American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Kathy Bellah Roseville, CA

You warranty or insurance plan is only as good as the providers you contract with, and the HVAC contractor in our area is absolutely horrible. For the area, they have reviews of 2. Who would select a company like that with numerous 5 star reviews in the area. They are dishonest and a total scam, and you are too for using them.

5 years ago

Reply from American Home Shield

Hi Kathy,
I hate to hear about your less than satisfactory experience to have the HVAC system repaired. I would be glad to speak with you and discuss the repair cost.

Apr. 27th, 2020

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Jenny Tierney Palm Harbor, FL

Today is the 9th day without hot water and finally they approved the replacement of my water heater, only to be told the soonest the plumber can come is 3 more days. They refuse to call another plumber to come out sooner. American Home Shield is the worst company I’ve ever had to deal with. They don’t even deserve 1 Star.

5 years ago

Reply from American Home Shield

Hi Jenny,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.

Apr. 21st, 2020

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Eloise L Williams Indianapolis, IN

I must say I am very disappointed with the issues I am experiencing with my refrigerator. I called to report a problem at the end of February and to date which is April 16, 2020 my refrigerator is still not fixed and I have been told I need to wait for a part to fix it 4 to 6 weeks. I am sure you can understand my disappointment

5 years ago

Reply from American Home Shield

Hi Eloise,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.

Apr. 17th, 2020

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natisa Cincinnati, OH

Don't waste your time or your Money with this company at ALL customer services SUCKS HOLD times crazy Please don't waste your money with this company go somewhere else I would not give them any stars this company is BAD not in a good way

5 years ago

Reply from American Home Shield

Hi Natisa,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.

Apr. 9th, 2020

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BP Wolcottville, IN

Happy with the results of 2 service calls. VERY UNHAPPY with the fact that AHS renewed my annual contract at a 33% increase in price w/o calling attention to this. Unethical, IMO

5 years ago

Reply from American Home Shield

Hi BP,
We’re sorry to hear of your less than satisfactory experience at American Home Shield. We are committed to providing great customer service and we would like to make things right.

Mar. 31st, 2020

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Eric Redman Parkville, MD

AHS is a wonderful investment for any homeowner. They are provide peace of mind and excellent client care.

5 years ago

Reply from American Home Shield

Hi Eric,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2020

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Chip Charlotte, NC

Absolutely horrible. Had a plumbing problem back in February. The plumber AHS gave us cancelled three times in three weeks. Finally hired our own plumber. Sent invoice they now say they never got. I called to check put on hold for hours. Told checks in the mail then no it's not never got the invoice. It's a complete scam. Save your money they suck

5 years ago

Reply from American Home Shield

Hi Chip,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

Mar. 28th, 2020

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Denise Sanchez Mobile, AL

Everybody I talk to is respectful, courteous and on time. They may not have the answers but they find them.

5 years ago

Reply from American Home Shield

Hi Denise,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 26th, 2020

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Ray Cason Jr. San Clemente, CA

Great Job, took too many days to get someone out here, but they did a good job. The follow was a pro..

5 years ago

Reply from American Home Shield

Hi Ray,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy!

Feb. 21st, 2020

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Goozoo Chatsworth, CA

They are the worst company to deal with. They collect money from you but don't pay back when you have problems. They lie and don't let you cancel account. They will send you to collection and claim that you never cancelled account.

5 years ago Edited September 14, 2021

Reply from American Home Shield

Goozoo,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Feb. 14th, 2020

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Cheri Vargas Ammon, ID

The company always assigns me a contractor immediately and my problem is taken care of in a timely manner.

5 years ago

Reply from American Home Shield

Cheri,
Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Feb. 14th, 2020

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Candice Austin, TX

Time consuming trying to get someone on the phone. Too many phone numbers and buttons to push in the automated system. I purchased the 3x3 plan and read all parts and components covered. All parts and components ARE NOT COVERED.

5 years ago

Reply from American Home Shield

Candice,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. I certainly apologize that you were not happy with the service received. Please provide your covered property address or contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Feb. 14th, 2020

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Christine Cornett Granite City, IL

So on day 8 no heat in February found out they have no intention of covering. I switched to this coverage from Choice Warranty to have professional tech on the job only to have the one who came to my house lie about my furnace and situation to get out of fixing it I guess

5 years ago

Reply from American Home Shield

Hi Christine,
I hate to hear about the delay in service that you have experienced to have the furnace repaired. I would be glad to speak with you and get the issues resolved.

Feb. 10th, 2020

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Michelle Swiderek DeKalb, IL

Aweful company. Have had bad experiences both with getting my ice maker and dishwasher fixed. Dishwasher took over 2 months to get fixed. Ice maker has been in the process of getting fixed since December 26. Contractors I have dealt with were extremely unprofessional. I would not reccomend this company.

5 years ago

Reply from American Home Shield

Hi Michelle,
Thank you providing American Home Shield with feedback about your most recent experiences to have repairs completed. I can understand your frustration with the delay and would be glad to speak with you and get the issues resolved.

Jan. 24th, 2020

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Ephantus G ,

Don't waste your money and time with this company. A lot of stipulations and they are always having a clause why a claim cannot be covered. The contractors they assign take days to come and and they are limited on what they can do.

5 years ago

Reply from American Home Shield

Hi Ephantus,
Your concerns regarding the warranty coverage are essential for AHS to use for improvement. I would be glad to speak with you and discuss the issues.

Jan. 20th, 2020

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Joy Banerjee Fremont, CA

Thanks BestCompany after I put bad review here ahs expedited it. It took long time to repair, but ahs did repair it finally! Thanks. Changing my start rating.

5 years ago

Reply from American Home Shield

Hi Joy,
I hate to hear about the unsatisfactory experience with AHS. I would be glad to speak with you and get the issue resolved.

Dec. 19th, 2019

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Kemi George Houston, TX

I have an upgraded plan and they do not want to cover my AC repair. Been a customer for over 6years. Very disappointed that they want me to pay an additional 700.00 to repair my AC unit. This is the 2nd time this has happened

5 years ago

Reply from American Home Shield

Hi Kemi,
Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.

Jan. 2nd, 2020

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Virginia Beringer

I have had only good experiences with the vendors through AHS. I am glad I have maintained my home warranty.

5 years ago

Reply from American Home Shield

Hi Virginia,
I hope you continue to enjoy your AHS home warranty!

Dec. 30th, 2019

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Peggy Likua Mesquite, NV

Red Desert HVAC was the most knowledgable with our issue Please allow us to use them in the future!

5 years ago

Reply from American Home Shield

Hi Peggy,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience with Red Desert HVAC.

Dec. 30th, 2019

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Laurie M

Super helpful customer service. Replaced my washer after attempts to repair. Everyone helpful and professional.

6 years ago

Reply from American Home Shield

Good afternoon Laurie,
Your feedback is more than appreciated and I hope you continue to enjoy your AHS home warranty!

Dec. 20th, 2019

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Mac Hope Mills, NC

OUTSTANDING SERVICE. WILL NOT HESITATE TO USE AGAIN. WELL WORTH THE MONEY. IF YOU DON'T HAVE IT, GET IT.

6 years ago

Reply from American Home Shield

Hi Mac,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 17th, 2019

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Dena Davis Ontario, CA

AHS is an exceptional home warranty service that services all of your home needs. I recommend AHS to all home owners!

6 years ago

Reply from American Home Shield

Hi Dena,
I would like to thank you for providing feedback about your American Home Shield experience! I hope you continue to enjoy the customer service we provide!

Dec. 16th, 2019

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richard S kane Ponte Vedra, FL

The company selected was very professional and it was obvious they new what the problem was and the fix necessary.

6 years ago

Reply from American Home Shield

Hi Richard,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty!

Dec. 13th, 2019

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Ramin Irving, TX

This company sucks it’s all about denying denying denying your claim and charge it $125 service charge so they don’t come out of their pocket , finding codes that wouldn’t matter working very close with the contractor together try to get and investigate all kind of information to use it against you to deny your claim.

6 years ago

Reply from American Home Shield

Hi Ramin,
Your concerns about your most recent AHS experience are more than understood. I would be glad to speak with you and reach a resolution for the issues that have occurred.

Dec. 7th, 2019

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ALex Rockford, MI

Better go over their contract with a fine tooth comb. Have had AHS for 2 years, filed 3 claims in 2 years and ALWAYS had to pay out of pocket on top of their "service fee". The terms, conditions, and definitions of repair are very broad. They hide behind it.

6 years ago

Reply from American Home Shield

Hi Alex,
Your patronage for the last two years is more than appreciated. I would be glad to speak with you at your convenience.

Dec. 3rd, 2019

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Dustin Keller, TX

I paid extra for my septic system to be covered. A piece on my septic system broke. They sent three plumbers out. The 2nd two had never worked one septic system before. I still haven’t had anyone follow up with me about it. People at the call center. Don’t understand houses or repairs. They just read the notes. Very frustrating.

6 years ago

Reply from American Home Shield

Hi Dustin,
I hate to hear about your experience to have the septic system repaired. I would be glad to speak with you and get the issue resolved.

Nov. 29th, 2019

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Erica Ballenger Johns Island, SC

When you submit a request they state that everything is NOT repairable so they don't actually have to fix anything. Each time they pass you around department to department when you get answers and then finally say their systems are down and they will call back. It's a ping pong game of representatives and they don't want to do the work.

6 years ago

Reply from American Home Shield

Hi Eric,
Your concerns about AHS are more than understood. I would be glad to speak with you and reach a resolution for the issues.

Nov. 26th, 2019

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Curt North Las Vegas, NV

It was easy to get a hold of a Representative when i had my issue. They were friendly and very helpful.

6 years ago

Reply from American Home Shield

Hi Curt,
It is a pleasure to read your feedback about American Home Shield and the customer service that you have experienced. I hope you continue to enjoy!

Nov. 26th, 2019

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Jason A Altadena, CA

He was just so thorough and went above and beyond to make sure my issue was resolved. I am so very appreciative.

6 years ago

Reply from American Home Shield

Hi Jason,
I am glad to hear about your American Home Shield experience and the contractor that completed the repair!

Nov. 21st, 2019

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Paula Marie Los Angeles, CA

The service man was very courteous and helpful. He was able to fix my washing machine in no time at all.Very good work.

6 years ago

Reply from American Home Shield

Hi Paula,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Nov. 19th, 2019

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Philip D Santa Fe, NM

This company is a total scam. Technicians don't fix problems. You call the company they are polite but do not resolve problems. I gave up and paid out of pocket. This is total racket with the Realtors. NO ONE SHOULD USE THEM TO SELL A HOUSE AND NO BUYER SHOULD CARE.

6 years ago

Reply from American Home Shield

Hi Philip,
I hate to hear about your most recent experience and the repairs that were not completed. I would be glad to speak with you and get the issues resolved.

Nov. 14th, 2019

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Katie V. Romeoville, IL

Both times that I have needed service, things have not gone well. No matter how many times I called and asked to speak to a supervisor, I get the runaround. Let’s just say after my contract is up I probably won’t stay.

6 years ago

Reply from American Home Shield

Hi Katie,
I hate to hear that you have not enjoyed American Home Shield and the service we provide. I would be glad to speak with you and assist to reach a better service experience.

Nov. 19th, 2019

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Michael J Krall Austin, TX

Everything was performed (i.e. schedule, quality of work, professionalism) to my complete satisfaction.

6 years ago

Reply from American Home Shield

Hi Michael,
I am pleased to hear about your American Home Shield experience and the company that completed the repair. I hope you continue to enjoy!

Nov. 13th, 2019

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Doug Bullis Richland, WA

Response to requests is very good. Service providers are quick to respond and service is generally provide quickly.

6 years ago

Reply from American Home Shield

Hi Doug,
I am glad to hear about your AHS experience and the contractors that have serviced your home repair needs.

Nov. 9th, 2019

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Paul Binghamton, NY

Have had good luck in the past but current issue is still unresolved. Day 4 and counting. Kitchen sink stoppage took 3 days to get contractor. Drain still stopped up, now leaking into the (finished) basement. Ceiling, wall and carpet all damaged now. Unreal!

6 years ago

Reply from American Home Shield

Hi Paul,
Your concern with the delay in service is understood. I would be gad to speak with you and get stoppage repaired.

Nov. 9th, 2019

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Scott Jessen Dallas, TX

My experience with American Home Shield has been wonderful. They are responsive and willing to help.

6 years ago

Reply from American Home Shield

Hi Scott,
Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield!

Nov. 8th, 2019

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Monica Kill Devil Hills, NC

Robert my technician was professional and communicated with me about when he was arriving. Fixed my problem quickly.

6 years ago

Reply from American Home Shield

Hi Monica,
I am glad to hear about the technician that serviced you and completed the repair! I hope you continue to have a great experience.

Nov. 13th, 2019

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Fred McMann Missouri City, TX

Problem was complex. Chat helped me enter the correct information to cover the facets of the problem

6 years ago

Reply from American Home Shield

Good afternoon Fred,

I am pleased to hear about your experience and the chat representative that assist you with the service claim.

Nov. 8th, 2019

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Mike Roth Manhattan Beach, CA

The two technicians from Sam’s garage door we’re extremely professional. Unfortunately I cannot say that for other vendors that I have dealt with in years past. The best vendors thus far have been Sams garage door and Up to Code Plumbing.

6 years ago

Reply from American Home Shield

Hi Mike,
Your concerns are understood regarding the previous vendors that have serviced your home repair needs. I would be glad to speak with you and get the issue resolved.

Nov. 4th, 2019

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Paula B Plano, TX

American Home Shield has provided excellent service and contractors to take care of my service needs.

6 years ago

Reply from American Home Shield

Hi Paula,
Your feedback is more than appreciated and we are pleased to hear about the repairs that were completed!

Oct. 28th, 2019

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Shirley Newport News, VA

My request for service was handled quickly by American Home Shield. The repair plumber was professional and completed the work in a timely manner

6 years ago

Reply from American Home Shield

Hi Shirley,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Oct. 31st, 2019

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The Pearson Family Apopka, FL

We have been members with AHS 10+ years. The systems for communication can improve but overall they have been very good for my home repairs.

6 years ago

Reply from American Home Shield

Hi Pearson Family,
Your patronage for the past 10+ years is more than appreciated at American Home Shield. We hope you continue to enjoy a great experience!

Oct. 28th, 2019

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Spunky Grandma

I have been with AHS since 2001. I am pleased with their service. All thought I prefer to talk with real people about my repair request.

6 years ago

Reply from American Home Shield

Hi,
Your patronage for the past 18 years is more than appreciated at American Home Shield. We hope you continue to enjoy a great experience!

Oct. 28th, 2019

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helga Mableton, GA

i have used america home shield twice this year. got prompt service in mannerly time. i am satisfied.

6 years ago

Reply from American Home Shield

Hi Helga,
I hope you continue to have more great experiences and enjoy American Home Shield!

Oct. 23rd, 2019

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Matthew Johnson North Brunswick, NJ

Bad Experience on 1st time service call. My A/C unit was throwing warm air and AHS sent a Technician from Sal S's Temprite Heating & Cooling, the technician came and said in his invoice "found leak in Evap Coil unrepairable" It is a RF410a unit and the coil can be replaced. AHS rejected my claim and said there is no coverage.

6 years ago

Reply from American Home Shield

Hi Matthew,
Your concerns are understood regarding the delay in service that was experienced. I would be glad to speak with you and get the issues resolved.

Oct. 17th, 2019

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Tom Alexandria, VA

Zero stars. WORST customer service from off-shore call center. Contractors they send out try to extort money for “uncovered” parts and then refuse to do the job. Can not ever talk to anyone. Awful Awful Awful Wish zero was an option

6 years ago

Reply from American Home Shield

Hi Tom,
I hate to hear about your most recent experience and the non covered cost. I would be glad to speak with you and get the issue resolved.

Oct. 17th, 2019

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Paul Frank Pearland, TX

Rip off, Rip Off, Rip Off, They charge the premium upfront, then make you pay a $100.00 service so someone can come out and tell you that you appliance is too old and not covered. The refuse to refund my premium that would have paid for a replacement appliance . Please do not use these people

6 years ago

Reply from American Home Shield

Hi Paul,
Your concerns regarding the service request denial are understood. I would be glad to speak with you and reach a resolution.

Oct. 14th, 2019

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Kay Riverside, CA

We have had AHS for years and have always had a good experience. No matter the problem they have been so helpful.

6 years ago

Reply from American Home Shield

Hi Kay,
Your patronage over the years is more than appreciated. I hope you continue to enjoy your American Home Shield warranty!

Oct. 9th, 2019

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Michael Gleason Schaumburg, IL

Igor, was timely, professional, and courteous. He even took the time to quote us a great price on a new HVAC system.

6 years ago

Reply from American Home Shield

Hi Michael,
Thanks for letting us know about the technician that serviced your home repair. Taking care of our customers is the main goal here at American Home Shield. We hope you continue to enjoy!

Sep. 26th, 2019

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Tomiko Chavis Sugar Land, TX

The longer you have the policy; the worse the service is. I am having AC issues and they have supported a vendor that is trying to screw me by charging me for a bunch of non covered items that the second opinion said that I did not need. So, I paid the service fee twice as the BIG issue is the same.

6 years ago

Reply from American Home Shield

Hi Tomiko,
I most certainly hate to hear about your American Home Shield experience and the issues that have occurred. I would be glad to speak with you and reach a resolution for the air conditioner that needs to be repaired.

Oct. 8th, 2019

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