American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Judy Mobile, AL

Horrible!!!! They will take your money every week like clockwork but once you need them they are cold, unfriendly and offer no customer service needs in your favor!!! I would not recommend them to my worst enemy. Take it from my experience find another company!!!!!

8 years ago

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ELMER THUSTON Birmingham, AL

Excellent service. The tech was prompt and very good at his job. All is well now and I love having AHS.

8 years ago

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Ed Phoenix, AZ

Very Rarley do they come one to fix the AC Unit. Min Two trips. Repalcement AC Unit is a old unit rebuilt 10 plus years old. Don't really state that in there sales pitch.

8 years ago

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Courtney Phenix City, AL

They provide great customer service and putting a work order is very easy. They are also quick to respond.

8 years ago

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Michael Wegmann La Grange, IL

Less than HALF the time I get a call from a professional when I have submitted a request for service! Wait times when calling AHS are RIDICULOUSLY long and frustrating! They claim to cover all the important things, but FAR from the truth! There has been ZERO follow up on previous jobs that require patch-work!!

8 years ago

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Tammy Philadelphia, PA

It took to long for the piece to come in to fix my shower . The tech that came out to put the piece on was very generious and professional .

8 years ago

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Byron Wright Chesapeake, VA

I had a/c trouble using a couple of visits. AHS replaced unit at no charge. Thank you so much AHS!!!

8 years ago

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Marla West Palm Beach, FL

Terrible company/ horrible customer service, no communication, over an hour wait time on the phone. It’s been 3 weeks now that I’m waiting for a part for my refrigerator and I had to call to find out the status but you have to prepay / they don’t care about their customers anymore, have been with them for over 15 years- shameful

8 years ago

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Bettye Tampa, FL

AHS has been diligent in getting repair folks to my house. The companies are reputable and the techs are superior.

8 years ago

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Ilana Khoshsima Sherman Oaks, CA

Very good tech support and knowledgeable technicians.

8 years ago Edited September 14, 2021

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Joyce Carroll Brentwood, TN

I’m bring harassed by texts of not paying for a service payment for the second time now, spending a half hour on hold each time..all because I’m told, your computers were down! The texts threatened to drop my coverage! Well I’m considering dropping your coverage as well! Is anyone in charge of AHS?

8 years ago

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Beverly Haynes Baltimore, MD

Each time that i have called for a plumbing issue, i have had to call 2-3 additional times for service. I am very dissatisfied with the contractors that are used. Mays plumbing and H and K plumbing.

8 years ago

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cathy Evans, GA

wait times to talk to someone ALWAYS over one hour had two companies and 4 different workers trying to fix air conditioner had to finally hire someone that knew what they were doing will cancel as soon as I am able to speak to someone to get deductible returned for work not completed.

8 years ago

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cheryl christmas Folkston, GA

called thurs 11/2/2017 and as of today 11/6/2017 i still have no apt for anyone to come out i have been on hold for over a hour and half today no one answering the phone to help me resolve this problem. pay every month and got nothing to show for it. but a stopped shower that has been sitting here 5 days.

8 years ago

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Vanessa Ortiz Mesa, AZ

Their phone services is not good. Waited over hours and just to be hung up on. I'm not to happy right now. Wasted my time today call in for a request on celling fan. I went online to try that way and even worst no detail to request another different problem. I think I'll be shopping for new service soon.

8 years ago

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Kathy Wilmington, DE

I paid for service and the person sent said there was nothing they could do. A week later I had someone in and they fixed the issue within 5 minutes. I would like my money back.

8 years ago

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Robin Harrison Aurora, IL

We are canceling this coverage!!! Waste of money still waiting for refund of 100.00$ for alittle over a month because you guys came out for the same reason for our air conditioner! We had no choice but to pay before you dispatched anyone! Never recommend your company to anyone! Thanks for nothing! Robin Harrison

8 years ago

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Sue Vincent Columbia, MD

Broken washer July 19. Condemned Sept 24. 7 visits. 2 false repairs, one resulting in major damage. Received Check Oct 9. Problem repeatly misdiagnosed. Need better contractors and quicker resolution. Perseverance pays.

8 years ago

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Phil Boerne, TX

I would give AHS a zero if I could. I have a plumbing repair that is still not finished from about a month a go. I paid the $75.00 service fee already. The owner of the plumbing company said that he needed to order a part that would take a few days to receive. I never heard back!

8 years ago

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merle moore Litchfield Park, AZ

It would have been much nicer if I could talk to someone. I had an issues and tried to call on several occasions to be told the next agent would be available in 45 min. to an hour. I don't have time to wait for someone to talk to and this happened every times I called. So, bottom line, your customer service sucks big time.

8 years ago

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Sergey Dubenko San Francisco, CA

Absolutely useless. Either AHS doesn't cover any part of the repairs but still charges the service fee of $100 for essentially doing nothing or it sends out contractors who have a review of 1(!) star on yelp, which of course results in order cancellation and full repair covered out of pocket anyways.

8 years ago

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Eun Lee

Every time i call its a 45 min wait. this time one hour and 52 min. You cant email them either. And when they finally answer they have to transfer you to a different department and again wait for over 30 min. The worst possible customer service line ever.

8 years ago

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Leonard Parkville, MD

Contacting customer service is the worst with AmericanHome Shield. I am always on hold for a long period of time and end up gettingtransferred around. Often times my issues are not resolved and I am forced to call back again.

8 years ago

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Chelsie Visalia, CA

Absolutely terrible service all the way around! Do not waste your money! Hold times on the phone of well over an hour, refusal to pay invoices, then hung up on when asked to speak with a supervisor after waiting on hold for 70 minutes, the rep I spoke with could not even tell me the date an invoice was supposedly paid.

8 years ago

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LVJ Beltsville, MD

If you have 1-2 hours to waste listening to canned music this is your company! They have the most incompetent contractors I have ever dealt with. No follow up; no guaranty and parts are eternally on-order. Stay AWAY from this one!

8 years ago

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Vickee Cloniger

Very inconsistent on billing practice. We wren't informed of an outstanding bill until we tried to have service again. We paid that one and the next was to be charged 2 days later. We start getting nasty notes saying we are delinquent and have tried to call the company to clean up the misunderstanding. VERY FRUSTRATED!

8 years ago

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Nancy Hobson

The wait time on hold was extremely long. One time was longer than 2 hours. When I spoke to a person, the service was exceptional.

8 years ago

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Eric VM

A.C. went out in the middle of summer but American Home Shield refused to fix it that day. It was 98 degrees with a heat index of over 100, but since the outside temperature was not 105 they refused. Terrible policy especially if you live in a high humidity city.

8 years ago

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Oliver Borden Sr. Bossier City, LA

An excellent job that repaired my Garage Door and even did it without me being there! The repair problem was exactly as he projected. Thanks

8 years ago

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Steve t Las Vegas, NV

I had a fan that was working but out of balance. I told customer service this and paid the $75. Fee. Sent out service guys for a re balance, then said not covered because the fan is still working. I ended up buying a new fan. They screwed me.

8 years ago

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Frederick Alcazar

Garbage Disposal/Plumbing Service. Was quick and communicative. Fixed problem quickly. Nothing else I could ask for.

8 years ago

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Rob Robidou

Everything went very smooth. The only issue was that I was on hold for 50 minutes before I could speak to customer service Rep.

8 years ago

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Nichole Simpson Fountain Hills, AZ

Though it takes several minutes to actually get to a customer service agent, they are always knowledgeable and friendly.

8 years ago

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Gene Spring Hill, FL

Have a problem with oven. Company that was sent to do the repairs, changed two parts. Unit is still not functioning properly. I asked them to leave the ticket open and they have not responded to me. AHS needs to use better service companies to do their repairs. All I'm getting is a bunch of lip service.

8 years ago

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Chris Lane

Four year subscriber here. A covered item is being denied after 3 American Home Shield contractors have inspected it and turned in claims. The last one was told by AHS that he was too expensive. I have called nearly everyday for 6 weeks and been on hold for 30 minutes to over an hour every time. THE WORST CUSTOMER SERVICE THAT I'VE EVER SEEN.

8 years ago

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Tammy Woolls Spring, TX

AHS is without a doubt the worst service contact you can purchase. I paid for my contract and come to find out they do not use local contractors in my area, which they use Houston area and they will not come out to mine. Therefore I have paid for a service that I can not use.....REALLY! They have not heard the last of me!

8 years ago

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Marlene Chin

40 characters cannot due my dissatisfactions any justice. To put it simply, I had to call several times and repeat my situation each and every time. I would assume that proper documentation of my issue was insufficient and the reps had no idea what was going on. And still my situation has not been resolved!!!

8 years ago

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Gail Graber De Valls Bluff, AR

dryer quit working and was not repairable. I purchased a new one and was compensated by American Home Shield.

8 years ago

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Larry K

HORRIBLE HORRIBLE Stupid me I signed up as their rates were all inclusive and reasonable BUT when I needed service all I got was a hold time of 45 minutes and 0 answered. Then I got an auto e mail giving me a provider and guess what the same thing!! Stay away in fact run away from this company Larry K

8 years ago

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jimmy ingram

This company has very little concerns about your home after yo pay them. I requested a/c service on the 31 jul 2017 and had service company come twice and it has not been repaired as of now and can't get any help from AHS . I'm not pleased at all with service and as of now would not recommend them or service company to anyone.

8 years ago

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Zenia Livingston

The company worries more about the money than about serving the customer.

2 months ago

Reply from American Home Shield

Hello Zenia Livingston,

Thank you for reaching out to us. We appreciate you contacting us regarding your experience with AHS. If you are still having issues with the AHS claim please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,
Timari H.
American home shield

Sep. 11th, 2025

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Price Family

We had this company for the first 5 years when we moved into our new house. Our Upstairs AC was not working properly. They found a loophole of some sort to not replace it. They just kept sending contractors out (for a $75 fee) to look at it and tell us that we needed a new one. They never replaced it and we paid 11k for a new one. Our trash compactor stopped working and they said it was our fault it broke and they denied the claim. No explanation.

1 year ago

Reply from American Home Shield

Dear Price Family, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Apr. 26th, 2024

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Maria Williams Killeen, TX

This is a good to have to cover for your appliance. It is a trust worthy and they help you when you have problems with your payment.

2 years ago

Reply from American Home Shield

Dear Maria, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 27th, 2023

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Vajra Samarasinghe Pompton Lakes, NJ

I've had AHS since 2019. It started off as good deal but overtime many vendors have offered much better packages and no contract deals. While their process to make a claim is easy and convenient; the wait on an assigned contractor is almost 2 days in some cases which is very inconvenient.

2 years ago

Reply from American Home Shield

Dear Vajra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 27th, 2023

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Laticia C Albuquerque, NM

This review is in regards to customer service. Every time I call I speak with somebody that does not understand what I’m asking and somebody that I also cannot understand. I feel feel like these individuals goes around in circles, repeating my name, and telling me about things that I didn’t ask for in the question. As far as the actual service requests, and the repair specialists they sent out, they have always been wonderful.

2 years ago

Reply from American Home Shield

Dear Laticia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 14th, 2023

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David Young Virginia Beach, VA

Home shield is the best home warranty company on the market in my opinion. The customer service is amazing and they are a trustworthy company.

2 years ago

Reply from American Home Shield

David, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 18th, 2023

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Golf Addict Hyattsville, MD

This company is terrible and one to stay away from. I had a failed water heater and they sent out a tech who was not even a plumber as I observed him and the guy was clueless. After going back and forth with them they claimed the plumbing company had to rearrange all these pipes for nearly $600 to do the install which was a joke and a deflection not to pay. After filing a complaint with the BBB they issued a refund for the water heater because I went ahead and got a real plumber and submitted pictures as evidence. This company is no good and I will advise anyone to stay away

2 years ago

Reply from American Home Shield

Dear Golf, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 8th, 2023

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Hortline Manhattan Beach, CA

American Home Shield was our home warranty company b/c my exwife worked there. After she left the true colors came out of the customer service and it was a horrible experience. Apparently its about who you know and not what you pay for.

2 years ago

Reply from American Home Shield

Dear Hortline, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 7th, 2023

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Aaron young San Diego, CA

Horrible place ac went out no 24hr company they told me to expensive to use and it was going to be 10 or more days before fixed at 120 degrees during summer with 7 dogs and a wife with medical conditions and they didn't cut one day off so 9 days house at 110 inside got a ac company to install in 2 days and asked for reimbursement and they told me know because we didn't use there company someone told me they don't care if you suffer as long as they save money

2 years ago

Reply from American Home Shield

Aaron, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

May. 16th, 2023

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Ganiat Harris Silver Spring, MD

The company claims to cover all appliances regardless of age but when our a/c unit required refrigerant was told AHS covers $10 per pound while we are responsible for the other $270 -$280 per pound and our unit needs 5.83 lbs.

2 years ago

Reply from American Home Shield

Hi Ganiat,
American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 18th, 2023

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