American Home Shield: Read 34,871 User Reviews From Real Homeowners

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William Pommering El Cajon, CA

The time to set an appointment was quick. The appointment itself was handled quickly, friendly, and repairs were done with a single visit.

3 years ago Edited June 28, 2023

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 12th, 2022

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Nxx Wang Port Jefferson Station, NY

Easy to quote and the price is reasonable. The claim was processed in a timely manner and customer service is very caring

3 years ago

Reply from American Home Shield

HI Nxx, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 26th, 2022

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World Traveler Ashburn, VA

Great company to have for when appliances go bad. It can save headaches and money, a lot cheaper than buying new appliances.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 21st, 2022

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Bradly Wolkis Phoenix, AZ

One of worst experiences with a business, any business, ever. Poor responses. Horrible repair men. Monthly, annual & service charges went up significantly, year after year. With no more anything with the extra high bills It eventually got to the point where I was paying a higher monthly fee and got nothing more for it. So plain and simple, I just dropped them. An excellent decision since I rarely ever used them in the 1st place.

3 years ago

Reply from American Home Shield

Hi Bradly,
Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 8th, 2022

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Lisa King Davis Baton Rouge, LA

We had this contract for several years. Never used their service, however rates increased so we shopped fir better rates. Their CSR dept was amazing

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Russell Vastine Aurora, CO

I like how many different options and plans they have compared to other companies. I like you can look for options in your price range.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Patti Crawford Appleton, WI

I have had AHS. For around 15 years. The customer service is wonderful and they are quick to get service people to the house.

3 years ago

Reply from American Home Shield

Hi Patti, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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anupam sumessur Washington, DC

American Home Shield is very professional amd responsive. They are quick to act and claims are easy to follow on their website. Absolutely love it.

3 years ago

Reply from American Home Shield

Hi Anupam, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Philip Patton Bullhead City, AZ

I have used AHS for nearly 10 years and never have I had any problems. They are quick to respond, and they send quality repair people to do the work

3 years ago

Reply from American Home Shield

Hi Philip, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Samf Pompano Beach, FL

I am very happy with American Home Shield and continue to be a customer. I had a very fast response when I had an issue with my fridge.

4 years ago Edited August 3, 2022

Reply from American Home Shield

Hi Samf, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Tena

I added my comment at the end. I explained my rating.

9 months ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 19th, 2025

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Verified Customer

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Marilyn

I can not get my service because Sears is having a problem but that is not my proplem

9 months ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Melena

The service that AHS provides is dependent on the location.

10 months ago

Reply from American Home Shield

Hi Melena, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 29th, 2025

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Verified Customer

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Grey

Most recent experience with washing machine. I've had to make way too many phone calls on it

10 months ago

Reply from American Home Shield

Dear Grey,
Thank you for making us aware of your most recent AHS experience. We would love to speak with you in an effort to resolve the washer machine issue.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Naitte

This company is a joke ! Every time I Request service At my home - it Gets denied . Go Sick a Lemon

11 months ago

Reply from American Home Shield

Hi Naitte, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Verified Customer

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Patrice

Using AHS is not timely in a 911 issue ! AND there are NO DECENT companies where we live.

11 months ago

Reply from American Home Shield

Hi Patrice, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Verified Customer

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Lisa

I'm not hearing back from homeshield. Our fridge is still broken and will never be right

11 months ago

Reply from American Home Shield

Hi Lisa, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 23rd, 2024

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Melissa Boswell

We have had nothing but trouble with AHS. They send out contractors with one star reviews, they do not fix the problem, and they deny everything.

6 months ago

Reply from American Home Shield

Thank you for taking the time to share your experience with American Home Shield and your claim experience, Melissa. We understand the importance of sending qualified service contractors to our customers' homes and work hard to ensure we are sending the best. If you are having an ongoing issue, please email us at bestco@ahs.com so that we can look into the matter further.

Best Regards,
Drinkard T.

American Home Shield

May. 14th, 2025

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Verified Customer

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Michael

You have taken forever to fix my washer.

1 year ago

Reply from American Home Shield

Hi Michael, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Deep

Good service experience. Rates went up too much at renewal.

1 year ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

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Verified Customer

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Danielle

Everything seems to fall in the "we don't cover that in this instance" on items that they state are covered.

1 year ago

Reply from American Home Shield

Hi Danielle, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Roderick

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Roderick. Thanks so much for leaving a review.

Nov. 14th, 2024

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Verified Customer

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Jeff

I got exactly what I'm paying for with no hassles.

1 year ago

Reply from American Home Shield

Hi Jeff, We appreciate your feedback and hope you continue to enjoy AHS!

Nov. 22nd, 2024

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Verified Customer

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Blaine

Good company but it is getting very expensive

1 year ago

Reply from American Home Shield

Hi Blaine, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

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Verified Customer

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Amanda

Waiting 3 months for a replacement stove is too long. And I still don’t have one. Ridiculous!

1 year ago

Reply from American Home Shield

Hi Amanda, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 12th, 2024

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Verified Customer

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Alicia Branch

Some of the service companies have not been the greatest.

1 year ago

Reply from American Home Shield

Hi Alicia, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 7th, 2024

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Verified Customer

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Tammy Sands

Ripoff, you get a different answer to same question depending on who answers the call.

1 year ago

Reply from American Home Shield

Hi Tammy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 7th, 2024

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Verified Customer

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Barry

Inconsistency in providing timely and quality service providers

1 year ago

Reply from American Home Shield

Hi Barry, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Verified Customer

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Briana

Shouldn't take 2 months to fix a dishwasher. Should have paid for a new one.

1 year ago

Reply from American Home Shield

Hi Briana, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Verified Customer

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Linda Sanchez

Thank you for understanding how my service went.

1 year ago

Reply from American Home Shield

Hi Linda, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Praveena

Satisfied with the Resolution and coverage

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Praveena. Thanks so much for leaving a review.

Oct. 16th, 2024

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Verified Customer

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Santana

Sometime the companies they contract to do the work are less than professional.

1 year ago

Reply from American Home Shield

Hi Santana, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Mary

Good service, good response. Will always use this co

1 year ago

Reply from American Home Shield

Hi Mary, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Tracy

So far every problem I’ve had has been covered.

1 year ago

Reply from American Home Shield

Hi Tracy, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 3rd, 2024

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Verified Customer

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Deborah

Prom, courteous, on task. Didn’t take a long time.

1 year ago Edited October 2, 2024

Reply from American Home Shield

Hi Deborah, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Sam

can not actually speak to a person for customer service problems that aren't on the web site.

1 year ago

Reply from American Home Shield

Dear Sam,
Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,
Victoria

Sep. 9th, 2024

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Verified Customer

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Lakisha

The payments are expensive but AHS never fixes the problem with my appliances. Need to find a new warranty company.

1 year ago

Reply from American Home Shield

Hi Lakisha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 5th, 2024

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Verified Customer

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Gerald M. Smith

I ve had an unresolved issue for more than a year. I have to initate calls to get continued support. RIDICULOUS!!!!

1 year ago

Reply from American Home Shield

Hi Gerald, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Linda

American home shield left me and my family in the heat for more than 10 days I will not recommend them to no one

1 year ago

Reply from American Home Shield

Hi Linda, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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William

The priority of AHS became more about them making money than honest customer service.

1 year ago

Reply from American Home Shield

Hi William, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Jacquelynn Barrington, IL

Sometimes you have to wait 2 weeks for service. Way too long and HVAC freeon is not covered??? Charged me over $800.00

1 year ago

Reply from American Home Shield

Dear Jacquelynn, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Feb. 9th, 2024

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Verified Customer

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Pam Overland Park, KS

Plumbing experiences have been excellent .

2 years ago

Reply from American Home Shield

Dear Pam, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Charlotte Carey Edmond, OK

The pool contractor did an EXCELLENT job!

2 years ago

Reply from American Home Shield

Dear Charlotte, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 6th, 2023

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Verified Customer

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John Pleasanton, CA

Adequate responses to problems/issues I've reported.

2 years ago

Reply from American Home Shield

Dear John, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Patricia Parsippany, NJ

I did not like the length of time required to resolve a problem with my oven.

2 years ago

Reply from American Home Shield

Dear Patricia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Lee Leschper Corpus Christi, TX

we have always gotten our money's worth and then some

2 years ago

Reply from American Home Shield

Dear Lee, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Dana Hougham Bradenton, FL

Overall service is good and helpful ,, good results

2 years ago

Reply from American Home Shield

Dear Dana, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Joseph Paducah, KY

Reputable company that provides quality repairs.

2 years ago

Reply from American Home Shield

Dear Joseph, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Amanda Abrams Houston, TX

Very frequent times we are assigned to poorly rated companies who often just barely get the job done

2 years ago

Reply from American Home Shield

Dear Amanda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 19th, 2023

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Verified Customer

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Lorenzo Gonzales Castle Rock, CO

AHS did NOT respond to my request which I have explained below in my comments.

2 years ago

Reply from American Home Shield

Dear Lorenzo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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