American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Marc M Rohde Venice, FL

My air conditioning broke. I live in Florida and i was told minimum three days for a repair person to come out. I explained this is unacceptable due to the heat. I also told them if you can't help me cancel my policy. I was put on hold and told can't help bad did cancel the policy. I'm out 367.00 dollars for repairs. Can't believe this.

5 years ago

Reply from American Home Shield

Hi Marc,
I hate to hear about your most recent customer service experience and delay in service to have your air conditioning system repaired. I would be glad to speak with you and reach a resolution.

Sep. 23rd, 2019

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Johnnie Hall Greer, SC

This warranty covers everything except things that break. They take no responsibility for anything. I got it as a result of a purchase of our new home and would never recommend it to anyone. Get a good list of contractors and save the money you spend for home repairs. AHS is not a good company. Rep was rude on the phone.

5 years ago

Reply from American Home Shield

Hi Johnnie,
I hate to hear about your most recent customer service experience and the coverage that AHS provides. I would be glad to speak with you to discuss the issues that you have experienced.

Sep. 17th, 2019

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Wags

Four separate times they were supposed to send somebody to my residence and on four separate occasion nobody showed up. After months, I gave up. After this, they still attempted to charge me the $75 fee. This company is a scam

5 years ago

Reply from American Home Shield

Hi Wags,
I hate to hear about your most recent experience and the delay in service to have the issue repaired. I would be glad to speak with you and get the issue resolved.

Sep. 10th, 2019

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Deborah Los Angeles, CA

I put in a service request for repair of a water heater in June 2019. It is now September 2019. Authorizations department sat on it until I returned from summer travels. Now contractor relations department is sitting on it. It is a scam. They are giving me the run around.

5 years ago

Reply from American Home Shield

Hi Deborah,
I understand the concerns regarding your most recent American Home Shield experience and the delay in service to have the water heater repaired. I would be glad to speak with you and get the issues resolved.

Sep. 9th, 2019

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Kathy North Las Vegas, NV

Horrible company. They make up reasons to deny claims. They interpret their service people's reports to their benefit. They denied my claim stating it was not normal wear and tear. It was for a pool heater. How exactly does not "abuse" or "misuse" a pool heater??? You can't...unless of course your purposely damage it. They are a by scam.

5 years ago

Reply from American Home Shield

Hi Kathy,
Your concerns are understood about the diagnosis for the pool heater. I would be glad to speak with you and get the issue resolved.

Sep. 3rd, 2019

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John Gall Rhoadesville, VA

VIP responded in a timely manner and resolved the problem. They arrived on time and updated me on their progress.

5 years ago

Reply from American Home Shield

Hi John,

It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 29th, 2019

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Phil Hatch El Paso, TX

Great experience. Situation taken care of in a very timely manner. Great customer service and professionalism.

5 years ago

Reply from American Home Shield

Hi Phil,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 28th, 2019

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LeeI San Antonio, TX

AHS is very prompt in dispatching vendors to repair issues. So far I have nothing but great things to say about AHS.

5 years ago

Reply from American Home Shield

Hi Leel,
I am pleased to hear your feedback about AHS and the technicians that have completed your home repair needs.

Aug. 27th, 2019

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Janice Evans Greenville, TX

So far everyone has been very timely and professional. I've only called twice but both times I have been very pleased.

5 years ago

Reply from American Home Shield

Hi Janice,

Your feedback is more than appreciated and I hope you continue to enjoy the professionalism and service that AHS offers!

Aug. 26th, 2019

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Paul Bono Slidell, LA

What a disappointment! Our claim was denied as a "pre existing" condition and therefore, not covered. The representative had a strong accent and was difficult to understand. Crazy excuses were given to me in addition to the pre-existing excuses... Years ago this company was so much better ~ now it is completely horrible.

5 years ago

Reply from American Home Shield

Hi Paul,
I understand your frustration regarding the denial to have the appliances repaired. I would be glad to speak with you and discuss the contract coverage.

Aug. 22nd, 2019

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Carla Hayes, VA

I don’t know where to begin. The lack of vendors for my area, the deceptive practices, poor customer-service, and the repeated phone calls. It was more then I had the time to deal with. Rex T, CEO and Pirasenna T, CTO of this company should be more proactive in ensuring a better customer experience!

5 years ago

Reply from American Home Shield

Hi Carla,
Your concerns are understood regarding your American Home Shield customer experience. I would be glad to speak with you and get the issues resolved.

Aug. 21st, 2019

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Jana Tucker Kingman, AZ

I was very please with the prompt service that I received from American Home Shield. I was completely satisfied.

5 years ago

Reply from American Home Shield

Hi Jana,
Your feedback is ore than appreciated. It is our goal to provide you with good customer service in a timely manner.

Aug. 20th, 2019

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PK Seattle, WA

I currently have 2 open service calls, both now 3 weeks, fridge is not cooling and water heater is broken. Multiple people have come to fix it and still broken. AHS keeps sending different people. At what point can we say its broken an replace? My kids can't keep taking cold showers and we can't use a coleman forever.

5 years ago

Reply from American Home Shield

PK,

I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. I have sent a private message to you in an effort to get more information to assist you further. I look forward to hearing from you.

Aug. 20th, 2019

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Juan Campa Arcadia, CA

Great Service you Guys are always very helpful alway find a solution Very nice to have a company like yours

5 years ago

Reply from American Home Shield

Hi Juan,
Your feedback is greatly appreciated and I hope you continue to enjoy Amerian Home Shield!

Aug. 19th, 2019

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Bob Larive Nevada City, CA

Overall very good but could use more local providers of service. Some do not want to work with warranty companies.

5 years ago

Reply from American Home Shield

Hi Bob,
Your feedback is greatly appreciated and I hope you continue to enjoy your service with American Home Shield!

Aug. 16th, 2019

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Stephen L Phillips Austin, TX

AHS has always performed exactly as advertised. My family is a long, long-time subscriber. We wouldn't go without it.

5 years ago

Reply from American Home Shield

Hi Stephen,
Your patronage to American Home Shield is more than appreciated! We are pleased to hear that you have enjoyed the warranty and contractors that we provide.

Aug. 16th, 2019

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CPersson Las Vegas, NV

It is so easy to request services. All vendors that have come to our home have been professional and knowledgeable.

5 years ago

Reply from American Home Shield

Hi C Persson,
Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed.

Aug. 12th, 2019

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David Cheek Ponca City, OK

Still have not resolved the $125 charge I was told would not be charged. Each time I talk with you about it I'm told you are still checking. It's time to refund the over charge

5 years ago

Reply from American Home Shield

Hi David,
Your frustration about the service fee is understood. I was able to locate your AHS account and would be glad to speak with you regarding the service fee charge.

Aug. 8th, 2019

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Jerry Andrews Hamlet, NC

We had a slow draining bathroom and one call to AHS and it was resolved. Good customer service, we are very pleased.

5 years ago

Reply from American Home Shield

Jerry,

Thank you for sharing your recent experience with AHS. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Enjoy your day.

Aug. 6th, 2019

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Felicia Thomas Alexander City, AL

I have been a American Jo.e Shield customer for at 4 years and have had to call the twice once for s ceilings fam that that they never fixed these people just take your money and then when it comes fixing thing they find they me or do and say it's not covered in your contract

5 years ago

Reply from American Home Shield

Hi Felicia,
Your concerns are understood regarding the delay in service and the ongoing issue to repair the ceiling fans. I would be glad to speak with you and reach a resolution.

Jul. 31st, 2019

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Alisha Mickens Norcross, GA

Hours after Nick came out my unit blew up. Nick then came back out and said that fire was caused by a power surge. I reached out to Georgia power as well as my neighbors and. I one had a power surge. Georgia power has no record of a power surge on the day of the incident. It is July 22nd and I have been without air for weeks

5 years ago

Reply from American Home Shield

Hi Alisha,
I would be glad to speak with you and get the air conditioner issues resolved.

Jul. 22nd, 2019

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A Williams Accokeek, MD

I have been with this company for over 7+ years and have never heard that my rate could increase due to the number of claims. My rate has just doubled from $52.00 per month to 99.00 per month. Very disappointing!!!!!! BEWARE!!!

5 years ago

Reply from American Home Shield

Hi A Williams,
Your patronage is more than appreciated! I would be glad to speak with you and discuss the premium increase.

Jul. 16th, 2019

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Diane Platinsky Palm Beach Gardens, FL

I will never use this company again...I was not approved for a hot water heater...Didn't understand why? I have sent a message to facebook...Plus I am calling the better business bureau, and telling them you are a scam.. Diane Platinsky

5 years ago

Reply from American Home Shield

Hi Diane,
Your frustration and concerns are understood with regard to the denial experienced. I would be glad to speak with you and get the issues resolved.

Jul. 15th, 2019

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KB Waxahachie, TX

Great company. Covers just about everything thats why i come back. The others ones don't cover thing .

5 years ago

Reply from American Home Shield

Good morning KB,
Your feedback about your American Home Shield experience is more than appreciated. It is our goal to provide each customer with great home warranty coverage.

Jul. 16th, 2019

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Jerome A Payne Fairmont, NC

Stay Away....was a paying customer for 2 years called for service 3 times in 2 years. first 2 calls tech could not repair (still had to pay 100.00 each) 3rd call took almost 3 months to replace dishwasher. Finally cancelled service was told I had to pay a 61.00 cancellation fee? WHAT A RIP OFF stay away.....

5 years ago

Reply from American Home Shield

Hi Jerome,
Your patronage to American Home Shield is more than appreciated. I would be glad to speak with you and discuss your experience yo have the dishwasher replaced.

Jul. 8th, 2019

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Camellia Gatewood Covington, LA

Requested service for broken a/c 6/9/19, they ordered parts which took two weeks, now another week to come do repairs, expecting 7-1/19. Just shy of a month with no a/c with temps outside at 100! Rude customer service every time I called to check the status!

5 years ago

Reply from American Home Shield

Good morning Camellia,
Your concerns are understood in regard to the delay for repair. I would be glad to speak with you and get the issues resolved.

Jun. 28th, 2019

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Danny Terry Vivian, LA

Off shore call center, uncovered (and unnecessary) charges, over estimating Freon needs, and slow to respond. This company has been a huge disappointment and I would not recommend them to anyone. It’s Louisiana, it’s hot and they are holding all the cards. I am extremely disappointed and I wish that I had never purchased a plan from them.

5 years ago

Reply from American Home Shield

Hi Danny,
Your concerns are understood regarding your most recent service experience and the AC repair cost. I would be glad to speak with you and get the issues resolved.

Jun. 26th, 2019

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Darryll Devine 76455 Gustine, TX

It is a joke! Will be suing them! I recorded all my conversations with them after the second lie! Been 3 weeks and about 10 hours on the phone! Learn to record how many times they lie to you from their script. We will see who has the last laugh! Don't get this insurance!!!!!!!!!!!!! If you do , record Every time you call!

5 years ago

Reply from American Home Shield

Hi Darryll,
Your concerns are understood regarding your most recent American Home Shield experience. I would be glad to speak with you and get the issues resolved.

Jun. 21st, 2019

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Garland Stevenson Woodbridge, VA

This has been the worst experience that I have ever had. My refrigerator went out two weeks ago and AHS has not gotten it repaired. I will never recommend this warranty company to anyone. The service provider told me that the service request was cancelled- no one call me at all- called them 5 times and nothing has happened.

5 years ago

Reply from American Home Shield

Hi Garland,
I hate to hear about your most recent experience of the delay in service to repair the refrigerator. I would be glad to speak with you to reach a resolution.

Jun. 17th, 2019

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George Fayetteville, NC

Just recently filed a claim about a leak in my front yard and instead of telling me that it wasn’t covered in my claim they decide to build me for it and then I had to pay a plumber out of pocket. I could have just called a plumbing company myself and saved the extra 85. Will not recommend them to anyone and didn’t want to make this right

5 years ago

Reply from American Home Shield

Good morning George,
Your concerns are understood regarding the noncovered claim and service fee charge. I would be glad to speak with you and refund the charge.

Jun. 8th, 2019

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Stephanie Salter Indianapolis, IN

These people are horrible. We have had to take legal action against them. The technicians they send out have zero information online. We have waited months for a simple repair on a dishwasher only to have it completely destroyed after 4 visits. They continue to say they will call with an update.

5 years ago

Reply from American Home Shield

Good afternoon Stephanie,
I would like to apologize for your experience to have the dishwasher repaired through your American Home Shield warranty. I would be glad to assist you and get the issue resolved.

Jun. 4th, 2019

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ALI Nizama Henderson, NV

THIS COMPANY ITS THE WORDE STAY AWAY FROM THIS UNETHICAL COMPANNY CHARGE ME IN ADVANCE $100 TO REPAIR MY WASHER THEY SENT A TEXH AFTER 6 HOURS FROM THE APPOINTMENT TIME NO PHONES TO CALL NO ANSWER MACHINE TOLD ME THAT WILL ORDER THE PART THEN THAT IT WONT BE COVER SO THEY HOT AEAY WITH MY $39 MONTHLY FEE AND $100 PAID IN ADVANCE

5 years ago

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John Booker Saint Augustine, FL

Absolutely the worst customer service! I tried to get 2 faucets repaired. Repairman told me they had to order parts. I waited a month and AHS told me that they had to get approval. I called in 4 more times and got nowhere. Months went by then AHS told me I had to put in a new work order and pay another $100. DO NOT use AHS!!! Buy another warranty.

5 years ago

Reply from American Home Shield

Good afternoon John,
I would like to thank you for sharing your most recent experience to have the faucets repaired. I understand your frustration with several week's delays in service. I would be glad to speak with you and reach a resolution.

May. 14th, 2019

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LS Desert Hot Springs, CA

I had a technician at my house at the beginning of the week for a broken faucet and since then I have just been getting the run around from American Home Shield -- they are useless I should have just called my Plumber and it would have been fixed in a timely manner. I have been on hold and they just hung up on me again!

5 years ago

Reply from American Home Shield

Hi LS,
Thank you for providing with feedback about your experience. I hate to hear about the service delay and would be glad to speak with you and assist with a resolution to the repairs.

May. 13th, 2019

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Craig Sunland, CA

Total SCAM. NO supervisor. Acting stupid on the phone while charging money. Hanging up on me when I asked to cancel service. Paid $800 so far and the first time I ask for service they try to rip me off. If this isnt illegal, it should be.

5 years ago

Reply from American Home Shield

Hi Craig,

I understand your concerns regarding your most recent customer service experience to have an item and the additional non covered. I would be glad to speak with you and explain the denial.

May. 4th, 2019

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Naomi Aledo, TX

Read the sample contract on their website. They offer the most cost effective replacements that will not be the same as the appliance or system they are replacing. For example, if your 5 ton 18 Seer Trane A/C system needs replaced, they will replace it with an off brand 14 Seer unit using the cheapest contractor they can find.

5 years ago

Reply from American Home Shield

Good morning Naomi,

May. 6th, 2019

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Sal El Paso, TX

This company makes getting a home warranty useless. To respond to a water heater repair 5 days later is unacceptable. They use cheap companies to respond to service calls because they are as unreliable as American Home Shield. Say and do two different things. Buyer beware, go to a different company

5 years ago

Reply from American Home Shield

Hi Sal,

Your concerns are greatly understood regarding your most recent experience with a water heater service claim that was filed. I would be glad to speak with you and get the issues resolved.

May. 6th, 2019

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Rich Sachse, TX

Scheduling and paying for initial service call is easy. BECAUSE THEY GET PAID! Even though the support calls are rarely taken by people who speak a recognizable language. Seriously, you are way better off finding your own service/repair company than you will be using this service. And you will save money.

5 years ago

Reply from American Home Shield

Hi Rich,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

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Bonnie Stefani Searcy, AR

Customer service is the worse that I ever had to deal with!! They left me without a refrigerator for over 11 days!! The hold time is crazy!!! Never return phone calls and can’t understand the people!! Big language barrier ! Looking for s new home warranty company!

5 years ago

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Rana Jacksonville, FL

worst company ever. They send you the worst repair people ever, at least one month after your appliance breaks. Eventually they don't fix it because they are liars and fraud. Don't waste your money. This is a scam company, stay sway

5 years ago

Reply from American Home Shield

Hi Rana,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Michael Aubrecht

I have paid for service over 1 1/2 years. Called for service 7 days ago and still haven't received service. Called then and they said they are working on it. What a joke. I want my year and a half of payments back. They are horrible and customer service is embarrassing. Hire some prior that speak English!!!

5 years ago

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Reed Bountiful, UT

We requested service. When they couldn’t provide service, we ended up going with a separate company. Almost two months later and ten hours on the phone, they are still trying to collect $80 for service not received. Based on an hourly rate, I’m tempted to send them a bill for my time. AWFUL customer service.

5 years ago

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Steve Brannen Madison, AL

This is most awful company I had ever dealt with. They keep you on hold forever and never keep their promises. I never got a copy of my contract after requesting a copy three times. The vendors then send to your house are not reputable. Make sure to check all reviews from all websites about this company. BUYER BEWARE

5 years ago

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Alan San Francisco, CA

Very professional, courteous, knowledgeable, and has very credible service contract service providers.

5 years ago

Reply from American Home Shield

Hi Alan,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. We are glad to hear about the contractor that serviced your home.

Jun. 18th, 2019

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Miranda Patton

Had a contract with them. They sent subpar vendors whose goals were always to maie sure American Homeshield didnt have to cover anything. Basically, you pay AHS to dictate who works on your house and still have to pay out the nose because they will find a way not to cover anything.

5 years ago

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Ben Dallas, TX

Sal, the technician, was very knowledgeable and experienced, and easily diagnosed and repaired the problem. Thank You

5 years ago

Reply from American Home Shield

Hi Ben,

It is a pleasure to read about your American Home Shield experience and the technician that serviced you!

Aug. 27th, 2019

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Vicki Apple Valley, CA

On time, called before arriving, had the fauset for kitchen on his truck. Cleaned up. Pleased with our service..l

5 years ago

Reply from American Home Shield

Hi Vick,i,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

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John Green Bay, WI

I had a lot of questions and they were all answered. The 2 people I communicated with were professional and honest.

5 years ago

Reply from American Home Shield

Hi John,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Connie Gordon Spring, TX

American Home Shield was prompt and professional. The repair required a part, which they were able to get immediately.

5 years ago

Reply from American Home Shield

Hi Connie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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joyce Houston, TX

We were very please with the quick response from AHS. The service man was very professional and knew what he was doing.

5 years ago

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