American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Ray Kwong Northridge, CA

easy to navigate online service support. Service cojpany got back within 1 day to schedule technician.

2 years ago Edited August 24, 2023

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

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Damiana Potts Oakland, CA

They have always been very quick & helpful. Both times I have had to make a claim they have done a great job of resolving it to my satisfaction.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

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Deborah Platt Yukon, OK

The service and time frame that the tech responded was overwhelming! I needed help immediately and they did just that!

2 years ago

Reply from American Home Shield

Deborah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2023

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Wendy Yates Theodore, AL

We had a plumbing leak that was an emergency. We were still told it would be a business day before we contacted. We. Had to get someone else out to fix it and pay ourselves when it should have been covered.

2 years ago

Reply from American Home Shield

Hi Wendy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 18th, 2023

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Caity Byrne Frederick, MD

We’ve had excellent luck with our home warranty. Most recently, our garbage disposal went out and it was replaced fully and quickly.

2 years ago

Reply from American Home Shield

Caity,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 18th, 2023

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ROCHELLE Charlotte, NC

I had an appointment for dryer vent cleaning that was confirmed via email the day before service was to be done. On the day of service I received a text stating that there was a conflict with scheduling and that my appointment was canceled. No call, no explanation or attempt to reschedule. Very disappointed.

2 years ago

Reply from American Home Shield

Hi Rochelle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Jan. 18th, 2023

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MARTIN Miami, FL

Plumber sent a quote without details of repair. We are not confortable paying for repairs without details. We know the leak location is something they found but since we’re paying customers we would expect more detail so we can understand how the repair will be made and what a warranty period there would be.

2 years ago

Reply from American Home Shield

Hi Martin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Jan. 18th, 2023

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Fred Cavazos Harlingen, TX

The technicians quickly discovered my refrigerator problem, and I was a happy camper within minutes.

2 years ago

Reply from American Home Shield

Fred, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 18th, 2023

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Jeff Reinier Centreville, VA

They have been responsive. They have gotten reputable contractor quickly and services have been done as needed.

2 years ago

Reply from American Home Shield

Jeff, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 18th, 2023

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Cynthia Bartman Grand Rapids, MI

They use terrible service providers who do not even come to your house before deciding what to do. I just had them decide I needed a new appliance and would have to pay over $5600 in non covered fees. The next plumber fixed the problem and it cots me $125. This has become a scam...

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 17th, 2023

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KIMBERLY San Antonio, TX

You guys are doing a great job. All the service providers have been excellent, timely, and professional.

2 years ago

Reply from American Home Shield

Kimberly, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 13th, 2023

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DEBORAH

I've used AHS 4 times now since purchasing my townhouse (built in 2005) and each time it has gone smoothly.

2 years ago

Reply from American Home Shield

Deborah,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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Angela Krout Des Moines, IA

Every time I have called with a problem they have been very quick to get a repairman assigned to come take care of it

2 years ago

Reply from American Home Shield

Angela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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JOAN Fair Lawn, NJ

The worst. Water heater busted in basement. They could not get an emergency assistance. Waited for three days. When calling had to speak with four people - all with scripted answers - to get an answer of you will have to wait until they open

2 years ago

Reply from American Home Shield

Hi Joan, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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ROY Mesa, AZ

AHS is a good company that takes care of it's customers in a timely matter. Very happy with the results.

2 years ago

Reply from American Home Shield

Roy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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CHARLOTTE New Orleans, LA

Delay in coming for first visit, 4 days after refrigerator broke. Then 2 weeks later part arrived and was installed the next day. Much too long.

2 years ago

Reply from American Home Shield

Charlotte,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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GENIA Lincoln Park, MI

I like that someone is sent out to assist don’t like that I’m only able to pay for one appliance that needs assistance

2 years ago

Reply from American Home Shield

Genia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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SIMONE Douglasville, GA

I love the prompt service I receive from AHS. I also love the contractors that you assign to take care of my issues.

2 years ago

Reply from American Home Shield

Simone, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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ATREEIA Oswego, IL

Customer service is excellent and the resolution time received for my home repairs has been outstanding.

2 years ago

Reply from American Home Shield

Atreeia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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Kent Williams Leland, NC

American Home Shield was very proactive in resolving the issue HVAC There were no hidden fees or surprises

2 years ago

Reply from American Home Shield

Kent, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Dave Mesa, AZ

I called AHS about a stoppage; AMPM Plumber came out, said he couldn't reach stoppage with his snake. I ended up calling Deer Valley Plumbing; the guy came out and said the stoppage was 15 feet away and he cleared it up. Cost me $280.

2 years ago

Reply from American Home Shield

Dave, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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Kathy Jo Dunn Los Angeles, CA

We recently had a leak in our house and you sent out two plumbers. Neither one of them were able to find the leak. We called our own plumber out and he found out that the dishwasher is leaking from the very bottom. Now we’re trying to dry everything up before we replace the dishwasher.

2 years ago

Reply from American Home Shield

Kathy, Thank you for letting us know about your concerns regarding your Dishwasher request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 5th, 2023

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WESLEY Columbus, IN

I didn’t like that it took me over 3 weeks to get someone sent out to deal with my issue and I had to call back 3 times to get them to send someone out

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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bridgette cameron Cincinnati, OH

Company worked hard in getting my fridge fixed and received pay out when my fridge couldn't be fixed.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Todd Brown Broken Arrow, OK

AHS poor customer service! If you can speak with anyone and with retention department, the customer service representatives stall. ex: 12/08/22 they scheduled a second service call, 12/28/22 the called and stated they, AHS, cancelled the service dispatch. I had the Platinum Package and AHS finds more ways to get out of their warranty services.

2 years ago

Reply from American Home Shield

Todd, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 29th, 2022

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Carl Wohldmann Saint Charles, MO

Wasn't able to pick out my garbage disposal I wanted. But besides that everything else is well then perfect

2 years ago

Reply from American Home Shield

Hi Carl,
Thank you for your feedback to AHS!

Dec. 22nd, 2022

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Jessica Cantu Austin, TX

I would leave zero stars if I could. Have been without heat for 4 days and the company they sent had a delay and no feedback regarding diagnosis. AHS refused to pay and had to get another company out to fix. Complete waste of money!

2 years ago

Reply from American Home Shield

Hi Jessica, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 22nd, 2022

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Fred J DeSoto, TX

Claim was denied due to their hired pool company technician's incorrect opinion. Pool technician told AHS that filter panels were broken due to unusal wear and tear. Had a different pool company come out and investigate my issue and they indicated that pool filter panels were broken due to usual wear and tear over time.

2 years ago

Reply from American Home Shield

Hi Fred,
Your feedback is greatly appreciated to help us improve your AHS experience. I would be glad to speak with you to assist with a resolution.

Dec. 14th, 2022

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Sylvia Windsor Winchester, VA

Put in a claim was told if i upgraded coverage they would approve claim.They did not . Would not use them. Paid my monthly fee for over a year . And the refused to pay after claim was put in.Rude people. Was told by 4 people after upgrading plan. The claim would be paid.when told supervisor this and they still would not pay. DO USe THEM. THEY lIe

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 18th, 2022

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JLS Alexandria, VA

Last May I had to buy a new A/C unit because AHS kept disapproving, not paying for whatever services/repairs, etc. was need it for my unit. To make things worst I have to start paying almost a $100 per month on my new contract starting in October. I am seriously considering switching to LifeTime Home Warranty.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 30th, 2022

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Michael Reviews New York, NY

Horrific. You pay over a hundred a month then have to pay over a hundred every time you need someone to come out to your home. The customer service people have extremely poor English and hard to understand. You have to not have a job because you can only schedule an appointment from home up until 3:00. This company is a rip off and a joke!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 30th, 2022

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Hey hey Phoenix, AZ

Our A/C has been broken for 3 weeks, we live in Phoenix, Az with temperatures above 110 and American Home Shield will not replace our A/C!! My mother is 75 and I have Type 1 Diabetes!! If you want to live STAY AWAY FROM THIS COMPANY!! There is this little company with an acronym, BBB I think it's time to give them a call!!

3 years ago

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LAWRENCE Mesquite, TX

My air conditioner went out. The compressor went out and I needed a new one. American Home Shield was going to pay for it,but not the Freon. I was going to need 10lbs of Freon. Turns out that the Freon was $150 per pound and they would only pay $10 a pound and I would have to pay for the rest. I had to buy a new air conditioner.

3 years ago

Reply from American Home Shield

Hi Lawrence, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

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Amber Donovan Goose Creek, SC

Very convenient and easy to manage website. AHS and Vendor communicated and was on time and fixed my issues.

3 years ago

Reply from American Home Shield

Hi Amber, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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GARY Oklahoma City, OK

web site is cumbersome; difficulty in getting approval; had to threaten to drop my policy; eventually approved and provider did good job

3 years ago

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Julie A Manion Andover, KS

I really liked their professionalism and their knowledge- we had an issue arise and they took care of it right away!

3 years ago

Reply from American Home Shield

Hi Julie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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ALAN

They say they will repair or replace. When it comes to replace they only authorize about 20% of the actual replace cost. For minor sstuff they are great, lbut for major stuff they are a very major ripp off

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 1st, 2022

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CARRIE Paso Robles, CA

They did not complete a service call and sent out someone who was unable to fix the issue and have never solved the issue. They have said multiple times they were cashing out and then they don’t. I had to call my own plumber and have it fixed on my own plus they charged me $75.

3 years ago

Reply from American Home Shield

Hi Carrie, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 1st, 2022

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Dianna Grable Indianapolis, IN

Horrible company to deal with. It is an American company, but when you call for service, you have to speak to someone in the Phillipines. I am so frustrated with this company. Don't go with this company if all you want are headaches.

3 years ago

Reply from American Home Shield

Hi Dianna, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number or property address.

May. 31st, 2022

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Lauren Frankfort, IL

I had to keep following up with the roofing company to come check my shingles. They didn’t show up 2 times and it was very frustrating.

3 years ago

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TOM Bend, OR

The last two new contracts you have sent me has my correct address but wrong name and wrong phone number. I’ve been with you 6 years same residence. I’m very frustrated.

3 years ago

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JOE Menifee, CA

Tech was very professional and took care of garage disposal not working. Glad we had American shield.

3 years ago

Reply from American Home Shield

Hi Joe, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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SHELIA Pikeville, KY

everything went great and hvac tech was great. thankful for American Home Shield and their amazing service.

3 years ago

Reply from American Home Shield

Hi Shelia, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 26th, 2022

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JEAN Teaneck, NJ

I filed a claim for a broken fridge burned out compressor. I received the Lowes cash card and I thank you.

3 years ago

Reply from American Home Shield

Hi Jean, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2022

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Leanne Leesburg, VA

I have been with AHS for years and the selection of providers has declined over the years the customer service from these providers has also declined.

3 years ago

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Shirley Gainesville, FL

AHS is a scam, save your money. Go with a different company. My dishwasher has been leaking for over a month, the cabinets are wet and baseboard below dishwasher is wet. All these need to be replaced. I will also get mold problems soon. And everyday I call AHS and I get the same excuse that I have to wait.

3 years ago Edited May 27, 2022

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 26th, 2022

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Stacy Vahanian Vacaville, CA

So much better than Fidelity Home Warranty. Easy to file a claim and get a vendor assigned for your problem. I own a house built in 1948 so a home warranty is a must!

3 years ago

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JORGE San Antonio, TX

On 3 May I called to fix my A/C but AHS didn't do anything at all. I ended up paying $1,000 for lodging and ended up paying $7,500 for a new unit. Plus the $75 AHS fee + $511 for freon that it wasn't need it = a total of $8,086 that paid and AHS paid 0 nor assisted me at all.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 24th, 2022

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MARCIA Tyler, TX

I have been without AC for two weeks. It’s been 90° here. I had to go buy a window unit to survive. And now they want to charge more for the next year.

3 years ago

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JOYCE Baltimore, MD

American Home Shield is very professional and recommends good companies to service your home.

3 years ago

Reply from American Home Shield

Hi Joyce, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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