American Home Shield: Read 34,312 User Reviews From Real Homeowners

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terri churchwell Augusta, GA

Always over charging or double charging my bank and my credit cards, and I can't get anyone to fix it

3 years ago

Reply from American Home Shield

Hi Terri. Thank you for letting us know about the billing and payment issues you are having. I can understand your concerns in wanting to get this resolved. I would be happy to speak with you to address this matter.

Jul. 15th, 2021

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Kay Gordon Liberty Hill, TX

Was not able to access the web site to get service. Had to call

3 years ago

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Nick Lepore Tucson, AZ

Have customer service people you can understand without strong accents.

3 years ago

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Dan Call Coppell, TX

Prompt and helpful to connect with an AC company

3 years ago

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Gina Brown Baltimore, MD

They need more qualified techs and need to be able to complete job or assign another company to assis

3 years ago

Reply from American Home Shield

Hello Gina. Thank you for your review. We do hate to hear that you have not been pleased with the service for your home repair needs. I would be happy to speak with you further to address your concerns.

Jul. 19th, 2021

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Verified Customer

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JOANNA WHITE Goodyear, AZ

My issue is still not resolved. It's been 2 weeks and my ice maker is still not fixed!

3 years ago

Reply from American Home Shield

Hi Joanna,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to assist with a resolution to the ongoing issues.

Jul. 17th, 2021

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Verified Customer

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Jose Alvin, TX

There call back . Lack on communication when needing to replace appliance.

3 years ago

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Manuela Gonzales Hemet, CA

Respond promptly and very thoughtful and considerate.

3 years ago

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Michael T O'Brien Cross Junction, VA

AHS has been responsive to my needs in a timely manner.

3 years ago

Reply from American Home Shield

Hi Michael,
We hope you continue to appreciate American Home Shield and the coverage e provide in a timely manner!

Jul. 27th, 2021

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Verified Customer

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patrick forgey Pismo Beach, CA

Administrative systems and billing systems are unacceptable. Email for resolved problems continue to be sent.

3 years ago

Reply from American Home Shield

Hi Patrick. Thank you letting us know you continue to receive notices about a resolved issue. I would be happy to speak with you further to address this issue.

Jul. 19th, 2021

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Raeshelle Sharpnack Jenks, OK

They can improve by doing what they say and hiring better contractors.

3 years ago

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Angela Tahlequah, OK

They are usually quick to assign contractors

3 years ago

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Debbie Laws Reno, NV

Not all services provided in my city. Could not get my furnace checked out for this past winter.

3 years ago

Reply from American Home Shield

Hi Debbie,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to assist with a resolution to the ongoing issues.

Jul. 17th, 2021

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Verified Customer

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Jose-Roehl Capistrano Delos-Santos Spring, TX

It took a full week before someone actually came to perform the service on my centralized AC!

3 years ago

Reply from American Home Shield

Hi Jose,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Nicole Washington Savannah, GA

They can do better with the third-party representation

3 years ago

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Richard E Williams Jr North Port, FL

i have a pool heater that needs fixing and i can not get a straight answer.

3 years ago

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Verified Customer

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Bill Clark

They only paid $10.00 per pound Freon so I got stuck with $200.00 plus the $75.00 trade fee

3 years ago

Reply from American Home Shield

Hi Bill. Thank you for your feedback and letting us know your concerns about the coverage and out of pocket expense. I would happy to speak with you further to discuss this matter.

Jul. 12th, 2021

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Verified Customer

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Eddie Goines Acworth, GA

The air conditioning technician has been to my home 3 times and I still have no ac

3 years ago

Reply from American Home Shield

Hi Eddie,
I hate to hear about your most recent experience to have the air conditioner repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

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Verified Customer

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Greg Toro Laughlin, NV

Takes too long for the contractors to contact the customer after you pay your $75

3 years ago

Reply from American Home Shield

Hi Greg, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

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Verified Customer

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Gwen Subramanaian Edison, NJ

They solved problem with central air unit fast.

3 years ago

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Marion Craig Douglasville, GA

Due to issues of the past that were no handled as well.

3 years ago Edited January 10, 2024

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Verified Customer

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Mr Melford Boodie Laurel, MD

I have been without a dryer for almost 3 months . I have waiting for the payout check for over 21 days

3 years ago

Reply from American Home Shield

Hi Melford. I am very sorry to hear that you have not received the cash in lieu check for your clothes dryer. I would be happy to speak with you and see how I may assist in resolving this matter.

Jul. 8th, 2021

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Verified Customer

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Nikko Humble, TX

It takes a long time for contractors to come out. It took a month to get a wall patched

3 years ago

Reply from American Home Shield

Hi Nikko. I am sorry to hear that it took a long time to get your wall patched. I would be happy to speak with you and see how I may assist with getting this issue resolved.

Jul. 8th, 2021

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Verified Customer

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Charles Kibbe Conroe, TX

Contractor never fixed my problem, AHS giving me the run around on it and nobody can ever help when I call.

3 years ago

Reply from American Home Shield

Hi Charles,
I hate to hear about the delay in service experienced to have the issue resolved. I look forward to speaking with you to reach a resolution.

Jul. 16th, 2021

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Verified Customer

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LaDonna Jones San Antonio, TX

The coverage is great for the rates paid monthly.

3 years ago

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Verified Customer

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Janae Palmetto, GA

The tech came and corrected the issue without any problems.

3 years ago

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Jarrod Tomassi Lytle, TX

They didn't help me with a covered issue. I'm going to tell my realtor friends to not recommend them.

3 years ago

Reply from American Home Shield

Hi Jarrod. I am sorry to hear that you did not receive help with a covered item. I would be happy to speak with you further to try and resolve this issue.

Jul. 6th, 2021

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Verified Customer

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Laniece Bell & Jai King Decatur, GA

Very convenient and prompt with finding services

3 years ago

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Charles Chesapeake, VA

When my ac went out they didn't care. My family had to live in a hot house for days due to their policy

3 years ago

Reply from American Home Shield

Hi Charles. Thank you for letting us kow about the experience with your air conditioning. I am very sorry to hear that the problem was not resolved to your satisfaction. I would be happy to speak with you and assist with a resolution.

Jul. 6th, 2021

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Verified Customer

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Rhonda McLaughlin Waldorf, MD

Customer service is not that great. Charges for services not used.

3 years ago

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Verified Customer

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Ronnie Brown Tulsa, OK

I had a washer that was not repairable Home sheild said theyWould replace with a new one and they never dead

3 years ago

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Verified Customer

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Marilyn Deason Longview, TX

I had to find my own replacement & was told the installation would be my expense--already paid $75 fee for diagnostics

3 years ago

Reply from American Home Shield

Hi Marilyn. Thank you for rating your repair experience. I am sorry to hear that you were not happy with the service you received. I would be happy to speak with you further regarding this matter.

Jul. 20th, 2021

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Verified Customer

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Fay Fontana, CA

I have a hard time getting through to a representative, your system was down and no one called me back.

3 years ago

Reply from American Home Shield

Hi Fay,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Verified Customer

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Biancanieves Garza Penn Valley, CA

It has appointed the worst contractors to fix my HVAC ((4mo) and my Refrigerator. (4 mo and still not fixed)

3 years ago

Reply from American Home Shield

Hi Biancanieves. Thank you for letting us know about your experience. I am sorry to hear about the delays with your HVAC system and refrigerator. I would be happy to speak with you to see how I may assist with resolving this matter.

Jul. 8th, 2021

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Verified Customer

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Jennifer Emmerson Yakima, WA

Originally a quick response but no follow up on the existing issue.

3 years ago

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Verified Customer

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j Stony Brook, NY

4 appointments to fix a broken knob on an appliance and terrible communication in scheduling

3 years ago

Reply from American Home Shield

Hi J,
Thank you for bringing the unresolved repairs to our attention. I would be glad to speak with you to assist with a resolution.

Jul. 8th, 2021

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Verified Customer

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Arin Segal Falls Church, VA

Every time we have an issue it takes 3 weeks of calls to get it fully resolved.

3 years ago

Reply from American Home Shield

Hi Arin. We are very sorry to hear that your service issues have not been resolved to your satisfaction. I would be happy to speak with you to assist with a resolution.

Jul. 16th, 2021

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Verified Customer

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Demetra Stokes Jackson, MS

It took to long for someone to contact us when our air went out.

3 years ago

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Verified Customer

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Andrea Williams Crowley, TX

A few times i feel like they found a way not to pay a covered item.

3 years ago

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Verified Customer

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MICHAEL A DECARLO JR Boca Raton, FL

Avoid repairing plumbing based on fraudulent claims of owner abuse of toilet. Hired Rotor Rotor fixed in 10 minutes

3 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about your most recent service experience and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2021

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Verified Customer

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Darrell Atlanta, GA

Because sometimes they took too long for them to come work on my stuff

3 years ago

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Susan Bronstein Reisterstown, MD

I had a terrible experience with their heating and air vendor and AHS did nothing to help

3 years ago

Reply from American Home Shield

Hi Susan, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

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Verified Customer

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Tamera Bigsby Spring, TX

Some representatives are more dedicated than others.

3 years ago

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Verified Customer

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Tyrone Gilmore Corona, CA

Great customer service, timely, friendly.

3 years ago

Reply from American Home Shield

Hi Tyrone,
We hope you continue to appreciate American Home Shield and the coverage we provide in a timely manner!

Jul. 27th, 2021

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Verified Customer

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Vaughn Smith Jr Shelbyville, TN

Fixed ice maker in over 2 week time span , thats fine but microwave is going on 4 weeks...

3 years ago

Reply from American Home Shield

Hi Vaughn,
Thank you for letting us know that the microwave issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Vicki Carlson Reno, NV

Have spent hundreds of dollars on their $75.00 initial look see. Not happy with service.

3 years ago

Reply from American Home Shield

Hi Vicki. I hate to hear that you are not happy with the service you have received. I would be happy to speak with you further regarding your concerns to see how I may assist you in addressing your repair needs.

Jun. 29th, 2021

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Verified Customer

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Leigh Araiza Tucson, AZ

I always get help with any service I need right away

3 years ago

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Lynda Johnson Sun City, CA

A bit expensive monthly and when service is done

3 years ago

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Marsha

Overall good service, not happy with last plumbing service.

3 years ago

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Michael L Allen Upper Marlboro, MD

Still waiting for a decision on my range to be fixed since Feburary

3 years ago

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