American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Miguel Roman Springfield, MA

In south Texas, ac went out in middle of summer, temp over 100 every day, they quoted at least 10 days for repair.

2 years ago

Reply from American Home Shield

Hi Miguel, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Aug. 19th, 2022

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Verified Customer

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Melissa

My microwave is still broken I’m tired of paying service fees to fix it!

2 years ago Edited October 16, 2024

Reply from American Home Shield

Hi Melissa, Thank you for sharing feedback about your most recent AHS service experience.

Aug. 16th, 2022

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Monday ca Arnold, MD

Waiting time in on phone is too long. Did not like contractor they sent

2 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Maggie Stewart Dallas, OR

Took too many visits to fix heater. Employees sent that were not competent

2 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Beverlee Little River, SC

The service fee us to high and am pay more out of pocket to fix my on service

2 years ago

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Verified Customer

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Karen Clarke Weston, CT

Had trouble on first service but has been good since.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 17th, 2022

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Verified Customer

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Gina McCulloch

Guidance and assistance. Follow up would be appreciated

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 17th, 2022

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Betty Rifford Olathe, KS

Prompt response to send to service company.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 13th, 2022

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Verified Customer

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Beryl Las Vegas, NV

The rep help me and my wife with renewal

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 13th, 2022

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Verified Customer

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Jacqueline Atkins Colorado Springs, CO

Good Service, though sometimes slow. thanx

2 years ago

Reply from American Home Shield

Hi Jacqueline, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2022

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Anthony White Merrillville, IN

Reliable but some service providers are less than excellent

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

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Wanda Weatherspoon Texarkana, TX

They got the problem resolved to my satisfaction.

2 years ago

Reply from American Home Shield

Hi Wanda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 12th, 2022

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Kristin Sines Panama City Beach, FL

When service is requested it is promptly dispatched

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 13th, 2022

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Verified Customer

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Michelle Hermani Nottingham, MD

Quick response to issue. Service done in a timely manner

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

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Verified Customer

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David L. Wright Holliday, TX

The same Sears A&E repairman came twice and the issue is still not resolved. Please send a different repairman.

2 years ago

Reply from American Home Shield

Hi David, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Bernie Hale

Reliable and responsive to any requests in the timely manner

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bernie, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Russell Lucas Canton, OH

Current repair handled unprofessional and incompetent by AHS, repair company is great, experience on phone is terrible

2 years ago

Reply from American Home Shield

Hi Russell, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Leopoldo Sermeno Castro Clovis, CA

no 1st time call resolution, ever, not clear on what's covered or not, hassle dealing with AHS cx service

2 years ago

Reply from American Home Shield

Hi Leopoldo, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Shahe Kupelian Cresskill, NJ

Last experience was horrible. Did not cover something that should have been covered due to plumbers damaging my sink!

2 years ago

Reply from American Home Shield

Hi Shahe, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Dennis Evans Brundidge, AL

I was charged $49.99 per month, $100.00 and $450.00 for service

2 years ago

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Verified Customer

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Maria Dominguez

I have an dishwasher that has yet to be repaired.

2 years ago Edited January 10, 2024

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Verified Customer

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Al Swanegan Lake Saint Louis, MO

Identify the problem and responded rapidly

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Burns Douglasville, GA

Timely service, knowledgeable technician

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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David Ross Braggs, OK

Some contractors are better than others.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Karen Claudia Alexander Brandon, FL

Always came through with good craftmanship

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 10th, 2022

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ToShawn hinton Indianapolis, IN

Decent enough and was on time. Kind of messy but it's fine

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Monte McBride Denison, TX

Very good technician and the coverage paid for itself

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 10th, 2022

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Verified Customer

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Manjusha San Jose, CA

Plumbing partner is horrible, electrical partner is awesome

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 10th, 2022

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Verified Customer

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Trinidad Fresno, CA

Whwn the problem is not fixed on first visit it takes forever to escalate and resolve issue

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 8th, 2022

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Verified Customer

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Beth Solem Scottsdale, AZ

Having problems with being charged with 2 accounts when I only have one.

2 years ago

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Verified Customer

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Darryl Virginia Beach, VA

Took too long to receive service but once they came problem fixed in 15 min

2 years ago

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Verified Customer

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Jacqueline Brown White Plains, NY

I had to reach out to them 6 times before my issue was resolved.

2 years ago

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Verified Customer

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Willa Houston Waxhaw, NC

File a claim to get my AC fixed. Took over a week to get a contractor out.

2 years ago

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Verified Customer

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Wanzel Jessie Buford, GA

Worst experience ever. On the phone for over 3 hours and six different people and issue still not resolved

2 years ago

Reply from American Home Shield

Hi Wanzel, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Jim McGee Harrisonville, MO

AHS was very responsive and professional

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Pat Foster Bartlesville, OK

Have been able to complete services as requested

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Marion Fay Dickerson Cumby, TX

Poor coverage, questionable service affiliates, customer service lacks knowledge

2 years ago

Reply from American Home Shield

Hi Marion, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Mercedes M Alexander Sherwood, AR

Response time, limited coverage and more out-of-pocket expenses

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 23rd, 2022

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Verified Customer

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Myron S King Birmingham, AL

I had them to a repair a dish washer and to this day does not work properly.

2 years ago

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Verified Customer

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Maxal Atlanta, GA

Customer service sucks and they don't want to pay for anything, and the turnaround time is terrible.

2 years ago

Reply from American Home Shield

Hi Maxal, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 28th, 2022

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Verified Customer

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Tom Spring, TX

Representative knew she could not help me, yet refused to escalate and kept me on the line for at least 30 minutes.

2 years ago

Reply from American Home Shield

Hi Tom, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 28th, 2022

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Verified Customer

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Satish Charlotte, NC

They came out two times and still didn't fix the problem after they found out the problem after a month time

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jul. 28th, 2022

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Verified Customer

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Edward Martinez Henderson, NV

we have had isuies that are still pending, Fix stove in guest house. do a complete final list check!!!.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 28th, 2022

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Verified Customer

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Miguel Felix Sr

It took 3 visits to fix the problem by 2 different companies. Thank

2 years ago

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Verified Customer

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Maria Bidwell

5 star same day service, 4 star, 1,2,3, day service.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Brenda A Davey

Got our AC replaced after 2 weeks of miserable heat

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Zackulyn Hart

Sometimes service partner is good, sometimes not

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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sharon slautman

Easy to use services and issue was fixed.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Barry H Felner

Responsive. Reliable. Value for the money.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Sue Ludwig

They ok conpany. And take care your needs

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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