American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Jason Robbins Spring, TX

Terrible service, they don't proceed with my claims until second or third-opinions and after I cal repeatedly

2 years ago

Reply from American Home Shield

Hi Jason, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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Verified Customer

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Genevieve Highland Park, NJ

They are very professional in dealings with me.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Jenny Torres Tucson, AZ

They always send someone to fix the issue rather qucikly

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Leslie snyder Richland, WA

Supposed to have ac tune up but Noone available in the are

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Thelma Jones Torrance, CA

On time, repairs completed in a timeless matter.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Bobby Suffolk, VA

No control over their selected contractors that are performing work.

2 years ago

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Wayne Shepard La Crosse, WI

There are some things they won't cover. Period end of story.

2 years ago

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Sandra Rumph Birmingham, AL

Hate to reach on the phone. Does not offer brand match coverage.

2 years ago

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Verified Customer

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Lawrence Herring Nolanville, TX

because sometime there are language barriers with some of the receptionists

2 years ago

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Frank Tucker Lowndesboro, AL

Been very slow repairing my oven. Over 3 weeks still not repaired.

2 years ago

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Verified Customer

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Syrophine Lamb Naylor, GA

sometimes the technicians do not call on a timely basis to make an appointment

2 years ago

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Verified Customer

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Heather Honeycutt Chapel Hill, NC

It's expensive and coverage has some limits that are annoying

2 years ago

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Verified Customer

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Li Ocean Atlanta, GA

Their contractor rarely finish the job. There's a good chance you'll never get any follow up.

2 years ago

Reply from American Home Shield

Hi Li, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Dennis Tryon III Triangle, VA

I purchased warranty when I purchased hime. Your company didn't cover the dishwasher.

2 years ago

Reply from American Home Shield

Hi Dennis, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Dennis Reser Poplar Grove, IL

Contractor didn't show for appointment tool two more weeks before another Contractor was assigned.

2 years ago

Reply from American Home Shield

Hi Dennis, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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KEITH CLINE Cypress, TX

Very dissatisfied with outcome of A/c repair. Wants to charge me $2700 and AHS only pays $360

2 years ago

Reply from American Home Shield

Hi Keith, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 4th, 2022

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Verified Customer

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William crawford Rockledge, FL

this item was fixed promptly and the first time

2 years ago

Reply from American Home Shield

Hi William, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Richard Spring Las Vegas, NV

Sometimes slow, but satisfied with results

2 years ago

Reply from American Home Shield

Hi Richard, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Paul Cormier San Angelo, TX

Your company's support has improved in the last yer.

2 years ago

Reply from American Home Shield

Hi Paul, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 30th, 2022

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Verified Customer

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Mildred Cleveland Saint Petersburg, FL

Customer service was helpful with our issue

2 years ago

Reply from American Home Shield

Hi Mildred, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Richard Bleuze El Monte, CA

The person was quick, but did not remove filter and clean

2 years ago

Reply from American Home Shield

Hi Richard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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John Trahan Calera, AL

Fixed quickly and efficiently once the repairman arrived.

2 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Bill Sturdevant Colorado Springs, CO

Very proficient in getting me to the right provider

2 years ago

Reply from American Home Shield

Hi Bill, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Mary Bulmann Racine, WI

They didn't help me order a dryer that was compatible with my stackable washer

2 years ago

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Verified Customer

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Lesia Celeste Dunn Dallas, TX

The service was good, but the reps I've spoken with have not been stellar

2 years ago

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Verified Customer

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Louise Mitchell Rio Vista, CA

The company they sent to do the work had to be called back at least twice.

2 years ago

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Verified Customer

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Michelle Green Portsmouth, VA

AHS service call response are not consistent, some quick, some not so.

2 years ago

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Verified Customer

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Paul V Marsh Jr Kings Mills, OH

The last company did not show up at all, could not get help from AHS

2 years ago

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Verified Customer

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Andres Avalos Sahuarita, AZ

The services I was signed for (duct cleaning) apparently are not being honored.

2 years ago

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Verified Customer

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Patrick Jackson San Antonio, TX

No follow up from contractor. Unable to see support from AHS. Can not talk to live person about complaints

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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Verified Customer

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Bla

The company they sub out to should really be looked into before the work is contracted out.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Jacob Sacramento, CA

They did not cover an issue that was listed as being covered. Trying to get any claim covered is a battle.

2 years ago

Reply from American Home Shield

Hi Jacob, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 23rd, 2022

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John Pickens, SC

Because it has been over 2 weeks since a technician came out to check what was wrong with my AC unit.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

Jun. 23rd, 2022

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Wade Markham Cocoa Beach, FL

Could never get the work done. I was the one calling an following up. It was a black hole experience.

2 years ago

Reply from American Home Shield

Hi Wade, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Carol Coleman Missouri City, TX

My claim was denied based on a lie my home was not struck by a storm witch cause my ceiling fan light to go out

2 years ago

Reply from American Home Shield

Hi Carol, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Judith Gray Bidwell, OH

They do not tell u about your contract they did not do what they said I have been with out air for 3 and 1/2 weeks

2 years ago

Reply from American Home Shield

Hi Judith,
I hate to hear about your most recent service call to have the air conditioner repaired. I would be glad to speak with you to assist with reaching a resolution. Please provide your AHS contract number or property address.

Jun. 23rd, 2022

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Verified Customer

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Stanley May Grovetown, GA

The appointment was scheduled in a timely manner.

2 years ago

Reply from American Home Shield

Hi Stanley, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 16th, 2022

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Verified Customer

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Steve Aucoin Woodstock, GA

Quick response and friendly interactions.

2 years ago

Reply from American Home Shield

Hi Steve, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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Lori Lake Oswego, OR

Immediate response and got the problem fixed

2 years ago

Reply from American Home Shield

Hi Lori, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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Deborah C Carethers Canal Winchester, OH

Service call was professional and timely .

2 years ago

Reply from American Home Shield

Hi Deborah, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 31st, 2022

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Brian Jackson Aurora, IL

My installment continues to increase that's why I'm cancelling

2 years ago

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Joseph Calandrelli

Very helpful but vendors used are limited in scope and can be very useless

2 years ago

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Rebecca J Keenan Glenshaw, PA

could hardly make out what the customer support agent was saying, bad English

2 years ago

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Verified Customer

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sandra Casa Grande, AZ

had them in the past, very easy to work with

2 years ago

Reply from American Home Shield

Sandra, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Darla C. Reid Corpus Christi, TX

I was provided incorrect information from a representative. I have been waiting 4 days for a supervisor to contact me.

2 years ago

Reply from American Home Shield

Hi Darla, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.

Jun. 16th, 2022

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Pavla Pletkova Chantilly, VA

Vendor didn't show to compete work and AHS blew me off three times to get my leaking water heater fixed.

2 years ago

Reply from American Home Shield

Hi Pavla, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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Ernest Escarcegs Tucson, AZ

Time delays fixing and resolving issues. It has been a bad experience when you need something done.

2 years ago

Reply from American Home Shield

Hi Ernest, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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Pollyanna Germann Eufaula, AL

Don't fix the same returning problem already paid for, slow to return calls about current problems

2 years ago

Reply from American Home Shield

Hi Polyanna, I hate to hear about your American Home Shield service experience and the issues that have occurred.

Jun. 17th, 2022

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Verified Customer

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David Alvarez Chelsea, AL

I had to call and get information instead of being contacted with the info, very unprofessional.

2 years ago

Reply from American Home Shield

Hi David,
Hi David, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number.

Jun. 17th, 2022

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Verified Customer

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sheilla Dior Reed-High Aurora, CO

Spends too many times sending contractors out to fix the same problem

2 years ago

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