American Home Shield: Read 34,312 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Al Swanegan Lake Saint Louis, MO

Identify the problem and responded rapidly

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Burns Douglasville, GA

Timely service, knowledgeable technician

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

David Ross Braggs, OK

Some contractors are better than others.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Karen Claudia Alexander Brandon, FL

Always came through with good craftmanship

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 10th, 2022

check_circle

Verified Customer

star star star star star_border

ToShawn hinton Indianapolis, IN

Decent enough and was on time. Kind of messy but it's fine

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Monte McBride Denison, TX

Very good technician and the coverage paid for itself

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 10th, 2022

check_circle

Verified Customer

star star star star star_border

Manjusha San Jose, CA

Plumbing partner is horrible, electrical partner is awesome

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 10th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Trinidad Fresno, CA

Whwn the problem is not fixed on first visit it takes forever to escalate and resolve issue

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Beth Solem Scottsdale, AZ

Having problems with being charged with 2 accounts when I only have one.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Darryl Virginia Beach, VA

Took too long to receive service but once they came problem fixed in 15 min

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Jacqueline Brown White Plains, NY

I had to reach out to them 6 times before my issue was resolved.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Willa Houston Waxhaw, NC

File a claim to get my AC fixed. Took over a week to get a contractor out.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Wanzel Jessie Buford, GA

Worst experience ever. On the phone for over 3 hours and six different people and issue still not resolved

2 years ago

Reply from American Home Shield

Hi Wanzel, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

check_circle

Verified Customer

star star star star star_border

Jim McGee Harrisonville, MO

AHS was very responsive and professional

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Pat Foster Bartlesville, OK

Have been able to complete services as requested

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Marion Fay Dickerson Cumby, TX

Poor coverage, questionable service affiliates, customer service lacks knowledge

2 years ago

Reply from American Home Shield

Hi Marion, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Mercedes M Alexander Sherwood, AR

Response time, limited coverage and more out-of-pocket expenses

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Myron S King Birmingham, AL

I had them to a repair a dish washer and to this day does not work properly.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Maxal Atlanta, GA

Customer service sucks and they don't want to pay for anything, and the turnaround time is terrible.

2 years ago

Reply from American Home Shield

Hi Maxal, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Tom Spring, TX

Representative knew she could not help me, yet refused to escalate and kept me on the line for at least 30 minutes.

2 years ago

Reply from American Home Shield

Hi Tom, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Satish Charlotte, NC

They came out two times and still didn't fix the problem after they found out the problem after a month time

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jul. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Edward Martinez Henderson, NV

we have had isuies that are still pending, Fix stove in guest house. do a complete final list check!!!.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Miguel Felix Sr

It took 3 visits to fix the problem by 2 different companies. Thank

2 years ago

check_circle

Verified Customer

star star star star star_border

Maria Bidwell

5 star same day service, 4 star, 1,2,3, day service.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Brenda A Davey

Got our AC replaced after 2 weeks of miserable heat

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Zackulyn Hart

Sometimes service partner is good, sometimes not

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

sharon slautman

Easy to use services and issue was fixed.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Barry H Felner

Responsive. Reliable. Value for the money.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Sue Ludwig

They ok conpany. And take care your needs

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

David Edens

Service was quick and professionally done!

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Marty Patchin

1 was told last month my ac needed to be replaced, but have heard nothing since

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Sallie Hogancamp

The Service has not been completed after 17 days; how can I rate what hasn't been done?

2 years ago

Reply from American Home Shield

Hi Sallie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Gary Catalino

Poor communication! Bad company selection (plumber) definitely read the fine print!

2 years ago

Reply from American Home Shield

Hi Gary, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 22nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Scott Roller

Service rep showed up quickly, but waiting for part for several weeks.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alicia P Pome

I'm paying a lot for people to come out and tell me it isn't covered. So what is the point of this Warranty?

2 years ago

Reply from American Home Shield

Hi Alicia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Rebecca Pendell Garza

always send unprofessional tech , and they dont cover anything that it should cover it just wasting money

2 years ago

Reply from American Home Shield

Hi Rebecca, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jerry bertrand

customer service is the worst attempted to terminate electronics coverage and they did include it

2 years ago

Reply from American Home Shield

Hi Jerry, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Troy Alter

Turned in a repair for my refrigerator over 2 weeks ago and they haven't even come to look at it yet

2 years ago

Reply from American Home Shield

Hi Troy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Ed Pulwer Capistrano Beach, CA

After two visits, the problem was not fixed and I ended up having to hire someone to replace a covered A/C unit

2 years ago

Reply from American Home Shield

Hi Ed, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Ruth Beibers Oroville, CA

was unable to resolve my issue or connect me with a manager. Only repeated the same information over and over.

2 years ago

Reply from American Home Shield

Hi Ruth, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 15th, 2022

check_circle

Verified Customer

star star star star star_border

Alice L Conlin Wilmington, DE

Inconsistent quality of service providers.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Raymond Shelby York Laredo, TX

When something is broken they send someone right away

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Mukherjee Joydeep Cary, NC

Kept sending techs til the problem was fixed!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Rita Larrow Monroe, MI

The service man was very polite and he worked fast

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Patricia Gilbert Dayton, OH

It took multiple calls, waiting for weeks to complete one task

2 years ago

check_circle

Verified Customer

star star star star star_border

Calvin M Ainley Auburn, WA

What they can they did . They were good at their job

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Maria Rivera Fresno, CA

The value of the service is good for the cost.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Kim Smith Elgin, SC

Haven't had any problems, price could be lower

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Barbara Stillwater, OK

managing work orders quickly and efficiently within 8 hours

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Letha Wooldridge Longview, TX

So far I've had no problem. The rep was good.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

American Home Shield Reviews