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American Home Shield Reviews

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8.8

Overall Score

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TERRY PAUL Fresno, CA

Good service; timely and "correct" the first time.

2 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Patricia Williams Jacksonville, FL

Problem resolution , speed and professionalism

2 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Ramatoulaye Toure Harrisburg, PA

Was misinformed about coverage ended up paying $9600 out of pocket when they should have covered.

2 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Thomas A Carbo Pottstown, PA

You don't check on the rating of the people you use our A/C has been broke down more than 3 weeks

2 years ago

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Reply from American Home Shield

Hi Thomas, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Christine and Thomas Sabo Hiram, OH

AHS Fast to charge you but extremely slow in crediting their error.

2 years ago

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Leslie Smart Bixby, OK

They are very slow to respond. I am still waiting for them to ok the repair.

2 years ago

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Charles Davis Killeen, TX

Premiums are always going up! I've waited for a credit for some time now.

2 years ago

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Belinda Jones New Orleans, LA

They use companies with extremely low reviews from other customers.

2 years ago

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Imelda San Ramon, CA

Well I been overcharge on my plan and I have not received my 240.00 for the mistake that was made

2 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Chantal Ewa Beach, HI

Way too much of the time we have problems getting things scheduled and problems addressed.

2 years ago

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Reply from American Home Shield

Hi Chantal, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 18th, 2022

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Gwendolyn Hall Mobile, AL

Over 2 weeks and I still have no contractor to repair my central air conditioner

2 years ago

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Reply from American Home Shield

Hi Gwendolyn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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David Madden Round Rock, TX

easy to use coverage but the deductible is a little high

2 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Griffith Whiteford, MD

The staff that answer the phones are nice.

2 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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LUCY HARPER Canyon Lake, TX

Got a tech for my problem quickly. Good and fast service

2 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Tim Merkley Owensboro, KY

They were very prompt with the service of my air unit.

2 years ago

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Reply from American Home Shield

Hi Tim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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ANNA G MILLER Orangeburg, SC

The job was done timely and the workers were curious.

2 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Jeremy Smith Cedar Rapids, IA

Very easy to schedule and work with!!!!!

2 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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John Fitzgerald Ridley Greensboro, NC

Appointments are too long. It takes too long to get something fixed.

2 years ago

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Donald G Joswick Portage, MI

American Home Shield continues to lose good contacting companies.

2 years ago

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David

Got right on my problem and had acompetent repair man.

2 years ago Edited January 10, 2024

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Joe Houston, TX

The project has not been completed. Fourth time and waiting on a part.

2 years ago

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Ethan Meyer Scottsdale, AZ

Your customer service is terrible. Your vendor was terrible and my AC is still not fixed after more than 7 days.

2 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Juanita Nave Chicago, IL

They claimed my order was closed and three months went by and now I have to still wait 5-10 weeks for a part

2 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Barbara Gilford Grovetown, GA

Always say your contract doesn't cover an item when your contract clearly says it does

2 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Erik Edwards Edmond, OK

2 times the part was incorrectly installed leading to another service call to the house

2 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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maximino e simian Savannah, GA

more than 10 days after service request for broken water heater and problem still not fixed.

2 years ago

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Reply from American Home Shield

Hi Maximino, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 12th, 2022

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Catherine Evans Gresham, OR

My problem is not resolved and I had to call several times and pay two times for the same issue

2 years ago

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Reply from American Home Shield

Hi Catherine, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 12th, 2022

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Laurie Short Little Rock, AR

Will get the job done . Response time is slow but with patience the job is done.

2 years ago

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Reply from American Home Shield

Hi Laurie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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MICHAEL R JOHNSON

booking repair was very easy, service tech LEO was on time clean uniform and truck, easy to deal with fixed issue first time

2 years ago Edited July 7, 2022

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Reply from American Home Shield

Hi Michael, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Jason Robbins Spring, TX

Terrible service, they don't proceed with my claims until second or third-opinions and after I cal repeatedly

2 years ago

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Reply from American Home Shield

Hi Jason, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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Genevieve Highland Park, NJ

They are very professional in dealings with me.

2 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Jenny Torres Tucson, AZ

They always send someone to fix the issue rather qucikly

2 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Leslie snyder Richland, WA

Supposed to have ac tune up but Noone available in the are

2 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Thelma Jones Torrance, CA

On time, repairs completed in a timeless matter.

2 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Bobby Suffolk, VA

No control over their selected contractors that are performing work.

2 years ago

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Wayne Shepard La Crosse, WI

There are some things they won't cover. Period end of story.

2 years ago

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Sandra Rumph Birmingham, AL

Hate to reach on the phone. Does not offer brand match coverage.

2 years ago

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Lawrence Herring Nolanville, TX

because sometime there are language barriers with some of the receptionists

2 years ago

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Frank Tucker Lowndesboro, AL

Been very slow repairing my oven. Over 3 weeks still not repaired.

2 years ago

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Syrophine Lamb Naylor, GA

sometimes the technicians do not call on a timely basis to make an appointment

2 years ago

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Heather Honeycutt Chapel Hill, NC

It's expensive and coverage has some limits that are annoying

2 years ago

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Li Ocean Atlanta, GA

Their contractor rarely finish the job. There's a good chance you'll never get any follow up.

2 years ago

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Reply from American Home Shield

Hi Li, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Dennis Tryon III Triangle, VA

I purchased warranty when I purchased hime. Your company didn't cover the dishwasher.

2 years ago

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Reply from American Home Shield

Hi Dennis, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Dennis Reser Poplar Grove, IL

Contractor didn't show for appointment tool two more weeks before another Contractor was assigned.

2 years ago

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Reply from American Home Shield

Hi Dennis, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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KEITH CLINE Cypress, TX

Very dissatisfied with outcome of A/c repair. Wants to charge me $2700 and AHS only pays $360

2 years ago

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Reply from American Home Shield

Hi Keith, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 4th, 2022

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William crawford Rockledge, FL

this item was fixed promptly and the first time

2 years ago

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Reply from American Home Shield

Hi William, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Richard Spring Las Vegas, NV

Sometimes slow, but satisfied with results

2 years ago

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Reply from American Home Shield

Hi Richard, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Paul Cormier San Angelo, TX

Your company's support has improved in the last yer.

2 years ago

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Reply from American Home Shield

Hi Paul, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Mildred Cleveland Saint Petersburg, FL

Customer service was helpful with our issue

2 years ago

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Reply from American Home Shield

Hi Mildred, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Richard Bleuze El Monte, CA

The person was quick, but did not remove filter and clean

2 years ago

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Reply from American Home Shield

Hi Richard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022