American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Shaunda Trimner Fairfax Station, VA

It didn't work and I e reported it on a previous survey with no response.

2 years ago

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Jeff Bennett Palmdale, CA

Multiple requests for replacing a 32 year old water heater were ignored.

2 years ago

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Jiovani Hernandez Las Vegas, NV

Tried to talk to customer service but their center is in another course making difficult to communicate with agent.

2 years ago

Reply from American Home Shield

Hi Jiovani, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution.

May. 17th, 2022

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Anthony Esposito Henderson, NV

Timelines of repair, inability of AHS to expedite certain repairs ex ac here in NV.

2 years ago

Reply from American Home Shield

Hi Anthony, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 5th, 2022

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Lani Sylvas San Diego, CA

Zero they keep sending contractors that are purposely denying claims, highly unsatisfied with service

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

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Ava m rasheed Midlothian, VA

They are very professional at their jobs

2 years ago

Reply from American Home Shield

Thanks for your positive feedback.

May. 6th, 2022

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Claude Pritchett Murchison, TX

Asked for supervisor because could not understand rep and was denied

2 years ago

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Martin El Paso, TX

Excellent customer service from AHS. The problem ? Service providers.

2 years ago

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Darchel Jones Hallandale, FL

Really have used it but once but the free A/C was great.

2 years ago

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Ethel Norman Clinton, MD

Service technicians are professional and pleasant

2 years ago

Reply from American Home Shield

Hi Ethel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Bart Royal Weatherford, OK

The contractors are good. AHS takes too long to find somebody to do the work

2 years ago

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Marjorie Kingsley White Plains, NY

The rep didn't know A/C annual checkup was included in my policy.

2 years ago

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howard budner Essex, MD

they were unable and unwilling to fix my service call issue for 6 weeks and 10 phone calls

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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P Chu Pleasanton, CA

Ease to schedule, on time and efficient service.

2 years ago

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orville schaller Westland, MI

They are prompt getting a contractor for the problem.

2 years ago

Reply from American Home Shield

Hi Orville, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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Jennifer Thomas

The service was good but I did not get any sort of follow up invoice or written report fro the a/c maintenance

2 years ago Edited January 10, 2024

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Don Durham, NC

Too expensive and have to pay a service fee before they even come out.

2 years ago

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Tracey Gorham La Grande, OR

My biggest complaint is the language barrier when I call customer support.

2 years ago

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Kevin Cnare The Colony, TX

Difficult to communicate with, when service call did not resolve issue.

2 years ago

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Debra Winston Knoxville, TN

Overall good service only problem was wait time

2 years ago

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Gary C. Wells Dayton, OH

AHS PROCESSED MY NEED IN A TIMELY FASHION.

2 years ago

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A San Antonio, TX

Horrible, Deceiving, Service. Would recommend them to anyone that I care about. They weasel out of paying for anything.

2 years ago

Reply from American Home Shield

Hi A,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to assist with a resolution.

May. 5th, 2022

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Cody fabianke Waco, TX

They have terrible contractors and purposely fix as little as possible instead of doing it the right way.

2 years ago

Reply from American Home Shield

Hi Cody, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to assist with a resolution.

May. 5th, 2022

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Verified Customer

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Jackson Colorado Springs, CO

I've been waiting three weeks to get my washer machine fix. Now I have spend money to go to a laundromat.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your Washer. I hate to hear that the issue has not been resolved. I would be happy to assist you with this matter.

May. 5th, 2022

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Verified Customer

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McKoy Millersville, MD

Not great at all been waiting for almost two weeks for an supervisor or anyone from American home shield to call me

2 years ago

Reply from American Home Shield

Hi McKoy. Thank you for letting us know no one has called you back. I would be happy to contact you regarding any unresolved issue.

May. 3rd, 2022

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Jim Merritt Orlando, FL

We have a lot of problems with substandard contractors sent by AHS.

2 years ago

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Robert Doyle Killeen, TX

Excellent customer service. Fast response time for repairs

2 years ago

Reply from American Home Shield

Hi Robert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

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Matt Wood Henderson, NV

Getting a repair person out has been easy.

2 years ago

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Thomas Owen Chesapeake, VA

Ease of having work done and promptness of response

2 years ago

Reply from American Home Shield

Hi Thomas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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John Lamonica Arlington, TX

Customer Service is always friendly and informative.

2 years ago

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Anthony Alcaraz Richmond, VA

great service most of the time. cost is a good deal

2 years ago

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Lindy Brown Raleigh, NC

We are having issues getting our problem fixed and getting the runaround. Need to talk with someone higher up

2 years ago

Reply from American Home Shield

Hi Lindy. Thank you for bringing this matter to our attention. I am sorry to hear you are having trouble getting your issue resolved. I would be happy to speak with you to discuss this further.

Apr. 22nd, 2022

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Liz Montgomery, AL

They did not provide quality only the minimum. . I have been with the company for years going to find a new company

2 years ago

Reply from American Home Shield

Hi Liz, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve. Please provide your property address.

Apr. 22nd, 2022

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Paul Ferguson

Quick response. Helpful and knowlegeable service techs

2 years ago

Reply from American Home Shield

Hi Paul, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Mary Lio

Most repairmen were professional and knowledgeable.

2 years ago

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Mosi Bayo

Prompt response but issue has not been resolved

2 years ago

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Jeffery Morgan

No concern for customers and lack of knowledge and communication. Things change from the contract

2 years ago

Reply from American Home Shield

Hi Jeffrey, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution.

Apr. 15th, 2022

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Darrell W Griffin

the providers you use are not honest and give bad assesments

2 years ago

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Mike Pilch

Easy to schedule, very competent tech repaired dryer

2 years ago

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Jessica Knox

Awesome service, very professional, very informative

2 years ago

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Theresa Beal

Good customer service & completed the job

2 years ago

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Timothy Sean Glaze

follow up, and were able to secure a new furnace for me

2 years ago

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Karen Paxton

Confident repairmen are not taking care of our problems

2 years ago

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Steven Kalani

prompt, finished what was needed, did a good job

2 years ago

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Carl D. COFFMAN

quick, efficient response. ery timely on app't.

2 years ago

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Carl Brewer

Easy process. Knowledgeable contractors. Friendly.

2 years ago

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Lisa. Johnson

Were able to find us a reliable plumber. Fast

2 years ago

Reply from American Home Shield

Hi Lisa, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

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John Andrews

The process is now up to almost 2 months with moo oven. Some staff members are great like Tina

2 years ago

Reply from American Home Shield

Hi John. Thank you for your feedback. I am sorry to hear that you are still without your oven. I would be happy to speak with you to address this matter further.

Apr. 9th, 2022

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Dinah Middleton

They are quick at assigning a contractor to your case but the contractors do not do a good job

2 years ago

Reply from American Home Shield

Hi Dinah. Thank you for your feedback. I am really sorry to hear that you have not been pleased with the service repairs. I would be happy to follow up with you to discuss this issue further.

Apr. 9th, 2022

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Catherine McMullen

Good service, but poor communication with customer service reps on the phone.

2 years ago

American Home Shield Reviews