American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Marty Patchin

1 was told last month my ac needed to be replaced, but have heard nothing since

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Sallie Hogancamp

The Service has not been completed after 17 days; how can I rate what hasn't been done?

4 years ago

Reply from American Home Shield

Hi Sallie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Gary Catalino

Poor communication! Bad company selection (plumber) definitely read the fine print!

4 years ago

Reply from American Home Shield

Hi Gary, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 22nd, 2022

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Scott Roller

Service rep showed up quickly, but waiting for part for several weeks.

4 years ago

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Alicia P Pome

I'm paying a lot for people to come out and tell me it isn't covered. So what is the point of this Warranty?

4 years ago

Reply from American Home Shield

Hi Alicia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Rebecca Pendell Garza

always send unprofessional tech , and they dont cover anything that it should cover it just wasting money

4 years ago

Reply from American Home Shield

Hi Rebecca, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Jerry bertrand

customer service is the worst attempted to terminate electronics coverage and they did include it

4 years ago

Reply from American Home Shield

Hi Jerry, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Troy Alter

Turned in a repair for my refrigerator over 2 weeks ago and they haven't even come to look at it yet

4 years ago

Reply from American Home Shield

Hi Troy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Ed Pulwer Capistrano Beach, CA

After two visits, the problem was not fixed and I ended up having to hire someone to replace a covered A/C unit

4 years ago

Reply from American Home Shield

Hi Ed, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Ruth Beibers Oroville, CA

was unable to resolve my issue or connect me with a manager. Only repeated the same information over and over.

4 years ago

Reply from American Home Shield

Hi Ruth, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 15th, 2022

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Alice L Conlin Wilmington, DE

Inconsistent quality of service providers.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Raymond Shelby York Laredo, TX

When something is broken they send someone right away

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Mukherjee Joydeep Cary, NC

Kept sending techs til the problem was fixed!

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Rita Larrow Monroe, MI

The service man was very polite and he worked fast

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Patricia Gilbert Dayton, OH

It took multiple calls, waiting for weeks to complete one task

4 years ago

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Calvin M Ainley Auburn, WA

What they can they did . They were good at their job

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Maria Rivera Fresno, CA

The value of the service is good for the cost.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Kim Smith Elgin, SC

Haven't had any problems, price could be lower

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Barbara Stillwater, OK

managing work orders quickly and efficiently within 8 hours

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Letha Wooldridge Longview, TX

So far I've had no problem. The rep was good.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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TERRY PAUL Fresno, CA

Good service; timely and "correct" the first time.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Patricia Williams Jacksonville, FL

Problem resolution , speed and professionalism

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Ramatoulaye Toure Harrisburg, PA

Was misinformed about coverage ended up paying $9600 out of pocket when they should have covered.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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Thomas A Carbo Pottstown, PA

You don't check on the rating of the people you use our A/C has been broke down more than 3 weeks

4 years ago

Reply from American Home Shield

Hi Thomas, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Verified Customer

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Christine and Thomas Sabo Hiram, OH

AHS Fast to charge you but extremely slow in crediting their error.

4 years ago

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Verified Customer

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Leslie Smart Bixby, OK

They are very slow to respond. I am still waiting for them to ok the repair.

4 years ago

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Verified Customer

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Charles Davis Killeen, TX

Premiums are always going up! I've waited for a credit for some time now.

4 years ago

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Belinda Jones New Orleans, LA

They use companies with extremely low reviews from other customers.

4 years ago

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Verified Customer

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Imelda San Ramon, CA

Well I been overcharge on my plan and I have not received my 240.00 for the mistake that was made

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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Chantal Ewa Beach, HI

Way too much of the time we have problems getting things scheduled and problems addressed.

4 years ago

Reply from American Home Shield

Hi Chantal, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 18th, 2022

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Gwendolyn Hall Mobile, AL

Over 2 weeks and I still have no contractor to repair my central air conditioner

4 years ago

Reply from American Home Shield

Hi Gwendolyn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Verified Customer

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David Madden Round Rock, TX

easy to use coverage but the deductible is a little high

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Griffith Whiteford, MD

The staff that answer the phones are nice.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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LUCY HARPER Canyon Lake, TX

Got a tech for my problem quickly. Good and fast service

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Tim Merkley Owensboro, KY

They were very prompt with the service of my air unit.

4 years ago

Reply from American Home Shield

Hi Tim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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ANNA G MILLER Orangeburg, SC

The job was done timely and the workers were curious.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Jeremy Smith Cedar Rapids, IA

Very easy to schedule and work with!!!!!

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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John Fitzgerald Ridley Greensboro, NC

Appointments are too long. It takes too long to get something fixed.

4 years ago

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Verified Customer

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Donald G Joswick Portage, MI

American Home Shield continues to lose good contacting companies.

4 years ago

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Verified Customer

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David

Got right on my problem and had acompetent repair man.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Joe Houston, TX

The project has not been completed. Fourth time and waiting on a part.

4 years ago

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Verified Customer

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Ethan Meyer Scottsdale, AZ

Your customer service is terrible. Your vendor was terrible and my AC is still not fixed after more than 7 days.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Verified Customer

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Juanita Nave Chicago, IL

They claimed my order was closed and three months went by and now I have to still wait 5-10 weeks for a part

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Barbara Gilford Grovetown, GA

Always say your contract doesn't cover an item when your contract clearly says it does

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Verified Customer

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Erik Edwards Edmond, OK

2 times the part was incorrectly installed leading to another service call to the house

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Verified Customer

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maximino e simian Savannah, GA

more than 10 days after service request for broken water heater and problem still not fixed.

4 years ago

Reply from American Home Shield

Hi Maximino, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 12th, 2022

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Catherine Evans Gresham, OR

My problem is not resolved and I had to call several times and pay two times for the same issue

4 years ago

Reply from American Home Shield

Hi Catherine, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 12th, 2022

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Laurie Short Little Rock, AR

Will get the job done . Response time is slow but with patience the job is done.

4 years ago

Reply from American Home Shield

Hi Laurie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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MICHAEL R JOHNSON

booking repair was very easy, service tech LEO was on time clean uniform and truck, easy to deal with fixed issue first time

4 years ago Edited July 7, 2022

Reply from American Home Shield

Hi Michael, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Jason Robbins Spring, TX

Terrible service, they don't proceed with my claims until second or third-opinions and after I cal repeatedly

4 years ago

Reply from American Home Shield

Hi Jason, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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