American Home Shield: Read 34,890 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Tracy

So far every problem I’ve had has been covered.

1 year ago

Reply from American Home Shield

Hi Tracy, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 3rd, 2024

check_circle

Verified Customer

star star star star star_border

Deborah

Prom, courteous, on task. Didn’t take a long time.

1 year ago Edited October 2, 2024

Reply from American Home Shield

Hi Deborah, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 2nd, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Sam

can not actually speak to a person for customer service problems that aren't on the web site.

1 year ago

Reply from American Home Shield

Dear Sam,
Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,
Victoria

Sep. 9th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Lakisha

The payments are expensive but AHS never fixes the problem with my appliances. Need to find a new warranty company.

1 year ago

Reply from American Home Shield

Hi Lakisha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 5th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Gerald M. Smith

I ve had an unresolved issue for more than a year. I have to initate calls to get continued support. RIDICULOUS!!!!

1 year ago

Reply from American Home Shield

Hi Gerald, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda

American home shield left me and my family in the heat for more than 10 days I will not recommend them to no one

1 year ago

Reply from American Home Shield

Hi Linda, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

William

The priority of AHS became more about them making money than honest customer service.

1 year ago

Reply from American Home Shield

Hi William, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Jacquelynn Barrington, IL

Sometimes you have to wait 2 weeks for service. Way too long and HVAC freeon is not covered??? Charged me over $800.00

1 year ago

Reply from American Home Shield

Dear Jacquelynn, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Feb. 9th, 2024

check_circle

Verified Customer

star star star star star_border

Pam Overland Park, KS

Plumbing experiences have been excellent .

2 years ago

Reply from American Home Shield

Dear Pam, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 8th, 2023

check_circle

Verified Customer

star star star star star_border

Charlotte Carey Edmond, OK

The pool contractor did an EXCELLENT job!

2 years ago

Reply from American Home Shield

Dear Charlotte, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 6th, 2023

check_circle

Verified Customer

star star star star star_border

John Pleasanton, CA

Adequate responses to problems/issues I've reported.

2 years ago

Reply from American Home Shield

Dear John, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

check_circle

Verified Customer

star star star star_border star_border

Patricia Parsippany, NJ

I did not like the length of time required to resolve a problem with my oven.

2 years ago

Reply from American Home Shield

Dear Patricia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 2nd, 2023

check_circle

Verified Customer

star star star star star_border

Lee Leschper Corpus Christi, TX

we have always gotten our money's worth and then some

2 years ago

Reply from American Home Shield

Dear Lee, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

check_circle

Verified Customer

star star star star star_border

Dana Hougham Bradenton, FL

Overall service is good and helpful ,, good results

2 years ago

Reply from American Home Shield

Dear Dana, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 30th, 2023

check_circle

Verified Customer

star star star star star_border

Joseph Paducah, KY

Reputable company that provides quality repairs.

2 years ago

Reply from American Home Shield

Dear Joseph, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 23rd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Amanda Abrams Houston, TX

Very frequent times we are assigned to poorly rated companies who often just barely get the job done

2 years ago

Reply from American Home Shield

Dear Amanda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 19th, 2023

check_circle

Verified Customer

star star star star_border star_border

Lorenzo Gonzales Castle Rock, CO

AHS did NOT respond to my request which I have explained below in my comments.

2 years ago

Reply from American Home Shield

Dear Lorenzo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

check_circle

Verified Customer

star star star star star_border

Fernando Aguilar Moreno Valley, CA

Very easy to make requests and the job gets done promptly.

2 years ago

Reply from American Home Shield

Dear Fernando, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

check_circle

Verified Customer

star star star star_border star_border

Lem New City, NY

Pricing is getting out of hand. Annual price higher than my house insurance.

2 years ago

Reply from American Home Shield

Dear, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2023

check_circle

Verified Customer

star star star star star_border

chrystal demet

Charges for "codes and compliance "were very high

2 years ago

Reply from American Home Shield

Chrystal, Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Debra Miller

The coverage is the worst and the customer service is the worst. I will not recommend American Home Sheild to anyone.

2 years ago

Reply from American Home Shield

Dear Debra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

check_circle

Verified Customer

star star star star star_border

Cameron

The prompt dispatch. Good service for the most part.

2 years ago Edited October 18, 2023

Reply from American Home Shield

Dear Cameron, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 10th, 2023

check_circle

Verified Customer

star star star star star_border

C note Fort Hood, TX

2 years ago

Reply from American Home Shield

Hi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 21st, 2023

check_circle

Verified Customer

star star star star star_border

Lorraine Austin, TX

Some of the contractors are very good, some are not so good

2 years ago

Reply from American Home Shield

Dear It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 4th, 2023

check_circle

Verified Customer

star star star star star_border

William Chandler, AZ

Good value for the coverage, resolution.

2 years ago

Reply from American Home Shield

Dear William, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 3rd, 2023

check_circle

Verified Customer

star star star star star_border

Mark Sanford, NC

Good company with good honest and courteous vendors.

2 years ago

Reply from American Home Shield

Dear Mark, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

check_circle

Verified Customer

star star star star star_border

Deidri Midlothian, TX

Response time was acceptable but could have been faster.

2 years ago

Reply from American Home Shield

Deidri, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

check_circle

Verified Customer

star star star star_border star_border

Yoga Ramirez San Antonio, TX

Do not like their customer service. Not all companies do a good job.

2 years ago

Reply from American Home Shield

Dear Yoga, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Michelle

No response on second request due to an issue on my refrig. Not a happy customer right now

2 years ago

Reply from American Home Shield

Michelle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 18th, 2023

check_circle

Verified Customer

star star star star star_border

Becky Roanoke, VA

They have been easy to rech and very responsive.

2 years ago

Reply from American Home Shield

Becky, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 13th, 2023

check_circle

Verified Customer

star star star star_border star_border

Ma Union, NJ

They are becoming to be expensive. I het yearly increase without notice.

2 years ago

Reply from American Home Shield

Dear Ma, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Anthony

Unacceptable to wait five days in the sweltering heat to have your air conditioner fixed

2 years ago

Reply from American Home Shield

Dear Anthony, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 19th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

DDK Holdings

Poor information by service provider . I had t in pay a service fee for a service already approved to be replaced

2 years ago

Reply from American Home Shield

Dear DDK, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 20th, 2023

check_circle

Verified Customer

star star star star_border star_border

Bob Beaumont, TX

Use local vendors , ac people left something off that could of burnt down house

2 years ago

Reply from American Home Shield

Dear Bob, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

check_circle

Verified Customer

star star star star star_border

Paul Cox Indianapolis, IN

Always room for improvement. The website is user friendly.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Dear Paul, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

check_circle

Verified Customer

star star star star star_border

Martin Baeck Cape Coral, FL

Provides essential coverage on products.

2 years ago

Reply from American Home Shield

Martin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

check_circle

Verified Customer

star star star star star_border

Dori Muehlhof Hillsboro, OR

Coverage, timeliness, and professionalism

2 years ago

Reply from American Home Shield

Dori, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star_border

Jimmy Sherwood, AR

I disliked it raking so long on my refrigerator claim

2 years ago

Reply from American Home Shield

Jimmy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Z Zhu Hicksville, NY

I have requested since June 19 but so far have not been resolved .the service is so bad . it is dsappointing.

2 years ago

Reply from American Home Shield

Z, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 10th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Lorraine Washington Atlanta, GA

I have been trying to have my AC unit repaired since May and to this day I haven’t gotten any .results

2 years ago Edited July 12, 2023

Reply from American Home Shield

Lorraine, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Unsatisfied Customer Lithonia, GA

It's a crap shoot whether your problem will be covered. My monthly cost has gone up by over 32%.

2 years ago

Reply from American Home Shield

Hi, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

check_circle

Verified Customer

star star star star_border star_border

Deborah Davis, CA

Vendors are not professional. I am am retired real estate agent

2 years ago

Reply from American Home Shield

Deborah, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 7th, 2023

check_circle

Verified Customer

star star star star star_border

Galen Rocklin, CA

Prompt service, good result, good company assigned..

2 years ago

Reply from American Home Shield

Dear Galen,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 6th, 2023

check_circle

Verified Customer

star star star star star_border

Virginia

Quick to respond and set up service. Very reliable.

2 years ago

Reply from American Home Shield

Virginia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star_border star_border

Nicholean Villa Rica, GA

Price often does not reflect actual value. Appointment times can be slow.

2 years ago

Reply from American Home Shield

Nicholean, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Christina Yarnell Pleasanton, TX

Poor tech options. Limited resolution. Call center no help. Call center operators have limited English

2 years ago

Reply from American Home Shield

Dear Christina, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star_border star_border

Calvin Norwalk, CA

the company pays for some of the covered items not all the covered ones

2 years ago

Reply from American Home Shield

Calvin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 3rd, 2023

check_circle

Verified Customer

star star star star star_border

Robert Allan Pyle El Cajon, CA

Fixed problem quickly. Technician was very professional

2 years ago

Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Mario

The company you sent claims that the garage door rails, springs and cables were not covered and made me pay $ 600

2 years ago

Reply from American Home Shield

Dear Mario, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star_border star_border

Chavon McNeil Helena, AL

I like AHS overall but would like to see more discounts offered to customers

2 years ago

Reply from American Home Shield

Chavon, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

American Home Shield Reviews