American Home Shield: Read 34,890 User Reviews From Real Homeowners

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JOHN M CAMPBELL ,

When a company raises its' rates in the middle of your contract & blames it on their vendor, it's time to stop doing business with them. What is the point of having a yearly contract if it can be amended without informing the customer? After being a loyal customer for 10 years, this is inexcusable.

4 years ago

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Adam L Hillsboro, OR

They took money from me for a job, they never completed the job and I never got reimbursed for the money I paid. I've spent countless hours on the phone with them and can get nowhere with them. I will NEVER use this service again. STAY AWAY!!!

5 years ago

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Dwayne Shavers Newark, DE

I have over 2500 sq ft home with a 80 gallon hot water tank. AHS will only replace a my 80 gal with a 50 gal . It is going on 2 weeks waiting on customer service to provide details and compensation for the difference. Old tank is not repairable and now we are stuck waiting on AHS.

5 years ago

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Sonia LE QUILLEUC Houston, TX

Complete disaster. We have a pipe blockage since Sunday. We have cut the water. So we have been out of water in the house for 4 days. We have called at least 5 times Home Shield. They keep putting us on hold. Definitely a rip off. very disappointing customer services.

5 years ago

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Meredith Levert Damascus, MD

Generally I like the easy of scheduling an appointment. I like the fix or replace options. Most of the contractors sent have been profession and have fixed the problem

5 years ago

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Aleric the Goth Colorado Springs, CO

Every time I have called them they have responded quickly and the repair has been done without any problems.

5 years ago

Reply from American Home Shield

Hi Aleric, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Kekere Houston, TX

Ahs is one of the worse warranty company, their customer service agents are one of the worst and poorly trained and rude staff, it’s bad enough majority of them are in India or Asia somewhere. The service company they send to you are usually the worse service company representatives.

5 years ago

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Rawdon Crawley Tampa, FL

Well the warranty does provide a certain amount of peace of mind, far too often service appointments take up to a week. It seems there are not enough qualified technicians and vendors to handle the number of incoming claims.

5 years ago

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Beth Knoche Jacksonville, FL

Excellent service from Beaches A/C, they fixed the problem immediately. The repairman was friendly and professional

5 years ago

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jaakob jaakob Virginia Beach, VA

waiting on call over 3 hours , AHS don't call back , AHS will make it impossible for you to replace essential appliance like oven or stove... AHS ask to take the oven and stove for 5 weeks to repair . stating 5 weeks without oven and stove will force you to buy one.....

5 years ago

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Johnny Ingram Independence, MO

On normal repairs AHS rates 5 Stars. They have some dedicated people to insure you are taken care of.

5 years ago

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Latonya Derricho Stone Mountain, GA

I paid $100 fir a service tech to come out to telll me nothing was wrong with my refrigerator, the outlet needed to be reset. Unacceptable, I would like a refund.

5 years ago

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Don Johnson Moultrie, GA

I have had American home shield for 5 plus years they started off great now the customer service sucks and when you call, the call center is over sea and you can't understand what they are saying. The contractors half won't answer the phone the other half the voice mail is full. I have been waiting for two weeks to get my air and still waiting.

5 years ago

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Daralyn Griffin Tampa, FL

I like that I get a timely response to my service requests and the contractors are always professional.

5 years ago

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Narmina Mollazade ,

Very bad service . Can’t fix washer machine almost for 1 month. I requested to talk to the manager many many times but was ignored. They changed vendor without my knowledge and still no result. Finally I spoke with manager, and no good outcome . The worst one. Going to cancel the contract.

5 years ago

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Molly Fullerton Arnold, MD

Over a month now without AC. 2 separate techs came out and said AC needs replaced. No response from AHS. TWO HOURS on hold... 3 different days they've said they'll call me back and they never do. This is the worst customer service I have EVER encountered.

5 years ago

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Victor Kyler New Castle, DE

So far so good! Had an electrical issue, made the call. Problem fixed within a couple of days. That simple!

5 years ago

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debra hamon Denver, CO

this company bad does not hold there contract. i been fighting with them almost to pay to fix my AC i had to hire lawyer go after them to get my money they owe money, they scram people out they money i have judgement aganist them

5 years ago Edited September 14, 2021

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Kat Clark Chico, CA

AHS has been lovely to work with. They respond quickly, and they truly cover what they say they cover.

5 years ago

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Carlos Bogard AR

They have always been there when I needed them, from a new AC unit to plumbing repairs, they have never let me down.

5 years ago Edited January 10, 2024

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Michael Pender Arlington, VA

I used to like the service years ago. Now it takes months to get something repaired even when it is clearly covered by the contract. I can't recommend the company to anyone until something changes and the service improves again.

5 years ago

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corey goodstein Carmichael, CA

Outrageous! 3-5 hour wait time? This is fraud . This is breach of contact . If a technician cannot repair and item needs to be replaced . Good luck . They put u into a 3-5 hour cue into the so called appliance purchase department, hahahaha . They never answered. Stay away for

5 years ago

Reply from American Home Shield

Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. I also would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance

Aug. 14th, 2020

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Shane Alford Dallas, TX

Its great to have and they are fast to get someone ready for you. Just wish they did something for Active Military.

5 years ago

Reply from American Home Shield

Hi Shane, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Benjamin Christiansen Post Falls, ID

It was a very professional experience, was very happy and they even came and fixed my dryer earlier then first expected

5 years ago

Reply from American Home Shield

Hello Benjamin, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 3rd, 2020

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B Pearland, TX

I am on home currently close to two hours. There has been no communication from AHS for our washer. We have been without a washer for weeks. This is unacceptable. I will not be referring anyone to their business. Look at all the reviews below.

5 years ago

Reply from American Home Shield

I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues with your washer. I have sent a private message with contact information for further assistance.

Aug. 3rd, 2020

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RickT Chattanooga, TN

Never had to use the service. At the time of renewal, the price almost is double, now I am having to look for someone else. I was shocked. $485.37 the first year and they want me to renew at $751.42

5 years ago

Reply from American Home Shield

Hi Rick, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 22nd, 2020

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Ag Ft. Washington, MD

Worst ever experience with any customer service or a contractor. DO NOT CHOOSE! The contractors are just as bad. The plumbing work was not completed, but they had no problem cashing my check. If there was a option for a AERO rating, I sure would use it for this company and its contractors..

5 years ago

Reply from American Home Shield

Hi Ag,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 15th, 2020

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Broderick L Toombs

Slow Service, it has taken up to several months to resolve some of the covered problems that I have started a claim on. Their work is usually top notch whenever it is completed.

5 years ago

Reply from American Home Shield

Hi Broderick,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

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James Shelton

Used to be great, now takes forever to get a phone call answered, takes forever for them to respond, generally customer service has declined tremendously.

5 years ago

Reply from American Home Shield

Hi James,
Thank you for sharing your feedback!

Jul. 15th, 2020

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Cynthia O'Hare

Theyâ€™ve greatly improved their call center response. Also, their service people seem much better.

5 years ago

Reply from American Home Shield

Hi Cynthia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Kris

Because the first time they came they didn't actually fix the problem and the second time they came they didn't even know what the problem was, there was absolutely no follow-up--even though I was told there would be, and yet, both times I had to pay $75, and I've been harassed to rate the company, so here we are.

5 years ago

Reply from American Home Shield

Hi Kris,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 10th, 2020

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Enoryt Diov

They sometimes send out sub-par contractors and lots of failures are not covered. Won't be covering my next home under AHS

5 years ago

Reply from American Home Shield

Hi Enoryt,
Thank you for your feedback!

Jul. 15th, 2020

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Susan Roy

So far they have been very responsive and have taken care of my issues timely and to my satisfaction.

5 years ago

Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Aaron Walinsky

They have been very helpful with our home needs and very informative with every one of our home needs.

5 years ago

Reply from American Home Shield

Hi Aaron,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Janene ulmer

I had added well service rate to my account and was paying 7.00 dollars extra a month for 1 and a half years when I called about a broken well they said it had never been added to my account and they could not do anything. They admitted my account had gone up 18 months back but did not know why.

5 years ago

Reply from American Home Shield

Hi Janene,
I would be glad to speak with you regarding the premium price increase.

Jul. 8th, 2020

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Marcie Johnson

Misunderstanding with work order. Had to threaten to cancel account in ordered for someone to understand what I was talking about.

5 years ago

Reply from American Home Shield

Hi Marcie,
Thank you for your feedback!

Jul. 15th, 2020

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Taylor Taylor Los Gatos, CA

Save your money, hopefully there are better warranty companies out there. Today I sat on hold for 57 minutes before I got a person who could not assist me, so I waited another 25 minutes for yet another person who also could not solve the simple issue.

5 years ago

Reply from American Home Shield

Hi Taylor,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Ivette lyons Jacksonville, FL

It takes an hour to get a representative on the phone. They never follow up on any escalated issues. The vendors they use are terrible. The Plumming vendor damaged our sink and now they don’t answer the phone return any of my phone calls in America’s home shield won’t do anything about it.

5 years ago

Reply from American Home Shield

Hi Ivette,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

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Nancy Valenzuela Clovis, CA

5 weeks to fix A/C. E and E electrical were professional and got the job done.. Not happy with customer service. Being hung up on is degrading. Appreciate someone finally listened and did something Not sure if I'll stay with them. Extremely stressful.

5 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 9th, 2020

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Amber Wingo Galveston, TX

I have AHS on my home and my moms. It has paid for itself repeatedly! Quality contractors and great benefits.

5 years ago

Reply from American Home Shield

Hi Amber,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 29th, 2020

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Virginia Moss Madison, TN

American Home shield is a rip off. Anyway, I cancelled and they are still trying to charge my credit card. I told the credit card company I did not authorize that payment and they have tried like three times. $214 a month for nothing. They are crooks.

5 years ago

Reply from American Home Shield

Hi Virginia,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jul. 1st, 2020

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FR&ED Myrtle Beach, SC

Very responsive with quick turn around times on problems submitted User friendly website Quality repairmen

5 years ago

Reply from American Home Shield

Hi FR&ED,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 26th, 2020

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Diego Garcia-Salcedo Chowchilla, CA

Fast, friendly, efficient service provided by all team members I spoke with. From when I first started my clam.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Diego,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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George L Dickson Chattanooga, TN

I can not recommend American Home Shield. It has been more than 2 months since our initial service request and we are still waiting to have a non-working water heater replaced. Numerous contacts with customer service have been made but no hot water yet! Disappointed!

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi George,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Steve Woods Crofton, MD

going on one month now, since a repairman has come out and informed me that my dishwasher was not repairable due to discontinued parts and still have yet gotten a response or any guidance from American Home Shield as to what action they will be taking. Not a happy customer.

5 years ago

Reply from American Home Shield

Hi Steve,
Thank you for letting us know about the delay in service. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Anita Dowdell Stockbridge, GA

I had AHS for over 25 years. Cancelled them yesterday because they denied paying for my Hot water tank. Their customer service rep said the tank would need to be evaluated. I could not take the chance of having water pour all over my basement. So I got plumber to replace my tank and cancelled the service contracts that I had on two houses.

5 years ago

Reply from American Home Shield

Hi Anita,
Your patronage over the past 25 years is more than appreciated. Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 19th, 2020

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Young Tupelo, MS

We’ve had a good experience with AHS customer service, & also the service providers they have contracted with are professional & prompt.

5 years ago

Reply from American Home Shield

Hi Young,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 13th, 2020

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Jack Morgan New Braunfels, TX

Still waiting for AHS to call me regarding providing appropriate service for our Kenmore Elite dryer. Quality Appliance repair person explained that he could not repair a Kenmore dryer and it would need to be serviced by a Sears services. Still not repaired. Not good warranty service.

5 years ago

Reply from American Home Shield

Good morning Jack,
Thank you for bringing this to our attention. We’re sorry you have had a bad experience. I would be glad to speak with you and assist with getting the dryer repaired sooner.

Jun. 4th, 2020

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Geoffrey Calaway Whitefish, MT

AHS sent repairman for the dryer, he said control board is a problem and will order. He called me back and said AHS is going to get a second opinion,... that was 10 days ago and we have no dryer Horrible service on part of AHS

5 years ago

Reply from American Home Shield

Hi Geoffrey,
We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you to discuss the dryer repairs.

May. 25th, 2020

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Gina villa Madera, CA

Fast and convenient! Hassle free! I highly recommend American Home Shield! Thank you for your help-Gina

5 years ago

Reply from American Home Shield

Hi Gina,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 27th, 2020

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