American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Rhonda McLaughlin Waldorf, MD

Customer service is not that great. Charges for services not used.

3 years ago

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Ronnie Brown Tulsa, OK

I had a washer that was not repairable Home sheild said theyWould replace with a new one and they never dead

3 years ago

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Marilyn Deason Longview, TX

I had to find my own replacement & was told the installation would be my expense--already paid $75 fee for diagnostics

3 years ago

Reply from American Home Shield

Hi Marilyn. Thank you for rating your repair experience. I am sorry to hear that you were not happy with the service you received. I would be happy to speak with you further regarding this matter.

Jul. 20th, 2021

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Fay Fontana, CA

I have a hard time getting through to a representative, your system was down and no one called me back.

3 years ago

Reply from American Home Shield

Hi Fay,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Biancanieves Garza Penn Valley, CA

It has appointed the worst contractors to fix my HVAC ((4mo) and my Refrigerator. (4 mo and still not fixed)

3 years ago

Reply from American Home Shield

Hi Biancanieves. Thank you for letting us know about your experience. I am sorry to hear about the delays with your HVAC system and refrigerator. I would be happy to speak with you to see how I may assist with resolving this matter.

Jul. 8th, 2021

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Jennifer Emmerson Yakima, WA

Originally a quick response but no follow up on the existing issue.

3 years ago

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j Stony Brook, NY

4 appointments to fix a broken knob on an appliance and terrible communication in scheduling

3 years ago

Reply from American Home Shield

Hi J,
Thank you for bringing the unresolved repairs to our attention. I would be glad to speak with you to assist with a resolution.

Jul. 8th, 2021

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Arin Segal Falls Church, VA

Every time we have an issue it takes 3 weeks of calls to get it fully resolved.

3 years ago

Reply from American Home Shield

Hi Arin. We are very sorry to hear that your service issues have not been resolved to your satisfaction. I would be happy to speak with you to assist with a resolution.

Jul. 16th, 2021

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Demetra Stokes Jackson, MS

It took to long for someone to contact us when our air went out.

3 years ago

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Andrea Williams Crowley, TX

A few times i feel like they found a way not to pay a covered item.

3 years ago

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MICHAEL A DECARLO JR Boca Raton, FL

Avoid repairing plumbing based on fraudulent claims of owner abuse of toilet. Hired Rotor Rotor fixed in 10 minutes

3 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about your most recent service experience and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2021

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Darrell Atlanta, GA

Because sometimes they took too long for them to come work on my stuff

3 years ago

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Susan Bronstein Reisterstown, MD

I had a terrible experience with their heating and air vendor and AHS did nothing to help

3 years ago

Reply from American Home Shield

Hi Susan, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

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Tamera Bigsby Spring, TX

Some representatives are more dedicated than others.

3 years ago

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Tyrone Gilmore Corona, CA

Great customer service, timely, friendly.

3 years ago

Reply from American Home Shield

Hi Tyrone,
We hope you continue to appreciate American Home Shield and the coverage we provide in a timely manner!

Jul. 27th, 2021

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Vaughn Smith Jr Shelbyville, TN

Fixed ice maker in over 2 week time span , thats fine but microwave is going on 4 weeks...

3 years ago

Reply from American Home Shield

Hi Vaughn,
Thank you for letting us know that the microwave issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Vicki Carlson Reno, NV

Have spent hundreds of dollars on their $75.00 initial look see. Not happy with service.

3 years ago

Reply from American Home Shield

Hi Vicki. I hate to hear that you are not happy with the service you have received. I would be happy to speak with you further regarding your concerns to see how I may assist you in addressing your repair needs.

Jun. 29th, 2021

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Leigh Araiza Tucson, AZ

I always get help with any service I need right away

3 years ago

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Lynda Johnson Sun City, CA

A bit expensive monthly and when service is done

3 years ago

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Marsha

Overall good service, not happy with last plumbing service.

3 years ago

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Michael L Allen Upper Marlboro, MD

Still waiting for a decision on my range to be fixed since Feburary

3 years ago

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Pamela Davis Davenport, IA

Limited contractors to complete service jobs!

3 years ago

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Patt Obrien Cedar Park, TX

On phone 45 Min waiting and person hard to understand and then gave me wrong information.

3 years ago

Reply from American Home Shield

Hi Patt,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Richard Elliott Menlo Park, CA

Thorough follow up and efficient service

3 years ago

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Robert Jack Stewart San Antonio, TX

lousy customer service-Service provider cancelled visit and did not come to house--want refund of $75 service fee

3 years ago

Reply from American Home Shield

Hi Robert,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Dennis Live Oak, CA

nice to make a call to one place for things that breakdown

3 years ago

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Joann Blaker Winchester, VA

Your cost is higher than other services.

3 years ago

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Kathy Allen Linden, TX

Doesn't seem to know their policy too well.

3 years ago

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Kris Dubois Las Vegas, NV

We have a pending work order after 10 days still no resolution

3 years ago

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Christopher Filipiak Altoona, PA

Great experience, quick turnaround on repair calls

3 years ago

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Dan Andrews Plano, TX

Difficult to understand many of the online service operators

3 years ago

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Marsha Mattawan, MI

I put in a service request 2 weeks ago and the problem has not been fixed.

3 years ago

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Stephanie Bates Carrollton, TX

Trying to contact someone by phone is a grueling experience.

3 years ago

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Norman B Hall Desoto, TX

They charge you for everything. Outside of what you have broken.

3 years ago

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Nicole Marchand Pflugerville, TX

Trustworthy and very fast with setting up appointments

3 years ago

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Marc Severson Tucson, AZ

Generally quick to reply and send competent workmen.

3 years ago

Reply from American Home Shield

Hi Marc,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Marcy Delong North Las Vegas, NV

I spent nearly $700 when my water heater broke, with bill & deductable. I expected it to be covered.

3 years ago

Reply from American Home Shield

Hi Marcy,
I hate to hear about the additional denial cost associated to have the hot water heater replaced. I would be glad to speak with you to get the issues resolved.

Jun. 23rd, 2021

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Rochelle Bridges-Johnson Decatur, GA

The wait time for a vendor to come out to service your appliance is too long

3 years ago

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Tami Nicholson Auburn, AL

It took a long time for an approval to replace my hot water heater.

3 years ago

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Clifford Johnson Galveston, TX

My AC repair has cost me $1500 so far. I feel ASC should have covered this cost

3 years ago

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Kevin chang Richardson, TX

Poor customer service. My claim was declined and I had to call in and wait an hour to be told it wasn't covered.

3 years ago

Reply from American Home Shield

Hi Kevin,
I hate to hear about the coverage denial on your AHS service request. I would be glad to speak with you to discuss your experience.

Jun. 24th, 2021

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MONA D HEBERT Henderson, NV

They're prompt and professional; aleats solves my problems.

3 years ago

Reply from American Home Shield

Hi Mona,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Belinda Alcala Leander, TX

Coverage lacks on duct work incidents out of my control

3 years ago

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Benjamin Tucson, AZ

very efficient delegation of problems and very responsive.

3 years ago

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Cherr Baltimore, MD

It take 30-40 to speak with a customer service representative

3 years ago

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David A Arrington Pella, IA

Difficult to understand customer service staff. Language barrier

3 years ago

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Shelia Deloach Rocky Mount, NC

Because it took me 1 year to get my refrigerator fix. American Shield kept giving me the run around

3 years ago

Reply from American Home Shield

Hi Sheila,
I hate to hear about the ongoing delay in service to have the refrigerator repairs resolved. I owuld be glad to speak with you to discuss the issues that arose.

Jun. 23rd, 2021

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Judy Raulston Dublin, TX

HARD to get a real person when you have a problem, when u FINALLY do they ARGUE, interrupt and VERY discourteous.

3 years ago

Reply from American Home Shield

Hi Judy,
I will be contacting you to assist with a resolution to your most recent home repair claims.

Jun. 15th, 2021

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Patrick Powers Lincoln, NE

AHS consistently uses very good tradesmen.

3 years ago

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David Kobzeff Downey, CA

When you need a repair it takes too long for the repair to be made

3 years ago

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