American Home Shield: Read 34,313 User Reviews From Real Homeowners

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A Williams Accokeek, MD

I have been with this company for over 7+ years and have never heard that my rate could increase due to the number of claims. My rate has just doubled from $52.00 per month to 99.00 per month. Very disappointing!!!!!! BEWARE!!!

5 years ago

Reply from American Home Shield

Hi A Williams,
Your patronage is more than appreciated! I would be glad to speak with you and discuss the premium increase.

Jul. 16th, 2019

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Diane Platinsky Palm Beach Gardens, FL

I will never use this company again...I was not approved for a hot water heater...Didn't understand why? I have sent a message to facebook...Plus I am calling the better business bureau, and telling them you are a scam.. Diane Platinsky

5 years ago

Reply from American Home Shield

Hi Diane,
Your frustration and concerns are understood with regard to the denial experienced. I would be glad to speak with you and get the issues resolved.

Jul. 15th, 2019

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KB Waxahachie, TX

Great company. Covers just about everything thats why i come back. The others ones don't cover thing .

5 years ago

Reply from American Home Shield

Good morning KB,
Your feedback about your American Home Shield experience is more than appreciated. It is our goal to provide each customer with great home warranty coverage.

Jul. 16th, 2019

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Jerome A Payne Fairmont, NC

Stay Away....was a paying customer for 2 years called for service 3 times in 2 years. first 2 calls tech could not repair (still had to pay 100.00 each) 3rd call took almost 3 months to replace dishwasher. Finally cancelled service was told I had to pay a 61.00 cancellation fee? WHAT A RIP OFF stay away.....

5 years ago

Reply from American Home Shield

Hi Jerome,
Your patronage to American Home Shield is more than appreciated. I would be glad to speak with you and discuss your experience yo have the dishwasher replaced.

Jul. 8th, 2019

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Camellia Gatewood Covington, LA

Requested service for broken a/c 6/9/19, they ordered parts which took two weeks, now another week to come do repairs, expecting 7-1/19. Just shy of a month with no a/c with temps outside at 100! Rude customer service every time I called to check the status!

5 years ago

Reply from American Home Shield

Good morning Camellia,
Your concerns are understood in regard to the delay for repair. I would be glad to speak with you and get the issues resolved.

Jun. 28th, 2019

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Danny Terry Vivian, LA

Off shore call center, uncovered (and unnecessary) charges, over estimating Freon needs, and slow to respond. This company has been a huge disappointment and I would not recommend them to anyone. It’s Louisiana, it’s hot and they are holding all the cards. I am extremely disappointed and I wish that I had never purchased a plan from them.

5 years ago

Reply from American Home Shield

Hi Danny,
Your concerns are understood regarding your most recent service experience and the AC repair cost. I would be glad to speak with you and get the issues resolved.

Jun. 26th, 2019

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Darryll Devine 76455 Gustine, TX

It is a joke! Will be suing them! I recorded all my conversations with them after the second lie! Been 3 weeks and about 10 hours on the phone! Learn to record how many times they lie to you from their script. We will see who has the last laugh! Don't get this insurance!!!!!!!!!!!!! If you do , record Every time you call!

5 years ago

Reply from American Home Shield

Hi Darryll,
Your concerns are understood regarding your most recent American Home Shield experience. I would be glad to speak with you and get the issues resolved.

Jun. 21st, 2019

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Garland Stevenson Woodbridge, VA

This has been the worst experience that I have ever had. My refrigerator went out two weeks ago and AHS has not gotten it repaired. I will never recommend this warranty company to anyone. The service provider told me that the service request was cancelled- no one call me at all- called them 5 times and nothing has happened.

5 years ago

Reply from American Home Shield

Hi Garland,
I hate to hear about your most recent experience of the delay in service to repair the refrigerator. I would be glad to speak with you to reach a resolution.

Jun. 17th, 2019

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George Fayetteville, NC

Just recently filed a claim about a leak in my front yard and instead of telling me that it wasn’t covered in my claim they decide to build me for it and then I had to pay a plumber out of pocket. I could have just called a plumbing company myself and saved the extra 85. Will not recommend them to anyone and didn’t want to make this right

5 years ago

Reply from American Home Shield

Good morning George,
Your concerns are understood regarding the noncovered claim and service fee charge. I would be glad to speak with you and refund the charge.

Jun. 8th, 2019

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Stephanie Salter Indianapolis, IN

These people are horrible. We have had to take legal action against them. The technicians they send out have zero information online. We have waited months for a simple repair on a dishwasher only to have it completely destroyed after 4 visits. They continue to say they will call with an update.

5 years ago

Reply from American Home Shield

Good afternoon Stephanie,
I would like to apologize for your experience to have the dishwasher repaired through your American Home Shield warranty. I would be glad to assist you and get the issue resolved.

Jun. 4th, 2019

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ALI Nizama Henderson, NV

THIS COMPANY ITS THE WORDE STAY AWAY FROM THIS UNETHICAL COMPANNY CHARGE ME IN ADVANCE $100 TO REPAIR MY WASHER THEY SENT A TEXH AFTER 6 HOURS FROM THE APPOINTMENT TIME NO PHONES TO CALL NO ANSWER MACHINE TOLD ME THAT WILL ORDER THE PART THEN THAT IT WONT BE COVER SO THEY HOT AEAY WITH MY $39 MONTHLY FEE AND $100 PAID IN ADVANCE

5 years ago

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John Booker Saint Augustine, FL

Absolutely the worst customer service! I tried to get 2 faucets repaired. Repairman told me they had to order parts. I waited a month and AHS told me that they had to get approval. I called in 4 more times and got nowhere. Months went by then AHS told me I had to put in a new work order and pay another $100. DO NOT use AHS!!! Buy another warranty.

5 years ago

Reply from American Home Shield

Good afternoon John,
I would like to thank you for sharing your most recent experience to have the faucets repaired. I understand your frustration with several week's delays in service. I would be glad to speak with you and reach a resolution.

May. 14th, 2019

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LS Desert Hot Springs, CA

I had a technician at my house at the beginning of the week for a broken faucet and since then I have just been getting the run around from American Home Shield -- they are useless I should have just called my Plumber and it would have been fixed in a timely manner. I have been on hold and they just hung up on me again!

5 years ago

Reply from American Home Shield

Hi LS,
Thank you for providing with feedback about your experience. I hate to hear about the service delay and would be glad to speak with you and assist with a resolution to the repairs.

May. 13th, 2019

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Craig Sunland, CA

Total SCAM. NO supervisor. Acting stupid on the phone while charging money. Hanging up on me when I asked to cancel service. Paid $800 so far and the first time I ask for service they try to rip me off. If this isnt illegal, it should be.

5 years ago

Reply from American Home Shield

Hi Craig,

I understand your concerns regarding your most recent customer service experience to have an item and the additional non covered. I would be glad to speak with you and explain the denial.

May. 4th, 2019

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Naomi Aledo, TX

Read the sample contract on their website. They offer the most cost effective replacements that will not be the same as the appliance or system they are replacing. For example, if your 5 ton 18 Seer Trane A/C system needs replaced, they will replace it with an off brand 14 Seer unit using the cheapest contractor they can find.

5 years ago

Reply from American Home Shield

Good morning Naomi,

May. 6th, 2019

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Sal El Paso, TX

This company makes getting a home warranty useless. To respond to a water heater repair 5 days later is unacceptable. They use cheap companies to respond to service calls because they are as unreliable as American Home Shield. Say and do two different things. Buyer beware, go to a different company

5 years ago

Reply from American Home Shield

Hi Sal,

Your concerns are greatly understood regarding your most recent experience with a water heater service claim that was filed. I would be glad to speak with you and get the issues resolved.

May. 6th, 2019

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Rich Sachse, TX

Scheduling and paying for initial service call is easy. BECAUSE THEY GET PAID! Even though the support calls are rarely taken by people who speak a recognizable language. Seriously, you are way better off finding your own service/repair company than you will be using this service. And you will save money.

5 years ago

Reply from American Home Shield

Hi Rich,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

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Bonnie Stefani Searcy, AR

Customer service is the worse that I ever had to deal with!! They left me without a refrigerator for over 11 days!! The hold time is crazy!!! Never return phone calls and can’t understand the people!! Big language barrier ! Looking for s new home warranty company!

5 years ago

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Rana Jacksonville, FL

worst company ever. They send you the worst repair people ever, at least one month after your appliance breaks. Eventually they don't fix it because they are liars and fraud. Don't waste your money. This is a scam company, stay sway

5 years ago

Reply from American Home Shield

Hi Rana,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Michael Aubrecht

I have paid for service over 1 1/2 years. Called for service 7 days ago and still haven't received service. Called then and they said they are working on it. What a joke. I want my year and a half of payments back. They are horrible and customer service is embarrassing. Hire some prior that speak English!!!

5 years ago

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Reed Bountiful, UT

We requested service. When they couldn’t provide service, we ended up going with a separate company. Almost two months later and ten hours on the phone, they are still trying to collect $80 for service not received. Based on an hourly rate, I’m tempted to send them a bill for my time. AWFUL customer service.

5 years ago

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Steve Brannen Madison, AL

This is most awful company I had ever dealt with. They keep you on hold forever and never keep their promises. I never got a copy of my contract after requesting a copy three times. The vendors then send to your house are not reputable. Make sure to check all reviews from all websites about this company. BUYER BEWARE

5 years ago

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Alan San Francisco, CA

Very professional, courteous, knowledgeable, and has very credible service contract service providers.

5 years ago

Reply from American Home Shield

Hi Alan,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. We are glad to hear about the contractor that serviced your home.

Jun. 18th, 2019

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Miranda Patton

Had a contract with them. They sent subpar vendors whose goals were always to maie sure American Homeshield didnt have to cover anything. Basically, you pay AHS to dictate who works on your house and still have to pay out the nose because they will find a way not to cover anything.

5 years ago

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Ben Dallas, TX

Sal, the technician, was very knowledgeable and experienced, and easily diagnosed and repaired the problem. Thank You

5 years ago

Reply from American Home Shield

Hi Ben,

It is a pleasure to read about your American Home Shield experience and the technician that serviced you!

Aug. 27th, 2019

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Vicki Apple Valley, CA

On time, called before arriving, had the fauset for kitchen on his truck. Cleaned up. Pleased with our service..l

5 years ago

Reply from American Home Shield

Hi Vick,i,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

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John Green Bay, WI

I had a lot of questions and they were all answered. The 2 people I communicated with were professional and honest.

5 years ago

Reply from American Home Shield

Hi John,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Connie Gordon Spring, TX

American Home Shield was prompt and professional. The repair required a part, which they were able to get immediately.

5 years ago

Reply from American Home Shield

Hi Connie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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joyce Houston, TX

We were very please with the quick response from AHS. The service man was very professional and knew what he was doing.

5 years ago

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Deborah Gish Valrico, FL

American Home Shield prices are reasonable and when I need service they got someone to my home the next day.

5 years ago

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rdionner Crescent City, CA

After 3 months and 1 week my range is still not completly repaired and no action on AHS part. After 2 months and 1 week my refridgerator has not been repaired at all and no response on AHS part. All they can tell me is sorry sorry sorry but nothing is getting done. Very poor service.

5 years ago

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Ed Whitesboro, TX

Excellent and quick support. Ensured the contractor completed the job to completion. Great follow up.

5 years ago

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Karyn Keating-Volke College Park, MD

AHS took my problem seriously, as it meant no heat. They arranged to have a HVAC technician out the very next day.

5 years ago

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J Sirhan Charlotte, NC

The service fee is too high. Many times the service company doesn’t have the parts needed for a repair and takes days to get them.

5 years ago

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Connie Sanford, NC

They are knowledgeable about their insurance and the systems it covers. They will arrange for service right away,

5 years ago

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Phillip Smitt La Vernia, TX

Terrible customer service and very expensive. I have two accounts with American Homshield since 1998. When my renew comes up this year I will be choosing another warranty company like Choice warranty. To bad I did like AHS for all those years. They need to look at completion and see what mistakes they are making.

5 years ago

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Michellerenee Hanson

The customer service agent took care of me with a friendly attitude, she was fast at finding a service agent for me.

5 years ago

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MICHAEL Richardson LONG Pflugerville, TX

Excellent contractors, response time, and quality of repair/replacement of our microwave, wall oven, and ice maker.

5 years ago

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Phillip Haynes Chesapeake, VA

I got an amazingly fast and good plumber after I requested assistance from American Home Shield. Well worth it!

5 years ago

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DR North Las Vegas, NV

Gas furnace went out and the tech was home in less than 48 hrs after I opened the visit online. Fast...

5 years ago

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Fishwater15 Poquoson, VA

Best Home Warranty Company! Always send the most qualified repair companies! Fast Friendly and efficient!

5 years ago

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Chris Indian Trail, NC

Seamless. Asked for service through their portal and got a call within 24 hours. Fixed in 48 hours. Well worth money !

5 years ago

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Robert Lake Jackson, TX

Good response time, friendly technicians, the only questions is why the companies that came out to do the repairs were not local.

5 years ago

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Darwin Stevens Herculaneum, MO

I've had to use them twice. Both times they were professional and fast to respond and come to fix the problem.

5 years ago

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Jeff Carter Englewood, NJ

I needed same day service on a plumbing issue and within 1 hour a plumber responded. Excellent response!!!

5 years ago

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CM Boston, MA

AHS makes every effort to locate a vendor to perform the necessary service needed to repair your covered item.

5 years ago

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Linda Hummelstown, PA

Don't waste your money, they take forever to have repairs completed (you have to beg them to come back after initial visit). If item is determined non repairable will take months to get a replacement and don't even bother with cash out option, they will never reimburse you for agreed price.

5 years ago

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JAIVARN Gainesville, FL

I would not recommend any one to go with AHS Very very poor customer service , Billing department does not care and not taking to Sales. Sales people are charging without your permission .please stay away and save your Money

5 years ago

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Monica Meza Chula Vista, CA

Don’t buy home insurance from this company,very poor customer service ,they’ll leave you waiting on the phone line for hours ,they’ll only answer the phone if your buying insurance BUT not for service.PLEASE do your self a favor and stay away.

5 years ago

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Wheryford Lodi, CA

When we had a claim for a water heater problem. The plumber said he would replace the water heater but he attacked on over $1000 of modifications that were not required. Also another plumber said it was just a leaky valve. And the water heater was just fine

6 years ago

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