American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Deborah Weaver Indianapolis, IN

I had this company for 5 years they my 5 th year I had trouble with my dishwasher they told me that I need to buy one with three wash heads it was old and they wasn’t replacing it oh well I will never use the s company again they waste my time again with my ice maker they’re too many good companies out there . That was 5 years waste

7 years ago

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Billie B Columbus, OH

My refrigerator died it took 6 days for a repair man to come check it and I'm still waiting for a replacement compressor. I don't feel after spending$16,500 through the years with AHS I should be waiting weeks without a refrigerator. With a 94 y/o & disabilited person in household

7 years ago

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Dauphine Billingsley Houston, TX

Poor, poor service. Some of the contractors are the worst. They give no variety of time schedules and report that we need to accommodate the contractors. I found they treat the customers very poorly! Customer service is the worst, you are on hold forever!!!!!

7 years ago

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Boris San Francisco, CA

The AHS is one of the worst companies I have ever business with. It is difficult to get service when you need it in your home. The Customer Service is not responsive. When you try to call the AHS, waiting time is more than 1 hour. It is very difficult to even to cancel contract with the AHS. I am going to file a formal complain to BBB.

7 years ago

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Noneya biz

Customer service is terrible. They will answer the phone in a heartbeat if you are starting new warrenty but if you need a warranty honnored forget it! Our heat is out and we've waited on hold all day to speak to someone about getting our service call upgraded to an emergency. That is ridiculous!

7 years ago

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Faisal Frankfort, IL

Very responsive. Only filled out the request online. Someone called back in timely manner and took care of the problem.

7 years ago

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Scott Effinger Phoenix, AZ

Customer service is horrible. Most of the time it takes over an hour to get to a customer service representative when you call in. If you have any urgent needs, the reps are very unhelpful in getting any timely service. I've asked to speak to a supervisor & the reps will refuse to put a supervisor on the line.

7 years ago

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Raymond poniewaz Las Vegas, NV

I was disappointed that AMS would not cover the replacement of the sheet rock that was removed to repair the leak in the wall.

7 years ago

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Erik Renninger Neshanic Station, NJ

Worst company to deal with an hour on hold all the time, just a waste of time from start to finish. The quality of professionals that are assigned to projects are well below average, most have horrible reviews. I would never choose to do any type of business with this company.

7 years ago

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Carneal Stafford, VA

AHS rep lie to you, the person they contract has to wait for them to send part b4 they can fix Issue. Also these people who come to fix your issue try to get you to pay out of pocket for something that’s covered. Very fustrating. I got AHS for peace of mind not agracvation tired of all the lies and crappy people they contract .

7 years ago

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Anthony Gick Hampton, VA

AHS is the best home warranty company among all the hw companies out there when it comes to price and value of service.

7 years ago

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Debbie Anna, TX

If you want to wait for hours (literally) to speak to someone about a problem you are having with the home warranty.... this is the company for you. Customer Service is not a high priority with American Home Shield.... they are more interested in taking your money.

7 years ago

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Rob Murrieta, CA

Initially my service was great, then subpar contractors were sent out, but recently great contractors were sent out. It was almost luck of the draw type of help.

7 years ago

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Gabrielle Jackson Memphis, TN

Such a sloppy company when it comes to service. The wait times are ridiculous and the service is subpar. If you are elderly and or not comfortable with technology pick another company. You want be able to access a live person and will be stuck using online servicing. The day I canceled my account was the best experience I had with AHS.

7 years ago

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Jerry Harvey Supply, NC

Always on time, problem resolved on first visit. When this was not the case, they came back out and fixed the problem.

7 years ago

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Kathryn Lynn Adcock Scottsdale, AZ

I am not happy with the service we received last week on our dishwasher. The dishwasher is still broken. It is not pumping out the water and again I have a dishwasher full or yucky smelling water. He DID NOT fix the problem. I want someone else to come out and fix it.

8 years ago

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Philip Columbia, SC

Customer service is terrible. Have never called and had a wait time of less than 1 Hour. I have requested to speak to a supervisor on several occasions, but one has never returned the call. I have tried to cancel this agreement, but they have to call you to confirm and will not call me. Just a bunch of bogus.

8 years ago

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Judy Mobile, AL

Horrible!!!! They will take your money every week like clockwork but once you need them they are cold, unfriendly and offer no customer service needs in your favor!!! I would not recommend them to my worst enemy. Take it from my experience find another company!!!!!

8 years ago

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ELMER THUSTON Birmingham, AL

Excellent service. The tech was prompt and very good at his job. All is well now and I love having AHS.

8 years ago

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Ed Phoenix, AZ

Very Rarley do they come one to fix the AC Unit. Min Two trips. Repalcement AC Unit is a old unit rebuilt 10 plus years old. Don't really state that in there sales pitch.

8 years ago

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Courtney Phenix City, AL

They provide great customer service and putting a work order is very easy. They are also quick to respond.

8 years ago

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Michael Wegmann La Grange, IL

Less than HALF the time I get a call from a professional when I have submitted a request for service! Wait times when calling AHS are RIDICULOUSLY long and frustrating! They claim to cover all the important things, but FAR from the truth! There has been ZERO follow up on previous jobs that require patch-work!!

8 years ago

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Tammy Philadelphia, PA

It took to long for the piece to come in to fix my shower . The tech that came out to put the piece on was very generious and professional .

8 years ago

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Byron Wright Chesapeake, VA

I had a/c trouble using a couple of visits. AHS replaced unit at no charge. Thank you so much AHS!!!

8 years ago

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Marla West Palm Beach, FL

Terrible company/ horrible customer service, no communication, over an hour wait time on the phone. It’s been 3 weeks now that I’m waiting for a part for my refrigerator and I had to call to find out the status but you have to prepay / they don’t care about their customers anymore, have been with them for over 15 years- shameful

8 years ago

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Bettye Tampa, FL

AHS has been diligent in getting repair folks to my house. The companies are reputable and the techs are superior.

8 years ago

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Ilana Khoshsima Sherman Oaks, CA

Very good tech support and knowledgeable technicians.

8 years ago Edited September 14, 2021

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Joyce Carroll Brentwood, TN

I’m bring harassed by texts of not paying for a service payment for the second time now, spending a half hour on hold each time..all because I’m told, your computers were down! The texts threatened to drop my coverage! Well I’m considering dropping your coverage as well! Is anyone in charge of AHS?

8 years ago

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Beverly Haynes Baltimore, MD

Each time that i have called for a plumbing issue, i have had to call 2-3 additional times for service. I am very dissatisfied with the contractors that are used. Mays plumbing and H and K plumbing.

8 years ago

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cathy Evans, GA

wait times to talk to someone ALWAYS over one hour had two companies and 4 different workers trying to fix air conditioner had to finally hire someone that knew what they were doing will cancel as soon as I am able to speak to someone to get deductible returned for work not completed.

8 years ago

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cheryl christmas Folkston, GA

called thurs 11/2/2017 and as of today 11/6/2017 i still have no apt for anyone to come out i have been on hold for over a hour and half today no one answering the phone to help me resolve this problem. pay every month and got nothing to show for it. but a stopped shower that has been sitting here 5 days.

8 years ago

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Vanessa Ortiz Mesa, AZ

Their phone services is not good. Waited over hours and just to be hung up on. I'm not to happy right now. Wasted my time today call in for a request on celling fan. I went online to try that way and even worst no detail to request another different problem. I think I'll be shopping for new service soon.

8 years ago

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Kathy Wilmington, DE

I paid for service and the person sent said there was nothing they could do. A week later I had someone in and they fixed the issue within 5 minutes. I would like my money back.

8 years ago

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Robin Harrison Aurora, IL

We are canceling this coverage!!! Waste of money still waiting for refund of 100.00$ for alittle over a month because you guys came out for the same reason for our air conditioner! We had no choice but to pay before you dispatched anyone! Never recommend your company to anyone! Thanks for nothing! Robin Harrison

8 years ago

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Sue Vincent Columbia, MD

Broken washer July 19. Condemned Sept 24. 7 visits. 2 false repairs, one resulting in major damage. Received Check Oct 9. Problem repeatly misdiagnosed. Need better contractors and quicker resolution. Perseverance pays.

8 years ago

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Phil Boerne, TX

I would give AHS a zero if I could. I have a plumbing repair that is still not finished from about a month a go. I paid the $75.00 service fee already. The owner of the plumbing company said that he needed to order a part that would take a few days to receive. I never heard back!

8 years ago

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merle moore Litchfield Park, AZ

It would have been much nicer if I could talk to someone. I had an issues and tried to call on several occasions to be told the next agent would be available in 45 min. to an hour. I don't have time to wait for someone to talk to and this happened every times I called. So, bottom line, your customer service sucks big time.

8 years ago

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Sergey Dubenko San Francisco, CA

Absolutely useless. Either AHS doesn't cover any part of the repairs but still charges the service fee of $100 for essentially doing nothing or it sends out contractors who have a review of 1(!) star on yelp, which of course results in order cancellation and full repair covered out of pocket anyways.

8 years ago

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Eun Lee

Every time i call its a 45 min wait. this time one hour and 52 min. You cant email them either. And when they finally answer they have to transfer you to a different department and again wait for over 30 min. The worst possible customer service line ever.

8 years ago

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Leonard Parkville, MD

Contacting customer service is the worst with AmericanHome Shield. I am always on hold for a long period of time and end up gettingtransferred around. Often times my issues are not resolved and I am forced to call back again.

8 years ago

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Chelsie Visalia, CA

Absolutely terrible service all the way around! Do not waste your money! Hold times on the phone of well over an hour, refusal to pay invoices, then hung up on when asked to speak with a supervisor after waiting on hold for 70 minutes, the rep I spoke with could not even tell me the date an invoice was supposedly paid.

8 years ago

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LVJ Beltsville, MD

If you have 1-2 hours to waste listening to canned music this is your company! They have the most incompetent contractors I have ever dealt with. No follow up; no guaranty and parts are eternally on-order. Stay AWAY from this one!

8 years ago

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Vickee Cloniger

Very inconsistent on billing practice. We wren't informed of an outstanding bill until we tried to have service again. We paid that one and the next was to be charged 2 days later. We start getting nasty notes saying we are delinquent and have tried to call the company to clean up the misunderstanding. VERY FRUSTRATED!

8 years ago

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Nancy Hobson

The wait time on hold was extremely long. One time was longer than 2 hours. When I spoke to a person, the service was exceptional.

8 years ago

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Eric VM

A.C. went out in the middle of summer but American Home Shield refused to fix it that day. It was 98 degrees with a heat index of over 100, but since the outside temperature was not 105 they refused. Terrible policy especially if you live in a high humidity city.

8 years ago

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Oliver Borden Sr. Bossier City, LA

An excellent job that repaired my Garage Door and even did it without me being there! The repair problem was exactly as he projected. Thanks

8 years ago

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Steve t Las Vegas, NV

I had a fan that was working but out of balance. I told customer service this and paid the $75. Fee. Sent out service guys for a re balance, then said not covered because the fan is still working. I ended up buying a new fan. They screwed me.

8 years ago

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Frederick Alcazar

Garbage Disposal/Plumbing Service. Was quick and communicative. Fixed problem quickly. Nothing else I could ask for.

8 years ago

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Rob Robidou

Everything went very smooth. The only issue was that I was on hold for 50 minutes before I could speak to customer service Rep.

8 years ago

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Nichole Simpson Fountain Hills, AZ

Though it takes several minutes to actually get to a customer service agent, they are always knowledgeable and friendly.

8 years ago

American Home Shield Reviews