American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Vajra Samarasinghe Pompton Lakes, NJ

I've had AHS since 2019. It started off as good deal but overtime many vendors have offered much better packages and no contract deals. While their process to make a claim is easy and convenient; the wait on an assigned contractor is almost 2 days in some cases which is very inconvenient.

1 year ago

Reply from American Home Shield

Dear Vajra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 27th, 2023

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Laticia C Albuquerque, NM

This review is in regards to customer service. Every time I call I speak with somebody that does not understand what I’m asking and somebody that I also cannot understand. I feel feel like these individuals goes around in circles, repeating my name, and telling me about things that I didn’t ask for in the question. As far as the actual service requests, and the repair specialists they sent out, they have always been wonderful.

1 year ago

Reply from American Home Shield

Dear Laticia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 14th, 2023

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David Young Virginia Beach, VA

Home shield is the best home warranty company on the market in my opinion. The customer service is amazing and they are a trustworthy company.

1 year ago

Reply from American Home Shield

David, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 18th, 2023

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Golf Addict Hyattsville, MD

This company is terrible and one to stay away from. I had a failed water heater and they sent out a tech who was not even a plumber as I observed him and the guy was clueless. After going back and forth with them they claimed the plumbing company had to rearrange all these pipes for nearly $600 to do the install which was a joke and a deflection not to pay. After filing a complaint with the BBB they issued a refund for the water heater because I went ahead and got a real plumber and submitted pictures as evidence. This company is no good and I will advise anyone to stay away

1 year ago

Reply from American Home Shield

Dear Golf, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 8th, 2023

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Hortline Manhattan Beach, CA

American Home Shield was our home warranty company b/c my exwife worked there. After she left the true colors came out of the customer service and it was a horrible experience. Apparently its about who you know and not what you pay for.

1 year ago

Reply from American Home Shield

Dear Hortline, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 7th, 2023

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Aaron young San Diego, CA

Horrible place ac went out no 24hr company they told me to expensive to use and it was going to be 10 or more days before fixed at 120 degrees during summer with 7 dogs and a wife with medical conditions and they didn't cut one day off so 9 days house at 110 inside got a ac company to install in 2 days and asked for reimbursement and they told me know because we didn't use there company someone told me they don't care if you suffer as long as they save money

1 year ago

Reply from American Home Shield

Aaron, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

May. 16th, 2023

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Ganiat Harris Silver Spring, MD

The company claims to cover all appliances regardless of age but when our a/c unit required refrigerant was told AHS covers $10 per pound while we are responsible for the other $270 -$280 per pound and our unit needs 5.83 lbs.

1 year ago

Reply from American Home Shield

Ganiat, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 18th, 2023

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William Pommering El Cajon, CA

The time to set an appointment was quick. The appointment itself was handled quickly, friendly, and repairs were done with a single visit.

2 years ago Edited June 28, 2023

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 12th, 2022

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Nxx Wang Port Jefferson Station, NY

Easy to quote and the price is reasonable. The claim was processed in a timely manner and customer service is very caring

2 years ago

Reply from American Home Shield

HI Nxx, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 26th, 2022

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World Traveler Ashburn, VA

Great company to have for when appliances go bad. It can save headaches and money, a lot cheaper than buying new appliances.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 21st, 2022

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Bradly Wolkis Phoenix, AZ

One of worst experiences with a business, any business, ever. Poor responses. Horrible repair men. Monthly, annual & service charges went up significantly, year after year. With no more anything with the extra high bills It eventually got to the point where I was paying a higher monthly fee and got nothing more for it. So plain and simple, I just dropped them. An excellent decision since I rarely ever used them in the 1st place.

2 years ago

Reply from American Home Shield

Hi Bradly,
Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 8th, 2022

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Lisa King Davis Baton Rouge, LA

We had this contract for several years. Never used their service, however rates increased so we shopped fir better rates. Their CSR dept was amazing

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Russell Vastine Aurora, CO

I like how many different options and plans they have compared to other companies. I like you can look for options in your price range.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Patti Crawford Appleton, WI

I have had AHS. For around 15 years. The customer service is wonderful and they are quick to get service people to the house.

2 years ago

Reply from American Home Shield

Hi Patti, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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anupam sumessur Washington, DC

American Home Shield is very professional amd responsive. They are quick to act and claims are easy to follow on their website. Absolutely love it.

2 years ago

Reply from American Home Shield

Hi Anupam, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Philip Patton Bullhead City, AZ

I have used AHS for nearly 10 years and never have I had any problems. They are quick to respond, and they send quality repair people to do the work

2 years ago

Reply from American Home Shield

Hi Philip, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Samf Pompano Beach, FL

I am very happy with American Home Shield and continue to be a customer. I had a very fast response when I had an issue with my fridge.

3 years ago Edited August 3, 2022

Reply from American Home Shield

Hi Samf, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Pam Overland Park, KS

Plumbing experiences have been excellent .

1 year ago

Reply from American Home Shield

Dear Pam, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Charlotte Carey Edmond, OK

The pool contractor did an EXCELLENT job!

1 year ago

Reply from American Home Shield

Dear Charlotte, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 6th, 2023

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Verified Customer

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John Pleasanton, CA

Adequate responses to problems/issues I've reported.

1 year ago

Reply from American Home Shield

Dear John, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Patricia Parsippany, NJ

I did not like the length of time required to resolve a problem with my oven.

1 year ago

Reply from American Home Shield

Dear Patricia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Lee Leschper Corpus Christi, TX

we have always gotten our money's worth and then some

1 year ago

Reply from American Home Shield

Dear Lee, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Dana Hougham Bradenton, FL

Overall service is good and helpful ,, good results

1 year ago

Reply from American Home Shield

Dear Dana, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Joseph Paducah, KY

Reputable company that provides quality repairs.

1 year ago

Reply from American Home Shield

Dear Joseph, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Amanda Abrams Houston, TX

Very frequent times we are assigned to poorly rated companies who often just barely get the job done

1 year ago

Reply from American Home Shield

Dear Amanda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 19th, 2023

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Verified Customer

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Lorenzo Gonzales Castle Rock, CO

AHS did NOT respond to my request which I have explained below in my comments.

1 year ago

Reply from American Home Shield

Dear Lorenzo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Fernando Aguilar Moreno Valley, CA

Very easy to make requests and the job gets done promptly.

1 year ago

Reply from American Home Shield

Dear Fernando, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Lem New City, NY

Pricing is getting out of hand. Annual price higher than my house insurance.

1 year ago

Reply from American Home Shield

Dear, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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chrystal demet

Charges for "codes and compliance "were very high

1 year ago

Reply from American Home Shield

Chrystal, Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Debra Miller

The coverage is the worst and the customer service is the worst. I will not recommend American Home Sheild to anyone.

1 year ago

Reply from American Home Shield

Dear Debra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Cameron

The prompt dispatch. Good service for the most part.

1 year ago Edited October 18, 2023

Reply from American Home Shield

Dear Cameron, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 10th, 2023

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Verified Customer

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C note Fort Hood, TX

1 year ago

Reply from American Home Shield

Hi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 21st, 2023

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Verified Customer

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Lorraine Austin, TX

Some of the contractors are very good, some are not so good

1 year ago

Reply from American Home Shield

Dear It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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William Chandler, AZ

Good value for the coverage, resolution.

1 year ago

Reply from American Home Shield

Dear William, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 3rd, 2023

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Verified Customer

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Mark Sanford, NC

Good company with good honest and courteous vendors.

1 year ago

Reply from American Home Shield

Dear Mark, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Deidri Midlothian, TX

Response time was acceptable but could have been faster.

1 year ago

Reply from American Home Shield

Deidri, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Yoga Ramirez San Antonio, TX

Do not like their customer service. Not all companies do a good job.

1 year ago

Reply from American Home Shield

Dear Yoga, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

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Verified Customer

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Michelle

No response on second request due to an issue on my refrig. Not a happy customer right now

1 year ago

Reply from American Home Shield

Michelle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 18th, 2023

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Verified Customer

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Becky Roanoke, VA

They have been easy to rech and very responsive.

1 year ago

Reply from American Home Shield

Becky, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Ma Union, NJ

They are becoming to be expensive. I het yearly increase without notice.

1 year ago

Reply from American Home Shield

Dear Ma, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Anthony

Unacceptable to wait five days in the sweltering heat to have your air conditioner fixed

1 year ago

Reply from American Home Shield

Dear Anthony, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 19th, 2023

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Verified Customer

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DDK Holdings

Poor information by service provider . I had t in pay a service fee for a service already approved to be replaced

1 year ago

Reply from American Home Shield

Dear DDK, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 20th, 2023

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Verified Customer

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Bob Beaumont, TX

Use local vendors , ac people left something off that could of burnt down house

1 year ago

Reply from American Home Shield

Dear Bob, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Paul Cox Indianapolis, IN

Always room for improvement. The website is user friendly.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Paul, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Martin Baeck Cape Coral, FL

Provides essential coverage on products.

1 year ago

Reply from American Home Shield

Martin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Dori Muehlhof Hillsboro, OR

Coverage, timeliness, and professionalism

1 year ago

Reply from American Home Shield

Dori, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Jimmy Sherwood, AR

I disliked it raking so long on my refrigerator claim

1 year ago

Reply from American Home Shield

Jimmy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Z Zhu Hicksville, NY

I have requested since June 19 but so far have not been resolved .the service is so bad . it is dsappointing.

1 year ago

Reply from American Home Shield

Z, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 10th, 2023

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Verified Customer

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Lorraine Washington Atlanta, GA

I have been trying to have my AC unit repaired since May and to this day I haven’t gotten any .results

1 year ago Edited July 12, 2023

Reply from American Home Shield

Lorraine, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Verified Customer

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Unsatisfied Customer Lithonia, GA

It's a crap shoot whether your problem will be covered. My monthly cost has gone up by over 32%.

1 year ago

Reply from American Home Shield

Hi, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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