American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Cecil_whiteaker White, GA

Service provider experienced/had to wait a month for part

2 years ago

Reply from American Home Shield

Hi Cecil, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Don Powell Sylacauga, AL

Most contractors they have selected for us have been good.

2 years ago

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Verified Customer

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Steven Berry Fitzgerald, GA

Phone rep was very helpful, they need to do follow up's

2 years ago

Reply from American Home Shield

Dear Steven, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Kay Terrell Scottsdale, AZ

some of their contractors are great, others not so good

2 years ago

Reply from American Home Shield

Hi Kay, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Jim Wiles Chapel Hill, NC

Necessary repairs made but nit always as quick as desired

2 years ago

Reply from American Home Shield

Hi Jim,
Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Keo Killeen, TX

Works with local well, timely contacted service personnel.

2 years ago

Reply from American Home Shield

Hi Keo, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Jerry Zimprich

Took several days to get AC looked at. 100 degree days

2 years ago

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Jerry Wyatt Missouri City, TX

They usually come through but you have to push.

2 years ago

Reply from American Home Shield

Hi Jerry, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Donald Georgetown, TX

The contractor assigned was accommodating

2 years ago

Reply from American Home Shield

Hi Donald, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Laura ashford Southport, NC

Two times I have called they have been very responsive

2 years ago

Reply from American Home Shield

Hi Laura, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Timothy J Kryger Diamond Bar, CA

I've had fairly good luck with the contractors

2 years ago

Reply from American Home Shield

Hi Timothy, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Darlene Scott Riverdale, IL

representative never came back to the phone after asking me to hold on I was on hold for more then 20 minutes

2 years ago

Reply from American Home Shield

Hi Darlene, I hate to hear about the miscommunication. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your AHS contract number.

Jun. 9th, 2022

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Stephon Cotton Atlanta, GA

They send out unqualified technicians who squeeze you in and tell you anything. Never close to a resolution.

2 years ago

Reply from American Home Shield

Hi Stephon, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number or property address.

Jun. 10th, 2022

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Randy Keck Indianapolis, IN

The gentleman from Hoosier plumbing ripped my linoleum in 2 places and no one did anything about it

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 10th, 2022

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Renea Wood Mesquite, NV

They don't get the best companies to repaid appliances. We wait a LONG time to get repairs.

2 years ago

Reply from American Home Shield

Hi Renea, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS property address.

Jun. 10th, 2022

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Jones Fort Worth, TX

Because I am being charged a service fee for a service I did not order !!

2 years ago

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Verified Customer

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Jeffry Martin Longview, TX

My problem has not been fixed yet. Not enough communication between AHS and me.

2 years ago

Reply from American Home Shield

Hi Jeffry, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to assist. Please provide your AHS contract number.

Jun. 16th, 2022

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Heather Williams Las Vegas, NV

The rep was not helpful & keep repeating himself instead of offering solutions

2 years ago

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Michelle Grove City, OH

Fast service, unable to speak to representative when I had questions.

2 years ago

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Carol Epton Covington, GA

Repair companies did not complete the work corrrctly. 2 work orders for same problem. Problem not solved to date.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 10th, 2022

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Verified Customer

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lawrence r appel Tucson, AZ

Plumber came to house, did notvfix problem satisfactorily and wanted $658 to return and fix another way!

2 years ago

Reply from American Home Shield

Hi Lawrence, , I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced.

Jun. 9th, 2022

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Verified Customer

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Tom Donahue Frisco, TX

Good service but I had to call to follow up.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Verified Customer

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Jennette Rowe Waldorf, MD

I'm pleased with all the services I have had so far.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Gwen Purdy Salem, OR

Service was good. Personnel were courteous

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Damian Groves Argyle, TX

Took awhile to get a contractor. It di work out well.

2 years ago

Reply from American Home Shield

Hi Damian, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Verified Customer

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Barbara Montero Belleville, IL

Not following through on commitment to fix items I was told would be covered

2 years ago

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Verified Customer

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Adam Griffin Mesa, AZ

There was a ton of background noise and I could barely understand her and what she was saying. Not helpful.

2 years ago

Reply from American Home Shield

Hi Adam, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS property address.

Jun. 3rd, 2022

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Verified Customer

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Caleb Fung Carrollton, TX

Found a great contractor to resolve my electrical issue.

2 years ago

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Gladys Gattison Washington, DC

Patients is everything and listening she did both

2 years ago

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frank sabbato Denver, CO

the people that are sent are always prompt and efficent

2 years ago

Reply from American Home Shield

Hi Frank, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Aleksandr Kagan San Francisco, CA

Most our issue with repair has been resolved timely

2 years ago

Reply from American Home Shield

Hi Aleksandr, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

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Verified Customer

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Jerry Roberts Decatur, TX

It got fixed in a timely manner and courteous

2 years ago

Reply from American Home Shield

Hi Jerry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Smruti Jani Clearwater Beach, FL

They reject every claim and only give consideration in 2nd or more attempts

2 years ago

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Christina Mollman Lawton, OK

very slow service! Have to wait on delayed parts cannot use my dishwasher!

2 years ago

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Angela New Braunfels, TX

I never was able to HVAC repair out to my house. I had to call someone myself

2 years ago

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Roy Alexander Columbia, SC

Company said you do not pay for broken pipes. Hope you give my money back!!

2 years ago

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Lynn

Some of the contractor are terrible they need more options to choose from

2 years ago

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Linda DeParto Diamondhead, MS

It's so difficult understanding with such heavy accents from your agents!!!

2 years ago

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Ron Cantwell Saint Louis, MO

Good and bad experience. Needs to communicate with the policy owner.

2 years ago

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Verified Customer

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Oscar Ruiz Miamisburg, OH

Contractors are not knowledgeable about the jobs they are hired for.

2 years ago

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James Byers Moore, SC

Because of an issue that 3 months to resolve. Multiple calls discussing issue with multiple reps and got nowhere.

2 years ago

Reply from American Home Shield

Hi James, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS contract number.

May. 30th, 2022

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Verified Customer

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Jay Lujan Coupeville, WA

Horrible customer service! The people they have have no clue! They repeat the same thing over and over!

2 years ago

Reply from American Home Shield

Hi Jay, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 27th, 2022

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Verified Customer

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Ron G Desoto, TX

I had a water leak and contacted them. Two weeks later I still had the leak and they refused any payment.

2 years ago

Reply from American Home Shield

HI Ron, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide property address or contract number.

May. 27th, 2022

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Verified Customer

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CBruner Palestine, TX

Has been 3 months on a very serious repair claim and still no approval. All I've had is a big run around.

2 years ago

Reply from American Home Shield

Hi C, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS property address.

May. 31st, 2022

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Verified Customer

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Pearl Hughes Saint Louis, MO

The customer service provider (Warren)was very helpful

2 years ago

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Doris Hinojos Apple Valley, CA

Helped us figure which appliance was leaking

2 years ago

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Linda Evansville, IN

The Colin process was seamless and very quick

2 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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EDUARDO J CASTILLO Tampa, FL

The rep explained very well what the problem was

2 years ago

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Walt Meyer Ozona, TX

Problems were resolved even if it took multiple trips.

2 years ago

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Carol A Hopper Georgetown, TX

great in home care but no help with my AC

2 years ago

American Home Shield Reviews