American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Pat

Quality service, fair price. Usually good service techs.

5 years ago

Reply from American Home Shield

I am glad your warranty is working out good for you. Let us know if we can be of assistance. Take Care!

Feb. 14th, 2020

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Verified Customer

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Rosemary

Have had no problems and have been prompt

5 years ago

Reply from American Home Shield

Rosemary,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Feb. 14th, 2020

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Verified Customer

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Pam Videen

I received excellent service from the electrician.

5 years ago

Reply from American Home Shield

Pam,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Feb. 14th, 2020

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Verified Customer

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D Capifali

Quick service. Professional and easy to deal with

5 years ago

Reply from American Home Shield

Hi D Capifali,
It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Feb. 4th, 2020

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Verified Customer

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Danny Wakatani

Some employees don't soak very good English; it's nearly impossible to get a hold of a supervisor

5 years ago

Reply from American Home Shield

Hi Danny,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Feb. 4th, 2020

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Verified Customer

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Bruce Wright

coverage ease of submitting claims assigned technicians

5 years ago

Reply from American Home Shield

Hi Bruce,
It is a pleasure to hear that you have enjoyed the contractors that have serviced you home repairs.

Feb. 4th, 2020

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Verified Customer

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Chavala Wilson

Quickly resolve issues and are professional

5 years ago

Reply from American Home Shield

Hi Chavala,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 27th, 2020

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Verified Customer

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m.wike

very prompt to send someone to fix the problem

5 years ago

Reply from American Home Shield

Hi,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

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Verified Customer

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James

The process to get someone out takes several days (almost week)

5 years ago

Reply from American Home Shield

Hi James,
Your feedback is more than appreciated to help us improve our service at AHS!

Jan. 27th, 2020

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Verified Customer

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Calvin Tangah

Good job and customer service. Their follow up is great and thier services

5 years ago

Reply from American Home Shield

Hi Calvin,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

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Verified Customer

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Barry D.Young

Last visit only one item was addressed not the two i put claim in for

5 years ago

Reply from American Home Shield

Hi Barry,
Your feedback is more than appreciated. I would be glad to speak with you and get the second claim resolved.

Jan. 27th, 2020

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Verified Customer

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Richard White

They replace what they can't have fixed, no questions asked

5 years ago

Reply from American Home Shield

Hi Richard,
I am glad to hear about the replacement that was completed by American Home Shield.

Jan. 27th, 2020

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Verified Customer

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Pauline Walton

Good, timely service. Good service tech.

5 years ago

Reply from American Home Shield

Good morning Pauline,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Jan. 17th, 2020

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Verified Customer

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Kathy

Overall they handle any problem quickly.

5 years ago

Reply from American Home Shield

Hi Kathy,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 17th, 2020

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Verified Customer

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Tim Phoenix, AZ

took care of my issue on a timely basis. the repair went well

5 years ago

Reply from American Home Shield

Good morning Tim,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.

Jan. 14th, 2020

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Verified Customer

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Terri Vanskike

Very reliable about getting problems fixed.

5 years ago

Reply from American Home Shield

Hi Terri,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 7th, 2020

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Verified Customer

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Timothy Schaaf

Prompt service and experienced repair employees

5 years ago

Reply from American Home Shield

Hi Timothy,

I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 7th, 2020

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Verified Customer

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Cecilia

They send quality people to fix my stuff.

6 years ago Edited January 10, 2024

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Verified Customer

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Josefina Quirarte

Because they are a good company. Great costumer service.

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Josefina,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Anne-Marie Nataro

Made the repairs, did not keep looking for stuff to add.

6 years ago Edited January 10, 2024

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Verified Customer

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Vega White

Never had a problem with them. Always prompt replies.

6 years ago Edited January 10, 2024

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Sherry

When I contact AHS for an issue, I receive info within a day from a company that can help.

9 months ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 12th, 2025

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Robert

Good service in a timely manner. Help from them on getting the service workers back out to house.

9 months ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Anoop

Good response time and follow up. But took a bit of time to resolve and my tenants were not too happy!

10 months ago

Reply from American Home Shield

Hi Anoop,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide

Jan. 29th, 2025

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Genaro Juarez

Horrible experience! They’ve been taking my premiums for 5 years. I had a small water leak and they denied my claim stating my home’s water pressure exceeds 80psi. Nowhere in their agreement or contract does it state I need my home to have water pressure under 80 psi. Stay away - choose another company

3 months ago

Reply from American Home Shield

Hello Genaro Juarez,

Thank you for taking the time to reach out to us and let us know of your experience. We understand you were denied on the AHS claim you created. If you still need assistance please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 11th, 2025

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Hilaria McGowan

I like everything about America Home Shield they help me immediately and they are very friendly and professional

1 year ago

Reply from American Home Shield

Thanks Hilaria. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 22nd, 2024

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William

Outstanding company to belong with. Always great when I call for service and quick response to response.

1 year ago

Reply from American Home Shield

Hi William, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Edgar

1 year ago

Reply from American Home Shield

Hi Edgar, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 29th, 2024

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Damaris Benton

After leaving another home warranty company, I signed up with AHS. The contractors they work with do good work, but the communication piece could be better.

1 year ago

Reply from American Home Shield

Hi Damaris, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

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APRIL WHITE

Let's start with the customer service is terrible. This warranty was $600 for the year and they sent a Electric company's out over a week later that didn't fix my outlet which is covered he's telling me it's not so I paid $125 for a company to come out just to not fix my fully issue this is crazy i want my money back

2 years ago

Reply from American Home Shield

Dear April, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 9th, 2023

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Siddhartha Ghosh Wentzville, MO

My interactions have been great till this point with AHS. The service they provide is professional and helpful.

2 years ago

Reply from American Home Shield

Dear Siddhartha, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 8th, 2023

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Avik Shahnazari Orlando, FL

First vender for my refregerator was terable and mis leading about my microwave and Home shieald was pushing me to pay for 2nd opinion but I disagreed and 2nd vender completly agreed and put the proper report.

2 years ago

Reply from American Home Shield

Dear Avik, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 8th, 2023

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Jackie Oxford, NC

Great service, and always on time. Keep me informed about any new information about my AHS services.

2 years ago

Reply from American Home Shield

Dear Jackie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Carolyn Mount Washington, KY

The rep that came was very nice and knew what she was doing. She wasted no time in getting my dish washer fixed.

2 years ago

Reply from American Home Shield

Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Cody Callaway Dallas, TX

Worst home warranty company I have ever had, and the sales people lie about whats covered vs. whats not in there Gold and Platinum plans when selling them to you. Plan to cancel ASAP, can barely understand the customer service team. They have no clue what they are doing.

2 years ago

Reply from American Home Shield

Hello,
Please provide your contract number or AHS property address via this private message and I will contact you from the escalations department.

Oct. 24th, 2023

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John Kelley

No problem. Called AHS, explained the problem, paid the service call fee, AHS took care of the rest. Just that simple.

2 years ago

Reply from American Home Shield

John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Rebecca Cabo Bridgeport, CT

Found a fast company to fix my ac. They fixed it in a timely manner. They knew what they were talking about.

2 years ago Edited October 3, 2023

Reply from American Home Shield

Rebecca, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Lysander Fayetteville, NC

A new customer of American Home Shield. Service has been stress free, expedient and very professional.

2 years ago

Reply from American Home Shield

Dear Lysander, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Erin Gray Katy, TX

2 years ago

Reply from American Home Shield

Erin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 29th, 2023

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Bill Vancouver, BC

I pretty much get my money's worth every year. There is always something that needs fixing every year.

2 years ago

Reply from American Home Shield

Bill, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 7th, 2023

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Stevie B Miami, FL

Easy to place request, quick response and updates, issues have all been addressed to my satisfaction, except the random leak of my dishwasher.

2 years ago

Reply from American Home Shield

Dear Stevie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah Please provide your contract number.

Sep. 6th, 2023

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Virgil

We have always been pleased with their service providers, timeliness and feel secure knowing we are covered

2 years ago

Reply from American Home Shield

Dear Virgil, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 6th, 2023

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Bryan Waterloo, IL

Just had serviceman leave. He was excellent----but AHS would only authorize $10 per pound for freon, the out of pocket cost to us would be $460 to repair ac unit. What a crock of dodo!!! I pay $89 per month (approx $1000 per year) for coverage.... and they jerk me around like this. Taking my business elsewhere---fast !!!

2 years ago

Reply from American Home Shield

Bryan, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Sep. 5th, 2023

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Alix Ibarra Spring, TX

Great customer service from American Home Shield, fast response, great A/C company who came to repair my A/C

2 years ago

Reply from American Home Shield

Dear Alix, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Kenny Craighead

Great customer service, technician responded with in 24hrs of the claim. Worth the money spent for pea e of mind.

2 years ago

Reply from American Home Shield

Dear Kenny, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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bobby wheeler Chapel Hill, NC

I have no complaints with AHS. They provide outstanding service this year when my AC compressor went out.

2 years ago

Reply from American Home Shield

Bobby, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 5th, 2023

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Samuel Anderson

Been reliable in addressing my needs, when calling for covered services, it's a comfort to have them in place

2 years ago

Reply from American Home Shield

Samuel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 5th, 2023

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Curious One Waterford, WI

The program works as advertised. I pay a monthly fee and copay on a claim and the problem goes away, every time.

2 years ago

Reply from American Home Shield

Curious, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Richard Asomah Bethesda, MD

American home assigned me to Amazing company who almost ripped me off. Sent me fake estimate of $1985.54 to pay before my Central AC to fix. I requested a second contractor to check my AC and it turned out that nothing was broken to be fixed.

2 years ago

Reply from American Home Shield

Richard, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

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Ruby Anne Chula Vista, CA

My technician said that there was no problem with my fridge and it was just the filter. I bought a new filter and I’m still have an issue with slow water. I never received a follow up from anyone. Not happy with the service I want someone to call me.

2 years ago

Reply from American Home Shield

Ruby, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 24th, 2023

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