American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Cory Cottam Wamego, KS

Quick and easy to deal with. Send out great contractors.

2 years ago

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Verified Customer

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April Locustgrove, VA

There good about getting service quickly.

2 years ago

Reply from American Home Shield

Hi April, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Vernon S Roybal Goodyear, AZ

Good response time. Contractor set up with did a good job.

2 years ago

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Cathy Duncanville, TX

Rep. Kept miss pronouncing my name and I couldn't understand her had hang up and call back

2 years ago

Reply from American Home Shield

Hi Cathy, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 19th, 2022

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Verified Customer

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Luis San Pedro, CA

The company still owes me money. And I've made five calls to them with no solution.

2 years ago

Reply from American Home Shield

Hi Luis, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 19th, 2022

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Verified Customer

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Adrienne Davies Citrus Heights, CA

The service date was a month away from when I called. Not good enough

2 years ago

Reply from American Home Shield

Hi Adrienne,
I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

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Verified Customer

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Richard Carlton McComb, MS

Not a 5 due to High annual cost of policy and fee for each visit.

2 years ago

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Joyce Parker Birmingham, AL

Plumber didn't have tool he needed. Had to come back four days later.

2 years ago

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Mrs. C Charlotte, NC

Their claims process is rather confusing and a hassle to go through

2 years ago

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Alyona Sliozberg Roslyn, NY

Vendor they hired to fix the refrigerator has misdiagnosed the problem 4 times, impossible to get an appointment

2 years ago

Reply from American Home Shield

Hi Alyona, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 20th, 2022

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Verified Customer

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Cherry Davis Chesapeake, VA

Terrible customer resolutions. Horrible contractors, that doesn't fulfill service in a timely manner.

2 years ago

Reply from American Home Shield

Hi Cherry, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 24th, 2022

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Verified Customer

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Fred D. Davis, Sr. Tulsa, OK

Usually get good results from contractors

2 years ago

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Verified Customer

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Junior sathaphan Modesto, CA

They try to resolve my issues in a timely nanner

2 years ago

Reply from American Home Shield

Hi Junior, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Gerald Elliott Waco, TX

Service Rep was professional and personable

2 years ago

Reply from American Home Shield

Hi Gerald, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Verified Customer

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Valerie Briggs Alexandria, VA

The costs keep rising, bur the service is good.

2 years ago

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Donna Summerville, SC

I rated for good response and good service

2 years ago

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Michael Eberhard Glendale, AZ

Not good to start but responsive to fix issue

2 years ago

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Tim Zeno Humble, TX

The company's you all use are a ripoff , they get paid and still want more than more

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Marie Houston, TX

I still have not heard back from AHS about my lighting and loose electrical boxes

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Y Bingham Glenn Dale, MD

I had to make too many calls in order to get my problem resolved

2 years ago

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Ray Green Temecula, CA

Confusion on communication with customer service a few months back

2 years ago

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Shaunda Trimner Fairfax Station, VA

It didn't work and I e reported it on a previous survey with no response.

2 years ago

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Jeff Bennett Palmdale, CA

Multiple requests for replacing a 32 year old water heater were ignored.

2 years ago

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Jiovani Hernandez Las Vegas, NV

Tried to talk to customer service but their center is in another course making difficult to communicate with agent.

2 years ago

Reply from American Home Shield

Hi Jiovani, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution.

May. 17th, 2022

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Verified Customer

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Anthony Esposito Henderson, NV

Timelines of repair, inability of AHS to expedite certain repairs ex ac here in NV.

2 years ago

Reply from American Home Shield

Hi Anthony, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 5th, 2022

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Verified Customer

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Lani Sylvas San Diego, CA

Zero they keep sending contractors that are purposely denying claims, highly unsatisfied with service

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

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Verified Customer

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Ava m rasheed Midlothian, VA

They are very professional at their jobs

2 years ago

Reply from American Home Shield

Thanks for your positive feedback.

May. 6th, 2022

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Verified Customer

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Claude Pritchett Murchison, TX

Asked for supervisor because could not understand rep and was denied

2 years ago

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Martin El Paso, TX

Excellent customer service from AHS. The problem ? Service providers.

2 years ago

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Verified Customer

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Darchel Jones Hallandale, FL

Really have used it but once but the free A/C was great.

2 years ago

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Verified Customer

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Ethel Norman Clinton, MD

Service technicians are professional and pleasant

2 years ago

Reply from American Home Shield

Hi Ethel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Verified Customer

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Bart Royal Weatherford, OK

The contractors are good. AHS takes too long to find somebody to do the work

2 years ago

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Marjorie Kingsley White Plains, NY

The rep didn't know A/C annual checkup was included in my policy.

2 years ago

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howard budner Essex, MD

they were unable and unwilling to fix my service call issue for 6 weeks and 10 phone calls

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Verified Customer

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P Chu Pleasanton, CA

Ease to schedule, on time and efficient service.

2 years ago

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orville schaller Westland, MI

They are prompt getting a contractor for the problem.

2 years ago

Reply from American Home Shield

Hi Orville, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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Jennifer Thomas

The service was good but I did not get any sort of follow up invoice or written report fro the a/c maintenance

2 years ago Edited January 10, 2024

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Don Durham, NC

Too expensive and have to pay a service fee before they even come out.

2 years ago

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Tracey Gorham La Grande, OR

My biggest complaint is the language barrier when I call customer support.

2 years ago

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Verified Customer

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Kevin Cnare The Colony, TX

Difficult to communicate with, when service call did not resolve issue.

2 years ago

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Verified Customer

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Debra Winston Knoxville, TN

Overall good service only problem was wait time

2 years ago

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Verified Customer

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Gary C. Wells Dayton, OH

AHS PROCESSED MY NEED IN A TIMELY FASHION.

2 years ago

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Verified Customer

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A San Antonio, TX

Horrible, Deceiving, Service. Would recommend them to anyone that I care about. They weasel out of paying for anything.

2 years ago

Reply from American Home Shield

Hi A,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to assist with a resolution.

May. 5th, 2022

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Verified Customer

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Cody fabianke Waco, TX

They have terrible contractors and purposely fix as little as possible instead of doing it the right way.

2 years ago

Reply from American Home Shield

Hi Cody, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to assist with a resolution.

May. 5th, 2022

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Verified Customer

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Jackson Colorado Springs, CO

I've been waiting three weeks to get my washer machine fix. Now I have spend money to go to a laundromat.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your Washer. I hate to hear that the issue has not been resolved. I would be happy to assist you with this matter.

May. 5th, 2022

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Verified Customer

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McKoy Millersville, MD

Not great at all been waiting for almost two weeks for an supervisor or anyone from American home shield to call me

2 years ago

Reply from American Home Shield

Hi McKoy. Thank you for letting us know no one has called you back. I would be happy to contact you regarding any unresolved issue.

May. 3rd, 2022

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Verified Customer

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Jim Merritt Orlando, FL

We have a lot of problems with substandard contractors sent by AHS.

2 years ago

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Verified Customer

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Robert Doyle Killeen, TX

Excellent customer service. Fast response time for repairs

2 years ago

Reply from American Home Shield

Hi Robert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 30th, 2022

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Verified Customer

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Matt Wood Henderson, NV

Getting a repair person out has been easy.

2 years ago

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Verified Customer

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Thomas Owen Chesapeake, VA

Ease of having work done and promptness of response

2 years ago

Reply from American Home Shield

Hi Thomas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

American Home Shield Reviews