American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Carolyne Johnson Balch Springs, TX

It look like every year they the price go up. the fee is supposed to be 75 but always charge extra .

2 years ago

Reply from American Home Shield

Hi Carolyne. Thank you for your feedback. We do want you to see the value in having your home warranty coverage with AHS. I would be happy to speak with you to discuss your concerns further.

Jan. 13th, 2022

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Verified Customer

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Ada Ruiz Franklin, TN

They found someone right away to do the job.

2 years ago

Reply from American Home Shield

Hi Ada,
We appreciate your feedback and hope you continue to enjoy AHS!

Jan. 19th, 2022

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Inocencia Marvin Buford, GA

Very disappointed at the slow response to my three service requests.

2 years ago

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John Richards Marietta, GA

Prompt support when needed. Capable service staff.

2 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2022

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Verified Customer

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Michael Temple, TX

All problems resolved in a decent timely manner

2 years ago

Reply from American Home Shield

Hi Michael,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 7th, 2022

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Sue Craig Wixom, MI

Technician came in a reasonable time when called

2 years ago

Reply from American Home Shield

Hi Sue,
We appreciate your feedback and hope you continue to enjoy AHS!

Jan. 7th, 2022

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Glenn Davis Wasilla, AK

So far no issues with the clients that are selected

2 years ago

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Sameera Nalla Minneapolis, MN

Attempting to replace a broken appliance from this company (and the delivery service) has been a nightmare.

2 years ago

Reply from American Home Shield

Hi Sameera. Thank you for letting us know about your experience with replacing and delivering the appliance. I would be happy to look into this matter further and follow up with you.

Dec. 31st, 2021

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Suzanne Carnegie, PA

They were very prompt in responding to my issue

2 years ago

Reply from American Home Shield

Hi Suzanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 3rd, 2022

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Verified Customer

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Jeff Harrison La Quinta, CA

For the most part AHS is good within initial appointment

2 years ago

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Verified Customer

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RICHARD PEPIN Folsom, CA

AHS has been professional, courteous and helpful.

2 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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laura murray Waco, TX

I still don't have a stovetop replacement available! Since November 11th !!

2 years ago

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Verified Customer

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Anonymous Peoria, AZ

Positive and timely response to needed repair.

2 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 21st, 2021

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Robert Elswick New Braunfels, TX

For the most part they provide good maintenance companies.

2 years ago

Reply from American Home Shield

Hi Robert,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 21st, 2021

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Linda Thompson Childersburg, AL

each person has been very informative and professional

2 years ago

Reply from American Home Shield

Hi Linda. Thank you for letting us know about your experience. We are happy to hear that you were pleased with the service provided. We want you to know you can always count on AHS when you need us. Thank you for being our valued home warranty member.

Dec. 22nd, 2021

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Andrew Stanfield Bryson City, NC

Horrible service and repair timeline. Why do i pay for service they can not provide?? Needs help badly.

2 years ago

Reply from American Home Shield

Hi Andrew. Thank you for bringing your concerns to our attention. I am sorry to hear that we have not met your expectations. I would be happy to speak with you to address this issue further.

Dec. 21st, 2021

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Verified Customer

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Stephanie lara Cibolo, TX

Sometimes they don't always send out a good technician.

2 years ago

Reply from American Home Shield

Hi Stephanie,
I hate to hear about your service experience. I would be glad to speak with you to reach a resolution.

Dec. 22nd, 2021

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Mara Coronado Las Vegas, NV

because they answer quickly and schedule my appointment.

2 years ago

Reply from American Home Shield

Hi Mara. Thank you for your positive feedback. We do understand how important it is to provide our members with prompt and efficient service. We are very happy to know that we have been able to do that for you.

Dec. 22nd, 2021

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Verified Customer

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Lendrum Ocala, FL

Excellent, on time, polite, courteous, knowledgeable.

2 years ago

Reply from American Home Shield

Hi Lendrum,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 21st, 2021

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Verified Customer

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Peggy Orrey Waxhaw, NC

Quick response to our phone call, pleasant to deal with

2 years ago

Reply from American Home Shield

Hi Peggy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2021

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Verified Customer

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Denise Oyesanya Norman, OK

I have had the same issue for over two weeks and it is still not resolved

2 years ago

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Walter Geilfuss Thiensville, WI

We did it for 4 days to have someone come and look at my furnace.

2 years ago

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Jason Brown Kalamazoo, MI

Most of the people I've spoken to are incredibly unhelpful and don't speak English as their first language.

2 years ago

Reply from American Home Shield

Hi Jason,
Thank you for sharing your feedback with AHS and the communication issues that have been experienced to speak with a representative. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Verified Customer

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Larry Thurston Thousand Palms, CA

Prompt response and contractor was prompt and qualifier

2 years ago

Reply from American Home Shield

Hi Larry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2021

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Verified Customer

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Susan White Nashville, TN

We had to have someone come out twice and the dishwasher is still not working

2 years ago

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Verified Customer

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Samuel Pittsburgh, PA

So far so good I got my free furnace inspection thank you

2 years ago

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Verified Customer

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Bella Ibanez Diamond Bar, CA

Work is done and the contractors do arrive timely.

2 years ago

Reply from American Home Shield

Hi Bella,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2021

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Verified Customer

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Gerald Cain Dallas, TX

Service is good. Price getting too high.

2 years ago

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Verified Customer

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Grant Hamilton Columbus, OH

I have had two bad experience's with the two companies you sent out.

2 years ago

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Pamela Coleman Channelview, TX

The costs keeps going up and there is always some reason to deny service .

2 years ago

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Abbie Jemmott Wexford, PA

Responsiveness of contractors is generally good.

2 years ago

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Verified Customer

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Sunit Verma San Diego, CA

knowledgeable technician. good experience

2 years ago

Reply from American Home Shield

Hi Sunit,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 14th, 2021

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Verified Customer

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Jay Cottrell Glen Burnie, MD

Customer service is beyond bad. The agents never gave me a return call and my problem was never solved

2 years ago

Reply from American Home Shield

Hi Jay,
Thank you for making us aware of your most recent AHS experience. I would be glad to speak with you to discuss your most recent experience and the lack of service provided.

Dec. 8th, 2021

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Verified Customer

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Ricky Manassas, VA

Little pricey, but there plans for every budget

2 years ago

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Johnny Johnson North Las Vegas, NV

Difficulty replacing stuff, but did repair my appliance

2 years ago

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Lynh

Never picks up my phone calls or follow ups

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lynh. Thank you for your feedback. I am sorry to hear that you have not been pleased with the plumbers. I would be happy to speak with you regarding any unresolved issue.

Dec. 8th, 2021

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Verified Customer

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Daniel LoTempio Iowa City, IA

Fast response to service calls with plumbers and heating.

2 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2021

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Verified Customer

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David Hogan Miramar Beach, FL

It is hard to get your suppliers to respond quickly, no matter the problem

2 years ago

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Verified Customer

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John Russell Killeen, TX

I had my refrigerator repaired 5 times by 4 different repairmen and can't get it coded out or replaced

2 years ago

Reply from American Home Shield

Hi John. Thank you for bringing your concerns regarding your refrigerator to our attention. I would be happy to speak with you further regarding this matter.

Nov. 30th, 2021

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Verified Customer

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Youlander Carson

Great Customer service and Technician was punctual.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 14th, 2021

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Verified Customer

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Barbara D Stanard Hyattsville, MD

Many times American Home Shield did not complete my job request.

2 years ago

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Verified Customer

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SOLOMON AYANAW HABTU Herndon, VA

response and solve my home appliance issues

2 years ago

Reply from American Home Shield

Hi Soloman,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 1st, 2021

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Verified Customer

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Michael Priest Hewitt, TX

Service techs are usually able to resolve problem.

3 years ago

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Patty Bowen Harrisburg, PA

It seems the operators do not listen and respond appropriately to an issue.

3 years ago

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stefanie plummer Palm Coast, FL

Good fast service, just price keeps increasing

3 years ago

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Robert Boyles Richland, WA

It has been over 2 months and still waiting on dishwasher to be installed

3 years ago

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Verified Customer

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Devon Escoffery Brooksville, FL

It was a great time talking to each customer service

3 years ago

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Verified Customer

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Corlista H Hardman Cleveland, OH

There when I needed them. Quick responses to my problems.

3 years ago

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Samuel Lynon Enterprise, AL

The service is not always adequate. The quality of all service is not the same.

3 years ago

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Verified Customer

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Celeste Thomas Bakersfield, CA

Timely, professional and completed the job quickly.

3 years ago

American Home Shield Reviews