American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Dr. Annette ArVie Opelousas, LA

It has taken 3 and a half weeks to resolve my problems. I'm not happy and it's been very much an inconvenience

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

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Sandra District Heights, MD

The money that I pay every month, the problem is once I need something replaced it is replaced with cheap products.

2 years ago

Reply from American Home Shield

Hi Sandra, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience. Please provide your AHS contract number.

Sep. 15th, 2022

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Aishah Coley Philadelphia, PA

Vendors' professional skills and experience vary greatly.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Chuck Allaman Englewood, FL

Representatives very polite and helpful alwys.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Nubia Viracacha Clarksburg, MD

I have had good contractors so far and the work was goom

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Jacklin McAtee Birmingham, AL

It takes a long time to get service after you put in the service request.

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Earl McClelland Knoxville, TN

it was difficult getting anything accomplished after numerous calls

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Forrest Johnson Richland, WA

There have been several times they have sent out subpar contractors.

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Carol Jaeger Apple Valley, CA

Needed a repair job done on my stove and the ratings for the contractors they were using are subpar.

2 years ago

Reply from American Home Shield

Hi Carol, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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April Moore Manhattan Beach, CA

Good coverage but slow response some times

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 2nd, 2022

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Nick Popoli Deerfield, IL

Really easy with recent electrical issue

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Sharon de Beck Wilmington, NC

It was easy process and friendly professional technical

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 2nd, 2022

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Carine Mondesir Nottingham, MD

Very responsive to the need of the customer

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 1st, 2022

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Verified Customer

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debbie Saint Louis, MO

The most recent tech was wonderful. Chris was thorough.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 2nd, 2022

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Verified Customer

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Ben H Richmond, VA

Good service but pricing value not great.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 2nd, 2022

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NaTasha Phelps Charlotte, NC

The technicians that come out claim to not be paid well and find reasons not to cover repairs.

2 years ago

Reply from American Home Shield

Hi NaTasha, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Maricile obrien Bradenton, FL

A/C you contracted for didn't bring ladder (used ours), broke lightbulb in attic (didn't replace)

2 years ago

Reply from American Home Shield

Hi Maricile, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Alma Houston, TX

Because the customer service representative "do not listen " to what the problem is.

2 years ago

Reply from American Home Shield

Hi Alma, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

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Verified Customer

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Luciann Smith Trinity, TX

The summer is almost over and my air conditioner has not been fix yet

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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Verified Customer

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Lisa Smith Hartselle, AL

Long wait times. Associates are difficult to understand due to heavy accents

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Joyce Navarro Renton, WA

Took a month before they decided to replace my washer. Once it was decided it took a week plus to get it to my house.

2 years ago

Reply from American Home Shield

Hi Joyce, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your contract number.

Sep. 8th, 2022

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Kathleen Freeman Louisville, KY

The contractor have not reached out to us as of 25 Aug 22 - the contracted was assigned on 16 Aug 22.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 1st, 2022

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Verified Customer

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G. Podaridis

So far everything seems to be seemless and helpful

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 1st, 2022

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Verified Customer

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Carol Reese Saint George, UT

Reasonably responsive and a good contractor network

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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april alcorta San Antonio, TX

I have received timely and professional services.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Mark csaszar Whitehall, PA

I like the company they sent to service my dyer

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Martin G. Seidler Roseburg, OR

Easy to navigate web features, and prompt service repairs

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Darrel Robinson Saint George, UT

We did get a timely response to our need

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Michael Tucker San Angelo, TX

Service was professional and helpful. Issues were resolved.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Rochelle Shields Sherman Oaks, CA

the services were taken care in a quickly matter.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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DENISE Renee ALBALADEJO Saint Peters, MO

It took too long to get repairs done Had to wait for online deliveries

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Karen Gard Woodstock, GA

Ice maker wasn't fixed. Contractor won't be back until next week.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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Abdellatif Ezzaki Rosedale, MD

Ok experience. Call times are not reasonable sometimes but coverage is ok

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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Valerie Blitzer Zephyrhills, FL

Difficult to get them to follow up when you encounter problems with a vendor.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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David Cohen Walnut Creek, CA

Unfortunately, two experiences were the contractor did not fix my items.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

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Verified Customer

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Mike Miller Hayes, VA

most repairs I have had done cost about the same as the deductible I had to pay

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Judith Simpson Bainbridge Island, WA

Because they get a team out to you really fast.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Claudia Olvera Henderson, NV

IT took over 6 months to get my dryer and I had to keep calling you. Why wouldn't you call me at least weekly.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 26th, 2022

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Verified Customer

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Sondra Livingston, TX

The service was delayed by several days, the technician did not finish the job and we still have the same problem.

2 years ago

Reply from American Home Shield

Hi Sondra, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Aug. 26th, 2022

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Verified Customer

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JAMES JALALI Tustin, CA

Never follow through with anything. I was promised credits but I'm still charged. No one can correct my billing.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 29th, 2022

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Tuzzeo Teaneck, NJ

A lot of things AHS use to cover years ago when I signed up with them, they no longer cover

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Aug. 26th, 2022

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Verified Customer

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Christopher J Porikos Winnetka, CA

Very reliable very excellent service and dependability.

2 years ago

Reply from American Home Shield

Hi Christopher,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2022

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Verified Customer

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Darrell Goodin Penn Valley, CA

Qualified service people and responsive.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Karen Hinton Mission Viejo, CA

Greenway is horrible. I would change who you contract out to do the work

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line

Aug. 24th, 2022

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Hoan Toan Phan Annandale, VA

NOT STANDING BEHIND THE WORK OF THE CONTRACTORS THAT ARE SENT IN BY AHS

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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Joseph R Handy Pittsburg, CA

Good customer Service, wait time too long

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Ida Marie Thomas Fresno, CA

I was without air for 11 days and was forced to spend money on a window unit and this company will nor reimburse me!!

2 years ago

Reply from American Home Shield

Hi Ida, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Michael J. Smith Forest, VA

They don't not give the service you need, they have a lot of hidden restrictions

2 years ago

Reply from American Home Shield

Hi Michael, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.

Aug. 19th, 2022

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Denis Jackson Mesa, AZ

Chose a poor plumbing company that messed up job, did 2 recalls, but still had to pay twice to fix issue.

2 years ago

Reply from American Home Shield

Hi Denis, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 19th, 2022

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Verified Customer

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Marci Geary Atkins, IA

Useless. I was having problems with my a c unit an American home shield refuse to pay for the repairs.

2 years ago

Reply from American Home Shield

Hi Marci, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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