American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Carolyn Mount Washington, KY

The rep that came was very nice and knew what she was doing. She wasted no time in getting my dish washer fixed.

2 years ago

Reply from American Home Shield

Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Cody Callaway Dallas, TX

Worst home warranty company I have ever had, and the sales people lie about whats covered vs. whats not in there Gold and Platinum plans when selling them to you. Plan to cancel ASAP, can barely understand the customer service team. They have no clue what they are doing.

2 years ago

Reply from American Home Shield

Hello,
Please provide your contract number or AHS property address via this private message and I will contact you from the escalations department.

Oct. 24th, 2023

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John Kelley

No problem. Called AHS, explained the problem, paid the service call fee, AHS took care of the rest. Just that simple.

2 years ago

Reply from American Home Shield

John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Rebecca Cabo Bridgeport, CT

Found a fast company to fix my ac. They fixed it in a timely manner. They knew what they were talking about.

2 years ago Edited October 3, 2023

Reply from American Home Shield

Rebecca, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Lysander Fayetteville, NC

A new customer of American Home Shield. Service has been stress free, expedient and very professional.

2 years ago

Reply from American Home Shield

Dear Lysander, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Erin Gray Katy, TX

2 years ago

Reply from American Home Shield

Erin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 29th, 2023

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Bill Vancouver, BC

I pretty much get my money's worth every year. There is always something that needs fixing every year.

2 years ago

Reply from American Home Shield

Bill, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 7th, 2023

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Stevie B Miami, FL

Easy to place request, quick response and updates, issues have all been addressed to my satisfaction, except the random leak of my dishwasher.

2 years ago

Reply from American Home Shield

Dear Stevie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah Please provide your contract number.

Sep. 6th, 2023

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Virgil

We have always been pleased with their service providers, timeliness and feel secure knowing we are covered

2 years ago

Reply from American Home Shield

Dear Virgil, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 6th, 2023

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Bryan Waterloo, IL

Just had serviceman leave. He was excellent----but AHS would only authorize $10 per pound for freon, the out of pocket cost to us would be $460 to repair ac unit. What a crock of dodo!!! I pay $89 per month (approx $1000 per year) for coverage.... and they jerk me around like this. Taking my business elsewhere---fast !!!

2 years ago

Reply from American Home Shield

Bryan, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Sep. 5th, 2023

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Alix Ibarra Spring, TX

Great customer service from American Home Shield, fast response, great A/C company who came to repair my A/C

2 years ago

Reply from American Home Shield

Dear Alix, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Kenny Craighead

Great customer service, technician responded with in 24hrs of the claim. Worth the money spent for pea e of mind.

2 years ago

Reply from American Home Shield

Dear Kenny, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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bobby wheeler Chapel Hill, NC

I have no complaints with AHS. They provide outstanding service this year when my AC compressor went out.

2 years ago

Reply from American Home Shield

Bobby, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 5th, 2023

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Samuel Anderson

Been reliable in addressing my needs, when calling for covered services, it's a comfort to have them in place

2 years ago

Reply from American Home Shield

Samuel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 5th, 2023

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Curious One Waterford, WI

The program works as advertised. I pay a monthly fee and copay on a claim and the problem goes away, every time.

2 years ago

Reply from American Home Shield

Curious, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Richard Asomah Bethesda, MD

American home assigned me to Amazing company who almost ripped me off. Sent me fake estimate of $1985.54 to pay before my Central AC to fix. I requested a second contractor to check my AC and it turned out that nothing was broken to be fixed.

2 years ago

Reply from American Home Shield

Richard, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

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Ruby Anne Chula Vista, CA

My technician said that there was no problem with my fridge and it was just the filter. I bought a new filter and I’m still have an issue with slow water. I never received a follow up from anyone. Not happy with the service I want someone to call me.

2 years ago

Reply from American Home Shield

Ruby, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 24th, 2023

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ED NEAL Savannah, GA

Response time to schedule technician was great. Wall oven could not be replaced. Received new oven in a week.

2 years ago

Reply from American Home Shield

Ed, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Jacalyn Thompson Berkeley, CA

i have two repairs requested. first was reported on June 14th 2023 is still not resolved and new request second request started on August still not resolved refrigerator broke it is now August 22nd and not repaired. this is terrible service... It's 3 months with no resolution! Parts have still not arrived for service request for June 14th!

2 years ago

Reply from American Home Shield

Jacalyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

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Kris Timmerman Buckeye, AZ

So happy I have American Home Shield!! They sent an amazing AC company to the rescue! No hassles for this single mom!

2 years ago

Reply from American Home Shield

Dear Kris, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 24th, 2023

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Carlos Los Angeles, CA

Superior company to have for you home. Saved me hundreds of dollars just by having them work on my equipment

2 years ago

Reply from American Home Shield

Dear Carlos, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 24th, 2023

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Joann Harvey, LA

Loved the customer service at AHA, the speed of service and completion was great, but there was collateral damage that wasn’t included

2 years ago

Reply from American Home Shield

Joann, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

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amy crowell Lake Oswego, OR

The call center team can’t make any decisions and keep giving us the run around. AHS has no real customer service. They make every interaction far more frustrating than it needs to be.

2 years ago

Reply from American Home Shield

Dear Amy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 24th, 2023

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jennifer norman Westerville, OH

Poor customer service. You literally have to do their job for them. Slow response time and horrible contractors who don't know what they're doing and try to rip you off by sending false diagnosis reports.

2 years ago

Reply from American Home Shield

Jennifer, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 24th, 2023

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Marlene pincoffs Columbia, SC

The contractors that they assign to the claims are extremely unresponsive. It took two weeks to get my air conditioner fixed. The pool Contractor couldn’t fix the issue and never followed up. When you call customer service, you simply get the runaround.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Marlene, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 24th, 2023

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Zelda Lawrenceville, GA

On time for appointment Called before they came to house Service was professional Completed the work

2 years ago

Reply from American Home Shield

Dear Zelda, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

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Gail Flynn Tampa, FL

All set Appliance was able to repair my stove. D and Josh were excellent!!!! I highly recommend them both!!

2 years ago

Reply from American Home Shield

Gail, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Nabeel Majid Cypress, TX

I pay them every month on time, when I need a repair they are quick to charge me $100 before even coming out. The issue is never resolved in one visit and now I need a new microwave, it’s been 3 weeks since my microwave broke and I’m still waiting

2 years ago

Reply from American Home Shield

Dear Nabeel, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 16th, 2023

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Nelda Allegar Dallas, OR

Mostly very professional, send qualified techs to perform repairs. Once in while a bad company. Don't use again. Request other firm

2 years ago

Reply from American Home Shield

Dear Nelda, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 16th, 2023

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Omar Forbes

Had my water heater blow last week tech came out said it needed to be replaced. Still waiting to hear back from them. Other than that the service is good.

2 years ago

Reply from American Home Shield

Dear Omar, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Robert Killeen, TX

Home shield is to expensive, I pay 115 a month, so that I only have to pay 65 to 75 dollars for a contractor for a repair, I just found out, not only am I pay 100 to 115 a month to have home shield, I'm paying 100 for a repair, it went up 25 dollars, just like that

2 years ago

Reply from American Home Shield

Dear Robert, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Aug. 16th, 2023

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Patricia Galvan Brownsville, TX

I have been with American Home Shield close to 10 years and am absolute satisfied with their service.

2 years ago

Reply from American Home Shield

Patricia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 15th, 2023

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Scoop5

2 years ago

Reply from American Home Shield

Scoop, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 3rd, 2023

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Grant Smith Kansas City, KS

Process was very easy. One call on a Sunday morning and they handled everything. Excellent communication.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Dear Grant, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 9th, 2023

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L Hopkins TX

They have done well for me expect twice they have failed to find a vendor and left me to pay out of pocket for major repairs to my septic and air conditioner. I don’t see myself renewing my contract next time.

2 years ago

Reply from American Home Shield

Dear L. Hopkins, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 9th, 2023

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Sherwin Seyjagat Katy, TX

Prompt and quality service. Technician was knowledgeable and helpful. Problem was identified and solutions presented.

2 years ago

Reply from American Home Shield

Sherwin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 4th, 2023

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Mariah White Racine, WI

The peace of mind knowing someone would return my call and their would be a repair person out to service my washer as soon as possible

2 years ago

Reply from American Home Shield

Mariah, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

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Nicole Buchanan Laurel, MD

I am happy about the timely response and the help with getting a new water heater, which was no cost to me.

2 years ago

Reply from American Home Shield

Nicole, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

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Michelle Burleson, TX

Very fast in getting someone out to deal with any issue we have had here at our home which has been great!!

2 years ago

Reply from American Home Shield

Michelle, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

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Fred Hutchinson Lake Zurich, IL

Great communication. Flexibility to allow clients to select contractor who has been dispatched to your home previously

2 years ago

Reply from American Home Shield

Fred, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

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Buddy W. Candelario Shreveport, LA

I use AHS because they have helped us with our appliances and systems, especially when unexpected breakdowns occur.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Buddy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

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Amber Laxson

Great and affordable annual premiums, fantastic flat rate for service, and always helpful when making a claim.

2 years ago

Reply from American Home Shield

Dear Amber, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 2nd, 2023

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Paul McFall Honolulu, HI

Love that I can feel secure about getting broken appliances fixed. I'm beginning to be concerned about the cost of the monthly subscription.

2 years ago

Reply from American Home Shield

Dear Paul, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 2nd, 2023

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D.V. Macomb, MI

A scam at best. They don't approve claims based on your experience just what the inspector assumes happened to my duct work. I own the house and not once did anyone ask me about how the duct work has been from the time I purchased the house to now. Customer service folks are subpar.

2 years ago

Reply from American Home Shield

Dear D.V., I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 2nd, 2023

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Uzma R I Orlando, FL

Prompt response however, The companies assigned need to have better ratings. No repairs for smoke detectors is a minus in rating.

2 years ago

Reply from American Home Shield

Dear Uzma, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 2nd, 2023

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Judy MO

The referral process is quick and easy. I've had great results with the companies that's been reffered.

2 years ago

Reply from American Home Shield

Dear Judy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 2nd, 2023

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Sherry Baltimore, MD

It is extremely difficult to speak with anyone in management, regarding a complaint or concern. products. . I’ve been without a working refrigerator for over a 2 months and no resolution. The contractors are subpar at best

2 years ago

Reply from American Home Shield

Sherry, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 1st, 2023

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Donna Culver Newnan, GA

I don’t know where to begin. I had to jump through hoops to get my toilet repaired. And then I needed someone to come back out and was never able to make it happen. Every time I call, I get someone that speaks English as their second language and it’s very frustrating.

2 years ago

Reply from American Home Shield

Donna, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 1st, 2023

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Bart Kite Virginia Beach, VA

Customer service is a joke. Came out in a week, I had to follow up on the part a week later, tech didn’t know what parts he needed when he did come out, didn’t come back that day or when he said he would, when the repair didn’t work I had to start all over again. If it takes more than 1 visit good luck

2 years ago

Reply from American Home Shield

Dear Bart, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 1st, 2023

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Gary Rockwall, TX

Junk. Won't cover the things that you have the insurance for when buying a new house, such as water pouring into your dining room from a failed shower drain. AHS told us it was because we "abused" it. What BS. I did the work myself. You should too.

2 years ago

Reply from American Home Shield

Dear Gary, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 26th, 2023

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