American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Tom Donahue Frisco, TX

Good service but I had to call to follow up.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Verified Customer

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Jennette Rowe Waldorf, MD

I'm pleased with all the services I have had so far.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Verified Customer

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Gwen Purdy Salem, OR

Service was good. Personnel were courteous

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Verified Customer

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Damian Groves Argyle, TX

Took awhile to get a contractor. It di work out well.

2 years ago

Reply from American Home Shield

Hi Damian, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Barbara Montero Belleville, IL

Not following through on commitment to fix items I was told would be covered

2 years ago

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Adam Griffin Mesa, AZ

There was a ton of background noise and I could barely understand her and what she was saying. Not helpful.

2 years ago

Reply from American Home Shield

Hi Adam, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS property address.

Jun. 3rd, 2022

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Verified Customer

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Caleb Fung Carrollton, TX

Found a great contractor to resolve my electrical issue.

2 years ago

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Gladys Gattison Washington, DC

Patients is everything and listening she did both

2 years ago

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frank sabbato Denver, CO

the people that are sent are always prompt and efficent

2 years ago

Reply from American Home Shield

Hi Frank, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Aleksandr Kagan San Francisco, CA

Most our issue with repair has been resolved timely

2 years ago

Reply from American Home Shield

Hi Aleksandr, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

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Verified Customer

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Jerry Roberts Decatur, TX

It got fixed in a timely manner and courteous

2 years ago

Reply from American Home Shield

Hi Jerry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Smruti Jani Clearwater Beach, FL

They reject every claim and only give consideration in 2nd or more attempts

2 years ago

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Christina Mollman Lawton, OK

very slow service! Have to wait on delayed parts cannot use my dishwasher!

2 years ago

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Angela New Braunfels, TX

I never was able to HVAC repair out to my house. I had to call someone myself

2 years ago

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Roy Alexander Columbia, SC

Company said you do not pay for broken pipes. Hope you give my money back!!

2 years ago

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Lynn

Some of the contractor are terrible they need more options to choose from

2 years ago

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Linda DeParto Diamondhead, MS

It's so difficult understanding with such heavy accents from your agents!!!

2 years ago

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Ron Cantwell Saint Louis, MO

Good and bad experience. Needs to communicate with the policy owner.

2 years ago

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Oscar Ruiz Miamisburg, OH

Contractors are not knowledgeable about the jobs they are hired for.

2 years ago

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James Byers Moore, SC

Because of an issue that 3 months to resolve. Multiple calls discussing issue with multiple reps and got nowhere.

2 years ago

Reply from American Home Shield

Hi James, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS contract number.

May. 30th, 2022

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Verified Customer

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Jay Lujan Coupeville, WA

Horrible customer service! The people they have have no clue! They repeat the same thing over and over!

2 years ago

Reply from American Home Shield

Hi Jay, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 27th, 2022

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Verified Customer

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Ron G Desoto, TX

I had a water leak and contacted them. Two weeks later I still had the leak and they refused any payment.

2 years ago

Reply from American Home Shield

HI Ron, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide property address or contract number.

May. 27th, 2022

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Verified Customer

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CBruner Palestine, TX

Has been 3 months on a very serious repair claim and still no approval. All I've had is a big run around.

2 years ago

Reply from American Home Shield

Hi C, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS property address.

May. 31st, 2022

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Verified Customer

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Pearl Hughes Saint Louis, MO

The customer service provider (Warren)was very helpful

2 years ago

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Doris Hinojos Apple Valley, CA

Helped us figure which appliance was leaking

2 years ago

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Linda Evansville, IN

The Colin process was seamless and very quick

2 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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EDUARDO J CASTILLO Tampa, FL

The rep explained very well what the problem was

2 years ago

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Walt Meyer Ozona, TX

Problems were resolved even if it took multiple trips.

2 years ago

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Carol A Hopper Georgetown, TX

great in home care but no help with my AC

2 years ago

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Cory Cottam Wamego, KS

Quick and easy to deal with. Send out great contractors.

2 years ago

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Verified Customer

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April Locustgrove, VA

There good about getting service quickly.

2 years ago

Reply from American Home Shield

Hi April, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Verified Customer

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Vernon S Roybal Goodyear, AZ

Good response time. Contractor set up with did a good job.

2 years ago

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Cathy Duncanville, TX

Rep. Kept miss pronouncing my name and I couldn't understand her had hang up and call back

2 years ago

Reply from American Home Shield

Hi Cathy, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 19th, 2022

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Verified Customer

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Luis San Pedro, CA

The company still owes me money. And I've made five calls to them with no solution.

2 years ago

Reply from American Home Shield

Hi Luis, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 19th, 2022

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Verified Customer

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Adrienne Davies Citrus Heights, CA

The service date was a month away from when I called. Not good enough

2 years ago

Reply from American Home Shield

Hi Adrienne,
I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

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Verified Customer

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Richard Carlton McComb, MS

Not a 5 due to High annual cost of policy and fee for each visit.

2 years ago

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Joyce Parker Birmingham, AL

Plumber didn't have tool he needed. Had to come back four days later.

2 years ago

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Mrs. C Charlotte, NC

Their claims process is rather confusing and a hassle to go through

2 years ago

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Alyona Sliozberg Roslyn, NY

Vendor they hired to fix the refrigerator has misdiagnosed the problem 4 times, impossible to get an appointment

2 years ago

Reply from American Home Shield

Hi Alyona, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 20th, 2022

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Verified Customer

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Cherry Davis Chesapeake, VA

Terrible customer resolutions. Horrible contractors, that doesn't fulfill service in a timely manner.

2 years ago

Reply from American Home Shield

Hi Cherry, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 24th, 2022

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Verified Customer

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Fred D. Davis, Sr. Tulsa, OK

Usually get good results from contractors

2 years ago

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Junior sathaphan Modesto, CA

They try to resolve my issues in a timely nanner

2 years ago

Reply from American Home Shield

Hi Junior, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 18th, 2022

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Verified Customer

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Gerald Elliott Waco, TX

Service Rep was professional and personable

2 years ago

Reply from American Home Shield

Hi Gerald, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Verified Customer

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Valerie Briggs Alexandria, VA

The costs keep rising, bur the service is good.

2 years ago

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Donna Summerville, SC

I rated for good response and good service

2 years ago

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Michael Eberhard Glendale, AZ

Not good to start but responsive to fix issue

2 years ago

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Tim Zeno Humble, TX

The company's you all use are a ripoff , they get paid and still want more than more

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Marie Houston, TX

I still have not heard back from AHS about my lighting and loose electrical boxes

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Y Bingham Glenn Dale, MD

I had to make too many calls in order to get my problem resolved

2 years ago

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Ray Green Temecula, CA

Confusion on communication with customer service a few months back

2 years ago

American Home Shield Reviews