American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Jim D

Some items such as sink faucets are not covered by the plan.

2 years ago

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Jacqueline Hightower

Seems like you all uses start up companies that are not that experience

2 years ago

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Kaylin

It has been almost two weeks and still have not had items fixed.

2 years ago

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Matthew Steinberg

Long time customer, over 15 yrs of payments and denied service that your contractor said need to be replaced BS

2 years ago

Reply from American Home Shield

Hi Matthew, I hate to hear about the poor customer service experience that occurred with AHS. I would be glad to speak with you to assist.

Apr. 13th, 2022

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Dennis Bostick

My central AC has been broken for over one year and they haven't fixed it. I paid for two service calls for nothing

2 years ago

Reply from American Home Shield

Hi Dennis. Thank you for your feedback. I am sorry to hear your AC has been broken for over a year. I would be happy to look into this issue further and follow up with you.

Apr. 13th, 2022

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Michael Westerfield

Last year there were three service calls saying I need an A/C . Turned down all 3 n no one can give me a reason why.

2 years ago

Reply from American Home Shield

Hello Michael. Thank you for taking time to review your service experience. I am sorry to hear that you did not receive the information requested for your air conditioning. I would be happy to follow up with you to address this issue further.

Apr. 9th, 2022

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Theresa Bentley Scott City, MO

Problems with getting a repair and a representative cancelled an order without letting me know

2 years ago

Reply from American Home Shield

Hi Theresa. Thank you for taking time to provide feedback of your service experience. I am sorry to hear there have been problems with getting your repair taken care of. I would be happy to speak with you to address this matter further.

Mar. 31st, 2022

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Gail Waverly, NE

I received a call for the service to be done very quickly

2 years ago

Reply from American Home Shield

Hi Gail, We appreciate your feedback and hope you continue to enjoy American Home Shield and the fast resolution.

Apr. 1st, 2022

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joseph bruder Phoenix, AZ

good mechanic that serviced our equipment.

2 years ago

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bunita bullard Phoenix, AZ

you replaced my faucet with a lessor product. It does not have a sprinkler on the end of the faucet

2 years ago

Reply from American Home Shield

Hi Bunita, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

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Charisse Gwynn Oak, MD

They're not always responsive or helpful when contractors are problematic.

2 years ago

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Jaclyn Bonner Compton, CA

I have been waiting for a replacement microwave since 12/2021 and haven't received it yet and it's now 03/15/2022

2 years ago

Reply from American Home Shield

Hi Jaclyn. Thank you for bringing this matter to our attention. I am very sorry to hear that your microwave has not been replaced. I would be happy to speak with you to assist with resolving this issue.

Mar. 22nd, 2022

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Ron Robertson Mission Viejo, CA

Didn't cover anything of what I needed covered and would have been great if you covered a portion so not happy withyao

2 years ago

Reply from American Home Shield

Hi Ron. Thank you for taking time to let us know about your experience with AHS. I am sorry to hear that you are not pleased with the coverage. I would be happy to speak with you to address your concerns further. Please provide your contract agreement number or property address so that I may locate your account.

Mar. 23rd, 2022

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Suzette Bryant Portland, OR

A lot of items are not covered that I would think would be covered

2 years ago

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Brian Irwin Lebanon, IN

Ease of filing claims, coverage and friendliness of staff

2 years ago

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William A Dotson III Montgomery, AL

Good costumer service and friendly representative

2 years ago

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Steven Porter Plano, TX

My plumbing issue was not repaired and they did not keep me informed of the status of the process.

2 years ago

Reply from American Home Shield

Hi Steven, I hate to hear about the plumbing issue but I would be glad to speak with you to assist with the issues.

Mar. 24th, 2022

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Georgine Donahoe Scottsdale, AZ

I was set up with an appointment right away.

2 years ago

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Srini Dallas, TX

Great service and easy to use online website account

2 years ago

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Michael McConnell Chandler, AZ

Response time excellent, but high cost lowers my rating.

2 years ago

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Robert Gomez Collegeville, PA

AHS has not sent anyone to my house to check my refrigerator yet and the request was placed in January

2 years ago

Reply from American Home Shield

Hi Robert. Thank you for bringing your concerns to our attention. I would be happy to speak with you to address this issue further.

Mar. 16th, 2022

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MARIA RAJAN Jamesburg, NJ

Still waiting for my $100 discount,, telephoned two times already

2 years ago

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David Pickering Stockton, CA

Don't cover things that should be covered on a very recent purchase.

2 years ago

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Khoi Bui Corona, CA

Had a fast response for my stopped up sink.

2 years ago

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Lahoma Kinsey Frederick, MD

quick response. repair was not done perfectly

2 years ago

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Stacy Snyder El Cajon, CA

Cuz I called ask for bill of lading an wouldn't email it to me

2 years ago

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Mario Mallari Culver City, CA

Because i have been waiting for them to replace my microwave for over two months and i am still waiting

2 years ago

Reply from American Home Shield

Hi Mario, I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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ashok Gonzales, TX

Ease of scheduling necessary contractors.

2 years ago

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Maria Ramirez Nunnelly, TN

The time it takes to get someone to my home for repair is too long.

2 years ago

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Patrick Swaney Newburgh, IN

It took months of crap to get them to replace our heat pump. Left us without heat and air for 5 months.

2 years ago

Reply from American Home Shield

Hi Patrick. Thank you for your feedback. I am very sorry to hear it took 5 months to resolve the issue with your heat pump. I can see why that would be frustrating. I would be happy to contact you to discuss this issue further.

Mar. 9th, 2022

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Bill Branks Allen Park, MI

smooth appointment making and communication

2 years ago

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Raymond Morrow Kent, WA

Service was good. It took a while, waiting for parts

2 years ago

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Ken Hashimoto Las Vegas, NV

Useless, they changed water heater but asked me to pay additional $355 after $125. planning to change.

2 years ago

Reply from American Home Shield

Hi Ken,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Nick Phoenix, AZ

American Home Shield is very expensive and the only home warranty that charges BEFORE service

2 years ago

Reply from American Home Shield

Hi Nick,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Judith Smith

Always prompt and very thorough with repairs

2 years ago

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ANTONINA R ANDERSON Philadelphia, PA

The process was done in a timely manner.

2 years ago

Reply from American Home Shield

Hi Antonina, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

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Bill Rodriguez San Antonio, TX

Had asked for detail on a recent t transaction and have received no feedback

2 years ago

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Nea Latif Atlanta, GA

Based on the coverage I received, I would have been better off paying out of pocket.

2 years ago

Reply from American Home Shield

Hi Nea, Thank you for bringing this issue to our attention. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Cynthia W Wright Lithonia, GA

I put in 3 different service calls. The last service call or claim was denied by AHS.

2 years ago

Reply from American Home Shield

Hi Cynthia,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Verified Customer

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Dave Costanzo

Claims paid ratio is good along with good vendors

2 years ago

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Tyler Rist Citrus Heights, CA

Waiting for nearly a month to get my washer fixed with a family of 7. Absolutely ridiculous

2 years ago

Reply from American Home Shield

Hi Tyler,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the washer repairs.

Mar. 4th, 2022

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Verified Customer

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John Spears Benton, AR

Easy to setup up an appointment on the website.

2 years ago

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Barbara Vaupel Emmaus, PA

Takes way too long to complete repairs and they repeatedly fix things that should just be replaced

2 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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Michael Petrescu Mc Kinney, TX

When I had to replace the water heater it took more than a week

2 years ago

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Eunice J Rouse Bowie, MD

Monthly premium has gone up every year and I plan to find new home protection service.

2 years ago

Reply from American Home Shield

Hi Eunice. Thank you for your feedback. We want you to see the value in the coverage we offer. We would be happy to follow up with you to discuss your concerns further.

Mar. 4th, 2022

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Verified Customer

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Jacqueline Stanton Glen Burnie, MD

I placed a request for service, yet no one has contacted me or complete this service request

2 years ago

Reply from American Home Shield

Hi Jacqueline,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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Verified Customer

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David S Hrynda Jacksonville, FL

I called in late Jan for service on my micro wave. It is now Feb 25 and it's still not repaired or working.

2 years ago

Reply from American Home Shield

Hi David,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the microwave repairs.

Mar. 4th, 2022

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Verified Customer

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RICHARD D GEAR Scottsdale, AZ

They are working on the problem, but it is taking several weeks

2 years ago

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Cathe Snyder Sarasota, FL

Fast and easy to use the online requests for service.

2 years ago

Reply from American Home Shield

Hi Cathe,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Feb. 21st, 2022

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Verified Customer

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Juanita Copeland Charlotte, NC

Horrible treatment by customer service Representative name Fred last week. Still No Service on my claim.

2 years ago

Reply from American Home Shield

Hi Juanita. Thank you for taking time to tell us about your experience. I am sorry to hear that you are not happy with the service you received I would be happy to speak with you to address this matter further.

Feb. 19th, 2022

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