American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Patricia Parsippany, NJ

I did not like the length of time required to resolve a problem with my oven.

1 year ago

Reply from American Home Shield

Dear Patricia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Lee Leschper Corpus Christi, TX

we have always gotten our money's worth and then some

1 year ago

Reply from American Home Shield

Dear Lee, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Dana Hougham Bradenton, FL

Overall service is good and helpful ,, good results

1 year ago

Reply from American Home Shield

Dear Dana, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Joseph Paducah, KY

Reputable company that provides quality repairs.

1 year ago

Reply from American Home Shield

Dear Joseph, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Amanda Abrams Houston, TX

Very frequent times we are assigned to poorly rated companies who often just barely get the job done

1 year ago

Reply from American Home Shield

Dear Amanda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 19th, 2023

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Verified Customer

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Lorenzo Gonzales Castle Rock, CO

AHS did NOT respond to my request which I have explained below in my comments.

1 year ago

Reply from American Home Shield

Dear Lorenzo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Fernando Aguilar Moreno Valley, CA

Very easy to make requests and the job gets done promptly.

1 year ago

Reply from American Home Shield

Dear Fernando, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Lem New City, NY

Pricing is getting out of hand. Annual price higher than my house insurance.

1 year ago

Reply from American Home Shield

Dear, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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chrystal demet

Charges for "codes and compliance "were very high

1 year ago

Reply from American Home Shield

Chrystal, Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Debra Miller

The coverage is the worst and the customer service is the worst. I will not recommend American Home Sheild to anyone.

1 year ago

Reply from American Home Shield

Dear Debra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Cameron

The prompt dispatch. Good service for the most part.

1 year ago Edited October 18, 2023

Reply from American Home Shield

Dear Cameron, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 10th, 2023

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Verified Customer

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C note Fort Hood, TX

1 year ago

Reply from American Home Shield

Hi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 21st, 2023

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Verified Customer

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Lorraine Austin, TX

Some of the contractors are very good, some are not so good

1 year ago

Reply from American Home Shield

Dear It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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William Chandler, AZ

Good value for the coverage, resolution.

1 year ago

Reply from American Home Shield

Dear William, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 3rd, 2023

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Verified Customer

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Mark Sanford, NC

Good company with good honest and courteous vendors.

1 year ago

Reply from American Home Shield

Dear Mark, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Deidri Midlothian, TX

Response time was acceptable but could have been faster.

1 year ago

Reply from American Home Shield

Deidri, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Yoga Ramirez San Antonio, TX

Do not like their customer service. Not all companies do a good job.

1 year ago

Reply from American Home Shield

Dear Yoga, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

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Verified Customer

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Michelle

No response on second request due to an issue on my refrig. Not a happy customer right now

1 year ago

Reply from American Home Shield

Michelle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 18th, 2023

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Verified Customer

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Becky Roanoke, VA

They have been easy to rech and very responsive.

1 year ago

Reply from American Home Shield

Becky, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Ma Union, NJ

They are becoming to be expensive. I het yearly increase without notice.

1 year ago

Reply from American Home Shield

Dear Ma, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Anthony

Unacceptable to wait five days in the sweltering heat to have your air conditioner fixed

1 year ago

Reply from American Home Shield

Dear Anthony, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 19th, 2023

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Verified Customer

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DDK Holdings

Poor information by service provider . I had t in pay a service fee for a service already approved to be replaced

1 year ago

Reply from American Home Shield

Dear DDK, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 20th, 2023

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Verified Customer

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Bob Beaumont, TX

Use local vendors , ac people left something off that could of burnt down house

1 year ago

Reply from American Home Shield

Dear Bob, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Paul Cox Indianapolis, IN

Always room for improvement. The website is user friendly.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Paul, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Martin Baeck Cape Coral, FL

Provides essential coverage on products.

1 year ago

Reply from American Home Shield

Martin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Dori Muehlhof Hillsboro, OR

Coverage, timeliness, and professionalism

1 year ago

Reply from American Home Shield

Dori, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Jimmy Sherwood, AR

I disliked it raking so long on my refrigerator claim

1 year ago

Reply from American Home Shield

Jimmy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Z Zhu Hicksville, NY

I have requested since June 19 but so far have not been resolved .the service is so bad . it is dsappointing.

1 year ago

Reply from American Home Shield

Z, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 10th, 2023

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Verified Customer

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Lorraine Washington Atlanta, GA

I have been trying to have my AC unit repaired since May and to this day I haven’t gotten any .results

1 year ago Edited July 12, 2023

Reply from American Home Shield

Lorraine, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Verified Customer

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Unsatisfied Customer Lithonia, GA

It's a crap shoot whether your problem will be covered. My monthly cost has gone up by over 32%.

1 year ago

Reply from American Home Shield

Hi, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Verified Customer

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Deborah Davis, CA

Vendors are not professional. I am am retired real estate agent

1 year ago

Reply from American Home Shield

Deborah, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 7th, 2023

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Verified Customer

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Galen Rocklin, CA

Prompt service, good result, good company assigned..

1 year ago

Reply from American Home Shield

Dear Galen,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Virginia

Quick to respond and set up service. Very reliable.

1 year ago

Reply from American Home Shield

Virginia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Nicholean Villa Rica, GA

Price often does not reflect actual value. Appointment times can be slow.

1 year ago

Reply from American Home Shield

Nicholean, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Christina Yarnell Pleasanton, TX

Poor tech options. Limited resolution. Call center no help. Call center operators have limited English

1 year ago

Reply from American Home Shield

Dear Christina, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 5th, 2023

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Verified Customer

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Calvin Norwalk, CA

the company pays for some of the covered items not all the covered ones

1 year ago

Reply from American Home Shield

Calvin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Robert Allan Pyle El Cajon, CA

Fixed problem quickly. Technician was very professional

1 year ago

Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Mario

The company you sent claims that the garage door rails, springs and cables were not covered and made me pay $ 600

1 year ago

Reply from American Home Shield

Dear Mario, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 29th, 2023

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Verified Customer

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Chavon McNeil Helena, AL

I like AHS overall but would like to see more discounts offered to customers

1 year ago

Reply from American Home Shield

Chavon, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Joel Pousson Kingwood, TX

I have been waiting on a refund from a contractor mistake for over 2 weeks,very disappointed

1 year ago

Reply from American Home Shield

Dear Joel, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Michael Richmond, IN

Ease of claims and value for the money's

1 year ago

Reply from American Home Shield

Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Alan Yockelson San Diego, CA

It has take 2 repair companies and I am still waiting for my washer to be repaired

1 year ago

Reply from American Home Shield

Dear Alan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 21st, 2023

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Verified Customer

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Isadora Hampton Baltimore, MD

Easy access for a service request and status updates

1 year ago

Reply from American Home Shield

Dear Isadora,
Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Raj F CO

We had great experiences with the support staff at AHS.

1 year ago

Reply from American Home Shield

Raj, Dear We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 19th, 2023

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Verified Customer

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Judy Birmingham, AL

Took time to get parts. nice men Wyatt & Sam.

1 year ago

Reply from American Home Shield

Dear Judy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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April

The service call was conducted and conducted successfully.

1 year ago

Reply from American Home Shield

Dear April, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Melinda Meers Melbourne, FL

The work gets done, but not as soon as needed.

1 year ago

Reply from American Home Shield

Melinda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Silvana Sinno Alpharetta, GA

they have a great way of connecting. follow up great.

1 year ago

Reply from American Home Shield

Silvana, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Gia Monroe, NC

No good customer service when exact problem isn’t spelled out

1 year ago

Reply from American Home Shield

Hi Gia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 5th, 2023

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Verified Customer

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Suzanne Winter Garden, FL

The charge for service is too high and the time to get service is too long. The reimbursement is ridiculous.

1 year ago

Reply from American Home Shield

Hi Suzanne, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 31st, 2023

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