American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Reed Bountiful, UT

We requested service. When they couldn’t provide service, we ended up going with a separate company. Almost two months later and ten hours on the phone, they are still trying to collect $80 for service not received. Based on an hourly rate, I’m tempted to send them a bill for my time. AWFUL customer service.

6 years ago

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Steve Brannen Madison, AL

This is most awful company I had ever dealt with. They keep you on hold forever and never keep their promises. I never got a copy of my contract after requesting a copy three times. The vendors then send to your house are not reputable. Make sure to check all reviews from all websites about this company. BUYER BEWARE

6 years ago

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Alan San Francisco, CA

Very professional, courteous, knowledgeable, and has very credible service contract service providers.

6 years ago

Reply from American Home Shield

Hi Alan,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. We are glad to hear about the contractor that serviced your home.

Jun. 18th, 2019

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Miranda Patton

Had a contract with them. They sent subpar vendors whose goals were always to maie sure American Homeshield didnt have to cover anything. Basically, you pay AHS to dictate who works on your house and still have to pay out the nose because they will find a way not to cover anything.

6 years ago

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Ben Dallas, TX

Sal, the technician, was very knowledgeable and experienced, and easily diagnosed and repaired the problem. Thank You

6 years ago

Reply from American Home Shield

Hi Ben,

It is a pleasure to read about your American Home Shield experience and the technician that serviced you!

Aug. 27th, 2019

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Vicki Apple Valley, CA

On time, called before arriving, had the fauset for kitchen on his truck. Cleaned up. Pleased with our service..l

6 years ago

Reply from American Home Shield

Hi Vick,i,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

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John Green Bay, WI

I had a lot of questions and they were all answered. The 2 people I communicated with were professional and honest.

6 years ago

Reply from American Home Shield

Hi John,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Connie Gordon Spring, TX

American Home Shield was prompt and professional. The repair required a part, which they were able to get immediately.

6 years ago

Reply from American Home Shield

Hi Connie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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joyce Houston, TX

We were very please with the quick response from AHS. The service man was very professional and knew what he was doing.

6 years ago

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Deborah Gish Valrico, FL

American Home Shield prices are reasonable and when I need service they got someone to my home the next day.

6 years ago

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rdionner Crescent City, CA

After 3 months and 1 week my range is still not completly repaired and no action on AHS part. After 2 months and 1 week my refridgerator has not been repaired at all and no response on AHS part. All they can tell me is sorry sorry sorry but nothing is getting done. Very poor service.

6 years ago

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Ed Whitesboro, TX

Excellent and quick support. Ensured the contractor completed the job to completion. Great follow up.

6 years ago

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Karyn Keating-Volke College Park, MD

AHS took my problem seriously, as it meant no heat. They arranged to have a HVAC technician out the very next day.

6 years ago

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J Sirhan Charlotte, NC

The service fee is too high. Many times the service company doesn’t have the parts needed for a repair and takes days to get them.

6 years ago

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Connie Sanford, NC

They are knowledgeable about their insurance and the systems it covers. They will arrange for service right away,

6 years ago

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Phillip Smitt La Vernia, TX

Terrible customer service and very expensive. I have two accounts with American Homshield since 1998. When my renew comes up this year I will be choosing another warranty company like Choice warranty. To bad I did like AHS for all those years. They need to look at completion and see what mistakes they are making.

6 years ago

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Michellerenee Hanson

The customer service agent took care of me with a friendly attitude, she was fast at finding a service agent for me.

6 years ago

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MICHAEL Richardson LONG Pflugerville, TX

Excellent contractors, response time, and quality of repair/replacement of our microwave, wall oven, and ice maker.

6 years ago

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Phillip Haynes Chesapeake, VA

I got an amazingly fast and good plumber after I requested assistance from American Home Shield. Well worth it!

6 years ago

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DR North Las Vegas, NV

Gas furnace went out and the tech was home in less than 48 hrs after I opened the visit online. Fast...

6 years ago

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Fishwater15 Poquoson, VA

Best Home Warranty Company! Always send the most qualified repair companies! Fast Friendly and efficient!

6 years ago

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Chris Indian Trail, NC

Seamless. Asked for service through their portal and got a call within 24 hours. Fixed in 48 hours. Well worth money !

6 years ago

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Robert Lake Jackson, TX

Good response time, friendly technicians, the only questions is why the companies that came out to do the repairs were not local.

6 years ago

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Darwin Stevens Herculaneum, MO

I've had to use them twice. Both times they were professional and fast to respond and come to fix the problem.

6 years ago

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Jeff Carter Englewood, NJ

I needed same day service on a plumbing issue and within 1 hour a plumber responded. Excellent response!!!

6 years ago

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CM Boston, MA

AHS makes every effort to locate a vendor to perform the necessary service needed to repair your covered item.

6 years ago

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Linda Hummelstown, PA

Don't waste your money, they take forever to have repairs completed (you have to beg them to come back after initial visit). If item is determined non repairable will take months to get a replacement and don't even bother with cash out option, they will never reimburse you for agreed price.

6 years ago

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JAIVARN Gainesville, FL

I would not recommend any one to go with AHS Very very poor customer service , Billing department does not care and not taking to Sales. Sales people are charging without your permission .please stay away and save your Money

6 years ago

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Monica Meza Chula Vista, CA

Don’t buy home insurance from this company,very poor customer service ,they’ll leave you waiting on the phone line for hours ,they’ll only answer the phone if your buying insurance BUT not for service.PLEASE do your self a favor and stay away.

7 years ago

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Wheryford Lodi, CA

When we had a claim for a water heater problem. The plumber said he would replace the water heater but he attacked on over $1000 of modifications that were not required. Also another plumber said it was just a leaky valve. And the water heater was just fine

7 years ago

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Victoria McCornell Jenkinsville, SC

Trusting that AHS, would be there for me is an understatement, they do not care what situation they leave you in, but that fee will come out of your account every month, the customer service is a nightmare, do not return calls but lie and say they did, not understanding at all. Coverage is staged and not honored, it is a scam.

7 years ago

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William F Butler Gilbert, AZ

Terrible customer service, on the computer answering system for 30 minutes. Send out a AC sevice tech, the guy tried selling me a part that I didn’t need for $300.00 . Told him to forget it and he got in his van drove off, never check my AC system didn’t absolutely nothing. That cost me $100.00

7 years ago

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Carlina Rodriguez Key Largo, FL

This is the worst company I have ever dealt with! Extremely long wait times on the phone with no apologies when you do reach a live person. I am trying to cancel the contract! Please do not give them your business. You will regret it!!!

7 years ago

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Danny Las Vegas, NV

Have always had someone call us to set up an apointment the day of claim or the next day. Very prompt.

7 years ago

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Tom Lemkau

Absolutely horrible to get a hold of product replacement Called 1-800-326-6710 option. For different times minum Waite was 47 minute to a max of 1:15 and nobody ever answered When calling 1-866-282- 3873 Customer would let me talk to anyone and said supervisor wasn't available

7 years ago

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Timothy Rascoe Hot Springs, AR

The technicians are great because they are local people but it took over 2 hrs to get a rep on the phone when I had a question.

7 years ago

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Ashley Little Rock, AR

I have really enjoyed having AHS. My heater went out at home and they had someone at my home the next day. Great service and great customer service

7 years ago

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Yvette Upper Marlboro, MD

Customer Service Dept - I am constantly placed on hold for 1 + hours, then hung up on having to call again to experience the same cycle. I requested a service repair, told to wait on parts then three weeks later advised the product must be replaced. It’s as if my time & inconvenience does not matter. Poor Customer Service!!!!

7 years ago

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Martha holt Collierville, TN

Great. It was good while I had it. . Moved January 10th. Please stop my payments. In another city in apartment.

7 years ago

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JWE Atlanta, GA

Absolute garbage. The worst, most unhelpful, unorganized business with whom I've ever dealt. They should be shut down forever. they don't care about their customers and only play the game to avoid having to pay out. UNACCEPTABLE!!!!!

7 years ago

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Dan Baker Blue Springs, MO

AHW is the worse company I have ever had to deal with. The worse service ever, they screwed me big time and now you can't get anyone to call me back. They sure take your money then run, I will tell everyone I know to NEVER deal with this rip off scam company.

7 years ago

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Rudolph perez

The service is unmatched and the pecised and guick action and professional fix people is outstanding.

7 years ago

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Brenda Woods Atlanta, GA

Had trouble with my dryer. Very pleased with the response sending service person and resolving the problem.

7 years ago

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ebony d house Hyattsville, MD

I have now been waiting for Rachel to call me back for over a month. She is supposedly one of the supervisors and promised she would be getting back to me but every time I call I have to wait on hold for 45 minutes for some operator to tell me she's going to call me back. This is so unprofessional and not good customer service

7 years ago

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Roberto Cespedes Sanger, TX

They sent a crappy company out that wanted to replace my whole bathtub and said they would for my deductible and then they wouldn’t and they sent another company out and fixed my plumbing and they want to double charge me, I call them multiple times but I don’t have an hour to wait to talk to someone.

7 years ago

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Stacey Gillespie Hillsboro, AL

The approve a duct work repair and sent someone to fix it. The guys couldn't get under the house because of the low crawl space. So American Home Shield sent another letter saying my service request was denied because of animals damaging my ductwork. Reported the to BBB, but nothing was done.

7 years ago

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Amanda Ratliff Rosharon, TX

Average repair time is four weeks and calling customer service takes at least an hour on hold. I have had a broken washer machine for three weeks and received a letter that the problem was resolved. When I called I was on hold for two hours, only to talk to someone that promised to call be back. Never received that call!

7 years ago

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Harvey Olff

AHS always responds to any requests for service within 24 hours and provides the name and phone number of the company

7 years ago

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PamelA Truly Cleburne, TX

Too long wait on phone. Web site hard to use. Companies you send out are not very good and takes multiple visits. If something needs replacing everything to get it replaced should be covered

7 years ago

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Patty Knight Carson City, NV

2 hrs 23 minutes on hold to speak to a customer service representative. ABSOLUTELY THE WORST repairman. No matter what tie problem. The plummer in the phoenix area takes the cake. I have been a customer for 5 years with 6 properties. Get anyone else don't throw your money away on ahs.

7 years ago

American Home Shield Reviews