American Home Shield: Read 34,890 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Gene Spring Hill, FL

Have a problem with oven. Company that was sent to do the repairs, changed two parts. Unit is still not functioning properly. I asked them to leave the ticket open and they have not responded to me. AHS needs to use better service companies to do their repairs. All I'm getting is a bunch of lip service.

8 years ago

star star_border star_border star_border star_border

Chris Lane

Four year subscriber here. A covered item is being denied after 3 American Home Shield contractors have inspected it and turned in claims. The last one was told by AHS that he was too expensive. I have called nearly everyday for 6 weeks and been on hold for 30 minutes to over an hour every time. THE WORST CUSTOMER SERVICE THAT I'VE EVER SEEN.

8 years ago

star star_border star_border star_border star_border

Tammy Woolls Spring, TX

AHS is without a doubt the worst service contact you can purchase. I paid for my contract and come to find out they do not use local contractors in my area, which they use Houston area and they will not come out to mine. Therefore I have paid for a service that I can not use.....REALLY! They have not heard the last of me!

8 years ago

star star_border star_border star_border star_border

Marlene Chin

40 characters cannot due my dissatisfactions any justice. To put it simply, I had to call several times and repeat my situation each and every time. I would assume that proper documentation of my issue was insufficient and the reps had no idea what was going on. And still my situation has not been resolved!!!

8 years ago

star star star star star

Gail Graber De Valls Bluff, AR

dryer quit working and was not repairable. I purchased a new one and was compensated by American Home Shield.

8 years ago

star star_border star_border star_border star_border

Larry K

HORRIBLE HORRIBLE Stupid me I signed up as their rates were all inclusive and reasonable BUT when I needed service all I got was a hold time of 45 minutes and 0 answered. Then I got an auto e mail giving me a provider and guess what the same thing!! Stay away in fact run away from this company Larry K

8 years ago

star star_border star_border star_border star_border

jimmy ingram

This company has very little concerns about your home after yo pay them. I requested a/c service on the 31 jul 2017 and had service company come twice and it has not been repaired as of now and can't get any help from AHS . I'm not pleased at all with service and as of now would not recommend them or service company to anyone.

8 years ago

star star_border star_border star_border star_border

Price Family

We had this company for the first 5 years when we moved into our new house. Our Upstairs AC was not working properly. They found a loophole of some sort to not replace it. They just kept sending contractors out (for a $75 fee) to look at it and tell us that we needed a new one. They never replaced it and we paid 11k for a new one. Our trash compactor stopped working and they said it was our fault it broke and they denied the claim. No explanation.

1 year ago

Reply from American Home Shield

Dear Price Family, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Apr. 26th, 2024

star star star star star

Maria Williams Killeen, TX

This is a good to have to cover for your appliance. It is a trust worthy and they help you when you have problems with your payment.

2 years ago

Reply from American Home Shield

Dear Maria, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 27th, 2023

star star star_border star_border star_border

Vajra Samarasinghe Pompton Lakes, NJ

I've had AHS since 2019. It started off as good deal but overtime many vendors have offered much better packages and no contract deals. While their process to make a claim is easy and convenient; the wait on an assigned contractor is almost 2 days in some cases which is very inconvenient.

2 years ago

Reply from American Home Shield

Dear Vajra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 27th, 2023

star star_border star_border star_border star_border

Laticia C Albuquerque, NM

This review is in regards to customer service. Every time I call I speak with somebody that does not understand what I’m asking and somebody that I also cannot understand. I feel feel like these individuals goes around in circles, repeating my name, and telling me about things that I didn’t ask for in the question. As far as the actual service requests, and the repair specialists they sent out, they have always been wonderful.

2 years ago

Reply from American Home Shield

Dear Laticia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 14th, 2023

star star star star star

David Young Virginia Beach, VA

Home shield is the best home warranty company on the market in my opinion. The customer service is amazing and they are a trustworthy company.

2 years ago

Reply from American Home Shield

David, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 18th, 2023

star star_border star_border star_border star_border

Golf Addict Hyattsville, MD

This company is terrible and one to stay away from. I had a failed water heater and they sent out a tech who was not even a plumber as I observed him and the guy was clueless. After going back and forth with them they claimed the plumbing company had to rearrange all these pipes for nearly $600 to do the install which was a joke and a deflection not to pay. After filing a complaint with the BBB they issued a refund for the water heater because I went ahead and got a real plumber and submitted pictures as evidence. This company is no good and I will advise anyone to stay away

2 years ago

Reply from American Home Shield

Dear Golf, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 8th, 2023

star star star_border star_border star_border

Hortline Manhattan Beach, CA

American Home Shield was our home warranty company b/c my exwife worked there. After she left the true colors came out of the customer service and it was a horrible experience. Apparently its about who you know and not what you pay for.

2 years ago

Reply from American Home Shield

Dear Hortline, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 7th, 2023

star star_border star_border star_border star_border

Aaron young San Diego, CA

Horrible place ac went out no 24hr company they told me to expensive to use and it was going to be 10 or more days before fixed at 120 degrees during summer with 7 dogs and a wife with medical conditions and they didn't cut one day off so 9 days house at 110 inside got a ac company to install in 2 days and asked for reimbursement and they told me know because we didn't use there company someone told me they don't care if you suffer as long as they save money

2 years ago

Reply from American Home Shield

Aaron, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

May. 16th, 2023

star star star_border star_border star_border

Ganiat Harris Silver Spring, MD

The company claims to cover all appliances regardless of age but when our a/c unit required refrigerant was told AHS covers $10 per pound while we are responsible for the other $270 -$280 per pound and our unit needs 5.83 lbs.

2 years ago

Reply from American Home Shield

Ganiat, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 18th, 2023

star star star star star

William Pommering El Cajon, CA

The time to set an appointment was quick. The appointment itself was handled quickly, friendly, and repairs were done with a single visit.

3 years ago Edited June 28, 2023

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 12th, 2022

star star star star star

Nxx Wang Port Jefferson Station, NY

Easy to quote and the price is reasonable. The claim was processed in a timely manner and customer service is very caring

3 years ago

Reply from American Home Shield

HI Nxx, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 26th, 2022

star star star star star

World Traveler Ashburn, VA

Great company to have for when appliances go bad. It can save headaches and money, a lot cheaper than buying new appliances.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 21st, 2022

star star_border star_border star_border star_border

Bradly Wolkis Phoenix, AZ

One of worst experiences with a business, any business, ever. Poor responses. Horrible repair men. Monthly, annual & service charges went up significantly, year after year. With no more anything with the extra high bills It eventually got to the point where I was paying a higher monthly fee and got nothing more for it. So plain and simple, I just dropped them. An excellent decision since I rarely ever used them in the 1st place.

3 years ago

Reply from American Home Shield

Hi Bradly,
Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 8th, 2022

star star star star star

Lisa King Davis Baton Rouge, LA

We had this contract for several years. Never used their service, however rates increased so we shopped fir better rates. Their CSR dept was amazing

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

star star star star star

Russell Vastine Aurora, CO

I like how many different options and plans they have compared to other companies. I like you can look for options in your price range.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

star star star star star

Patti Crawford Appleton, WI

I have had AHS. For around 15 years. The customer service is wonderful and they are quick to get service people to the house.

3 years ago

Reply from American Home Shield

Hi Patti, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

star star star star star

anupam sumessur Washington, DC

American Home Shield is very professional amd responsive. They are quick to act and claims are easy to follow on their website. Absolutely love it.

3 years ago

Reply from American Home Shield

Hi Anupam, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

star star star star star

Philip Patton Bullhead City, AZ

I have used AHS for nearly 10 years and never have I had any problems. They are quick to respond, and they send quality repair people to do the work

3 years ago

Reply from American Home Shield

Hi Philip, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

star star star star star

Samf Pompano Beach, FL

I am very happy with American Home Shield and continue to be a customer. I had a very fast response when I had an issue with my fridge.

4 years ago Edited August 3, 2022

Reply from American Home Shield

Hi Samf, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Tena

I added my comment at the end. I explained my rating.

10 months ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 19th, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Marilyn

I can not get my service because Sears is having a problem but that is not my proplem

10 months ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

check_circle

Verified Customer

star star star star_border star_border

Melena

The service that AHS provides is dependent on the location.

10 months ago

Reply from American Home Shield

Hi Melena, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 29th, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Grey

Most recent experience with washing machine. I've had to make way too many phone calls on it

11 months ago

Reply from American Home Shield

Dear Grey,
Thank you for making us aware of your most recent AHS experience. We would love to speak with you in an effort to resolve the washer machine issue.
Sincerely,
Mariah

Jan. 17th, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Naitte

This company is a joke ! Every time I Request service At my home - it Gets denied . Go Sick a Lemon

11 months ago

Reply from American Home Shield

Hi Naitte, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Patrice

Using AHS is not timely in a 911 issue ! AND there are NO DECENT companies where we live.

11 months ago

Reply from American Home Shield

Hi Patrice, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

star star_border star_border star_border star_border

Melissa Boswell

We have had nothing but trouble with AHS. They send out contractors with one star reviews, they do not fix the problem, and they deny everything.

7 months ago

Reply from American Home Shield

Thank you for taking the time to share your experience with American Home Shield and your claim experience, Melissa. We understand the importance of sending qualified service contractors to our customers' homes and work hard to ensure we are sending the best. If you are having an ongoing issue, please email us at bestco@ahs.com so that we can look into the matter further.

Best Regards,
Drinkard T.

American Home Shield

May. 14th, 2025

check_circle

Verified Customer

star star star star star_border

Jesse

I pay more a lot money than my friends.

1 year ago

Reply from American Home Shield

Hi Jesse, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

check_circle

Verified Customer

star star star star star_border

Mrs.

I like the timely manner that the appointments are made

1 year ago

Reply from American Home Shield

Hi, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

check_circle

Verified Customer

star star star star star_border

Michael

You have taken forever to fix my washer.

1 year ago

Reply from American Home Shield

Hi Michael, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

check_circle

Verified Customer

star star star star star_border

Deep

Good service experience. Rates went up too much at renewal.

1 year ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Danielle

Everything seems to fall in the "we don't cover that in this instance" on items that they state are covered.

1 year ago

Reply from American Home Shield

Hi Danielle, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star star star_border

Roderick

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Roderick. Thanks so much for leaving a review.

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star_border

Jeff

I got exactly what I'm paying for with no hassles.

1 year ago

Reply from American Home Shield

Hi Jeff, We appreciate your feedback and hope you continue to enjoy AHS!

Nov. 22nd, 2024

check_circle

Verified Customer

star star star star star_border

Blaine

Good company but it is getting very expensive

1 year ago

Reply from American Home Shield

Hi Blaine, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Amanda

Waiting 3 months for a replacement stove is too long. And I still don’t have one. Ridiculous!

1 year ago

Reply from American Home Shield

Hi Amanda, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 12th, 2024

check_circle

Verified Customer

star star star star star_border

Alicia Branch

Some of the service companies have not been the greatest.

1 year ago

Reply from American Home Shield

Hi Alicia, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 7th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Tammy Sands

Ripoff, you get a different answer to same question depending on who answers the call.

1 year ago

Reply from American Home Shield

Hi Tammy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 7th, 2024

check_circle

Verified Customer

star star star star_border star_border

Barry

Inconsistency in providing timely and quality service providers

1 year ago

Reply from American Home Shield

Hi Barry, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star_border star_border

Briana

Shouldn't take 2 months to fix a dishwasher. Should have paid for a new one.

1 year ago

Reply from American Home Shield

Hi Briana, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star_border

Linda Sanchez

Thank you for understanding how my service went.

1 year ago

Reply from American Home Shield

Hi Linda, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star_border

Praveena

Satisfied with the Resolution and coverage

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Praveena. Thanks so much for leaving a review.

Oct. 16th, 2024

check_circle

Verified Customer

star star star star_border star_border

Santana

Sometime the companies they contract to do the work are less than professional.

1 year ago

Reply from American Home Shield

Hi Santana, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star_border

Mary

Good service, good response. Will always use this co

1 year ago

Reply from American Home Shield

Hi Mary, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 10th, 2024

American Home Shield Reviews