American Home Shield: Read 34,312 User Reviews From Real Homeowners

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John Trahan Calera, AL

Fixed quickly and efficiently once the repairman arrived.

2 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Bill Sturdevant Colorado Springs, CO

Very proficient in getting me to the right provider

2 years ago

Reply from American Home Shield

Hi Bill, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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Mary Bulmann Racine, WI

They didn't help me order a dryer that was compatible with my stackable washer

2 years ago

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Lesia Celeste Dunn Dallas, TX

The service was good, but the reps I've spoken with have not been stellar

2 years ago

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Louise Mitchell Rio Vista, CA

The company they sent to do the work had to be called back at least twice.

2 years ago

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Michelle Green Portsmouth, VA

AHS service call response are not consistent, some quick, some not so.

2 years ago

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Verified Customer

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Paul V Marsh Jr Kings Mills, OH

The last company did not show up at all, could not get help from AHS

2 years ago

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Andres Avalos Sahuarita, AZ

The services I was signed for (duct cleaning) apparently are not being honored.

2 years ago

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Patrick Jackson San Antonio, TX

No follow up from contractor. Unable to see support from AHS. Can not talk to live person about complaints

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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Verified Customer

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Bla

The company they sub out to should really be looked into before the work is contracted out.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Verified Customer

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Jacob Sacramento, CA

They did not cover an issue that was listed as being covered. Trying to get any claim covered is a battle.

2 years ago

Reply from American Home Shield

Hi Jacob, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 23rd, 2022

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Verified Customer

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John Pickens, SC

Because it has been over 2 weeks since a technician came out to check what was wrong with my AC unit.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Verified Customer

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Wade Markham Cocoa Beach, FL

Could never get the work done. I was the one calling an following up. It was a black hole experience.

2 years ago

Reply from American Home Shield

Hi Wade, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Carol Coleman Missouri City, TX

My claim was denied based on a lie my home was not struck by a storm witch cause my ceiling fan light to go out

2 years ago

Reply from American Home Shield

Hi Carol, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Judith Gray Bidwell, OH

They do not tell u about your contract they did not do what they said I have been with out air for 3 and 1/2 weeks

2 years ago

Reply from American Home Shield

Hi Judith,
I hate to hear about your most recent service call to have the air conditioner repaired. I would be glad to speak with you to assist with reaching a resolution. Please provide your AHS contract number or property address.

Jun. 23rd, 2022

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Verified Customer

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Stanley May Grovetown, GA

The appointment was scheduled in a timely manner.

2 years ago

Reply from American Home Shield

Hi Stanley, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 16th, 2022

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Verified Customer

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Steve Aucoin Woodstock, GA

Quick response and friendly interactions.

2 years ago

Reply from American Home Shield

Hi Steve, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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Lori Lake Oswego, OR

Immediate response and got the problem fixed

2 years ago

Reply from American Home Shield

Hi Lori, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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Deborah C Carethers Canal Winchester, OH

Service call was professional and timely .

2 years ago

Reply from American Home Shield

Hi Deborah, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 31st, 2022

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Verified Customer

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Brian Jackson Aurora, IL

My installment continues to increase that's why I'm cancelling

2 years ago

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Joseph Calandrelli

Very helpful but vendors used are limited in scope and can be very useless

2 years ago

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Rebecca J Keenan Glenshaw, PA

could hardly make out what the customer support agent was saying, bad English

2 years ago

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Verified Customer

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sandra Casa Grande, AZ

had them in the past, very easy to work with

2 years ago

Reply from American Home Shield

Sandra, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Darla C. Reid Corpus Christi, TX

I was provided incorrect information from a representative. I have been waiting 4 days for a supervisor to contact me.

2 years ago

Reply from American Home Shield

Hi Darla, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.

Jun. 16th, 2022

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Verified Customer

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Pavla Pletkova Chantilly, VA

Vendor didn't show to compete work and AHS blew me off three times to get my leaking water heater fixed.

2 years ago

Reply from American Home Shield

Hi Pavla, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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Verified Customer

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Ernest Escarcegs Tucson, AZ

Time delays fixing and resolving issues. It has been a bad experience when you need something done.

2 years ago

Reply from American Home Shield

Hi Ernest, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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Verified Customer

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Pollyanna Germann Eufaula, AL

Don't fix the same returning problem already paid for, slow to return calls about current problems

2 years ago

Reply from American Home Shield

Hi Polyanna, I hate to hear about your American Home Shield service experience and the issues that have occurred.

Jun. 17th, 2022

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Verified Customer

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David Alvarez Chelsea, AL

I had to call and get information instead of being contacted with the info, very unprofessional.

2 years ago

Reply from American Home Shield

Hi David,
Hi David, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number.

Jun. 17th, 2022

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Verified Customer

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sheilla Dior Reed-High Aurora, CO

Spends too many times sending contractors out to fix the same problem

2 years ago

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Verified Customer

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Cecil_whiteaker White, GA

Service provider experienced/had to wait a month for part

2 years ago

Reply from American Home Shield

Hi Cecil, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Verified Customer

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Don Powell Sylacauga, AL

Most contractors they have selected for us have been good.

2 years ago

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Verified Customer

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Steven Berry Fitzgerald, GA

Phone rep was very helpful, they need to do follow up's

2 years ago

Reply from American Home Shield

Dear Steven, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Kay Terrell Scottsdale, AZ

some of their contractors are great, others not so good

2 years ago

Reply from American Home Shield

Hi Kay, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Verified Customer

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Jim Wiles Chapel Hill, NC

Necessary repairs made but nit always as quick as desired

2 years ago

Reply from American Home Shield

Hi Jim,
Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Verified Customer

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Keo Killeen, TX

Works with local well, timely contacted service personnel.

2 years ago

Reply from American Home Shield

Hi Keo, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Verified Customer

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Jerry Zimprich

Took several days to get AC looked at. 100 degree days

2 years ago

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Verified Customer

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Jerry Wyatt Missouri City, TX

They usually come through but you have to push.

2 years ago

Reply from American Home Shield

Hi Jerry, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Verified Customer

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Donald Georgetown, TX

The contractor assigned was accommodating

2 years ago

Reply from American Home Shield

Hi Donald, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Verified Customer

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Laura ashford Southport, NC

Two times I have called they have been very responsive

2 years ago

Reply from American Home Shield

Hi Laura, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Verified Customer

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Timothy J Kryger Diamond Bar, CA

I've had fairly good luck with the contractors

2 years ago

Reply from American Home Shield

Hi Timothy, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Verified Customer

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Darlene Scott Riverdale, IL

representative never came back to the phone after asking me to hold on I was on hold for more then 20 minutes

2 years ago

Reply from American Home Shield

Hi Darlene, I hate to hear about the miscommunication. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your AHS contract number.

Jun. 9th, 2022

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Verified Customer

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Stephon Cotton Atlanta, GA

They send out unqualified technicians who squeeze you in and tell you anything. Never close to a resolution.

2 years ago

Reply from American Home Shield

Hi Stephon, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number or property address.

Jun. 10th, 2022

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Verified Customer

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Randy Keck Indianapolis, IN

The gentleman from Hoosier plumbing ripped my linoleum in 2 places and no one did anything about it

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 10th, 2022

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Verified Customer

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Renea Wood Mesquite, NV

They don't get the best companies to repaid appliances. We wait a LONG time to get repairs.

2 years ago

Reply from American Home Shield

Hi Renea, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS property address.

Jun. 10th, 2022

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Verified Customer

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Jones Fort Worth, TX

Because I am being charged a service fee for a service I did not order !!

2 years ago

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Verified Customer

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Jeffry Martin Longview, TX

My problem has not been fixed yet. Not enough communication between AHS and me.

2 years ago

Reply from American Home Shield

Hi Jeffry, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to assist. Please provide your AHS contract number.

Jun. 16th, 2022

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Verified Customer

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Heather Williams Las Vegas, NV

The rep was not helpful & keep repeating himself instead of offering solutions

2 years ago

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Verified Customer

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Michelle Grove City, OH

Fast service, unable to speak to representative when I had questions.

2 years ago

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Verified Customer

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Carol Epton Covington, GA

Repair companies did not complete the work corrrctly. 2 work orders for same problem. Problem not solved to date.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 10th, 2022

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Verified Customer

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lawrence r appel Tucson, AZ

Plumber came to house, did notvfix problem satisfactorily and wanted $658 to return and fix another way!

2 years ago

Reply from American Home Shield

Hi Lawrence, , I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced.

Jun. 9th, 2022

American Home Shield Reviews