get a timely response to our need

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Michael Tucker San Angelo, TX

Service was professional and helpful. Issues were resolved.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Rochelle Shields Sherman Oaks, CA

the services were taken care in a quickly matter.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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DENISE Renee ALBALADEJO Saint Peters, MO

It took too long to get repairs done Had to wait for online deliveries

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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Karen Gard Woodstock, GA

Ice maker wasn't fixed. Contractor won't be back until next week.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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Abdellatif Ezzaki Rosedale, MD

Ok experience. Call times are not reasonable sometimes but coverage is ok

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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Valerie Blitzer Zephyrhills, FL

Difficult to get them to follow up when you encounter problems with a vendor.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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David Cohen Walnut Creek, CA

Unfortunately, two experiences were the contractor did not fix my items.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

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Verified Customer

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Mike Miller Hayes, VA

most repairs I have had done cost about the same as the deductible I had to pay

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Judith Simpson Bainbridge Island, WA

Because they get a team out to you really fast.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Claudia Olvera Henderson, NV

IT took over 6 months to get my dryer and I had to keep calling you. Why wouldn't you call me at least weekly.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 26th, 2022

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Verified Customer

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Sondra Livingston, TX

The service was delayed by several days, the technician did not finish the job and we still have the same problem.

3 years ago

Reply from American Home Shield

Hi Sondra, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Aug. 26th, 2022

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Verified Customer

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JAMES JALALI Tustin, CA

Never follow through with anything. I was promised credits but I'm still charged. No one can correct my billing.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 29th, 2022

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Verified Customer

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Tuzzeo Teaneck, NJ

A lot of things AHS use to cover years ago when I signed up with them, they no longer cover

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Aug. 26th, 2022

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Verified Customer

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Christopher J Porikos Winnetka, CA

Very reliable very excellent service and dependability.

3 years ago

Reply from American Home Shield

Hi Christopher,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2022

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Verified Customer

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Darrell Goodin Penn Valley, CA

Qualified service people and responsive.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Karen Hinton Mission Viejo, CA

Greenway is horrible. I would change who you contract out to do the work

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line

Aug. 24th, 2022

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Verified Customer

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Hoan Toan Phan Annandale, VA

NOT STANDING BEHIND THE WORK OF THE CONTRACTORS THAT ARE SENT IN BY AHS

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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Joseph R Handy Pittsburg, CA

Good customer Service, wait time too long

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Ida Marie Thomas Fresno, CA

I was without air for 11 days and was forced to spend money on a window unit and this company will nor reimburse me!!

3 years ago

Reply from American Home Shield

Hi Ida, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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Michael J. Smith Forest, VA

They don't not give the service you need, they have a lot of hidden restrictions

3 years ago

Reply from American Home Shield

Hi Michael, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.

Aug. 19th, 2022

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Verified Customer

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Denis Jackson Mesa, AZ

Chose a poor plumbing company that messed up job, did 2 recalls, but still had to pay twice to fix issue.

3 years ago

Reply from American Home Shield

Hi Denis, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 19th, 2022

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Verified Customer

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Marci Geary Atkins, IA

Useless. I was having problems with my a c unit an American home shield refuse to pay for the repairs.

3 years ago

Reply from American Home Shield

Hi Marci, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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Miguel Roman Springfield, MA

In south Texas, ac went out in middle of summer, temp over 100 every day, they quoted at least 10 days for repair.

3 years ago

Reply from American Home Shield

Hi Miguel, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Aug. 19th, 2022

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Verified Customer

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Melissa

My microwave is still broken I’m tired of paying service fees to fix it!

3 years ago Edited October 16, 2024

Reply from American Home Shield

Hi Melissa, Thank you for sharing feedback about your most recent AHS service experience.

Aug. 16th, 2022

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Verified Customer

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Monday ca Arnold, MD

Waiting time in on phone is too long. Did not like contractor they sent

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Maggie Stewart Dallas, OR

Took too many visits to fix heater. Employees sent that were not competent

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Beverlee Little River, SC

The service fee us to high and am pay more out of pocket to fix my on service

3 years ago

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Verified Customer

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Karen Clarke Weston, CT

Had trouble on first service but has been good since.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 17th, 2022

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Verified Customer

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Gina McCulloch

Guidance and assistance. Follow up would be appreciated

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 17th, 2022

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Verified Customer

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Betty Rifford Olathe, KS

Prompt response to send to service company.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 13th, 2022

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Verified Customer

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Beryl Las Vegas, NV

The rep help me and my wife with renewal

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 13th, 2022

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Verified Customer

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Jacqueline Atkins Colorado Springs, CO

Good Service, though sometimes slow. thanx

3 years ago

Reply from American Home Shield

Hi Jacqueline, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2022

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Verified Customer

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Anthony White Merrillville, IN

Reliable but some service providers are less than excellent

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

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Verified Customer

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Wanda Weatherspoon Texarkana, TX

They got the problem resolved to my satisfaction.

3 years ago

Reply from American Home Shield

Hi Wanda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2022

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Verified Customer

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Kristin Sines Panama City Beach, FL

When service is requested it is promptly dispatched

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 13th, 2022

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Verified Customer

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Michelle Hermani Nottingham, MD

Quick response to issue. Service done in a timely manner

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

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Verified Customer

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David L. Wright Holliday, TX

The same Sears A&E repairman came twice and the issue is still not resolved. Please send a different repairman.

3 years ago

Reply from American Home Shield

Hi David, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Bernie Hale

Reliable and responsive to any requests in the timely manner

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bernie, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Russell Lucas Canton, OH

Current repair handled unprofessional and incompetent by AHS, repair company is great, experience on phone is terrible

3 years ago

Reply from American Home Shield

Hi Russell, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Leopoldo Sermeno Castro Clovis, CA

no 1st time call resolution, ever, not clear on what's covered or not, hassle dealing with AHS cx service

3 years ago

Reply from American Home Shield

Hi Leopoldo, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Shahe Kupelian Cresskill, NJ

Last experience was horrible. Did not cover something that should have been covered due to plumbers damaging my sink!

3 years ago

Reply from American Home Shield

Hi Shahe, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Dennis Evans Brundidge, AL

I was charged $49.99 per month, $100.00 and $450.00 for service

3 years ago

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Verified Customer

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Maria Dominguez

I have an dishwasher that has yet to be repaired.

3 years ago Edited January 10, 2024

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Verified Customer

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Al Swanegan Lake Saint Louis, MO

Identify the problem and responded rapidly

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Burns Douglasville, GA

Timely service, knowledgeable technician

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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David Ross Braggs, OK

Some contractors are better than others.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Karen Claudia Alexander Brandon, FL

Always came through with good craftmanship

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 10th, 2022

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ToShawn hinton Indianapolis, IN

Decent enough and was on time. Kind of messy but it's fine

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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