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American Home Shield Reviews

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8.9

Overall Score

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Fernando Aguilar Moreno Valley, CA

Very easy to make requests and the job gets done promptly.

2 years ago

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Reply from American Home Shield

Dear Fernando, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Lem New City, NY

Pricing is getting out of hand. Annual price higher than my house insurance.

2 years ago

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Reply from American Home Shield

Dear, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2023

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chrystal demet

Charges for "codes and compliance "were very high

2 years ago

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Reply from American Home Shield

Chrystal, Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Debra Miller

The coverage is the worst and the customer service is the worst. I will not recommend American Home Sheild to anyone.

2 years ago

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Reply from American Home Shield

Dear Debra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

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Cameron

The prompt dispatch. Good service for the most part.

2 years ago Edited October 18, 2023

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Reply from American Home Shield

Dear Cameron, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 10th, 2023

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C note Fort Hood, TX

Customer Review Video

2 years ago

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Reply from American Home Shield

Hi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 21st, 2023

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Lorraine Austin, TX

Some of the contractors are very good, some are not so good

2 years ago

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Reply from American Home Shield

Dear It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 4th, 2023

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William Chandler, AZ

Good value for the coverage, resolution.

2 years ago

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Reply from American Home Shield

Dear William, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 3rd, 2023

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Mark Sanford, NC

Good company with good honest and courteous vendors.

2 years ago

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Reply from American Home Shield

Dear Mark, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Deidri Midlothian, TX

Response time was acceptable but could have been faster.

2 years ago

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Reply from American Home Shield

Deidri, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Yoga Ramirez San Antonio, TX

Do not like their customer service. Not all companies do a good job.

2 years ago

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Reply from American Home Shield

Dear Yoga, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

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Michelle

No response on second request due to an issue on my refrig. Not a happy customer right now

2 years ago

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Reply from American Home Shield

Michelle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 18th, 2023

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Becky Roanoke, VA

They have been easy to rech and very responsive.

2 years ago

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Reply from American Home Shield

Becky, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 13th, 2023

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Ma Union, NJ

They are becoming to be expensive. I het yearly increase without notice.

2 years ago

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Reply from American Home Shield

Dear Ma, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Anthony

Unacceptable to wait five days in the sweltering heat to have your air conditioner fixed

2 years ago

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Reply from American Home Shield

Dear Anthony, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 19th, 2023

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DDK Holdings

Poor information by service provider . I had t in pay a service fee for a service already approved to be replaced

2 years ago

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Reply from American Home Shield

Dear DDK, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 20th, 2023

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Bob Beaumont, TX

Use local vendors , ac people left something off that could of burnt down house

2 years ago

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Reply from American Home Shield

Dear Bob, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Paul Cox Indianapolis, IN

Always room for improvement. The website is user friendly.

2 years ago Edited January 10, 2024

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Reply from American Home Shield

Dear Paul, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

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Martin Baeck Cape Coral, FL

Provides essential coverage on products.

2 years ago

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Reply from American Home Shield

Martin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Dori Muehlhof Hillsboro, OR

Coverage, timeliness, and professionalism

2 years ago

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Reply from American Home Shield

Dori, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Jimmy Sherwood, AR

I disliked it raking so long on my refrigerator claim

2 years ago

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Reply from American Home Shield

Jimmy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Z Zhu Hicksville, NY

I have requested since June 19 but so far have not been resolved .the service is so bad . it is dsappointing.

2 years ago

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Reply from American Home Shield

Z, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 10th, 2023

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Lorraine Washington Atlanta, GA

I have been trying to have my AC unit repaired since May and to this day I haven’t gotten any .results

2 years ago Edited July 12, 2023

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Reply from American Home Shield

Lorraine, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Unsatisfied Customer Lithonia, GA

It's a crap shoot whether your problem will be covered. My monthly cost has gone up by over 32%.

2 years ago

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Reply from American Home Shield

Hi, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Deborah Davis, CA

Vendors are not professional. I am am retired real estate agent

2 years ago

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Reply from American Home Shield

Deborah, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 7th, 2023

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Galen Rocklin, CA

Prompt service, good result, good company assigned..

2 years ago

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Reply from American Home Shield

Dear Galen,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 6th, 2023

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Virginia

Quick to respond and set up service. Very reliable.

2 years ago

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Reply from American Home Shield

Virginia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Nicholean Villa Rica, GA

Price often does not reflect actual value. Appointment times can be slow.

2 years ago

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Reply from American Home Shield

Nicholean, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

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Christina Yarnell Pleasanton, TX

Poor tech options. Limited resolution. Call center no help. Call center operators have limited English

2 years ago

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Reply from American Home Shield

Dear Christina, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 5th, 2023

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Calvin Norwalk, CA

the company pays for some of the covered items not all the covered ones

2 years ago

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Reply from American Home Shield

Calvin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 3rd, 2023

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Robert Allan Pyle El Cajon, CA

Fixed problem quickly. Technician was very professional

2 years ago

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Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Mario

The company you sent claims that the garage door rails, springs and cables were not covered and made me pay $ 600

2 years ago

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Reply from American Home Shield

Dear Mario, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 29th, 2023

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Chavon McNeil Helena, AL

I like AHS overall but would like to see more discounts offered to customers

2 years ago

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Reply from American Home Shield

Chavon, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Joel Pousson Kingwood, TX

I have been waiting on a refund from a contractor mistake for over 2 weeks,very disappointed

2 years ago

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Reply from American Home Shield

Dear Joel, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 22nd, 2023

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Michael Richmond, IN

Ease of claims and value for the money's

2 years ago

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Reply from American Home Shield

Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Alan Yockelson San Diego, CA

It has take 2 repair companies and I am still waiting for my washer to be repaired

2 years ago

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Reply from American Home Shield

Dear Alan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 21st, 2023

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Isadora Hampton Baltimore, MD

Easy access for a service request and status updates

2 years ago

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Reply from American Home Shield

Dear Isadora,
Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 21st, 2023

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Raj F CO

We had great experiences with the support staff at AHS.

2 years ago

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Reply from American Home Shield

Raj, Dear We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 19th, 2023

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Judy Birmingham, AL

Took time to get parts. nice men Wyatt & Sam.

2 years ago

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Reply from American Home Shield

Dear Judy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 15th, 2023

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April

The service call was conducted and conducted successfully.

2 years ago

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Reply from American Home Shield

Dear April, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

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Melinda Meers Melbourne, FL

The work gets done, but not as soon as needed.

2 years ago

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Reply from American Home Shield

Melinda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Silvana Sinno Alpharetta, GA

they have a great way of connecting. follow up great.

2 years ago

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Reply from American Home Shield

Silvana, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Gia Monroe, NC

No good customer service when exact problem isn’t spelled out

2 years ago

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Reply from American Home Shield

Hi Gia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 5th, 2023

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Suzanne Winter Garden, FL

The charge for service is too high and the time to get service is too long. The reimbursement is ridiculous.

2 years ago

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Reply from American Home Shield

Hi Suzanne, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 31st, 2023

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Shawn Wells Troy, VA

Very friendly and knowledgeable on the job

2 years ago

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Reply from American Home Shield

It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

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Diane Dresden, TN

They were fast and efficient. I recommend them.

2 years ago

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Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

May. 31st, 2023

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Rachel Hassall

Out of pocket costs are pretty high I’m considering canceling

2 years ago

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Reply from American Home Shield

Hi Rachel,
I hate to hear about your most recent experience. We would be glad to assist you with a resolution.

May. 30th, 2023

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Missy Oller Boulder, CO

I love the way ease of using AHS it has been helpful

2 years ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Thomas Cypress, TX

Like response time and competent contractors

2 years ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Mary Metairie, LA

Very knowledgeable took care of my issue quickly

2 years ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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