American Home Shield: Read 34,313 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Philip D Santa Fe, NM

This company is a total scam. Technicians don't fix problems. You call the company they are polite but do not resolve problems. I gave up and paid out of pocket. This is total racket with the Realtors. NO ONE SHOULD USE THEM TO SELL A HOUSE AND NO BUYER SHOULD CARE.

4 years ago

Reply from American Home Shield

Hi Philip,
I hate to hear about your most recent experience and the repairs that were not completed. I would be glad to speak with you and get the issues resolved.

Nov. 14th, 2019

star star star_border star_border star_border

Katie V. Romeoville, IL

Both times that I have needed service, things have not gone well. No matter how many times I called and asked to speak to a supervisor, I get the runaround. Let’s just say after my contract is up I probably won’t stay.

4 years ago

Reply from American Home Shield

Hi Katie,
I hate to hear that you have not enjoyed American Home Shield and the service we provide. I would be glad to speak with you and assist to reach a better service experience.

Nov. 19th, 2019

star star star star star

Michael J Krall Austin, TX

Everything was performed (i.e. schedule, quality of work, professionalism) to my complete satisfaction.

5 years ago

Reply from American Home Shield

Hi Michael,
I am pleased to hear about your American Home Shield experience and the company that completed the repair. I hope you continue to enjoy!

Nov. 13th, 2019

star star star star star

Doug Bullis Richland, WA

Response to requests is very good. Service providers are quick to respond and service is generally provide quickly.

5 years ago

Reply from American Home Shield

Hi Doug,
I am glad to hear about your AHS experience and the contractors that have serviced your home repair needs.

Nov. 9th, 2019

star star_border star_border star_border star_border

Paul Binghamton, NY

Have had good luck in the past but current issue is still unresolved. Day 4 and counting. Kitchen sink stoppage took 3 days to get contractor. Drain still stopped up, now leaking into the (finished) basement. Ceiling, wall and carpet all damaged now. Unreal!

5 years ago

Reply from American Home Shield

Hi Paul,
Your concern with the delay in service is understood. I would be gad to speak with you and get stoppage repaired.

Nov. 9th, 2019

star star star star star

Scott Jessen Dallas, TX

My experience with American Home Shield has been wonderful. They are responsive and willing to help.

5 years ago

Reply from American Home Shield

Hi Scott,
Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield!

Nov. 8th, 2019

star star star star star

Monica Kill Devil Hills, NC

Robert my technician was professional and communicated with me about when he was arriving. Fixed my problem quickly.

5 years ago

Reply from American Home Shield

Hi Monica,
I am glad to hear about the technician that serviced you and completed the repair! I hope you continue to have a great experience.

Nov. 13th, 2019

star star star star star

Fred McMann Missouri City, TX

Problem was complex. Chat helped me enter the correct information to cover the facets of the problem

5 years ago

Reply from American Home Shield

Good afternoon Fred,

I am pleased to hear about your experience and the chat representative that assist you with the service claim.

Nov. 8th, 2019

star star_border star_border star_border star_border

Mike Roth Manhattan Beach, CA

The two technicians from Sam’s garage door we’re extremely professional. Unfortunately I cannot say that for other vendors that I have dealt with in years past. The best vendors thus far have been Sams garage door and Up to Code Plumbing.

5 years ago

Reply from American Home Shield

Hi Mike,
Your concerns are understood regarding the previous vendors that have serviced your home repair needs. I would be glad to speak with you and get the issue resolved.

Nov. 4th, 2019

star star star star star

Paula B Plano, TX

American Home Shield has provided excellent service and contractors to take care of my service needs.

5 years ago

Reply from American Home Shield

Hi Paula,
Your feedback is more than appreciated and we are pleased to hear about the repairs that were completed!

Oct. 28th, 2019

star star star star star_border

Shirley Newport News, VA

My request for service was handled quickly by American Home Shield. The repair plumber was professional and completed the work in a timely manner

5 years ago

Reply from American Home Shield

Hi Shirley,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Oct. 31st, 2019

star star star star star_border

The Pearson Family Apopka, FL

We have been members with AHS 10+ years. The systems for communication can improve but overall they have been very good for my home repairs.

5 years ago

Reply from American Home Shield

Hi Pearson Family,
Your patronage for the past 10+ years is more than appreciated at American Home Shield. We hope you continue to enjoy a great experience!

Oct. 28th, 2019

star star star star star_border

Spunky Grandma

I have been with AHS since 2001. I am pleased with their service. All thought I prefer to talk with real people about my repair request.

5 years ago

Reply from American Home Shield

Hi,
Your patronage for the past 18 years is more than appreciated at American Home Shield. We hope you continue to enjoy a great experience!

Oct. 28th, 2019

star star star star star

helga Mableton, GA

i have used america home shield twice this year. got prompt service in mannerly time. i am satisfied.

5 years ago

Reply from American Home Shield

Hi Helga,
I hope you continue to have more great experiences and enjoy American Home Shield!

Oct. 23rd, 2019

star star_border star_border star_border star_border

Matthew Johnson North Brunswick, NJ

Bad Experience on 1st time service call. My A/C unit was throwing warm air and AHS sent a Technician from Sal S's Temprite Heating & Cooling, the technician came and said in his invoice "found leak in Evap Coil unrepairable" It is a RF410a unit and the coil can be replaced. AHS rejected my claim and said there is no coverage.

5 years ago

Reply from American Home Shield

Hi Matthew,
Your concerns are understood regarding the delay in service that was experienced. I would be glad to speak with you and get the issues resolved.

Oct. 17th, 2019

star star_border star_border star_border star_border

Tom Alexandria, VA

Zero stars. WORST customer service from off-shore call center. Contractors they send out try to extort money for “uncovered” parts and then refuse to do the job. Can not ever talk to anyone. Awful Awful Awful Wish zero was an option

5 years ago

Reply from American Home Shield

Hi Tom,
I hate to hear about your most recent experience and the non covered cost. I would be glad to speak with you and get the issue resolved.

Oct. 17th, 2019

star star_border star_border star_border star_border

Paul Frank Pearland, TX

Rip off, Rip Off, Rip Off, They charge the premium upfront, then make you pay a $100.00 service so someone can come out and tell you that you appliance is too old and not covered. The refuse to refund my premium that would have paid for a replacement appliance . Please do not use these people

5 years ago

Reply from American Home Shield

Hi Paul,
Your concerns regarding the service request denial are understood. I would be glad to speak with you and reach a resolution.

Oct. 14th, 2019

star star star star star

Kay Riverside, CA

We have had AHS for years and have always had a good experience. No matter the problem they have been so helpful.

5 years ago

Reply from American Home Shield

Hi Kay,
Your patronage over the years is more than appreciated. I hope you continue to enjoy your American Home Shield warranty!

Oct. 9th, 2019

star star star star star

Michael Gleason Schaumburg, IL

Igor, was timely, professional, and courteous. He even took the time to quote us a great price on a new HVAC system.

5 years ago

Reply from American Home Shield

Hi Michael,
Thanks for letting us know about the technician that serviced your home repair. Taking care of our customers is the main goal here at American Home Shield. We hope you continue to enjoy!

Sep. 26th, 2019

star star_border star_border star_border star_border

Tomiko Chavis Sugar Land, TX

The longer you have the policy; the worse the service is. I am having AC issues and they have supported a vendor that is trying to screw me by charging me for a bunch of non covered items that the second opinion said that I did not need. So, I paid the service fee twice as the BIG issue is the same.

5 years ago

Reply from American Home Shield

Hi Tomiko,
I most certainly hate to hear about your American Home Shield experience and the issues that have occurred. I would be glad to speak with you and reach a resolution for the air conditioner that needs to be repaired.

Oct. 8th, 2019

star star_border star_border star_border star_border

Ahscustomer Fremont, CA

I wouldn’t even give 1 star to this company. This company is just good at scamming people rather providing good service. I cancelled my policy still company took the money for that month besides they were also asking me to pay the admin fees.

5 years ago

Reply from American Home Shield

Hi,
Your concerns about your most recent American Home Shield experience are understood. I would be glad to speak with you and discuss the cancellation and issues that occurred.

Oct. 8th, 2019

star star_border star_border star_border star_border

John Tucson, AZ

I would give them a zero if I could. Our dishwasher problem was reported to them 8/12/19 and tomorrow is 10/1/19. Needless to say the dishwasher is still not working. They say the parts are backordered so we have to wait until they come in. Who knows when that will be!! They did offer a $108 settlement towards a new one. What a scam!!!

5 years ago

Reply from American Home Shield

Hi John,
Your concerns are understood regarding the delay in service to have your dishwasher repaired. I would be glad to speak with you to discuss the issue and reach a resolution.

Oct. 2nd, 2019

star star_border star_border star_border star_border

Ken Rogers Claremont, CA

I have had 3 different homes covered by AHS..in the past ten years or so..they have finally convinced me that they are Irreputable and dishonest And will go to great lengths to avoid paying claims..stay away if you value your hard Earned money.!!

5 years ago

Reply from American Home Shield

Hi Ken,
Your patronage to American Home Shield is more than appreciated. We understand that you have encountered an issue to have your repair resolved. I would be glad to speak wihtoyu and reach a resolution.

Oct. 1st, 2019

star star star star star

Harris family Newnan, GA

Excellent service! With each call, we have received professional service. We highly recommend American Home Shield.

5 years ago

Reply from American Home Shield

Hi Harris family,
Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed.

Sep. 26th, 2019

star star_border star_border star_border star_border

Mary Birmingham, AL

I had a horrible experience in getting a hot water heater replaced. I was without running hot water for a month. I ended up paying 1100 dollars to get the hot water heater replaced plus the service fee. Now, I am trying to cancel my warranty and am now being threatened with being turned over to a collection agency. DO NOT use this company.

5 years ago

Reply from American Home Shield

Hi Mary,
Your concerns are understood regarding your most recent AHS experience. I would be glad to speak with you about the replacement and delay in service.

Sep. 23rd, 2019

star star_border star_border star_border star_border

CESAR Paterson, NJ

A TOTAL SCAM. MY WATER HEATER STARTED LEAKING BUT THEY WONT REPLACE IT BC ACCORDING TO THEM IT WAS A PREEXISTING CONDITION. NOT TRUE BC IT WAS THE FIRST TIME I NOTICED IT. BOTTOM LINE, STATY AWAY FROM TEM...THEY WILL FIND A WAY TO DENY YOUR CLAIM

5 years ago

Reply from American Home Shield

Hi Cesar,
I hate to hear about your most recent experience and the water heater denial. I would be glad to speak with you and get the issues resolved.

Sep. 20th, 2019

star star_border star_border star_border star_border

Michelle Alford Palos Verdes Estates, CA

Every time I would call for service, they would not repair the item because it was not normal wear and tear. I had other technicians out that disagreed with their assessments, but they only used vendors on their list (I wonder why?) This company is a scam and I also reported them to the Better Business Bureau.

5 years ago

Reply from American Home Shield

Hi Michelle,
I hate to hear about the claims that were denied with American Home Shield. I would be glad to speak with you per the diagnosis and assist to reach a resolution.

Sep. 19th, 2019

star star_border star_border star_border star_border

Greg Gregorczyk Palm Desert, CA

Worst service by any company I've ever experienced ! They will make any excuse, if you are lucky to get a call back, so they won't have to fix anything. Most of the time you will spend countless minutes and days on the phone trying to get answers which you won't. Be smart and consider different company or you will regret it !!!

5 years ago

Reply from American Home Shield

Good afternoon Greg,
I hate to hear about the hold time that you have experienced to have the issue resolved. I would be glad to speak with you and assist to reach a resolution.

Sep. 17th, 2019

star star star star star

The Comars Wilmette, IL

Very satisfied. Would definitely recommend AHS to anyone. AHS provides quick service with BBB A+ rated technicians.

5 years ago

Reply from American Home Shield

Hi Mr. and Mrs. Comar,
Your feedback is more than appreciated and we hope you continue to have a great experience with American Home Shield!

Sep. 17th, 2019

star star_border star_border star_border star_border

Marc M Rohde Venice, FL

My air conditioning broke. I live in Florida and i was told minimum three days for a repair person to come out. I explained this is unacceptable due to the heat. I also told them if you can't help me cancel my policy. I was put on hold and told can't help bad did cancel the policy. I'm out 367.00 dollars for repairs. Can't believe this.

5 years ago

Reply from American Home Shield

Hi Marc,
I hate to hear about your most recent customer service experience and delay in service to have your air conditioning system repaired. I would be glad to speak with you and reach a resolution.

Sep. 23rd, 2019

star star_border star_border star_border star_border

Johnnie Hall Greer, SC

This warranty covers everything except things that break. They take no responsibility for anything. I got it as a result of a purchase of our new home and would never recommend it to anyone. Get a good list of contractors and save the money you spend for home repairs. AHS is not a good company. Rep was rude on the phone.

5 years ago

Reply from American Home Shield

Hi Johnnie,
I hate to hear about your most recent customer service experience and the coverage that AHS provides. I would be glad to speak with you to discuss the issues that you have experienced.

Sep. 17th, 2019

star star_border star_border star_border star_border

Wags

Four separate times they were supposed to send somebody to my residence and on four separate occasion nobody showed up. After months, I gave up. After this, they still attempted to charge me the $75 fee. This company is a scam

5 years ago

Reply from American Home Shield

Hi Wags,
I hate to hear about your most recent experience and the delay in service to have the issue repaired. I would be glad to speak with you and get the issue resolved.

Sep. 10th, 2019

star star_border star_border star_border star_border

Deborah Los Angeles, CA

I put in a service request for repair of a water heater in June 2019. It is now September 2019. Authorizations department sat on it until I returned from summer travels. Now contractor relations department is sitting on it. It is a scam. They are giving me the run around.

5 years ago

Reply from American Home Shield

Hi Deborah,
I understand the concerns regarding your most recent American Home Shield experience and the delay in service to have the water heater repaired. I would be glad to speak with you and get the issues resolved.

Sep. 9th, 2019

star star_border star_border star_border star_border

Kathy North Las Vegas, NV

Horrible company. They make up reasons to deny claims. They interpret their service people's reports to their benefit. They denied my claim stating it was not normal wear and tear. It was for a pool heater. How exactly does not "abuse" or "misuse" a pool heater??? You can't...unless of course your purposely damage it. They are a by scam.

5 years ago

Reply from American Home Shield

Hi Kathy,
Your concerns are understood about the diagnosis for the pool heater. I would be glad to speak with you and get the issue resolved.

Sep. 3rd, 2019

star star star star star

John Gall Rhoadesville, VA

VIP responded in a timely manner and resolved the problem. They arrived on time and updated me on their progress.

5 years ago

Reply from American Home Shield

Hi John,

It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 29th, 2019

star star star star star

Phil Hatch El Paso, TX

Great experience. Situation taken care of in a very timely manner. Great customer service and professionalism.

5 years ago

Reply from American Home Shield

Hi Phil,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 28th, 2019

star star star star star

LeeI San Antonio, TX

AHS is very prompt in dispatching vendors to repair issues. So far I have nothing but great things to say about AHS.

5 years ago

Reply from American Home Shield

Hi Leel,
I am pleased to hear your feedback about AHS and the technicians that have completed your home repair needs.

Aug. 27th, 2019

star star star star star

Janice Evans Greenville, TX

So far everyone has been very timely and professional. I've only called twice but both times I have been very pleased.

5 years ago

Reply from American Home Shield

Hi Janice,

Your feedback is more than appreciated and I hope you continue to enjoy the professionalism and service that AHS offers!

Aug. 26th, 2019

star star_border star_border star_border star_border

Paul Bono Slidell, LA

What a disappointment! Our claim was denied as a "pre existing" condition and therefore, not covered. The representative had a strong accent and was difficult to understand. Crazy excuses were given to me in addition to the pre-existing excuses... Years ago this company was so much better ~ now it is completely horrible.

5 years ago

Reply from American Home Shield

Hi Paul,
I understand your frustration regarding the denial to have the appliances repaired. I would be glad to speak with you and discuss the contract coverage.

Aug. 22nd, 2019

star star_border star_border star_border star_border

Carla Hayes, VA

I don’t know where to begin. The lack of vendors for my area, the deceptive practices, poor customer-service, and the repeated phone calls. It was more then I had the time to deal with. Rex T, CEO and Pirasenna T, CTO of this company should be more proactive in ensuring a better customer experience!

5 years ago

Reply from American Home Shield

Hi Carla,
Your concerns are understood regarding your American Home Shield customer experience. I would be glad to speak with you and get the issues resolved.

Aug. 21st, 2019

star star star star star

Jana Tucker Kingman, AZ

I was very please with the prompt service that I received from American Home Shield. I was completely satisfied.

5 years ago

Reply from American Home Shield

Hi Jana,
Your feedback is ore than appreciated. It is our goal to provide you with good customer service in a timely manner.

Aug. 20th, 2019

star star_border star_border star_border star_border

PK Seattle, WA

I currently have 2 open service calls, both now 3 weeks, fridge is not cooling and water heater is broken. Multiple people have come to fix it and still broken. AHS keeps sending different people. At what point can we say its broken an replace? My kids can't keep taking cold showers and we can't use a coleman forever.

5 years ago

Reply from American Home Shield

PK,

I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. I have sent a private message to you in an effort to get more information to assist you further. I look forward to hearing from you.

Aug. 20th, 2019

star star star star star

Juan Campa Arcadia, CA

Great Service you Guys are always very helpful alway find a solution Very nice to have a company like yours

5 years ago

Reply from American Home Shield

Hi Juan,
Your feedback is greatly appreciated and I hope you continue to enjoy Amerian Home Shield!

Aug. 19th, 2019

star star star star star

Bob Larive Nevada City, CA

Overall very good but could use more local providers of service. Some do not want to work with warranty companies.

5 years ago

Reply from American Home Shield

Hi Bob,
Your feedback is greatly appreciated and I hope you continue to enjoy your service with American Home Shield!

Aug. 16th, 2019

star star star star star

Stephen L Phillips Austin, TX

AHS has always performed exactly as advertised. My family is a long, long-time subscriber. We wouldn't go without it.

5 years ago

Reply from American Home Shield

Hi Stephen,
Your patronage to American Home Shield is more than appreciated! We are pleased to hear that you have enjoyed the warranty and contractors that we provide.

Aug. 16th, 2019

star star star star star

CPersson Las Vegas, NV

It is so easy to request services. All vendors that have come to our home have been professional and knowledgeable.

5 years ago

Reply from American Home Shield

Hi C Persson,
Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed.

Aug. 12th, 2019

star star star_border star_border star_border

David Cheek Ponca City, OK

Still have not resolved the $125 charge I was told would not be charged. Each time I talk with you about it I'm told you are still checking. It's time to refund the over charge

5 years ago

Reply from American Home Shield

Hi David,
Your frustration about the service fee is understood. I was able to locate your AHS account and would be glad to speak with you regarding the service fee charge.

Aug. 8th, 2019

star star star star star

Jerry Andrews Hamlet, NC

We had a slow draining bathroom and one call to AHS and it was resolved. Good customer service, we are very pleased.

5 years ago

Reply from American Home Shield

Jerry,

Thank you for sharing your recent experience with AHS. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Enjoy your day.

Aug. 6th, 2019

star star_border star_border star_border star_border

Felicia Thomas Alexander City, AL

I have been a American Jo.e Shield customer for at 4 years and have had to call the twice once for s ceilings fam that that they never fixed these people just take your money and then when it comes fixing thing they find they me or do and say it's not covered in your contract

5 years ago

Reply from American Home Shield

Hi Felicia,
Your concerns are understood regarding the delay in service and the ongoing issue to repair the ceiling fans. I would be glad to speak with you and reach a resolution.

Jul. 31st, 2019

star star_border star_border star_border star_border

Alisha Mickens Norcross, GA

Hours after Nick came out my unit blew up. Nick then came back out and said that fire was caused by a power surge. I reached out to Georgia power as well as my neighbors and. I one had a power surge. Georgia power has no record of a power surge on the day of the incident. It is July 22nd and I have been without air for weeks

5 years ago

Reply from American Home Shield

Hi Alisha,
I would be glad to speak with you and get the air conditioner issues resolved.

Jul. 22nd, 2019

American Home Shield Reviews