American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Kevork Reizian

It took them 2 1/2 months to change my AC unit when the average heat was 115 degrees. They did not care, when I told them I am senior with diabetes, have 5 cats . AHS cared less " the company they Fahrenheit from Tulare was hard to work with.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kevork, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Tony Clay Whitson Memphis, TN

The communication process between customers, contractor, and ahs representatives is a great dissconncect.

2 years ago

Reply from American Home Shield

Hi Tony, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Charlie Links Pine, AZ

Their People do not speak good clear English & do not comprehend well.

2 years ago

Reply from American Home Shield

Hi Charlie, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Michele Celestino Chatsworth, CA

Dissapointed with the quality of vendors you use. Wisdom Electrical was good.

2 years ago

Reply from American Home Shield

Hi Michele, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Theadora Peck Shasta Lake, CA

I've been waiting almost 4 months for my new AC/Heating unit

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 21st, 2022

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Stacey Fortner Benicia, CA

It's been good until it's an emergency situation and you need solutions fast

2 years ago

Reply from American Home Shield

Hi Stacey, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Eric S. Telford, PA

AHS has done a good job of meeting my needs.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Susan Berning Portland, OR

Prompt response and great service company

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 21st, 2022

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Mark John Saxton League City, TX

Service is reliable. Website easy to navigate.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 21st, 2022

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Cynthia Rice Detroit, MI

Sone isdues are resolved immediately, some are not.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Lorna Saiz La Quinta, CA

I appreciate the live person that I speak with.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Kathy Schuck Venice, FL

Always raising the rates raised rates for service call nor accommodating at all service people never come prepared

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 20th, 2022

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Verified Customer

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Tony Wood Sykesville, MD

When you review how much I have paid over the past five years and what they have covered, poor!

2 years ago

Reply from American Home Shield

Hi Tony, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Molly Isham Lakeville, MN

Great coverage. Competent service providers.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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JK Riverview, FL

Tech came in, diagnosed and fixed the problem.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Lisa Pete Saint Martinville, LA

Quick service and person was very polite and respectful.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Lovie Anderson Burleson, TX

On time, have to call 2nd time to get job done right. Good

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Curtis little Marion, OH

easyto use but high priced and go up every year

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Kate uruawike-eke Vancouver, WA

good experience repair was completed un a timely manner

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Amanda Long Amarillo, TX

Still waiting for my wash machine and refrigerator to be fixed, going on 3 weeks

2 years ago

Reply from American Home Shield

Hi Amanda, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Oct. 18th, 2022

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Marilyn Rivera Fort Mitchell, AL

SOME TIME IT TAKES LONG TIME FOR THE CONTRACTOR TO ANSWER AND DO THE SERVICE

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 17th, 2022

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adele floyd Antioch, CA

They don't cover anything. I end up paying the amount that I would have paid if I didn't have coverage

2 years ago

Reply from American Home Shield

Hi Adele, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Verified Customer

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Megan Ludwick Phoenix, AZ

The vendors associated with the plans are not accurate when they sell you the plan

2 years ago

Reply from American Home Shield

Hi Megan, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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Verified Customer

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JoAnna Jensen Pleasanton, CA

Contractors seem to be guessing and taking long to find and fix the problem

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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David J Watkins II Columbia, SC

Customer Service, ability to speak with someone not foreign, Umable to get in

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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Judy lieber Goose Creek, SC

They respond quickly although their subcontractor may not.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 10th, 2022

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Verified Customer

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Daryl Brooks Leander, TX

They promptly respond to requests for service.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 10th, 2022

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Bonnie Richey Evans, GA

No options for service people that are reputable when I need a repair and long wait time for repairs to be completed

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 6th, 2022

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Patricia Campbell & Peter Caton Sacramento, CA

It is a shell game. Different repairmen sent for the same problem over a four year or so period.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 6th, 2022

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Verified Customer

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Aaron Welch Hamilton, GA

The process was fairly simple and service went well.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Donna Kirk Chicago, IL

I waited two weeks for my washer to get fix

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Larry D. Sims Aurora, CO

AHS was quick to react to my request for service.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Angela Pittsburg, CA

There's a lack of timely responsivess from contractors who do not follow-up as stated

2 years ago

Reply from American Home Shield

Hi Angela, Thank you for sharing your feedback about your most recent AHS experience and the delay in service. I would be glad to speak with you to address your issues. Please provide your AHS contract number or property address.

Sep. 29th, 2022

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Jennifer W Hurst, TX

Customer service when calling is lacking difficult to understand d

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Sean Clovis, CA

I call them about Ecco pool service and got no response back

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Jeddah Cua Fresno, CA

Because when I had my HVAC checked I paid a lot on top of the service fee

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Kim jackson Napa, CA

There is a dent in my new frig after the microwave repair man left

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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DAVID BODNAR Sun City, AZ

They recommended a roof company for me they came and fixed my roof I still have problems they won't honor the warranty

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 29th, 2022

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Sidney McWhite Cypress, TX

Big ticket repairs require you to include a deposit

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Sandra Carr Midlothian, TX

They get your service scheduled and completed

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Sharon OToole Bradenton, FL

Generally providing good (and quick) service.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 16th, 2022

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Renda Cleveland, OH

Quick and reliable service.No complaints

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 16th, 2022

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William Briwn Waxahachie, TX

Because they sent a knowledgeable contractor.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 16th, 2022

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Verified Customer

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Jennifer Walker

Customer service is lacking, hard to deal with when you call in.

2 years ago Edited September 15, 2022

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Dannah McMichael Lilburn, GA

They raised my rate without communicating with me. I'm moving to home choice

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Emily Boswell Leander, TX

I'm still waiting for my issue to be resolved after 2 service appointments

2 years ago

Reply from American Home Shield

Hi Emily, I hate to hear about your most recent service experience and the delay in service to fix the issues that need to be repaired.

Sep. 20th, 2022

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Debbie Alamo, CA

Problem is not fixed too early to rate ask me when problem is fixed

2 years ago

Reply from American Home Shield

Hi Debbie, Thank you for your feedback about your AHS experience.

Sep. 20th, 2022

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Yf El Paso, TX

It's been over 3 months since I requested ac service and still hasn't been fixed

2 years ago

Reply from American Home Shield

Hi Yf, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution. Please provide your AHS property address.

Sep. 16th, 2022

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debbie gregoire Alameda, CA

my initial clai,m was August 5 still waiting for parts. no oven, no dryer

2 years ago

Reply from American Home Shield

Hi Debbie, I hate to hear about your most recent service experience and the delay in service to fix the issues that need to be repaired. Please provide your AHS contract number.

Sep. 20th, 2022

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Thomas McGraw North Richland Hills, TX

A plumbing company has not replied to phone calls about a defective toilet and you raised your price

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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