American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Desiree Baltimore, MD

Responsiveness and resolved issue in a timely manner.

3 years ago

Reply from American Home Shield

Hi Desiree,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

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Verified Customer

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Denotra Gunther Lexington, KY

It is never a smooth or easy process to get any service scheduled and AHS not interested in customer.

3 years ago

Reply from American Home Shield

Hi Denotra, thank you for letting us know you have not been satisfied with your AHS service experience. It is our goal to meet your repair needs as efficiently as possible. I will be happy to speak with you regarding this matter.

Jun. 4th, 2021

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Joann Fort Worth, TX

I got a employee that doesn't speak English well.

3 years ago

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josie helm Petersburg, VA

they are on time. finish work in a timely manner

3 years ago

Reply from American Home Shield

Hi Josie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

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Verified Customer

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CBG Los Angeles, CA

Great customer service with timely repair turnaround

3 years ago

Reply from American Home Shield

Hi CBG,
We hope you continue to appreciate American Home Shield and the coverage we provide in a timely manner!

Jul. 27th, 2021

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Verified Customer

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Curtis R Frazier Humble, TX

They could have done better with my AC issue!

3 years ago

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Gerald Keck Moyock, NC

Good response to repair and replacement requests.

3 years ago

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John Smelter Lewes, DE

Lack of communication between company meaning has contractor can cancel and no one's let's the counter know

3 years ago

Reply from American Home Shield

Hi John,
I would like to thank you for bringing the issues to our attention. I would be glad to speak with you and discuss your experience.

Jun. 7th, 2021

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Verified Customer

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Debbie Shaffer Powderly, TX

There are a lot of "we don't cover" in the fine print.

3 years ago

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Maria Delgado Cypress, TX

My experience is very good but it is expensive.

3 years ago

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Susan De Land, IL

Lost a star due to price. wish it was cheaper.

3 years ago

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Dennis Fredricks Chickasha, OK

They keep their contract but are slow in response.

3 years ago

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James R Buckner Ooltewah, TN

THEY DO'NT tell you of the hiden charges, not covered a/c repair

3 years ago

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Charles James Mesa, AZ

when i call they take care of my problem right away

3 years ago

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Deanna Theis Antelope, CA

They don't cover enough for all the thousands of dollar I spend every month

3 years ago

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Clarence Simpsonville, SC

Their contractors are overall fair. Some are poor and others are outstanding.

3 years ago

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Suhail Maqsood San Francisco, CA

Doesnt cover items like laptops, TV's - I need all my appliances covered not piecemeal based upon your profit margins.

3 years ago

Reply from American Home Shield

Hi Suhail,
I hate to hear about the poor customer service experience with AHS. I would be glad to speak with you to discuss a resolution for the oven.

Jun. 7th, 2021

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Verified Customer

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Bobbi Sherry Antelope, CA

Terrible service. It's been almost a month and my problem has not been resolved. Your agents hang up on me.

3 years ago

Reply from American Home Shield

Hi Bobbi, I am very sorry to hear that your repair issue has not been resolved and that you were hung up on. We are here to address your repair needs and provide a positive experience. I would be happy to spek with you to try and resolve this issue.

Jun. 8th, 2021

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Verified Customer

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Alecia Bailey Deland, FL

So far quality service techs and appliances

3 years ago

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Sun S Macupa Kailua, HI

There have been some delays in getting service done.

3 years ago

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Peggy Argento Huntington Station, NY

The process gets in the way of their success

3 years ago

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Kathy Fort Lauderdale, FL

Once you go online, they are quick to schedule appt.

3 years ago

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Lanedra Lowe Wakulla Springs, FL

They did the job and made sure a company came out.

3 years ago

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Hurst Huntsville, AL

They have responded to every service call promptly

3 years ago

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Robert Benham Fort Myers, FL

Washer and refrigerator problems not solved by either company

3 years ago

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Robert Arnold Dallas, TX

Foreign customer service reps who can't speak or understand English.

3 years ago

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Derrick Elmore Goose Creek, SC

Made an appointment for air conditioner and no one called.

3 years ago

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T Elle Augusta, GA

Dont like the pricing. A bit overpriced.

3 years ago

Reply from American Home Shield

Hi T,
I hate to hear about your most recent service experience. I would be glad to speak with you about your service.

May. 26th, 2021

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Jacqueline McGlen Upper Marlboro, MD

Online response is quick in getting a service provider.

3 years ago

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Valerie Beaumont, TX

The person really did not fix my problem, the charge of $100, was a waste of my money.

3 years ago

Reply from American Home Shield

Hi Valerie,
I hate to hear about your most recent service experience and the service fee charge. I would be glad to speak with you about your service.

May. 26th, 2021

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STELLA CASTILLO Fresno, CA

business practices/ When you sign up for services they don't fully explain how their service works!!

3 years ago

Reply from American Home Shield

Hi Stella,
Thank you for bringing the service issues to our attention. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Jessica Houck Clayton, NC

Good customer service and quick response to problems

3 years ago

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Maria Wood Charlotte, NC

Timely and efficient. Pricing is a bit high.

3 years ago

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Julia Pastor Alpharetta, GA

They quibble with you over what's covered and force you to use a contractor you already had a horrible experience with.

3 years ago

Reply from American Home Shield

Hi Julia,
I will be contacting you to discuss your most recent AHS experience.

May. 27th, 2021

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Verified Customer

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Ytounda Brightmon Forney, TX

Customer service is bad none of the employees are in the United States and they do not understand English well.

3 years ago

Reply from American Home Shield

Hi Ytounda, thank you for taking time to let us know about your service experience. We are very sorry to hear that we did not meet your expectations. We know that it is important to be able to communicate your needs when contacting us. I would be happy to speak with you to address your concerns further.

Jun. 2nd, 2021

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Verified Customer

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Nita kaplan San Antonio, TX

They are a good value and we trust them.

3 years ago

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Mrs Moore Houston, TX

Just don’t like every time having to pay and monthly

3 years ago

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Evelyn Davis Mount Washington, KY

Always gets the job done but takes a little too long

3 years ago

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L Las Vegas, NV

They are very prompt and work with good contractors

3 years ago

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Miss Alvizo Plano, TX

Horrible customer service. I have waited on the line for hours. Seriously considering moving to another provider.

3 years ago

Reply from American Home Shield

Hi Miss Alvizo,
I hate to hear about your most recent customer service experience. I would be glad to speak with you to reach a resolution.

May. 27th, 2021

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Verified Customer

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Patricia Kostik Pittsburgh, PA

They have never replied to my email to see if my new appliance is covered.

3 years ago

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Kevin Welch Chesapeake, VA

Because I have only utilized their service one time.

3 years ago

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JOHN Jacksonville, FL

Their tech solved my issue without delay.

3 years ago

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Carmen D Gray Silver Spring, MD

Reponse time in attending to the problem, fairly quick.

3 years ago

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Denise Ambre Glenview, IL

I like the peace of mind but not that I can't choose my repair professional.

3 years ago

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Alma Ruth Gaillard Columbia, SC

I have had many problems associated with my claims.

3 years ago

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J Bowie, MD

I believe the customer interface with the assigned contractor could be better.

3 years ago

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mike Fresno, CA

terrible customer service, refusal to hold subcontractors responsible for timelines and quality of work

3 years ago

Reply from American Home Shield

Hi Mike,
I hate to hear about the level of customer service that was experienced.

May. 19th, 2021

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Verified Customer

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Tom Athens Fort Worth, TX

It all depends on the repair businesses that are contacted

3 years ago

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Verified Customer

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Sarah Fitzgerald Las Vegas, NV

Unreliable companies sent out for some service calls.

3 years ago

American Home Shield Reviews