American Home Shield: Read 34,871 User Reviews From Real Homeowners

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ED NEAL Savannah, GA

Response time to schedule technician was great. Wall oven could not be replaced. Received new oven in a week.

2 years ago

Reply from American Home Shield

Ed, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Jacalyn Thompson Berkeley, CA

i have two repairs requested. first was reported on June 14th 2023 is still not resolved and new request second request started on August still not resolved refrigerator broke it is now August 22nd and not repaired. this is terrible service... It's 3 months with no resolution! Parts have still not arrived for service request for June 14th!

2 years ago

Reply from American Home Shield

Jacalyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

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Kris Timmerman Buckeye, AZ

So happy I have American Home Shield!! They sent an amazing AC company to the rescue! No hassles for this single mom!

2 years ago

Reply from American Home Shield

Dear Kris, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 24th, 2023

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Carlos Los Angeles, CA

Superior company to have for you home. Saved me hundreds of dollars just by having them work on my equipment

2 years ago

Reply from American Home Shield

Dear Carlos, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 24th, 2023

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Joann Harvey, LA

Loved the customer service at AHA, the speed of service and completion was great, but there was collateral damage that wasn’t included

2 years ago

Reply from American Home Shield

Joann, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

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amy crowell Lake Oswego, OR

The call center team can’t make any decisions and keep giving us the run around. AHS has no real customer service. They make every interaction far more frustrating than it needs to be.

2 years ago

Reply from American Home Shield

Dear Amy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 24th, 2023

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jennifer norman Westerville, OH

Poor customer service. You literally have to do their job for them. Slow response time and horrible contractors who don't know what they're doing and try to rip you off by sending false diagnosis reports.

2 years ago

Reply from American Home Shield

Jennifer, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 24th, 2023

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Marlene pincoffs Columbia, SC

The contractors that they assign to the claims are extremely unresponsive. It took two weeks to get my air conditioner fixed. The pool Contractor couldn’t fix the issue and never followed up. When you call customer service, you simply get the runaround.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Marlene, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 24th, 2023

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Zelda Lawrenceville, GA

On time for appointment Called before they came to house Service was professional Completed the work

2 years ago

Reply from American Home Shield

Dear Zelda, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

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Gail Flynn Tampa, FL

All set Appliance was able to repair my stove. D and Josh were excellent!!!! I highly recommend them both!!

2 years ago

Reply from American Home Shield

Gail, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Nabeel Majid Cypress, TX

I pay them every month on time, when I need a repair they are quick to charge me $100 before even coming out. The issue is never resolved in one visit and now I need a new microwave, it’s been 3 weeks since my microwave broke and I’m still waiting

2 years ago

Reply from American Home Shield

Dear Nabeel, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 16th, 2023

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Nelda Allegar Dallas, OR

Mostly very professional, send qualified techs to perform repairs. Once in while a bad company. Don't use again. Request other firm

2 years ago

Reply from American Home Shield

Dear Nelda, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 16th, 2023

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Omar Forbes

Had my water heater blow last week tech came out said it needed to be replaced. Still waiting to hear back from them. Other than that the service is good.

2 years ago

Reply from American Home Shield

Dear Omar, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Robert Killeen, TX

Home shield is to expensive, I pay 115 a month, so that I only have to pay 65 to 75 dollars for a contractor for a repair, I just found out, not only am I pay 100 to 115 a month to have home shield, I'm paying 100 for a repair, it went up 25 dollars, just like that

2 years ago

Reply from American Home Shield

Dear Robert, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Aug. 16th, 2023

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Patricia Galvan Brownsville, TX

I have been with American Home Shield close to 10 years and am absolute satisfied with their service.

2 years ago

Reply from American Home Shield

Patricia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 15th, 2023

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Scoop5

2 years ago

Reply from American Home Shield

Scoop, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 3rd, 2023

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Grant Smith Kansas City, KS

Process was very easy. One call on a Sunday morning and they handled everything. Excellent communication.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Dear Grant, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 9th, 2023

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L Hopkins TX

They have done well for me expect twice they have failed to find a vendor and left me to pay out of pocket for major repairs to my septic and air conditioner. I don’t see myself renewing my contract next time.

2 years ago

Reply from American Home Shield

Dear L. Hopkins, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 9th, 2023

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Sherwin Seyjagat Katy, TX

Prompt and quality service. Technician was knowledgeable and helpful. Problem was identified and solutions presented.

2 years ago

Reply from American Home Shield

Sherwin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 4th, 2023

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Mariah White Racine, WI

The peace of mind knowing someone would return my call and their would be a repair person out to service my washer as soon as possible

2 years ago

Reply from American Home Shield

Mariah, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

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Nicole Buchanan Laurel, MD

I am happy about the timely response and the help with getting a new water heater, which was no cost to me.

2 years ago

Reply from American Home Shield

Nicole, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

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Michelle Burleson, TX

Very fast in getting someone out to deal with any issue we have had here at our home which has been great!!

2 years ago

Reply from American Home Shield

Michelle, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

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Fred Hutchinson Lake Zurich, IL

Great communication. Flexibility to allow clients to select contractor who has been dispatched to your home previously

2 years ago

Reply from American Home Shield

Fred, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

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Buddy W. Candelario Shreveport, LA

I use AHS because they have helped us with our appliances and systems, especially when unexpected breakdowns occur.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Buddy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

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Amber Laxson

Great and affordable annual premiums, fantastic flat rate for service, and always helpful when making a claim.

2 years ago

Reply from American Home Shield

Dear Amber, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 2nd, 2023

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Paul McFall Honolulu, HI

Love that I can feel secure about getting broken appliances fixed. I'm beginning to be concerned about the cost of the monthly subscription.

2 years ago

Reply from American Home Shield

Dear Paul, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 2nd, 2023

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D.V. Macomb, MI

A scam at best. They don't approve claims based on your experience just what the inspector assumes happened to my duct work. I own the house and not once did anyone ask me about how the duct work has been from the time I purchased the house to now. Customer service folks are subpar.

2 years ago

Reply from American Home Shield

Dear D.V., I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 2nd, 2023

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Uzma R I Orlando, FL

Prompt response however, The companies assigned need to have better ratings. No repairs for smoke detectors is a minus in rating.

2 years ago

Reply from American Home Shield

Dear Uzma, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 2nd, 2023

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Judy MO

The referral process is quick and easy. I've had great results with the companies that's been reffered.

2 years ago

Reply from American Home Shield

Dear Judy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 2nd, 2023

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Sherry Baltimore, MD

It is extremely difficult to speak with anyone in management, regarding a complaint or concern. products. . I’ve been without a working refrigerator for over a 2 months and no resolution. The contractors are subpar at best

2 years ago

Reply from American Home Shield

Sherry, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 1st, 2023

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Donna Culver Newnan, GA

I don’t know where to begin. I had to jump through hoops to get my toilet repaired. And then I needed someone to come back out and was never able to make it happen. Every time I call, I get someone that speaks English as their second language and it’s very frustrating.

2 years ago

Reply from American Home Shield

Donna, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 1st, 2023

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Bart Kite Virginia Beach, VA

Customer service is a joke. Came out in a week, I had to follow up on the part a week later, tech didn’t know what parts he needed when he did come out, didn’t come back that day or when he said he would, when the repair didn’t work I had to start all over again. If it takes more than 1 visit good luck

2 years ago

Reply from American Home Shield

Dear Bart, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 1st, 2023

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Gary Rockwall, TX

Junk. Won't cover the things that you have the insurance for when buying a new house, such as water pouring into your dining room from a failed shower drain. AHS told us it was because we "abused" it. What BS. I did the work myself. You should too.

2 years ago

Reply from American Home Shield

Dear Gary, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 26th, 2023

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Margo Ft. Washington, MD

The drywall man did a horrible job on my wall. He did not smooth out the mud he put on the wall and he left all the mess he made putting up the Sheetrock, pieces of Sheetrock were all over the floor, up the steps and and in the foyer.

2 years ago

Reply from American Home Shield

Dear Margo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 26th, 2023

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Keith Tempe, AZ

I have always received prompt responses from AHS and an immediate request from them to locate a service provider.

2 years ago

Reply from American Home Shield

Keith, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 26th, 2023

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Stella Brawley, CA

I like how American home shield is automated with the work orders. I seems more effective with communication.

2 years ago

Reply from American Home Shield

Dear Stella, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 20th, 2023

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Donna Los Angeles, CA

The service was excellent! He was kind, helpful, explained the problem, respectful and on time! I loved that.

2 years ago

Reply from American Home Shield

Donna, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 20th, 2023

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Richard

I don’t receive follow up calls or emails . When I call for a service that I requested I don’t hear from you . So I’m not sure I am getting my money’s worth . You need to do much netter

2 years ago

Reply from American Home Shield

Dear Richard, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 20th, 2023

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Kimberly Kuefler Boca Raton, FL

I like that my repairs are covered and I know that someone will take care of any issue I have quickly.

2 years ago

Reply from American Home Shield

Dear Kimberly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

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Ian Richmond, TX

Contractors have ranged from very nice and professional, doing a great job, to very rude, unprofessional, and intimidating in an attempt to get extra, uncovered, fees.

2 years ago

Reply from American Home Shield

Dear Ian, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Gordon St Louis, MO

The response from the AHS was impressive as was that of the plumbing company. I was only disappointed in the quality of the garbage disposal that was installed.

2 years ago

Reply from American Home Shield

Dear Gordon, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Karen Jones Lubbock, TX

Customer service is impossible to understand clearly. They also do not understand me because I’m asked to spell everything. They are then extremely rude when I ask them to please repeat

2 years ago

Reply from American Home Shield

Karen, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 13th, 2023

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Susan

The representative was prompt. The representative was both professional and friendly. He was also knowledgeable

2 years ago

Reply from American Home Shield

Dear Susan, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 6th, 2023

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Joseph Palmdale, CA

For the most part I am satisfied with the work that has been made. But there is 2 work orders by contractors that haven’t been finished.

2 years ago

Reply from American Home Shield

Dear Joseph, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Shannon Reynolds Katy, TX

Scam!!! First of all, they make you pay $89.95 just to submit a claim, even if no one comes out, and this is on top of the huge price you just paid for the contract. The worst is; If a contractor they assign doesn't respond, they have no way for you to contact them to switch to another vendor. You are on your own, and you hope for the best.

2 years ago

Reply from American Home Shield

Hi Shannon, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

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Armel Banks Marietta, GA

The process was quite simple and the work was quick and effective. Definitely solved our issue, quickly.

2 years ago

Reply from American Home Shield

Dear Armel, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Christian Garcia Frisco, TX

Great service and very professional! I am glad the took care of the AC in the starching heat here in Texas!

2 years ago

Reply from American Home Shield

Christian, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

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Scott Kalamazoo, MI

The fact that I just bought a house for the first time & I have a 1 year warranty and your not covering ac unit because of what ever ( loop hole) !! How do you think I’m liking it?¿

2 years ago

Reply from American Home Shield

Scott, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Jacqueline Henderson, NV

Very attentive, and providing qualified technicians and reputable companies they usually respond within the next day

2 years ago

Reply from American Home Shield

Jacqueline, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Melinda Quinonez Corpus Christi, TX

Dryer not working since initial work order of Jan 5. 5 months without a dryer. 2 boards have been replaced and still will not dry. Issued another recall and tech will not respond to customer service. I have asked for another technician but they refuse to help me.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 10th, 2023

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