American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Stella Brawley, CA

I like how American home shield is automated with the work orders. I seems more effective with communication.

2 years ago

Reply from American Home Shield

Dear Stella, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 20th, 2023

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Donna Los Angeles, CA

The service was excellent! He was kind, helpful, explained the problem, respectful and on time! I loved that.

2 years ago

Reply from American Home Shield

Donna, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 20th, 2023

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Richard

I don’t receive follow up calls or emails . When I call for a service that I requested I don’t hear from you . So I’m not sure I am getting my money’s worth . You need to do much netter

2 years ago

Reply from American Home Shield

Dear Richard, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 20th, 2023

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Kimberly Kuefler Boca Raton, FL

I like that my repairs are covered and I know that someone will take care of any issue I have quickly.

2 years ago

Reply from American Home Shield

Dear Kimberly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

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Ian Richmond, TX

Contractors have ranged from very nice and professional, doing a great job, to very rude, unprofessional, and intimidating in an attempt to get extra, uncovered, fees.

2 years ago

Reply from American Home Shield

Dear Ian, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Gordon St Louis, MO

The response from the AHS was impressive as was that of the plumbing company. I was only disappointed in the quality of the garbage disposal that was installed.

2 years ago

Reply from American Home Shield

Dear Gordon, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Karen Jones Lubbock, TX

Customer service is impossible to understand clearly. They also do not understand me because I’m asked to spell everything. They are then extremely rude when I ask them to please repeat

2 years ago

Reply from American Home Shield

Karen, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 13th, 2023

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Susan

The representative was prompt. The representative was both professional and friendly. He was also knowledgeable

2 years ago

Reply from American Home Shield

Dear Susan, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 6th, 2023

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Joseph Palmdale, CA

For the most part I am satisfied with the work that has been made. But there is 2 work orders by contractors that haven’t been finished.

2 years ago

Reply from American Home Shield

Dear Joseph, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Shannon Reynolds Katy, TX

Scam!!! First of all, they make you pay $89.95 just to submit a claim, even if no one comes out, and this is on top of the huge price you just paid for the contract. The worst is; If a contractor they assign doesn't respond, they have no way for you to contact them to switch to another vendor. You are on your own, and you hope for the best.

2 years ago

Reply from American Home Shield

Hi Shannon, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

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Armel Banks Marietta, GA

The process was quite simple and the work was quick and effective. Definitely solved our issue, quickly.

2 years ago

Reply from American Home Shield

Dear Armel, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Christian Garcia Frisco, TX

Great service and very professional! I am glad the took care of the AC in the starching heat here in Texas!

2 years ago

Reply from American Home Shield

Christian, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

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Scott Kalamazoo, MI

The fact that I just bought a house for the first time & I have a 1 year warranty and your not covering ac unit because of what ever ( loop hole) !! How do you think I’m liking it?¿

2 years ago

Reply from American Home Shield

Scott, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Jacqueline Henderson, NV

Very attentive, and providing qualified technicians and reputable companies they usually respond within the next day

2 years ago

Reply from American Home Shield

Jacqueline, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Melinda Quinonez Corpus Christi, TX

Dryer not working since initial work order of Jan 5. 5 months without a dryer. 2 boards have been replaced and still will not dry. Issued another recall and tech will not respond to customer service. I have asked for another technician but they refuse to help me.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 10th, 2023

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Verified Customer

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Anna Middling Smartsville, CA

I think ahs needs more reliable plumbers. You shouldn't have to jump through so many hoops to get reimbursed when you have the okay to hire an outside contractor.

2 years ago

Reply from American Home Shield

Hi Anna,
Thank you for bringing the plumbing issue to our attention. I would be glad to speak with you to assist with the issues that occurred.

May. 10th, 2023

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Verified Customer

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PAULA Levelland, TX

My issues were rarely resolved to my satisfaction, but I had to pay each time anyway. I feel like I wasted a lot of money for the premiums then did not get the service promised.

2 years ago

Reply from American Home Shield

Hi Paula, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your property address.

May. 10th, 2023

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Verified Customer

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Ld Jones Las Vegas, NV

I have used the services of American Home Shield 2 times. Simply said, they have lived up to their contract.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2023

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Verified Customer

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John King Princeton, WV

When my ac was not working they had someone one within a day or so. When my water heater went out over a week went by and still had not found a vendor to come look at it.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

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Verified Customer

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Gary Ware Clovis, NM

American home shield is a pain to deal with and takes forever to get most things fixed because they don’t have good contractors but it usually does get fixed.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

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Verified Customer

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Ann Marie Raleigh, NC

not really. i am just tired of repeating myself with the representatives. They all act like they do not understand what you are saying. I am constantly repeating myself. With no resolution.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 9th, 2023

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Verified Customer

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CHRIS Colonial Heights, VA

Having someone to help me find service technicians and help offset the cost of repairs is worth its weight in gold

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 9th, 2023

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Verified Customer

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BRIAN Pittsburgh, PA

You can never reach an American English speaking person who knows what you want. I’ve tried to escalate calls and to no avail. They solely go on a contractor’s advice and actually have no contact with consumers

2 years ago

Reply from American Home Shield

Brian, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

May. 3rd, 2023

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Verified Customer

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LUCILLE Fort Worth, TX

I like the technician was knowledgeable, friendly and explained what was wrong and how to fix my issue.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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Verified Customer

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Sally Livingstone Pasadena, CA

You always handle my needs right away and provide excellent workers to do the jobs that need to be done.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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Verified Customer

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MICHAEL Solvang, CA

Customer service is awful. I have been waiting since January to get my roof fixed. Every time I call they say they need a different document from the roofing company. Everybody seems to be confused. Nobody ever responds back to you and it takes a long time to get a hold of somebody on the phone.

2 years ago

Reply from American Home Shield

Hi Michael, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

May. 3rd, 2023

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Verified Customer

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SUZANNE Helena, MT

I appreciated how quickly you responded and the excellent t service received with the local repair company.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Verified Customer

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Riley McKinniss

Wasn’t overly impressed. I asked for a breakdown of what they were & weren’t covering because I still had a large out of pocket expense despite never using the appliance that the claim was filed for.

2 years ago

Reply from American Home Shield

Hi Riley, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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Thad Petty Detroit, MI

AHS provides good coverage however the contractors that are selected are the reason I will not be returning as a customer. It quite literally took over 100 days to get a furnace completed. As of this message, it has still not been inspected. I would rather pay twice amount for an even sub-par experience.

2 years ago

Reply from American Home Shield

Hi Thad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 1st, 2023

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Verified Customer

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Kathryn Jacobs San Antonio, TX

AHS as a service is ok, it is the quality of their vendors. Bottom of the barrel providers.... to many visits to fix issues, won't return status calls, months to final resolution.

2 years ago

Reply from American Home Shield

Hi Kathryn, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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Verified Customer

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DELIA Bakersfield, CA

First contractor was very unprofessional; never heard from contractor on status. Called number always goes to voicemail and could not leave messages because box was full. Person who finally answered didn’t know status because she didn’t order the part

2 years ago

Reply from American Home Shield

Hi Delia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your contract number.

Apr. 27th, 2023

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Verified Customer

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Bethany K. McLean, VA

SO Far any time I have needed their service I have not had any issues and the service has been great.

2 years ago

Reply from American Home Shield

Hi Bethany, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 27th, 2023

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Verified Customer

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Rod Perry Texas City, TX

Reps are horrible and you can barely understand them! AHS hires the lowest quality vendors to come to your home and they do not seem to have experience to satisfy customer needs.

2 years ago

Reply from American Home Shield

Hi Rod, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 27th, 2023

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Verified Customer

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Tyler Stowe Plano, TX

2 years ago

Reply from American Home Shield

Hi Tyler, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 26th, 2023

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Verified Customer

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Gregory Widner Yucca Valley, CA

Peace of mind, have had this service for 23 years here and in Huntington Beach prior. Somewhat high priced but dependable.

2 years ago

Reply from American Home Shield

Good afternoon Gregory, We are grateful for your patronage of more than 23 years! We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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N V Issaquah, WA

Hope Shield services are not at all trustworthy specifically when it comes to plumbing issues on which Home Shield takes pride and uses in its advertisements. Their contracted plumbing company is not responsive and its plumber was rude to me on last year's service dispatch and the problem was never fixed.

2 years ago Edited May 15, 2023

Reply from American Home Shield

Hi NV, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 27th, 2023

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Verified Customer

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Chris S North Las Vegas, NV

I requested service for an issue that isn’t covered in my contract. Instead of advising me of the issue, AHS charged me for a consultation only to have the individual show up to my house and tell me that the issue isn’t covered. It was a waste of money.

2 years ago

Reply from American Home Shield

Hi Chris, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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Verified Customer

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CHARLES Mitchell, IN

Fast service and job done right. I usually only have to wait a few days to have someone come out and do a repair

2 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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Samuel baker Miami, FL

When I called for repairs, AHS was quick to assign my repairs to a local electrician. The issues were fixed.

2 years ago

Reply from American Home Shield

Hi Samuel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Verified Customer

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JODY Youngstown, OH

Service is prompt, very professional and courteous. They took the stress out of replacing the product on my own.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2023

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Verified Customer

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WILLIAM Spring Hill, TN

Icemaker repairman would not take old door off property. AHS assured me it was not their responsibility and connected me with repair company which I have contacted twice with no call back to resolve so I paid $25 to have removed. Next another new unnecessary door arrives so here goes another $25.

2 years ago

Reply from American Home Shield

William, Thank you for letting us know about your concerns regarding your Appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 24th, 2023

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Verified Customer

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JULIE Stafford, VA

Ther was a Discrepancy in some information given buy a service provider versus what the homeowner stated. And my claim was denied because they chose to believe the service provider. They could not prove that there was a tree down on my property.

2 years ago

Reply from American Home Shield

Julie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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Verified Customer

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JAMES

When they told me that I needed a new septic tank and drain field I was extremely upset, but I figured it would be covered. Is there anything you can do for me?

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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Claire Goodis-Baker Goodyear, AZ

Efficient and effective. The only way it could have been better is if the repair guy had the broken part in his truck.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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lonnie johnson St Louis, MO

I love the whole overall service and professionalism, and the attention to detail concerning my situation

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Lori Christiansen Green Hill, TN

Always so kind and helpful. Helped me out so many times addressing either appliances, AC, plumping needs

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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HELENE STOCK Roswell, GA

Liked the response to my service requests. And the companies that serviced the problems have been great.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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SHERRY Newport, KY

I don't think I should have to pay out of pocket for upgrades on my furnace that is 30+ years old, in order to get it repaired. This should be covered under warranty or my furnace should be replaced.

2 years ago

Reply from American Home Shield

Sherry, Thank you for letting us know about your concerns regarding your Furnace request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Apr. 20th, 2023

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Verified Customer

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Michael Rohal Mendham, NJ

Service firms contracted by American Home Shield provided great service. AHS was quick to respond to our request.

2 years ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 14th, 2023

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Verified Customer

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LUANN Marion, AL

It’s been since November and our microwave is still not repaired. Had the 4th technician visit yesterday and not all parts had been shipped. Wait again for 2 more weeks. Seems like it is time to replace the unit.

2 years ago

Reply from American Home Shield

Hi Luann, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 14th, 2023

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