American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Debra Washington Court House, OH

Refrigerator went out Monday this is Thursday and still don't have scheduled appointments for repair.

3 years ago

Reply from American Home Shield

Hi Debra,
I hate to hear about your AHS service experience to have the refrigerator repaired. I would be glad to speak with you to discuss the issues.

Jun. 15th, 2021

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RM Houma, LA

Sometimes service is slow. Rates are becoming expensive.

3 years ago

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Dissatisfied Customer Perry Hall, MD

Very challenging to get a hold of an actual person, but so far good coverage.

3 years ago

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Jose Luis Pastor Frisco, TX

Good service until now, but no a lot of experience

3 years ago

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Richard King Gibsonia, PA

Takes weeks for bathroom repairs still not working! Need 2 new toilets!

3 years ago

Reply from American Home Shield

Hi Richard,
I hate to hear about the plumbing issues that you have experienced. I owuld be glad to speak with you to get the issues resolved.

Jun. 17th, 2021

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Bruce Dabbs Sherwood, AR

Pretty quick for service vendor to respond.

3 years ago

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David Madden Scarborough, ME

My refrigerator's compressor has gone bad 3 separate occasions after AHS authorized work.

3 years ago

Reply from American Home Shield

Hi David. Thank you for letting us know the problems you are having with your refrigerator. I can see why it would be upsetting if it has gone out 3 times after repairs were made. I would be happy to speak with you to try to resolve this matter.

Jun. 16th, 2021

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Peggy Auburn, CA

They didn't reimburse me for a service that was canceled. Still waiting for my refund......

3 years ago

Reply from American Home Shield

Hi Peggy,
I hate to hear about your AHS experience and the cost to have the repairs completed. I would be glad to speak with you to get the issues resolved.

Jun. 15th, 2021

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Gary Montgomery Red Oak, TX

Keep raising the rates every year. Raised it 27% this year.

3 years ago

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Ralph Merriweather San Marcos, TX

Good techs sent out to fix issues. Qualified technicians

3 years ago

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Verified Customer

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neil Virginia Beach, VA

easy process. Great contractors. good feedback.

3 years ago

Reply from American Home Shield

Hi Neil,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Thomas Stewart Las Vegas, NV

It still isn’t fixed. And it’s impossible to talk to a service rep that is in the United States

3 years ago

Reply from American Home Shield

Hi Thomas. Thank you for letting us know you have an issue that still has not been resolved. I would happy to speak with to try and resolve the matter.

Jun. 10th, 2021

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Peter DeChristopher Vail, AZ

When something breaks it take weeks to a month to replace or repair what is broken

3 years ago

Reply from American Home Shield

Hi Peter, we are sorry to hear that you have not had a positive AHS experience with our company. We understand the importance of resolving repairs as quickly as possible. I will be happy to speak with you if there is still a service issue that needs to be resolved.

Jun. 10th, 2021

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Linda Cahill Myrtle Beach, SC

Waiting on parts, since may 12th, call every few days still not done

3 years ago

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Betty Varner Prattville, AL

Very professional found & repaired the problem quickly

3 years ago

Reply from American Home Shield

Hi Betty,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Cynthia Peterson Bowling Green, KY

Monthly premiums went up much more than in past

3 years ago

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Stephanie Sierra Plainfield, NJ

Service technician is usually very quick

3 years ago

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Arthur L Haggerty Merced, CA

Customer service has been outsourced and some reps are difficult to understand.

3 years ago

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Verified Customer

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Emerson Hileman La Rue, OH

Took almost two weeks to get a plumber to replace our hot water heater. 13 days without hot water

3 years ago

Reply from American Home Shield

Hi Emerson. Thank you for taking time to let us know about your AHS repair experience. We know how frustrating it can be when repairs take longer than expected. I will be happy to speak with you regarding this matter.

Jun. 4th, 2021

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Verified Customer

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Nicole Johnson Matawan, NJ

Contractors need to be more reliable & provide better service & products

3 years ago

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Nicolina Neau Livermore, CA

Most of my experience has been professional & fair

3 years ago

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Desiree Baltimore, MD

Responsiveness and resolved issue in a timely manner.

3 years ago

Reply from American Home Shield

Hi Desiree,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

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Denotra Gunther Lexington, KY

It is never a smooth or easy process to get any service scheduled and AHS not interested in customer.

3 years ago

Reply from American Home Shield

Hi Denotra, thank you for letting us know you have not been satisfied with your AHS service experience. It is our goal to meet your repair needs as efficiently as possible. I will be happy to speak with you regarding this matter.

Jun. 4th, 2021

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Verified Customer

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Joann Fort Worth, TX

I got a employee that doesn't speak English well.

3 years ago

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josie helm Petersburg, VA

they are on time. finish work in a timely manner

3 years ago

Reply from American Home Shield

Hi Josie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

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CBG Los Angeles, CA

Great customer service with timely repair turnaround

3 years ago

Reply from American Home Shield

Hi CBG,
We hope you continue to appreciate American Home Shield and the coverage we provide in a timely manner!

Jul. 27th, 2021

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Verified Customer

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Curtis R Frazier Humble, TX

They could have done better with my AC issue!

3 years ago

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Gerald Keck Moyock, NC

Good response to repair and replacement requests.

3 years ago

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John Smelter Lewes, DE

Lack of communication between company meaning has contractor can cancel and no one's let's the counter know

3 years ago

Reply from American Home Shield

Hi John,
I would like to thank you for bringing the issues to our attention. I would be glad to speak with you and discuss your experience.

Jun. 7th, 2021

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Verified Customer

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Debbie Shaffer Powderly, TX

There are a lot of "we don't cover" in the fine print.

3 years ago

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Verified Customer

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Maria Delgado Cypress, TX

My experience is very good but it is expensive.

3 years ago

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Susan De Land, IL

Lost a star due to price. wish it was cheaper.

3 years ago

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Dennis Fredricks Chickasha, OK

They keep their contract but are slow in response.

3 years ago

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James R Buckner Ooltewah, TN

THEY DO'NT tell you of the hiden charges, not covered a/c repair

3 years ago

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Charles James Mesa, AZ

when i call they take care of my problem right away

3 years ago

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Deanna Theis Antelope, CA

They don't cover enough for all the thousands of dollar I spend every month

3 years ago

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Clarence Simpsonville, SC

Their contractors are overall fair. Some are poor and others are outstanding.

3 years ago

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Suhail Maqsood San Francisco, CA

Doesnt cover items like laptops, TV's - I need all my appliances covered not piecemeal based upon your profit margins.

3 years ago

Reply from American Home Shield

Hi Suhail,
I hate to hear about the poor customer service experience with AHS. I would be glad to speak with you to discuss a resolution for the oven.

Jun. 7th, 2021

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Verified Customer

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Bobbi Sherry Antelope, CA

Terrible service. It's been almost a month and my problem has not been resolved. Your agents hang up on me.

3 years ago

Reply from American Home Shield

Hi Bobbi, I am very sorry to hear that your repair issue has not been resolved and that you were hung up on. We are here to address your repair needs and provide a positive experience. I would be happy to spek with you to try and resolve this issue.

Jun. 8th, 2021

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Verified Customer

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Alecia Bailey Deland, FL

So far quality service techs and appliances

3 years ago

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Sun S Macupa Kailua, HI

There have been some delays in getting service done.

3 years ago

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Peggy Argento Huntington Station, NY

The process gets in the way of their success

3 years ago

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Kathy Fort Lauderdale, FL

Once you go online, they are quick to schedule appt.

3 years ago

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Lanedra Lowe Wakulla Springs, FL

They did the job and made sure a company came out.

3 years ago

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Hurst Huntsville, AL

They have responded to every service call promptly

3 years ago

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Robert Benham Fort Myers, FL

Washer and refrigerator problems not solved by either company

3 years ago

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Robert Arnold Dallas, TX

Foreign customer service reps who can't speak or understand English.

3 years ago

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Derrick Elmore Goose Creek, SC

Made an appointment for air conditioner and no one called.

3 years ago

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T Elle Augusta, GA

Dont like the pricing. A bit overpriced.

3 years ago

Reply from American Home Shield

Hi T,
I hate to hear about your most recent service experience. I would be glad to speak with you about your service.

May. 26th, 2021

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Verified Customer

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Jacqueline McGlen Upper Marlboro, MD

Online response is quick in getting a service provider.

3 years ago

American Home Shield Reviews