American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Angie Kingsland, TX

Response to customer complaint was prompt

2 years ago

Reply from American Home Shield

Hi Angie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2023

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Verified Customer

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Brad Mays Jonesboro, GA

they suck! You only get people in the phillipines when calling and they dont care what you have to say!

2 years ago

Reply from American Home Shield

Brad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 18th, 2023

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Verified Customer

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John Miller Red Bluff, CA

Contractor did not repair appliance and took my payment. AHS did not honor the incomplete work!

2 years ago

Reply from American Home Shield

John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

May. 17th, 2023

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Verified Customer

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Tina Araujo Ashburn, VA

Great value for the expense. I would recommend.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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Seahag Houston, TX

I took over a week to fix my fridge. I think that is unacceptable.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Tamiya M Smith Minneapolis, MN

I have tried to get my fridge fixed for over a week and no supervisor will call me back

2 years ago

Reply from American Home Shield

Hi Tamiya, Thank you for bringing your experience to our attention. I would be glad to speak with you to address the repairs.

Jan. 12th, 2023

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Verified Customer

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Mike Soliman Laguna Niguel, CA

Martin was very good in diagnostic and repairing.

2 years ago

Reply from American Home Shield

Hi Mike, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Lena McLemore Dover, FL

Took a few calls but got problem resolved

2 years ago

Reply from American Home Shield

Hi Lena, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Kerry Easton, MD

The response time is slow and if there is a problem it's very difficult to get help.,

2 years ago

Reply from American Home Shield

Hi Kerry, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Jan. 5th, 2023

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Verified Customer

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David James Linden, MI

Yearly price keeps going up; I was charged money for parts as well...

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Verified Customer

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Jennifer Morris Dora, AL

Pro le. Was not fixed.. no follow up.. closed with no explanation

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Verified Customer

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Trishyonna Williams Maumelle, AR

Pretty good and answers pretty fast. Timely and nice

2 years ago

Reply from American Home Shield

Hi Trishyonna, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Verified Customer

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Jennifer Evans Caliente, CA

1)They have trouble getting any service people out here. 2) They tell me I have to find service people.

2 years ago

Reply from American Home Shield

Hi Jennifer, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

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Verified Customer

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George W. Crump Paducah, KY

Good services, speedy service and satisfying service

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Suzanne Cardwel Montrose Heights, VA

Great customer service and timely response.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Anita Hensley Kansas City, MO

The repair company & repairman was not knowledgeable & unprofessional.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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A. Paige Powder Springs, GA

My overall opinion is low because the prices went up, and coverage quality went down.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Linda North Las Vegas, NV

Because you have contracts with the worst company. Trying to get what they can from the consumer.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 17th, 2022

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Verified Customer

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Amanda Ingwerson Ceres, CA

I had an emergency, and called plumber first instead of AHS and now it won't be covered

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 19th, 2022

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Verified Customer

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Thomas Lough Vacaville, CA

Mostly good. Great service by the service man who came out

2 years ago

Reply from American Home Shield

Hi Thomas, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Mary Huston Minot, ND

Usually things we quickly resolved. It has gotten better.

2 years ago

Reply from American Home Shield

Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 12th, 2022

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Verified Customer

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Joel Davidson Phoenix, AZ

Replaced items that failed, pool pump,refrigerator

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Verified Customer

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Carl BRUCE Leedy Leander, TX

Help center in Philippines- no documentation of extra work required, vendor took 2 weeks to return ohonecalls

2 years ago

Reply from American Home Shield

Hi Carl, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

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Verified Customer

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Jerry thompson Pensacola, FL

It's been over Well over a month since our air conditioner gets fixed three visits three stay at homes no work no pay

2 years ago

Reply from American Home Shield

Hi Jerry, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

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Verified Customer

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Latisha Anthony Columbia, SC

Service was timely and they understood how important it was for me to get my Washing machine back or replaced.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 9th, 2022

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Verified Customer

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Krysten Beaver Crossing, NE

No one speaks English they don't care that you have no heat they tell you the contractor has 30 days to fix it

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 9th, 2022

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Verified Customer

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Mike Mission Viejo, CA

AHS customer service is great however their contractors are the worst ones they could find ever

2 years ago

Reply from American Home Shield

Hi Mike, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

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Verified Customer

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Walter L Jenkins Monroe, LA

ASH is a excellent company, but it takes too long for contractor to come diagnose my appliance.

2 years ago

Reply from American Home Shield

Hi Walter,
Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

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Verified Customer

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Betty M Scheef Lewisville, TX

I'm still waiting for Jmac to scidule the installation of my stove

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Joe Clark Newberry, SC

I'm always waiting long periods of time before a contractor is assigned

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Althea Fogle Philadelphia, PA

The company they chose to do the repair has not yet done the repair.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Chris Alexandria, VA

The guarantee for any repair is only 30 days, that's unsatisfactory.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Ray Lockett Chicago Heights, IL

Seems generally concern about repairs needed for my home

3 years ago

Reply from American Home Shield

Hi Ray, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

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Verified Customer

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Linda snow Clovis, CA

They keep me informed of status of my service.

3 years ago

Reply from American Home Shield

Hi Linda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Barbara Wise Daytona Beach, FL

seems a premium contract covers most things

3 years ago

Reply from American Home Shield

Hi Barbara, Thank you for your feedback!

Dec. 6th, 2022

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Verified Customer

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Ashley Litchfield Park, AZ

Didn't cover what they said they were going to cover ended up paying extra for more repairs after the 125 deductible

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Camille banks Chicago, IL

Too expensive and I barely use the service also tried to charge me twice for billing

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Mary Cable Coloma, MI

Representatives don't speak English and it can be hard to communicate.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Sarah Christman

Customer Service terrible. Reps have trouble speaking English and only read a script.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 9th, 2022

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Verified Customer

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Kassandra Combest Mesa, AZ

Increase in cost with no warning, bad experience with plumber

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Lisa Casey Owasso, OK

I have recently had a horrible experience to where I have written the CEO and made a call to home office.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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D. Spratley Portsmouth, VA

Fast easy claims and prompt service from technicians

3 years ago

Reply from American Home Shield

Hi D, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

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Verified Customer

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Jack Warden Akron, OH

The tech was very good and took care of the issue quickly.

3 years ago

Reply from American Home Shield

Hi Jack, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Verified Customer

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Robert Drake Mesa, AZ

They are prompt getting my repairs done quickly!

3 years ago

Reply from American Home Shield

Hi Robert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

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Verified Customer

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Elizabeth S. Colorado Springs, CO

They are very responsive when I need service.

3 years ago

Reply from American Home Shield

Hi Elizabeth, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Linda harcum Jones, OK

Language barrier . It the plumber on 2nd trip was great

3 years ago

Reply from American Home Shield

Hi Linda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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John Staley Holly Springs, NC

no significant problems - AHS always responsive

3 years ago

Reply from American Home Shield

Hi John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Vanessa Denver, CO

They work with qualified and exceptional contractors.

3 years ago

Reply from American Home Shield

Hi Vanessa, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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George Stansberry Memphis, TN

I was charged an additional 75.00 service fee for the same problem at My home and it wasn't even a 30 day perios.

3 years ago

Reply from American Home Shield

Hi George, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Suresh Chandra Dublin, OH

My HVAC system was installed new in 2020 through AHS contractor and it's still NOT working properly.

3 years ago

Reply from American Home Shield

Hi Suresh,
Thank you for bringing your issue to our attention. We would be glad to speak with you to assist with the AC.

Nov. 28th, 2022

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