American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Randy Nance Dallas, TX

Good coverage at least for us. Never had a problem with AHS, just some of the contractors. Otherwise it would be 5 stars.

2 years ago

Reply from American Home Shield

Hi Randy,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2023

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JOHN San Jose, CA

We love the fast response that we get. Sometimes we had to wait for parts but that’s just the way it goes.

2 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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R Atlanta, GA

Everything is made user friendly and they have made it easy to file issues and fix the problems in a timely manner

2 years ago

Reply from American Home Shield

Hi R, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Guy Madison Oklahoma City, OK

We love using American Home Shield as they find the contractor that's perfect for our problem and get them right out!

2 years ago

Reply from American Home Shield

Hi Guy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2023

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OK SUN

American Home Shield need to improve on giving details on what is covered and not covered. Pro-Tech charged 100.00 just to clean our dryer. They was late and I had to call them.

2 years ago

Reply from American Home Shield

Hi OK SUN, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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MARK Kansas City, KS

I have had AHS for 22 years, completely satisfied. Most affordable and sensible choice to make, don't wait to join

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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Naasira Canoga Park, CA

If it wasn't paid upfront by another person I would cancel. They never get back to me after multiple calls for the same issues, only promises that someone will get back to me. They send service persons that are extremely rushed and don't complete the jobs. The "technician needs to speak to AHS and will get back to you" but they never do.

2 years ago

Reply from American Home Shield

Naasira, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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William Quezada Omaha, NE

They were very helpful and fast fixing my furnace that would not turn on. Great work and customer service!!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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Alicia Prickett Oshkosh, WI

Electrician and appliance, repair technicians difficult to schedule for company. They request homeowner find technicians and then request technicians to call ahs with diagnosis before repair.

2 years ago

Reply from American Home Shield

Hi Alicia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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Jose Miranda San Diego, CA

My issue hasn’t been resolved and being asked to pay for another service call is wrong if the issue has not been resolved. I don’t feel I’m getting the service that I am paying for.

2 years ago

Reply from American Home Shield

Hi Jose, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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ALBERTA Weslaco, TX

American Home Shield did a great job in looking up other appliance company that could repair my home appliances.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

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MARY La Grange, TX

I like the courtesy, promptness and the way I know just what and who to expect throughout the process.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

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Amber Neville Simon Beaumont, TX

I do not like this company. It has been 10 years of run arounds and I'm tired of wasting my money. The reps lie, the contractors lie, it's always "that's not covered, it will be an extra $..." Most of the time I have to tell the contractors what to do because they act like they don't know how to do their job. Ridiculous!!!

2 years ago

Reply from American Home Shield

Amber, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

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SHEILA Port Charlotte, FL

Recently had trouble with my refrigerator and AHS had a professional come and repair without hassel..

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

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V Pando Alexandria, VA

Worthless ! Waited four days for first appointment. At about 5:30 the repair person called and said job was too big, he would have AHS send someone else. It’s been a week now and nothing has happened. No one from AHShws called.

2 years ago

Reply from American Home Shield

V, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

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Mark McCollum VA

Overall service has been great. However, my monthly rate was just increased $15 with no notice. your competitors are offering very similar services for less monthly rates.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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Rod Ballard Columbus, OH

Price increase of over $239 annually in a single year Lack of availability choices for service providers Inconsistencies in website performance and abilities. Sometimes one can cancel a request online. Most times on cannot do so.

2 years ago

Reply from American Home Shield

Rod, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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ALAIN Phoenix, AZ

American home shield was there when I needed it and provided me with a reliable technician. You can trust their service

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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Carol Popp Bethel Park, PA

Bast Heating and cooling arrived when expected and quickly resolved the problem we were having with our furnace.

2 years ago

Reply from American Home Shield

Hi Carol, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 24th, 2023

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Adonna Takes Minneapolis, MN

I really like the timely manner of which a techician makes it to my house from the time that i call to report a claim.

2 years ago

Reply from American Home Shield

Hi Adonna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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DUDLEY Worcester, MA

They will do ABSOLUTELY EVERYTHING to avoid their contractual obligations in the event that you should - heaven forbid! - actually submit a CLAIM! They have also started loading claims with new "extras" that previously were covered, as they should have been all along! A disgusting Company to try to deal with..

2 years ago

Reply from American Home Shield

Hi Dudley, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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Phyllis Kent Glendale, AZ

Extremely poor customer service. They sent someone out to replace my faucet but after taking it apart, they said they couldn't fix it and just the job unfinished. When I became upset and said I would sue them if they didn't finish the job she said "we have a lot of lawyers to prevent that from happening.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Phyllis, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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larry mcGaugh Los Angeles, CA

I first Tech you sent would not work on it because it didn't't have a factory serial # on. The second you find in in 15 minutes.

2 years ago

Reply from American Home Shield

Hi Larry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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DAVID Chesapeake, OH

LIKED LIKED SO MUCH Much Service was great / time to complete was great / very professional technician !

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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HELEN Atlanta, GA

When my shower and bathroom sink weren't working so I could comfortably take a shower or wash my hands I called American Home Shield and they were there pronto. They were professional and quickly took care of my problem. Lifesavers really.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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REBECCA Los Angeles, CA

I have to contact AHS many times to accomplish a task when there is a problem! I have been working with AHS since October of 2022 to get an invoice for a service that was completed on October 21, 2022! I have also had issues with several service companies being rude and inconsiderate when there is a problem to resolve!

2 years ago

Reply from American Home Shield

Rebecca, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 23rd, 2023

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Ramon Varona Mount Laurel, NJ

American Home shield has been responsive and absolutely helpful with resolving issues in our new home.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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Marjorie Bradshaw Houston, TX

How many times do I have to fill out this survey? Quick. fast and reasonably priced service

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

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CARLTON Oakland, CA

Very professional and quick to assist with any service,always asking if you’re ok and was the service up to standard.

2 years ago

Reply from American Home Shield

Hi Carlton, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

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THOMAS Ft. Washington, MD

American Shield responded quickly to my service call. They immediately got me the help that I needed.

2 years ago

Reply from American Home Shield

Hi Thomas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

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MIGNONETTE Denton, TX

AHS charged my banking account twice within three days of the monthly contract amount. I called and was out on hold for 20 minutes then disconnected me. I want to also cancel my contract and no one allows me to do that as well. I am put on hold to investigate the double charges or to speak to someone to cancel my contract and get disconnected.

2 years ago

Reply from American Home Shield

Mignonette, Thank you for letting us know about your concerns regarding your account. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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BRUCE Reno, NV

Technician solved problem with furnace not coming on; outside temperature 29 F. Very professional and competent.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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Heather Plankenhorn North Little Rock, AR

We had to get a new washing machine (which was free from AHS), however it came without a pedestal, so my elderly mom & aunt are having difficulty getting the clothes in & out of the washer. Now we can not find anyone to install a pedestal for a reasonable price.

2 years ago

Reply from American Home Shield

Heather, Thank you for letting us know about your concerns regarding your Appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Rodrigo Lakeville, MN

Every time I have put it a request for service I have received a prompt response and my problem has been resolved.

2 years ago

Reply from American Home Shield

Hi Rodrigo, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2023

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Judy Chavez Liberty, TX

Knowing you have to do business w/ a company that you provide ( Loews) or you cannot replace your appliance is a rip off. If you could buy an appliance then send an invoice to get pd back you would not need insurance. You would have enough money to pay for your needs. Totally unfair to the consumer.

2 years ago

Reply from American Home Shield

Judy, Thank you for letting us know about your concerns regarding your Appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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BEVERLY Jupiter, FL

Service is good. Wait times can be a little long to get a technician out to the house. I believe monthly prices are getting a little too high.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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TISSA Charlotte, NC

The two times I've used it, it has been a very good experience getting my service request established.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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MICHAEL Sugar Land, TX

I think the lack of coverage is hidden behind vague verbiage with the contact. Most contractors I had assigned were trying to uncharge me. I would never renew this contract.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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Paul Riss Hartsdale, NY

Their appliance repair vendors are too slow. It took 2 months for my dishwasher and I am still waiting for an ice maker to be fixed. It has been 6 weeks. AHS approved the repair but it has not been done

2 years ago

Reply from American Home Shield

Hi Paul, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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WILLIAM San Antonio, TX

I have had AHS for almost a decade and I have peace of mind knowing the major items in my home are covered.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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MARY-ELLEN

Given the time of year, response time is was excellent. Replacement part came quickly, and install was quick and easy.

2 years ago

Reply from American Home Shield

Hi Mary-Ellen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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Chuck Burrows Strongsville, OH

Great company to deal with, very quick response when I needed service. Very glad I am a client of AHS

2 years ago

Reply from American Home Shield

Hi Chuck, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

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Herman Demmink Jr Fort Mill, SC

The most corrupt and questionable ethics of any company I have ever dealt with. They take your money and then forces their vendors to write up false appraisals to deny payments for things they claim they pay for. Borderline illegal business practices

2 years ago

Reply from American Home Shield

Hi Herman, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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David Hopper Colorado Springs, CO

Vendor communication and reliability was rough on my first request. On the second, they rejected the claim without even coming out but still took my money. Decided I'll be better off saving the money I wasted with them on a repair fund, and I expect you will too.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 21st, 2023

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VICTORIA San Jose, CA

I am very happy with American Home Shield. I received immediate service and they are very professional.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 21st, 2023

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fan taz Marietta, GA

I really want to give them 0 STARS! They did not meet my expectations on the basics: communication, follow-up, getting my problem solved and sense of urgency. I'm a new home owner and WOULD NOT RECCOMEND THESE GUYS WITH YOUR BUSINESS! I'd rather pay a bit more money for a peace of mind.

2 years ago

Reply from American Home Shield

Hi Fan taz, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 17th, 2023

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CAROLINE Los Angeles, CA

I appreciate how easy it is to request service and I like the email and text updates that keep me informed.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2023

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SONJA Gainesville, FL

The repair company did a wonderful job assessing the problem and making sure that all issues are resolved.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

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ALLISON Cincinnati, OH

They paid to replace my water heater (ONLY). I had to pay the “uncovered “ costs of $865 to the plumber to bring the new one up to to “codes”! READ THE FINE PRINT PEOPLE!

2 years ago

Reply from American Home Shield

Allison, Thank you for letting us know about your concerns regarding your Water Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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SHERYL Honolulu, HI

Depending on the service you needed, AHS could be good or bad. In my experience, plumbing repair was excellent, kitchen appliance repair was good, air conditioning was bad.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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