American Home Shield: Read 34,384 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Patrick Swaney Newburgh, IN

It took months of crap to get them to replace our heat pump. Left us without heat and air for 5 months.

2 years ago

Reply from American Home Shield

Hi Patrick. Thank you for your feedback. I am very sorry to hear it took 5 months to resolve the issue with your heat pump. I can see why that would be frustrating. I would be happy to contact you to discuss this issue further.

Mar. 9th, 2022

check_circle

Verified Customer

star star star star star_border

Bill Branks Allen Park, MI

smooth appointment making and communication

2 years ago

check_circle

Verified Customer

star star star star star_border

Raymond Morrow Kent, WA

Service was good. It took a while, waiting for parts

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ken Hashimoto Las Vegas, NV

Useless, they changed water heater but asked me to pay additional $355 after $125. planning to change.

2 years ago

Reply from American Home Shield

Hi Ken,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Nick Phoenix, AZ

American Home Shield is very expensive and the only home warranty that charges BEFORE service

2 years ago

Reply from American Home Shield

Hi Nick,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star star_border

Judith Smith

Always prompt and very thorough with repairs

2 years ago

check_circle

Verified Customer

star star star star star_border

ANTONINA R ANDERSON Philadelphia, PA

The process was done in a timely manner.

2 years ago

Reply from American Home Shield

Hi Antonina, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Bill Rodriguez San Antonio, TX

Had asked for detail on a recent t transaction and have received no feedback

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Nea Latif Atlanta, GA

Based on the coverage I received, I would have been better off paying out of pocket.

2 years ago

Reply from American Home Shield

Hi Nea, Thank you for bringing this issue to our attention. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Cynthia W Wright Lithonia, GA

I put in 3 different service calls. The last service call or claim was denied by AHS.

2 years ago

Reply from American Home Shield

Hi Cynthia,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

check_circle

Verified Customer

star star star star star_border

Dave Costanzo

Claims paid ratio is good along with good vendors

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Tyler Rist Citrus Heights, CA

Waiting for nearly a month to get my washer fixed with a family of 7. Absolutely ridiculous

2 years ago

Reply from American Home Shield

Hi Tyler,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the washer repairs.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star_border

John Spears Benton, AR

Easy to setup up an appointment on the website.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Barbara Vaupel Emmaus, PA

Takes way too long to complete repairs and they repeatedly fix things that should just be replaced

2 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star_border star_border

Michael Petrescu Mc Kinney, TX

When I had to replace the water heater it took more than a week

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Eunice J Rouse Bowie, MD

Monthly premium has gone up every year and I plan to find new home protection service.

2 years ago

Reply from American Home Shield

Hi Eunice. Thank you for your feedback. We want you to see the value in the coverage we offer. We would be happy to follow up with you to discuss your concerns further.

Mar. 4th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Jacqueline Stanton Glen Burnie, MD

I placed a request for service, yet no one has contacted me or complete this service request

2 years ago

Reply from American Home Shield

Hi Jacqueline,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

David S Hrynda Jacksonville, FL

I called in late Jan for service on my micro wave. It is now Feb 25 and it's still not repaired or working.

2 years ago

Reply from American Home Shield

Hi David,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the microwave repairs.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star_border star_border

RICHARD D GEAR Scottsdale, AZ

They are working on the problem, but it is taking several weeks

2 years ago

check_circle

Verified Customer

star star star star star_border

Cathe Snyder Sarasota, FL

Fast and easy to use the online requests for service.

2 years ago

Reply from American Home Shield

Hi Cathe,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Feb. 21st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Juanita Copeland Charlotte, NC

Horrible treatment by customer service Representative name Fred last week. Still No Service on my claim.

2 years ago

Reply from American Home Shield

Hi Juanita. Thank you for taking time to tell us about your experience. I am sorry to hear that you are not happy with the service you received I would be happy to speak with you to address this matter further.

Feb. 19th, 2022

check_circle

Verified Customer

star star star star_border star_border

Joe Kulikowski Laguna Niguel, CA

Last service call was not resolved due to unprofessional contractor

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Hristina Destin, FL

Terrible and extremely long, took 4 days to receive reimbursement offer when it was supposed to be 24 hours

2 years ago

Reply from American Home Shield

Hi Hristina,
I hate to hear about the delay in service to receive the reimbursement. I would be glad to further assist you and discuss your experience.

Feb. 18th, 2022

check_circle

Verified Customer

star star star star star_border

Roy Warner Dallas, TX

Replacement products need better quality

2 years ago

check_circle

Verified Customer

star star star star star_border

Mischelle Russell Kennewick, WA

The service people have been prompt and professional

2 years ago

Reply from American Home Shield

Hi Mischelle,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 21st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Prakash Dindyal Roosevelt, NY

Good customer service, but the vendors are poor with their experience and service

2 years ago

Reply from American Home Shield

Hi Prakash,
I hate to hear about the delay in service with AHS. I would be glad to further assist you and discuss your experience.

Feb. 18th, 2022

check_circle

Verified Customer

star star star star star_border

Deborah A Allen Hillside, NJ

Great service they send somebody right away love it

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Christine & Peter Baker Olive Branch, MS

5 visits to repair an ice maker in our GE refrigerator and still not done.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joe Monsour Ambridge, PA

3 times here not fixed each company said the other one is responsible for ordering parts mean while washer not fixed

2 years ago

Reply from American Home Shield

Hi Joe. Thank you for taking time to let us know the problem has not been fixed. I would be happy to follow up with and assist with a resolution to the issue.

Feb. 18th, 2022

check_circle

Verified Customer

star star star star_border star_border

Steven Kozak Georgetown, TX

Waiting to make claims on line, but there is no option to since re-keying.

2 years ago

check_circle

Verified Customer

star star star star star_border

Nazaahah Amin Baltimore, MD

the service was next day and was thorough

2 years ago

check_circle

Verified Customer

star star star star star_border

James Long Tucson, AZ

Good experience with recent repair in home.

2 years ago

check_circle

Verified Customer

star star star star star_border

Timothy John Hannon Rancho Cucamonga, CA

Quick and easy to open a request for service

2 years ago

Reply from American Home Shield

Hi Timothy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Jim Fontana, CA

It has been over a month and I'm still waiting on my job to be completed

2 years ago

check_circle

Verified Customer

star star star star star_border

Janine Linda Pierson Ridgefield, WA

This garage door company and employee did a great job.

2 years ago

Reply from American Home Shield

Hi Janine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Amanda Latson Arlington, TX

It was good, technician was good from Swat plumbing

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Saju Skaria Phoenix, AZ

Overall average- expensive too compared to similar companies

2 years ago

check_circle

Verified Customer

star star star star star_border

Sonja wilson Fort Worth, TX

They work with you through your problems

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rick Hester Fuquay-Varina, NC

My refrigerator has been broken for a month, they have tried 4 different appliance company's and it's still not fixed.

2 years ago

Reply from American Home Shield

Hi Rick,
I hate to hear about the delay in service that was experienced to have the refrigerator repaired. I would be glad to speak with you to reach a resolution.

Jan. 25th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jona henry Apache Junction, AZ

Sometimes they send capable contractors and sometimes they don't

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Pharr Andrews Dallas, TX

It is very difficult to resolve contractor issues when they arise.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Erica Fresno, CA

I've been waiting for my heater to be fixed and it's been almost a month and still not fixed

2 years ago

Reply from American Home Shield

Hi Erica. Thank you for bringing this issue to our attention. I am sorry to hear that your heat has not been repaired. I would be happy to speak with you to discuss this matter further.

Jan. 26th, 2022

check_circle

Verified Customer

star star star star_border star_border

Frankie Cummings Savannah, GA

Respone was very fast, but the follow-up is greatly lacking.

2 years ago

Reply from American Home Shield

Hi Frankie. Thank you for bringing your concerns to our attention. I would be happy to look into this issue further and follow up with you.

Jan. 18th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Elizabeth Varner Santa Monica, CA

Have not been able to get a refund for a service I never received despite multiple phone calls. Very annoying.

2 years ago

Reply from American Home Shield

Hi Elizabeth. Thank you for letting us know you have not received a refund you are expecting. I would be happy to look into this issue and follow up with you.

Jan. 18th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen E Mccrillis Casa Grande, AZ

horrible hung up on many times Sending unqualified plumbers took forever It has now been 6 weeks and still not right

2 years ago

Reply from American Home Shield

Hi Karen. Thank you for your feedback. I am sorry to hear that your plumbing issue has not been resolved. I would be happy to speak with you to address this matter further.

Jan. 18th, 2022

check_circle

Verified Customer

star star star star star_border

Shaketha Mikel Houston, TX

AHS quickly responds when called. I appreciate that.

2 years ago

Reply from American Home Shield

Hi Shaketha,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 18th, 2022

check_circle

Verified Customer

star star star star_border star_border

Carl P Bittinger Weirton, WV

Set up to get a new oven talked to representative have it ordered

2 years ago

check_circle

Verified Customer

star star star star star_border

Judy Geisler Auburn Hills, MI

They were helpful and willing to answer my questions.

2 years ago

Reply from American Home Shield

Hi Judy,
We appreciate your feedback and hope you continue to enjoy AHS!

Jan. 19th, 2022

check_circle

Verified Customer

star star star star star_border

jack freinhar Los Angeles, CA

most of their contractors are professional and do the job

2 years ago

Reply from American Home Shield

Hi Jack,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2022

check_circle

Verified Customer

star star star star_border star_border

Beckey Waxhaw, NC

Lack of being able to speak to someone when there is an issue,

2 years ago

American Home Shield Reviews