American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Deborah Davis, CA

Vendors are not professional. I am am retired real estate agent

1 year ago

Reply from American Home Shield

Deborah, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 7th, 2023

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Verified Customer

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Galen Rocklin, CA

Prompt service, good result, good company assigned..

1 year ago

Reply from American Home Shield

Dear Galen,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Virginia

Quick to respond and set up service. Very reliable.

1 year ago

Reply from American Home Shield

Virginia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Nicholean Villa Rica, GA

Price often does not reflect actual value. Appointment times can be slow.

1 year ago

Reply from American Home Shield

Nicholean, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Christina Yarnell Pleasanton, TX

Poor tech options. Limited resolution. Call center no help. Call center operators have limited English

1 year ago

Reply from American Home Shield

Dear Christina, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 5th, 2023

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Calvin Norwalk, CA

the company pays for some of the covered items not all the covered ones

1 year ago

Reply from American Home Shield

Calvin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Robert Allan Pyle El Cajon, CA

Fixed problem quickly. Technician was very professional

1 year ago

Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Mario

The company you sent claims that the garage door rails, springs and cables were not covered and made me pay $ 600

1 year ago

Reply from American Home Shield

Dear Mario, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 29th, 2023

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Chavon McNeil Helena, AL

I like AHS overall but would like to see more discounts offered to customers

1 year ago

Reply from American Home Shield

Chavon, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Joel Pousson Kingwood, TX

I have been waiting on a refund from a contractor mistake for over 2 weeks,very disappointed

1 year ago

Reply from American Home Shield

Dear Joel, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Michael Richmond, IN

Ease of claims and value for the money's

1 year ago

Reply from American Home Shield

Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Alan Yockelson San Diego, CA

It has take 2 repair companies and I am still waiting for my washer to be repaired

1 year ago

Reply from American Home Shield

Dear Alan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 21st, 2023

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Verified Customer

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Isadora Hampton Baltimore, MD

Easy access for a service request and status updates

1 year ago

Reply from American Home Shield

Dear Isadora,
Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Raj F CO

We had great experiences with the support staff at AHS.

1 year ago

Reply from American Home Shield

Raj, Dear We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 19th, 2023

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Verified Customer

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Judy Birmingham, AL

Took time to get parts. nice men Wyatt & Sam.

1 year ago

Reply from American Home Shield

Dear Judy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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April

The service call was conducted and conducted successfully.

1 year ago

Reply from American Home Shield

Dear April, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Melinda Meers Melbourne, FL

The work gets done, but not as soon as needed.

1 year ago

Reply from American Home Shield

Melinda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Silvana Sinno Alpharetta, GA

they have a great way of connecting. follow up great.

1 year ago

Reply from American Home Shield

Silvana, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Gia Monroe, NC

No good customer service when exact problem isn’t spelled out

1 year ago

Reply from American Home Shield

Hi Gia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 5th, 2023

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Verified Customer

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Suzanne Winter Garden, FL

The charge for service is too high and the time to get service is too long. The reimbursement is ridiculous.

1 year ago

Reply from American Home Shield

Hi Suzanne, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Shawn Wells Troy, VA

Very friendly and knowledgeable on the job

1 year ago

Reply from American Home Shield

It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Diane Dresden, TN

They were fast and efficient. I recommend them.

1 year ago

Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Rachel Hassall

Out of pocket costs are pretty high I’m considering canceling

1 year ago

Reply from American Home Shield

Hi Rachel,
I hate to hear about your most recent experience. We would be glad to assist you with a resolution.

May. 30th, 2023

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Verified Customer

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Missy Oller Boulder, CO

I love the way ease of using AHS it has been helpful

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Thomas Cypress, TX

Like response time and competent contractors

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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Mary Metairie, LA

Very knowledgeable took care of my issue quickly

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Angie Kingsland, TX

Response to customer complaint was prompt

1 year ago

Reply from American Home Shield

Hi Angie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2023

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Brad Mays Jonesboro, GA

they suck! You only get people in the phillipines when calling and they dont care what you have to say!

1 year ago

Reply from American Home Shield

Brad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 18th, 2023

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Verified Customer

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John Miller Red Bluff, CA

Contractor did not repair appliance and took my payment. AHS did not honor the incomplete work!

1 year ago

Reply from American Home Shield

John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

May. 17th, 2023

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Verified Customer

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Tina Araujo Ashburn, VA

Great value for the expense. I would recommend.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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Seahag Houston, TX

I took over a week to fix my fridge. I think that is unacceptable.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Tamiya M Smith Minneapolis, MN

I have tried to get my fridge fixed for over a week and no supervisor will call me back

1 year ago

Reply from American Home Shield

Hi Tamiya, Thank you for bringing your experience to our attention. I would be glad to speak with you to address the repairs.

Jan. 12th, 2023

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Verified Customer

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Mike Soliman Laguna Niguel, CA

Martin was very good in diagnostic and repairing.

1 year ago

Reply from American Home Shield

Hi Mike, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Lena McLemore Dover, FL

Took a few calls but got problem resolved

1 year ago

Reply from American Home Shield

Hi Lena, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Kerry Easton, MD

The response time is slow and if there is a problem it's very difficult to get help.,

1 year ago

Reply from American Home Shield

Hi Kerry, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Jan. 5th, 2023

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David James Linden, MI

Yearly price keeps going up; I was charged money for parts as well...

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Jennifer Morris Dora, AL

Pro le. Was not fixed.. no follow up.. closed with no explanation

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Verified Customer

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Trishyonna Williams Maumelle, AR

Pretty good and answers pretty fast. Timely and nice

1 year ago

Reply from American Home Shield

Hi Trishyonna, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Verified Customer

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Jennifer Evans Caliente, CA

1)They have trouble getting any service people out here. 2) They tell me I have to find service people.

1 year ago

Reply from American Home Shield

Hi Jennifer, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

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George W. Crump Paducah, KY

Good services, speedy service and satisfying service

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Suzanne Cardwel Montrose Heights, VA

Great customer service and timely response.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Anita Hensley Kansas City, MO

The repair company & repairman was not knowledgeable & unprofessional.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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A. Paige Powder Springs, GA

My overall opinion is low because the prices went up, and coverage quality went down.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Linda North Las Vegas, NV

Because you have contracts with the worst company. Trying to get what they can from the consumer.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 17th, 2022

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Amanda Ingwerson Ceres, CA

I had an emergency, and called plumber first instead of AHS and now it won't be covered

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 19th, 2022

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Verified Customer

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Thomas Lough Vacaville, CA

Mostly good. Great service by the service man who came out

1 year ago

Reply from American Home Shield

Hi Thomas, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Mary Huston Minot, ND

Usually things we quickly resolved. It has gotten better.

1 year ago

Reply from American Home Shield

Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 12th, 2022

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Joel Davidson Phoenix, AZ

Replaced items that failed, pool pump,refrigerator

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Verified Customer

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Carl BRUCE Leedy Leander, TX

Help center in Philippines- no documentation of extra work required, vendor took 2 weeks to return ohonecalls

1 year ago

Reply from American Home Shield

Hi Carl, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

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Jerry thompson Pensacola, FL

It's been over Well over a month since our air conditioner gets fixed three visits three stay at homes no work no pay

1 year ago

Reply from American Home Shield

Hi Jerry, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

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