American Home Shield: Read 34,899 User Reviews From Real Homeowners

star star star star star_border

MICHAEL

Offers great customer satisfaction. They will replace the appliance if it can not be repaired. No hassles or confusion. Great services!

2 years ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 10th, 2023

star star_border star_border star_border star_border

WILLIAM

They wrongfully denied my claim. They initially repaired my water heater. When the repair didn't work and they determined it had to be replaced they denied it saying there was pre-existing damage. They only decided to deny it once the more expensive claim was filed. Seems exceptionally dishonest. I would not recommend them to anybody.

2 years ago

Reply from American Home Shield

Hi William, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 9th, 2023

star star_border star_border star_border star_border

RONALD Indianapolis, IN

I filed a claim for a leaking water heater. A man was sent to check it out. I received a call from AHS but could not understand what he was saying. In the meantime I have replaced the water heater including installation at my expense. Please tell me what is going on? Thank you.

2 years ago

Reply from American Home Shield

Hi Ronald, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 9th, 2023

star star star star_border star_border

SHEILA St Louis, MO

Plumbing was excellent they fixed the problem. Still waiting for my Cooker to be fixed, the parts are waiting for the appliance guys to complete the job.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

star star star star star

ALBERTO Esperanza, CMX

The service was good and the time or respond was in satisfactory time the company they sen us was profeciona and nice

2 years ago

Reply from American Home Shield

Hi Alberto, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 10th, 2023

star star_border star_border star_border star_border

RICHARD Ashburn, VA

The website sucks and response is too slow! I must make multiple attempts on different days to request service. Contract numbers fail to be found in the phone validation system. Service request cancellations and refunds unreliable. And you have the gaul to raise your fees $300 in a single year.

2 years ago

Reply from American Home Shield

Richard, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

star star star star star

Hahn Quan Irvine, CA

AHS responses fast and good inform the client step by step. The technician had good skill to identify the problem.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

star star star star star

Michael Smith Lee's Summit, MO

AHS was contacted, and was quickly given a company that followed up and completed the service the same day.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

star star_border star_border star_border star_border

Ivan Vasquez Oakland, CA

It's the worst, they hire companies that deceive people. I've been claiming and trying to cancel my membership for the past year and they don't cancel my calls are disconnected I want mw to return all my money and fix my door that they damaged

2 years ago

Reply from American Home Shield

Ivan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

star star star star star

ROBERT Carson City, NV

Great Company. Fast response time and excellent coverage, minimal out of pocket expense. Would recommend 100%

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star star star star

Malcolm Andrews

They were really professional answered all my questions and Got me the right people to fix my problem.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star star

Jessica Williamson Tulsa, OK

Quick turn around on service. Submitted an issue and had a response and service order within 24 hours.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

star star star star_border star_border

JAMES Sunbury, OH

The use a plumbing company that tried to rip me off. I had to get a second opinion to get professional service. I complained to AHS and their rep didn't care about my issue.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star_border star_border star_border star_border

ANDREW Chandler, AZ

I filed one claim for a pool limb that failed. They sent out a shyster pool company that installed an old pump that was making grinding noises. I complained and had no resolution. I bought a new pump but am still holding on to the junk pump in case anyone cares.

2 years ago

Reply from American Home Shield

H iAndrew, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

star star star star_border star_border

BONNIE Costa Mesa, CA

I don't like the off-shore customer service and it seems like I have to fight for every little thing or threaten when I make a claim which isn't that often.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star star star star_border

Randy Nance Dallas, TX

Good coverage at least for us. Never had a problem with AHS, just some of the contractors. Otherwise it would be 5 stars.

2 years ago

Reply from American Home Shield

Hi Randy,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2023

star star star star star

JOHN San Jose, CA

We love the fast response that we get. Sometimes we had to wait for parts but that’s just the way it goes.

2 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star star star star

R Atlanta, GA

Everything is made user friendly and they have made it easy to file issues and fix the problems in a timely manner

2 years ago

Reply from American Home Shield

Hi R, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

star star star star star

Guy Madison Oklahoma City, OK

We love using American Home Shield as they find the contractor that's perfect for our problem and get them right out!

2 years ago

Reply from American Home Shield

Hi Guy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2023

star star star_border star_border star_border

OK SUN

American Home Shield need to improve on giving details on what is covered and not covered. Pro-Tech charged 100.00 just to clean our dryer. They was late and I had to call them.

2 years ago

Reply from American Home Shield

Hi OK SUN, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

star star star star star

MARK Kansas City, KS

I have had AHS for 22 years, completely satisfied. Most affordable and sensible choice to make, don't wait to join

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

star star_border star_border star_border star_border

Naasira Canoga Park, CA

If it wasn't paid upfront by another person I would cancel. They never get back to me after multiple calls for the same issues, only promises that someone will get back to me. They send service persons that are extremely rushed and don't complete the jobs. The "technician needs to speak to AHS and will get back to you" but they never do.

2 years ago

Reply from American Home Shield

Naasira, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

star star star star star

William Quezada Omaha, NE

They were very helpful and fast fixing my furnace that would not turn on. Great work and customer service!!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

star star star_border star_border star_border

Alicia Prickett Oshkosh, WI

Electrician and appliance, repair technicians difficult to schedule for company. They request homeowner find technicians and then request technicians to call ahs with diagnosis before repair.

2 years ago

Reply from American Home Shield

Hi Alicia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

star star star_border star_border star_border

Jose Miranda San Diego, CA

My issue hasn’t been resolved and being asked to pay for another service call is wrong if the issue has not been resolved. I don’t feel I’m getting the service that I am paying for.

2 years ago

Reply from American Home Shield

Hi Jose, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

star star star star star

ALBERTA Weslaco, TX

American Home Shield did a great job in looking up other appliance company that could repair my home appliances.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

star star star star star

MARY La Grange, TX

I like the courtesy, promptness and the way I know just what and who to expect throughout the process.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

star star_border star_border star_border star_border

Amber Neville Simon Beaumont, TX

I do not like this company. It has been 10 years of run arounds and I'm tired of wasting my money. The reps lie, the contractors lie, it's always "that's not covered, it will be an extra $..." Most of the time I have to tell the contractors what to do because they act like they don't know how to do their job. Ridiculous!!!

2 years ago

Reply from American Home Shield

Amber, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

star star star star star

SHEILA Port Charlotte, FL

Recently had trouble with my refrigerator and AHS had a professional come and repair without hassel..

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

star star_border star_border star_border star_border

V Pando Alexandria, VA

Worthless ! Waited four days for first appointment. At about 5:30 the repair person called and said job was too big, he would have AHS send someone else. It’s been a week now and nothing has happened. No one from AHShws called.

2 years ago

Reply from American Home Shield

V, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

star star star star_border star_border

Mark McCollum VA

Overall service has been great. However, my monthly rate was just increased $15 with no notice. your competitors are offering very similar services for less monthly rates.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

star star_border star_border star_border star_border

Rod Ballard Columbus, OH

Price increase of over $239 annually in a single year Lack of availability choices for service providers Inconsistencies in website performance and abilities. Sometimes one can cancel a request online. Most times on cannot do so.

2 years ago

Reply from American Home Shield

Rod, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

star star star star star

ALAIN Phoenix, AZ

American home shield was there when I needed it and provided me with a reliable technician. You can trust their service

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

star star star star star

Carol Popp Bethel Park, PA

Bast Heating and cooling arrived when expected and quickly resolved the problem we were having with our furnace.

2 years ago

Reply from American Home Shield

Hi Carol, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 24th, 2023

star star star star star

Adonna Takes Minneapolis, MN

I really like the timely manner of which a techician makes it to my house from the time that i call to report a claim.

2 years ago

Reply from American Home Shield

Hi Adonna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

star star_border star_border star_border star_border

DUDLEY Worcester, MA

They will do ABSOLUTELY EVERYTHING to avoid their contractual obligations in the event that you should - heaven forbid! - actually submit a CLAIM! They have also started loading claims with new "extras" that previously were covered, as they should have been all along! A disgusting Company to try to deal with..

2 years ago

Reply from American Home Shield

Hi Dudley, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

star star_border star_border star_border star_border

Phyllis Kent Glendale, AZ

Extremely poor customer service. They sent someone out to replace my faucet but after taking it apart, they said they couldn't fix it and just the job unfinished. When I became upset and said I would sue them if they didn't finish the job she said "we have a lot of lawyers to prevent that from happening.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Phyllis, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

star star star star star_border

larry mcGaugh Los Angeles, CA

I first Tech you sent would not work on it because it didn't't have a factory serial # on. The second you find in in 15 minutes.

2 years ago

Reply from American Home Shield

Hi Larry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

star star star star star

DAVID Chesapeake, OH

LIKED LIKED SO MUCH Much Service was great / time to complete was great / very professional technician !

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

star star_border star_border star_border star_border

HELEN Atlanta, GA

When my shower and bathroom sink weren't working so I could comfortably take a shower or wash my hands I called American Home Shield and they were there pronto. They were professional and quickly took care of my problem. Lifesavers really.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star_border star_border star_border star_border

REBECCA Los Angeles, CA

I have to contact AHS many times to accomplish a task when there is a problem! I have been working with AHS since October of 2022 to get an invoice for a service that was completed on October 21, 2022! I have also had issues with several service companies being rude and inconsiderate when there is a problem to resolve!

2 years ago

Reply from American Home Shield

Rebecca, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 23rd, 2023

star star star star star

Ramon Varona Mount Laurel, NJ

American Home shield has been responsive and absolutely helpful with resolving issues in our new home.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

star star star star star

Marjorie Bradshaw Houston, TX

How many times do I have to fill out this survey? Quick. fast and reasonably priced service

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

star star star star star

CARLTON Oakland, CA

Very professional and quick to assist with any service,always asking if you’re ok and was the service up to standard.

2 years ago

Reply from American Home Shield

Hi Carlton, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

star star star star star

THOMAS Ft. Washington, MD

American Shield responded quickly to my service call. They immediately got me the help that I needed.

2 years ago

Reply from American Home Shield

Hi Thomas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

star star_border star_border star_border star_border

MIGNONETTE Denton, TX

AHS charged my banking account twice within three days of the monthly contract amount. I called and was out on hold for 20 minutes then disconnected me. I want to also cancel my contract and no one allows me to do that as well. I am put on hold to investigate the double charges or to speak to someone to cancel my contract and get disconnected.

2 years ago

Reply from American Home Shield

Mignonette, Thank you for letting us know about your concerns regarding your account. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

star star star star star

BRUCE Reno, NV

Technician solved problem with furnace not coming on; outside temperature 29 F. Very professional and competent.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

star star_border star_border star_border star_border

Heather Plankenhorn North Little Rock, AR

We had to get a new washing machine (which was free from AHS), however it came without a pedestal, so my elderly mom & aunt are having difficulty getting the clothes in & out of the washer. Now we can not find anyone to install a pedestal for a reasonable price.

2 years ago

Reply from American Home Shield

Heather, Thank you for letting us know about your concerns regarding your Appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

star star star star star

Rodrigo Lakeville, MN

Every time I have put it a request for service I have received a prompt response and my problem has been resolved.

2 years ago

Reply from American Home Shield

Hi Rodrigo, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2023

star star_border star_border star_border star_border

Judy Chavez Liberty, TX

Knowing you have to do business w/ a company that you provide ( Loews) or you cannot replace your appliance is a rip off. If you could buy an appliance then send an invoice to get pd back you would not need insurance. You would have enough money to pay for your needs. Totally unfair to the consumer.

2 years ago

Reply from American Home Shield

Judy, Thank you for letting us know about your concerns regarding your Appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

American Home Shield Reviews