American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Sharon Levels Gary, IN

I have been pleased with all the repairs I have had.

3 years ago

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Kathryn Hartsell Bakersfield, CA

Proper techs not sent, problem not resolved, slow or no response to requests for assistance.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kathryn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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ABS Richmond, TX

Good and very helpful. Finds a right contractor

3 years ago

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Cross Hampton, VA

It was a long wait for my work to be completed

3 years ago

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Seema Ghani Brentwood, CA

I have some bad experiences in the past with them

3 years ago

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Mary Kelm Woodridge, IL

Had one bad experience in years of service.

3 years ago

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Clark Price The Colony, TX

Time-service response, coordination of replacement unit!

3 years ago

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Gregory J. Barthe Conyers, GA

Very professional & proactive about warranty service

3 years ago

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Al Cape Coral, FL

Good service, on time and know what they’re doing.

3 years ago

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Sandy Johnson Humble, TX

They are slow to solve a problems with vendors

3 years ago

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Reginald Hairston Graham, NC

AHS render good quality service and would recommend AHS.

3 years ago

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Carla Bixby, OK

Sometimes hard to get local contractors.

3 years ago

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Robert Natt Holly Ridge, NC

Sometimes it is difficult to understand those who answer the telephone.

3 years ago

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Leo Broken Arrow, OK

Because my experience with the contractors that AHS has sent me are not good.

3 years ago

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John Pickell Punta Gorda, FL

Only used service one time. Everthing went very well

3 years ago

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Anonymous Aumsville, OR

Not worth it, you only get their listed contractors and never someone close and they never show up on time.

3 years ago

Reply from American Home Shield

Hi,
I hate to hear about the contractors that you experienced. I would be glad to speak with you to discuss the issues.

May. 13th, 2021

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Verified Customer

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Kats Gustafson Ewa Beach, HI

AHS is very responsive and the technicians knowledgeable.

3 years ago

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Naresh Desai San Ramon, CA

They cannot solve your issue. Once you provide feedback about technician, they do not take follow up

3 years ago

Reply from American Home Shield

Hi Naresh,
I hate to hear about your most recent experience with the technician. I would be glad to speak with you to get the issues resolved.

May. 12th, 2021

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Verified Customer

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Allen Beck Coos Bay, OR

Office help not as accommodating as the field employees

3 years ago

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Little Tokyo Lofts Homeowner Los Angeles, CA

Because they charge to come out, even if they can't fix it.

3 years ago

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W G Olriksen Las Vegas, NV

Phone answering terrible and website not easy to follow.

3 years ago

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Verified Customer

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D. Bean Chester, VA

Reliable and the website easy clear and easy to use.

3 years ago

Reply from American Home Shield

Hi D. Bean,
Thank you for your feedback about AHS and the ease of use on the portal.

May. 11th, 2021

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Verified Customer

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Lorraine Chumbley Nolanville, TX

Have had excellent service with the product.

3 years ago

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Alexis Buskey Portsmouth, VA

Seems like a bandaid is put on the problem and this game aren't being fixed.

3 years ago

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Coleen Kincheloe Antelope, CA

Band aid repairs; contracted companies that are not always honest/forthcoming.

3 years ago

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Verified Customer

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Nicole Madison, NJ

Easy to request service, escalations handled quickly

3 years ago

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Mary Kidd Longview, TX

Some of the companies they recommend were not reliable

3 years ago

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Ms. Alexander Irving, TX

Since 2020, Pandemic changed service level.

3 years ago

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John Newaygo, MI

Employees not knowing what is covered. Equipment taking so long to get.

3 years ago

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Joyce Ferguson Stone Harbor, NJ

I had one very positive provider response and one that was not.

3 years ago

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Christine Clifford Maineville, OH

I had a heat pump that had a problem. They had someone come out but I never heard back from the company on next steps.

3 years ago

Reply from American Home Shield

Hi Christine, I would be glad to speak with you to get the heat pump issue resolved.

May. 12th, 2021

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Verified Customer

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James Bush China, TX

Very fast getting contractor out to repair AC.

3 years ago

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William Britton Coraopolis, PA

Claim they will replace broken appliances but are only willing to keep putting bandaids on them.

3 years ago

Reply from American Home Shield

Hi William,
I hate to hear about the unresolved experience to have the appliances replaced.

May. 14th, 2021

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Verified Customer

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Cedric Bagneris New Orleans, LA

20yrs customer my monthly payments keep going up.

3 years ago

Reply from American Home Shield

Hi Cedric,
Your patronage over the past 20 years is more than appreciated. I hope you continue to enjoy American Home Shield and the coverage we provide!

Apr. 24th, 2021

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Anonymous Vacherie, LA

They debited my account for my monthly payment without my concent.

3 years ago

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Jeff Vicars Belton, TX

Contract wording seems clear then you find out much is not covered. I find employees do not care.

3 years ago

Reply from American Home Shield

Hi Jeff,
I hate to hear about your most recent AHS customer service experience. I owuld be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Dee Key Houston, TX

Good service but sometimes hard to reach

3 years ago

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Lukreshia Bolden Houston, TX

Recent Customer Service information that was iinstructed to do, and the situation got worse

3 years ago

Reply from American Home Shield

Hi Lukreshia,
Thank you for bringing the issues to our attention. I would be glad to speak with you to get the issues resolved.

Apr. 28th, 2021

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Verified Customer

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Pramod Jain Las Vegas, NV

It takes a long time to get someone on the phone

3 years ago

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Anonymous Converse, TX

Good service but dont like regular rate increases

3 years ago

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Chris Vallery Fayetteville, NC

Difficulty putting in work order, takes days to weeks to resolve issue.

3 years ago

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Verified Customer

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Rico Paez Shorewood, IL

Saved $$ on older appliance/s repairs recently

3 years ago

Reply from American Home Shield

Hi Rico,
Thank you for sharing your feedback about your AHS experience. It is our goal to ease the cost home home repairs.

Apr. 23rd, 2021

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Verified Customer

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N Demian Littleton, CO

Some vendors are great others not so great

3 years ago

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Frank Hoelzel Katy, TX

Very difficult to talk to a Customer Rep

3 years ago

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Bob LiVolsi Austin, TX

Changed max payments recently and vendors have become very unreliable and incompetent

3 years ago

Reply from American Home Shield

Hi Bob,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Dissatisfied Customer Warner Robins, GA

Inferior repair men, hard to work with and charged me to end contract after being a customer for years

3 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent AHS experience to have the issues repaired. I would be glad to speak with you to reach a possible resolution.

Apr. 28th, 2021

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Verified Customer

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Kermit Macaulay Vancouver, WA

Limited vendors, but they did find us some finally

3 years ago

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Lynne Braverman Round Rock, TX

Most of the time quick turnaround and reliable contractors

3 years ago

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Diana Ortiz Denton, TX

Response time for repair work. We waited a week for it.

3 years ago

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Verified Customer

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Lou Franklin, OH

They could do better with the customer service phone line.

3 years ago

American Home Shield Reviews