American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Wheryford Lodi, CA

When we had a claim for a water heater problem. The plumber said he would replace the water heater but he attacked on over $1000 of modifications that were not required. Also another plumber said it was just a leaky valve. And the water heater was just fine

6 years ago

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Victoria McCornell Jenkinsville, SC

Trusting that AHS, would be there for me is an understatement, they do not care what situation they leave you in, but that fee will come out of your account every month, the customer service is a nightmare, do not return calls but lie and say they did, not understanding at all. Coverage is staged and not honored, it is a scam.

6 years ago

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William F Butler Gilbert, AZ

Terrible customer service, on the computer answering system for 30 minutes. Send out a AC sevice tech, the guy tried selling me a part that I didn’t need for $300.00 . Told him to forget it and he got in his van drove off, never check my AC system didn’t absolutely nothing. That cost me $100.00

6 years ago

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Carlina Rodriguez Key Largo, FL

This is the worst company I have ever dealt with! Extremely long wait times on the phone with no apologies when you do reach a live person. I am trying to cancel the contract! Please do not give them your business. You will regret it!!!

6 years ago

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Danny Las Vegas, NV

Have always had someone call us to set up an apointment the day of claim or the next day. Very prompt.

6 years ago

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Tom Lemkau

Absolutely horrible to get a hold of product replacement Called 1-800-326-6710 option. For different times minum Waite was 47 minute to a max of 1:15 and nobody ever answered When calling 1-866-282- 3873 Customer would let me talk to anyone and said supervisor wasn't available

6 years ago

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Timothy Rascoe Hot Springs, AR

The technicians are great because they are local people but it took over 2 hrs to get a rep on the phone when I had a question.

6 years ago

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Ashley Little Rock, AR

I have really enjoyed having AHS. My heater went out at home and they had someone at my home the next day. Great service and great customer service

6 years ago

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Yvette Upper Marlboro, MD

Customer Service Dept - I am constantly placed on hold for 1 + hours, then hung up on having to call again to experience the same cycle. I requested a service repair, told to wait on parts then three weeks later advised the product must be replaced. It’s as if my time & inconvenience does not matter. Poor Customer Service!!!!

6 years ago

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Martha holt Collierville, TN

Great. It was good while I had it. . Moved January 10th. Please stop my payments. In another city in apartment.

6 years ago

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JWE Atlanta, GA

Absolute garbage. The worst, most unhelpful, unorganized business with whom I've ever dealt. They should be shut down forever. they don't care about their customers and only play the game to avoid having to pay out. UNACCEPTABLE!!!!!

6 years ago

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Dan Baker Blue Springs, MO

AHW is the worse company I have ever had to deal with. The worse service ever, they screwed me big time and now you can't get anyone to call me back. They sure take your money then run, I will tell everyone I know to NEVER deal with this rip off scam company.

6 years ago

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Rudolph perez

The service is unmatched and the pecised and guick action and professional fix people is outstanding.

6 years ago

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Brenda Woods Atlanta, GA

Had trouble with my dryer. Very pleased with the response sending service person and resolving the problem.

6 years ago

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ebony d house Hyattsville, MD

I have now been waiting for Rachel to call me back for over a month. She is supposedly one of the supervisors and promised she would be getting back to me but every time I call I have to wait on hold for 45 minutes for some operator to tell me she's going to call me back. This is so unprofessional and not good customer service

6 years ago

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Roberto Cespedes Sanger, TX

They sent a crappy company out that wanted to replace my whole bathtub and said they would for my deductible and then they wouldn’t and they sent another company out and fixed my plumbing and they want to double charge me, I call them multiple times but I don’t have an hour to wait to talk to someone.

6 years ago

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Stacey Gillespie Hillsboro, AL

The approve a duct work repair and sent someone to fix it. The guys couldn't get under the house because of the low crawl space. So American Home Shield sent another letter saying my service request was denied because of animals damaging my ductwork. Reported the to BBB, but nothing was done.

6 years ago

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Amanda Ratliff Rosharon, TX

Average repair time is four weeks and calling customer service takes at least an hour on hold. I have had a broken washer machine for three weeks and received a letter that the problem was resolved. When I called I was on hold for two hours, only to talk to someone that promised to call be back. Never received that call!

6 years ago

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Harvey Olff

AHS always responds to any requests for service within 24 hours and provides the name and phone number of the company

6 years ago

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PamelA Truly Cleburne, TX

Too long wait on phone. Web site hard to use. Companies you send out are not very good and takes multiple visits. If something needs replacing everything to get it replaced should be covered

6 years ago

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Patty Knight Carson City, NV

2 hrs 23 minutes on hold to speak to a customer service representative. ABSOLUTELY THE WORST repairman. No matter what tie problem. The plummer in the phoenix area takes the cake. I have been a customer for 5 years with 6 properties. Get anyone else don't throw your money away on ahs.

6 years ago

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Deborah Weaver Indianapolis, IN

I had this company for 5 years they my 5 th year I had trouble with my dishwasher they told me that I need to buy one with three wash heads it was old and they wasn’t replacing it oh well I will never use the s company again they waste my time again with my ice maker they’re too many good companies out there . That was 5 years waste

6 years ago

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Billie B Columbus, OH

My refrigerator died it took 6 days for a repair man to come check it and I'm still waiting for a replacement compressor. I don't feel after spending$16,500 through the years with AHS I should be waiting weeks without a refrigerator. With a 94 y/o & disabilited person in household

6 years ago

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Dauphine Billingsley Houston, TX

Poor, poor service. Some of the contractors are the worst. They give no variety of time schedules and report that we need to accommodate the contractors. I found they treat the customers very poorly! Customer service is the worst, you are on hold forever!!!!!

6 years ago

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Boris San Francisco, CA

The AHS is one of the worst companies I have ever business with. It is difficult to get service when you need it in your home. The Customer Service is not responsive. When you try to call the AHS, waiting time is more than 1 hour. It is very difficult to even to cancel contract with the AHS. I am going to file a formal complain to BBB.

6 years ago

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Noneya biz

Customer service is terrible. They will answer the phone in a heartbeat if you are starting new warrenty but if you need a warranty honnored forget it! Our heat is out and we've waited on hold all day to speak to someone about getting our service call upgraded to an emergency. That is ridiculous!

6 years ago

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Faisal Frankfort, IL

Very responsive. Only filled out the request online. Someone called back in timely manner and took care of the problem.

6 years ago

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Scott Effinger Phoenix, AZ

Customer service is horrible. Most of the time it takes over an hour to get to a customer service representative when you call in. If you have any urgent needs, the reps are very unhelpful in getting any timely service. I've asked to speak to a supervisor & the reps will refuse to put a supervisor on the line.

6 years ago

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Raymond poniewaz Las Vegas, NV

I was disappointed that AMS would not cover the replacement of the sheet rock that was removed to repair the leak in the wall.

6 years ago

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Erik Renninger Neshanic Station, NJ

Worst company to deal with an hour on hold all the time, just a waste of time from start to finish. The quality of professionals that are assigned to projects are well below average, most have horrible reviews. I would never choose to do any type of business with this company.

6 years ago

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Carneal Stafford, VA

AHS rep lie to you, the person they contract has to wait for them to send part b4 they can fix Issue. Also these people who come to fix your issue try to get you to pay out of pocket for something that’s covered. Very fustrating. I got AHS for peace of mind not agracvation tired of all the lies and crappy people they contract .

6 years ago

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Anthony Gick Hampton, VA

AHS is the best home warranty company among all the hw companies out there when it comes to price and value of service.

6 years ago

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Debbie Anna, TX

If you want to wait for hours (literally) to speak to someone about a problem you are having with the home warranty.... this is the company for you. Customer Service is not a high priority with American Home Shield.... they are more interested in taking your money.

6 years ago

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Rob Murrieta, CA

Initially my service was great, then subpar contractors were sent out, but recently great contractors were sent out. It was almost luck of the draw type of help.

6 years ago

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Gabrielle Jackson Memphis, TN

Such a sloppy company when it comes to service. The wait times are ridiculous and the service is subpar. If you are elderly and or not comfortable with technology pick another company. You want be able to access a live person and will be stuck using online servicing. The day I canceled my account was the best experience I had with AHS.

6 years ago

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Jerry Harvey Supply, NC

Always on time, problem resolved on first visit. When this was not the case, they came back out and fixed the problem.

6 years ago

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Kathryn Lynn Adcock Scottsdale, AZ

I am not happy with the service we received last week on our dishwasher. The dishwasher is still broken. It is not pumping out the water and again I have a dishwasher full or yucky smelling water. He DID NOT fix the problem. I want someone else to come out and fix it.

6 years ago

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Philip Columbia, SC

Customer service is terrible. Have never called and had a wait time of less than 1 Hour. I have requested to speak to a supervisor on several occasions, but one has never returned the call. I have tried to cancel this agreement, but they have to call you to confirm and will not call me. Just a bunch of bogus.

6 years ago

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Judy Mobile, AL

Horrible!!!! They will take your money every week like clockwork but once you need them they are cold, unfriendly and offer no customer service needs in your favor!!! I would not recommend them to my worst enemy. Take it from my experience find another company!!!!!

6 years ago

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ELMER THUSTON Birmingham, AL

Excellent service. The tech was prompt and very good at his job. All is well now and I love having AHS.

6 years ago

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Ed Phoenix, AZ

Very Rarley do they come one to fix the AC Unit. Min Two trips. Repalcement AC Unit is a old unit rebuilt 10 plus years old. Don't really state that in there sales pitch.

6 years ago

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Courtney Phenix City, AL

They provide great customer service and putting a work order is very easy. They are also quick to respond.

6 years ago

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Michael Wegmann La Grange, IL

Less than HALF the time I get a call from a professional when I have submitted a request for service! Wait times when calling AHS are RIDICULOUSLY long and frustrating! They claim to cover all the important things, but FAR from the truth! There has been ZERO follow up on previous jobs that require patch-work!!

6 years ago

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Tammy Philadelphia, PA

It took to long for the piece to come in to fix my shower . The tech that came out to put the piece on was very generious and professional .

6 years ago

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Byron Wright Chesapeake, VA

I had a/c trouble using a couple of visits. AHS replaced unit at no charge. Thank you so much AHS!!!

6 years ago

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Marla West Palm Beach, FL

Terrible company/ horrible customer service, no communication, over an hour wait time on the phone. It’s been 3 weeks now that I’m waiting for a part for my refrigerator and I had to call to find out the status but you have to prepay / they don’t care about their customers anymore, have been with them for over 15 years- shameful

6 years ago

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Bettye Tampa, FL

AHS has been diligent in getting repair folks to my house. The companies are reputable and the techs are superior.

6 years ago

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Ilana Khoshsima Sherman Oaks, CA

Very good tech support and knowledgeable technicians.

6 years ago Edited September 14, 2021

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Joyce Carroll Brentwood, TN

I’m bring harassed by texts of not paying for a service payment for the second time now, spending a half hour on hold each time..all because I’m told, your computers were down! The texts threatened to drop my coverage! Well I’m considering dropping your coverage as well! Is anyone in charge of AHS?

6 years ago

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Beverly Haynes Baltimore, MD

Each time that i have called for a plumbing issue, i have had to call 2-3 additional times for service. I am very dissatisfied with the contractors that are used. Mays plumbing and H and K plumbing.

6 years ago

American Home Shield Reviews